T1932 Bid Solicitation 5.29.26~1.docx

Bid Solicitation #

26DPP01212

T1932 - Contracted System Administrator (CSA) for the Children’s System of Care (CSOC)

Due Date For Electronic Questions Refer to Bid Solicitation Section 2.1 for more information.

Optional Pre-Quote Submission Conference Refer to Bid Solicitation Section 2.5 for more information.

Mandatory/Optional Site Visit Refer to Bid Solicitation Section 2.4 for more information.

N/A

N/A

Quote Opening Date Refer to Bid Solicitation Section 3 for more information.

Dates are subject to change. All times contained in the Bid Solicitation refer to Eastern Time.

All changes will be reflected in Bid Amendments to the Bid Solicitation posted on www.njstart.gov.

SET-ASIDES

Small Business Set-Aside For Goods and Services:

☒ I ☒ II ☒ III

For Construction:

☐ IV ☐ V ☐ VI

☐ Not Applicable ☐ Entire Contract ☐ Partial Contract ☒ Subcontracting Only ☐ Preference

☐ Entire Contract ☐ Partial Contract ☒ Subcontracting Only ☐ Preference

Bid Solicitation Issued By:

State of New Jersey Department of the Treasury Division of Purchase and Property Trenton, New Jersey 08625‑0230 On Behalf of:

State of New Jersey Department of Children and Families Division of Children’s System of Care Trenton, NJ 08625

Date: 05/29/2026

TABLE OF CONTENTS

ATTACHMENT 1 – State of New Jersey Combined Standard Terms and Conditions (6/3/2025) ATTACHMENT 2 – Standard Procurement Forms Packet ATTACHMENT 3 – State of New Jersey Security Due Diligence Third-Party Information Security Questionnaire ATTACHMENT 4 – T1932 Confidentiality/Non-Disclosure Agreement ATTACHMENT 5 – T1932 MOVEit Account User and Password Setup Details

EXHIBIT A – DCF Provider Quality Standards EXHIBIT B – Data Reporting Requirements EXHIBIT C – DCF Business Associate Agreement (BAA) EXHIBIT D – Executive and Managerial Staffing Requirements EXHIBIT E – Performance Standards v

INTRODUCTION AND SUMMARY OF THE BID SOLICITATION

This Bid Solicitation is issued by the Department of the Treasury, Division of Purchase and Property (Division), Procurement Bureau, on behalf of the Department of Children and Families (DCF), Children’s System of Care (CSOC). Quotes submitted in response to this Bid Solicitation shall be through the State of New Jersey’s eProcurement system, NJSTART. Bidders are advised to thoroughly read all sections of this Bid Solicitation and follow all instructions.

Bidders are strongly encouraged to visit the NJSTART Vendor Support Page, which contains Quick Reference Guides (QRGs), supporting videos, a glossary of NJSTART terms, and helpdesk contact information. Bidders should utilize the QRGs before attempting to submit a Quote through NJSTART. It is the Bidder’s responsibility to ensure that the Quote and attachments have been properly submitted. Inquiries concerning the use of NJSTART may be directed to njstart@treas.nj.gov. The Division will not respond to substantive questions related to the Bid Solicitation or any other Contract via this email address.

PURPOSE, INTENT, AND BACKGROUND

The purpose of this Bid Solicitation is to solicit Quotes to engage a Contractor to serve as the Contracted System Administrator (CSA) for DCF’s CSOC service delivery model and to provide a Management Information System (MIS) for the CSOC.

The CSA performs a wide range of administrative and clinical functions essential to the operations of DCF’s system of care for Children and Young Adults (for this Bid solicitation, “Children and Young Adults” will be referred to as “Youth” unless specified) with behavioral health needs, including mental health, Substance Use, and/or Intellectual and Developmental Disabilities (I/DD). Key functions of the CSA include Care Coordination, Utilization Management (UM), Quality Management (QM), Outcomes Management (OM), community engagement, and the collection and maintenance of critical information on Youth needs, demographics, service Utilization, qualified service Providers, Medicaid and Third Party Liability (TPL) information, and claims data.

Through the management of its MIS, related support, and quality assurance functions, the CSA oversees and promotes best practices and assists the State of New Jersey (State) in assuring the system’s compliance with State and federal policies and guidelines. The current MIS is a web-based platform that allows users real-time access to information regarding Youth enrolled in DCF’s CSOC in an electronic behavioral health information system; as well as all service information from CSOC-contracted service Providers and includes a feature for tracking and linking Youth to Out-of-Home (OOH) Treatment and community-based support service programs. For reference purposes, general New Jersey demographic information is available at: New Jersey - Census Bureau Profile. Demographic information on the current populations served by DCF’s CSOC is available on the DCF Child Welfare Data Hub and Portal at: NJ Child Welfare Data Hub | Data Hub (rutgers.edu).

