SPE8E3-21-R0001 Attachment M- VOLUME III- Storefront Support for the Northeast Zone 1 - Pentagon Storefront - Revised.pdf

Statement of Work Pentagon Storefront

MRO Northeast Zone 1

1.0 Background

1.1 DLA Troop Support’s Maintenance Repair and Operations (MRO) directorate provides continuous support to the Pentagon through a Tailored Logistics Services, Prime Vendor TLS PV program operating via a “storefront” operation located onsite at the Pentagon. This Statement of Work (SOW) defines for the contractor the effort to consolidate the procurement, storage, accountability, distribution, and disposal of MRO industrial goods in support of the Pentagon under the MRO Northeast Zone 1 contract.

2.0 Scope

2.1 The purpose of this Statement of Work is to consolidate supply, distribution, management and disposal activities for MRO industrial goods provided via the Pentagon storefront.

Contractor operations include the procedures necessary for procurement and distribution of MRO supplies to include: the staffing of an on-site warehouse, the provision of 'walk-up' service for Government customers, the distribution and delivery of products to satellite distribution points, and the proper management of MRO industrial products exceeding the shelf life limitations contained herein. The Contractor shall provide all labor, tools, transportation, personal protective equipment (PPE), phone, and mail service required for the performance of these services with the exceptions found in the below section entitled "Government Furnished Property.” This work specification establishes the Government's MRO industrial Supplies and Distribution support. Support shall consist of all necessary processes to facilitate the full range of MRO Supplies and Distribution at the Pentagon. The contractor will serve as the single source for material supplied by numerous vendors for the Pentagon.

3.0 GENERAL REQUIREMENTS

3.1 Location

Pentagon Areas:

Operation and Maintenance (O&M) Area, which is referred to as PMSP on Pentagon floor map

Alteration Work Group (AWG) Area - 6,425 sq. ft.

Additional bulk storage items (i.e. large quantities of sheetrock and plywood) may not reside in the space identified above due to space limitations. A small quantity of these types of items will be available in the storefront.

3.2 Point of Contact

The Contracting Officer for this SOW is the designated DLA Troop Support Contracting Officer for the MRO (Maintenance, Repair and Operations) TLS (Tailored Logistic Support) PV (Prime Vendor) Northeast Zone 1 Contract. The Pentagon will identify a designated Primary Government Point of Contact (POC) at the Pentagon for this SOW.

3.3 Parking

No special privileges will be afforded the contractor for parking. All parking shall be in designated parking places, and only those authorized in writing by the Washington Headquarters Services, Parking Office. All loading and unloading will take place at the Pentagon Remote

Delivery Facility (RDF). Vehicles and drivers entering the RDF must be cleared at least 24 hours in advance and a valid clearance must be in the Integrated Tracking System. Clearances are processed by the Storefront personnel and subject to review and approval by the Pentagon Force Protection Agency

3.4 Contractor Liability

The Contractor shall be responsible for any damage to Government property due to Contractor negligence or misconduct. The Contractor with the Pentagon POC will conduct a walk through to identify any damages to the facility or government owned property.

3.5 Overtime

Government overtime is not projected, but may be necessary based on mission needs. It will be the responsibility of the Contractor to have sufficient quantities of product in their satellite storage buildings prior to the end of the workweek to support any overtime hours that the Government chooses to work.

3.6 Schedule

1st Shift - 7:00 am to 3:30pm

1 - Storefront Manager 1 – Storefront Clerk 3 - Material Handlers 1 – Storefront Emergency Delivery Driver 1 – Inventory Assistant 1 – Procurement Analyst

2nd Shift – 3:30 pm to 11:00 pm

1 - Material Handler

3.7 Federal Holidays

Federal holidays may cause the Depot to be closed for one or more of the work days identified.

The contract performance period has taken this possibility into consideration.

3.8 Shutdown Periods

The Government may choose to shutdown for a week or portions of a week as stated below. During this shutdown, and unless otherwise stated, only those Government personnel essential for equipment/facility maintenance will be permitted work.

4th of July Holiday Christmas Holiday Safety Stand-Down Day* Employee Appreciation Day*

*Safety Stand-Down Day and Employee Appreciation Day generally occur on a Friday (8-hour day). Safety Stand-Down Day consists of either two half-days occurring at six-month intervals or one full workday per year. Employee Appreciation Day generally occurs on a Friday (half of an 8-hour day) and is usually held in the afternoon. The Contractor’s services may not be required during these periods. In such cases, the Contractor will be notified in writing by the Government. These interruptions will be at no cost to the Government.

3.9 Schedule Changes

When situations warrant, the Government may change their hours of operation to adjust for weather (extreme heat or cold) conditions, etc. For example, during summer production, shops may begin work at 6 a.m. and leave at 3:30p.m. to avoid the afternoon heat. The contractor shall be provided as much notice as possible when these situations occur and will be expected to support any schedule change provided by the designated Pentagon POC. When able, the Government will provide a minimum of 72 hours notification of any schedule changes. However due to base operations, notification may be less than 72 hours.

