Attachment 1 - Performance Work Statement (PWS).pdf

PDF 2 MB Posted Nov 23, 2021

Attached to: UPTO 60 MONTHS LEASE OF MULTIFUNCTIONAL DEVICES LOCATED THROUGHOUT GERMANY
Solicitation number: SP700022Q1002
Issued by: Defense Logistics Agency

About this file

Written by GovTribe AI · Dec 29, 2023

This performance work statement outlines requirements for a contract to lease 305 multifunctional devices in Germany for up to 60 months. The Defense Logistics Agency seeks to support the Army, DOD, Marines, and Air Force by procuring devices with capabilities including copying, printing, scanning, faxing, and secure document handling in accordance with standards like Trade Agreements Act compliance, network security, and Section 508 accessibility. Device quantities and specifications are defined for various volume bands with monthly impression minimums and paper handling requirements. The contractor must provide delivery and installation within set timeframes, end user training, full service maintenance, relocation services, technical refreshment, and removal in compliance with removal security protocols. Reporting responsibilities, network functionality, and testing requirements are also specified.

View the file

Other files

File	Type	Posted
Attachment 7 - Question and Comment Form REVISED 2-14-22.pdf	PDF	Feb 14, 2022
AMEND A0006.pdf	PDF	Feb 14, 2022
AMEND A0005.pdf	PDF	Feb 9, 2022
H16 Operations Security.pdf	PDF	Feb 9, 2022
AMEND A0004.pdf	PDF	Feb 2, 2022
Attachment 7 - Question and Answer Form.pdf	PDF	Feb 2, 2022
Attachment 1 - Performance Work Statement Rev 1-31-22.pdf	PDF	Feb 2, 2022
Attachment 1 - Performance Work Statement Revised.pdf	PDF	Jan 18, 2022
AMEND A0003.pdf	PDF	Jan 18, 2022
AMEND A0002.pdf	PDF	Jan 11, 2022
AMEND A0001.pdf	PDF	Jan 4, 2022
SP7000-22-Q-1002.pdf	PDF	Nov 23, 2021
Attachment 6 - 20 Percent Quantity Increase Chart.pdf	PDF	Nov 23, 2021
Attachment 5 - Full Text Provisions (Vendor COMPLETION Required).docx	DOCX document	Nov 23, 2021
Attachment 3 - Schedule of Supplies and Services.xlsx	XLSX spreadsheet	Nov 23, 2021
Attachment 8 - Submission Checklist.pdf	PDF	Nov 23, 2021
Attachment 7 - Question and Comment Form.xlsx	XLSX spreadsheet	Nov 23, 2021
Attachment 9 - PIEE Solicitation Vendor Instructions.pdf	PDF	Nov 23, 2021
Attachment 4 - PWS Compliance Form.docx	DOCX document	Nov 23, 2021
Attachment 2 - Delivery Schedule.pdf	PDF	Nov 23, 2021

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DEFENSE	LOGISTICS	AGENCY	(DLA)
PERFORMANCE	WORK	STATEMENT	(PWS)

I. OVERVIEW

A. The

Defense

Logistics

Agency

(DLA)

seeks

enter

into

contract

for

Three

Hundred

and

Five

(305)

Multifunctional

Devices

for

month

lease

Multifunctional

Devices

(MFDs),

accessories

and

office

document

devices

(hereafter

collectively

referred

“devices”)

within

OUTSIDE

THE

CONTIGUOUS

UNITED

STATES

(OCONUS)

–

GERMANY.

This contract is in support of the Army, DOD,

Marines, and Air Force. Specific

details

are

found

sections

and

III.

B. The

services

associated

with

the

leased

devices

sought

are

delivery

and

installation

(section

IV),

end‐

user

training

(section

V),

full

service

maintenance,

including

all

consumable

supplies

(excluding paper)

(section

VI),

relocation

(section

VII),

technical

refresh

(section

VIII),

removal

(section

IX), reports

(section

X),

network

functionality

(section

XII),

and

network

security

(section

XIII).

II. DEVICES AND CONFIGURATIONS

A. All devices shall meet the following requirements:

1. Equipment

shall

Trade

Agreement

Act

(TAA)

compliant

and

manufactured

new

(not

rebuilt

remanufactured).

New

means

composed

previously

unused

components,

whether

manufactured

from

virgin

material,

recovered

material

the

form

raw

material,

materials

and

by‐products

generated

from,

and

reused

within,

original

manufacturing

process;

provided

that

the

supplies

meet

contract

requirements,

including

but

not

limited

to,

performance,

reliability,

and

life

expectancy.

2. Simplex/duplex copying, printing, and scanning.

3. Automatic Document Feeder with a 30 page minimum capacity and duplexing.

4. Basic inline finishing functions which include stacking, collating, and multi‐position stapling.

5. Operate using at least 30% recycled 20 lb. paper.

6. Free‐standing	with	casters/wheels	(or	cabinets	provided	as	needed).	No	devices	shall	be
configured	for	table‐top	use.

7. Copy resolution of at least 600 x 600 DPI.

8. Print resolution of at least 1,200 x 1,200 DPI.

9. Support current desktop and server operating systems.

10. A minimum of 1 Gigabyte of document management memory.

11. Print drivers shall be capable of Page Description Language (PDL) to support Adobe PS3, PCL5E and

PCL6.

12. Delivered

with

up‐to‐date

software/firmware

and

drivers,

with

32‐bit

and

64‐bit

architecture

driver

support.

Provide

all

subsequent

updates

along

with

installation

instructions

DLA.

13. Operate

using

220

volts

(V)/50

hertz

(Hz)

alternating

current

(AC)

electrical

current.

external

transformers

shall

used

exception.

The

contractor

shall

also

identify

the

power

plug

type

required.

14. Equipped

with

external

surge

protector

protect

all

electronic

components.

The

external

surge

protector

shall

provided

addition

any

internal

surge

protectors.

External

surge

protectors

shall

have

minimum

five

(5)

year

manufacturer’s

warranty

that

covers:

SP7000-22-Q-1002 Attachment 1 - Performance Work Statement (PWS) Page 1 of 34

a. Replacement of the surge protector if it fails, at no cost to the Government.

Repair

replacement

any

device

provided

through

this

PWS

damaged

power

surge

when

properly

connected

the

Contractor‐provided

surge

protector.

15. Include a printed operator’s manual, in English, for each device.

16. Default to:

a. Automatically go into sleep mode after 20 minutes of inactivity

b. Automatically go into hibernation after an hour of inactivity.

c. Print duplex (2‐sided).

d. Print in gray scale on both monochrome and color MFDs

e. “Draft” quality printing rather than “high” quality printing

f. Display all information in English.

B. Devices shall meet the following security requirements:

1. Devices with hard drives shall have an encryption or overwrite Security Kit.

2. Only	CLASSIFIED	designated	devices	shall	be	placed	on	the Secret	Internet	Protocol	Router
Network	(SIPRNet).

3. All

Universal

Serial

Bus

(USB)

ports/memory

card

slots

the

devices

shall

disabled

when

delivered

except:

the

printer

port

used

connect

the

device

single

computer;

Common

Access

Card

(CAC)

readers;

and

any

USB

ports

needed

for

servicing/maintaining

equipment.