It is the intent of the State to award a Contract to that responsible Bidder whose Quote, conforming to this Bid Solicitation is most advantageous to the State, price and other factors considered. The State may award any or all price lines. The State, however, reserves the right to separately procure individual requirements that are the subject of the Contract during the Contract term, when deemed by the Director of the Division to be in the State’s best interest.

The Division intends to select one (1) Contractor for all price line items, in accordance with requirements set forth in Bid Solicitation Section 8, Quote Evaluation and Award.

This Bid Solicitation includes a Small Business and/or Disabled Veteran-Owned Business (SBE/DVOB) Subcontracting Set-Aside, as referenced in Section 3.13.8.1, Small Business and/or Disabled Veterans’ Business Subcontracting Set-Aside Contract.

The State of New Jersey Standard Terms and Conditions (SSTC) included with this Bid Solicitation will apply to all Contracts made with the State. These terms are in addition to the terms and conditions set forth in this Bid Solicitation and should be read in conjunction with them unless the Bid Solicitation specifically indicates otherwise.

BACKGROUND

This is a reprocurement of the services under T1932 - Contracted System Administrator for New Jersey Division Children's System of Care. Bidders interested in reviewing the expiring Contract’s specifications and pricing information may do so by following the instructions below. Bidders should not rely upon or use data or information from the expiring Contract when preparing a response to this Bid Solicitation as this Bid Solicitation addresses the State’s current requirements.

· Go to: www.njstart.gov

· Select “Active Contracts”

· In the search bar, select “Contracts” from the drop down menu

· Enter “T1932” and click “”

· The expiring Contract list will appear under “Results”

1.2.1 MISSION

The mission of DCF’s CSOC is to offer comprehensive behavioral health services and supports for Children and Young Adults up to age 21 with emotional and/or behavioral challenges, Substance Use, and/or Intellectual and Developmental Disabilities. CSOC provides Children, Young Adults, and their families/caregivers with timely Wraparound services and related supports aligned with individual and family strengths and needs with the appropriate intensity and duration of services.

DCF’s CSOC is also focused on the accessibility and appropriateness of services delivered to Youth who are involved in New Jersey’s Child welfare system. Being responsive to both the families of Youth (e.g., birth, resource [foster], kinship, guardian, and adoptive, etc.) involved with the Division of Child Protection and Permanency (DCP&P), as well as the professionals serving these families, is a priority for CSOC.

The goal of DCF’s CSOC is to enable Youth to remain at home, in school, and within their community. Therefore, through an organized Statewide system of care approach, DCF is committed to providing services that adhere to the DCF Quality Standards (please refer to Bid Solicitation T1932 Exhibit A, DCF Provider Quality Standards) and are:

A. Clinically indicated and accessible;

B. Focused on prevention and early intervention;

C. Individualized, reflecting a continuum of services and/or support, both formal and informal, based on the unique strengths and needs of each Youth and their family and caregivers;

D. Provided in the least restrictive, most natural setting to meet the needs of the Youth and their family and caregivers;

E. Youth and family-guided, with Youth and families engaged as active participants at all levels of planning, organization, and service delivery;

F. Community-based, coordinated, and integrated with the focus of having services, decision-making responsibility, and management resting at the community level;

G. Responsive with agencies, programs, services, and supports that are communicated to Children, Young Adults, and families in their preferred method/medium so that understanding is ensured.

H. Respectful and protective of the rights of Youth and their family/caregivers;

I. Collaborative across Child-serving systems, involving mental health, Substance Use, Intellectual and Developmental Disabilities, Child protection, Juvenile Justice, education, and other system partners responsible for providing services and support to the target populations; and J. Quality Management (QM) focused, conducting and distributing necessary satisfaction surveys that are examined through a Continuous Quality Improvement (CQI) lens inclusive of Youth and family feedback.

1.2.2 CSA’S FUNCTION

The CSA creates a single point of entry that registers all Youth and authorizes services in a single electronic record. The CSA tracks and coordinates care for all New Jersey Youth enrolled in DCF’s CSOC.

The CSA supports DCF’s CSOC in its role of implementing this system of care. DCF’s CSOC retains all regulatory and policy-making authority. The CSA is not a pre-paid health plan; instead, it functions as and is inclusive of the activities of a non-risk Administrative Services Organization (ASO). As such, there are key functions that remain the responsibility of DCF’s CSOC, including, but not limited to, network development, Provider contracting and performance, and outcome standards. As a partner to DCF’s CSOC, the CSA provides administrative support and is encouraged to offer recommendations for improvements to the delivery of services which may be implemented with the approval of DCF’s CSOC.