3.10 Environmental Spills/Incidents

Any individual employed by the Contractor that sees an environmental spill/incident must immediately Dial 911, notifying of the incident. After this is accomplished, the individual should contact the Contractor Site Manager. Upon notification, the manager will contact the Pentagon POC with notification of the incident. In those cases where the spill results from Contractor negligence or misconduct, a written report shall be electronically provided through the Pentagon POC with notification to the Troop Support Contracting Officer within one day after the event.

The Contractor will be charged actual costs incurred by the Pentagon for clean-up of spills due to Contractor operations.

3.11 Access to Classified Information

Performance of work under this contract does not require access to Classified Information.

3.12 Inventory Control

3.12.1 The Contractor shall maintain an access roster of all entries/exits of personnel (Government and non-Government) who enter buildings where the Contractor maintains inventory control. The roster shall be made available to the Government upon request.

3.12.2 The contractor will utilize its systems, policies and procedures to manage inventory at the Pentagon and will cycle count all products on a regular basis at all locations within the Pentagon to ensure 100% service levels. All contractor furnished inventories are to be counted and reconciled at year-end.

3.12.3 The PV will provide inventory management of all Pentagon storefront items identified and agreed upon by the Pentagon. This list will maintained by the TLS PV, the Pentagon, and the Contracting Officer. All related inventories are counted and reconciled at year-end.

4.0 SAFETY REQUIREMENTS

4.1 The Contractor shall comply with all applicable federal, state, local, and Department of the Army (DA) requirements, including National Fire Codes and DoD 4145.19-R-1, 49 CFR. The Contractor shall be responsible for the safety of the operation, to include worker training, and shall have a site-specific Safety Program Plan. The Contractor employees will be required to have the appropriate training and licenses to operate all vehicles and material handling equipment. Properly rated material handling equipment such as forklifts or tow motors will be utilized inside buildings. Vehicles will not be used for deliveries inside buildings or in congested areas.

4.2 Safety Program Plan.

4.2.1 The Contractor shall electronically provide the site-specific Safety Program Plan to the designated Pentagon POC with notification to the DLA Troop Support Contracting Officer and must be approved prior to Start of Work.

4.2.2 The plan shall include the Contractor's overall safety and health policies and procedures, and must include provisions on Hazard Communication (29 CFR 19 I 0.1200), HAZWOPER (29 CFR 1910.120), MSDS, employee training, safety meetings, who will keep the Occupational Safety and Health Act (OSHA) log, and other basic OSHA standards. It must also include site specific job hazard analyses for all functions performed by the Contractor, and specific provisions for protection from hazards normally incident to the tasks and operations to be performed, including a plan for maintaining a Drug Free Workplace, and maintaining a Hearing Conservation Program that complies with 29CFR 1910.95. The Safety Program Plan and all its policies, procedures provisions, programs, and plans shall be maintained current and changes shall be resubmitted for concurrence. The Contractor shall also comply with local safety and health rules and regulations.

4.3 Safety and Accident Prevention

4.3.1 Safety Practices and Guidelines

The Contractor shall conform to all federal, OSHA standards applicable to the work performed and safety practices and guidelines contained within this Statement of Work.

4.3.2 Personal Injury and Accident Reporting and Responsibility.

4.3.2.1 The Contractor Site Manager shall electronically report promptly (within one hour) to the designated Pentagon POC and Safety Office all available facts relating to each instance of an injury to the Contractor's personal injury at the Pentagon. Serious accidents should be reported by dialing 911. The DLA Troop Support Contracting Officer will also be notified on the same day of any such occurrences.

4.3.2.2 It may be necessary to secure the accident area until released by the investigating authority. Such releases shall be accomplished through the Pentagon Safety Office.

4.3.2.3 If the Government elects to conduct an investigation of the injury, the Contractor shall cooperate fully and assist the Government personnel until the investigation is complete.

4.3.3 Personal Protective Equipment (PPE).

4.3.3.1 The Contractor shall provide and ensure that all Contractor personnel possess and wear the necessary PPE, which could include respiratory protection. When respiratory protection is required, medical evidence of the physical ability of Contractor employees to wear this equipment shall also be required.

Requirements are further outlined in 29 OSHA 1910.134. Contractor shall also be responsible to perform industrial hygiene monitoring for noise and potential occupational exposures in accordance with 29 CFR 1910.

4.3.3.2 Proposed PPE shall be included in the Contractor's Safety Program Plan. A determination of the need for PPE shall be made by the Contractor based on the Contractor’s Job Hazard Analysis for each potentially hazardous operation. The actual analyses may need to be accomplished or revised as work methods change.

These analyses shall be contained in the Safety Program Plan.

