SP4702-25-R-0002 ESS.pdf

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30 7009603478

1. REQUISITION NUMBER

2. CONTRACT NO. 3. AWARD/EFFECTIVE

DATE

4. ORDER NUMBER

SP4702-25-R-0002

5. SOLICITATION NUMBER

2024 DEC 27

6. SOLICITATION ISSUE

DATE

Becky HARD DBG0003

a. NAME

Phone: 614-692-7804

b. TELEPHONE NUMBER (No Collect calls)

2025 JAN 17

8. OFFER DUE DATE/

LOCAL TIME

9. ISSUED BY CODE SP4702

DCSO COLUMBUS-DIVISION-1

PO BOX 3990

COLUMBUS OH 43218-3990

USA

10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

8 (A)

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

561621NAICS:

SIZE STANDARD: $25 Million

11. DELIVERYFOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/ CODE

OFFEROR

FACILITY

CODE

TELEPHONE NO.

18a. PAYMENT WILL BE MADE BY CODE

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK

BELOW IS CHECKED

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

See Schedule

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

29. AWARD OF CONTRACT: REF. OFFER

DATED . YOUR OFFER ON SOLICITATION

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (Type or Print) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (Type or Print) 31c. DATE SIGNED

SEE SCHEDULE

7. FOR SOLICITATION

INFORMATION CALL:

SEE SCHEDULE

11:59 PM

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA - FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE ADDENDUM

EDWOSB

X X

100%

32a. QUANTITY IN COLUMN 21 HAS BEEN

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED:RECEIVED INSPECTED

COMPLETE PARTIAL FINAL

STANDARD FORM 1449 (REV. 2/2012) BACK

36. PAYMENT

PARTIAL FINAL

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32f. TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

33. SHIP NUMBER 34. VOUCHER NUMBER 35. AMOUNT VERIFIED

CORRECT FOR

37. CHECK NUMBER

38. S/R ACCOUNT NO. 39. S/R VOUCHER NUMBER 40. PAID BY

42a. RECEIVED BY (Print)

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE

42b. RECEIVED AT (Location)

TABLE OF CONTENTS

DESCRIPTION PAGE

1-2

4-9

10-13

14-41

42-111

112-119

SOLICITATION/CONTRACT FORM

TABLE OF CONTENTS

SECTION A

SECTION B

SECTION C – STATEMENT OF WORK

SECTION I

SECTION K

SECTION L

SECTION M

SECTION J – ATTACHMENTS

ATTACHMENT 01 – ESS QUALITY ASSURANCE SURVEILLANCE PLANS

(QASP) ATTACHMENT 02 – SCA WAGE RATE DETERMINATION

120-131

132-140

SECTION A - SOLICITATION/CONTRACT FORM

Offers are required to be received by, January 17th, 2025, at 11:59 PM Eastern Standard Time. Late offers will not be considered for this procurement.

DESCRIPTION OF PRODUCTS AND SERVICES

Services: Maintenance of the Electronic Security Systems (ESS) for the Defense Supply Center Columbus (DSCC).

The award will be made to the responsible firm whose quote is determined to be the best value to the Government, all factors considered.

The government will be utilizing FAR 13.5 procedures for this requirement.

PERIOD OF PERFORMANCE

The period of performance will be for one (1) Base Year of 12 months and four (4) 12-month option years. Base year includes 30-day phase-in period from 28 Feb – 29 Mar 2025

Base Year 28 Feb 2025 – 27 Feb 2026 Option Year I 28 Feb 2026 – 27 Feb 2027 Option Year II 28 Feb 2027 – 27 Feb 2028 Option Year III 28 Feb 2028 – 27 Feb 2029 Option Year IV 28 Feb 2029 – 27 Feb 2030

DELIVERY:

Delivery charges, if applicable, shall be included in total price.

PLACE OF PERFORMANCE

Defense Supply Center Columbus 3990 E. Broad Street Columbus, Ohio 43213-1152

The Government shall not be responsible or liable for any costs incurred by any parties in the preparation and submission of any technical quote or price quote in response to this RFP.

SUBMISSION OF QUESTIONS

Should the vendor have any questions with regards to the RFP, they should submit them via email, to Becky Hard at Becky.Hard@dla.mil. CC Mitchell Hatfield at Mitchell.Hatfield@dla.mil. All questions must be received by 03:00 PM EST January 10, 2025.

DISCUSSIONS

It is the Government’s intention to award without discussions; however, the Government retains the right to conduct discussions if necessary. Offerors are encouraged to present their best technical offer and prices in their initial offer submission. The Government may reject any or all offers if such action is in the public interest; accept other than the lowest offer; and waive informalities and minor irregularities in offers received.

PROPOSAL PREPARATION

mailto:Becky.Hard@dla.mil.

mailto:Becky.Hard@dla.mil.

mailto:Becky.Hard@dla.mil.

mailto:Becky.Hard@dla.mil.

mailto:Mitchell.Hatfield@dla.mil mailto:Mitchell.Hatfield@dla.mil mailto:Mitchell.Hatfield@dla.mil mailto:Mitchell.Hatfield@dla.mil

Award Determination: Best Value

This award will be issued using a Best Value determination, see section L and M for details.

QUALITY ASSURANCE SURVEILLANCE PLAN

The attached Quality Assurance Surveillance Plan (QASP) outlines how a potential awardee will be monitored throughout contract performance.