The CSA performs a broad range of administrative service functions including, but not limited to, the following:

A. Providing a Call Center with 24-hour/7-day intake and Customer Service capability (see Table 1);

B. Providing a web-based application that is Americans with Disabilities Act (ADA) compliant and mobile friendly;

C. Managing care, which includes UM, OM, and Care Coordination;

D. Coordinating access to services for all Youth, including facilitating access to specialized services for Youth involved with the DCP&P;

E. Coordinating TPL and medical coverages;

F. Supporting the Intellectual and Developmental Disability eligibility application process;

G. Data management and Business Intelligence capabilities that grant real-time access to Youth, Provider, and statewide MIS data, including:

1. Utilization and demographic reports;

2. Standardized performance and Outcomes reports;

3. Ad hoc reporting capabilities;

4. Data governance functions;

5. Compliance with State and federal reporting guidelines;

H. Quality Management processes;

I. Providing training and training materials;

J. Providing support to CSOC’s Provider network including:

1. CSOC’s electronic behavioral health information system, CYBER, Provider enrollment, and ensuring that associated billing codes are connected to the Provider’s Medicaid ID;

2. Ongoing support and maintenance in regard to address, name or site changes, conversations, mergers, and/or acquisitions;

3. New Jersey FamilyCare (NJFC)/3560/35605 eligibility issues;

4. Processing claims paid through the Department of the Treasury and monitoring any Appeals;

5. Supporting claim issues that may have been submitted to Medicaid's Fiscal Agent;

6. Addressing Prior Authorization (PA) barriers for Authorizations that were generated by the CSA;

7. Processing 3560 applications (as described in Bid Solicitation Section 4.3.5.1, DCF/CSOC Only Coverage [Also Known as 3560/35605 Eligibility]);

8. Providing adequate follow-up when a complaint or quality of care issue is reported to the CSA; and K. Completing audit reviews as prescribed.

The Call Center’s volume statistics as of December 2024 follows:

Table 1: Incoming Calls

Daily Average 2021* Daily Average Daily Average Daily Average Daily Average

*2020 data was omitted due to COVID-19 service disruption

At a minimum, the MIS includes the implementation of a common electronic behavioral health information system, as well as the development and implementation of other Information Technology (IT) functionalities that allow for the electronic storage and sharing of specified information and multiple reporting capabilities. The individual electronic record provides access to the DCF’s CSOC service continuum and clinical Outcomes, provides the capability to track and monitor Care Plans, monitor costs, and addresses the ongoing needs of Youth and their family/caregivers. The MIS allows for an automated process of determining clinical appropriateness and UM, thus providing system-wide continuous quality review.

The CSA provides all aspects of the CSA functions described herein in Bid Solicitation Section 4, Scope of Work, for all Youth who qualify for services through CSOC, as described in Bid Solicitation Section 1.2.2.1, Support Services Provided. Based on the current Utilization and expected trends, this is estimated to be approximately 67,000 Youth actively receiving services a year, but there is no cap specified in this Bid Solicitation and no per member/per month reimbursement structure is provided.

1.2.2.1 SUPPORT SERVICES PROVIDED

DCF’s CSOC provides funding for the following support services for Youth with emotional, behavioral, Substance Use, and/or Intellectual and Developmental Disabilities and their families/caregivers:

A. Assessment and evaluation;

B. Care Management Organizations (CMO) and Wraparound services;

C. Mobile Response and Stabilization Services (MRSS) available 24 hours per day/seven (7) days per week;

D. Intensive Mobile Treatment Services (IMTS);

E. Assertive Community Treatment (ACT);

F. Intensive In-Community (IIC) and home-based services, including Behavioral Assistance (BA);

G. Evidenced-based practices, including but not limited to, Multisystemic Therapy (MST) and Functional Family Therapy (FFT);

H. Parent-run Family Support Organizations (FSOs);

I. I/DD Family Support Services (FSS);

J. I/DD Intensive In-Home (IIH) services and Individual Support Services (ISS);

K. OOH Treatment Services; and L. Substance Use Treatment (SUT) Services.

CSOC also coordinates with non-contracted acute care, Partial Care, and Outpatient Providers.

1.2.3 POPULATION SERVICED BY CSOC

The populations served by the CSOC are Children and Young Adults (under the age of 21) who demonstrate a need for the services offered by DCF’s CSOC. Eligible CSOC participants, as defined by DCF, are Children and Young Adults with emotional and/or behavioral health challenges, Substance Use, and/or Intellectual and Developmental Disabilities. CSOC offers services for Youth with co-occurring conditions within these three (3) populations. Except in limited circumstances (i.e., Youth may be court-ordered to participate in services), all services and supports are voluntary. If the Child is under age 18, parent/legal guardian consent is required for services. Additionally, for I/DD Young Adults 18-21 years of age, legal guardian consent is required if there is established guardianship.