4.3.4 Exposure to Hazardous Materials.

Contractor personnel could be exposed to any one or a variety of fuels, lubricants, greases, solvents or compounds during the performance of the functions described herein. It is the responsibility of the Contractor Site Manager to communicate with the necessary Pentagon POC, and review the shop instructions, process control pamphlets, etc., to ensure that Contractor personnel are not exposed to hazardous materials without the proper protection. The Contractor must adequately address all aspects of personal safety regarding exposure to hazardous materials in his Safety Program Plan. The Contractor shall also maintain copies of Material Safety Data Sheets (MSDS) for all products stored, handled, or used by his/her employees.

4.3.5 Work Delay

The Contractor shall be responsible for the enforcement of all safety requirements for any work performed under this contract. If the Contractor fails or refuses to promptly comply with safety requirements, the Safety Office will advise the Pentagon POC. The Pentagon POC together with the Safety Office, will coordinate with the Contracting Officer to issue an order to cease all or part of the Contractor work performed until satisfactory corrective action has been taken. No part of the time lost due to any such order shall be made the subject of a claim for extension of time or for excess costs or damages to the Contractor.

5.0 ENVIRONMENTAL REQUIREMENTS

5.1 Regulatory Guidance

The Contractor shall comply with all applicable federal, state, and local statutes and laws, including but not limited to Clean Air Act (CAA), Clean Water Act (CWA), Emergency Planning & Community Right-To-Know Act (EPCRA), Endangered Species Act, Federal Insecticide, Fungicide and Rodenticide Act (FIFRA), National Environmental Policy Act (NEPA), Oil Pollution Act of 1990 (OPA), Pollution Prevention Act (PPA), Resource Conservation and Recovery Act (RCRA), Safe Drinking Water Act (SDWA), Comprehensive Environmental Response, Compensation, and Liability Act (CERCLA or Superfund), Superfund Amendments and Reauthorization Act, and Toxic Substances Control Act (TSCA).

5.1.1 All contractor employees working in material handling areas will be trained in applicable local, state, and federal laws regarding workplace safety, OSHA 1200 Right to Know compliance, Hazardous Communication Training, and where applicable, Federal HAZWOPPER training. Recognizing that the Pentagon has specific environmental and safety issues, the contractor will comply with Pentagon-specific regulations and the guidance of the Property Management Branch.

5.1.2 Lead-Based Paint (LBP) and Asbestos Abatement.

The Contractor shall instruct all Contractor employees not to cut, weld, sand, grind, or otherwise disturb or handle any material encountered within its areas of performance that is known to or suspected of containing or being contaminated with lead-based LBP and/or asbestos. Should such materials be encountered, the Contractor shall electronically contact the Pentagon POC immediately for inspection and further action from Pentagon Safety, Environmental, and ID Offices. The Contractor shall be instructed by the Government on the proper procedures for handling LBP and asbestos should the situation arise.

6.0 DISPOSAL OF HAZARDOUS MATERIAL

The contractor shall follow the Pentagon’s established warehouse procedures regarding hazardous material. The Pentagon is responsible for all hazardous material disposals of the goods issued to the Pentagon. If the Pentagon requires hazardous material labels to be affixed to any contractor storefront items (i.e. items stored at the Pentagon), the Pentagon will supply the labels for the contractor to affix to the product.

7.0 FIRE SAFETY

7.1 General

The Contractor shall become familiar with, and comply with, all local safety and fire prevention regulations. The Contractor shall comply with Facilities Engineering Fire Protection and Prevention Regulations.

7.2 In areas where Contractor personnel are the only personnel within a structure, the Contractor shall prepare a Fire Evacuation Plan and submit it through the designated Pentagon POC to the Installation Fire Chief. The Contractor shall notify the DLA Troop Support Contracting Officer when they submit the plan.

7.3 The Government shall provide training to all Contractor employees consistent with fire regulations as established at the Pentagon. In addition, the Contractor shall electronically provide a Fire Evacuation Plan to the Pentagon POC with notification to the Contracting Officer. This document must have concurrence prior to Start of Work. When personnel, evacuation routes, or operations change within the area, the Contractor shall submit an amended plan for approval through the Pentagon POC in the same manner.

8.0 QUALITY REQUIREMENTS

8.1 All incoming material supplied will be inspected by contractor personnel. Inspection will include, but not be limited to Identification, Count, Visual Damage, Nomenclature, and any accompanying documentation, including Certificates of Conformance and GHS/SDS if applicable. The level of inspection will vary from 100% to General Inspection Level 2 of ANSI/ASQCZ1.4, contingent upon criticality of item. Inspection sample is recorded IAW Pentagon Inspection Stamp Procedure. Calibration Test and Inspection would be IAW ISO- 10012-1, ANSI/NCSL Z540-1, MIL-STD-45662A or NIST-HDBK-44, for any counting scales utilized. Re-inspection and Retesting of Field- Returned items will follow these same processes and procedures. All Receiving Personnel will inspect incoming material for the following:

Correct Part Number Identification (Marking) – Ensure that the part is marked, tagged, or labeled in some fashion to show positive identification.

