Solicitation - W81K0426RA011 29 MAY 26.pdf

WOMEN-OWNED SMALL

BUSINESS (WOSB)

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

1. REQUISITION NUMBER PAGE 1 OF

2. CONTRACT NUMBER 3. AWARD/EFFECTIVE

DATE

4. ORDER NUMBER 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE

DATE

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME b. TELEPHONE NUMBER (No collect 8. OFFER DUE DATE/

LOCAL TIME

9. ISSUED BY

13b. RATING

14. METHOD OF SOLICITATION

CODE

15. DELIVER TO 16. ADMINISTERED BY CODE

18a. PAYMENT WILL BE MADE BY CODE17a. CONTRACTOR/

OFFEROR

CODE

FACILITY

CODE

CODE

TELEPHONE NUMBER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK

BELOW IS CHECKED

REQUEST

FOR QUOTE

(RFQ)

INVITATION

FOR BID

(IFB)

REQUEST

FOR

PROPOSAL

(RFP)

SEE ADDENDUM

19.

ITEM NUMBER

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Government Use Only)

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH

AND DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND

ON ANY ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS

SPECIFIED

29. AWARD OF CONTRACT: REFERENCE OFFER

DATED . . YOUR OFFER ON SOLICITATION

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR

30b. NAME AND TITLE OF SIGNER (Type or print) 30c. DATE SIGNED

31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

31b. NAME OF CONTRACTING OFFICER (Type or print) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 11/2021)

Prescribed by GSA - FAR (48 CFR) 53.212

10. THIS ACQUISITION IS UNRESTRICTED OR

NORTH AMERICAN

INDUSTRY CLASSIFICATION

STANDARD (NAICS):

SIZE STANDARD:

13a. THIS CONTRACT IS A

RATED ORDER UNDER

THE DEFENSE PRIORITIES

AND ALLOCATIONS

SYSTEM - DPAS (15 CFR 700)

SET ASIDE: % FOR:

11. DELIVERY FOR FREE ON

BOARD (FOB) DESTINATION

UNLESS BLOCK IS MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

ARE ARE NOT ATTACHED

ARE ARE NOT ATTACHED

27a. SOLICITATION INCORPORATES BY REFERENCE (FEDERAL ACQUISITION REGULATION) FAR 52.212-1, 52.212-4. FAR 52.212-3

AND 52.212-5 ARE ATTACHED. ADDENDA

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

8(A)

ECONOMICALLY

DISADVANTAGED

WOMEN-OWNED SMALL

BUSINESS (EDWOSB)

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

(SDVOSB)

HUBZONE SMALL

BUSINESS

SMALL BUSINESS

NOTE: OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30.

calls)

Solicitation/Contract Form Continuation

Psychological Health Program FY26Instrument Name:

Product Service Code : Q519

This is a combined synopsis/solicitation for commercial services prepared in accordance with FAR part 12. This announcement constitutes the only solicitation. Offers are being requested and a separate written solicitation will not be issued.

Solicitation number W81K0426RA011 is issued as a for Psychological Health request for proposal (RFP) Program Support Services for the United States Army Reserve Command (USARC).

This acquisition set-aside for small business concerns. This solicitation incorporates provisions and is 100% clauses by reference. The full text of provisions and clauses may be accessed electronically at www.acquisition.

gov.

*** END OF NARRATIVE ***

W81K0426RA011

Continuation of Supplies or Services and Prices/Costs

Additional Information/Notes

Item Supplies/Service Quantity Unit Unit Price

Amount

0001 Two (2) each FTE, Regional Director Psychological Health - Team Leads (RDPH-TL): IAW with all terms and conditions of the PWS.

Product Service Code: Q519 North American Industry Classification System (NAICS): 621330 Pricing Arrangement: Firm Fixed Price

3,520 Hours

0002 Surge Hours (Regional Director Psychological Health - Team Leads):

IAW section 1.5.4 of PWS.

Product Service Code: Q519 North American Industry Classification System (NAICS): 621330 Pricing Arrangement: Firm Fixed Price

40 Hours

0003 15 each FTEs, Regional Director Psychological Health (RDPH): IAW all terms and conditions of PWS.

Product Service Code: Q519 North American Industry Classification System (NAICS): 621330 Pricing Arrangement: Firm Fixed Price

26,400 Hours

0004 Surge Hours (Regional Director Psychological Health): IAW section

1.5.4 of PWS.

Product Service Code: Q519 North American Industry Classification System (NAICS): 621330 Pricing Arrangement: Firm Fixed Price

300 Hours

0005 8 each FTE, Nurse Case Managers (NCM): IAW all terms and conditions of

PWS.

Product Service Code: Q519 North American Industry Classification System (NAICS): 621330 Pricing Arrangement: Firm Fixed Price

14,080 Hours

0006 Surge Hours (Nurse Case Managers):

IAW section 1.5.4 of PWS.