Youth who do not meet the eligibility requirements established by DCF’s CSOC are excluded from DCF’s CSOC.

1.2.4 INTEGRATION AND COLLABORATION

DCF’s CSOC remains strongly committed to enhancing integration and collaboration with system partners and regional/local stakeholders to improve access to the CSOC, while increasing its ability to measure the effectiveness of its services. Through partnership and collaboration, DCF’s CSOC strives to meet the following goals:

A. Improve the quality of services;

B. Ensure equitable access;

C. Provide evidence-based and best practice services;

D. Develop and monitor service performance and Outcome measures;

E. Heighten awareness that services are competent, responsive, and meet the communication needs of Children, Young Adults, and families.

F. Continue to strengthen family support, Advocacy, and Youth and parent/caregiver participation in all levels of policy development and planning; and G. Enhance data gathering capabilities regarding Youth involved in CSOC’s services.

CSOC facilitates the provision of services to the target populations through collaboration and integration with relevant State and governmental agencies and Providers including, but not limited to:

A. DCP&P;

B. Division of Family and Community Partnership (DFCP);

C. DCF Office of Data Management and Reporting;

D. DCF Office of Education;

E. Department of Human Services (DHS)’ Division of Medical Assistance and Health Services (DMAHS);

F. Medicaid’s State Fiscal Agent;

G. Medicaid Fraud Division (MFD);

H. Department of Education;

I. New Jersey Office of Information Technology (OIT);

J. Office of Homeland Security;

K. DCF Office of Monitoring (OOM);

L. DHS’ Division of Developmental Disabilities (DDD);

M. Youth Justice Commission (YJC);

N. DHS’ Division of Mental Health and Addiction Services (DMHAS); and O. The Administrative Office of the Courts (AOC).

Information on the services provided by these agencies is accessible through the New Jersey State website www.nj.gov.

1.2.5 CSA’S MIS

To support these administrative services, the CSA provides a MIS that promotes sound clinical practice and fosters flexibility, system integration, comprehensive Information Management, and production of management reports that support business and management decisions.

At a minimum, the MIS includes the implementation of an electronic behavioral health information system as well as the development and implementation of other IT functionalities that allow for the electronic storage and sharing of specified information and multiple reporting capabilities. The individual electronic record provides access to DCF’s CSOC service continuum, providing the capability to track and monitor the necessary components of care, including, but not limited to, Service Utilization, Authorizations, Care Plans, and clinical Outcomes, as well as addressing the ongoing needs of Youth and their family/caregiver. The MIS allows for an automated process of determining clinical appropriateness and UM, thus providing system wide continuous quality review.

The MIS is developed and based on CSOC’s proprietary code and data. All historical and present data and the full complement of the MIS functionality are available to authorized users of the MIS based on user role and functionality.

1.2.5.1 CSA’S MIS AUTHORIZED USERS

The CSA’s MIS is a web-based platform that allows users real-time access to information about Youth. CYBER supports over 20,000 users across all 21 counties in the State; as well as out-of-state Providers who are treating New Jersey’s Youth. Authorized users include, but are not limited to:

A. DCF staff from the CSOC, DCP&P, DCF Business Office, OOM, DCF Fiscal Office, DCF Office of Analytics and Systems Improvement (ASI), and DCF Office of Information Technology (IT Office);

B. DMAHS;

C. CSOC-contracted and network-enrolled Providers, including but not limited to: CMO, MRSS, FSO, IIC, OOH, and SUT; and D. Intermediate Units (IU).

1.2.5.2 CSA’S MIS INTERFACES

The CSA’s MIS interfaces with the New Jersey Medicaid Management Information System (NJMMIS) for NJFC/Medicaid to receive the following records:

A. A complete set of eligibility records from the OIT on a weekly and monthly basis (OIT receives eligibility records daily);

B. A Youth Cross Reference File on a daily basis;

C. Two (2) complete sets of claims data files including pharmacy claims and Fee-for-Service (FFS) claims containing all adjustments and voids for a designated population are sent weekly (full files, not updates);

D. A complete set of the Provider File on a weekly basis;

E. A Response File on the status of PAs after they are received by Medicaid’s Fiscal Agent; and F. TPL resource files on a weekly and monthly basis.

The CSA’s MIS interfaces with NJMMIS for Medicaid to send PA records which are created and sent by batch process via a secure line two (2) times weekly.