Count – Ensure that the correct amount was received.

Damage – Ensure that the part is clean and in usable condition.

Workmanship – Ensure that the part must is free from any manufacturing defects.

Configuration - Ensure that the item matches its description including any measurements called out in the nomenclature.

Documentation – Ensure that the incoming material is accompanied by the following:

o Packing list o Certificate of Conformance o Test reports o Drawings, configurations or data description pages

8.2 Receipt

Following inspection, the contractor shall enter receipt data into their systems and identify relevant information contractor inspectors require for processing, including approved Manufacturer Part Numbers, quantities, nomenclature, specific program designators, unit of issue data, supplier contact information, and special material handling requirements designated as Quality Clauses. The contractor shall provide data via a file transfer (excel spreadsheet) to the Pentagon for uploading into the Maximo system.

8.3 Discrepancy Management

Product that does not meet inspection criteria for marking, count, damage, and documentation is segregated, tagged, and rejected. A Discrepancy Report shall be completed for immediate resolution by the contractor’s storefront manager or storefront clerk. All inspection personnel will forward their discrepancy reports to the contractor’s Quality Assurance Manager.

8.4 Inspection of Services

The Government shall perform inspection of the Contractor's services (FAR 52.246-4).

8.5 Audits

The contractor will provide written Operating Procedures for all programs and services they supply. These task checklists will provide training and an operating guide for material handling personnel, as well as being a base line audit document. Each operating procedure will cover the actual process of a specific task. The contractor will send a Quality Assurance Manager to the Pentagon storefront at least once a year who will audit operations for contract, and quality performance.

8.6 Process Improvement Plan

The contractor will meet as required with personnel at the Pentagon storefront to present and review ideas for process improvement.

8.7 Acceptance Criteria

8.7.1 The following two components will be in place for the Pentagon storefront:

8.7.1.1 Product Acceptance

MRO products will be ordered by authorized Pentagon storefront personnel. They will issue a requisition under the Prime Vendor MRO Northeast, Zone 1 contract. The contractor will process each order and fulfill it according to the requirements (technical specifications, delivery point, required delivery date, etc). The contractor will obtain a signature of acceptance on our bill of lading/packing slip which will constitute acceptance by the Government. The contractor will subsequently issue an invoice in accordance with Prime Vendor MRO contract guidelines.

8.7.1.2 Labor

The contractor will provide on-site labor at the Pentagon storefront for, warehousing services, inventory management and distribution of goods to authorized Pentagon storefront end users. This support labor is being provided at firm fixed monthly labor rates that have been negotiated into this contract. Acceptance of products by the Pentagon storefront constitutes acceptance of contractor labor performance. Receipt of the contractor’s monthly invoice by the Government will constitute Government acceptance of the services provided during the month covered by the invoice.

8.8 Corrective Action

The Contractor shall establish, document, and maintain corrective action procedures.

9.0 PERFORMANCE REQUIREMENTS

9.1 Material for the Pentagon Storefront will be procured by the contractor. The contractor shall manage the stocked inventory and distribute to the customer in accordance with the terms of this Statement of Work. Material to be stocked will be determined by the Pentagon POC and a list of material will be provided to the contractor. Material purchased by contractor and held in stock inventory is considered contractor owned material. The Government shall not be liable for any costs associated with contractor owned material/inventory held in stock, including defective, expired, and/or otherwise excess stock, unless and until that inventory is receipted by the Government. Storefront material costs shall only be for (storefront) items purchased by the Contractor and receipted to the Government through walk-up, automatic delivery, or shop delivery. Acceptance of material will occur once material is distributed in accordance with the terms of this Statement of Work. There will be no storefront material costs associated with Government owned stock material which has been provided to the Contractor for management and delivery.

9.2 The contractor will place identification labels on the product or inventory location depending on the size of the product.

9.3 Contractor will identify material on hand and label with appropriate fields of information

9.4 Contractor shall centrally store “insurance” items (items kept on hand in case of emergency, not readily available in the marketplace)

9.5 Contractor shall review outdated stock with the Pentagon for possible disposal via DRMS.

The contractor shall be responsible for the cost associated with unused and outdated contractor owned inventory.

9.6 Contractor shall provide purchasing and materials management services including the processing of emergency requirements.

9.7 Contractor shall maintain operating stock levels and min/max ordering points based on demand history and meetings with production supervisors and demand data furnished by the Pentagon

9.8 Contractor shall maintain an online ordering catalog.

9.9 Contractor shall operate a “Point Of Sale / Walk Up” retail environment where tradesmen and artisans assist in selecting materials related to work orders that are processed by Storefront personnel for sale.