Product Service Code: Q519 North American Industry Classification System (NAICS): 621330 Pricing Arrangement: Firm Fixed Price

160 Hours

0007 Two (2) each FTE, Administrative Assistants (AA): IAW all terms and conditions of PWS.

Product Service Code: Q519 North American Industry Classification System (NAICS): 621330 Pricing Arrangement: Firm Fixed Price

3,520 Hours

0008 Travel for Psychological Health Program services will be on a as needed basis as defined in the PWS.

This is a cost reimbursable only CLIN, the Contractor will only be reimbursed for actual costs submitted in accordance with costs authorized in the Joint Travel Regulation (JTR) Volume II. This CLIN will be a Not to Exceed amount and not subject to an offered price.

Product Service Code: Q519 North American Industry Classification System (NAICS): 621330 Pricing Arrangement: Cost No Fee

11 Months

0009 Post Award Conference: IAW section

1.8 of PWS.

Product Service Code: Q519 North American Industry Classification System (NAICS): 621330 Pricing Arrangement: Firm Fixed Price

1 Each

0010 Transition Period: IAW section 1.21 of

PWS.

Product Service Code: Q519 North American Industry Classification System (NAICS): 621330 Pricing Arrangement: Firm Fixed Price

1 Months

Option Line Item

Two (2) each FTE, Regional Director Psychological Health - Team Leads (RDPH-TL): IAW with all terms and conditions of the PWS.

Product Service Code: Q519 North American Industry Classification System (NAICS): 621330 Pricing Arrangement: Firm Fixed Price

3,840 Hours

Option Line Item

Surge Hours (Regional Director Psychological Health - Team Leads):

IAW section 1.5.4 of PWS.

Product Service Code: Q519 North American Industry Classification System (NAICS): 621330 Pricing Arrangement: Firm Fixed Price

40 Hours

Option Line Item

15 each FTEs, Regional Director Psychological Health (RDPH): IAW all terms and conditions of PWS.

Product Service Code: Q519 North American Industry Classification System (NAICS): 621330 Pricing Arrangement: Firm Fixed Price

28,800 Hours

Option Line Item

Surge Hours (Regional Director Psychological Health): IAW section

1.5.4 of PWS.

Product Service Code: Q519 North American Industry Classification System (NAICS): 621330 Pricing Arrangement: Firm Fixed Price

300 Hours

Option Line Item

8 each FTE, Nurse Case Managers (NCM): IAW all terms and conditions of

PWS.

Product Service Code: Q519 North American Industry Classification System (NAICS): 621330 Pricing Arrangement: Firm Fixed Price

15,360 Hours

Option Line Item

Surge Hours (Nurse Case Managers):

IAW section 1.5.4 of PWS.

Product Service Code: Q519 North American Industry Classification System (NAICS): 621330 Pricing Arrangement: Firm Fixed Price

160 Hours

Option Line Item

Two (2) each FTE, Administrative Assistants (AA): IAW all terms and conditions of PWS.

Product Service Code: Q519 North American Industry Classification System (NAICS): 621330 Pricing Arrangement: Firm Fixed Price

3,840 Hours

Option Line Item

Travel for Psychological Health Program services will be on a as needed basis as defined in the PWS.

This is a cost reimbursable only CLIN, the Contractor will only be reimbursed for actual costs submitted in accordance with costs authorized in the Joint Travel Regulation (JTR)

12 Months

Volume II. This CLIN will be a Not to Exceed amount and not subject to an offered price.

Product Service Code: Q519 North American Industry Classification System (NAICS): 621330 Pricing Arrangement: Cost No Fee

Option Line Item

Two (2) each FTE, Regional Director Psychological Health - Team Leads (RDPH-TL): IAW with all terms and conditions of the PWS.

Product Service Code: Q519 North American Industry Classification System (NAICS): 621330 Pricing Arrangement: Firm Fixed Price

3,840 Hours

Option Line Item

Surge Hours (Regional Director Psychological Health - Team Leads):

IAW section 1.5.4 of PWS.

Product Service Code: Q519 North American Industry Classification System (NAICS): 621330 Pricing Arrangement: Firm Fixed Price

40 Hours

Option Line Item

15 each FTEs, Regional Director Psychological Health (RDPH): IAW all terms and conditions of PWS.

Product Service Code: Q519 North American Industry Classification System (NAICS): 621330 Pricing Arrangement: Firm Fixed Price

28,800 Hours

Option Line Item

Surge Hours (Regional Director Psychological Health): IAW section

1.5.4 of PWS.

Product Service Code: Q519 North American Industry Classification System (NAICS): 621330

300 Hours

Pricing Arrangement: Firm Fixed Price

Line Item

8 each FTE, Nurse Case Managers (NCM): IAW all terms and conditions of

PWS.

Product Service Code: Q519 North American Industry Classification System (NAICS): 621330 Pricing Arrangement: Firm Fixed Price

15,360 Hours

Option Line Item

Surge Hours (Nurse Case Managers):

IAW section 1.5.4 of PWS.

Product Service Code: Q519 North American Industry Classification System (NAICS): 621330 Pricing Arrangement: Firm Fixed Price

160 Hours

Option Line Item

Two (2) each FTE, Administrative Assistants (AA): IAW all terms and conditions of PWS.

