SPE8E3-21-R0001 Attachment Q-VOLUME III- Storefront Support SOW for the HawaiiAlaska Zone 1- Fort Shafter and Schofield Barracks- Revised.pdf

Statement of Work MRO Hawaii/Alaska Zone 1 Region

Fort Shafter and Schofield Barracks (DPW)

1.0 Background

The DLA Troop Support Maintenance, Repair and Operations (MRO) directorate supports Schofield Barracks & Fort Shafter Directorate of Public Works (DPW) through a Tailored Logistics Services, Prime Vendor TLS PV program operating via a “storefront” operation located onsite at Schofield Barracks and Fort Shafter. This Statement of Work (SOW) defines for the contractor the effort to consolidate the procurement, storage, accountability, distribution, and disposal of MRO industrial goods in support of Fort Shafter and Schofield Barracks.

2.0 Scope

2.1 The contractor shall provide MRO industrial goods in support of the Schofield Barracks & Fort Shafter Directorate of Public Works (DPW) by operating two warehouse DPW Industrial Stores, one located at Schofield Barracks and the other at Fort Shafter, carrying an inventory of commercial demand supported items. Commodities carried in the DPW Industrial Stores include materials for the maintenance, repair and operations of facilities, utilities, base infrastructure, vehicles, material handling equipment and special purpose equipment. Materials in inventory shall be issued directly to walk-in customers and usage documented against a valid maintenance work order provided by the customer. The DPW Industrial Stores shall be operated out of existing Government owned facilities.

3.0 GENERAL REQUIREMENTS

3.1 Location

Schofield Barracks & Fort Shafter locations to include, but not limited to:

• Schofield Barracks Building 2600 - Approximately 12,000 sq. ft. of warehouse and office space

• Fort Shafter Building 347 - Approximately 4,000 sq. ft. of warehouse area and office space

• Schofield Barracks Building 2604 - Approximately 3,000 sq. ft. of warehouse area

3.2 Point of Contact

The Contracting Officer for this SOW is the designated DLA Troop Support Contracting Officer for the MRO (Maintenance, Repair and Operations) TLS (Tailored Logistic Support) PV (Prime Vendor) Hawaii/Alaska Zone 1 Contract.

3.3 Parking

Parking shall be coordinated with the DPW POC and shall be in accordance with established DPW procedures.

3.4 Contractor Liability

The Contractor shall be responsible for any damage to Government property due to Contractor negligence or misconduct. The Contractor with the DPW POC will conduct a walk through to identify any damages to the facility or government owned property.

3.5 Insurance

3.5.1 The contractor shall procure and maintain Worker's Compensation Insurance in full compliance with applicable State and Federal law covering contractor’s officers, employees, and agents, and shall obtain and maintain Employer Liability Insurance.

3.5.2 The contractor shall obtain and maintain Comprehensive General Liability and Automobile Public Liability Insurance covering owned, non-owned, and hired automobiles, trucks, and other equipment used in the operation of the DPW Industrial Storefronts.

3.5.3 The contractor shall obtain and maintain Property Insurance covering damage and/or loss of contractor property located in Government furnished facilities.

3.6 Unless promptly corrected upon written notice from appropriate Government officials, noncompliance with or violation of the above policies, rules and regulations will be grounds for termination of the work requirement identified by this SOW to allow the work to be performed by another provider.

3.7 Overtime

Government overtime is not projected, but may be necessary based on mission needs. It will be the responsibility of the Contractor to have sufficient quantities of product in their satellite storage buildings prior to the end of the workweek to support any overtime hours that the Government chooses to work.

3.8 Schedule

SCHOFIELD BARRACKS FORT SHAFTER DAY(S) OF WEEK

7:30 AM - 4:00 PM 7:00 AM – 3:30 PM Monday - Friday

The warehouses will be accessible to authorized maintenance personnel during the above listed hours, except for Federal holidays. The contractor will provide DPW with points of contact for after-hours emergencies

The Contractor shall be ready to conduct business at all times during normal business hours. The DLA TROOP SUPPORT-MRO Contracting Officer must approve any core operation hours and any work hour changes. The contractor shall also open and operate the DPW Industrial Store during other than normal business hours during extraordinary times, such as during a period of alert, unusual weather conditions or aftermath, and other emergency conditions as may be determined by the DPW. In such instances, the contractor will be entitled to an equitable adjustment under the contract.

3.9 Shift Operations

The Government may request a full or partial second shift operation from the Contractor due to accelerated production or facility restrictions, upgrades, or repairs. Any such request shall be negotiated and may result in a contract modification. Upon agreement and notification by the DLA Troop Support Contracting Officer via the DPW POC, the Contractor shall commence and/or cease night shift operations. When able, the Government will provide a minimum of one week notice to the contractor for any shift in operations. However due to base operations, notification may be less than one week. Staffing and duration of these operations shall be contingent on the work being performed.

3.10 Federal Holidays

Federal holidays may cause the installation to be closed for one or more of the work days identified as federal holidays. The contract performance period has taken this possibility into consideration.