The CSA’s MIS interfaces with OIT via Secure File Transfer Protocol (SFTP) to update OIT’s eligibility records. Using the file transfer tool MOVEit, special program update files are sent monthly, with daily updates.

In addition, the CSA updates its MIS and corrects PA records that have been accepted by the Fiscal Agent but contain errors. The corrections and updates are manually completed by the CSA’s staff via the NJMMIS on a designated computer in the Medicaid State Monitoring Unit (SMU). This is an arrangement coordinated by the State and the Fiscal Agent.

The CSA’s MIS interfaces with the Rutgers School of Social Work via SFTP used for third party reporting such as the New Jersey Child Welfare Data Hub.

It is anticipated that the CSA’s MIS will interface with DCF for use with an Enterprise Data Warehouse (EDW) and other future databases used for reporting.

CONTRACT AMOUNT

The estimated amount of the Contract, if stated, shall not be construed as either the maximum or minimum amount which the State shall be obliged to order.

ORDER OF PRECEDENCE OF CONTRACTUAL TERMS

The Contract awarded, and the entire agreement between the parties, as a result of this Bid Solicitation shall consist of: (1) the final Bid Solicitation, (2) the State of New Jersey Standard Terms and Conditions, (3) the Quote, and if applicable (4) any Bidder responses to clarifications; (5) a Bidder’s Best and Final Offer, (6) other negotiated document, and/or (7) third party document. In the event of a conflict in the terms and conditions among the documents comprising this Contract, the order of precedence, for purposes of interpretation thereof, shall be as listed from highest ranking to lowest ranking as noted above.

Any other terms or conditions, not included with the Bidder’s Quote and accepted by the State, shall not be incorporated into the Contract awarded. Any references to external documentation, including those documents referenced by a URL, including without limitation, technical reference manuals, technical support policies, copyright notices, additional license terms, etc., are subject to the terms and conditions of the Bid Solicitation and the State of New Jersey Standard Terms and Conditions. In the event of any conflict between the terms of a document incorporated by reference, the terms and conditions of the Bid Solicitation and the State of New Jersey Standard Terms and Conditions shall prevail.

INTRASTATE COOPERATIVE PURCHASING

Not applicable to this procurement.

PRE-QUOTE SUBMISSION INFORMATION

The Bidder assumes sole responsibility for the complete effort required in submitting a Quote and for reviewing the Quote submission requirements and the Scope of Work requirements.

ELECTRONIC QUESTION AND ANSWER PERIOD

The Division will electronically accept questions and inquiries from all potential Bidders via the “Q&A” Tab of the Bid Solicitation in NJSTART. Questions should be directly tied to a Bid Solicitation Section, the State-Supplied Price Sheet, Form or Attachment; and should reference the specific Bid Solicitation Section or document to which it relates.

The cut-off date for electronic questions and inquiries relating to this Bid Solicitation is indicated on the Bid Solicitation cover page. In the event that questions are posed by Bidders, answers to such questions will be issued by Bid Amendment.

A Bidder shall not contact the Using Agency and/or the Procurement Specialist directly, in person, by telephone or by e-mail, concerning this Bid Solicitation, prior to Contract award.

EXCEPTIONS TO THE STATE OF NJ STANDARD TERMS AND CONDITIONS (SSTC)

Questions regarding the State of New Jersey Standard Terms and Conditions and exceptions to mandatory requirements MUST be posed during the Electronic Question and Answer period and shall contain the Bidder’s suggested changes and the reason(s) for the suggested change(s).

BID AMENDMENTS

In the event that it becomes necessary to clarify or revise this Bid Solicitation, such clarification or revision will be by Bid Amendment. Any Bid Amendment will become part of this Bid Solicitation and part of any Contract awarded. Bid Amendments will be posted as a file attachment on the “Summary” page of the Bid Solicitation in NJSTART after the cut-off date.

There are no designated dates for release of Bid Amendments. Those Bidders who are on the bid holder list either through commodity code registration in NJSTART or by acknowledging the bid in NJSTART should receive notification of any Bid Amendment(s). If a Bidder is not on the bid holder list, Bid Amendments are still viewable on the “Summary” page of the Bid Solicitation in NJSTART.

It is the sole responsibility of the Bidder to be knowledgeable of all Bid Amendments related to this procurement. An interested Bidder should check the NJSTART “Open Bids” Tab on a daily basis to ensure review of the most updated information.

MANDATORY/OPTIONAL SITE VISIT

Not applicable to this procurement.

