SPE8E3-21-R0001 Attachment P- VOLUME III- Storefront Support SOW for the South Central Zone 2- Fort Polk Storefront - Revised.pdf

STATEMENT OF WORK (SOW)

Fort Polk

MRO South Central Region Zone 2

1.0 BACKGROUND

The DLA Troop Support Maintenance, Repair and Operations (MRO) directorate supports Fort Polk through a Tailored Logistics Services, Prime Vendor TLS PV program operating onsite at Fort Polk via a “storefront” operation. This Statement of Work (SOW) defines for the contractor the effort to consolidate the procurement, storage, accountability, distribution, and disposal of MRO industrial goods in support of Fort Polk.

2.0 SCOPE

The contractor shall provide all personnel, equipment, personal protective equipment, tools, materials, supervision, quality control and other items and non-personal, incidental services necessary to provide material management and distribution support outlined in this SOW, except as specified in Paragraph 12.0 as Government Furnished Property. The contractor will operate onsite at Fort Polk, Louisiana. The contractor shall manage and distribute material items to authorized Fort Polk personnel at the site-located shop store and manage the onsite storage and inventory of contractor-supplied and government-supplied inventory of MRO goods. Contractor operations include the procedures necessary for management and distribution of MRO related supplies and to include: the staffing of an on-site storefront area, physical distribution of MRO related products to onsite locations, and the proper management and storage of MRO items.

3.0 GENERAL REQUIREMENTS

3.1 Location

Contractor shall provide support onsite at Fort Polk. Location(s) of support include:

Storefront Area 2700 Louisiana Avenue, Building 4541, Fort Polk, Louisiana, 71459.

3.2 Point of Contact

The Contracting Officer for this SOW is the designated DLA Troop Support Contracting Officer for the MRO (Maintenance, Repair and Operations) TLS (Tailored Logistic Support) PV (Prime Vendor) South Central Zone 2 Contract. Fort Polk will identify a designated Primary and Secondary Government Points of Contact (POC) at Fort Polk for this SOW. This SOW inclusive of the Contractor’s Management Plan and Exit Strategy will be incorporated into the MRO TLS PV South Central Zone 2 Contract.

3.3 Contractor Liability

The Contractor shall be responsible for any damage to Government property due to Contractor negligence or misconduct. The Contractor with the Fort Polk POC will conduct a walk through to identify any damages to the facility or government owned property.

3.4 Overtime

Government overtime is not projected, but may be necessary based on mission needs. It will be the responsibility of the Contractor to have sufficient quantities of product in their satellite storage buildings prior to the end of the workweek to support any overtime hours that the

Government chooses to work.

3.5 Schedule

The contractor shall provide services between the hours of 0730 and 1600, Monday through Friday, except on recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this SOW when the Government facility/installation is open. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential.

3.5.1 Federal Holidays

The following are recognized US holidays. The contractor shall not perform services on these days:

New Year’s Day Martin Luther King, Jr.’s Birthday President’s Day Memorial Day Independence Day Labor Day Columbus Day Veteran’s Day Thanksgiving Day Christmas Day

If observed holiday falls on a Tuesday or Thursday, the Depot may schedule a closure on the corresponding Monday or Friday.

3.5.2 Shutdown Periods

The Government may choose to shut down or be forced to shut down due to budgetary or other reasons as determined by the U.S. Government. During this shutdown, and unless otherwise stated, only those Government personnel essential for equipment/facility maintenance will be permitted to work.

3.5.3 Schedule Changes

When situations warrant, the Government may change their hours of operation to adjust for weather (extreme heat or cold) conditions, workload, etc. The contractor shall be provided as much notice as possible when these situations occur and will be expected to support any schedule change provided by the designated Fort Polk POC. When able, the Government will provide a minimum of 72 hours’ notification of any schedule changes. However due to base operations, notification may be less than 72 hours.

3.6 Shift Operations

The Government may request a full or partial second shift operation from the Contractor due to accelerated production or facility restrictions, upgrades, or repairs. Any such request shall be negotiated and may result in a contract modification. Upon agreement and notification by the

DLA Troop Support Contracting Officer via the Fort Polk POC, the Contractor shall commence and/or cease night shift operations.

3.7 Inventory Control

3.7.1 The Contractor shall maintain an access roster of all entries/exits of personnel (Government and non-Government) who enter buildings where the Contractor maintains inventory control. The roster shall be made available to the Government upon request.

3.7.2 The contractor will utilize its systems, policies and procedures to manage inventory at Fort Polk and will cycle count all products on a regular basis at all locations to ensure 100% service levels. All inventories are to be counted and reconciled at year-end.

3.7.3 The contractor shall provide inventory management of all Fort Polk storefront items identified and agreed upon by Fort Polk. This list will be maintained by the TLS PV, the Fort Polk POC, and the Contracting Officer. All related inventories are counted and reconciled at year-end.

3.8 Insurance

3.8.1 The contractor shall procure and maintain Worker's Compensation Insurance in full compliance with applicable State and Federal law covering contractor’s officers, employees, and agents, and shall obtain and maintain Employer Liability Insurance.