3.11 Schedule Changes

When situations warrant, the Government may change their hours of operation to adjust for weather (extreme heat or cold) conditions, etc. The contractor shall be provided as much notice as possible when these situations occur and will be expected to support any schedule change provided by the designated POC. When able, the Government will provide a minimum of 72 hours notification of any schedule changes. However due to base operations, notification may be less than 72 hours.

3.12 Access to Classified Information

Performance of work under this contract does not require access to Classified Information.

3.13 Inventory Control

The Contractor shall maintain an access roster of all entries/exits of personnel (Government and non-Government) who enter buildings where the Contractor maintains inventory control. The roster shall be made available to the Government upon request.

4.0 SAFETY REQUIREMENTS

4.1 The Contractor shall comply with all applicable federal, state, and local requirements. The Contractor employees will be required to have the appropriate training and licenses to operate all vehicles and material handling equipment.

4.2 Safety Program Plan.

The Contractor shall electronically provide the site-specific Safety Program Plan to the designated DPW POC with notification to the DLA Troop Support Contracting Officer and must be approved prior to Start of Work.

The plan shall include the Contractor's overall safety and health policies and procedures, and must include provisions on Hazard Communication (29 CFR 19 I 0.1200), HAZWOPER (29 CFR 1910.120), MSDS, employee training, safety meetings, who will keep the Occupational Safety and Health Act (OSHA) log, and other basic OSHA standards. It must also include site specific job hazard analyses for all functions performed by the Contractor, and specific provisions for protection from hazards normally incident to the tasks and operations to be performed, including a plan for maintaining a Drug Free Workplace, and maintaining a Hearing Conservation Program that complies with 29CFR 1910.95. The Safety Program Plan and all its policies, procedures provisions, programs, and plans shall be maintained current and changes shall be resubmitted for concurrence.

4.3 Safety and Accident Prevention

4.3.1 Safety Practices and Guidelines

The Contractor shall conform to all federal, OSHA standards applicable to the work performed and safety practices and guidelines contained within this Statement of Work.

4.3.2 Job Hazard Analysis

This analysis of each job site shall be performed by the Contractor and submitted as a part of the Safety Program Plan. Job Hazard Analyses shall be revised as necessary when work process or requirements change.

4.3.3 General Safety Rules

The Contractor shall comply with all installation, DA, DOD, and OSHA safety standards while performing work at DPW.

4.3.4 Personal Injury and Accident Reporting and Responsibility

4.3.4.1 The Contractor Site Manager shall electronically report promptly (within one hour) to the designated DPW POC and DPW Safety Office all available facts relating to each instance of an injury to the Contractor's personal injury on site.

Serious accidents should be reported by dialing 911. The DLA Troop Support Contracting Officer will also be notified on the same day of any such occurrences.

4.3.4.2 It may be necessary to secure the accident area until released by the investigating authority. Such releases shall be accomplished through the Safety Office.

4.3.4.3 If the Government elects to conduct an investigation of the injury, the Contractor shall cooperate fully and assist the Government personnel until the investigation is complete.

4.3.5 Personal Protective Equipment (PPE).

The Contractor shall provide and ensure that all Contractor personnel possess and wear the necessary PPE, which could include respiratory protection. When respiratory protection is required, medical evidence of the physical ability of Contractor employees to wear this equipment shall also be required. Requirements are further outlined in 29 OSHA 1910.134.

Contractor shall also be responsible to perform industrial hygiene monitoring for noise and potential occupational exposures in accordance with 29 CFR 1910.

Proposed PPE shall be included in the Contractor's Safety Program Plan. A determination of the need for PPE shall be made by the Contractor based on the Contractor’s Job Hazard Analysis for each potentially hazardous operation. The actual analyses may need to be accomplished or revised as work methods change. These analyses shall be contained in the Safety Program Plan.

4.3.6 Exposure to Hazardous Materials.

Contractor personnel could be exposed to any one or a variety of the fuels, lubricants, greases, solvents or compounds during the performance of the functions described herein. It is the responsibility of the Contractor Site Manager to communicate with the necessary DPW POC and review the shop instructions, process control pamphlets, etc., to ensure that Contractor personnel are not exposed to hazardous materials without the proper protection. The Contractor must adequately address all aspects of personal safety regarding exposure to hazardous materials in his Safety Program Plan. The Contractor shall also maintain copies of Material Safety Data Sheets (MSDS) for all products stored, handled, or used by his/her employees.

Manufacturer-specific MSDS for Contractor-supplied materials shall be provided to the DPW POC and the DLA Troop Support Contracting Officer for review/approval prior to ordering by the customer or delivery of any new paint and paint-related product. The MSDS shall:

• Give full disclosure of all ingredients by proper chemical name and CAS number, to equal 100% of the product formulation.

• List each hazardous air pollutant (organic & inorganic) and its percentage.

• List each volatile organic compound and its percentage.

• Specify the volume of solids per gallon of paint.

• List manufacturer's name, address, city, state, zip code, phone number, and

Contractor and Government Entity (CAGE) Code, if applicable.