WAGE DETERMINATON

In accordance with FAR 22.1002-2 “Wage determinations based on prevailing rates,” contractors performing on service contracts in excess of $2,500.00 to which no predecessor contractor’s collective bargaining agreement applies shall pay their employees at least the wages and fringe benefits found by the Department of Labor (DOL) to prevail in the locality or, in the absence of a wage determination, the minimum wage set forth in the Fair Labor Standards Act. The current DOL wage rate determination is attached accordingly.

NO AWARD

The Government reserves the right to not make an award as a result of this RFP if an award is determined contrary to the best interest of the Government.

VENDOR PROPOSAL INSTRUCTIONS AND REQUIREMENTS

1. Period for Acceptance of Offers: The offeror agrees to hold the prices in its offer firm for 90 calendar days from the date specified for receipt of offers, unless another time period is specified in an addendum to the solicitation.

2. Offeror Submittal Requirements: in order to be further considered for award, offeror shall submit the following as part of their quote:

a. Signed 1449.

b. Completed pricing documents and CLINS.

c. Acknowledgement of any solicitation amendments.

d. Confirm compliance with requirements included in the drawings and specifications.

e. If applicable, include GSA Contract number with relevant information to contract.

3. The Government will issue a single purchase order resulting from this RFQ to the responsible vendor whose quote conforming to the RFP will be most advantageous to the Government, price and other factors considered. Therefore, it is important that your initial quote submittal is on the most favorable terms and complies with all instructions contained in this request. The Government also reserves the right not to issue an award as a result of this request if such an award is determined to be contrary to the best interests of the Government.

4. Exceptions to any terms and conditions of the RFP may make the quote unacceptable.

DLA POC’s

Contracting Officers Representative:

Alan Albrecht Alan.albrecht@dla.mil 614-692-8939

Contract Specialist:

Becky Hard Becky.Hard@dla.mil 614-981-1791

Contracting Officer:

Mitchell Hatfield Mitchell.Hatfield@dla.mil 614-692-9443

WIDE AREA WORKFLOW (WAWF)

All invoices shall be submitted through the Wide Are Workflow (WAWF) system. No other means of invoice acceptance or contract payment are allowed under this contract. See Clause 252.232-7006 for additional details.

ATTACHED DOCUMENTS

Service Contract Wage Rate Determination Quality Assurance Surveillance Plan (QASP)

Common Access Card (CAC) Procedures

Performance under this contract may require the contractor to obtain a Common Access Card (CAC). If CACs are issued under this contract, the contractor shall complete and comply with the following steps to obtain, control, and turn-in Government-issued CACs, as well as establish procedures to control and account for contractor CACs at all times. This process is only for the issuance and accountability of CACs. Contractors may be required to provide additional forms and follow additional procedures for other forms of access and/or background/security checks depending on local site/installation requirements.

1. The contractor has each contractor employee requiring a CAC complete and sign Sections I and II of the DD Form 1172-2. The instructions for completing the DD Form 1172-2 are located at http://www.cac.mil/docs/1172-2-Instructions.pdf.

mailto:Patrick.McCorkle@dla.mil mailto:Patrick.McCorkle@dla.mil mailto:Patrick.McCorkle@dla.mil mailto:Patrick.McCorkle@dla.mil mailto:Becky.Hard@dla.mil mailto:Becky.Hard@dla.mil mailto:Becky.Hard@dla.mil mailto:Becky.Hard@dla.mil mailto:William.Hurley@dla.mil mailto:William.Hurley@dla.mil mailto:William.Hurley@dla.mil mailto:William.Hurley@dla.mil http://www.cac.mil/docs/1172-2-Instructions.pdf http://www.cac.mil/docs/1172-2-Instructions.pdf http://www.cac.mil/docs/1172-2-Instructions.pdf http://www.cac.mil/docs/1172-2-Instructions.pdf

a. For Section II, Block 22 - If the contractor employee signs and the DD Form 1172-2 it is then forwarded by the contractor. This provides verification for the employee information. If the contractor is submitting a DD Form 1172-2 for him/herself (e.g., the owner), with no higher authority above them for verification, then the signature in Block 22 must be notarized to verify identity.

2. The contractor forwards the DD Form(s) 1172-2 via hand-carry, secure mail, or encrypted email to (NOTE: The contractor may forward these forms individually or as a group):

a. The Contracting Officer’s Representative (COR) for the contract, if a COR was designated.

b. The Contracting Officer (CO) for the contract, if no COR was designated.

3. Each contractor employee must verify his/her account information upon receipt of an email from the Government containing a username and password for the Trusted Associate Sponsorship System (TASS). The web link for TASS is included in the email.

4. Each contractor employee will receive an email via TASS when his/her account has been approved. The email will notify the employee to obtain a Government-issued CAC from the nearest Real-Time Automated Personnel Identification System (RAPIDS) office. The email will also provide a link that identifies the locations of RAPIDS offices.

5. Each contractor employee shall obtain his/her issued CAC from the RAPIDS office.

6. The contractor, within one (1) business day of issuance, provides written notice via email to the COR (or the CO, if no COR was designated) for each contractor CAC issued identifying the contractor employee’s name, the date of issuance, and the date of expiration of the CAC. This notification may be made individually for each contractor employee or together for a group of contractor employees.

