Attachment_7_Service_Category_5.docx

SAQMMA16R0106 – Diplomatic Platform Support Services Attachment 7 – Service Category 5 LIFE SUPPORT, LOGISTICS, OPERATIONS & MAINTENANCE SERVICES DESCRIPTIONS AND PERFORMANCE STANDARDS ( HIGH THREAT POSTS NOT IN CONTINGENCY ENVIRONMENTS, MEDIUM THREAT POSTS AND LOW THREAT POSTS) Service Descriptions The following service descriptions and performance standards are examples of the types of services that may be ordered under this service category. This is not an exclusive list of services for this service category. The Task Order Performance Work Statement will identify service requirements ordered. Services provided shall be in strict adherence to the Foreign Affairs Manual (FAM), Foreign Affairs Handbook (FAH), Federal Acquisitions Regulations (FAR), Department of State Acquisition Regulations (DOSAR), Department of State Standardized Regulations (DSSR), Joint Federal Travel Regulations (JFTR), United States Postal Services (USPS), and other applicable US Government regulations, including local US Embassy policies and procedures.

Accounts & Records (6221)

(1) These services may include:

· Enter accounting transactions in the accounting system;

· Performance Standard USS U48 applies.

· Ensure accounting records are accurate, remain within the funding limits, and are supported by valid obligation documents;

· Performance Standard USS U49 applies.

· Support the Financial Officer to certify funds availability;

· Performance Standard USS U49 applies.

· Support the Financial Officer to review and adjust current and prior year obligations on a regular basis;

· Performance Standard USS U34 applies.

· Support the Financial Officer to provide standard accounting reports to serviced agencies.

· Performance Standard USS U50 applies.

Administrative Supply Services (6133)

(1) These services may include:

· Maintain stock for routine office supplies and forms;

· Performance Standards USS U18 USS U19 apply.

· Maintain inventory controls;

· Performance Standard USS U132 applies.

· Manage the issuing, recordkeeping and warehousing of supplies;

· Performance Standards USS U18 USS U19 apply.

Basic Services (6150)

(1) These services may include:

· Support the Management Officer to negotiate hotel rates ;

· Performance Standard USS U110 applies.

· Provide support structure for VIP visits.

· Performance Standard USS U112 applies.

Customer Liaison Office (CLO) Services (6443)

(1) CLO services may include:

· Prepare and maintain welcome materials;

· Performance Standard USS U6 applies.

· Provide pre-arrival information;

· Performance Standard USS U5 applies.

Household Furniture, Furnishings, And Appliance Pools (6144)

(1) Pooled furniture and appliances are provided according to an established post residential furniture and appliance pool policy and may include ranges, refrigerators, washers, dryers, freezers, window-type air conditioners, transformers and voltage regulators, household furniture, rugs, draperies, lamps, and fabric for re-upholstery.

(2) These services may include:

· Ensure appropriate warehousing and storage of pooled furniture and appliances;

· Performance Standard USS U149 applies.

· Pick up and deliver pooled furniture and appliances;

· Remove and dispose of pooled furniture and appliances;

· Maintain inventory control of pooled furniture and appliances;

· Performance Standard USS U150 applies.

· Repair/reupholster pooled furniture and equipment.

· Performance Standard USS U80 applies.

Information Management Technical Support (5458)

(1) This service provides full support for OpenNet (the State Department’s Sensitive But Unclassified (SBU) network) and any State Department-provided Dedicated Internet Networks (DINs).

(2) These services may include:

· Maintain platform for OpenNet;

· Performance Standard USS U7 applies.

· Install baseline hardware/software.

· Performance Standard USS U8 applies.

· Install post-specific non-baseline software/hardware.

· Assist in obtaining training for State Department approved baseline applications;

· Performance Standard USS U9 applies.

· Install and maintain OpenNet e-mail, system backup, and manage overall system security (e.g., User ID’s, virus protection, patches, etc.);

· Performance Standard USS U124 applies.

