J.2(a)__ExPRESS_Labor_Categories_and_Descriptions.pdf

J.2.A ExPRESS Labor Categories and Descriptions

Job Roles and Descriptions ( 3/1/2016)

Job Role Experience

(Years) Education

Level Description

Agent (Level 1) 0-2 AA

Responsible for taking incoming calls from Participants and responding to correspondence and secure e-messages. Serves Participants by determining requirements; answering inquiries; resolving problems;

fulfilling requests; maintaining database. Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

Agent (Level 2) 3-8 BA

Responsible for taking incoming calls from Participants, making outgoing calls to Participants and responding to exception correspondence and secure e-messages. Serves Participants by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database. Fulfills requests by clarifying desired information; completing transactions; forwarding requests. Answers inquiries by clarifying desired information; researching, locating, and providing information.

Agent (Level 3) 5-10 BA

Responsible for taking incoming calls from Participants and making outgoing calls to Participants.

Serves as an escalation point for complex issues and unresolved problems. Serves Participants by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.

Architect 10+ BA

Provide overall direction, guidance, definition and facilitation for the development of an architecture (current and future state) required to meet business strategies and goals. Responsibilities include advocacy and support of the enterprise’s IT strategies, identification and analysis of enterprise business drivers to derive useful business context, analysis of the current IT environment to detect critical deficiencies and recommend solutions for improvement, and the development of strategies aligning IT to business. Architects interface across all business areas, acting as visionaries to proactively assist in defining the direction for future projects. They conceive strategies, solutions, build consensus, and sell/execute solutions. They are involved in all aspects of the project life cycle, from the initial kickoff through the requirements analysis, design and implementation. Additional responsibilities may include the establishment of the overall architectural viewpoints and the establishment and oversight of organization standards and policies. Architects identify major system interfaces, business capabilities needs, and existing architecture weaknesses and opportunities for systems.

Business Analyst 3-8 BA

Educate project team members on business unit goals and objectives. Display innovation in identifying, proposing, and overseeing the execution of business solutions. Through adaptable communication skills and the ability to translate between technical and business language, they work collaboratively, negotiating requirements across multiple groups.

Data Processing (Level 1) 0-2 AA

Responsible for processing of a variety of forms which includes receiving, opening, sorting and scanning all incoming documents. Responsible for manually entering data when necessary. Processes Participant and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.

Data Processing (Level 2) 3-8 BA

Responsible for processing of a variety of forms which includes receiving, opening, sorting and scanning all incoming documents. Responsible for manually entering data when necessary. Processes Participant and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution. Serves as an escalation point for incomplete or unclear forms.

Database Admin 3-8 BA

Design, model, and develop efficient and scalable new database solutions and maintenance of existing solutions. Work with production support and/or developers in the analysis and resolution of database related problems. Database Development staff have knowledge of data analysis, end user requirements analysis, and business requirements gathering/analysis to develop a clear understanding of the business needs and incorporate these needs into technical solutions. They have a solid understanding of physical database design principles, and the system development life cycle. These individuals work well in a team environment

Network Engineer 3-8 BA

Responsible for the implementation and maintenance of network services software and the analysis of network performance. They are routinely involved with the configuration and maintenance of physical and logical network components. They also provide support for network issues that come through the customer service center. Senior professionals within this job family are additionally involved with planning and designing the network infrastructure and enterprise network solutions.

Programmer 3-8 BA

Have a strong knowledge of programming languages used by the organization. They have experience in systems design and have a solid understanding of development, database development, testing, and integration methodologies. Knowledge of current and emerging IT products, services and processes is required.

Project Manager 5-10 BA

Develop, establish and maintain project management standards and procedures. They are responsible for developing the project scope, defining project guidelines, obtaining business and information technology sponsor approvals and coordinating the resources necessary to successfully complete the project. Other responsibilities include the refinement of requirements, project coordination, development of plans and schedules, resource planning and estimation and project maintenance. Once a project is set in motion, individuals are expected to communicate major milestones, identify potential project risks, provide continuing direction to the project team and conduct regular status meetings to review project activities. Near the end of the project, they obtain feedback to ensure that project efforts meet customer expectations for contracted time, cost and performance.

Specialist (Level 1) 0-2 AA

Responsible for reviewing Participant requests and initiating transactions through the appropriate FRTIB payroll interface systems. Responsible for processing and verifying court order payments, calculating earnings on the award amount if appropriate, and independently verifying the payment amount prior to disbursement. Responsible for contacting the participant either orally or in writing to clarify points or obtains additional information.

J.2.A ExPRESS Labor Categories and Descriptions

Job Roles and Descriptions ( 3/1/2016)

Specialist (Level 2) 3-8 BA

Responsible for reviewing Participant requests and initiating transactions through the appropriate FRTIB payroll interface systems. Responsible for working with involved parties (court officials, attorneys, participants, current and former spouses, and other third parties) throughout the process to answer questions about the process and resolve issues. Responsible for processing and verifying court order payments, calculating earnings on the award amount if appropriate, and independently verifying the payment amount prior to disbursement.

Specialist (Level 3) 5-10 BA

Responsible for reviewing Participant requests and initiating transactions through the appropriate FRTIB payroll interface systems. Responsible for working with involved parties (court officials, attorneys, participants, current and former spouses, and other third parties) throughout the process to answer questions about the process and resolve issues. Responsible for processing and verifying court order payments, calculating earnings on the award amount if appropriate, and independently verifying the payment amount prior to disbursement. Responsible for serving as an escalation point for documentation that is imperfect or require a second level analysis before they can be processed to avoid future processing issues

System Admin 3-8 BA

Deploy the release of new technologies as well as design, install, configure, maintain and perform testing of PC/server operating systems, networks, and related utilities and hardware. Other responsibilities include troubleshooting problems as reported by users, supporting web access and electronic messaging services and maintaining a secure systems environment. They also provide infrastructure solutions based on application needs and anticipated growth, install new servers and maintain the infrastructure.

Technical Lead 3-8 BA

Establishes a technical vision with the development team and works with developers to turn it into reality.

Along the way, a Technical Lead takes on traits that other roles may have, such as a Project Manager, Architect or Programmer. Develop future technology and architectural advancements to support technology migration, integration and evolution of the technical infrastructure. Focus on the development of infrastructure technology principles, standards, and patterns that can be highly leveraged across multiple solutions. Ensure the technology infrastructure meets the goals of scalability and complexity reduction