4.4 Work Delay

The Contractor shall be responsible for the enforcement of all safety requirements for any work performed under this contract. If the Contractor fails or refuses to promptly comply with safety requirements, the Safety Office will advise the DPW POC. The DPW POC together with the Safety Office, will coordinate with the Contracting Officer to issue an order to cease all or part of the Contractor work performed until satisfactory corrective action has been taken. No part of the time lost due to any such order shall be made the subject of a claim for extension of time or for excess costs or damages to the Contractor

4.5 Drug Free Workplace

The contractor shall not allow any employee who has possession of or who is under the influence of alcohol, drugs, or any other impairing substances to perform work under this contract. By acceptance of this SOW, the contractor shall comply with all applicable Federal statutes, laws, and regulations to implement a Drug Free Workplace Program as specified in

FAR 52.223-6.

5.0 ENVIRONMENTAL REQUIREMENTS

5.1 Regulatory Guidance

The Contractor shall comply with all applicable federal, state, and local statutes and laws, including but not limited to Clean Air Act (CAA), Clean Water Act (CWA), Emergency Planning & Community Right-To-Know Act (EPCRA), Endangered Species Act, Federal Insecticide, Fungicide and Rodenticide Act (FIFRA), National Environmental Policy Act (NEPA), Oil Pollution Act of 1990 (OPA), Pollution Prevention Act (PPA), Resource Conservation and Recovery Act (RCRA), Safe Drinking Water Act (SDWA), Comprehensive Environmental Response, Compensation, and Liability Act (CERCLA or Superfund), Superfund Amendments and Reauthorization Act, and Toxic Substances Control Act (TSCA).

5.2 Lead-Based Paint (LBP) and Asbestos Abatement

The Contractor shall instruct all Contractor employees not to cut, weld, sand, grind, or otherwise disturb or handle any material encountered within its areas of performance that is known to or suspected of containing or being contaminated with lead-based LBP and/or asbestos. Should such materials be encountered, the Contractor shall electronically contact the DPW POC immediately for inspection and further action from DPW Safety, Environmental, and IH Offices. The Contractor shall be instructed by the Government on the proper procedures for handling LBP and asbestos should the situation arise.

5.3 Environmental Spills/Incidents

Any individual employed by the Contractor that sees an environmental spill/incident must immediately Dial 911, notifying of the incident. After this is accomplished, the individual should contact the Contractor Site Manager. Upon notification, the manager will contact the DPW POC with notification of the incident. In those cases where the spill results from Contractor negligence or misconduct, a written report shall be electronically provided through the DPW POC with notification to the Troop Support Contracting Officer within one day after the event.

The Contractor will be charged actual costs incurred by DPW for clean-up of spills due to Contractor operations.

6.0 DISPOSAL OF HAZARDOUS MATERIAL

DPW shall be responsible for disposal of all goods and materials containing hazardous substances. The contractor will be responsible for the costs of environmental restoration in the event of any spill or release of any hazardous substances that occur in the performance of the services, to the extent such costs result from the negligent acts or omissions of the contractor, its subcontractors, and employees of either. Any hazardous material that is Government-owned that remains in inventory at the Contractor's start of work, or is purchased by the Government under current contracts or delivery cycles that can no longer be utilized for its intended purpose, shall be managed in accordance with DPW regulations.

7.0 FIRE SAFETY

7.1 General

The Contractor shall become familiar with, and comply with, all local safety and fire prevention regulations. The Contractor shall comply with Facilities Engineering Fire Protection and Prevention Regulations.

7.2 In areas where Contractor personnel are the only personnel within a structure, the Contractor shall prepare a Fire Evacuation Plan and submit it through the designated DPW POC to the Installation Fire Chief. The Contractor shall notify the DLA Troop Support Contracting Officer when they submit the plan.

7.3 The Government shall provide training to all Contractor employees consistent with fire regulations as established at DPW. In addition, the Contractor shall electronically provide a Fire Evacuation Plan to the DPW POC with notification to the Contracting Officer. The DPW POC shall forward the plan to the Fire Prevention Office for review and concurrence. This document must have concurrence prior to Start of Work. When personnel, evacuation routes, or operations change within the area, the Contractor shall submit an amended plan for approval through the DPW POC in the same manner.

8.0 QUALITY REQUIREMENTS

8.1 All incoming material supplied will be initially inspected by contractor personnel. Inspection will include, but not be limited to Identification, Count, Visual Damage, Nomenclature, and any accompanying documentation, including Certificates of Conformance and GHS/SDS if applicable. The level of inspection will vary from 100% to General Inspection Level 2 of ANSI/ASQCZ1.4, contingent upon criticality of item. Re-inspection and Retesting of Field- Returned items will follow these same processes and procedures. All Receiving Personnel will inspect incoming material for the following:

- Correct Part Number Identification (Marking) – Ensure that the part is marked, tagged, or labeled in some fashion to show positive identification.

- Count – Ensure that the correct amount was received

- Damage – Ensure that the part is clean and in usable condition.

- Workmanship – Ensure that the part must is free from any manufacturing defects.

Configuration – Ensure that the item matches its description including any measurements called out in the nomenclature.

- Documentation – Ensure that the incoming material is accompanied by the following:

- Packing list

- Certificate of Conformance

- Test reports

- Drawings, configurations or data description pages

8.2 Inspection of Services

The Government shall perform inspection of the Contractor's services (FAR 52.246-4).