3.8.2 The contractor shall obtain and maintain Comprehensive General Liability and Automobile Public Liability Insurance covering owned, non-owned, and hired automobiles, trucks, and other equipment used in the operation of the Fort Polk Industrial Storefronts.

3.8.3 The contractor shall obtain and maintain Property Insurance covering damage and/or loss of contractor property located in Government furnished facilities.

4.0 SAFETY REQUIREMENTS

4.1 General

The contractor employees working in material handling areas are required to be trained in applicable local, state, and federal laws regarding workplace safety, OSHA 1200 Right to Know compliance, Hazardous Communication Training, and where applicable, Federal HAZWOPER training. The contractor will comply with specific health and safety rules and regulations and if required, work directly with regulatory departments and submit written plans for approval. Some examples might include: Emergency Relocation Plan, Property Control Plan, Fire Prevention and Evacuation Plan, Key Control Plan, Safety Program Plan “Accident Prevention”.

4.2 The Contractor shall comply with all applicable federal, state, local, and installation requirements. The Contractor shall be responsible for the safety of the operation, to include worker training, and shall have a site-specific Safety Program Plan.

4.3 Safety Program Plan

The Contractor shall electronically provide the site-specific Safety Program Plan to the designated Fort Polk POC with notification to the DLA Troop Support Contracting Officer and must be approved prior to Start of Work. The plan will be forwarded to all applicable Safety, Industrial, Fire, and Environmental elements for review and concurrence prior to the Start of Work. The plan shall include the Contractor's overall safety and health policies and procedures, and must include provisions on Hazard Communication, HAZWOPER, SDS, employee training, Forklift license certifications, safety meetings, who will keep the Occupational Safety and Health Act (OSHA) log, and other basic OSHA standards. It must also include site specific job hazard analyses for all functions performed by the Contractor, and specific provisions for protection from hazards normally incident to the tasks and operations to be performed, including a plan for maintaining a Drug Free Workplace, and maintaining a Hearing Conservation Program that complies with 29CFR 1910.95.

4.3.1 The Safety Program Plan and all its policies, procedures provisions, programs, and plans shall be maintained current and changes shall be resubmitted for concurrence. The Contractor shall also comply with local safety and health rules and regulations. The local Safety Office is available for advice and consultation in preparing this plan.

4.4 Accident Prevention:

4.4.1 Personal Injury and Accident Reporting and Responsibility Serious accidents should be reported by dialing 911. All accidents that involve real or personal property damage, unabated hazards, etc., shall be immediately reported to the Fort Polk Safety Office and Security Office. The Contractor Storefront Manager shall also electronically report promptly to the designated Fort Polk POC and Fort Polk Safety Office all available facts relating to each instance of an injury to the Contractor's personal injury on Fort Polk. The DLA Troop Support Contracting Officer will also be notified on the same day of any such occurrences.

4.4.2 The Contractor shall immediately secure the accident area until released by the accident investigating authority. Such releases shall be accomplished through the Safety Office and the designated Fort Polk POC. The DLA Troop Support Contracting Officer will also be notified on the same day of any such occurrences. It may be necessary to secure the accident area until released by the investigating authority. Such releases shall be accomplished through the Fort Polk Safety Office. If the Government elects to conduct an investigation of the accident, the Contractor shall cooperate fully and assist the Government personnel until the investigation is complete.

4.5 Safety Practices and Guidelines

The Contractor shall conform to all federal, OSHA standards applicable to the work performed and safety practices and guidelines contained within this SOW.

4.6 Drug Free Workplace Program

The Contractor shall have a Drug Free Workplace Program, which also includes provisions for routine testing for specific hazardous occupations, and post-accident testing.

4.7 Job Hazard Analysis

This analysis of each job site shall be performed by the Contractor and submitted as a part of the Safety Program Plan. Job Hazard Analyses shall be revised as necessary when work process or requirements change.

4.8 Training

Training requirements include but are not limited to: safety-related training regarding Hazard Communication, management of flammable material, Protective Clothing and Equipment, and Accident/Injury Reporting, gasses handled/used in the performance of their jobs. Training may be provided by the Hazmat Environmental team located at Fort Polk.

4.9 Personal Protective Equipment (PPE)

The Contractor shall provide and ensure that all Contractor personnel possess and wear the necessary PPE, which could include respiratory protection. When respiratory protection is required, medical evidence of the physical ability of Contractor employees to wear this equipment shall also be required. Requirements are further outlined in 29 OSHA 1910.134

4.9.1 Proposed PPE shall be included in the Contractor's Safety Program Plan. A determination of the need for PPE shall be made by the Contractor based on the Contractor’s Job Hazard Analysis for each potentially hazardous operation. The actual analyses may need to be accomplished or revised as work methods change. These analyses shall be contained in the Safety Program Plan.