Product Service Code: Q519 North American Industry Classification System (NAICS): 621330 Pricing Arrangement: Firm Fixed Price

3,840 Hours

Option Line Item

Travel for Psychological Health Program services will be on a as needed basis as defined in the PWS.

This is a cost reimbursable only CLIN, the Contractor will only be reimbursed for actual costs submitted in accordance with costs authorized in the Joint Travel Regulation (JTR) Volume II. This CLIN will be a Not to Exceed amount and not subject to an offered price.

Product Service Code: Q519 North American Industry Classification System (NAICS): 621330

12 Months

Pricing Arrangement: Cost No Fee

Line Item

Two (2) each FTE, Regional Director Psychological Health - Team Leads (RDPH-TL): IAW with all terms and conditions of the PWS.

Product Service Code: Q519 North American Industry Classification System (NAICS): 621330 Pricing Arrangement: Firm Fixed Price

3,840 Hours

Option Line Item

Surge Hours (Regional Director Psychological Health - Team Leads):

IAW section 1.5.4 of PWS.

Product Service Code: Q519 North American Industry Classification System (NAICS): 621330 Pricing Arrangement: Firm Fixed Price

40 Hours

Option Line Item

15 each FTEs, Regional Director Psychological Health (RDPH): IAW all terms and conditions of PWS.

Product Service Code: Q519 North American Industry Classification System (NAICS): 621330 Pricing Arrangement: Firm Fixed Price

28,800 Hours

Option Line Item

Surge Hours (Regional Director Psychological Health): IAW section

1.5.4 of PWS.

Product Service Code: Q519 North American Industry Classification System (NAICS): 621330 Pricing Arrangement: Firm Fixed Price

300 Hours

Option Line Item

8 each FTE, Nurse Case Managers (NCM): IAW all terms and conditions of

PWS.

Product Service Code: Q519

15,360 Hours

North American Industry Classification System (NAICS): 621330 Pricing Arrangement: Firm Fixed Price

Option Line Item

Surge Hours (Nurse Case Managers):

IAW section 1.5.4 of PWS.

Product Service Code: Q519 North American Industry Classification System (NAICS): 621330 Pricing Arrangement: Firm Fixed Price

160 Hours

Option Line Item

Two (2) each FTE, Administrative Assistants (AA): IAW all terms and conditions of PWS.

Product Service Code: Q519 North American Industry Classification System (NAICS): 621330 Pricing Arrangement: Firm Fixed Price

3,840 Hours

Option Line Item

Travel for Psychological Health Program services will be on a as needed basis as defined in the PWS.

This is a cost reimbursable only CLIN, the Contractor will only be reimbursed for actual costs submitted in accordance with costs authorized in the Joint Travel Regulation (JTR) Volume II. This CLIN will be a Not to Exceed amount and not subject to an offered price.

Product Service Code: Q519 North American Industry Classification System (NAICS): 621330 Pricing Arrangement: Cost No Fee

12 Months

Option Line Item

Two (2) each FTE, Regional Director Psychological Health - Team Leads (RDPH-TL): IAW with all terms and conditions of the PWS.

3,840 Hours

Product Service Code: Q519 North American Industry Classification System (NAICS): 621330 Pricing Arrangement: Firm Fixed Price

Option Line Item

Surge Hours (Regional Director Psychological Health - Team Leads):

IAW section 1.5.4 of PWS.

Product Service Code: Q519 North American Industry Classification System (NAICS): 621330 Pricing Arrangement: Firm Fixed Price

40 Hours

Option Line Item

15 each FTEs, Regional Director Psychological Health (RDPH): IAW all terms and conditions of PWS.

Product Service Code: Q519 North American Industry Classification System (NAICS): 621330 Pricing Arrangement: Firm Fixed Price

28,800 Hours

Option Line Item

Surge Hours (Regional Director Psychological Health): IAW section

1.5.4 of PWS.

Product Service Code: Q519 North American Industry Classification System (NAICS): 621330 Pricing Arrangement: Firm Fixed Price

300 Hours

Option Line Item

8 each FTE, Nurse Case Managers (NCM): IAW all terms and conditions of

PWS.

Product Service Code: Q519 North American Industry Classification System (NAICS): 621330 Pricing Arrangement: Firm Fixed Price

15,360 Hours

Option Line

Surge Hours (Nurse Case Managers):

IAW section 1.5.4 of PWS.

160 Hours

Item

Product Service Code: Q519 North American Industry Classification System (NAICS): 621330 Pricing Arrangement: Firm Fixed Price

Option Line Item

Two (2) each FTE, Administrative Assistants (AA): IAW all terms and conditions of PWS.

Product Service Code: Q519 North American Industry Classification System (NAICS): 621330 Pricing Arrangement: Firm Fixed Price

3,840 Hours

Option Line Item

Travel for Psychological Health Program services will be on a as needed basis as defined in the PWS.

This is a cost reimbursable only CLIN, the Contractor will only be reimbursed for actual costs submitted in accordance with costs authorized in the Joint Travel Regulation (JTR) Volume II. This CLIN will be a Not to Exceed amount and not subject to an offered price.