8.3 Audits

Quality audits and inspections of the Contractor’s processes shall be conducted by DPW personnel to verify compliance with the contract, as well as to evaluate the quality of service of the prime and any subcontractors. Discrepancies and deficiencies will be reported through the DPW POC to the Contracting Officer.

8.4 Corrective Action

The Contractor shall establish, document, and maintain corrective action procedures.

8.5 Warranties and Returns

At the time of delivery, all supplies furnished under this SOW will be free from defects in materials and workmanship and shall be subject to the manufacturer's or supplier's standard commercial warranty. If DPW receives an item that is non-conforming it will have up to three

(3) days after receipt to return and exchange the item for one that is conforming. Restocking fees shall not apply to returns of non-conforming material. Products containing hazardous materials cannot be returned if their containers have been opened. The contractor will administer the warranty of products and will handle product claims on behalf of DPW.

8.6 Production Support Problems

Production support problems shall be reported to the DPW POC by the Contractor. The DPW POC shall take all action possible to resolve the problem.

9.0 PERFORMANCE REQUIREMENTS

9.1 The contractor shall establish store stock levels with a goal of meeting continuous on-the-shelf supply of regularly demanded items. Material for the storefront will be procured by the contractor. The contractor shall manage the stocked inventory and distribute to the customer in accordance with the terms of this Statement of Work. Material to be stocked will be determined by the storefront POC and a list of material will be provided to the contractor.

Material purchased by contractor and held in stock inventory is considered contractor owned material. The Government shall not be liable for any costs associated with contractor owned material/inventory held in stock, including defective, expired, and/or otherwise excess stock, unless and until that inventory is receipted by the Government. Storefront material costs shall only be for (storefront) items purchased by the Contractor and receipted to the Government through walk-up, automatic delivery, or shop delivery. Acceptance of material will occur once material is distributed in accordance with the terms of this Statement of Work. There will be no storefront material costs associated with Government owned stock material which has been provided to the Contractor for management and delivery.

9.2 Web Based Ordering

The TLS PV shall provide a web based approach for ordering by DPW. The Ordering System shall be user friendly and permit queries by cost center, date, etc. and shall be approved by the Government. A cumulative archive of all transactions must be available for the length of time that the Contractor provides service. The Government shall provide the names of personnel authorized to place orders using this catalog. DPW Ordering POCs and Alternates will be electronically identified to the Contractor at the start of work, and thereafter, as changes are necessary. The Contractor will submit the order to DLA Troop Support via EDI using American National Standards Institute ANSIX12 855 Transaction Standard Purchase Order Acknowledgement. The Transaction will be loaded to the KO Portal (Contracting Officer’s Portal) for continued processing, validation and approval by the Contracting Officer. When requested, the Contractor shall provide to the DPW POC an electronic inquiry indicating the total items received for the current month, and the total dollar value. The DPW POC shall also have the capability to perform the inquiry.

9.3 Shop Support

9.3.1 Contractor personnel shall receive guidance for proper handling of material through formal training efforts and specific guidance issued by DPW.

9.3.2 Contractor personnel shall ensure that hazardous materials/waste within work area are handled and processed within operating guidelines such that storage drums, and other containers housing hazardous materials and waste are properly maintained and secured and shall check to ensure containers are sealed and report any deficiencies.

9.3.3 Contractor personnel shall maintain their work area in orderly manner by sweeping up debris (e.g., dril1, nuts, bolts, etc.) on floors and performing any other associated cleaning to promote good housekeeping.

9.3.4 Contractor personnel independently follow established procedures and other written guidance for performing material handling, storage, etc. Their work is subject to spot check during progress and upon completion for compliance with instructions, quality of work, etc.

9.3.5 The contractor shall procure, store, and vend materials for the maintenance, repair and operation of facilities, utilities, base infrastructure, material handling equipment and special purpose equipment.

9.3.6 The contractor shall review outdated stock with the DPW for possible disposal via DRMS. The contractor shall be responsible for the cost associated with unused and outdated contractor owned inventory.

9.3.7

9.4 Receipts

The Contractor shall maintain a signed receipt for each transaction. Receipt for orders placed through the online catalog shall be signed by the primary or alternate DPW Ordering POCs.

Receipts are for billing purposes and shall represent each line item delivered. Receipts shall be made available to the Government upon request. In such cases where material delivered was transitioned from Government stock, the Contractor shall maintain an excel spreadsheet. No purchase cost shall be associated with the item receipted from Government stock.

9.5 Material Order Fulfillment

9.5.1 Each order for supplies by DPW authorized customers will constitute a delivery order and will be processed in accordance with the contract and the procedures detailed below. Both the contractor and DPW will maintain appropriate documents to record the supply transactions.

9.5.2 Authorized Users

The contractor will use its own materials management system for all material orders.

DPW will provide a list of approved users and the level of authority they need to access the system. The contractor will provide a walk-up counter for end users where on-site DPW Industrial Store personnel are designated as "Releasers.” Releasers can create an order and release it for delivery order processing under the contract. DPW will provide to the contractor a list of authorized users. Only those personnel will be able to place a request for material order fulfillment.