4.10 Exposure to Hazardous Materials

Contractor personnel could be exposed to any one or a variety of the fuels, lubricants, greases, solvents or compounds during the performance of the functions described herein. It is the responsibility of the Contractor Storefront Manager to communicate with the necessary Fort Polk production elements, and review the shop instructions, process control pamphlets, etc., to ensure that Contractor personnel are not exposed to hazardous materials without the proper protection.

The Contractor must adequately address all aspects of personal safety regarding exposure to hazardous materials in his Safety Program Plan.

4.11 Work Delay

The Contractor shall be responsible for the enforcement of all safety requirements for any work performed under this contract. If the Contractor fails or refuses to promptly comply with safety requirements, the Safety Office will advise the Fort Polk POC. The Fort Polk POC together with the Safety Office, will coordinate with the Contracting Officer to issue an order to cease all or part of the Contractor work performed until satisfactory corrective action has been taken. No part of the time lost due to any such order shall be made the subject of a claim for extension of time or for excess costs or damages to the Contractor.

4.12 Working Conditions

Work sites involve both indoor and outdoor working conditions. Fall and winter conditions are cool, cold and humid, approximately (15-55°F), while spring and summer conditions are warm, hot and humid, approximately (70-100°F). Outdoor work may require gloves, insulated rubber boots and coveralls. Buildings are equipped with heaters, and rollup door(s) that may be open during normal operations even in winter months. The work involves walking, stooping, bending and standing, as well as the handling of items that may be heavy.

5.0 ENVIRONMENTAL REQUIREMENTS:

5.1 Regulatory Guidance

The Contractor shall comply with all applicable federal, state, and local statutes and laws, including but not limited to Clean Air Act (CAA), Clean Water Act (CWA), Emergency Planning & Community Right-To-Know Act (EPCRA), Endangered Species Act, Federal Insecticide, Fungicide and Rodenticide Act (FIFRA), National Environmental Policy Act (NEPA), Oil Pollution Act of 1990 (OPA), Pollution Prevention Act (PPA), Resource Conservation and Recovery Act (RCRA), Safe Drinking Water Act (SDWA), Comprehensive Environmental Response, Compensation, and Liability Act (CERCLA or Superfund), Superfund Amendments and Reauthorization Act, and Toxic Substances Control Act (TSCA). The Contractor shall not be liable for past contamination at the work site or for past violations at Fort Polk not resulting from Contractor actions or operations.

5.2 Spills

5.2.1 Any individual employed by the Contractor that sees an environmental spill/incident must immediately Dial 911, notifying of the incident. After this is accomplished, the individual should contact the Contractor Site Manager. Upon notification, the manager will contact the (site) POC with notification of the incident. In those cases where the spill results from Contractor negligence or misconduct, a written report shall be electronically provided through the (site) POC with notification to the Troop Support Contracting Officer within one day after the event.

The Contractor will be charged actual costs incurred by (site) for clean-up of spills due to Contractor operations.

5.2.2 The contractor is responsible for ensuring all contractor personnel are trained on appropriate responses and procedures to contain spills.

5.2.3 The contractor is responsible to ensure adequate spill containment and spill cleanup products are readily available and in sufficient quantities in all contractor controlled storage areas.

5.3 Waste Minimization/Pollution Prevention/Recycling

The Contractor shall make every effort to reduce hazardous material usage and waste generation and recycle and reuse materials when technically, economically, and environmentally feasible to do so. The Contractor shall comply with Fort Polk regulations, local guidance, and instructions for refuse collection and material recycling.

5.3.1 The contractor shall ensure that contractor personnel keep recyclable commodities (cardboard, paper, plastics, glass, newspaper, etc.) out of the refuse collection containers and place in designated recycling containers.

5.4 Ozone Depleting Substance (ODS) Management and Elimination The Contractor: Shall not vent or release any ozone-depleting substance (ODS) into the atmosphere unless permitted or authorized by law and coordinated with the Directorate of Emergency Services (DES) Environmental Control and Engineering Division, through the Fort Polk POC.

5.4.1 Contractor shall ensure that all products and equipment that contain or are manufactured with ODS are clearly labeled in English with the required warning statement. The Contractor shall electronically provide the Fort Polk POC with any specifications for ODS-containing equipment at least 15 calendar days prior to purchasing such equipment.

5.4.2 Contractor shall coordinate with DES through the Fort Polk POC to ensure compliance with all applicable federal, state, local laws and regulations as well as, DOD, Army, TACOM, AMC, Fort Polk regulations, regulatory requirements, and procedures regarding ODS turn-ins.

5.5 Lead-Based Paint (LBP) and Asbestos Abatement

The Contractor shall instruct all Contractor employees not to cut, weld, sand, grind, or otherwise disturb or handle any material encountered within its areas of performance that is known to or suspected of containing or being contaminated with lead-based LBP and/or asbestos. Should such materials be encountered, the Contractor shall electronically contact the Fort Polk POC immediately for inspection and further action from Fort Polk Safety, Environmental, and IH Offices. The Contractor shall be instructed by the Government on the proper procedures for handling LBP and asbestos should the situation arise.