Product Service Code: Q519 North American Industry Classification System (NAICS): 621330 Pricing Arrangement: Cost No Fee

12 Months

Continuation of Description

PERFORMANCE WORK STATEMENT (PWS)

Part 1: Introduction

Introduction: The Contractor will administer the United States Army Reserve (USAR) Psychological Health Program (PHP). The services provided will be of nature and scope described in the paragraphs below. The PHP is designed to promote mental fitness and personal wellness to support operational readiness through linkage to behavioral health treatment, consultation, critical incident response, and clinical case management (CCM). The United States Army Reserve (USAR), also known as the Reserve Component (RC), currently has approximately 200,000 Soldiers. The primary mission of the RC is to provide trained and ready units and individuals to mobilize and deploy in support of the national military strategy. To fulfil this mission, Soldiers are required to maintain a constant state of physical and psychological readiness. The RC provides a variety of support services for Soldiers and their dependents, also referred to as family members (FM), but the RC has no mechanism for providing treatment. When on active duty, Soldiers and their dependents are eligible for treatment through the Military Health System, to include Military Treatment Facilities (MTFs). When not on active duty, Soldiers seek treatment through the Veterans Administration (VA) if eligible, or through civilian health care systems in their communities. The USAR Phycological Health Program is a support service that will assist Soldiers and dependents to access the services required to maintain optimum mental fitness and readiness.

General Information

1. General: This is a non-personal service(s) contract under which the personnel rendering the service(s) are not subject, either by the contract's terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. The contractor shall provide the following Contract Service Providers (CSP(s)): 17 Regional Directors Psychological Health (RDPH), 8 Nurse Case Managers (NCMs) and 2 Administrative Assistants (AAs) to accomplish performance of work under this contract within the Army's Reserve Surgeon Directorate Psychological Health Program.

1.1. Description of Services: This is a non-personal service(s) contract to provide equipment, supplies, and services in accordance with this contract not provided for by the Government under this PWS. The Contractor may choose to use its own resources in lieu of Government resources at no additional cost to the Government. All Contractor property shall be clearly marked to identify it as Contractor property. The Contractor shall provide identification badges for its employees. These badges shall depict the employee's name, photograph, and Contractor's name, as a minimum. The Contractor shall provide each professional office with all general supplies and Government approved training, promotional materials, and stationery necessary for program operations, in fulfillment of this contract.

Specific Government organization logos or other insignia will be provided by the COR. Under no circumstance may the Contractor's corporate name or logo appear on any material used, unless pre-authorized by the COR.

1.2. Background: The United States Army Reserve, a Reserve Component of the U.S Department of Defense (DOD), is required to provide mental health support services in accordance with Section 723 of the National Defense Authorization Act for FY 2007 (Public Law 109-163), and the 2007 Report of the DOD Task Force on Mental Health. Department of Defense Instruction (DODI), 6490.09, DOD Psychological Health Program, mandates the appointment of Psychological Health Coordinator. The DODI also outlines a uniform Psychological Health leadership structure for the Reserve Component (RC) that parallels the Active Component (AC) structure, to ensure that the psychological health needs of Reservists and National Guard (ARNG) members and their families are met. 10 U.S.C., Chapter 55 establishes: federal responsibility for Prevention, Mitigation, and Treatment of Blast Injuries (Pub. L. 109-163 (1) (D); Access to Health Care Services for Beneficiaries Eligible for

TRICARE and the Department of Veterans Affairs Health Care (Pub. L. 107-314, (A), (C); Health Care Management Demonstration Program (Pub. L. 106-398, (a), (b, 1-2), specifically to improve, develop and maintain intervention and rehabilitation programs for returning troops who have developed post- traumatic stress disorder (PTSD), experienced traumatic brain injuries (TBI), and /or other behavioral health problems associated with an individual's inability to reintegrate into civilian life. Some states and local communities currently lack access, coordination and/or the professional intervention services of mental health providers and related support systems. The RC faces unique challenges to provide mental health support to its Soldiers. Reserve Centers are community based and are seldom within the catchment area of a military treatment facility. Since the RC does not provide treatment, all treatment is provided externally through the active component Military Health System, TRICARE, the VA, civilian health insurance (to include state health insurance), and personal finances. This contract addresses the recommendations of the Department of Defense Task Force on Mental

Health, June 2007; Recommendation 5.4.1.15: The Assistant Secretary of Defense for Reserve Affairs should appoint a Director of Psychological Health (DPH) who serves as a member of the DOD Psychological Health Council. This Director's duties should parallel the duties of the Active- Duty Service Directors of Psychological Health and Recommendation 5.4.1.16, Each Service Reserve Component should appoint a full-time Director of Psychological Health to the staff of the United States Army Reserve Command (USARC) Surgeon. Where Reservists are organized by region, a full-time Regional Psychological Health Director should be appointed. This contract also complies with the subsequent mandate of DODI 6490.09, February 2012; 5b, which states: Each Service RC shall appoint at least one full-time RDPH to the staff of the USARC Surgeon. Where Reservists are organized by region a full-time regional DPH shall be appointed. Services are to be part of a comprehensive overall effort to support Soldier readiness and assist Soldiers to better cope with the sequelae of TBI and/or post-traumatic stress. They are to decrease the stigma associated with seeking mental health services as well as improve access to qualified mental health providers at the critical point, when a RC Soldier or dependent recognizes the need for mental health intervention. The purpose of this contract is to provide psychological health support services, designed for effective delivery within the RC structure and culture. The Contractor will identify and provide Regional Directors Psychological Health (RDPH) and Nurse Case Managers (NCMs) by region (Readiness Division as of Oct 2017), and at additional locations as identified by attachments to this document. Services will be delivered wherever RC Soldiers and their dependents are located, to include all US territories. RDPHs and NCMs will develop partnerships with other RC support services, with a goal of ensuring comprehensive coverage without duplication of services.