· Provide customer assistance or “help desk” services (including recommendations for systems or equipment requirements/replacements/upgrades);

· Performance Standards USS U9 USS U10 apply

· Support post programs for Information Management Office approved blackberries, laptops and fobs (where applicable, e.g., where management of this program falls under the IM section);

· Performance Standards USS U8, USS U9 USS U10 apply.

· Provide specifications to enable customers to purchase their own OpenNet computer equipment that they may need to connect with the service provider’s LAN.

· Performance Standard USS U9 applies.

Leasing (6148)

(1) These services may include all phases of the leasing process for residential, office, warehouse, or other space as follows:

· Locate properties;

· Performance Standards USS U35 USS U36 apply.

· Assess the safety and structural integrity of buildings and the condition of building systems (e.g., electrical, plumbing, heating, ventilation and air conditioning, etc.);

· Performance Standards USS U35 USS U36 apply.

· Coordinate with the Regional Security Office on the review of properties for compliance with security requirements prior to leasing;

· Performance Standards USS U35 USS U36 apply.

· Evaluate properties to ensure they meet size requirements and/or are within the regulations;

· Performance Standards USS U35 USS U36 apply.

· Support the DoS Contracting Officer to negotiate lease terms with the landlord or agent;

· Performance Standard USS U35 USS U36 apply.

· Follow-up with landlord to enforce provisions of the lease;

· Performance Standard USS U37 applies.

· Support the DOS Contracting Officer to initiate a lease or lease renewal according to U.S. Government regulations and host-country law (including seeking any required legal assistance in cases of dispute);

· Performance Standards USS U35 USS U36 apply.

· Provide assistance with utility and telephone companies for initial connections and termination of services.

· Performance Standard USS U78 applies.

Mail And Messenger Service (6194)

(1) These services may include:

· Sort, distribute and pickup/deliver mail from local and APO/FPO or DPO sources;

· Performance Standard USS U41 applies.

· Receive and deliver registered and express delivery (e.g., DHL, UPS, FedEx, etc.) shipments;

· Performance Standard USS U41 applies.

· Transport mail to and from the airport;

· Coordinate with local customs and airline personnel on mail shipments;

· Provide local messenger service.

· Performance Standard USS U41 applies.

Motor Pool Operations (6139)

(1) This requirement includes all passenger and multi-use vehicle and includes the following services:

· Operate a central motor pool for the purpose of transporting personnel for official business or other authorized use. (Includes garaging and minor upkeep of vehicles (cleaning, checking tire pressure, etc.))

· Performance Standard USS U28 applies.

· Dispatch vehicles in accordance with post policies and USG regulations;

· Performance Standard USS U28 applies.

· Maintain all required reports and records.

· Performance Standard USS U133 applies.

Non-Expendable Property Management (6143)

(1) These services applies to office and residential furniture, furnishings, equipment and appliances or other official non-expendable items under DOS control and may include:

· Receive and properly document all incoming shipments, ensuring they are appropriately stored or delivered;

· Performance Standard USS U31 applies.

· Maintain inventory control of stored and issued items;

· Performance Standard USS U33 applies.

· Ensure appropriate warehousing and storage of property;

· Performance Standard USS U122 applies.

· Pick-up and deliver furniture, furnishings and appliances;

· Performance Standard USS U32 applies.

· Dispose of official property.

· Performance Standard USS U34 applies.

Non-Residential Building Operations (7820 & 7860)

(1) These services cover all activities related to occupancy and use of Government Owned/Long Term Lease non-residential properties (7820) and may include:

· Ensure building systems are properly maintained by performing preventive maintenance services (e.g., for electrical systems, heating and air conditioning systems, fireplaces, elevators, and other mechanical building systems);

· Performance Standard USS U75 applies.

· Perform routine maintenance services (e.g., repairing leaky faucets or broken pipes, repairing broken fixtures, repairing broken/inoperable windows and doors, etc.);

· Performance Standard USS U76 applies.

· Perform full grounds care, including the periodic and seasonal care of lawns, swimming pools, gardens, walks, driveways and grounds;

· Performance Standard(USS U79 applies.

· Provide custodial services (e.g., janitors, char force, carpet cleaners, window washers, building engineers, furnace persons);

· Performance Standard USS U74 applies.