OPTIONAL PRE-QUOTE CONFERENCE

The date and time of the Optional Pre-Quote Conference is indicated on the Bid Solicitation cover sheet. Attendees may attend the Optional Pre-Quote Conference with the following video conference and/or call-in details:

Phone Number: 1-856-338-7074 Access Code: 583 046 469# https://teams.microsoft.com/meet/219928222812166?p=07jmBzzg0b9G1rXKZW

The Optional Pre-Quote Conference may be recorded.

The purpose of the Optional Pre-Quote Conference is to address procedural questions regarding the Bid Solicitation and Bidder Quote Submission Requirements only. No substantive questions regarding the Bid Solicitation Scope of Work will be accepted or answered during the pre-Quote conference. All questions are to be submitted during the Electronic Question and Answer Period.

PRE-QUOTE DOCUMENT REVIEW

The following are publicly available documents that a Bidder needs to review in order to prepare and submit accurate and comprehensive Quotes:

A. Exhibit A - DCF Provider Quality Standards;

B. Exhibit B - Data Reporting Requirements;

C. Exhibit C - DCF Business Associate Agreement (BAA);

D. Exhibit D - Executive and Managerial Staffing Requirements; and E. Exhibit E - Performance Standards.

In addition to the ability to view the expiring Contractor’s specifications and pricing information on NJSTART, the DCF is providing Bidders with the opportunity to review supplemental materials relevant to this Bid Solicitation, referred to as document review, including the current/outgoing contractor’s specifications/operational manuals. The document review has been established to allow Bidders access to information that may be needed to prepare and submit accurate and comprehensive bid proposals. Such review, while recommended, is not mandatory.

While it is the decision of each Bidder whether to review the supplemental materials, this Bid Solicitation has been written with the assumption that a Bidder will review documents available in order to submit the best Quote possible. Critical information is provided in the document review that is not fully outlined herein and may not be found publicly. Bidders are encouraged to take full advantage of the access to the document review.

Prior to receiving the documents outlined below, a Bidder must submit the Confidentiality/Non-Disclosure Agreement (See Attachment 4 – T1932 Confidentiality/Non-Disclosure Agreement) included with this Bid Solicitation. Attachment 4 – T1932 Confidentiality/Non-Disclosure Agreement, must be signed by an officer or other authorized representative of the Bidder. The Bidder shall not edit or revise the Attachment 4 – T1932 Confidentiality/Non-Disclosure Agreement prior to signing and submitting Attachment 4.

Bidders shall email the signed Attachment 4 – T1932 Confidentiality/Non-Disclosure Agreement prior to the close of the Question and Answer Period to allow time to review information and submit questions, if necessary.

Note: Attachment 4 – T1932 Confidentiality/Non-Disclosure Agreement is a separate document not to be confused with the Confidentiality/Commitment to Defend Form referenced by Bid Solicitation Section 3.13.7, Confidentiality/Commitment to Defend, and the Confidentiality/Non-Disclosure Agreement attached to Attachment 3 – State of New Jersey Security Due Diligence Third-Party Information Security Questionnaire as referenced by Bid Solicitation Section 3.13.12, State of New Jersey Security Due Diligence Third-Party Information Security Questionnaire.

Bidders will be provided all confidential Bid Solicitation documents as soon as practical via the State of New Jersey’s secure file transfer, MOVEit, once the signed Confidentiality/Non-Disclosure Agreement is received, reviewed and approved by DCF. The Bidder shall email Attachment 4 – T1932 Confidentiality/Non-Disclosure Agreement to:

Procurement.Bureau@treas.nj.gov

For instructions on setting up a MOVEit user account Bidder’s should reference Attachment 5 – T1932 MOVEit Account User and Password Setup Details.

Materials provided by Secure File Transfer to a Bidder upon receipt of a signed Attachment 4 – T1932 Confidentiality/Non-Disclosure Agreement will include the following:

A. Accessing Benefits - Identifying Health Insurance Benefits 2026;

B. Adolescent Housing Hub Plan 2026;

C. Care Coordination Plan 2026;

D. Communications Manual 2026;

E. Complaints Reconsiderations and Appeals Manual 2026;

F. Compliance Plan 2026;

G. Cost Avoidance Manual 2026;

H. Customer Service and Call Center Plan 2026;

I. Developmental Disabilities Eligibility Determination Plan 2026;

J. Developmental Disability Family Support Services Plan 2026;

K. End of Contract Transition Manual 2026;

L. Establishing Medical Eligibility 2026;

M. Financial Reporting Manual 2026;

N. Fiscal Requirements Accountability 2026;

O. General Resource Directory of the Most Common Health Insurance Coverage 2026;

P. Human Resources and Staffing Plan 2026;

Q. Management of Care Plan 2026;

R. MIS Reports Forms and Notice Plan 2026;

S. MIS Training and Knowledge Transfer Plan 2026;

T. Operational Readiness Plan 2026;

U. Out of Home Bed Tracking 2026;

V. Outcomes and Outlier Management Manual 2026;

W. Property and Inventory Plan 2026;

X. Services for Youth Involved in the DCPP 2026;

Y. Training Work Manual 2026;

Z. Treatment Plans Manual 2026;

AA. Utilization Management Infrastructure Manual; and AB. Website Communications Manual 2026.