1.3. Scope: The Contractor shall provide non-personal service(s). Under this contract the Contractor shall support the PHP requirements of the USAR. In the performance of this contract, the Contractor, independently and not as an agent of the RC, shall provide all necessary personnel, management, and supervision to support comprehensive psychological health support services. The goals of the service are to provide high quality services that are SM specific, friendly and comprehensive, while typically increasing utilization rates to promote SM readiness for deployment, provide assessment, short-term problem resolution counseling, referral services, provide clinical case management and provide Traumatic Event Management, provide education, training, and support.

1.4. Objectives: The objective of this contract is to provide customer service. Customer satisfaction is the most significant external indicator of the success and effectiveness of all services provided and can be measured through customer complaints. Also, to reduce or eliminate the incidence of waste, fraud, and abuse to government financial systems.

1.5. General Information:

1.5.1. Quality Control Plan (QCP): The Contractor shall develop and maintain a QCP to ensure services are performed in accordance with (IAW) this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor's QCP is the means by which it assures that the work provided complies with the requirements of the contract.

The Contractor's Proposed QCP shall be submitted to the Contracting Officer (KO) through the Contracting Officer's Representative (COR) for review within 15 days after date of contract award.

The Government will review and either notify the Contractor in writing of acceptance of the plan or return their comments to the Contractor within 15 days. If the Government has provided comments, the Contractor shall then have 10 days to submit a Final QCP. After receipt of the Final QCP, the Contractor may receive the Contracting Officer's acceptance in writing. Any proposed changes to the accepted QCP are required to be resubmitted for acceptance by the Contracting Officer no later than 30 days prior to the anticipated change and before implementation by the Contractor. The timeline noted above will apply for review and acceptance for proposed changes.

At a minimum, the QCP must include and answer the following to be acceptable:

(a) A chart showing the organizational structure and lines of authority, the names, qualifications, duties, responsibilities, and classification of each member of the Contractor's Quality Control Team;

(b) How the Contractor will monitor work to ensure performance complies with all deliverables (etc.

timelines, deadlines, and goals);

(c) How the Contractor will monitor work to ensure performance complies with all specifications and requirements of the contract, including the contract's clauses;

(d) How the Contractor will monitor and ensure staff qualifications remain current and valid including Department of Defense (DoD) Contractor Personnel Office (DOCPER) processes /approvals throughout contract performance;

(e) How the Contractor will ensure all keys issued will remain controlled items (Paragraph 1.7 Key Control);

(f) How the Contractor will inventory and track maintenance of all Government Provided Equipment / Materials;

(g) How the Contractor will identify, investigate, and correct any non-conforming performance and prevent similar deficiencies in the future; and

(h) How the Contractor will file and save all Quality Control related documents for the life of the contract plus 5 years.

1.5.1.1. RESERVED

1.5.1.2. The contractor is responsible for the quality of all work performed. The contractor measures that quality through the contractor's own quality control (QC) program. QC is work output, not workers, and therefore includes all work performed under this contract regardless of whether the work is performed by contractor employees or by subcontractors. The contractor's QCP will set forth the staffing and procedures for self-inspecting the quality, timeliness, responsiveness, customer satisfaction, and other performance requirements in PWS. The contractor will develop and implement a performance management system with processes to assess and report its performance to the designated government representative. The contractor's QCP will set forth the staffing and procedures for self-inspecting the quality, timeliness, responsiveness, customer satisfaction, and other performance requirements in PWS. This QASP enables the government to take advantage of the contractor's QC program.

1.5.2. Quality Assurance: The Government will evaluate the Contractor's performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards. . At the end of each month, the COR will prepare a written report for the KO summarizing the overall results of the quality assurance surveillance of the contractor's performance. This written report, which includes the contractor's submitted monthly report and the completed quality assurance monitoring forms, will become part of the QA documentation. It will enable the government to demonstrate whether the contractor is meeting the stated objectives and /or performance standards, including cost/technical/scheduling objectives.

1.5.3. Recognized Holidays: Contractor personnel shall observe the same holidays as the Federal Government. When the Government is granted additional leave, including administrative leave because of inclement weather, potentially hazardous conditions, and parades and/or other functions or special circumstances, the Contractor may be required to retain staff on duty at assigned locations to maintain an acceptable level of service for those Soldiers who are required to work.

1.5.3.1. U.S. Holidays: Work shall not be performed on U.S. federally recognized holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer. When a U.S. holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively.