9.10 Contractor shall staff a central warehouse with Customer Service and Material Management personnel as detailed below during agreed upon business hours.

9.11 Contractor shall provide data via a file transfer of all orders to the Pentagon for uploading into the Maximo system. This is provided to the Pentagon daily via an excel spreadsheet that the Pentagon can upload into Maximo.

9.12 Contractor shall meet with shop heads on an agreed upon schedule to review production requirements to ensure all shifts have the proper amount of inventory on hand and all surges are planned for.

9.13 Contractor shall accommodate two (2) emergency deliveries per week for Alteration Working Group (AWG) utilizing a Pentagon-provided vehicle.

9.14 Contractor shall perform one delivery to Heating and Refrigeration Plant (H&RP) per week utilizing a Pentagon-provided vehicle.

9.15 Stock Replenishment

Contractor shall replenish stock as needed. Weekly meetings will take place as needed between the contractor and shop heads to assist in planning for peak production periods. The contractor shall use existing purchasing policies and procedures to ensure adequate stock levels and compliance with material specifications.

9.16 Demand Forecasting

Contractor shall utilize their demand planning/forecasting software or similar forecasting tool to identify stocking levels, order quantities, and order intervals. The contractor shall track demand of all items.

9.17 The Contractor shall maintain historical purchase data in order to improve service levels through stock adjustments and long term pricing by using demand history in vendor negotiations.

9.18 The contractor shall provide to customers reports including order and delivery status, financial information, inventory levels, etc. upon request.

9.19 The contractor shall use an electronic catalog format to provide a listing of demand-supported materials carried in the warehouse. The contractor shall have a system to provide an audit trail for material issues from the warehouse along with the associated cost.

10.0 PLACE OF PERFORMANCE

10.1 The contractor shall occupy the following spaces within the Pentagon:

‐ Operation and Maintenance (O&M) Area (4,846 sq. ft.)

‐ Alteration Work Group (AWG) Area (6,425 sq. ft) ‐ Office space adjacent to AWG

10.2 The Pentagon will provide all necessary office space and warehouse areas, including a secure area for the items, and all related utilities and services needed to operate the store.

10.3 Some bulk storage items (i.e. large quantities of sheetrock and plywood) may not reside in the space identified above due to space limitations. A small quantity of these types of items will be available in the storefront.

10.4 Work in Process Area

The contractor will maintain the following segregated areas within the Pentagon storefront for organizational purposes:

Supplier Rejected Hold Area Placement of product rejected by Inspectors

Customer Hold Area Placement of product returned by customers.

Customer Pick-Up Area Placement of product awaiting pick-up by Pentagon storefront personnel

11.0 CONTRACTOR PERSONNEL

11.1 General

All persons employed by the Contractor and assigned to the work shall be employees of the Contractor at all times and not of the Government and shall be under the supervision and control of the Contractor. The Contractor and Contractor employees shall comply with all applicable Federal laws and regulations as well as DoD, Army, AMC, TACOM, and Pentagon regulations, Operating Instructions, Policy Statements, etc. They shall be subject to checks when deemed necessary to assure that no violations occur. No employee will be permitted on the installation when such a check reveals that his/her presence would be detrimental to the security of the installation or mission. The Government may direct the Contractor to remove any employee for security reasons or misconduct and bar the employee from the installation. If such a direction is made, the Contractor shall give full cooperation in this matter and respond immediately to the instructions of the Pentagon POC. Workmanship shall be as such to assure that all tasks accomplished shall meet standards for serviceability and shall comply with all regulatory guidelines for safety, health, environmental and labor practice compliances.

11.2 Management Plan

The Contractor shall electronically submit a Management Plan which must be approved by the DLA Troop Support Contracting Officer prior to Start of Work. If the Contractor expects to change any elements of the plan during the performance of this contract, the plan shall be resubmitted with each change, through the Pentagon POC to the Contracting Officer for approval. The plan shall include:

11.2.1 Management Structure

An organizational chart depicting local non-key positions, any corporate-type positions that will provide oversight to contract performance as well as personnel staffing (by location, job title, numbers of personnel). Do not include names of personnel. The chart shall clearly show placement of positions within the local organizational structure and related lines of authority and shall also include both Prime Contractor and any Subcontractor positions.

11.2.2 Staffing Plan

The Offeror shall develop a staffing plan that demonstrates the ability to successfully accomplish all requirements of the Statement of Work contained in this solicitation. The Contractor shall provide a comprehensive narrative (job description) describing all positions to be utilized in performance of contractual requirements. Narrative should address each major function. The Contractor shall describe how it will staff in each functional area. The narrative shall clearly identify all positions/functions to be performed by the prime contractor and those to be performed by each major subcontractor (if applicable). The Offeror shall describe how their staffing is fully qualified and capable of performing the requirements of the Statement of Work.