Additionally,

unused

ports,

protocols

and

services

each

device

shall

able

enabled/disabled

the

local

administrator.

4. All

devices

shall

have

secure

scanning

functionality

that

complies

with

Federal

Information

Processing

Standard

(FIPS)

140‐2

(will

replaced

140‐3

FY22)

encryption

with

routing

and

full

integration

standard

network

infrastructure

destinations,

which

include:

Scan‐to‐Email,

Scan‐to‐

Folder,

Scan‐to‐Network,

Scan‐to‐Server

and

Scan‐to‐PC.

Scanned

documents

shall

made

available

TIFF,

JPEG

and

PDF

file

format.

The

default

scan

resolution

shall

300

DPI.

The

default

scan

output

file

type

shall

PDF.

Devices

shall

have

Optical

Character

Recognition

(OCR)

order

process

and

produce

text‐searchable

documents

the

scan

destination.

Note:

Full

integration

does

not

mean

scanning

proprietary

back‐end

content,

document

records

management

systems

support

customized

indexing

metadata

requirements.

5. All

Non‐Classified

Internet

Protocol

Router

(NIPR)

devices,

volume

bands

1‐5,

shall

have

analog

fax

only.

Note:

The

analog

fax

function

shall

configured

separate/isolate

the

fax

controller

from

the

network

controller.

SIPR

devices

shall

NOT

have

fax

capability.

6. All devices shall have:

CAC/Personal

Identity

Verification

(PIV)

enablement

order

secure

the

device

from

unauthorized

use

and

shall

have

“Secure

Print”

feature

that

allows

end‐users

use

authentication

credentials

(ex.

ID,

and

password

identification

(PIN)

release

jobs

the

device.

Capability

integration

with

on‐demand

solution

(e.g.,

equivalent

“Follow

Me,”

“Follow

You,”

“Push”

“Pull”

printing)

that

shall

allow

end‐users

release

output

any

device

the

network.

SP7000-22-Q-1002 Attachment 1 - Performance Work Statement (PWS) Page 2 of 34

Contractors

shall

provide

original

equipment

manufacturer

(OEM)

specification

sheets,

include

proposed

configurations,

for

each

device

with

proposal

the

Contracting

Officer.

III. SPECIFICATIONS:

addition

the

features/capabilities/configurations

set

forth

section

(outlined

above),

the

Contractor

shall

provide

all

devices

accordance

with

the

chart

below:

Quantity Volume Band

NIPR/

SIPR

Estimated Monthly

Impressions

Min.	Speed
(PPM)	Paper	Capacity

Mono Color Mono/Color

VB‐1NM

NIPR

5,000

N/A

One

(1)

Bypass

Tray

[100

Sheet

Minimum]

‐

11"

17"

Two

(2)

Adjustable

Paper

Trays

[500

Sheet

Minimum/Tray]

‐

11"

17"

VB‐1SC

SIPR

3,000

2,000

One

(1)

Bypass

Tray

[100

Sheet

Minimum]

‐

11"

17"

Two

(2)

Adjustable

Paper

Trays

[500

Sheet

Minimum/Tray]

‐

11"

17"

VB‐1NC

NIPR

3,000

2,000

One

(1)

Bypass

Tray

[100

Sheet

Minimum]

‐

11"

17"

Two

(2)

Adjustable

Paper

Trays

[500

Sheet

Minimum/Tray]

‐

11"

17"

VB‐2NM

NIPR

10,000

N/A

One

(1)

Bypass

Tray

[100

Sheet

Minimum]

‐

11"

17"

Two

(2)

Adjustable

Paper

Trays

[500

Sheet

Minimum/Tray]

‐

11"

17"

VB‐2SC

SIPR

5,000

One

(1)

Bypass

Tray

[100

Sheet

Minimum]

‐

11"

17"

Two

(2)

Adjustable

Paper

Trays

[500

Sheet

Minimum/Tray]

‐

11"

17"

VB‐2NC

NIPR

5,000

One

(1)

Bypass

Tray

[100

Sheet

Minimum]

‐

11"

17"

Two

(2)

Adjustable

Paper

Trays

[500

Sheet

Minimum/Tray]

‐

11"

17"

VB‐3NM

NIPR

20,000

N/A

One

(1)

Bypass

Tray

[100

Sheet

Minimum]

‐

11"

17"

Four

(4)

Adjustable

Paper

Trays

[500

Sheet

Minimum/Tray]

‐

11"

17"

VB‐3SC

SIPR

10,000

One

(1)

Bypass

Tray

[100

Sheet

Minimum]

‐

11"

17"

Four

(4)

Adjustable

Paper

Trays

[500

Sheet

Minimum/Tray]

‐

11"

17"

VB‐3NC

NIPR

10,000

One

(1)

Bypass

Tray

[100

Sheet

Minimum]

‐

11"

17"

Four

(4)

Adjustable

Paper

Trays

[500

Sheet

Minimum/Tray]

‐

11"

17"

VB‐4NM

NIPR

35,000

N/A

One

(1)

Bypass

Tray

[100

Sheet

Minimum]

‐

11"

17"

Two

(2)

Adjustable

Paper

Trays

[500

Sheet

Minimum/Tray]

‐

11"

17"

One

(1)

High

Capacity

Tray

[2,000

Sheet

Minimum]

‐

8.5

11"

VB‐4NC

NIPR

20,000

15,000

One

(1)

Bypass

Tray

[100

Sheet

Minimum]

‐

11"

17"

Two

(2)

Adjustable

Paper

Trays

[500

Sheet

Minimum/Tray]

‐

11"

17"

One

(1)

High

Capacity

Tray

[2,000

Sheet

Minimum]

‐

8.5

11"

IV. DELIVERY AND INSTALLATION

A. Delivery and Installation of Ordered Devices:

1. Delivery

and

Installation

ordered

devices

shall

accordance

with

(IAW)

the

timeframes

outlined

the

chart

below:

Amount	of	Devices
Per	Contracting	Action

Maximum	Number	of	Calendar	Days
to	Complete	Delivery	and	Installation

Up to 100 30 days after receipt of contract

101 ‐ 200 45 days after receipt of contract

201 – 500 60 days after receipt of contract

More than 500 90 days after receipt of contract

Installation

shall

defined

device

fully

operational

ordered,

include

network

connectivity

and

scanning,

required.

The

Contractor

shall

provide

onsite

technical

and

system

analyst

support

and

appropriate

digital

cards/products

successfully

connect

devices

DLA

customers’

networks.

Upon

completion

device

delivery,

the

Contractor

shall

obtain

customer

signature

and

date

each

bill

lading

(BOL)

packing

slip,

and

provide

this

proof

delivery

the

designated

DLA

Point

Contact

(DLA

POC)

within

ten

(10)

business

days

after

delivery.