New Year's Day January 1st M. L. King Memorial Day 3rd Monday in Jan Presidents Day 3rd Monday in February Memorial Day last Monday in May

Juneteenth June 19th Independence Day July 4th Labor Day 1st Monday in September Columbus Day 2nd Monday in October

Veteran's Day November 11th Thanksgiving Day 4th Thursday in November Christmas Day December 25th

1.5.3.2. RESERVED

1.5.4. Operating Hours: The Contractor is responsible for conducting business between the hours of 0800-1700 Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings, unless otherwise provided for within this PWS. The Contractor shall adjust its hours of operation as necessary to align with working hours at the designated places of performance, to include drill weekends as necessary; the Contractor shall in all cases provide 40 hours of weekly availability except in accordance with its proposed authorized leave plan. The Contractor shall be granted an exception of up to 20 hours per FTE per year, for Surge hours as needed. These hours shall not be considered overtime and must be preapproved by the Contracting Officer. All supporting documentation for these exceptional hours must be submitted to the COR at least 48 hours prior to the execution of the time.

1.5.4.1. Government Facility Office Hours: The Government facility office hours are 0800 to 1700), and days Monday thru Friday and Battle Assembly (BA) weekends except U.S. Holidays identified in paragraph 1.5.3.1 above or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

1.5.4.2. Government Facility Operating Hours: The Government facility operating hours occur between the hours of 0800 to 1700, days Monday through Friday and on BA weekends. The Government facility is closed for operations during the recognized U.S. Holidays identified in paragraph 1.5.3.1 above. The Government facility may close due to local or national emergencies, administrative closings, or similar Government directed facility closings and will be communicated by the Contracting Officer to the Contractor.

1.5.4.3. Contractor Support Hours: The Contractor shall provide support between the hours of 0800 to 1700, the days Monday through Friday and additionally they shall be required to support units during their BA weekends (report hours will be given to them). The Contractor shall maintain an adequate workforce at all times, for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce is essential. For other than firm fixed price contracts, the Contractor will not be reimbursed when the Government facility is closed for the above reasons.

1.5.4.3.1. Contractor Work Plan: The Contractor shall establish and maintain a comprehensive Continuous Quality Improvement (CQI) system for measuring, evaluating, and improving performance of clinical and administrative services provided under terms of the contract. RC will be invited to participate in all CQI meetings, and will participate at the discretion of the COR. PHP CQI Program Plan. Within thirty (30) days of any contract award, the Contractor shall submit to the COR for review and approval, a written CQI Program Plan. The CQI Program Plan shall address items such as the structure of the CQI program, program intent and goals, and committee structure and composition. The plan should describe proactive approaches to maintaining and improving quality in all operational components. Annual CQI Work Plan. Within thirty (30) days of the beginning of each option year, the Contractor shall submit to the COR for review and approval, an annual CQI Work Plan. The annual plan shall include: key indicators identified to be measured and evaluated during the any year of performance, including those continued from the previous year, the standards/goal/benchmark for each item; data collection frequency; reporting time frame; data sources/methodology; actions in place for meeting the standard/goal/benchmark; and special studies and/or initiatives being followed for the new year of performance. The Annual CQI Work Plan shall address client satisfaction; retention of Key Personnel; telephone access; program utilization; client record reviews; RDPH and NCM workload ratings; managed data collection and entry into information system, including completion of the seven required data outcome fields;

response to critical incidents; compliments and complaints; outcomes or other research studies;

and other categories used to evaluate program quality and quality improvement needs. Within thirty (30) days of the end of the any contract base or option period, the Contractor shall submit to the COR an annual Work Plan Evaluation CQI report. This report will include key indicators, standards, evaluation of annual performance against the standards, summary of actions taken to improve performance, and the results of those actions.

1.5.5. Training Holidays: Military has historically granted military personnel training holidays as compensation for time that they spent in field training. These are typically combined with regular holiday leave schedules (for example, Christmas half days or day on day off schedules). Training holidays may affect access to military operated facilities. If scheduled work or access to facilities is required, coordination with occupants will be necessary or the work in affected facilities shall be rescheduled after the training holiday. However, announced training holidays or exodus of military personnel may provide the Contractor with an opportunity for unrestricted access to facilities and areas. The Contractor shall take full advantage of such opportunities by planning leave, maintenance or actions that are better accomplished when such areas are vacant.

1.5.6. Place of Performance: Performance shall be at those locations specified in Exhibit A to this PWS. The Contractor shall maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

When hiring personnel, the Contractor should keep in mind that the stability and continuity of the workforce are essential. Unscheduled gate closures may occur at any time causing all personnel to enter or exit a closed installation to experience a delay. This cannot be predicted or prevented.

Contractors are not compensated for unexpected closures or delays. Vehicles operated by Contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the Contractor employee's installation driving privileges.

1.5.6.1. Period of Performance: The Government will award a Firm Fixed Price (FFP) Contract for a base period of 12 months with four, 1 year option periods for a total of 5 years.