6.0 DISPOSAL OF HAZARDOUS MATERIAL

Any hazardous material that is Government-owned that remains in inventory at the Contractor's start of work, or is purchased by the Government under current contracts or delivery cycles that can no longer be utilized for its intended purpose, shall be managed in accordance with Fort Polk regulations. The Contractor shall turn in any hazardous waste and material to the appropriate collection point, as directed. The Contractor shall utilize any applicable DPW Hazardous waste programs. A vehicle may be required to support this effort.

7.0 FIRE SAFETY

7.1 General

The Contractor shall become familiar with, and comply with, all local safety and fire prevention regulations. The Contractor shall comply with Facilities Engineering Fire Protection and Prevention Regulations.

7.2 In areas where Contractor personnel are the only personnel within a structure, the Contractor shall prepare a Fire Evacuation Plan and submit it through the designated Fort Polk POC to the Installation Fire Chief. The Contractor shall notify the DLA Troop Support Contracting Officer when they submit the plan.

7.3 The Government shall provide training to all Contractor employees consistent with fire regulations as established at Fort Polk. In addition, the Contractor shall electronically provide a Fire Evacuation Plan to the Fort Polk POC with notification to the Contracting Officer. The Fort Polk POC shall forward the plan to the Fire Prevention Office for review and concurrence. This document must have concurrence prior to Start of Work. When personnel, evacuation routes, or operations change within the area, the Contractor shall submit an amended plan for approval through the Fort Polk POC in the same manner.

8.0 QUALITY

8.1 Quality Control (QC)

The contractor shall develop and maintain an effective QC program to ensure services are performed in accordance with this SOW. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services.

8.2 Inspection of Services

The Government shall perform inspection of the Contractor's services (FAR 52.246-4).

8.3 Audits

Quality audits and inspections of the Contractor’s processes shall be conducted by Fort Polk personnel to verify compliance with the contract, as well as to evaluate the quality of service of the prime and any subcontractors. Discrepancies and deficiencies will be reported through the Fort Polk POC to the Contracting Officer.

8.4 Surveillance Plan

The Contractor's performance shall also be evaluated based on the results of continuous surveillance by the Fort Polk POC. Routine surveillance will be performed by the Government and unfavorable results will be reported to the Contracting Officer, documented in the contract file, as well as provided to the Contractor for corrective action. The Contractor shall also perform surveillance of his/her own processes. Results shall be made available to the Government upon request.

8.5 Program Management Reviews (PMRs)

The KO and other Government personnel, as appropriate, may meet periodically and conduct quarterly Program Management Reviews (PMRs) with the Contractor. The objective of PMRs will be the continuous improvement of the conduct, efficiency and effectiveness of the TLS-PV Program covered by the Contract through proactive efforts. The initial PMR will be convened not more than 90 days after the contract award. Subsequent PMRs will be held within ninety

(90) days of the preceding PMR. The location, date and time of each PMR will be mutually agreed upon by DLA, Fort Polk and the Contractor at least thirty (30) days prior to the PMR.

The Contractor shall be responsible for maintaining the minutes at these PMRs and providing a copy of the minutes to all involved parties within three (3) working days from the conclusion of the PMR. Contractor attendance at these meetings shall be at no additional cost to the Government.

8.6 Progress Reviews

Joint three-month reviews of the operation will be conducted to determine if the goals of Fort Polk and the contractor are being achieved, and if not, what needs to be done to achieve those goals.

8.7 Records Retention

All records and documents relating to receipt, storage, supply and consumption under the underlying DLA MRO contract shall be maintained at the onsite facility, and physical copies shall be made available to Fort Polk within 24 hours of any request for same. Any and all records shall be retained by the Contractor for a minimum of three (3) years from the transaction date and turned over to Fort Polk upon termination or expiration of the contract. The Contractor shall maintain an automated record of items maintained in the stores.

8.8 Production Support Problems

Production support problems shall be reported to the Fort Polk POC by the Contractor. The Fort Polk POC shall take all action possible to resolve the problem.

9.0 PERFORMANCE REQUIREMENTS

9.1 General

9.1.1 Supplies

Fort Polk will pre-purchase and pay for all materiel to be stocked at self-help stores from the contractor based on the estimated annual usage for the store supported programs as itemized on future Addenda. The contractor will manage and disburse the inventory to customer personnel as authorized over the agreement period. Fort Polk will provide one purchase request at the beginning of each agreement period for the anticipated yearly materiel requirements. Fort Polk will issue additional purchase requests to the contractor for any items where the demand exceeds the quantity initially pre-purchased in the aforementioned Addenda and for any new items added by Fort Polk during the course of the agreement. The risk of loss and responsibility for shrinkage rests solely with Fort Polk.

9.1.2 Storefront Operation

9.1.2.1 The contractor will operate the check-out operations at the self-help store to support Fort Polk programs. From this site-located store, the contractor will issue supplies to customers for their use in their maintenance, alteration, repair and support of facilities.