The

Contractor

shall

SP7000-22-Q-1002 Attachment 1 - Performance Work Statement (PWS) Page 3 of 34

also

provide

the

Installation

Report

(Appendix

#1)

modified

delivery

schedule

with

serial

numbers

added

the

designated

DLA

Point

Contact

(DLA

POC)

within

ten

(10)

business

days

after

delivery

and

installation

have

been

completed.

device

cannot

delivered

and

installed

within

the

delivery

time

that

given,

the

Contractor

shall

notify

the

issuing

Contracting

Officer

soon

the

delay

realized,

the

expected

delivery

date

for

the

ordered

device(s).

Regardless

installation

date,

all

devices,

including

replacement

devices,

shall

maintain

co‐

terminus

Period

Performance

(PoP).

Upon

installation,

the

Contractor

shall

affix

each

device

sticker

with

the

following

information:

manufacturer’s

name,

model

number,

device

serial

number

and

toll‐free

telephone

number(s)

place

service

maintenance

calls

and

order

consumable

supplies.

Additionally,

the

Contractor

shall

add

the

PoP

end

date

DLA

EMS

sticker

and

affix

device.

(DLA

shall

provide

the

DLA

EMS

stickers.)

7. The Contractor shall provide English‐speaking personnel at the toll‐free number(s) provided.

B. Options to Order Additional Quantities of Devices:

1. As

options,

the

Contractor

shall,

the

same

unit

price,

provide

twenty

percent

(20%)

co‐terminus

leased

devices

than

set

forth

each

CLIN

delivery

order;

provided

that

DLA

exercises

and

issues

its

options,

all,

prior

the

end

the

24th

month

following

the

effective

date

the

contract.

V. TRAINING

A. The Contractor shall provide either on‐site or online training, in English, as specified in the contract, to end‐users.

B. The

Contractor

shall

coordinate

directly

with

each

command’s

POC

listed

the

contract

establish

the

training

schedule.

C. Training shall include the following:

1. How to operate the basic function keys of the device.

2. How to operate special features including duplexing, enlargements, reductions, and multiple job queues.

3. Diagnosis and resolution of basic device malfunctions, including paper jams.

4. Location and procedures for installing consumables such as paper, toner, staples, etc.

D. For

on‐site

training,

the

Contractor

shall

submit

Summary

On‐Site

Training

Report

(Microsoft

Excel

format),

listing

device

serial

number,

personnel

trained

and

date

training

was

completed,

the

designated

DLA

POC

within

five

(5)

business

days

training

completion.

Initial

invoice

payment

shall

not

released

until

this

report

received.

E. For

online

training,

the

Contractor

shall

provide

each

POC

listed

the

delivery

schedule

with

manufacturer‐approved

training

that,

minimum,

covers

all

items

listed

paragraph

V.C.

The

link

shall

accessible

DLA

and

its

customers

via

http

https.

The

Contractor

shall

submit

Summary

Online

Training

Report

(Microsoft

Excel

format),

listing

device

serial

number,

personnel

trained,

addresses

training

link

was

sent

to,

and

date

training

link

was

sent,

the

designated

DLA

POC

within

five

(5)

business

days

personnel.

Initial

invoice

payment

shall

not

released

until

this

report

received.

addition

either

on‐site

online

training,

the

Contractor

shall

provide

quick

reference

desk

guide

(single

sheet,

8.5”

11”

paper

size,

laminated,

full

color

and

able

easily

stowed

away

with

the

device).

The

contractor

shall

also

provide

CD‐ROM/DVD

and/or

web‐based

training

(URL

printed

SP7000-22-Q-1002 Attachment 1 - Performance Work Statement (PWS) Page 4 of 34 on a sticker to be placed on the front of the device) to serve as follow‐up training.

VI. MAINTENANCE

A. Service

1. The

Contractor

shall

maintain

each

device

minimum

95%

monthly

available

rate.

Maintaining

the

devices

includes:

a. Preventive maintenance

b. Service calls

c. Repairs

d. Troubleshooting

e. Connectivity

f. All associated labor and travel

2. If

malfunction

cannot

corrected

during

the

initial

service

call,

the

Contractor

shall

resolve

all

issues

later

than

ten

(10)

calendar

days

from

date

initial

service

call.

The

Contractor

shall

provide

English

speaking

service

technician

support

Monday

through

Friday

from

8:00

a.m.

–

4:30

p.m.

local

time,

with

the

exception

Federal

holidays.

The

Contractor

shall

respond

work

stoppage

situations

within

two

(2)

business

hours

service

call.

Work

stoppage

defined

required

function

the

device

(printing,

copying,

scanning

faxing)

non‐operational.

telephone

call

(unless

results

solving

the

problem)

shall

not

deemed

acceptable

service

response.

The

service

technician

shall

call

the

end‐user

within

hour

discuss

the

service

problem

and

time

arrival.

estimated

that

10%

service

calls

shall

classified

“work

stoppage”

across

the

total

device

population

yearly

basis.

The

Contractor

shall

respond

non‐work

stoppage

situations

within

four

(4)

business

hours

service

call.

Non‐Work

stoppage

defined

required

function

the

device

(printing,

copying,

scanning

faxing)

degraded.

telephone

call

(unless

results

solving

the

problem)

shall

not

deemed

acceptable

service

response.

The

service

technician

shall

call

the

end‐user

within

hour

discuss

the

service

problem

and

time

arrival.

the

case

devices

cleared

for

CLASSIFIED

material,

the

Contractor’s

repair

technicians

shall

have

Department

Defense

(DoD)

security

clearance

equal

higher

than

the

classification

the

device

and

able

provide

verification

when

requested.

The

Contractor

shall

responsible

for

all

damages

due

normal

wear

and

tear

and

loss

damage

caused

the

Contractor

its

agents.

device

determined

non‐repairable,

include

damaged

devices,

the

Contractor

shall

inform

the

designated

DLA

POC

within

two

(2)

business

days

making

this

determination.

The

Contractor

shall

deliver

and

install

comparable

replacement

device

within

fifteen

(15)

calendar

days

from

written

notification

from

the

Contracting

Officer.

B. Consumable Supplies

SP7000-22-Q-1002 Attachment 1 - Performance Work Statement (PWS) Page 5 of 34

1. The	Contractor	shall	provide	all	consumable	supplies	(including	staples)	necessary	for	the
operation	of	the	devices.		Paper	is	excluded	as	a	consumable	supply.

2. The

Contractor

shall

deliver

all

required

consumable

supplies

the

designated

locations

listed

the

delivery

schedule

identified

the

contract,

within

three

(3)

business

days

after

receipt

request

for

supplies.

VII. DEVICE RELOCATION

A. For device relocations, the Contractor shall:

1. Provide

device

relocation

services,

within

50‐mile

radius,

for

100%

the

total

number

devices

ordered,

for

each

year

the

specified

period

performance.

(For

example,

there

are

100

devices

ordered,

the

Contractor

shall

provide

relocations

for

100

devices

per

year.

