TE 5.17 Performance Requirements Summary.docx
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- SP3300-11-R-0006
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Defense Logistics Agency Distribution
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T.E. 5.17 - Performance Requirements Summary
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SP3300-11-R-0006
TECHNICAL EXHIBIT 5.17
PERFORMANCE REQUIREMENTS SUMMARY (PRS)
| Performance Requirement |
| Performance Measure |
| Method of Surveillance |
| Frequency |
| Minimum Satisfactory Rating |
| C-1 through C-5 Customer Support |
| 1) Customer Satisfaction as determined by Customer’s response to Customer Satisfaction Survey |
| 100% Surveillance supplemented by Customer Complaints |
| Semi-Annual |
| 95% |
| C-1.6 Environmental, Safety, and Occupational Health (ESOH) |
| 1) Establish written ESOH plan; HAZCOM plan; and Spill Response Plan |
| Random Sampling |
| Semi-Annual |
| 100% |
| 2) No Notification of Violation or Findings of Contractor HM operations as a result of DoD or Non-DoD inspections |
| 100% Surveillance |
| Each Inspection |
| 100% |
| C.5.4 Material Management; C-5.7 Inventory Management |
| 1) The receipt cost per line item shall equal the cost of issue per line item for all HM issued |
| Random Sampling |
| Monthly |
| 100% |
| 2) For any HM, the contents of the MSDS contained in HMMS shall match the manufacturer specific MSDS |
| Random Sampling |
| Quarterly |
| 100% |
| 3) Maintain or have immediate access to a 30-day inventory of all HM identified on the AUL that have experienced one or more transactions per month during the prior 12 months |
| Random Sampling |
| Monthly |
| 95% |
| 4) Contractor is financially liable for all Government-Owned inventory discrepancies (losses) in excess of 2 ½% of stock inventory value based on the stock inventory of the last calendar year. Gains will not be applied to losses. |
| Random Sampling |
| Monthly, Annually, or as required |
| 98% |
| 5) HM inventory accuracy level of Government-Owned material |
| Random Sampling |
| Monthly |
| 95% |
| C-5.6.1 Shelf-Life Management |
| 1) Shelf-life Management of material (IAW DoD Shelf-Life Management Program and DoDI 4140.27M |
| Random Sampling |
| Monthly |
| 100% |
| C-5.8 Issue |
| 1) HM requisitions filled by RDD (See TE 5.18 Priority Codes) |
| 100% |
| Monthly |
| 95% |
| C-5.8.2.1 Container Tracking and Close-Out in HMMS |
| 1) Contractor has made documented efforts of distributing and collecting container tracking information and closing out container in HMMS |
| Random Sampling |
| Quarterly |
| 100% |
| C-5.3 HMMS |
| 1) The Contractor has maintained database continuity and integrity at all times at each site. |
| Random Sampling |
| Monthly |
| 95% |
| 2) Contractor has updated and maintained AUL activity. Contractor has made all updates based on customers’ AUL authorization forms. Contractor has entered all approved, pertinent AUL information into HMMS within 2 days of receipt of the command approved AUL. |
| Random Sampling |
| Monthly |
| 95% |
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