· Perform routine between occupants “fix-up” and prepare for new arrivals.

· Provide support for conference room set-up or configuration.

· Performance Standard USS U81 applies.

· Provide security escort services for maintenance personnel and contractors as required, where appropriate and in accordance with post policy

· Performance Standards USS U74, USS U75, USS U76, USS U77 apply.

· Repair/reupholster government-owned furniture and equipment in accordance with post policy;

· Performance Standard USS U80 applies.

· Provide expertise on space planning and utilization.

· Performance Standard USS U82 applies.

(2) These services cover all activities related to occupancy and use of shared Short Term Lease (7860) of non-residential properties and may include:

· Work with the landlord to ensure reasonable and necessary repairs are made properly and on time, the building infrastructure and grounds are properly maintained and/or perform minor repairs;

· Performance Standards USS U75 USS U76 apply.

· Provide custodial services;

· Performance Standard USS U74 applies.

· Perform routine between occupants “fix-up” and prepare for new arrivals

· Provide security escort services for maintenance personnel as required, where appropriate, in accordance with post policy;

· Performance Standards USS U74, USS U75, USS U76, USS U77 apply.

· Repair/reupholster government-owned furniture and equipment in accordance with post policy.

· Performance Standard USS U80 applies.

Payroll Services (6222)

(1) These services may include:

· Report and maintain records of time and attendance, pay, benefit, leave, allowances, and tax records;

· Performance Standards (USS U51, USS U53, USS U54, USS U55 apply.)

· Support the Finance Management Officer to coordinate scheduled periodic payments for Locally Employed Staff retirement/insurance plans to the host government;

· Support the Finance Management Officer to follow up on lost payroll checks and reconciling payroll problems with the payment center.

· Performance Standard USS U52 applies.

Diplomatic Pouch Services (6192)

(1) These services may include:

· Receive and distribute incoming pouch materials both classified and unclassified;

· Performance Standard USS U139 applies.

· Prepare and forward outgoing pouches, both classified and unclassified;

· Performance Standard USS U140 applies.

· Maintain related records Procurement (6134)

(1) These services may include: Support the DOS Contracting Officer to purchase goods and services using:

· Simplified acquisition procedures;

· Performance Standards USS U20 USS U22 apply.

· Requisitions (e.g., against GSA Schedules);

· Performance Standard USS U20 applies.

· Delivery Tickets against Blanket Purchase Agreements (BPAs);

· Performance Standard USS U20 applies.

· Solicitation of competitive quotes for purchases in excess of the micro-purchase threshold;

· Performance Standard USS U22 USS U23 apply.

· Non-Personal Services Contracts;

· Performance Standard USS U22 applies.

· Preparation of competitive and sole source solicitations;

· Performance Standards USS U22 USS U23 apply.

· Micro-purchase cards and petty cash;

· Performance Standards USS U20 USS U21 apply.

· Support DOS Contracting Officer to award and administer contracts, including identifying vendors, writing specifications, and negotiating terms;

· Performance Standards USS U22 USS U23 apply.

· Prepare documentation for all types of procurement actions, consistent with U.S. Government and agency regulations.

· Performance Standards USS U21, USS U22 USS U23 apply.)

Reception And Switchboard Services (6195)

(1) These services may include:

· Answer/direct telephone calls within mission offices;

· Performance Standard USS U42 applies.

· Service instruments connected to the switchboard;

· Performance Standards USS U43 USS U44 apply.

· Relocate/install instruments, circuits and systems;

· Performance Standards USS U43 USS U44 apply.

· Greet/announce visitors;

· Performance Standard USS U125 applies.

Reproduction Services (6135)

(1) These services may include:

· Print documents, business cards, official invitations, flyers, posters, etc.

Residential Building Operations (7850 & 7810)

(1) These services covers all activities related to occupancy and use of Government Owned and Leased residential properties. These services are further categorized as A) Government Owned/Long Term Lease properties and B) Short Term Lease properties.

(2) Services for Government Owned/ Long Term Lease residential properties may include:

· Ensure building systems are properly maintained by performing or subcontracting for preventive maintenance services (e.g., for electrical system, heating and air conditioning systems, fireplaces, elevators, and other mechanical building systems);

· Performance Standard USS U71 applies.