In addition, the Contractor shall provide for each major Subcontractor, its company name, address, point of contact and telephone number.

11.2.3 Contractor Absences During Regular Pentagon Operating Hours The Contractor shall describe how it will ensure adequate staffing to perform contract workload at all times, how it will accommodate (planned and unplanned) absences of personnel, and how it will ensure staffing for any required overtime necessary as a result of Contractor absences.

11.3 Non-Key Personnel

11.3.1 The proposed non-key personnel shall meet the prescribed minimum educational and work experience requirements for each category. Contractors shall provide resumés for each personnel position. As part of their Technical Proposal, the offeror shall provide an affirmative statement within the Personnel factor that all proposed non-key personnel meet the minimum education and experience requirements specified for each non-key labor category.

11.3.2 Contractor personnel in key positions shall have experience in those areas for which they are staffed. Non-Key positions include any management, non-management, supervisory and/or leader personnel.

11.3.3 Storefront Manager (1 Resumé)

This full-time on-site person will coordinate and perform all necessary functions to establish and maintain adequate stock and supply levels, oversee the warehouse, ensure successful and timely deliveries to the shops and manage the on-site staff. This individual will act as a liaison with the contractor’s procurement and customer support operation.

Minimum Education: Associate degree in a related field from an accredited college or university.

Minimum Experience: Ten (10) years of experience performing relevant management duties including overseeing material deliveries, managing material stock levels, managing staff members, and providing customer relations support.

11.3.4 Material Handlers (4 Resumés)

These full-time on-site individuals will transport or store merchandise. Duties include the following: manually loading and unloading freight cars, trucks, and other transporting devices;

unpacking shelving, or placing items in proper storage locations; and transporting goods by hand, truck, cart, or wheelbarrow. Other activities will include all aspects of inventory management, staging material for pick up and deliveries, quality assurance of products, emergency order processing and customer service.

Minimum Education: High School Diploma or GED Minimum Experience Five (5) years of experience in logistics/material handling

11.3.5 Storefront Clerk (1 Resumé)

This full-time on-site individual’s primary function is the resale of merchandise in a retail environment. Will keep inventory forms of merchandise stocked or merchandise returned to storage; will offer customer assistance with the location and selection of merchandise and use the contractor’s information technology system to conduct a material transaction. Other duties include: cleaning merchandise on or in display fixtures, maintaining the sales area by straightening merchandise to give a neat, full, and saleable appearance, removing damaged or outdated merchandise, and displaying merchandise in such a manner as to maintain freshness and sales dates.

Minimum Education: High School Diploma or GED Minimum Experience Three (3) years of experience in logistics or similar field

11.3.6 Storefront Emergency Delivery Driver (1 Resumé)

This full-time on-site individual is responsible for driving the Pentagon-owned van to pick up emergency merchandise or packages from local suppliers and deliver to the Pentagon shop store.

Upon pick up at the vendor location, the driver ensures material matches order detail, inspects the material for damage, loads and secures material into van, obtains receipt from vendor and maintains log of pickups/deliveries. Driver is responsible for reading and interpreting maps and/or GPS directions both to and from vendor locations, monitoring traffic conditions to avoid delays, and following all local and municipal traffic and safety laws. Upon return to the Pentagon, the Driver is responsible for unloading material.

11.3.7 Inventory Assistant (1 Resumé)

Individual is required to manage supply sources for items stocked in the shop stores; monitor product usage and report results to the Storefront Manager in order to adjust the inventory plan based on activity; monitor and manage any product returns due to discrepancies; coordinate with Storefront Manager on products to replenish (timing and quantity) to prevent stock outages;

coordinate with Storefront Manager on cycle counts including resolving any discrepancies;

generate data for Monthly Performance Metric Reports and Pre-Expended Bin Forms/Reports.

Minimum Education: High School Diploma or GED

Minimum Experience Seven (7) years of experience in logistics or similar field

11.3.8 Procurement Analyst (1 Resumé)

One full time on-site person responsible for providing support to acquire goods and services, or works from an external source via the competitive bidding process. Individual will be responsible for the processing and monitoring of RFQs and POs associated with the Pentagon’s Spot-buy program. Personnel will serve as a liaison within the Property Management Branch at the storefront location.

Minimum Education: Associate degree in a related field from an accredited college or university.

Minimum Experience: Five (5) years of procurement experience

11.4 Supervising of Contractor Personnel

Contractor personnel are employees of the Contractor and under the Contractor's administrative control and supervision. The Contractor, through Contractor personnel, shall perform the tasks prescribed herein. The Contractor or Contractor employees shall select, supervise, and exercise control and direction over Contractor employees under this contract. The Contractor shall not supervise, direct, or control the activities of Pentagon personnel, or the employees of other Contractors. The Contractor is accountable to the Government for the actions of his/her personnel in relation to this contract.