1.5.6.2. Confidentiality of Information: All financial, statistical, personal, and technical data furnished, produced, or otherwise available to the Contractor during the performance of this PWS are considered confidential business information and shall not be used for purposes other than performance of work under this PWS. The Contractor shall not release any of the above information without prior written consent of the KO. The Contractor shall not use Soldier care rendered pursuant to this contract as part of a study, research project, publication, or presentation at a professional conference. The Contractor shall adhere to standards pertaining to the access of all Soldier information laws and regulations.

1.5.6.3. Social Media: The Contractor shall not post any information, documents or photographs related to their position and/or duties related to this PWS on any personal social media sites.

Posting information on Soldiers or any other items related to their contract position is strictly forbidden. The Contractor may, however, be expected to create professional postings for Government sanctioned social media sites or Contractor business social media sites.

1.5.6.4. Media and Other Inquiries/Engagements: The Contractor shall not respond to any media inquiries or complaints. All inquires and complaints from the media, third parties, private or public agencies shall be immediately relayed to the COR.

1.5.6.5 Telecommuting (Telework): The Government may permit telecommuting (teleworking) by Contractor employees when determined to be in the best interest of the Government in meeting work requirements. The Contractor shall have an established telecommuting program subject to review and approval by the Government, to be submitted within 30 days of contract award. All telecommuting agreements shall be authorized and approved by the COR and include the date, time, and description of the tasks to be performed. Any proposal to use telecommuting shall be at no additional cost to the Government.

1.5.6.5.1. Telework Checklist: All Contractor employees with access to a Government information system must successfully complete the Telework checklist prior to access to the information systems and then annually thereafter. The contractor shall submit course certificates to the COR within five calendar days of completion for each affected contractor employee.

1.5.6.5.2. Situational Telework: Contractor may be expected to telework for the duration of an emergency pursuant to Component policy or when the regular worksite is closed or closed to the public due to natural or manmade emergency situations (e.g., snowstorm, hurricane, act of terrorism, pandemics, etc.) The COR or the Command Surgeon is the only authorized approvers of situational telework.

1.5.6.5.3. The Contractor shall ensure that all customers, whether in the defined service area, teleworking, working remotely, or at another duty location receive the same high quality service and support. If the contractor uses Government-furnished equipment (GFE), the contractor will use and protect the equipment in accordance with AR 710-2 Supply Policy Below National Level and AR Enter Directorate and AR 735-5 Property Accountability Policies procedures. GFE will be serviced and maintained by the Government. The contractor agrees to comply with the terms of computer software license and copyright agreements, computer virus and protection requirements and procedures.

1.5.6.5.4. The Contractor shall conduct quarterly home worksite inspections and provide the COR with an inspection report within 30 days after completion of each inspection. If the COR has reason to suspect that safety standards are not being met and GFE is not being properly maintained, the Government has a right to conduct it's own inspection. The Government will not be responsible for operating, maintenance, or any other costs (e.g., utilities) associated with the use of the contractor's residence. The Government is not liable for damages to a Contractor's personal or real property while the Contractor is working at home, except to the extent the Government would be held liable by the Federal Tort Claims Act or from claims arising under the Military Personnel and Civilian Employees Claims Act.

1.5.6.5.5. The Contractor will not be reimbursed for telework expenses (e.g., installation of broadband or telephone lines) incurred while conducting business for the Government, as provided by statute and implementing regulations and as articulated in the PWS.

1.5.6.5.6. Contractor Routine Telework Guidelines: At the Government and Contractor's discretion, an employee is authorized to telework at the approved alternative work site. Staff to be required to be physically present in nearest performance location, Exhibit A, at least two days out of the month, one day to be during scheduled drill weekend. This paragraph is subject to change, upon notification by the KO or COR, and/or as Standard Operating Procedures dictate. Staff are still required to work during designated duty hours as referenced in Section 1.5.4.3 of the PWS.

1.5.6.5.7. Off-Duty Employment: The Contractor employees are not prohibited from conducting a private practice of their profession or from engaging in other employment. However, the Contractor shall not, while performing under this PWS, engage in other employment that creates a conflict of interest, violates federal law or potentially compromises the quality of their work under this PWS.

Contractor employees will not charge USAR Soldiers for private practice services. Further, such private practice or other employment shall not be conducted during those hours in which the Contractor is required to render services under this PWS. The Contractor shall make no use of the Government facilities or property provided under this PWS in connection with other employment.

1.5.6.5.8. Extended Absences/Vacancies: The Contractor shall provide a temporary backfill for any Contractor employee whose temporary extended absence extends beyond ten (10) workdays. The Contractor shall notify the COR within 2 hours upon discovery of the need for an extended absence or to replace a vacancy, and provide their backfill plan within 48 hours following notification. The Contractor shall fill vacancies within 30 calendar days.

1.6. Security Requirements: Identification of Contractor Employees. All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. The Contractor's status as a "Contractor" shall be predominantly displayed in all correspondence types (to include signature blocks on email) and dealings with Government or non- Government entities/personnel. Contractor decorum should leave no doubt that they are not acting in an official Government capacity and do not have the authority to bind the Government. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. When Contractor employees are working on Government facilities or participating at Government meetings, they shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word

"Contractor" displayed. Contractor or Government issued badges are acceptable. The Contractor shall retrieve all identification media (including vehicle passes) from their employees who depart for any reason. All identification media shall be returned to the Contracting Officer within 14 calendar days of departure.