9.5.3 Walk-Up Orders

Walk up orders will be picked (if applicable) by DPW customers assisted by the contractor, and double checked at check-out counter for accuracy.

9.5.4 Faxed Orders

For faxed-in orders, DPW customers will submit a bill of materials containing the part number, description, quantity, date of pickup (minimum 24 hour turnaround time), and Hazmat Authorized Personnel (for orders containing hazardous materials). The contractor will pull the material and have the order ready for pick up by DPW's customer.

9.5.5 Spot Buys

Spot buys will be necessary to supply items DPW requires that are not regularly kept in stock at the DPW Industrial Stores. The contract requires purchases to be made between competing sub-vendors on a best value basis. Although price is typically the most important determinant of best value, DPW may provide a written justification to make delivery time or other factors more important than price. In accordance with the terms of the contract, DLA TROOP SUPPORT may be required to review and approve spot buys prior to vendor purchase order placement. The contractor will support Kilauea Military Camp (KMC) and Pohakuloa Training Area (PTA) material requirements via its spot buy process.

The Contractor will provide direct shipment of material to KMC and PTA.

9.6 Monthly Labor Report

Storefront labor costs are billed monthly. The Contractor will submit the order to DLA Troop Support via EDI using American National Standards Institute ANSIX12 855 Transaction Standard Purchase Order Acknowledgement for the Total Labor Costs. The Transaction will be loaded to the KO Portal (Contracting Officer’s Portal) for continued processing, validation and approval by the Contracting Officer. The contractor shall also submit an itemized monthly payment request no later than the 5th of each month to the DLA Troop Support Contracting Officer with notification to the DPW POC. The Contractor shall provide the itemization in an MS Excel format showing each personnel, unburdened and burdened hourly rates and totals.

The fully burdened labor costs include all the direct, indirect, general and administrative costs, and profit associated with providing the required personnel (employee costs only).

9.7 Equipment and Facilities

The Contractor shall clean all equipment and facilities, as required, in order to maintain good housekeeping and prevent safety hazards

9.8 Work Stoppage

If work stoppage occurs, the Contractor shall promptly notify the Contracting Officer.

9.9 Demand Planning and Inventory Management

9.9.1 The contractor will be responsible for tracking DPW Industrial Store demand during the period of performance of this SOW and use demand planning/forecasting software or similar forecasting tool to identify appropriate stocking levels, reorder quantities and frequencies.

9.9.2 All incoming material supplied will be inspected by contractor personnel. Inspection will include, but not be limited to Identification, Count, Visual Damage, Nomenclature, and any accompanying documentation, including Certificates of Conformance and MSDS if applicable.

The level of inspection will vary from 100% to General Inspection Level 2 of ANSI/ASQCZ1 .4, contingent upon criticality of item. Inspection sample is recorded in accordance with the contractor’s internal Inspection Stamp Procedure. Calibration Test and Inspection would be in accordance with ISO-10012-1, ANSI/NCSL Z540-1, MIL-STD- 45662A or NIST-HDBK-44, for any counting scales utilized. Re-inspection and Retesting of Field-Returned items will follow these same processes and procedures. All receiving personnel will inspect incoming material for the following:

1. Correct Item Number Identification (Marking) - The item must be marked, tagged, or labeled in some fashion to show positive identification.

2. Count- Did the contractor receive the correct quantity ordered?

3. Damage - The item must be in a clean and in apparently usable condition.

4. Workmanship - The item must be free from any visually apparent manufacturing defects.

5. Configuration - The item being inspected must match its description including any measurements called out in the nomenclature.

6. Documentation - All incoming items must be accompanied by a packing list and the following if applicable: Certificate of Conformance, test reports, drawings, configurations or data description pages.

9.10 Reporting and Metrics

The contractor will provide training and access to its’ inventory management/ordering system for DPW customers as requested to obtain information on orders placed and order status, contract funding balances, payment status, and inventory levels. The contractor will provide training to managers on how to generate these reports as requested. On a monthly basis, the contractor will provide DPW a key metrics report via email. This report will list following:

• Number of contractor-owned DPW Industrial Store Line Items

• Number of DPW Industrial Store Transactions

• Issued Dollar Value of DPW Industrial Store Transactions Issued

• Number and percentage (%) of stock outs on stock items (requests made that were unfulfilled)

10.0 PLACE OF PERFORMANCE

10.1 Schofield Barracks & Fort Shafter locations to include, but not limited to:

• Schofield Barracks Building 2600 - Approximately 12,000 sq. ft. of warehouse and office space

• Fort Shafter Building 347 - Approximately 4,000 sq. ft. of warehouse area and office space

• Schofield Barracks Building 2604 - Approximately 3,000 sq. ft of warehouse area

10.2 Duties

The Contractor shall remain on-site during all regular operating hours, establishing and maintaining delivery routes with adequately trained personnel. The Site Manager shall be the point of contact for the designated DPW POC.