Note: Any firm experiencing difficulties accessing the confidential exhibits and/or passwords provided via the MOVEit portal must contact the following email within two (2) Business Days of submission of a signed Attachment 4 – T1932 Confidentiality/Non-Disclosure Agreement, including “T1932” in the subject of the email with the body of the email detailing the firm’s issue: Procurement.Bureau@treas.nj.gov.

Note: All other attachments and exhibits listed in the Table of Contents but not in the list above are already made available under the ‘Attachments’ tab on the NJSTART page for this Bid Solicitation.

QUOTE SUBMISSION REQUIREMENTS

QUOTE SUBMISSION

In order to be considered for award, the Quote must be received electronically by the Division’s Proposal Review Unit, through NJSTART, by the required date and time.

The date and time of the Quote opening are indicated on the Bid Solicitation cover sheet and on the “Summary” Tab of the Bid Solicitation webpage within NJSTART. If the Quote opening deadline has been revised, the new Quote opening deadline will be shown on the posted Bid Amendment and on the “Summary” Tab of the Bid Solicitation webpage within NJSTART. Quotes not received prior to the Quote opening deadline shall be rejected.

Quotes will be publicly opened and announced by telephone conference on the date and time of the quote opening.

(Dial-in phone number: 888-204-5984 / Access code: 2602305)

When submitting a Quote through NJSTART, do not use any symbols (i.e., #, @, $, &, *) in the filename as this may prevent the Quote from being properly uploaded. Uploaded files must be compatible with Microsoft Office and/or Adobe software applications. DO NOT UPLOAD files with extensions such as .zip, numbers, or .pages.

When uploading the documents to NJSTART, the Bidder should select the “Confidential” option in NJSTART for attachments on the “Attachments” Tab to request that the documents not be displayed publicly through NJSTART. Marking an attachment as "Confidential" in NJSTART shall not constitute the Bidder's designation of the attachment as exempt from public disclosure under the New Jersey Open Public Records Act (OPRA), N.J.S.A. 47:1A-1 et seq., or the common law right to know.

BIDDER RESPONSIBILITY

The Bidder assumes sole responsibility for the complete effort required in submitting a Quote in response to this Bid Solicitation. No special consideration will be given after Quotes are opened because of a Bidder’s failure to be knowledgeable as to all of the requirements of this Bid Solicitation. The State assumes no responsibility and bears no liability for costs incurred by a Bidder in the preparation and submittal of a Quote in response to this Bid Solicitation or any pre-contract award costs incurred.

ANNOUNCEMENT OF QUOTE INFORMATION

On the date and time Quotes are due under the Bid Solicitation, all information concerning the Quotes submitted may be publicly announced and shall be available for inspection and copying except otherwise noted:

1. Information appropriately designated as proprietary and/or confidential in a Bidder’s Quote shall not be available for inspection and copying; and A. Where negotiation is contemplated, only the names and addresses of the Bidders submitting Quotes will be announced, and the contents of the Quotes shall not be available for inspection and copying until the Notice of Intent to Award is issued by the Director.

QUOTE ERRORS

In accordance with N.J.A.C. 17:12-2.11 “Proposal errors,” a Bidder may withdraw its Quote as described below.

QUOTE WITHDRAWAL PRIOR TO QUOTE OPENING

A Bidder may withdraw its Quote submission in NJSTART prior to the Quote opening; however, Bidders should note that while withdrawn NJSTART Quotes remain viewable by the Bidder on its Vendor Profile Homepage, they are removed from the Division’s view and cannot be considered for Contract award. The Bidder may submit a revised Quote as long as the Quote is received prior to the announced date and time for Quote submission. Bidders may refer to the QRG “Submit a Quote” for additional instructions.