7. The contractor establishes procedures to control and account for Government-issued contractor CACs at all times, to include the following:

a. Ensure contractor CACs issued for this contract are only used for the purpose of performing under this contract.

b. Ensure contractor CACs are secured in a manner that precludes unauthorized use and that recognizes the CAC is the property of the U.S. Government.

c. Ensure contractor employees do not abuse or place holes in their CACs.

d. Ensure contractor employees do not display their CACs in public.

8. If a contractor CAC is lost or stolen:

a. The contractor employee shall immediately notify the contractor that the contractor CAC has been lost or stolen.

b. The contractor shall immediately notify the COR (or the CO, if no COR was designated), detailing the circumstances regarding the lost or stolen contractor CAC, as follows:

i. In person, followed within one (1) business day by a written notice via email, or

ii. In writing, via email, or

iii. By telephone, followed within one (1) business day by a written notice via email.

c. The contractor shall report the lost or stolen CAC card to the local DLA Police/host installation police, who will provide the contractor a police report. If there is no local DLA Police/host installation police, or no police report is provided, the contractor shall provide information to the COR/CO, as applicable, detailing the circumstances of how the CAC was lost or stolen. The COR/CO will provide a memorandum for the contractor employee to support issuance of new CAC.

d. The contractor has the contractor employee bring the report/memorandum to the nearest RAPIDS office. If the CAC can be reissued within 24 hours, bring the report/memorandum to the nearest CAC office for reissue. If the CAC cannot be reissued in 24 hours, follow the steps for a new CAC, beginning at Step 1.

9. If the expiration date for a contractor CAC is prior to completion of the contract and the contractor employee is to continue working under the contract and still requires a CAC, the contractor:

a. Notifies the COR as follows:

i. In person, followed within one (1) business day by a written notice via email, or

ii. In writing, via email, or

iii. By telephone, followed within one (1) business day by a written notice via email

b. No less than two (2) weeks prior to the current CAC’s expiration date, completes and complies with the steps above beginning with Step 2 for issuance of a new contractor CAC for the employee.

c. Brings the expiring CAC to the RAPIDS office for turn-in and receives new CAC.

d. Notifies the COR once a new CAC has been issued.

10. The contractor/contractor employee turns in any found CACs immediately, via handcarry, to the nearest Federal law enforcement office.

11. The contractor immediately collects all contractor CAC(s) from the contractor employee(s) at:

a. Contract completion or termination

b. Termination/Reassignment of an employee (this includes any reason the employee is no longer working for the contractor under the contract or otherwise no longer requires a

CAC)

12. The contractor:

a. For contract completion or termination – within one (1) business day after collecting the contractor CAC(s), arranges for turn-in via one of the below methods:

i. If the COR/CO is co-located or near enough that in-person transfer of CACs can be arranged, the contractor:

1. Arranges to meet the COR (or the CO, if no COR was designated) to turn-in the collected contractor CAC(s).

2. Hand-carries all collected contractor CACs for turn-in to meet the COR

(or the CO, if no COR was designated).

3. Completes and signs the Government-Issued Contractor CAC Turn-In

Receipt with the COR (or the CO, if no COR was designated). The contractor is provided a copy of the receipt.

ii. If in-person transfer of CAC cannot be arranged, the contractor:

1. Sends, via certified mail, the CACs to the COR/CO. The contractor includes in the package the Government-Issued Contractor CAC Turn-In Receipt, with signed acknowledgement of contractor turn-in.

2. Notifies COR/CO that CACs have been sent via certified mail.

3. Receives a completed copy of the receipt from the COR/CO once the

COR/CO has received the CACs.

b. For termination/reassignment of an employee:

i. Immediately notifies the COR (or the CO, if no COR was designated) that the employee is no longer working for the contractor under the contract or otherwise no longer requires a CAC, as follows:

1. In person, followed within one (1) business day by a written notice via email, or

2. In writing, via email, or

3. By telephone, followed within one (1) business day by a written notice via email.

ii. Follows the turn-in procedures above for contract completion or termination, as applicable.

Contractor Reporting Requirements: The contractor is required to submit, on a monthly basis, to the COR (or the CO, if no COR was designated) a report of all employees working on the contract who have been issued CAC cards and a verification of whether each listed employee still requires a CAC. The report must note where changes have occurred (additions or deletions) since the previous month. Contractor employees who already have a CAC related to another DLA or DoD contract must be included in the monthly report. Contractor shall note the issuing organization and the CAC expiration date. Contractor is still responsible for notifying the COR/CO when the individual is no longer working under the subject contract.

The above procedures have been established as a DLA security measure. Contractors are advised that failure to comply with any of the above requirements will be considered a violation of the terms and conditions of the contract and the Contracting Officer may take action to remedy such violations.

Specifically, failure to safeguard, follow these procedures, including reporting requirements, or turn-in CACs within the established timeframes may result in the following actions, which are in addition to other actions the Contracting Officer may take under governing law and regulation and the terms and conditions of the contract:

• Immediate work stoppage (issuance of a stop work order), not to be lifted until resolution of CAC issue

• Disapproval of invoices and delay of payment

• Withholding of final payment (in accordance with FAR 52.204-9)

• Documentation of CAC Non-Compliance in the Contractor Performance Assessment Reporting

System (CPARS)

BID FORM

Maintenance of ESS Systems for DSCC Columbus

BASE YEAR:

CLIN 0001 –

(1) Full Time Software Engineer/ Network Administrator = $ ______________________