· Perform or subcontract for routine maintenance services (e.g., repairing leaky faucets or broken pipes, repairing broken fixtures, repairing broken/inoperable windows and doors, repairing government-owned household appliances, etc.);

· Performance Standard USS U72 applies.

· Perform or subcontract for full grounds care, including the periodic and seasonal care of lawns, swimming pools, gardens walks, driveways and grounds for shared/common areas or facilities;

· Performance Standard USS U79 applies.

· Prepare properties for new arrivals, conduct pre-occupancy and pre-departure inspections and perform between occupant fix-ups;

· Performance Standards USS U70 USS U73 apply.

· Provide residential “hospitality/welcome kits” in accordance with post policy;

· Performance Standard USS U70 applies.

· Repair/reupholster government-owned furniture and equipment in accordance with post policy;

· Performance Standard USS U80 applies.

· Provide security escort services for maintenance personnel as required in accordance with post policy;

· Performance Standards USS U70, USS U71, USS U72 apply.

(4) Services for Short Term Lease residential properties may include:

· Work with the landlord to ensure reasonable and necessary repairs are made properly and on time and/or perform minor repairs;

· Performance Standards USS U71 USS U72 apply.

· Prepare properties for new arrivals, conduct pre-occupancy and pre-departure inspections and perform routine between occupant fix-ups (e.g., painting, minor repairs);

· Performance Standards USS U70 USS U73 apply.

· Provide residential “hospitality/welcome kits” in accordance with post policy;

· Performance Standard USS U70 applies.

· Provide security escort services for maintenance personnel in accordance with post policy;

· Performance Standards USS U70, USS U71, USS U72 apply.

· Repair/reupholster government-owned furniture and equipment in accordance with post policy.

· Performance Standard USS U80 applies.

Shipping And Customs (6136)

(1) These services include

· Arrange for and oversee the packing, crating and forwarding of shipments;

· Performance Standards USS U26 USS U27 apply.

· Perform necessary customs clearance for all incoming and outgoing shipments (e.g., official shipments, House Hold Effects, vehicles, pouches, equipment, etc.)

· Performance Standards USS U26 USS U27 apply.

Travel Services (6462)

(1) This service may include:

· Prepare travel orders;

· Performance Standard USS U38 applies.

· Issue required travel documents;

· Performance Standards USS U38 USS U40 apply.

· Assist with arrival and departure in accordance with post policy;

· Process flight reservation requests;

· Performance Standard USS U39 applies.

· Process ground transportation reservation requests (e.g., train, rental vehicle, etc.);

· Performance Standard USS U39 applies.

· Process other types of transportation requests (e.g., ferry, ship, etc.);

· Performance Standard USS U39 applies.

· Process hotel accommodations requests;

· Performance Standard USS U39 applies.

· Assist in obtaining visas for official travel;

· Performance Standard USS U123 applies.

Vehicle Maintenance (6132)

(1) This service covers the maintenance and repair of official vehicles, and may include:

· Schedule and perform routine maintenance;

· Performance Standards USS U15 USS U16 apply.

· Maintain appropriate records and reports for all serviced vehicles;

· Performance Standard USS U83 applies.

· Coordinate with local vendors on major repairs/overhauls.

· Performance Standard USS U17 applies.

Vouchering

(1) This service may include:

· Support the Finance Management Officer to prepare, audit (for completeness, accuracy, adequacy of documentation, and legality), and certify vouchers, and submit them for payment;

· Performance Standards USS U57, USS U58, USS U59, USS U60 apply.

· Work with the disbursing center and vendors to achieve timely payments;

· Performance Standard USS U57 applies.

· Track and resolve lost or missing payments;

· Performance Standard USS U135 applies.

· Maintain control over certified documents/vouchers for the required period;

· Retire records in accordance with records management requirements;

· Provide assistance in preparing travel vouchers;

· Performance Standard USS U136 applies.

· Provide standard voucher audit detail reports.

· Performance Standard USS U137 applies.