9.1.2.2 The contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this agreement when the storefront is not closed for the above.

9.1.2.3 The list of approved individuals shall be provided to Fort Polk prior to the start of work. All items will be requisitioned in accordance with the MRO contract, or as agreed upon by the Contractor, Fort Polk, and DLA. Items shall be supplied only to authorized Government personnel displaying valid DOD identification.

9.1.2.4 All customers will provide the Contractor with a Fort Polk approved Material Requisition Form (MRF) at the time of issue. A designated Government employee authorized to approve Fort Polk purchases must sign the Material Requisition Form. The Contractor agrees to capture MRF data as presented and to put forth commercially reasonable effort to ensure completeness of the MRF document by Fort Polk personnel.

9.1.2.5 The Contractor will compare authorized signatures on the request documents to a Fort Polk provided list of personnel authorized to approve such requests. The authorization list will be provided to the Contractor on an annual basis or as revisions to the list occur. Unsigned Material Requisition Forms shall not be accepted for the purchase of supplies/incidental services. No cash issues will be allowed. When common Access Card (CAC) Identification System is in place, authorized government personnel with predetermined purchase limits may procure stocked items from the shop store without providing the MRFs. However, if requested materials are non-stocked items or the total procurement amount exceeds the requester's predetermined purchase limit, the standard MRF (described above) is required.

9.2 Min/Max Quantities

The established Fort Polk storefront will be maintained IAW established Minimum / Maximum quantities as designated by Fort Polk. No changes will be made to min/max quantities without prior approval from the Fort Polk.

9.3 Government Owned Inventory

The Contractor shall transition all Government owned items managed by the contractor and provide inventory, control, and distribution services for them until such products are exhausted from current supply mechanism and thereafter for all Contractor transitioned or purchased items.

Prior to depletion of the residual, the contractor shall make provisions to provide sufficient quantities using their own contractual mechanism.

9.4 Inspection of Material Received by the Contractor

All material received by the contractor will be inspected to verify item identification, count, no visually apparent damage, correct nomenclature and any required accompanying documentation, including a packing list and Safety Data Sheet. The Contractor shall also maintain copies of Material Safety Data Sheets (MSDS) for all products stored, handled, or used by contractor employees.

9.5 Receipts

The Contractor shall maintain a signed receipt for each delivery or storefront transaction.

Receipts for products that are on an automatic delivery schedule shall be signed by the Fort Polk POC or Fort Polk designated person. Receipts are for billing purposes and shall represent each line item delivered. Receipts shall be made available to the Government upon request.

9.6 The Contractor shall provide additional data requests relating to receipt, storage, supply and consumption upon request, within timeframes agreed upon by Fort Polk and the Contractor negotiated at the time of the request.

9.7 Shelf life expiration forecast report shall be generated and issued to the government on a monthly basis for inventory managed by the contractor.

9.8 Access to the Shop Store

Fort Polk and DLA MRO Program personnel will have access to the shop stores during scheduled operating hours. Other Government personnel shall have access when authorized in writing by Fort Polk, DLA, and the Contractor. Certain personnel shall have after-hours access to the shop store for purchases to be recorded in the hard copy log. The Contractor shall also maintain a secure area of controlled items as determined by Fort Polk. Fort Polk shall provide the Contractor with a list of personnel that have access to or the authority to withdraw controlled items. No other individuals shall have the ability to be issued controlled materials. The Contractor shall take reasonable measures to ensure that items within the secured area remain protected.

9.9 Fort Polk and the Contractor will decide to which items shall remain stocked at the shop store, as well as the minimum reorder quantities. During the monthly inventory management meetings, Fort Polk will determine the addition/ deletion of items to the shop store, as well as adjustments to the minimum reorder quantities.

10.0 PLACE OF PERFORMANCE

10.1 Locations

Storefront Area 2700 Louisiana Avenue, Building 4541, Fort Polk, Louisiana, 71459

11.0 CONTRACTOR PERSONNEL

11.1 General

All persons employed by the Contractor and assigned to the work shall be employees of the Contractor at all times and not of the Government and shall be under the supervision and control of the Contractor. The Contractor and Contractor employees shall comply with all applicable Federal laws and regulations as well as DoD, Army, AMC, TACOM, and TACOM regulations, Operating Instructions, Policy Statements, etc. They shall be subject to checks when deemed necessary to assure that no violations occur. No employee will be permitted on the installation when such a check reveals that his/her presence would be detrimental to the security of the installation or mission. The Government may direct the Contractor to remove any employee for security reasons or misconduct and bar the employee from the installation. If such a direction is made, the Contractor shall give full cooperation in this matter and respond immediately to the instructions of the Fort Polk POC. Workmanship shall be as such to assure that all tasks accomplished shall meet standards for serviceability and shall comply with all regulatory guidelines for safety, health, environmental and labor practice compliances.