Labor Rate: $ Per Hour Per Associate = $______________________

CLIN 0002 -- (120) Hours Overtime Software Engineer = $ ______________________

OT Labor Rate: $ Per Hour Per Associate = $ ______________________

CLIN 0003 – (2) Full Time Field Technicians: = $ ______________________

Labor Rate: $ Per Hour Per Associate = $______________________

CLIN 0004 – (120) Hours Overtime Field Technicians = $ ______________________

OT Labor Rate: $ Per Hour Per Associate = $ ______________________

CLIN 0005 – Repair/ Maintenance Parts and Material = NTE $ 185,000.00

TOTAL BASE YEAR: = $ _____________________

Option Year 1: PoP: 28 Feb 2026 – 27 Feb 2027

CLIN 1001 –

(1) Full Time Software Engineer/ Network Administrator = $ ______________________

Labor Rate: $ Per Hour Per Associate = $______________________

CLIN 1002 -- (120) Hours Overtime Software Engineer = $ ______________________

OT Labor Rate: $ Per Hour Per Associate = $ ______________________

CLIN 1003 – (2) Full Time Field Technicians: = $ ______________________

Labor Rate: $ Per Hour Per Associate = $______________________

CLIN 1004 – (120) Hours Overtime Field Technicians = $ ______________________

OT Labor Rate: $ Per Hour Per Associate = $ ______________________

CLIN 1005 – Repair/ Maintenance Parts and Material = NTE $ 185,000.00

TOTAL OPTION YEAR 01: = $ _____________________

Option Year 2: PoP: 28 Feb 2027 – 27 Feb 202

CLIN 2001 –

(1) Full Time Software Engineer/ Network Administrator = $ ______________________

Labor Rate: $ Per Hour Per Associate = $______________________

CLIN 2002 -- (120) Hours Overtime Software Engineer = $ ______________________

OT Labor Rate: $ Per Hour Per Associate = $ ______________________

CLIN 2003 – (2) Full Time Field Technicians: = $ ______________________

Labor Rate: $ Per Hour Per Associate = $______________________

CLIN 2004 – (120) Hours Overtime Field Technicians = $ ______________________

OT Labor Rate: $ Per Hour Per Associate = $ ______________________

CLIN 2005 – Repair/ Maintenance Parts and Material = NTE $ 185,000.00

TOTAL OPTION YEAR 02: = $ _____________________

Option Year 3: PoP: 28 Feb 2028 – 27 Feb 2029

CLIN 3001 –

(1) Full Time Software Engineer/ Network Administrator = $ ______________________

Labor Rate: $ Per Hour Per Associate = $______________________

CLIN 3002 -- (120) Hours Overtime Software Engineer = $ ______________________

OT Labor Rate: $ Per Hour Per Associate = $ ______________________

CLIN 3003 – (2) Full Time Field Technicians: = $ ______________________

Labor Rate: $ Per Hour Per Associate = $______________________

CLIN 3004 – (120) Hours Overtime Field Technicians = $ ______________________

OT Labor Rate: $ Per Hour Per Associate = $ ______________________

CLIN 3005 – Repair/ Maintenance Parts and Material = NTE $ 185,000.00

TOTAL OPTION YEAR 03: = $ _____________________

Option Year 4: PoP: 28 Feb 2029 – 27 Feb 2030

CLIN 4001 –

(1) Full Time Software Engineer/ Network Administrator = $ ______________________

Labor Rate: $ Per Hour Per Associate = $______________________

CLIN 4002 -- (120) Hours Overtime Software Engineer = $ ______________________

OT Labor Rate: $ Per Hour Per Associate = $ ______________________

CLIN 4003 – (2) Full Time Field Technicians: = $ ______________________

Labor Rate: $ Per Hour Per Associate = $______________________

CLIN 4004 – (120) Hours Overtime Field Technicians = $ ______________________

OT Labor Rate: $ Per Hour Per Associate = $ ______________________

CLIN 4005 – Repair/ Maintenance Parts and Material = NTE $ 185,000.00

TOTAL OPTION YEAR 04: = $ _____________________

PERFORMANCE WORK STATEMENT (PWS)

Electronic Security System (ESS) and Electronic Key Control (EKC) Maintenance and

Support Services, DLA, Defense Supply Center Columbus Ohio

1.0 General: This is a non-personal services contract to provide Electronic Security System

(ESS) and Electronic Key Control (EKC) Maintenance and Support Services for the Defense

Logistics Agency at the Defense Supply Center located in Columbus Ohio. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. All provisions, requirements, and standards of the base contract apply except as identified in this PWS. This contract requires a Secret Security

Clearance for all contractors actively working on site.

1.0.1 Introduction: The Defense Logistics Agency (DLA) is a United States (U.S.)

Department of Defense (DoD) agency providing worldwide logistics support to the missions of the Military Departments and the Combatant Commands.

In support of these missions, DLA Installation Management (DM) maintains a presence at

DLA locations for the life, health, and safety systems including Electronic Security Systems

(ESS) and Electronic Key Control (EKC). DM serves as the functional proponent for all ESS and EKC requirements, policy, and procedures.

ESS encompasses Intrusion Detection Systems (IDS), Access Control Systems (ACS), and

Closed-Circuit Television (CCTV) systems, for DLA facilities, personnel, and property. EKC controls and logs the access to key cabinets located around the installation that authorized users can operate to remove specific keys for facility access.