This

could

relocating

the

same

device

100

times,

relocating

100

different

devices

one

time

each

any

other

combination

thereof

each

year.)

The

device

relocations

shall

not

require

rigging

special

handling.

Devices

shall

not

relocated

without

written

approval

from

the

designated

DLA

POC

and

shall

completed

within

thirty

(30)

calendar

days

after

receipt

the

written

request.

2. Include	the	following:	Breakdown	and	packing	of	equipment,	shipping,	uncrating,	re‐installation
and	end‐user	training.

3. Be responsible for any and all repairs that may be required following any relocation performed.

4. Upon

completion,

obtain

customer

signature

the

Removal/Relocation

Report

contained

within

Appendix

and

the

MFD

Hard

Drive

Removal

Record

(Appendix

#3)

applicable.

VIII. TECHNICAL REFRESH

A. In

the

event

the

Contractor

longer

able

provide

the

products

proposed,

the

Contractor

may,

only

after

written

approval

the

Contracting

Officer,

remove

the

products

from

the

contract

and

provide

replacement

products

which

shall

meet

exceed

the

Volume

Band

requirements

listed

this

PWS,

the

contract

price.

Replacement

devices

shall

newer

technology

than

the

models

they

are

replacing.

the

Contractor

submits

new

models

for

testing,

the

devices

shall

“in

production”

and

not

near

“end

life.”

Prior

delivery,

replacement

devices

have

not

been

previously

tested

DLA,

they

shall

tested

outlined

section

XV.

IX. DEVICE REMOVAL

A. For device removal, the Contractor shall:

1. Remove

all

devices

and

associated

supplies

within

thirty

(30)

calendar

days

contract

expiration

receipt

modification

signed

the

Contracting

Officer.

2. Notify the issuing Contracting Officer as soon as any delay in device removal is realized.

3. Prior

device

removal,

remove

all

hard

drives

and

surrender

them

DLA

(or

its

assignee).

Upon

completion

the

hard

drive

removal,

the

Contractor

shall

obtain

the

required

signatures

both

the

Removal/Relocation

Report

(Appendix

#2)

and

the

MFD

Hard

Drive

Removal

Record

(Appendix

#3).

After

the

hard

drive

has

been

removed,

ALL

classification

stickers

shall

removed

prior

device

removal/disposal.

4. The

Government

reserves

the

right

withhold

final

payment

all

devices

are

not

removed

from

the

premises

within

thirty

(30)

calendar

days

contract

expiration

termination.

5. 5.

subject

payment

all

disposal

fees

incurred

the

Government

for

any

devices

not

removed

within

thirty

(30)

calendar

days

termination

expiration.

After

this

time

period,

the

devices

will

considered

abandoned.

SP7000-22-Q-1002 Attachment 1 - Performance Work Statement (PWS) Page 6 of 34

X. REPORTS

A. The Contractor shall provide the following reports:

1. Installation Report, as referenced in section IV.A.3.

2. Summary of On‐Site Training Report, as referenced in section V.D.

3. Device

Listing

Report

(Microsoft

Excel

format)

shall

submitted

via

Wide

Area

Workflow

(WAWF)

the

DLA

POC

with

the

monthly

invoice.

The

report

shall

contain

accurate

listing

all

devices

under

contract

(model,

serial

number,

location).

4. Removal/Relocation Report, as applicable, as referenced in section VII.A.6 and IX.A.

B. Upon

request,

the

Contractor

shall

provide

the

following

reports

within

business

days,

cost

the

Government:

1. Usage Report (Appendix #4) shall be submitted to the DLA POC.

2. Response

Time

Report

shall

submitted

the

DLA

POC

and

the

Contracting

Officer.

This

report

shall

identify

the

technician’s

response

time,

defined

the

time

between

when

the

service

call

placed

and

when

the

technician

arrives

onsite

repair

the

equipment.

the

issue

able

resolved

the

phone,

the

response

time

shall

defined

the

time

the

service

call

was

placed

and

when

the

issue

was

resolved

over

the

phone.

3. Device

Downtime

Report

shall

submitted

the

DLA

POC.

This

report

shall

identify

the

time

the

equipment

was

inoperable/non‐functional.

Downtime

defined

the

time

the

service

call

placed

notifying

the

Contractor’s

representative

that

the

equipment

inoperable/non‐functional

when

the

technician

begins

service

the

equipment

the

device

operable/functional

upon

arrival.

addition,

the

report

shall

include

information

relative

the

frequency

service

calls,

production

volume

between

service

calls,

types

repairs,

well

parts

required.

4. Device

Uptime

Report

shall

submitted

the

DLA

POC

and

the

Contracting

Officer.

This

report

shall

identify

the

time

the

equipment

was

operable

and

available

and

will

used

verify

the

required

minimum

95%

monthly

available

rate,

outlined

section

VI.A.1.

XI. INVOICING

All

invoices

shall

submitted

with

the

Device

Listing

Report

via

Wide

Area

Workflow

(WAWF)

and

shall

submitted

United

States

Dollars.

The

following

website

provides

additional

information

regarding

WAWF

including

information

for

“vendors

getting

started”

with

the

system:

https://wawf.eb.mil/xhtml/unauth/help/help.xhtml.

B. For devices that are relocated or removed, invoices shall include the Removal/Relocation Report

(Appendix

#2)

and

the

Hard

Drive

Removal

Record

(Appendix

#3)

and

the

BOL.

Invoices

submitted

without

the

applicable

reports

shall

not

paid.

XII. NETWORK FUNCTIONALITY

A. DoD

policy

prohibits

the

publication

network

configuration

information;

therefore,

DoD

installations

shall

not

fill

out

pre‐installation

site

surveys.

The

required

information

shall

provided

time

installation.

B. The

Contractor

shall

provide

devices

that

shall

operate

and

coexist

network

supporting

all

the

following:

1. Internet Protocol Version 4 (IPv4), SP7000-22-Q-1002 Attachment 1 - Performance Work Statement (PWS) Page 7 of 34

2. Internet Protocol Version 6 (IPv6),

3. A hybrid of IPv4 and IPv6.

C. Support shall be provided for network configurations based on agency hardware/software.

XIII. NETWORK SECURITY

A. The

Contractor

shall

provide

devices

that

can

configured

comply

with

the

current

Defense

Information

Systems

Agency

(DISA)

Security

Technical

Implementation

Guide

(STIG)

titled

Multifunction

Device

and

Network

Printer

STIG

(latest

version

and

release),

available

at:

https://cyber.mil/.

B. Contractors

shall

monitor

industry

standard

vulnerability

sites

(e.g.

http://nvd.nist.gov/,

https://www.us‐cert.gov/ncas/alerts,

http://oval.mitre.org/)

and

take

appropriate

actions

their

equipment

subject

known

vulnerability.

When

vulnerabilities

are

identified

the

Contractor,

DLA

its

customers,

the

Contractor

shall

provide

remediation

for

distribution

all

installed

equipment

accordance

with

USCYBERCOM

TASKORD

regulations

unless

different

time

period

directed

USCYBERCOM

via

DLA.

