Section 4.3docx.docx
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- Solicitation number
- HE-25-643
- Issued by
- California
About this file
This is a Narrative Proposal Template for the City of Long Beach's Rapid Rehousing (RRH) Operations and Support Services contract, which seeks to address unsheltered and encampment-based homelessness in California. The template requires proposers to submit comprehensive information across five primary sections: Organizational Capacity & Experience, Program Design, Coordination and Collaboration, Budget and Cost Effectiveness, and Commitment to Non-Discrimination. Proposers must demonstrate their qualifications through concrete examples of experience serving individuals and households experiencing homelessness, describe their organizational structure and staffing plans, and detail their readiness to commence operations by April 1, 2026. The proposal requires submission of five professional references with project details, identification of any subcontractors with their qualifications and performance monitoring plans, and documentation of key staff members with resumes or descriptive paragraphs.
The proposal template emphasizes Housing First, Harm Reduction, Trauma Informed Care, and Cultural Humility principles as core program elements. Proposers must address their financial accounting capacity, experience with cost-reimbursement funding mechanisms, and ability to maintain operational cash flow during reimbursement processing periods. The template requires detailed descriptions of intake procedures, participant assessment processes, housing search and placement strategies, landlord retention approaches, and coordination with the City's Coordinated Entry System (CES) and Homeless Management Information System (HMIS). Additionally, proposers must demonstrate experience leveraging federal, state, local, and private sector funds, document any proposed match or leverage funding sources, and articulate their organizational commitment to non-discriminatory practices and equitable service delivery to culturally and racially diverse populations.
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4.3 Narrative Proposal Template
An editable version of the template below has been posted to Long Beach Buys. Proposers should complete the editable template and submit it as their narrative proposal.
Organizational Capacity & Experience
PROPOSER CONTACT INFORMATION
| Organization |
| Company Name |
Company Address
Federal Tax ID Number
Unique Entity ID
Website
| Authorized Representative |
| Name |
Title
Email Address
Phone Number
| Other Point of Contact (if required) |
| Name |
Title
Email Address
Phone Number
PROPOSER CAPACITY & EXPERIENCE
| What type of enterprise is the organization? |
| ☐ Non-Profit |
☐ Sole Proprietorship
☐ General Partnership
☐ Corporation
State and Date of incorporation:
☐ Limited Liability Company
☐ Other _________________________________
Please describe why the organization is qualified to provide the services described in this RFP (1-2 paragraphs).
Please describe the length of time the organization has been providing the services described in this RFP (1-3 sentences).
How many employees does the organization have in total and residing in Long Beach?
Where are the representative(s) that would service the City’s account located?
Who are the key staff involved in the project? For each, please a name, title, and resume either as an attachment or 1 paragraph description.
REFERENCES
| Reference 1 |
| Company |
Project Manager
Phone Number
Project Description
Project Start and End Dates
| Reference 2 |
| Company |
Project Manager
Phone Number
Project Description
Project Start and
| Reference 3 |
| Company |
Project Manager
Phone Number
Project Description
Project Start and
| Reference 4 |
| Company |
Project Manager
Phone Number
Project Description
Project Start and
| Reference 5 |
| Company |
Project Manager
Phone Number
Project Description
Project Start and
SUB-CONTRACTOR CONTACT INFORMATION
| Does the proposal include subcontractors? |
| ☐ Yes |
☐ No
If applicable, provide the following for all subcontractors included in this proposal.
| Organization |
| Company Name |
Company Address
| Authorized Representative |
| Name |
Title
Email Address
Phone Number
| Other Point of Contact (if required) |
| Name |
Title
Email Address
Phone Number
SUBCONTRACTOR CAPACITY & EXPERIENCE
| What type of enterprise is the organization? |
| ☐ Non-Profit |
☐ Sole Proprietorship
☐ General Partnership
☐ Corporation
State and Date of incorporation:
☐ Limited Liability Company
☐ Other _________________________________
Which specific requirements of this RFP will the subcontractor perform?
Please describe why the organization is qualified to provide the services described in this RFP (1-2 paragraphs).
Please describe the length of time the organization has been providing the services described in this RFP (1-3 sentences).
How many employees does the organization have nationally, locally, and residing in Long Beach?
Where are the representative(s) that would service the City’s account located?
Who are the key staff involved in the project? For each, please include a name, title, and resume either as an attachment or one paragraph description.
How does your agency plan to monitor subcontractor performance and ensure program and fiscal compliance throughout the duration of the project?
Describe the proposed subcontractor’s ability to utilize HMIS.
How does your organization plan to notify the City of the fiscal and program performance for the proposed subcontractor?
Organization Capacity & Experience
1. Provide concrete examples that illustrate your organization’s experience and expertise in the following. In your response, please include the length of time your agency has been providing said services:
a) Working with and addressing supportive service needs of individuals and adult households experiencing homelessness.
b) Developing and implementing permanent housing program systems and services.
2. Describe your organization’s basic organization and management structure. Include the number of personnel involved in your organization, including employees, interns, members, and volunteers.
3. Describe steps that your organization will take to ensure that you will be ready to start operations and services by April 1, 2026.
4. Funding for the agreement will be disbursed on a cost-reimbursement basis. Describe your organization’s experience and capacity to maintain operational cash flow while reimbursements are in process.