The ESS and EKC, includes all subcomponents, are located within the DLA Defense Supply

Center Columbus, Ohio (DSCC) and currently reside on the DLA network

1.0.2 Scope and Tasks (Service Plan): The contractor shall provide a program management plan. The plan shall clearly establish the scope of work to include Preventative

Maintenance (PM), Corrective Maintenance (CM), Emergency Maintenance (EM), software upgrades for associated equipment/hardware for the Lenel OnGuard, Lenel Milestone, Keystone, and Morse Watchman Key System at DSCC. At a minimum, the plan shall include all personnel to conduct services, the licenses and certifications for each individual, the methods, and tools to be used to conduct service for each building, and a schedule.

1.0.3 Scope and Tasks (Work Effort): The Contractor shall manage the total work effort associated with the PWS herein to assure timely completion of all PWS items including, but not limited to, planning, developing, and implementing project plans, scheduling, report preparation, communication and coordinating with stakeholders, escalation procedures, establishing and maintaining records, monitoring, and quality control. The Contractor shall provide fully qualified personnel with the necessary management expertise, training, and certifications to assure the performance of the work in accordance with sound and efficient management practices.

Support Services, DLA, Defense Supply Center Columbus Ohio

1.1 Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Maintenance and Support Services for the ESS and EKC system as defined in this Performance Work Statement except for those items specified as government furnished property and services. The Contractor shall perform to the standards, terms and conditions set forth in in this PWS.

The Government may add new work projects providing funding is available from ODCs to support project equipment requirements. This will be limited to small scale projects that would not require additional resources in manpower and would be able to be performed by contractors on site. Projects may include additional card readers installed, cameras, and the like. Any new project work shall be approved in writing from the KO/COR.

1.1.1 The Contractor shall be an authorized, licensed Value-Added Reseller (VAR): in good standing with Lenel. The contractor shall be responsible for obtaining all necessary licenses and certifications required to perform maintenance and repair services on Lenel

ESS, CCTV, Milestone and Morse Watchmans equipment and comply with all applicable

DoD, Federal, State, and local laws. The Contractor shall maintain updated copies of any applicable licenses and certifications for all employees and make them available to the

Government upon request.

1.1.2 The Government reserves the right to: the Government reserves the right to ADD to or DELETE from the ESS/EKC Maintenance Support Services contract anytime during the period of the contract as the need arises due to ongoing efforts keeping up with cyber and enterprise infrastructure updates.

1.2 Type of Contract: The Government will award a Firm Fixed Price contract.

1.3 Hours of Operation: Regular working hours for DSCC are estimated to be 8-hour work days Monday through Friday from 0730-1600 including a 30 minute break for lunch.

Maintenance and repairs will be performed during these hours unless coordinated with

COR/TPOC. Work will be performed during normal working hours when practical. However, due to operational requirements, schedules, and the availability of required resources and/or downtime of those resources, overtime (OT) may be required. OT allowances are in accordance with the identified labor categories and estimated labor hours specified in the Government pricing model. Prior to OT hours being worked, the contractor will obtain COR concurrence for the specified hours per labor category and applicable dates. Specifically, the contractor will not exceed the estimated OT allowable hours as identified at time of contract award.

Support Services, DLA, Defense Supply Center Columbus Ohio

1.3.1 Recognized Holidays: The days specified below are legal Federal holidays. If the holiday falls on a Saturday, it is observed on Friday; if the holiday falls on Sunday, it is observed on Monday. The Contractors will not be required to work on holidays, except incomplete tasks which are mission-essential or Emergency Work.

New Year’s Day Labor Day Martin Luther King Jr’s Birthday Columbus Day Presidents Day Veteran’s Day Memorial Day Thanksgiving Day Juneteenth Independence Day Christmas Day Independence Day

1.3.2 Schedule: The Contractor shall schedule and arrange work to cause the least interference with the normal occurrence of Government business and mission. In those cases where some interference may be essentially unavoidable, the Contractor shall make every effort to minimize the impact of the interference, inconvenience, equipment downtime, interrupted service, and/or customer discomfort. Non-scheduled visits will be coordinated with the COR at least five (5) working days in advance and notify the COR if the work being performed may cause interference. Notification shall include the type of work to be done and the estimated completion date/time. The Contractor shall reschedule any work that the KO/COR deems necessary to avoid unacceptable disruptions in the Government's business.

The Contractor shall create, maintain, and submit project plan(s)/schedule(s). Initial plans and schedules are due within five (5) business days after award and will be updated monthly (on 1st Monday of month) until the final inspection is completed. The Contractor shall create, maintain, and submit project plan(s)/ schedule(s) 15 business days following a request for any upgrade, installation, or replacement of device(s) and or application(s). Microsoft Project is the preferred software/format for project plans/schedules. Project plans/schedules shall include Task ID, Task Name, Actual Start, Actual Finish, Baseline Start, Baseline Finish, % complete, resource name/title, with the critical path defined utilizing predecessors and/or successors. The Government may return unacceptable plans and schedules for re-work, and the Contractor shall update and re-submit project plans and schedules within five (5) business days of request.

1.3.2.1 Post Award Kickoff Meeting: The Contractor shall coordinate a post award Kickoff meeting prior to the initiation of work and conduct monthly In Process Review (IPR) meetings. These meetings will be held with the Contractor, CPM, KO, Contract Specialist (CS), COR, and the J6 TPOC to discuss an overview of Contractor’s plans to manage scope, schedule, and resources. The Contractor will discuss stakeholders’ expectations, details of contract execution including incident management, triage support, technology road map plans including current and future software/hardware landscape general conditions, project schedule/plan, work schedules, coordination, security, safety, deliverables, permits, and other matters pertinent to work accomplishments shall be discussed in this meeting. Contractor shall attend other meetings as required in support of contract tasks.