The

TASKORD

For

Official

Use

Only.

The

following

authorized

quoted

from

the

TASKORD

for

reference:

Assured

Compliance

Assessment

Solution

(ACAS)

assigns

severity

scores

critical,

high,

medium

and

low

plug‐in

findings.

a. Critical

findings

reflect

discovery

common

vulnerability

and

exposure

(CVE)

that

poses

significant

risk

the

confidentiality,

integrity,

and

availability

DODIN

Networks.

Actions

mitigate

remediate

critical

vulnerabilities

shall

initiated

upon

discover

with

the

goal

mitigation/remediation

within

seven

(7)

calendar

days.

b. Findings

with

severity

score

high

shall

addressed

the

same

manner

vulnerabilities

addressed

via

Information

Assurance

Vulnerability

Alert

(IAVA)

directives

and

mitigated

remediated

within

twenty‐one

(21)

calendar

days

discovery.

c. Findings

with

severity

scores

medium

and

low

shall

addressed

accordance

with

local

Approving

Official

(AO),

Information

System

Security

Manager

(ISSM),

Information

System

Security

Officer

(ISSO)

guidance

until

further

notice.

d. In

all

instances,

DoD

components

shall

consider

exposure

threat,

mission

impact,

sensitivity

data,

and

current

mitigating

security

controls

when

prioritizing

implementation

fix

actions.

the

event

remediation

cannot

achieved

within

the

mandated

timeline,

the

Contractor

shall

provide

Plan

Action

and

Milestones

and

receive

approval

thereof

the

Customer’s

agency

Authorizing

Official

designee

for

risk

acceptance.

D.	All	devices	shall	be	International	Organization	for	Standardization	(ISO)/International	Electrotechnical
Commission	(IEC)	15408	(Common	Criteria)	certified	IAW	CNSSP‐11	using	the	National	Information
Assurance	Partnership	(NIAP)	approved	criteria	or	equivalent.

device

shall

acceptable

included

either

the

NIAP

CCEVS

Product

Compliant

List

(https://www.niap‐ccevs.org/Product/)

Common

Criteria

Portal

Certified

Products

list

(http://www.commoncriteriaportal.org/products/).

All

devices

shall

have

current

ISO/IEC

15408

certification

and

recertification,

applicable,

before

the

Contractor

can

schedule

lab

time.

See

section

XIV.

Guidance

for

Common

Criteria

Maintenance

and

Reevaluation

available

at:

https://www.niap‐

ccevs.org/documents_and_guidance/ccevs/scheme‐pub‐6.pdf

SP7000-22-Q-1002 Attachment 1 - Performance Work Statement (PWS) Page 8 of 34

All

devices

shall

capable

obtaining

accreditation

through

the

Risk

Management

Framework

(RMF)

for

DoD

Information

Technology

(IT).

part

this,

the

Contractor

agrees

provide

all

requested

information

and

work

good

faith

with

DLA

the

DLA

customers

can

expeditiously

obtain

RMF

accreditation

prior

device

delivery

and

installation.

The

Contractor

shall

also

provide

devices

for

vulnerability

and

STIG

testing

DLA

customer’s

site.

The

Contractor

further

agrees

that

the

proposed

device(s)

does

not

obtain

RMF

accreditation,

the

contractor

shall

remove

the

device(s).

Information

regarding

RMF

found

Risk

Management

Framework

(RMF)

for

DoD

Information

Technology

(IT)

Instruction

8510.1

dated

March

2014:

http://www.dtic.mil/whs/directives/corres/pdf/851001_2014.pdf.

order

maintain

RMF

and

STIG

compliance,

devices

are

required

delivered

with

the

most

up‐to‐date

firmware,

outlined

section

II.A.11.

The

Contractor

shall

supply

SMARTCARD

Public

Key

Infrastructure

(PKI)

Solution

which

compliant

with

DODI

8520.03

and

NIST

FIPS

201

(PIV)

standards.

The

contractor

shall

provide

card

readers

that

shall

read

and

process

all

approved

CAC

and

PIV

cards.

The

Contractor

shall

maintain

compliance

with

DoD‐wide

SMARTCARD

and

DoD

PKI

standards,

and

support

all

approved

physical

cards

during

the

full

lease

period.

The

contractor

shall

provide

SMARTCARD

PKI

Solution

with

SIPRNet

token

capability,

which

compliant

with

DoD

requirements

for

PK‐enabling

and

interoperability

set

forth

DODI

8520.02.

The

Contractor

shall

provide

card

readers

that

shall

read

and

process

all

approved

SIPRNet

token

cards.

The

Contractor

shall

provide

device

support

systems

that

incorporate

the

use

PKI

for

encryption

information

transit

rest.

The

Contractor

shall

provide

devices

that

are

compatible

with

3.3

volt

SafeNet

SC650

token

and

that

are

compatible

with

the

90Meter

Middleware

solution

for

CAC,

known

CAC

Smart

Card

Manager‐90.

The

Contractor

shall

maintain

compliance

with

DoD

wide

SIPR

and

DoD

PKI

standards,

and

support

all

approved

physical

cards

and

firmware

during

the

full

lease

period.

For

current

DODI

instructions

to:

http://www.dtic.mil/whs/directives/corres/ins1.html.

The

Contractor

shall

ensure

that

CAC/SIPR

token

authentication

available

for

scanning,

printing

and

copying

and

shall

be:

1. Capable of digitally signing emails using the senders DoD PKI Certificate(s).

2. Capable of encrypting emails using the receivers DoD PKI Certificate(s).

3. Capable of scan to file on networked devices.

4. In compliance with Homeland Security Presidential Directive‐12 (HSOP‐12).

I. The Contractor shall produce certificates of compliance, if requested.

XIV. TESTING

A. All

devices

proposed

response

the

contract

shall

tested

for

compliance

with

Network

Security

defined

section

XIII

after

award.

B. The

estimated

time

for

testing

twenty

(20)

business

days.

Testing

and

approval

shall

performed

the

DLA

Information

Operations

EMS

Division

conjunction

with

the

Contractor’s

assistance.

The

Contractor

shall

provide

onsite

engineering

assistance

and

other

support

necessary

configure,

setup,

and

test

the

equipment

needed.

1. DLA

tests

devices

meet

DoD

RMF

and

STIG

Compliance.

all

devices

pass

the

preliminary

testing

process,

DLA

shall

submit

compliance

memorandum

the

Contractor

informing

them

that

the

devices

have

passed

the

preliminary

testing

process.

some

cases,

prior

being

added

the

DLA

customer’s

network,

additional

certification

procedures

and

testing

shall

required

prior

SP7000-22-Q-1002 Attachment 1 - Performance Work Statement (PWS) Page 9 of 34

risk

acceptance.

required

DLA,

the

Contractor

shall

deliver

test

devices

the

DLA

customer

prior

proceeding

with

installation.

DLA

shall

exercise

due

diligence

assist

with

technical

mitigation

and

resolve

any

questions

and/or

concerns

raised

that

agency

during

the

testing

review

process.