11.2 Management Plan

The Contractor shall electronically submit a Management Plan which must be approved by the DLA Troop Support Contracting Officer prior to Start of Work. If the Contractor expects to change any elements of the plan during the performance of this contract, the plan shall be resubmitted with each change, through the Fort Polk POC to the Contracting Officer for approval. The plan shall include:

11.2.1 Management Structure

An organizational chart depicting local non-key positions, any corporate-type positions that will provide oversight to contract performance as well as personnel staffing (by location, job title, numbers of personnel). Do not include names of personnel. The chart shall clearly show placement of positions within the local organizational structure and related lines of authority and shall also include both Prime Contractor and any Subcontractor positions.

11.2.2 Staffing Plan

The Offeror shall develop a staffing plan that demonstrates the ability to successfully accomplish all requirements of the Statement of Work contained in this solicitation. The Contractor shall provide a comprehensive narrative (job description) describing all positions to be utilized in performance of contractual requirements. Narrative should address each major function. The Contractor shall describe how it will staff in each functional area. The narrative shall clearly identify all positions/functions to be performed by the prime contractor and those to be performed by each major subcontractor (if applicable). The Offeror shall describe how their staffing is fully qualified and capable of performing the requirements of the Statement of Work..

In addition, the Contractor shall provide for each major Subcontractor, its company name, address, point of contact and telephone number.

11.2.3 Contractor Absences During Regular Operating Hours

The Contractor shall describe how it will ensure adequate staffing to perform contract workload at all times, how it will accommodate (planned and unplanned) absences of personnel, and how it will ensure staffing for any required overtime necessary as a result of Contractor absences.

11.3 Non-Key Personnel

11.3.1 The proposed non-key personnel shall meet the prescribed minimum educational and work experience requirements for each category. Resumés are to be submitted for non-key personnel positions. As part of their Technical Proposal, the offeror shall provide an affirmative statement within the Personnel factor that all proposed non-key personnel meet the minimum education and experience requirements specified for each non-key labor category.

11.3.2 Contractor personnel in non-key positions shall have experience in those areas for which they are staffed. Non-Key positions may include management, non-management, supervisory and/or leader personnel

11.3.3 Site Manager (1)

Full-time on-site individual who will coordinate and perform all necessary functions to establish and maintain adequate stock and supply levels, oversee the shop store, ensure successful and timely issuances of MRO goods to end-users, and manage the on-time staff. This individual will act as a liaison with the Contractor’s procurement and customer support operation.

Minimum Education: High School Diploma or GED

11.3.4 Storefront Clerk (1 Resumé)

One full-time on-site individual whose primary function is the resale of merchandise in a retail environment. This individual is required to keep inventory forms of merchandise stocked and merchandise returned to storage. This individual is required to offer customer assistance with the location and selection of merchandise as well as using the Contractor’s information technology system to conduct a material transaction. Other duties include: cleaning merchandise on or in display fixtures, maintaining the sales area by straightening merchandise to give a neat, full, and salable appearance, removing damaged or outdated merchandise, and displaying merchandise in such a manner to maintain freshness and sales dates.

Minimum Education: High School Diploma or GED Minimum Experience: One year of experience in a similar position.

11.3.5 Storefront Material Handler (1 Resumé)

Full-time on-site individual whose primary function is to transport or store merchandise. Duties involve the following: manually loading or unloading freight cars, trucks, or other transporting devices; unpacking, shelving, or placing items in proper storage locations; and transporting goods by hand truck, cart, or wheelbarrow.

Minimum Education: High School Diploma or GED Minimum Experience: One year of experience in a similar position.

11.4 Identification of Contractor Employees

Contractors and contractor personnel shall wear identification badges while working at Fort Polk. Prior to starting to work at the installation, the Contractor shall provide a list of contractor personnel to the COR and the Government will issue permanent badges to all authorized individuals for the defined contract period. All contract personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. Contractor employees shall also wear an identifying company logo, name, emblem, or a distinguishable article of clothing such as a hat, sun visor, specially colored coveralls, etc., in order that they can be identified among Government personnel within the shops.

11.6 Out-Processing of Contractor Employees

The Contractor shall prepare a checklist for the Out-processing of Contractor employees. The checklist shall include clearance from the designated Fort Polk POC for facility keys, publications, the installation Tool and Equipment Branches, and the Badge and Tag Office, at a minimum. A copy of the completed checklist shall be provided to the designated Fort Polk POC with notification to the DLA Troop Support Contracting Officer. The Contractor shall arrange payment for any lost items prior to out-processing.

11.7 Changes to Labor

The contractor must receive written authorization from the DLA Contracting Officer prior to changing the number of personnel and/or hourly rates established at time of contract award.

11.8 Monthly Labor Report

Storefront labor costs are billed monthly. The Contractor will submit the order to DLA Troop Support via EDI using American National Standards Institute ANSIX12 855 Transaction Standard Purchase Order Acknowledgement for the Total Labor Costs. The Transaction will be loaded to the KO Portal (Contracting Officer’s Portal) for continued processing, validation and approval by the Contracting Officer. The contractor shall also submit an itemized monthly payment request no later than the 5th of each month to the DLA Troop Support Contracting Officer with notification to the Fort Polk POC. The Contractor shall provide the itemization in an MS Excel format showing each personnel, unburdened and burdened hourly rates and totals. The fully burdened labor costs include all the direct, indirect, general and administrative costs, and profit associated with providing the required personnel (employee costs only).