Support Services, DLA, Defense Supply Center Columbus Ohio

1.4 Background: This Performance Work Statement (PWS) outlines requirements for limited New Installations (NI), Preventative Maintenance (PM), Corrective Maintenance (CM), Emergency Maintenance (EM), and upgrades for the Lenel OnGuard, Lenel Milestone, and Morse Watchman Key System at DSCC. Specifically, for this effort the Contractor will provide technical services for Defense Supply Center Columbus, Ohio. At Defense Supply Center Columbus, Ohio. The Contractor will provide services for the Lenel OnGuard, Lenel Milestone CCTV, Keystone Software, and Morse Watchman’s KeyWatcher Touch System.

The Contractor will provide installation and/or maintenance support to include but not limited to daily operations testing, cybersecurity support and artifacts, hardware and software upgrades, patches, migrations, enhancements, inspection, and corrective and preventive maintenance.

The Contractor will assist with supporting information protection needs and system security requirements for Commercial off-the-Shelf (COTS) ESS and EKC solutions.

1.5 Scope: Electronic Security and Electronic Key Control Systems maintenance and support services. Services include Maintenance and upgrades to software and hardware for LENEL OnGuard, Lenel Milestone (CCTV), KeyStone software, and Morse Watchman Key Watcher Touch Software.

1.6 Objectives: Electronic Security and Electronic Key Control Systems are maintained to ensure maximum uptime and mitigate security risks to the installation. Upgrade hardware, software, and limited New Installations (NI) and or expansion of the ESS and EKC systems to mitigate the changing various threats to the installation and personnel.

1.7 Area of Responsibility: Defense Logistics Agency (DLA), Defense Supply Center Columbus (DSCC), including but not limited to all DLA buildings, gates, fence-lines, open spaces (green space), and any other DLA owned property requiring ESS and EKC systems as determined by DLA Physical Security. This includes local or headquarters mandated requirements by Physical Security.

1.8 Period of Performance: The period of performance will be for one (1) Base Year of 12 months and four (4) 12-month option years. Base year includes 30-day phase-in period from 28 Feb – 29 Mar 2025

Base Year 28 Feb 2025 – 28 Feb 2026 Option Year I 28 Feb 2026 – 28 Feb 2027 Option Year II 28 Feb 2027 – 28 Feb 2028 Option Year III 28 Feb 2028 – 28 Feb 2029 Option Year IV 28 Feb 2029 – 28 Feb 2029

Support Services, DLA, Defense Supply Center Columbus Ohio

1.9 Work Control (General): The Contractor shall implement all necessary work control procedures to ensure timely accomplishment of work requirements, as well as to permit tracking of work in progress. The Contractor shall plan and schedule work to assure material, labor and equipment of all contracted items are available to complete work requirements within the specified time limits and in conformance with the quality standards established herein.

The Contractor shall submit a Quality Control Plan (QCP) within ten business days of contract start date to the COR and updated monthly in the MSR. This plan shall describe the Contractor’s methodology of compliance with the Deliverables and Performance Requirements Summary outlined above. The COR will notify the Contractor of concurrence or required modifications to the QCP within ten business days of receipt. The Contractor shall make appropriate modifications within five (5) business days of the COR’s notification and provide a revised QCP within five (5) business days.

The Contractor shall provide operations, sustainment, and maintenance support including mechanical Preventative Maintenance (PM), Corrective Maintenance (CM), and technical services support of software/hardware including any required manufacturer support plan products.

Specifically, the Contractor shall provide the personnel, equipment, spares, mechanical hardware, software/firmware including licensing required for fully operational ESS and EKC systems including, but not limited to, testing, inspection, maintenance, services, patching, upgrading, migrating, and/or enhancing ESS and EKC systems.

Preventative Maintenance (PM) includes a recurring set of scheduled services and actions which the Contractor shall provide to keep systems fully operational and compliant.

Corrective Maintenance (CM) is the non-recurring unscheduled repairs or services required to make the systems fully operational.

Emergency Maintenance (EM) is any activity that requires immediate action. DSCC security personnel are the first line of defense for responding and assessing mission critical situations.

DSCC security personnel must assess what the problem is and determine the correct response prior to the ESS Support contractor being notified. The contractor shall:

1. Respond to requests for emergency maintenance.

2. Perform troubleshooting functions of the IESS (Hardware and Software).

3. Contact the DISA Global Service Desk and request an incident be opened and assigned to J62BK – OT Security for ESS issues as necessary.

4. Coordinate with the Information Technology Operations Center (ITOC) as necessary.

5. Locate the cause of the faults, replace defective components/equipment, and make necessary adjustments to the system (Hardware and Software).

6. Follow-up with the DSCC security POC detailing the emergency, arrival time to the site, and repair/corrections needed to return the system to full functionality.

Support Services, DLA, Defense Supply Center Columbus Ohio

7. Follow-up with the DSCC security POC upon completion of the repair.

Technical services support includes daily operations support, version upgrades, patching, security updates, enhancements, data migrations, and/or network migrations required for ESS and EKC systems. All required cyber updates and patches shall be done through Preventative Maintenance including Information Assurance Vulnerability Alert (IAVMs), Cyber Task Order (CTO), Assured Compliance Assessment Solution (ACAS) scan remediations or any other cyber requirements to include updating or creating any supporting cybersecurity documentation required for assessment and accreditation.