2. If

the

devices

not

pass

any

the

testing

procedures

for

any

reason,

DLA

shall

not

proceed

with

installation

said

devices

the

customer

locations

and

DLA

shall

terminate

the

contract.

C. A device shall not be tested if it cannot be assigned to one of the Volume Bands as outlined in section V.

D. The

devices

shall

delivered

with

all

required

accessories,

software,

firmware,

etc.

Output

paper

handling

accessories

are

not

tested

and

shall

not

delivered

the

lab.

E. Approved devices previously submitted to DLA for testing are not required to be re‐tested.

F. The

Contractor

shall

deliver

the

devices

for

each

Volume

Band

series,

under

each

Functional

Area,

DLA

Information

Operations

J67E

located

430

Mifflin

Avenue,

Building

430,

New

Cumberland,

17070,

for

testing,

cost

the

government.

Delivery

coordination

shall

take

place

within

five

(5)

business

days

contract

award.

The

MFD

Configuration

Manager

can

reached

(717)

770‐4060.

G. The

Contractor

shall

resolve

non‐compliance

issues

quickly

possible.

the

issues

cannot

resolved

within

fourteen

(14)

calendar

days,

the

test

shall

suspended.

After

the

non‐compliance

issues

are

resolved

the

Contractor,

the

suspended

session

shall

scheduled

when

lab

time

available.

requested

DLA,

the

Contractor

shall

remove

their

devices

from

the

lab

avoid

delaying

the

scheduled

test.

H. For

all

devices

tested

and

placed

the

DLA

contract,

the

Contractor

shall

collaborate

with

the

DLA

Configuration

Manager

develop

the

testing

results

package.

The

Contractor

shall

develop

the

device

Implementation

Guide.

The

Implementation

Guide

shall

provide

step‐by‐step

instructions

and

screenshots

configure

the

devices

accordance

with

the

testing

results.

Government

acceptance

the

Implementation

Guide

the

discretion

the

DLA

EMS

Division.

I. The

security

requirements

set

forth

this

PWS

are

minimum

device

specifications

and

have

been

identified

the

basic

requirements

common

across

Government

agencies.

These

are

the

minimum

security

requirements

applicable

all

devices

awarded

under

this

contract.

Each

ordering

activity

may

have

its

own

hardware/software

acceptance

processes.

All

devices

shall

subject

ordering

activity

hardware/software

evaluation

processes.

the

device

fails

security

evaluation,

the

Contractor

may

select

different

technology

mitigate

the

failed

controls

fulfill

this

requirement.

The

Contractor

shall

available

meet

with

the

information

technology

(IT)

and

security

personnel

mutually

convenient

time

during

the

evaluation

process,

and

shall

identify

mutually

acceptable

solution.

The

Contractor

shall

provide

the

necessary

equipment

expertise

complete

security

testing

and

integration

into

the

existing

environment.

The

customer

agency

may

require

the

Contractor

ship

devices

specific

location

for

testing

time

award.

J. If,

during

the

life

the

contract,

requirement

section

XII

and

XIII

changed,

updated

revised,

the

Contractor

shall

comply

with

the

most

current

version

the

requirement.

K. The

Contractor

shall

remove

all

hardware

from

the

DLA

test

lab

within

ten

(10)

calendar

days

upon

notification

test

completion.

XV. SUPPLY CHAIN RISK MANAGEMENT

A. As

part

its

quote,

the

Contractor

shall

provide

written

documentation

demonstrating

how

the

integrity

and

security

all

equipment,

components

thereof,

repair

parts

and

consumables

will

provide

and/or

use

performing

this

contract

will

meet

the

standards

set

forth

National

Institute

Standards

and

Technology

(NIST)

Special

Publication

800‐161.

This

documentation

shall

clearly

demonstrate

how

the

Contractor

taking

effective

measures

mitigate

the

risks

foreign

intelligence

services,

terrorist

groups,

others

from

inserting

unwanted

functionality

into

the

supplies

and/or

services

DLA

receives

through

this

contract.

Additionally,

this

documentation

shall

provide

specific

details

what—

SP7000-22-Q-1002 Attachment 1 - Performance Work Statement (PWS) Page 10 of 34

1. Policies the Contractor has in place to prevent both (a) the use of counterfeit or altered equipment, components thereof, consumables and parts and (b) their introduction into the Contractor’s supply chain;

2. Security procedures the Contractor uses to track the chain of custody of equipment, components thereof, consumables and parts, to include while this material is in storage and in transit; and

3. Steps

the

Contractor

takes

ensure

the

integrity

and

authenticity

equipment,

components

thereof,

repair

parts

and

consumables

prevent

tampering

they

will

perform

according

specifications

without

additional

unwanted

functionality.

B. The Contractor shall continuously meet the standards of NIST Special Publication 800‐161 while taking

effective

measures

mitigate

the

risks

foreign

intelligence

services,

terrorist

groups,

others

from

inserting

unwanted

functionality

into

the

supplies

and/or

services

provided

through

this

contract.

Upon

request,

the

Contractor

shall

provide

written

documentation

meeting

all

requirements

set

forth

part

above.

XVI. ENTERPRISE MANAGEMENT TOOL

A. The

Contractor

shall

provide

Enterprise

Management

Tool

that

manages

devices.

The

management/monitoring

software

tool

shall

reside

within

the

customers’

network

order

monitor,

manage

and

generate

usage

facilitate

continued

fleet

optimization

reports.

B. The

Enterprise

Management

Tool

shall

use

SNMP

V3.

The

management

tool

shall

monitor

meter

reads,

volume,

usage,

supply

levels,

and

issue

notifications/alerts

about

device

status.

The

notifications/alerts

shall

notify

designated

personnel

when

order

consumables

and

request

maintenance/repair

services.

XVII. INSTALLATION SECURITY REQUIREMENTS

A. The

Contractor

shall

comply

with

all

rules

and

regulations

obtain

Government

installation

access

order

meet

all

response

times

identified

within

the

PWS.

B. The

Contractor

shall

comply

with

Government

base

access

requirements

set

forth

the

base/

command

regulations.

C. The

Contractor

shall

responsible

for

any

and

all

fees

associated

with

the

application

process

and/or

enrollment

access

any

installation

facility.

D. For

devices

cleared

for

CLASSIFIED

material,

the

Contractor’s

repair

technicians

shall

have

DoD

security

clearance

equal

higher

than

the

classification

the

device

and

shall

provide

verification

when

requested.

XVIII. GENERAL CONDITIONS

A. The

Contractor

shall

assign

single

point

contact

(POC)

coordinate

with

the

Contracting

Officer

all

aspects

this

contract

within

three

(3)

business

days

receipt

the

award.

The

Contractor

shall

provide

its

assigned

POC’s

name,

title,

business

address,

phone

number

and

address

the

Contracting

Officer.

B. The

Contractor

shall

comply

with

the

Health

Insurance

Portability

and

Accountability

Act

(HIPAA)

when

installing

devices

Government

medical

sites.