10.3 Security

10.3.1 All contractor representatives and any personnel employed by the contractor entering the Government installation shall abide by all Security Regulations of the installation that exist or will come into existence, and shall be subject to such inspections as may be deemed necessary. The contractor shall operate in strict conformance with all Department of the Army safety regulations/directives, Army safety regulations/directives, the Occupational Safety and Health Act (OSHA), and applicable provisions of Title 29 Code of Federal Regulations (CFR) Part 1910, Occupational Safety and Health Standards.

10.3.2 The contractor shall obtain and maintain all access badges and vehicle registrations required to operate on Hawaii Military Installations serviced by US Army DPW. The Government may require contractor employees to complete satisfactory police record checks.

When in its judgment, a contractor employee or worker represents a security or safety risk, the Government may deny such employee or worker access to the work site. The exclusion of an employee for any reason shall not relieve the contractor from performance of the services required under this SOW. The contractor shall not be entitled to any cost adjustment or claim for any amount as a result of the exclusion of any employee from the work site under this paragraph.

11.0 CONTRACTOR PERSONNEL

11.1 General

All persons employed by the Contractor and assigned to the work shall be employees of the Contractor at all times and not of the Government and shall be under the supervision and control of the Contractor. The Contractor and Contractor employees shall comply with all applicable Federal laws and regulations as well as DoD, Army, AMC, TACOM, and DPW regulations, Operating Instructions, Policy Statements, etc. They shall be subject to checks when deemed necessary to assure that no violations occur. No employee will be permitted on the installation when such a check reveals that his/her presence would be detrimental to the security of the installation or mission. The Government may direct the Contractor to remove any employee for security reasons or misconduct and bar the employee from the installation. If such a direction is made, the Contractor shall give full cooperation in this matter and respond immediately to the instructions of the DPW POC. Workmanship shall be as such to assure that all tasks accomplished shall meet standards for serviceability and shall comply with all regulatory guidelines for safety, health, environmental and labor practice compliances.

11.2 Management Plan

The Contractor shall electronically submit a Management Plan which must be approved by the DLA Troop Support Contracting Officer prior to Start of Work. If the Contractor expects to change any elements of the plan during the performance of this contract, the plan shall be resubmitted with each change, through the DPW POC to the Contracting Officer for approval. The plan shall include:

11.2.1 Management Structure

An organizational chart depicting local non-key positions, any corporate-type positions that will provide oversight to contract performance as well as personnel staffing (by location, job title, numbers of personnel). Do not include names of personnel. The chart shall clearly show placement of positions within the local organizational structure and related lines of authority and shall also include both Prime Contractor and any Subcontractor positions.

11.2.2 Staffing Plan

The Offeror shall develop a staffing plan that demonstrates the ability to successfully accomplish all requirements of the Statement of Work contained in this solicitation. The Contractor shall provide a comprehensive narrative (job description) describing all positions to be utilized in performance of contractual requirements. Narrative should address each major function. The Contractor shall describe how it will staff in each functional area. The narrative shall clearly identify all positions/functions to be performed by the prime contractor and those to be performed by each major subcontractor (if applicable). The Offeror shall describe how their staffing is fully qualified and capable of performing the requirements of the Statement of Work.

In addition, the Contractor shall provide for each major Subcontractor, its company name, address, point of contact and telephone number.

11.2.3 Contractor Absences During Regular DPW Operating Hours The Contractor shall describe how it will ensure adequate staffing to perform contract workload at all times, how it will accommodate (planned and unplanned) absences of personnel, and how it will ensure staffing for any required overtime necessary as a result of Contractor absences.

11.3 Non-Key Personnel

11.3.1 The proposed non-key personnel shall have work experience relevant to the requirements for each category. Resumés are required to be submitted for each non-key personnel position. As part of their Technical Proposal, the offeror shall demonstrate that all proposed non-key personnel meet the requirements specified for each non-key labor category.

11.3.2 Contractor personnel in non-key positions shall have experience in those areas for which they are staffed. Non-Key positions may include management, non-management, supervisory and/or leader personnel.

11.3.3 Storefront Manager (1 Resumé)

The storefront manager will coordinate and perform all necessary functions to establish and maintain adequate stock and supply levels, oversee the warehouses at Schofield Barracks and Fort Shafter, ensure successful support to the shops and manage the on-site staff. This individual will act as a liaison with the contractor procurement and customer support operation.

11.3.4 Material Handlers (3 Resumé)

Material handlers will operate material handling equipment. Activities will include all aspects of inventory management, staging material for pick up, quality assurance of products, emergency order processing, and customer service.

11.3.5 Storefront Clerks (2 Resumé)

The Storefront Clerks will handle the resale of merchandise, customer assistance with the location or selection of merchandise, and the use of the contractor’s system to conduct material transactions.

11.3.6 Data Entry Clerk (1 Resumé)

The data entry clerk shall be responsible for the following tasks under this contract: Research catalogs to determine nomenclature and/or description of nonstandard items, research purchase requests to input information into databases and spreadsheets, search multiple sources, such as supply catalogs, and records to obtain or correct stock nomenclature, search multiple sources, such as supply catalogs and records to find equivalent substitutes for stock items, prepare and process requisitions for supply items for acquiring supplies, answer inquiries regarding the status of requisitions, delivery of materials, inventory stock levels to ensure that supplies on-hand are adequate for meeting DPW's needs, review and edit requisitions/requests for completeness, accuracy, and TAA compliance, verify information, such as accuracy of stock numbers, nomenclature, serial numbers, cost, sources of supply to ensure data is correct, receive and inspect supply items received to verify quantities are correct. The data entry clerk will use personal computers, or automated equipment to process supply transactions.