1.9.1 Work Control (Operations): The Contractor shall support daily operations of systems including system monitoring, break/fix triage support, incident management, project management, configuration management, software/hardware updates/upgrades, and PM/CM required in day-to-day operations support. Contractor shall provide an Incident Response Plan (IRP) for incident management to the COR and J6 TPOC for approval.

1.9.2 Work Control (Sustainment): The Contractor shall develop and implement a Sustainment Plan for all systems, subsystems, and equipment IAW with original equipment manufacturer and/or Federal/DoD/DLA policies and procedures. The Sustainment Plan shall include the periodic maintenance, repair, replacement, and overhaul of existing systems, hardware, and software including planned version upgrades of the application and Operating System (OS). The Contractor shall provide the Sustainment Plan which includes the technology road map, the PM schedule, and Corrective Maintenance (CM) approach to the COR for approval within five (5) days of contract award. The CM approach should include:

1. Position qualified and certified personnel, test equipment, and other pertinent information needed to quickly diagnose and make repairs.

2. Plan, perform, and document system confidence tests, periodic inspections, and preventive maintenance of the application and servers.

3. Identify critical system operations and implement strategies to prevent potential failures or administrative downtime from creating a critical system outage.

4. Provide after-hours support response times within 4 hours for tickets/issues

5. Since these applications are health and safety systems, they require high uptime ~ 99.6%, 24/7, 365 and the Contractor shall maintain and support as such.

6. Analyze fault histories and fault trends to proactively predict and mitigate repetitive issues.

7. Respond to and take corrective action to resolve vulnerabilities identified by the Contractor or the Government. Lead the efforts to resolve the vulnerabilities associated with

Support Services, DLA, Defense Supply Center Columbus Ohio the ESS applications, servers, clients, or equipment, coordinate resolution with appropriate DLA Technical Reps that support OS, hardware, etc. as required.

8. Provide ongoing training for Government personnel as requested in support of the existing ESS/EKC.

9. As a software upgrade becomes available, the Contractor shall develop a plan for the upgrade and present that plan to the COR for approval. The COR will present this plan to the J6 Technical Point of Contact (TPOC) for routing for J62 approval. Once approved, the Contractor shall execute their plan to install the upgrade(s) and return the ESS system(s) to an operational state.

10. The Contractor will be responsible for all IAT- II level version upgrades, patching, device enhancements, device replacements that reach end of life/support and for device replacements of hardware equipment that does not meet cyber standards/requirements including migrations required for ESS and EKC systems compliance.

The Contractor shall perform preventive maintenance service on all equipment which consists primarily of inspection, testing, cleaning, lubrication, adjustment and calibration to verify proper system operation; minimize malfunction, breakdown, and deterioration of systems and equipment. The Contractor shall perform PM services in accordance with the information specified in Appendix A - Equipment Listing.

All replacement parts, materials, environmental compliance and Contractor personnel transportation used for PM shall be included in the contract unit price for PM services.

BATTERY MAINTENANCE:

Battery voltage and charge levels will be checked timely as part of each maintenance visit.

Any battery incapable of maintaining a 75% charge will be replaced immediately. "Timely" as defined in the QASP is an agreed upon time frame between the COR and Contractor, based upon scope, scheduling and workload not to exceed 15 working days from date of maintenance visit unless otherwise authorized by the COR or Contracting Officer.

QUARTERLY COMPLETE SYSTEM TEST OF INTRUSION DETECTION SYSTEM (IDS):

All quarterly IDS testing shall be scheduled to be performed during normal working hours. All Restricted and Controlled Areas will be tested monthly.

MONTHLY ARMS VAULT TEST OF THE INTRUSION DETECTION SYSTEM (IDS):

All monthly Arms Vault IDS testing shall be scheduled to be performed during normal working hours. This excludes bulk storage areas which are done quarterly.

Preventative maintenance test of all ESS will be conducted annually.

Preventative maintenance of Morse Watchmans Keypro Touch will be in accordance with manufacturers requirements.

Support Services, DLA, Defense Supply Center Columbus Ohio

2.0 Maintenance: The Contractor shall perform Preventive Maintenance (PM) services on all equipment which consists primarily of routine recurring inspection, testing, cleaning, lubrication, adjustment, and calibration to verify proper system operation to minimize malfunction, breakdown, and deterioration of systems and equipment. The Contractor shall submit and maintain an up-to-date schedule with status for all PM tasks. Any modifications, changes, additions, or deletions shall be submitted to the COR for approval and once approved and implemented, documented in as-built drawings, and provided to the site.

2.0.1 Enterprise Configuration Management (ECM): The Contractor shall adopt DLA Enterprise Configuration Management (ECM) plans ensuring all hardware and software changes are approved by the J6 TPOC and coordinated with the COR. The Contractor shall use the DLA Business Capability Management (BCM) ServiceNow, Change Implementation Plans (CIPs), and provide technical expertise in Enterprise Change Requests (ECRs) that addresses product management and version control for software (changes) and hardware (changes). The Contractor shall support business processes documentation such as Scheduled Maintenance Requests and Information Technology Operations Center (ITOC) notice (INFOSPOT) and all other control items such as customer notifications. The Contractor shall evaluate all changes to the approved system requirements baseline for risk to security, and for schedule and cost impact, provide evaluations in writing and with sufficient detail to allow for review and approval by the configuration governance structure as required. CIPs and ECRs are normally required 21 business days in advance of required change.

