Section_F_-_DRAFT_Posting.docx

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TIB-2016-RFP-0002
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Section F - Deliverables

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ExPRESS RFP TIB-2016-RFP-0002 DRAFT Section F – Deliverables

Table of Contents

F.1 PLACE OF PERFORMANCE1
F.2 DELIVERABLES MANAGEMENT1
F.3 MILESTONE PAYMENTS SCHEDULE - TBD2
F.4 ABBREVIATIONS, ACRONYMS, AND DEFINITIONS OF FRTIB WORDS AND TERMS2

ExPRESS RFP TIB-2016-RFP-0002 DRAFT Section F

ExPRESS RFP TIB-2016-RFP-0002 DRAFT Section F i

F.1 PLACE OF PERFORMANCE

(a) The places of performance include the Contractor’s facilities, FRTIB headquarters, FRTIB data centers, FRTIB operating location(s), and current/future FRTIB Contractor locations.

(b) The Contractor’s primary facility shall be located within the continental United States. “Facility” refers to the physical office space where Contractor staff and Contractor materials will be located to service this contract.

(End of clause)

F.2 DELIVERABLES MANAGEMENT

(a) Right To Surveil The FRTIB reserves the right to surveil all services and requirements called for in this PWS in accordance with the intent of FAR Part 46 to determine whether the Contractor is meeting performance requirements.

(b) Contract Data Requirements List (CDRL) (See Section J.1)

(1) Service Center Operating Procedures – Section

(2) Contract Management Plan – Section

(3) Business Continuity Plan – Section

(4) Risk Management Plan – Section

(5) Comprehensive Security Management Plan – Section

(6) Quality Control Plan – Section

(7) Financial Management Report – Section

(8) Phase-In Plan – Section

(9) Phase-Out Plan – Section

(10) Contract Close Out Plan – Section

(11) Organizational Conflict of Interest Management Plan – Section

(12) Service Center Status Report – Section

(13) Content and Learning Management Plan – Section

(14) Government Furnished Equipment and Contractor Acquired Property Report – Section

(15) Associate Contractor Agreement – Section

(16) Assessment and Authorization Packet – Section

(17) Disentanglement Plan – Section

(c) Management of CDRLs. The Contractor shall submit electronic CDRL(s) as specified herein. The Contractor shall encrypt all electronic CDRLs using the latest FRTIB encryption standard. If the CDRL due date falls on a weekend or holiday, the Contractor shall submit the deliverable on the last business day prior to the due date. CDRLs shall be submitted to the COR(s) using the required versions and type of software that are compatible with the FRTIB software. (Upon request, the COR will address the required version and type of software.) If FRTIB approval is required in the CDRL description, the Contractor shall include the request for approval at the time of submission. Upon receipt of the CDRL, the COR(s) has 10 business days to inform the Contractor of rejection or request for rework. The Contractor shall make a reasonable attempt to contact the FRTIB to discuss the deliverable. If the COR(s) has not notified the Contractor within 10 business days of receipt of the deliverable, the Contractor may assume that the CDRL is acceptable.

(d) Notwithstanding this paragraph (c), the Contractor may not assume, based on the absence of notification to the contrary, that a CDRL is acceptable if the CDRL pertains to a matter for which the FRTIB has retained decisional authority as described in Section C.2.5.11.

(End of clause)

F.3 MILESTONE PAYMENTS SCHEDULE - TBD

F.4 ABBREVIATIONS, ACRONYMS, AND DEFINITIONS OF FRTIB WORDS AND TERMS

(a) Abbreviations and Acronyms

Abbreviation or Acronym
Definition
AC
Access Control
ACD
Automatic Call Distributer
ACA
Associate Contractor Agreement
API
Application Programming Interface
AT
Security Awareness Training
ATO
Approval To Operate
BCP
Business Continuity Plan
CAMS
Case Management System
CAP
Contractor Acquired Property
CCXML
Call Control Extensible Markup Language
CDRL
Contract Data Requirements List
CFR
Code of Federal Regulations
CLIN
Contract Line Item Number
CO
Contracting Officer
CODIS
Court Order Document Information System
COR
Contracting Officer Representative
CRM
Customer Relationship Management
CSS3
Cascading Style Sheets 3
CTI
Computer Telephony Integration
DeDIS
Death Document Imaging System
DNIS
Dialed Number Identification Service
DoD
Department of Defense
DSUB
Data Submission Platform
DTMF
Dual Tone Multi-Frequency
EISRM
Enterprise Information Security and Risk Management
ExPRESS
Expanding Participant Retirement Engagement Services and Solutions
FAQs
Frequently Asked Questions
FERSA
Federal Employees' Retirement System Act
FRTIB
Federal Retirement Thrift Investment Board
GFE
Government Furnished Equipment
GFI
Government Furnished Information
GFP
Government Furnished Property
HTML
HyperText Markup Language
IA
Identification and Authentication
IBR
Integrated Baseline Reviews
IFT
Inter-Fund Transfer
IR
Incident Response
IT
Information Technology
ITIL
Information Technology Infrastructure Library
IVR
Interactive Voice Response
KPI
Key Performance Indicator
MOS
Mean Opinion Score
MP
Media Protection
MRCP
Media Resource Control Protocol
MVRA
Mandatory Victims Restitution Act
NPS
Net Promoter Score
OCE
Office of Communications and Education
OCR
Optical Character Recognition
OCSE
Office of Child Support Enforcement
OPOP
Office of Participant Operations and Policy
OTS
Office of Technology Services
PBX
Private Branch Exchange
PE
Physical and Environmental Security
PEH
Participant Engagement Hub
PII
Personal Identifiable Information
PL
Security Planning
PM
Program Management
POA
Power of Attorney
PS
Personnel Security
PSR
Participant Services Representation
PSTN
Public Switched Telephone Network
PWS
Performance Work Statement
QA
Quality Assurance
QCP
Quality Control Plan
QASP
Quality Assurance Surveillance Plan
RCA
Root Cause Analysis
RFP
Request for Proposal
RIA
Rich Internet Application
RPO
Recovery Point Objective
RTO
Recovery Time Objective
SA
System Authorization
SC
Systems and Communications Protection
SI
Systems and Information Integrity
SIP
Session Initiation Protocol
SLR
Service Level Requirement
SME
Subject Matter Expert
SMS
Short Message Service
SOP
Standard Operating Procedures
SSA
Social Security Administration
SSN
Social Security Number
SWOT
Strength, Weakness, Opportunity, Threat
TBD
To Be Determined
TDD
Telecommunications Device for Deaf
TESS
Technology and Enterprise Support Services
TO
Task Order
TSP
Thrift Savings Plan
TTY
Teletypewriter
UI
User Interface
USPS
United States Postal Service
UX
User Experience
VXML
Voice Extensible Markup Language
WAN
Wide Area Network

(End of clause)

(End of Section F) image1.jpeg

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