11.4 Supervising of Contractor Personnel

Contractor personnel are employees of the Contractor and under the Contractor's administrative control and supervision. The Contractor, through Contractor personnel, shall perform the tasks prescribed herein. The Contractor or Contractor employees shall select, supervise, and exercise control and direction over Contractor employees under this contract.

The Contractor shall not supervise, direct, or control the activities of Army personnel, or the employees of other Contractors. The Contractor is accountable to the Government for the actions of his/her personnel in relation to this contract.

11.5 Appearance and Conduct

Contractor employees should dress appropriately for the job. Particular concern should be given to meeting all relevant safety standards associated with on-the-job dress.

11.6 Identification of Personnel

As contract performance requires routine access to a Federally- controlled facility, Clauses FAR 52.204-9 Personal Identity Verification of Contractor Personnel and Procurement Note H14 Contractor Personnel Security Requirements are applicable. The Contractor will also be required to provide additional forms and follow additional procedures for other forms of access and/or background/security checks.

11.7 Out-Processing of Contractor Employees

The Contractor shall prepare a checklist for the out-processing of Contractor employees. The checklist shall include clearance from the designated DPW POC for facility keys, publications, the installation Tool and Equipment Branches, Badge and Tag Office as a minimum. A copy of the completed checklist shall be provided to the designated DPW POC with notification to the DLA Troop Support Contracting Officer. The Contractor shall arrange payment for any lost items prior to out-processing.

11.8 The contractor will assure that the storefronts are properly staffed to accomplish the following tasks: maintain adequate stock at least minimum of 15 days supplies and establish high/low/safety supply levels, manage inventory, stage material for pick up, inspect received products, process emergency orders, and perform customer service.

12.0 GOVERNMENT FURNISHED PROPERTY

12.1 Government Furnished Property (GFP)

12.1.1 The Government shall provide the following property: facilities and utilities assigned in support of this agreement. However, due to the Government’s fluid workload and need for maximum utilization of space, the Contractor may be moved to an alternate location. Facilities will not necessarily include a private office. The Government will provide the facilities or areas, including installed equipment. The areas include approximately 12,000 sq. ft. of warehouse area and office space at Schofield Barracks Building 2600, approximately 4,000 sq.

ft. of warehouse area and office space at Fort Shafter Building 347, and approximately 3,000 sq.

ft of warehouse area at Schofield Barracks Building 2604. The areas, footage and locations cited are subject to change dependent on changes in mission and other space priorities. Any Government owned facilities, equipment and/or utilities provided in support of this Storefront location shall not be utilize by the contractor to store or consolidate material nor to perform services outside of the requirements of the Storefront Support agreement.

12.1.2 The Government will furnish electricity, water, and sewage as currently configured in the Government furnished facilities. Utilities shall only be utilized for performance of work under this SOW. The contractor shall not change or modify any utility system or component without prior written approval. Contractor personnel shall take all actions necessary to ensure proper conservation of utilities.

12.1.3 The contractor and Government personnel may at times jointly occupy facilities. The contractor shall not mark or affix any decals, emblems or signs portraying the contractor’s name or logo to Government property and shall not make any alterations to Government property without the concurrence of the Contracting Officer or designated Government representative.

12.1.4 The Government will provide the contractor one marked set of keys to facilities used in the performance of this SOW. No keys shall be reproduced without prior approval of the Contracting Officer or designated Government representative.

12.2 Government Furnished Material (GFM)

The Government shall provide the following material:

12.2.1 Publications and Form

The Government shall provide technical and supply publications, Government-issued forms, and records as required. Any Contractor-generated or Non- Government publications, forms, and records shall be the responsibility of the Contractor.

12.3 Damage to GFP, GFE, & GFM

12.3.1 In all instances where damage occurs, the Contractor shall provide an electronic report to the DPW POC within one hour of occurrence. The DLA Troop Support Contracting Officer will also be notified on the same day of any such occurrence.

12.3.2 Contractor shall immediately notify the DPW when anticipated and or known stoppage of GFP shall cause a potential and/or critical work stoppage.

12.3.3 Government will provide records of Government-owned property, vehicles, and equipment that is under warranty and used, managed, or supported under this contract. Records will identify the item, the nature and expiration date of the warranty, and the name and location of the firm to contact about entitlement under the warranty. The Government will maintain a record copy of warranties.

12.3.4 The contractor shall inform the Government of difficulties encountered in the enforcement of warranties and of instances in which the costs of enforcement would exceed the benefits derived. The contractor shall comply with standard execution and warranty claim action reporting programs as defined in FAR Part 46.7.

12.4 Serious accidents should be reported by dialing 911. All accidents that involve real or personal property damage, unabated hazards, etc., shall be immediately reported to the DPW Safety Office.