2.0.2 Configuration Audit: A configuration audit is an inventory of all existing hardware, software, data, drawings, devices, and technical documentation and is a function of Configuration Management. The Contractor shall perform an initial configuration audit and provide to the COR within ten (10) business days of performance start. Asset lists shall be provided upon request and include product details such as hosting location, model, versioning, product type, and other details about the product, software, hardware, or device. The Contractor shall report updates to asset list(s) within the monthly status reports. Additionally, a data dictionary is required.

The contractor shall:

1. Manage the site inventory of equipment and material spares using a Microsoft

Excel spreadsheet for tracking purposes. The government will use this spreadsheet to monitor purchases, repairs, and disposals.

2. Maintain the following categories on the Microsoft Excel spreadsheet.

a. Item configuration number

b. Item nomenclature (Common Name)

c. Current Item Quantity

d. Item low level (Lowest quantity allowable before ordering replacements)

e. Item high level (Highest quantity allowable on shelf)

f. Warranty expiration date

g. Date order placed

h. Date order received (on-site)

Support Services, DLA, Defense Supply Center Columbus Ohio

3. The contractor shall NOT include any contractor consumables as part site inventory. Examples of contractor provided consumables are, electrical tape, cleaning rags, brushes, etc. Approved consumables for site inventory are cleaners, lubricants, fuses, lamps, etc.

4. Validate and maintain the inventory of security system hardware.

5. Validate and maintain an inventory of all system software, license information, versions, and system and security patches.

6. Keep, appropriately secured, copies of site-specific support documentation to include software license information, versions and patches, technical manuals, and design plans at the government facility.

7. Review and validate technical drawing as part of the configuration audit.

8. Validate the existence of technical manuals as part of preventive maintenance

9. Summarize actions taken to validate and update drawings and technical documentation as part of the contractor’s monthly status report to the government.

2.1 Records/Reports: The Contractor shall maintain management, maintenance, repair records, and reports. All records and copies of reports shall be turned over to the COR within seven (7) calendar days prior to contract completion. Contractor shall always maintain red line drawings on site, product data sheets, license/software data, and at the conclusion of the contract all red line as-built drawings shall be submitted in CAD format v. 2022 or newer.

2.2 Cyber Security Requirements: The Contractor shall provide cybersecurity (CS) in accordance with all current policies, procedures, and statutes, to include (but not restricted to) the following, as applicable, to specific task orders (most current version):

System Identification Reference Documents:

1. Committee on National Security Systems Instruction 1253, Security Categorization and Control Selection for National Security Systems, July 29, 2022

2. Federal Information Processing Standards Publication 199, Standards for Security Categorization of Federal Information and Information Systems, February 2004

3. Federal Information Processing Standards Publication 200, Minimum Security Requirements for Federal Information and Information Systems, March 2006

4. Federal Information Security Management Act (P.L. 107-347, Title III), December

5. Department of Defense Instruction 5000.02, Operation of the Defense Acquisition System, January 23, 2020

Support Services, DLA, Defense Supply Center Columbus Ohio

6. Department of Defense Instruction 5200.39, Critical Program Information (CPI) Identification and Protection within the Research, Development, Test, and Evaluation (RDT&E) Incorporating Change 3, Effective October 1, 2020

System Compliance, Instructions and Guidelines Reference Documents:

1. 44 U.S.C. § 3542, January 2012

2. Department of Defense Instruction 8500.01, Cybersecurity, Incorporating Change 1, Effective October 7, 2019

3. Department of Defense Instruction 8510.01, Risk Management Framework (RMF) for DoD Information Technology, July 19, 2022

4. Department of Defense Instruction 5200.44, Protection of Mission Critical Functions to Achieve Trusted Systems & Networks, Incorporating Change 3, October 15, 2018

5. DoD Program Manager’s Guidebook for Integrating the Cybersecurity Risk Management Framework (RMF) into the System Acquisition Lifecycle

6. Defense Acquisition Guidebook (DAG)

7. Department of Defense Directive 8140.01, Cyberspace Workforce Management, October 5, 2020

8. Department of Defense Instruction 8330.01, Interoperability of Information Technology (IT), Including National Security Systems (NSS), September 27, 2022

System Cybersecurity Implementation Reference Documents:

1. Department of Defense Instruction 8580.1, Information Assurance (IA) in the

Defense Acquisition System, July 9, 2004

2. National Institute of Standards and Technology Special Publication 800-82 Revision 2, Guide to Industrial Control Systems (ICS) Security, February 2015

3. UFGS-25 50 00.00 20 Cybersecurity of Facility-Related Control Systems

4. United Facilities Criteria (UFC) 4-010-06, Cybersecurity of Facilities-Related Control Systems

Personnel Requirements Reference Documents:

1. Department of Defense DoD 8570.01-M, Information Assurance Workforce

Improvement Program, change 3 dated 24 Jan 2012

2. DoD Manual (DoDM) 8140.03 Cyberspace Workforce Qualification & Management Program, dated 15 Feb 2023

FRCS Guidelines Reference Documents:

1. Deputy Under Secretary of Defense (Installations and Environment) Memo dated 19

Mar 14, subject: Real Property Related ICS Cybersecurity

Support Services, DLA, Defense Supply Center Columbus Ohio

2. Defense Logistics Agency Risk…