The file's text, extracted by GovTribe without its formatting.
ExPRESS RFP TIB-2016-RFP-0002 DRAFT Section F – Deliverables
Table of Contents
| F.1 PLACE OF PERFORMANCE | 1 |
| F.2 DELIVERABLES MANAGEMENT | 1 |
| F.3 MILESTONE PAYMENTS SCHEDULE - TBD | 2 |
| F.4 ABBREVIATIONS, ACRONYMS, AND DEFINITIONS OF FRTIB WORDS AND TERMS | 2 |
ExPRESS RFP TIB-2016-RFP-0002 DRAFT Section F
ExPRESS RFP TIB-2016-RFP-0002 DRAFT Section F i
F.1 PLACE OF PERFORMANCE
(a) The places of performance include the Contractor’s facilities, FRTIB headquarters, FRTIB data centers, FRTIB operating location(s), and current/future FRTIB Contractor locations.
(b) The Contractor’s primary facility shall be located within the continental United States. “Facility” refers to the physical office space where Contractor staff and Contractor materials will be located to service this contract.
(End of clause)
F.2 DELIVERABLES MANAGEMENT
(a) Right To Surveil The FRTIB reserves the right to surveil all services and requirements called for in this PWS in accordance with the intent of FAR Part 46 to determine whether the Contractor is meeting performance requirements.
(b) Contract Data Requirements List (CDRL) (See Section J.1)
(1) Service Center Operating Procedures – Section
(2) Contract Management Plan – Section
(3) Business Continuity Plan – Section
(4) Risk Management Plan – Section
(5) Comprehensive Security Management Plan – Section
(6) Quality Control Plan – Section
(7) Financial Management Report – Section
(8) Phase-In Plan – Section
(9) Phase-Out Plan – Section
(10) Contract Close Out Plan – Section
(11) Organizational Conflict of Interest Management Plan – Section
(12) Service Center Status Report – Section
(13) Content and Learning Management Plan – Section
(14) Government Furnished Equipment and Contractor Acquired Property Report – Section
(15) Associate Contractor Agreement – Section
(16) Assessment and Authorization Packet – Section
(17) Disentanglement Plan – Section
(c) Management of CDRLs. The Contractor shall submit electronic CDRL(s) as specified herein. The Contractor shall encrypt all electronic CDRLs using the latest FRTIB encryption standard. If the CDRL due date falls on a weekend or holiday, the Contractor shall submit the deliverable on the last business day prior to the due date. CDRLs shall be submitted to the COR(s) using the required versions and type of software that are compatible with the FRTIB software. (Upon request, the COR will address the required version and type of software.) If FRTIB approval is required in the CDRL description, the Contractor shall include the request for approval at the time of submission. Upon receipt of the CDRL, the COR(s) has 10 business days to inform the Contractor of rejection or request for rework. The Contractor shall make a reasonable attempt to contact the FRTIB to discuss the deliverable. If the COR(s) has not notified the Contractor within 10 business days of receipt of the deliverable, the Contractor may assume that the CDRL is acceptable.
(d) Notwithstanding this paragraph (c), the Contractor may not assume, based on the absence of notification to the contrary, that a CDRL is acceptable if the CDRL pertains to a matter for which the FRTIB has retained decisional authority as described in Section C.2.5.11.
(End of clause)
F.3 MILESTONE PAYMENTS SCHEDULE - TBD
F.4 ABBREVIATIONS, ACRONYMS, AND DEFINITIONS OF FRTIB WORDS AND TERMS
(a) Abbreviations and Acronyms
| Abbreviation or Acronym |
| Definition |
| ACD |
| Automatic Call Distributer |
| ACA |
| Associate Contractor Agreement |
| API |
| Application Programming Interface |
| AT |
| Security Awareness Training |
| BCP |
| Business Continuity Plan |
| CAMS |
| Case Management System |
| CAP |
| Contractor Acquired Property |
| CCXML |
| Call Control Extensible Markup Language |
| CDRL |
| Contract Data Requirements List |
| CFR |
| Code of Federal Regulations |
| CLIN |
| Contract Line Item Number |
| CODIS |
| Court Order Document Information System |
| COR |
| Contracting Officer Representative |
| CRM |
| Customer Relationship Management |
| CSS3 |
| Cascading Style Sheets 3 |
| CTI |
| Computer Telephony Integration |
| DeDIS |
| Death Document Imaging System |
| DNIS |
| Dialed Number Identification Service |
| DoD |
| Department of Defense |
| DSUB |
| Data Submission Platform |
| DTMF |
| Dual Tone Multi-Frequency |
| EISRM |
| Enterprise Information Security and Risk Management |
| ExPRESS |
| Expanding Participant Retirement Engagement Services and Solutions |
| FAQs |
| Frequently Asked Questions |
| FERSA |
| Federal Employees' Retirement System Act |
| FRTIB |
| Federal Retirement Thrift Investment Board |
| GFE |
| Government Furnished Equipment |
| GFI |
| Government Furnished Information |
| GFP |
| Government Furnished Property |
| HTML |
| HyperText Markup Language |
| IA |
| Identification and Authentication |
| IBR |
| Integrated Baseline Reviews |
| IT |
| Information Technology |
| ITIL |
| Information Technology Infrastructure Library |
| IVR |
| Interactive Voice Response |
| KPI |
| Key Performance Indicator |
| MRCP |
| Media Resource Control Protocol |
| MVRA |
| Mandatory Victims Restitution Act |
| OCE |
| Office of Communications and Education |
| OCR |
| Optical Character Recognition |
| OCSE |
| Office of Child Support Enforcement |
| OPOP |
| Office of Participant Operations and Policy |
| OTS |
| Office of Technology Services |
| PBX |
| Private Branch Exchange |
| PE |
| Physical and Environmental Security |
| PEH |
| Participant Engagement Hub |
| PII |
| Personal Identifiable Information |
| PSR |
| Participant Services Representation |
| PSTN |
| Public Switched Telephone Network |
| PWS |
| Performance Work Statement |
| QASP |
| Quality Assurance Surveillance Plan |
| RIA |
| Rich Internet Application |
| RPO |
| Recovery Point Objective |
| RTO |
| Recovery Time Objective |
| SC |
| Systems and Communications Protection |
| SI |
| Systems and Information Integrity |
| SIP |
| Session Initiation Protocol |
| SLR |
| Service Level Requirement |
| SME |
| Subject Matter Expert |
| SMS |
| Short Message Service |
| SOP |
| Standard Operating Procedures |
| SSA |
| Social Security Administration |
| SSN |
| Social Security Number |
| SWOT |
| Strength, Weakness, Opportunity, Threat |
| TDD |
| Telecommunications Device for Deaf |
| TESS |
| Technology and Enterprise Support Services |
| USPS |
| United States Postal Service |
| VXML |
| Voice Extensible Markup Language |
(End of clause)
(End of Section F) image1.jpeg