12.4.1 The Contractor shall immediately secure the accident area until released by the accident investigating authority. Such releases shall be accomplished through the Safety Office and the designated DPW POC. The DLA Troop Support Contracting Officer will also be notified on the same day of any such occurrences.

12.4.2 If the Government elects to conduct an investigation of the accident, the Contractor shall cooperate fully and assist the Government personnel until the investigation is complete.

12.5 Transition Plan

The Contractor shall develop and submit to the DPW POC with notification to the DLA Troop Support Contracting Officer, a Transition Plan for Government residual stock prior to the start of work. The plan shall include provisions to transition the Government's residual stock into the Contractor's service, as well as prevent double billing for any Government residual stock delivered by the Contractor.

12.6 Property Control Plan

The Contractor shall develop and submit to the DPW POC with notification to the DLA Troop Support Contracting Officer a Property Control Plan prior to the start of work. The plan must be approved prior to the Start of Work. In the plan, the Contractor shall establish and maintain a program for the use, maintenance, repair, protection, and preservation of Government property in accordance with sound industrial practice and Subpart 45.5 of the

FAR.

12.7 Key Control Plan

All facility keys and any copies will be issued by the DPW POC who will maintain key control.

Keys will be provided to Contractor personnel for the office location and paint storage warehouse. The Contractor shall not apply any locks to Government structures/facilities or equipment that would prevent the Government from having access under an emergency situation.

12.8 Obtaining Government Furnished Property

12.8.1 Consumables

The Contractor shall provide the necessary consumables to perform the service under this agreement. However, specific situations may be brought to the attention of the DPW POC. If warranted, the Contractor shall complete the appropriate forms and retrieve the consumables necessary to perform his assigned tasks.

12.8.2 Hand Receipts

The Contractor shall sign a "Hand Receipt," or other Government form or record presented all Government-furnished property or materials received.

12.9 Disposal of Excess Government Material

12.9.1 Government material generated as excess during the life cycle of this contract will be identified and turned in as directed by the DPW POC.

12.9.2 Condemned items and scrap materiel shall be turned in as directed by the DPW POC.

12.9.3 Recoverable repair parts or materials shall be turned in as directed by the DPW POC.

13.0 CONTRACTOR FURNISHED PROPERTY (CFP)

13.1 Contractor-furnished property shall meet Government safety standards and are subject to Government inspection/approval when purchased in support of this contract. As a minimum, the Contractor shall provide:

• For each employee, PPE common to his/her particular skill classification.

• Any containers used for contractor storage or transport.

• Any material handling equipment or motorized vehicles.

• Any peripheral computer equipment required to maintain contact with suppliers shall be brought to the attention of the DPW POC for evaluation (i.e., scanner, fax, etc.).

• Any external phone service, which can be arranged through one of the several carriers in the local community.

• Any mail or courier services.

13.2 Except as otherwise provided herein as Government-furnished, the contractor shall provide all supplies, labor, supervisory personnel, equipment, vehicles and transportation necessary to accomplish performance of this SOW.

13.3 The contractor shall provide communications equipment and services required by the contractor for performance, such as copiers, facsimile machines, telephones, commercial teletype, radio, radiophone, computers, etc.

13.4 Except for loss or damage duly determined to be the result of negligence or misconduct on the part of a Government employee(s), the Government will not be liable for any such loss of or damage to, the contractor’s property.

13.5 The contractor shall obtain prior Government approval in writing before connecting or disconnecting any Contractor-Furnished Equipment to Government-Furnished communications systems, lines, or equipment.

13.6 The contractor shall provide all employee personal safety equipment (i.e. safety shore, safety glasses, etc.) required in performance of this contract. The contractor shall provide all common office and DPW Industrial Store janitorial supplies utilized by their employees in performance of the requirements of this SOW.

14 TRAINING

14.1 Contractor-Furnished Training.

14.1.1 For Government Employees, Other Contractors, and Tenants of DPW the Contractor shall provide system/software specific training to Government POCs and Alternates as the need exists; however, the Government will try to schedule such training at a large enough facility to get the largest attendance practicable.

14.1.2 DLA-Contractor and SubContractor Employees

The Contractor shall be responsible for ensuring that all employees are thoroughly trained/qualified to perform the services prescribed within this Statement of Work to include safety-related training regarding Hazard Communication, Protective Clothing and Equipment, and Accident/Injury Reporting, gasses handled/used in the performance of their jobs. The Contractor shall be expected to maintain production rates during all periods of Contractor training and/or the introduction of untrained/new employees.

15.0 DATA REQUIREMENTS

15.1 The Contractor shall provide the DPW POC with complete records of work performed.

This is done to enable the DPW POC to maintain applicable forms and historical records pertaining to work performed on each operation contained within this Statement of Work.

15.2 Work documents shall be reviewed by the Government on a systemic basis for accuracy, completeness, compliance, and revisions necessary to prevent recurrence of deficiencies reported by the Depot activities. The Contractor shall retain all records and supporting data until completion of the contract.

16.0 REPORTING REQUIREMENTS

16.1 Unless otherwise specified herein, all electronic deliverables shall be provided in a Microsoft Office Professional-compatible software…