QUOTE WITHDRAWAL AFTER QUOTE OPENING, BUT PRIOR TO CONTRACT AWARD

If, after the Quote opening, but before Contract award, a Bidder discovers an error in its Quote, the Bidder may make a written request to the Procurement Bureau to withdraw its Quote from consideration for award. If the Bidder’s request to withdraw is made in good faith, and the State will not be significantly prejudiced by granting the withdrawal of the Quote beyond the loss of the benefit of the bargain to the State of the withdrawing Bidder’s offer, the request shall be granted. Evidence of the Bidder’s good faith in making this request can be demonstrated by one (1) or more of the following factors: A mistake is so significant that to enforce the Contract resulting from the Quote would be unconscionable; that the mistake relates to a material feature or term of the Contract; and that the mistake occurred notwithstanding the Bidder’s exercise of reasonable care. After Quote opening, while pursuant to the provisions of this section a Bidder may request to withdraw its Quote and the Director may in his/her discretion allow said Bidder to withdraw it, the Division also may take notice of repeated or unusual requests to withdraw by a Bidder and take those prior requests to withdraw into consideration when evaluating the Bidder’s future Quotes.

The Quote withdrawal request must include the Bid Solicitation Number, Bid Solicitation Title, and the Quote submission date and should be sent to Procurement.Bureau@treas.nj.gov.

If, during a Quote evaluation process, an obvious pricing error made by a potential Contract awardee is found, the Director or his/her designee shall issue written notice to the Bidder. The Bidder will have up to five (5) Business Days after receipt of the notice to confirm its pricing. If the Bidder fails to respond, its Quote shall be considered withdrawn, and no further consideration shall be given to it.

JOINT VENTURE

If a Joint Venture is submitting a Quote, the agreement between the parties relating to such Joint Venture should be submitted with the Joint Venture’s Quote. Authorized signatories from each party comprising the Joint Venture must sign the Offer and Acceptance Page. Each party to the Joint Venture must individually complete and comply with all the forms and certification requirements in Bid Solicitation Section 3, Quote Submission Requirements.

SMALL BUSINESS SET-ASIDE CONTRACTS

Not applicable to this procurement.

DISABLED VETERANS’ BUSINESS SET-ASIDE CONTRACT

Not applicable to this procurement.

BID SECURITY

Not applicable to this procurement.

BIDDER ADDITIONAL TERMS SUBMITTED WITH THE QUOTE

A Bidder may submit additional terms as part of its Quote. Additional terms are Bidder-proposed terms or conditions that do not conflict with the scope of work required in this Bid Solicitation, the terms and conditions of this Bid Solicitation, or the State of New Jersey Standard Terms and Conditions. Bidder proposed terms or conditions that conflict with those contained in the State of New Jersey Standard Terms and Conditions will render a Quote non-responsive. It is incumbent upon the Bidder to identify and remove its conflicting proposed terms and conditions prior to Quote submission.

Quotes including Bidder proposed additional terms may be accepted, rejected, or negotiated, in whole or in part, at the State’s sole discretion.

If Bidder intends to propose terms and conditions that conflict with the State of New Jersey Standard Terms and Conditions, those Bidder proposed terms and conditions shall only be considered if submitted and agreed to pursuant to the electronic question and answer procedure. Bidders shall not submit exceptions or modifications as part of the Quote or on the “Terms and Conditions” Tab through NJSTART.

QUOTE CONTENT

The Quote should be submitted with the attachments organized in the following manner:

· Forms

· Technical Quote

· State-Supplied Price Sheet

· State of New Jersey Security Due Diligence Third Party Information Security Questionnaire

A Bidder should not password protect any submitted documents. Use of URLs in a Quote should be kept to a minimum and shall not be used to satisfy any material term of a Bid Solicitation. If a preprinted or other document included as part of the Quote contains a URL, a printed copy of the information should be provided and will be considered as part of the Quote.

FORMS, REGISTRATIONS AND CERTIFICATIONS TO BE SUBMITTED WITH QUOTE

A Bidder is required to complete and submit the following forms. As an alternative to uploading certain forms with the submitted Quote, a Bidder may complete several certifications electronically in NJSTART on the “Terms and Categories” Tab within the Vendor Profile. Those forms that may be completed on the NJSTART “Terms and Categories” Tab are noted below. Additionally, a Bidder may attach completed forms to the Vendor Profile. Refer to QRGs “Vendor Forms” and “Attaching Files” for additional instructions. VENDOR QUICK REFERENCE GUIDES

3.13.1 OFFER AND ACCEPTANCE PAGE

The Bidder should complete and submit the Offer and Acceptance Page with the Quote. The Offer and Acceptance Page must be signed by an authorized representative of the Bidder. If a Bidder does not submit the form with the Quote, the Bidder must comply within seven (7) Business Days of the State’s request or the State may deem the Quote non-responsive.

3.13.2 OWNERSHIP DISCLOSURE FORM

Pursuant to N.J.S.A. 52:25-24.2, in the event the Bidder is a corporation, partnership or limited liability company, the Bidder must disclose all 10% or greater owners by (a) completing and submitting the Ownership Disclosure Form with the Quote; (b) if the Bidder has submitted a signed and accurate Ownership…