11.9 Partial / Pro-Rate

The contractor shall pro-rate partial monthly Government funded labor service charges based on the employee’s start or stop date as appropriate.

11.10 Labor Invoice Approval

All Labor Invoices shall be reviewed monthly and approved by Government POC / COR prior to submitting invoice for payment.

11.11 Position Vacancies

The contractor will ensure all contractor provided positions are filled before billing of like government positions occurs. The government shall not be billed for a position if a like vacancy exists in the contractor supplied positions.

11.12 Overtime

Government overtime is not projected, but may be necessary based on mission needs. It will be the responsibility of the Contractor to have sufficient quantities of product in their satellite storage buildings prior to the end of the workweek to support any overtime hours the Government chooses to work. The Fort Polk POC, with the written approval of the Contracting Officer, shall notify the Contractor of any Government overtime requirements.

12.0 GOVERNMENT FURNISHED PROPERTY

12.1 General

Fort Polk agrees to provide facilities at Fort Polk for the receiving, storage and selling of materiel used by Fort Polk programs. Government provided facilities may or may not fully satisfy the contractor’s total space requirement necessary to fulfill its obligation stated in basic contract with DLA Troop Support. The space provided to the contractor may change based on mutual agreement of both parties. Any Government owned facilities, equipment and/or utilities provided in support of this Storefront location shall not be utilize by the contractor to store or consolidate material nor to perform services outside of the requirements of the Storefront Support agreement. Facilities will be provided free from rent and all utilities, except phone lines, data, and internet connectivity; and routine building maintenance will be provided by Fort Polk.

Government furnished facilities and property shall be vacated and returned to the Government at the expiration or termination of this agreement.

12.2 Facilities

The Contractor shall maintain the shop store in the Government furnished facilities/space identified in Paragraph 3 herein. The Government-furnished spaces shall be used for the receipt, storage and supply of materials to be issued to Fort Polk customers under this SOW and the DLA MRO South Central Zone 2 contract. Fort Polk will provide large shelving racks to the Contractor to operate the shop store. Any additional shelving or fixtures shall be provided by the Contract. Outside storage area availability will be determined by Fort Polk. Where necessary, the warehouse rack storage areas will be forklift accessible. All facilities provided by Fort Polk will be on a rent-free, utility-free (excluding data/Internet), and maintenance-free basis. The Government-furnished facilities will be subject to security conditions and provisions.

12.3 Housekeeping

The Contractor shall maintain the Government-furnished areas including interior and exterior in a clean, orderly, and safe condition. Maintenance shall include, but not be limited to, sweeping, mopping, dusting, disposing of waste materials and trash, and any other procedure or process necessary for the maintenance of a neat appearance at the shop store. All waste materials and other trash shall be removed at least once daily and placed in Contractor provided containers. A dumpster shall be provided for Contractor use.

12.4 Liability and Risk of Loss and/or Damage

Alteration of Facilities. Upon delivery of Government-furnished facilities/property to the Contractor, the Contractor assumes responsibility arising out of the negligence or willful misconduct of Contractor for loss and/or damage to such facilities and property, reasonable wear and tear excluded. The Contractor shall not make any structural changes or permanent modifications to any Government furnished building, or part thereof, without the prior approval of Fort Polk. If Contractor makes structural changes, or other alterations to the Government-furnished building, or part thereof, without the prior approval of Fort Polk, at its option, the Government may require the Contractor to restore the premises to its original condition at the Contractor’s expense, the Government may restore the premises at the expense of the Contractor, or the Government may elect to retain all alterations or changes as Government property at no charge to the Government.

12.5 Publications and Forms

The Government shall provide technical and supply publications, Government-issued forms, and records as required. Any Contractor-generated or Non-Government publications, forms, and records shall be the responsibility of the Contractor.

13.0 CONTRACTOR FURNISHED PROPERTY

13.1 General

Except as otherwise provided herein as Government-furnished, the Contractor shall provide labor and supervisory personnel necessary to accomplish performance of the DLA MRO South Central Zone 2 Prime Vendor Contract. The Contractor will furnish computer hardware and software to automate the material process, including a complete electronic store inventory and an on-line electronic ordering (EOE) system for use by Fort Polk. Communications equipment and services required by the Contractor for performance, such as copiers, facsimile machines, telephones, commercial teletype, radio, radiophone, etc., shall be at Contractor’s expense. The Contractor will provide its own internet connectivity required to access online data-bases, web based ordering and tracking systems, etc. at the Contractor’s expense.