C. The

Contractor

shall

comply

with

the

Section

508

accessibility

requirements.

submission

its

offer,

the

Contractor

affirms

that

its

Electronic

Information

Technology

(EIT)

supplies

and

services

are

accessible

outlined

the

law,

the

standard,

and

FAR

Subpart

39.2.

The

Contractor

shall

complete

the

Voluntary

Product

Accessible

Template

(VPAT®)

document

(Appendix

#5)

with

their

proposal.

SP7000-22-Q-1002 Attachment 1 - Performance Work Statement (PWS) Page 11 of 34

XIX. APPENDICES

A. Appendix #1: Installation Report

B. Appendix #2: Removal/Relocation Report

C. Appendix #3: Hard Drive Removal Record

D. Appendix #4: Usage Report

E. Appendix #5: VPAT® Template

SP7000-22-Q-1002 Attachment 1 - Performance Work Statement (PWS) Page 12 of 34

Appendix #1 INSTALLATION REPORT

Activity Name Customer Address

Customer POC Phone # Customer POC Email

Contract #

CLIN# Manufacturer Model # Serial # Install

Date

Building

Number

Floor Number/ Room Number

Continue on the back, if needed. Note: A Delivery Schedule or Spreadsheet can be used as an attachment to this install report.

Customer Accepting Receipt of Device (Print): Customer Signature

SP7000-22-Q-1002 Attachment 1 - Performance Work Statement (PWS) Page 13 of 34

FOR	OFFICIAL	USE	ONLY	–	INTERNAL	DLA	J67	USE	ONLY
DLA	Information	Operations	Performance	Work	Statement	(PWS)				Version	21.1

CLIN# Manufacturer Model # Serial # Install

Date Building Number

Floor Number/ Room Number

(Page 2 – Appendix #1)

SP7000-22-Q-1002 Attachment 1 - Performance Work Statement (PWS) Page 14 of 34

FOR	OFFICIAL	USE	ONLY	–	INTERNAL	DLA	J67	USE	ONLY
DLA	Information	Operations	Performance	Work	Statement	(PWS)				Version	21.1

Appendix #2 REMOVAL/RELOCATION REPORT

Activity Name Customer Address

Customer POC Phone # Customer POC Email

Contract #

CLIN# Manufacturer Model # Serial # Date Building# / Floor # / Room #

Continue on the back, if needed. Note: A Delivery Schedule or Spreadsheet can be used as an attachment to this install report.

*HARD DRIVE REMOVAL (SIGNATURES REQUIRED)*

Customer Approving Removal of Device (Print Name):

Must be the EMS DLA Information Operations POC, or designated representative.

Customer Signature

Information Assurance Manager (IT) Receipt of HD (Print

Name):

Information Assurance Manager (IT)

Signature

Contractor Technician (Print Name): Technician Signature

SP7000-22-Q-1002 Attachment 1 - Performance Work Statement (PWS) Page 15 of 34

FOR	OFFICIAL	USE	ONLY	–	INTERNAL	DLA	J67	USE	ONLY
DLA	Information	Operations	Performance	Work	Statement	(PWS)				Version	21.1

CLIN# Manufacturer Model # Serial # Date Building# / Floor # / Room #

(Page 2 ‐ Appendix #2)

SP7000-22-Q-1002 Attachment 1 - Performance Work Statement (PWS) Page 16 of 34

FOR	OFFICIAL	USE	ONLY	–	INTERNAL	DLA	J67	USE	ONLY
DLA	Information	Operations	Performance	Work	Statement	(PWS)				Version	21.1

Appendix #3 Equipment Management Solutions Hard Drive Removal Record

Form log number

FY ‐ SEQ#

DLADCSVC ‐ ‐

Contract number

Customer (Agency/Command)

Drive manufacturer and model

Hard drive serial number

MFD serial number

Date removed

Printed name of technician removing hard drive

Signature of technician removing hard drive

Drive classification ☐ Classified (up to Secret) ☐ Unclassified (CUI)

Hard drive disposition

☐ Retained by customer ☐ Shipped to DLA Information Operations ☐ Shipped to NSA

Printed name of EMS Division representative accepting drive for DLA Information Operations or customer accepting drive

Signature of EMS Division representative accepting drive for DLA information Operations or customer accepting drive

Printed name/title of person sanitizing hard drive

Signature of person sanitizing hard drive

Date destroyed

Printed name/title verification after Degaussing and Crushing

Signature for verification after degaussing and crushing

Degausser/crusher location ☐ DSI HD‐1T (Phil) ☐ EM/Garner Model TS‐1 (NOR)

☐ SEM Model 0101(Phil) ☐ SEM Model 0101(NOR)

Post‐Sanitization destination (recycling center)

Contact phone number to degausser operator and verification personnel

SP7000-22-Q-1002 Attachment 1 - Performance Work Statement (PWS) Page 17 of 34

FOR	OFFICIAL	USE	ONLY	–	INTERNAL	DLA	J67	USE	ONLY
DLA	Information	Operations	Performance	Work	Statement	(PWS)				Version	21.1

Appendix #4 USAGE REPORT

Monochrome Color

Contract

Model

Serial #

Install Date

(MM/DD/YYYY)

Beginning

Meter

Ending

Usage

Beginning

Ending

Usage

Was Meter

Read

Estimated?

(Yes/No)

SP7000-22-Q-1002 Attachment 1 - Performance Work Statement (PWS) Page 18 of 34

FOR	OFFICIAL	USE	ONLY	–	INTERNAL	DLA	J67	USE	ONLY
DLA	Information	Operations	Performance	Work	Statement	(PWS)				Version	21.1

Appendix #5

[Company] Accessibility Conformance Report

(Based on VPAT® Version 2.4)

Name of Product/Version:

Report Date:

Product Description:

Contact Information:

Notes:

Evaluation Methods Used:

Applicable Standards/Guidelines

This report covers the degree of conformance for the following accessibility standard/guidelines:

Standard/Guideline									Included	In	Report
Web	Content	Accessibility	Guidelines	2.0	Level	A	(Yes	/	No	)

Level	AA	(Yes	/	No	)
Level	AAA	(Yes	/	No	)

Web	Content	Accessibility	Guidelines	2.1		Level	A	(Yes	/	No	)
Level	AA	(Yes	/	No	)
Level	AAA	(Yes	/	No	)

Revised	Section	508	standards	published	January	18,	2017	and	corrected
January	22,	2018

(Yes / No )

EN	301	549	Accessibility	requirements	suitable	for	public	procurement	of	ICT
products	and	services	in	Europe,	‐	V3.1.1	(2019‐11)

(Yes / No )

Terms

The terms used in the Conformance Level information are defined as follows:

Supports:

The

functionality

the

product

has

least

one

method

that

meets

the

criterion

without

known

defects

meets

with

equivalent

facilitation.

Partially

Supports:

Some

functionality

the

product

does

not

meet

the

criterion.

Does

Not

Support:

The

majority

product

functionality

does

not

meet

the

criterion.