5. Identify how many vacancies your agency currently has, as well as a percentage of that in comparison to the overall positions. Describe your agencies plan to quickly recruit and hire staff for this program.
6. List and briefly describe related projects your organization has led or participated in over the past five years. Include the funding source/amount, project term, and outcome.
Program Design
1. Provide a clear and concise description of your proposal solution that addresses the Scope of Work detailed in this RFP.
2. Describe your organization’s staffing plan and how it will cover the responsibilities and operational needs required of this program. Clearly indicate the number of personnel that will be directly involved in this project as well as their title and roles.
3. Provide how your program will ensure all staff will receive the trainings required by this RFP.
4. Identify challenges to implement your proposed project and explain how these challenges will be addressed.
5. The City requires that the Awarded Contractor provide proof of payment of any subcontractors used for this project. If the proposal includes subcontractors, please describe the plan for how the City will be notified of such payments.
6. Describe your organization’s understanding of the following concepts: Housing First, Harm Reduction, Trauma Informed Care, and Cultural Humility and Affirming Services.
7. Provide how your organization will incorporate Low Barrier, Housing First, Harm Reduction, Trauma Informed Care, and Cultural Humility and Affirming Services into the project design.
8. Describe your organization’s ability to serve persons experiencing homelessness who may present with complex needs, which may include mental illness; acute medical conditions, injuries, illnesses, and/or disease due to aging and neglect, etc.
9. Describe how your program will regularly receive and incorporate participant feedback and address potential grievances.
10. Describe how your organization will ensure all relevant staff are knowledgeable and capable of supporting participants with tenant rights, reasonable accommodation requests, linkages to legal aid services, and assistance in understanding a lease.
Coordination and Collaboration
1. Describe your organization’s intake procedures for the project. Provide a brief explanation of how referred households will be connected with Rapid Rehousing (RRH) services.
2. Describe your organization’s process for assessing participants in need of RRH.
3. Describe your organization’s approach to having problem solving and diversion discussions with participants.
4. Provide how your organization will ensure that the Housing and Services Plans are created, regularly updated, and reflect the participants’ goals and needs.
5. Describe your organization’s plan to assist participants with housing search and placement. Include the tools and resources your organization will utilize in your proposal and how your organization will market to landlords and retain them.
6. Describe how your agency determines the level of financial assistance and case management services that are provided to participants.
7. Detail how your organization will connect participants with food resources and other supportive services.
8. Describe your ability to provide transportation, or transportation resources, to program participants.
9. Describe your organization’s ability to ensure program participants have access to physical health, mental health, and substance disorder services.
10. Describe your organization’s ability to assist participants with budgeting, financial management, connecting to mainstream benefits, and employment services.
11. Describe how your organization will ensure participants are stable in housing prior to exiting the program.
12. Describe how your organization will respond to referrals that are received outside of Coordinated Entry System (CES) (i.e., Referrals that are not coming through Long Beach CoC CES Matcher).
13. Describe your organization’s approach to collaboration with the CES and other resources within the Homeless Response System.
14. Describe your organization’s ability and capacity to coordinate with City of Long Beach CES to implement Emergency Transfer Plans for RRH participants who may be fleeing/attempting to flee domestic violence and/or human trafficking
15. Describe what performance metrics your organization will monitor and the approach in achieving these targets. Be sure to identify tools that your organization will utilize to capture data or document that project goals are being met.
16. Describe your organization’s experience using Homeless Management Information System (HMIS).
17. Provide feedback your agency received on HMIS utilization from a funder.
18. Detail how your organization will actively work to identify and address performance concerns.
19. Describe your organization’s ability to connect participants to community resources within the CES.
20. What strategies and practices will your organization implement to ensure alignment with Long Beach CoC policies.
21. Describe your organization’s approach to collaborating with the City of Long Beach and other elected officials.
Budget and Cost Effectiveness
1. Describe your organization’s financial accounting system and its capacity to administer the accounting requirements of this project.
2. Describe your organization’s experience in leveraging other Federal, State, local, and private sector funds.
3. If you are identifying any match or leverage within your budget, please describe the source of match and leverage.
4. The City requires the awarded Contractor to provide proof of payment of any subcontractors used for this project. If the proposal includes subcontractors, please describe the plan for how the City will be notified of such payments.
5. Describe how your organization will verify all expenses are eligible per the Eligible Cost Matrix in this RFP and in compliance with the approved cost narrative.
Commitment to Non-Discrimination
1. Describe your organization’s experience working with and serving culturally and racially diverse populations.
2. Describe any plans or actions your organization has implemented to ensure non-discriminatory practices in the delivery of homeless service.
3. Describe in which people with lived experiences and individuals from vulnerable populations are engaged in your organization’s planning and decision-making process.
4. Describe the policies or practices in place that ensure the experiences of marginalized communities are represented in your organizational structure.
5. Provide the cultural competency training your organization provides for staff. Describe how this training impacts the services provided to participants.
6. Provide the mechanisms in place for receiving and incorporating feedback from diverse populations into your program design and service delivery.
7. Describe how your organization monitors and evaluates its services to ensure they are equitable and meet the needs of all participants, including those from diverse racial and cultural backgrounds.
8. Discuss any inclusive policies your organization has that specifically address the needs of culturally and racially diverse populations. Include how these policies translate into on-the-ground support for participants.
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