11.5 Appearance and Conduct

Contractor employees should dress appropriately for the job. Particular concern should be given to meeting all relevant safety standards associated with on-the-job dress.

11.6 Identification of Personnel

As contract performance requires routine access to a Federally- controlled facility, Clauses FAR 52.204-9 Personal Identity Verification of Contractor Personnel and DLAD procurement note H14. Contractor Personnel Security Requirements are applicable. The Contractor will also be required to provide additional forms and follow additional procedures for other forms of access and/or background/security checks based on local site/installation requirements.

1. Common Access (CAC) Procedures:

Performance under this contract may require the contractor to obtain a Common Access Card (CAC). If CACs are issued under this contract, the contractor shall obtain, control, and turn-in Government- issued CACs, as well as establish procedures to control and account for contractor CACs at all times.

11.7 Out-Processing of Contractor Employees

The Contractor shall prepare a checklist for the out-processing of Contractor employees. The checklist shall include clearance from the designated Property Management Branch (PMB) POC.

All facility keys, and badges shall be turned into PMB’s designated representative. At a minimum, a copy of the completed checklist shall be provided to the designated Pentagon POC with notification to the DLA Troop Support Contracting Officer. The Contractor shall arrange payment for any lost items prior to out-processing.

12.0 GOVERNMENT FURNISHED PROPERTY

12.1 Government Furnished Property (GFP)

The Government shall provide the following property: facilities and utilities assigned in support of this agreement. However, due to the Government’s fluid workload and need for maximum utilization of space, the Contractor may be moved to an alternate location. Facilities will not necessarily include a private office. Any Government owned facilities, equipment and/or utilities provided in support of this Storefront shall not be utilize by the contractor to store or consolidate material nor to perform services outside of the requirements of the Storefront Support agreement.

12.2 Government Furnished Equipment (GFE)

The Government shall provide the following equipment:

12.2.1 Material handling equipment including a 3,500 lb capacity reach forklift

12.2.2 Shared use of a 5,000 lb capacity forklift

12.2.3 Shelving, racking, pallet and cantilever racks

12.2.4 Computers and Software

A personal computer for each contractor employee with Intranet access. A printer, bar code reader, bar code label printer, supplies, software, and any other software necessary for connectivity and functionality between the contractor and the Pentagon storefront in the performance of this contract.

12.2.5 Publications and Forms

The Government shall provide technical and supply publications, Government-issued forms, and records as required. Any Contractor-generated or Non- Government publications, forms, and records shall be the responsibility of the Contractor. Technical and supply publications, Government-issued forms, and records as required.

12.2.6 Access to a delivery vehicle

12.3 Government Furnished Material (GFM)

The Government shall provide the following material:

12.3.1 Expendable Supplies

Expendable and bulk consumables in sufficient quantity to support workload/housekeeping requirements. The Contractor shall supply all other administrative and technical supplies and materials. Questions concerning provision of additional materials should be brought to the attention of the Pentagon POC.

12.3.2 Residual Stock

The Government shall provide any residual stock of consumable product. This stock is on hand.

The Government shall make every effort to only provide material meeting the shelf life constraints within this SOW. Any material not consistent with such requirements should be identified by the Contractor.

12.4 Damage to GFP, GFE, & GFM

In all instances where damage occurs, the Contractor shall provide an electronic report to the

Pentagon POC within one hour of occurrence. The DLA Troop Support Contracting Officer will also be notified on the same day of any such occurrence.

12.4.1 Serious accidents should be reported by dialing 911. All accidents that involve real or personal property damage, unabated hazards, etc., shall be immediately reported to the Pentagon Safety Office.

12.4.2 The Contractor shall immediately secure the accident area until released by the accident investigating authority. Such releases shall be accomplished through the Safety Office and the designated Pentagon POC. The DLA Troop Support Contracting Officer will also be notified on the same day of any such occurrences.

12.4.3 If the Government elects to conduct an investigation of the accident, the Contractor shall cooperate fully and assist the Government personnel until the investigation is complete.

12.5 Transition Plan

The Contractor shall develop and submit to the Pentagon POC with notification to the DLA Troop Support Contracting Officer, a Transition Plan for Government residual stock prior to the start of work. The plan shall include provisions to transition the Government's residual stock into the Contractor's service, as well as prevent double billing for any Government residual stock delivered by the Contractor.

13.0 CONTRACTOR FURNISHED PROPERTY (CFP)

13.1 Contractor-furnished property shall meet Government safety standards and are subject to Government inspection/approval when purchased in support of this contract. At a minimum, the Contractor shall provide:

13.2 For each employee, PPE common to his/her particular skill classification required to perform the tasks outlined in this Statement of Work.