1.6.1. Security Program: Contractor personnel performing work under this contract will adhere to security requirements and complete the DoD Contract Security Classification Specification form (DD Form 254), which is currently accessible at the following link: http://www.dtic.mil/whs/directives /forms/eforms/dd0254.pdf.

1.6.2. Personnel Security Clearance Requirements: Contractor personnel performing work under this contract must have a favorably adjudicated Tier 1 investigation (equivalent or higher), and no derogatory information under Homeland Security Presidential Directive (HSPD)-12 CAC credentialing criteria since the date of their last federal investigation and must maintain the level of security required for the life of the contract. If Contractor personnel do not have a record of an investigation that meets the HSPD-12 CAC credentialing requirement, or has had a 24-month break or more in federal affiliated service since their last suitability or national security investigation, the sponsoring government activity will ensure the Contractor personnel is processed by the government servicing security office for a Tier 1 investigation within 7 calendar days of starting work under this PWS.

1.6.3. Installation Access: Access to U.S. installations, buildings and controlled areas is limited to personnel who meet security criteria and are authorized. The Contractor shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services, or Security

Office. The Contractor shall comply with all personal identity verification requirements (Federal Acquisition Regulation [FAR] clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by Department of Defense (DoD), Headquarters Department of Army (HQDA) and/or local policy. Failure to submit required information/data and obtain required documentation or clearances will be grounds for denying access to U.S. installations, buildings and controlled areas. The Contractor shall ensure that all employees used in performance of this contract complies with these requirements. Should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor security matters or processes.

The Contractor shall be aware of and comply with the requirements associated with Installation Access Control. The Government is not liable for any costs associated with performance delays due solely to the Contractor's failure to comply with Installation Access Control System (IACS) processing requirements.

The Contractor shall return installation passes to the issuing IACS office when the contract is completed or when a Contractor employee no longer requires access.

1.6.3.1. Installation Pass Log: RESERVED

1.6.3.2. Individual Termination or Expiration of Employment: The Contractor shall collect the installation access passes the same day employment of an individual has expired or has been terminated and shall return them to the issuing office within 3 days.

1.6.3.3. Contract Termination or Cancellation: Upon termination or cancellation of this contract, the Contractor shall collect all outstanding installation access passes and return them to the issuing office within 3 days.

1.6.3.4. Common Access Cards (CAC) and CAC Log: The Government shall provide building access badges as necessary. All Contractor personnel are required to acquire and maintain a Common Access Card (CAC). The COR will be the Trusted Agent for validating CAC issuance using the Contractor Verification System. Contractor eligibility remains in force during employment under the contract for those employees who have a valid and recurring requirement for access to government facilities or automation systems to perform those duties stipulated in the contract. The CACs and building access badges shall be returned to the COR when the Contractor employee's employment is terminated or upon expiration of the contract. The CACs expire when Contractor eligibility terminates or three years from the issuance date, whichever occurs first. The Contractor shall ensure safeguarding of Personally Identifiable Information (PII) and comply with requirements under 3.7.

1.6.4. Background Checks: Crime Control Act of 1990: No performance under this contract will be allowed without full compliance with the Crime Control Act of 1990 and DoD Instruction 1402.5 dated 19 January 1993. All CSP(s)(having access to Government computer systems and/or providing care to children (17 years of age and under) must be subject to a background investigation and have a favorable background investigation. Background checks will be based on fingerprints of individuals obtained by a law enforcement officer and inquiries will be made, based on the Standard Form 85-P completed by the contract CSP(s), through the Federal Bureau of Investigation (FBI) and state criminal history repositories. The contractor shall ensure a favorable background check has been completed for each contractor.

1.6.4.1. U.S. Citizen: (Copy of birth certificate or naturalization papers required). The CSP(s) performing under this contract must be U.S. citizens. In addition, if contractor personnel fail to meet the citizenship requirements stated herein the contractor shall not hold the USG liable for not allowing performance under this contract.

1.6.4.2. Local Nationals and Third Country Nationals: RESERVED

1.6.5. Physical Security: The Contractor shall safeguard all Government equipment, information, and property provided for Contractor use, provide physical security for all material, equipment, data, and information handled during contract performance, in accordance with AR 190-13, The Army Physical Security Program, AR 190-51, Security of Unclassified Army Property (Sensitive and Non-sensitive), and command policies, procedures, and regulations and perform operations on, have access to, or handle data and information that contain sensitive, proprietary, or private information or data. (AR 190-13.)

1.6.6. Access to Systems Containing Personally Identifiable Information (PII): The Contractor shall comply with the Privacy Act and all applicable agency regulations on individual privacy, to include DoD Directive 5400.11 and DoD Directive 5400.11-R Department of Defense Privacy Program.

1.6.7. Data Security: The Contractor, unless otherwise authorized by the Government, shall limit access to PII to those employees who require the…