Not

Applicable:

The

criterion

not

relevant

the

product.

Not

Evaluated:

The

product

has

not

been

evaluated

against

the

criterion.

This

can

used

only

WCAG

2.0 Level AAA.

SP7000-22-Q-1002 Attachment 1 - Performance Work Statement (PWS) Page 19 of 34

FOR	OFFICIAL	USE	ONLY	–	INTERNAL	DLA	J67	USE	ONLY
DLA	Information	Operations	Performance	Work	Statement	(PWS)				Version	21.1

Revised Section 508 Report Notes:

Chapter 3: Functional Performance Criteria (FPC) Notes:

Criteria Conformance Level Remarks and Explanations

302.1	Without	Vision.
Where	a	visual	mode	of	operation	is	provided,	ICT	shall	provide	at
least	one	mode	of	operation	that	does	not	require	user	vision.

302.2

With

Limited

Vision.

Where

visual

mode

operation

provided,

ICT

shall

provide

least

one

mode

operation

that

enables

users

make

use

limited

vision.

302.3	Without	Perception	of	Color.	Where	a	visual	mode	of	operation	is
provided,	ICT	shall	provide	at	least	one	visual	mode	of	operation	that
does	not	require	user	perception	of	color.

302.4	Without	Hearing.
Where	an	audible	mode	of	operation	is	provided,	ICT	shall	provide	at
least	one	mode	of	operation	that	does	not	require	user	hearing.

302.5

With

Limited

Hearing.

Where

audible

mode

operation

provided,

ICT

shall

provide

least

one

mode

operation

that

enables

users

make

use

limited

hearing.

302.6	Without	Speech.
Where	speech	is	used	for	input,	control,	or	operation,	ICT	shall
provide	at	least	one	mode	of	operation	that	does	not	require	user

speech.

302.7

With

Limited

Manipulation.

Where

manual

mode

operation

provided,

ICT

shall

provide

least

one

mode

operation

that

does

not

require

fine

motor

control

simultaneous

manual

operations.

302.8	With	Limited	Reach	and	Strength.
Where	a	manual	mode	of	operation	is	provided,	ICT	shall	provide	at
least	one	mode	of	operation	that	is	operable	with	limited	reach	and
limited	strength.

302.8	With	Limited	Reach	and	Strength.
Where	a	manual	mode	of	operation	is	provided,	ICT	shall	provide	at
least	one	mode	of	operation	that	is	operable	with	limited	reach	and
limited	strength.

302.9	With	Limited	Language,	Cognitive,	and	Learning	Abilities.	ICT
shall	provide	features	making	its	use	by	individuals	with	limited
cognitive,	language,	and	learning	abilities	simpler	and	easier.

Chapter 4: Hardware Notes:

Criteria Conformance Level Remarks and Explanations

402.1	General.	(Closed	Functionality	)
ICT	with	closed	functionality	shall	be	operable	without	requiring	the
user	to	attach	or	install	assistive	technology	other	than	personal
headsets	or	other	audio	couplers,	and	shall	conform	to	402.

Heading cell – no response required Heading cell – no response required

402.2.1	Information	Displayed	On‐Screen.
Speech	output	shall	be	provided	for	all	information	displayed	on‐

screen.

402.2.2	Transactional	Outputs.
Where	transactional	outputs	are	provided,	the	speech	output	shall
audibly	provide	all	information	necessary	to	verify	a	transaction.

402.2.3	Speech	Delivery	Type	and	Coordination.
Speech	output	shall	be	delivered	through	a	mechanism	that	is	readily
available	to	all	users,	including,	but	not	limited	to,	an	industry	standard
connector	or	a	telephone	handset.	Speech	shall	be	recorded	or	digitized
human,	or	synthesized.	Speech	output	shall	be	coordinated	with

SP7000-22-Q-1002 Attachment 1 - Performance Work Statement (PWS) Page 20 of 34

FOR	OFFICIAL	USE	ONLY	–	INTERNAL	DLA	J67	USE	ONLY
DLA	Information	Operations	Performance	Work	Statement	(PWS)				Version	21.1

Criteria Conformance Level Remarks and Explanations

information	displayed	on	the	screen.
402.2.4	User	Control.
Speech	output	for	any	single	function	shall	be	automatically
interrupted	when	a	transaction	is	selected.	Speech	output	shall	be
capable	of	being	repeated	and	paused.

402.2.5	Braille	Instructions.
Where	speech	output	is	required	by	402.2,	braille	instructions	for
initiating	the	speech	mode	of	operation	shall	be	provided.	Braille	shall
be	contracted	and	shall	conform	to	36	CFR	part	1191,	Appendix	D,
Section	703.3.1.

402.3.1	Private	Listening.
Where	ICT	provides	private	listening,	it	shall	provide	a	mode	of
operation	for	controlling	the	volume.	Where	ICT	delivers	output	by	an
audio	transducer	typically	held	up	to	the	ear,	a	means	for	effective
magnetic	wireless	coupling	to	hearing	technologies	shall	be	provided.

402.3.2

Non‐private

Listening.

Where

ICT

provides

non‐private

listening,

incremental

volume

control

shall

provided

with

output

amplification

level

least

dB.

function

shall

provided

automatically

reset

the

volume

the

default

level

after

every

use.

402.4

Characters

Display

Screens.

least

one

mode

characters

displayed

the

screen

shall

sans

serif

font.

Where

ICT

does

not

provide

screen

enlargement

feature,

characters

shall

3/16

inch

(4.8

mm)

high

minimum

based

the

uppercase

letter

“I”.

Characters

shall

contrast

with

their

background

with

either

light

characters

dark

background

dark

characters

light

background.

402.5	Characters	on	Variable	Message	Signs.
Characters	on	variable	message	signs	shall	conform	to	section	703.7
Variable	Message	Signs	of	ICC	A117.1:2009.

403.1	Biometrics
Where	provided,	biometrics	shall	not	be	the	only	means	for	user
identification	or	control.

404.1	Preservation	of	Information	Provided	for	Accessibility
ICT	that	transmits	or	converts	information	or	communication	shall	not
remove	non‐proprietary	information	provided	for	accessibility	or	shall
restore	it	upon	delivery.

405.1

Privacy.

The

same

degree

privacy

input

and

output

shall

provided

all

individuals.

When

speech

output

required

402.2

enabled,

the

screen

shall

not

blank

automatically.

406.1	Standard	Connections
Where	data	connections	used	for	input	and	output	are	provided,	at
least	one	of	each	type	of	connection	shall	conform	to	industry
standard	non‐proprietary	formats.

407.2	Contrast.
Where	provided,	keys	and	controls	shall	contrast	visually	from
background	surfaces.	Characters	and	symbols	shall	contrast	visually
from	background	surfaces	with	either	light	characters	or	symbols	on	a
dark	background	or	dark	characters	or	symbols	on	a	light	background.

407.3.1	Tactilely	Discernible.
Input	controls	shall	be	operable	by	touch	and	tactilely	discernible
without	activation.

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