13.3 Any containers used for contractor storage or transport required for the performance of this Statement of Work.

13.4 Any material handling equipment or motorized vehicles required in the performance of this contract.

13.5 Service Orders and Work Orders

The Contractor shall notify the PMB Branch POC when a service or work order is required. The Branch representative will submit the request to the Building Operations Command Center and provide the work order number to the contractor. The work ordered will be tracked until completion. For IT issues the contractor will phone or electronically notify the Joint Service Provider at the Pentagon of all issues and keep the PMB’s representative informed of the issue until resolved. If an issue arises due to the contractor negligence or mishap the Branch representative will notify the DLA Troop Support Contracting Officer within 24 hours of occurrence or immediately if it involves a mission impact.

14.0 TRAINING

14.1 Government-Furnished Training

Safety training will be provided by the Government for the use of self-propelled vehicles used at the Pentagon.

14.2 Contractor Training

The contractor shall provide the necessary training to Pentagon personnel to utilize contractor’s systems for order processing and reporting.

15.0 DATA REQUIREMENTS

15.1 The Contractor shall provide the Pentagon POC with complete records of work performed, as required in Paragraph entitled, "Reporting Requirements", below. This is done to enable the Pentagon POC to maintain applicable forms and historical records pertaining to work performed on each operation contained within this Statement of Work.

15.2 Work documents shall be reviewed by the Government on a systemic basis for accuracy, completeness, compliance, and revisions necessary to prevent recurrence of deficiencies reported by the Depot activities. The Contractor shall retain all records and supporting data until completion of the contract.

16.0 REPORTING REQUIREMENTS

16.1 Unless otherwise specified herein, all electronic deliverables shall be provided in a Microsoft Office Professional-compatible software (i.e., MS Word, MS Excel, MS Access, etc.).

This list is a consolidation of deliverables cited elsewhere in this document. However, deliverable items appearing elsewhere in this document that are not identified in this listing also remain binding. Any conflict should be brought to the attention of the Contracting Officer through the Pentagon POC.

16.2 The forms and information required by Procurement Note H14 are required to be forwarded to the Pentagon POC and Contracting Officer prior to the Start of Work. If CACs are issued under this contract, the contractor shall complete and comply Pentagon CAC procedures. Prior to the Start of Work, the Contractor shall provide to the Pentagon POC and Contracting Officer in an MS Excel Workbook format, a list (Employee Roster) of all employees who shall perform work under this agreement, to include Prime and Subcontractors and higher level employees who frequent or work on the installation. The list shall include the full name, badge serial number, and work assignment, and building of each employee and maintain the list current, submitting changes to the Pentagon POC. Once the government POC is provided with required information above they will process the necessary forms for the contractor to gain access to the Pentagon.

16.3 The Contractor shall maintain an access roster of all entries/exits of personnel (Government and non-Government) who enter areas where the Contractor maintains inventory control.

16.4 The Contractor shall electronically provide the site-specific Safety Program Plan to the Pentagon POC with notification to the Contracting Officer and must be approved prior to Start of Work.

16.5 The Contractor shall submit an MSDS for any hazardous material they bring onto the installation, which is not provided to them by the Government in the performance of this Statement of Work. This sheet shall be provided to the Pentagon POC no later than 7 working days prior to bringing the material on the Depot and shall be approved by the Pentagon Environmental, Safety, and IH Offices prior to bringing the material on the installation.

16.6 The Contractor shall maintain a signed receipt for each delivery or transaction. Receipts shall be made available to the Government upon request. In such cases where material delivered was transitioned from Government stock, the Contractor shall maintain an excel spreadsheet. No purchase cost shall be associated with the item receipted for Government owned stock.

16.7 Storefront labor costs are billed monthly. The Contractor will submit the order to DLA Troop Support via EDI using American National Standards Institute ANSIX12 855 Transaction Standard Purchase Order Acknowledgement for the Total Labor Costs. The contractor shall also submit an itemized monthly payment request no later than the 5th of each month to the DLA Troop Support Contracting Officer with notification to the Pentagon POC. The Contractor shall provide the itemization in an MS Excel format showing each personnel, unburdened and burdened hourly rates and totals.

16.8 In the event that the Contractor's stock is depleted as a result of Contractor-related problems (such as a missed delivery by a carrier) the Contractor shall provide additional products where needed within 24 hours of depletion, and electronically notify the Pentagon POC of such situations within 8 hours after learning of the depletion.

16.9 In all instances where damage occurs to GFP, GFE & GFM, the Contractor shall provide an electronic report to the Pentagon POC within one hour of occurrence. The Contracting Officer shall be notified on the same day of any such occurrence.

16. 10 The Contractor shall develop and submit to the Pentagon POC a Transition Plan for Government residual stock prior to the Start of Work.

17.0 SMALL BUSINESS COMMITMENT

17.1 The Contractor shall meet the minimum socio-economic objectives established in the underlying MRO Northeast Zone 1 contract which are calculated/reported inclusive of all performance in the Zone.