13.2 Standards of Contractor Furnished Property (CFP)

Contractor-furnished property shall meet Government safety standards and are subject to Government inspection/approval when purchased in support of this contract. The following items are the sole responsibility of the contractor to provide:

13.2.1 Personal Protective Equipment (PPE): Each employee, common to his/her particular skill classification shall be required to wear steel-toed boots / shoes, hearing protection / ear plugs, and safety glasses / eye protection, these items should be considered as minimum requirements for all employees performing work outside of any administrative / office setting.

13.2.3 Information Technology (IT) Equipment & Software

Includes all IT equipment required to maintain contact with suppliers, requisition supplies & material, or perform normal company business practices.

13.3. Mail or courier services

Fort Polk will not process contractor mail or deliveries made via United States Post Office.

13.4 Hazardous spill containment equipment & hazardous spill cleanup items must be maintained in sufficient quantities (based on storage capacities of individual storage areas) and readily available to all employees working in storage areas.

13.5 Vehicles

The Contractor shall provide all necessary transport equipment/vehicles, fuel, and maintenance for all vehicles required to deliver materials to the designated satellite locations.

13.6 Material Handling Equipment (MHE)

13.6.1 Contractor shall provide all motorized forklifts, pallet jacks, dollies, carts etc. to perform the duties outlined in this SOW. All Contractor employees who operate motor vehicles & material handling equipment (MHE) will be required to have the appropriate training and licenses to operate said equipment.

13.6.2 Properly rated MHE such as forklifts or tow motors will be utilized inside buildings.

Vehicles will not be used for deliveries inside buildings or in congested areas.

13.6.3 The Contractor is responsible for all operation and maintenance support expenses related to rented, leased, and purchased MHE. This includes fuel, repair parts, vehicle registration and licensing costs, etc.

14.0 DATA REQUIREMENTS

14.1 The Contractor shall provide the Fort Polk POC with complete records of work performed, as required in Paragraph entitled, "Reporting Requirements", below. This is done to enable the Fort Polk POC to maintain applicable forms and historical records pertaining to work performed on each operation contained within this Statement of Work.

14.2 Work documents shall be reviewed by the Government on a systemic basis for accuracy, completeness, compliance, and revisions necessary to prevent recurrence of deficiencies reported by the Depot activities. The Contractor shall retain all records and supporting data until completion of the contract.

15.0 REPORTING REQUIREMENTS

15.1 Unless otherwise specified herein, all electronic deliverables shall be provided in a Microsoft Office Professional-compatible software (i.e., MS Word, MS Excel, MS Access, etc.).

This list is a consolidation of deliverables cited elsewhere in this document. However, deliverable items appearing elsewhere in this document that are not identified in this listing also remain binding. Any conflict should be brought to the attention of the Contracting Officer through the Fort Polk POC.

15.2 The forms and information required by DLAD Procurement Note H14 are required to be forwarded to the Fort Polk POC and Contracting Officer prior to the Start of Work.

15.3 Prior to the Start of Work, the Contractor shall provide to the Fort Polk POC and Contracting Officer in an MS Excel Workbook format, a list (Employee Roster) of all employees who shall perform work under this agreement, to include Prime and Subcontractors and higher level employees who frequent or work on the installation. The list shall include the full name, badge serial number, and work assignment, and building of each employee and maintain the list current, submitting changes to the Fort Polk POC.

15.4 The Contractor shall maintain an access roster of all entries/exits of personnel (Government and non-Government) who enter buildings where the Contractor maintains inventory control.

15.5 The Contractor shall electronically provide the site-specific Safety Program Plan to the Fort Polk POC with notification to the Contracting Officer and must be approved prior to Start of Work.

15.6 The Contractor Site Manager shall electronically report promptly (within one hour) to the Fort Polk POC and Safety Office all available facts relating to each instance of an injury to the Contractor’s personal injury on Fort Polk. The DLA Troop Support Contracting Officer will also be notified on the same day of any such occurrences.

15.7 The Contractor shall maintain a signed receipt for each delivery or paint store transaction.

Receipt for orders placed through the online catalog shall be signed by the primary or alternate Ordering POCs. Receipts are for billing purposes and shall represent each line item delivered.

Receipts shall be made available to the Government upon request. In such cases where material delivered was transitioned from Government stock, the Contractor shall maintain an excel spreadsheet. No purchase cost shall be associated with the item receipted for Government owned stock.

15.8 The Contractor shall maintain an electronic file of all communications relating to the terms of this agreement.

15.9 In all instances where damage occurs to GFP, GFE & GFM, the Contractor shall provide an electronic report to the Fort Polk POC within one hour of occurrence. The Contracting Officer shall be notified on the same day of any such occurrence.

15.10 The Contractor shall develop and submit to the Fort Polk POC a Transition Plan for Government residual stock prior to the Start of Work.

15.11 The Contractor shall develop and submit to the Fort Polk POC with notification to the Contracting Officer a Key Control Plan prior to the Start of Work.

15.12 The Contractor shall electronically submit a Management Plan that must be approved by the Government prior to Start of Work. If the Contractor expects to change any elements of the plan during the performance of this agreement, the plan shall be resubmitted with each change, through the Fort Polk POC to the Contracting Officer for approval.