DRAFT_-_PTS_-_PWS_for_Presolicitation_-_04.11.16.docx

1 INTRODUCTION

The current international environment presents difficult challenges for the conduct of United States diplomacy abroad. To determine and implement the most effective measures for protecting personnel, information, and property, the Office of Security Technology (ST) requires Contractor services in support of its protective programs.

This performance work statement (PWS) presents ST’s requirements and objectives and outlines the Contractor services required to achieve them. Performance standards for mission critical activities and tasks are presented in Section 7, PTS Performance Criteria.

2 BACKGROUND

The Bureau of Diplomatic Security (DS) is the security and law enforcement arm of the U.S. Department of State (the Department). DS is a world leader in international investigations, threat analysis, cyber security, counterterrorism, security technology, and protection of people, property, and information. Its primary mission is to provide a safe and secure environment for the conduct of U.S. foreign policy. The Office of Security Technology (ST) supports the DS mission through the application of appropriate technical security countermeasures and protective programs.

The Security Technology Operations (STO) and Security Systems Integration (SSI) divisions are operational components within ST.

· STO’s Overseas Support Branch (OSB) provides operational technical security support for a number of programs, both overseas and domestic.

· SSI enhances the technical security capability of Department posts abroad to reduce vulnerability and ensure a safe working environment for all U.S. Government employees, local Foreign Service Nationals (FSN’s), and visitors to post. SSI’s Science & Technology (S&T) program plans, researches, and develops new technologies to assist protection efforts, primarily within high threat environments. SSI’s Protective Technology (PT) programs develop and field new safety and security technologies to meet evolving personnel protective needs.

The Department maintains over 275 Posts outside the Continental US (OCONUS). The Foreign Service Act of 1980 gives the Chief of Mission (COM) (i.e., Ambassador, Minister, Minister-Counselor, Counselor, or Chargé d’Affaires) to a foreign country full responsibility for the safety and security of all Government employees serving in that country and their eligible accompanying household members (except Voice of America correspondents on official assignment and those personnel under the command of a US area military commander). Advising the COM on the execution of security and protective matters is the Regional Security Officer (RSO), DS, Diplomatic Security Service (DS/DSS). The RSO is responsible for implementing and managing the diverse portfolio of security and protective functions at the RSO’s assigned Post(s) abroad, including Contractor provided services provided under the Protective Technology Services (PTS) contract.

3 OBJECTIVES

ST faces a number of challenges as the overseas threat environment continues to evolve. The following objectives form the guidance for this contract:

· Keep pace with new and evolving threats and changing technology;

· Maintain near-real-time awareness of the locations and status of Chief of Mission (COM) assigned personnel and assets in the DS Command Center and the Security Technology Operations Center (STOC) domestically, tactical operations centers in some high-threat embassies, and at the RSO offices where PTL tracking is designated a required capability;

· Provide technical solutions and expert services to enhance personnel life safety and security at designated locations; and

· Implement quality assurance methodologies consistently to maximize efficiency in a climate of fiscal constraint.

4 SCOPE

The Contractor shall furnish the necessary personnel, management and oversight, travel and material management support, services, material, and facilities (except as otherwise specified) to perform the tasks, meet the requirements, produce the deliverables, and achieve the objectives of this contract.

5 TASK AREAS AND REQUIREMENTS

The task areas below are organized according to the ST Programs and Branches in which they are currently performed. Each task area describes the tasks required of the Contractor, including required deliverables, and provides estimated workload figures. At a minimum, the Contractor shall execute all contracted activities and tasks in accordance with the performance standards detailed in the Section 7. During the period of performance, modification to standards and associated metrics may be implemented to ensure that the Contractor’s performance addresses the Department’s objectives. Related surveillance methods will be included where appropriate.

All tasks shall be performed in a manner that meets the highest level of professional and technical standards and adheres to industry-leading practices. All Contractor personnel shall be proficient in the areas in which they work. All Contractor personnel are required to routinely:

1. Act in a consultative manner, proactively searching for creative solutions and strategies that will ensure reliability, improve performance, provide increased value, and/or reduce cost.

2. Provide deliverables that are clear, concise, technically accurate, well organized, properly referenced, and complete.

3. Dress and comport themselves in a business-like and professional manner. Specific dress and comportment standards will be detailed in program-specific standard operating procedures (SOP). The Contractor shall ensure adherence to these standards by all Contractor personnel.

4. Support the Department’s performance management process by contributing to ST products such as Daily Activity Reports, Weekly Activity Reports (WARs), Monthly Status Reports, Quarterly Performance Reports (QPRs), and Quarterly Activity Reports (QARs).

5. Freely provide knowledge transfer of work products and expertise associated with contracted tasks.

At present, due to the security requirements of the technical tasks, all domestic Contractor technical personnel are required to be based onsite at Department facilities in the National Capital Region (NCR), with the exception of limited staff assigned to the Interim Training Facility located at Summit Point, West Virginia, the China Lake Naval Air Warfare Center in China Lake, California, and the staff assigned to the DS Supply Chain Management facilities in Sterling, Virginia.

5.1 General Requirements

Travel and Deployment: Contractor technical personnel shall be required to travel both domestically and internationally to include high threat areas (e.g. Iraq and Afghanistan). Many technical tasks require significant travel or temporary duty (TDY). Some technical tasks require deployment to high threat posts.

Surge Operations: A surge operation is defined as reaction to a Chief of Mission (COM) directed operation in the country of assignment. Using existing personnel, the Contractor shall provide mission capable and qualified personnel to perform surge operations in certain threat situations.

Contingency Operations: A contingency operation is defined as a Department directed reaction to a new or evolving threat, natural disaster, requirement for humanitarian assistance, or other emergency operations requiring a Department response. Within 24 hours of notification, the Contractor shall present a plan for redeploying mission capable and qualified personnel from existing sites to perform duties in other regions or other countries. These missions will require logistical and travel support.

Computerized Maintenance Management System (CMMS): CMMS is ST’s enterprise asset, supply chain, and work management system. It is based on Maximo, IBM’s Enterprise Asset Management System. The Contractor shall be required to use CMMS to support, track, and report on many of its contracted activities. The Contractor shall accept CMMS work orders; enter bills of material (BOMs) into CMMS for approval and processing in accordance with DS supply chain procedures; strictly adhere to prescribed CMMS work flows, SOPs, and asset management processes; and promptly close out completed work orders with the appropriate information. The Contractor shall ensure that all CMMS data is entered, maintained, and reported accurately, completely, and in a timely manner.

Contractor Acquired Property (CAP): The Contractor shall record any Contractor-provided program property acquired for the Department with a value above the thresholds cited in 14 FAM 400 in the Department’s system of record, the Integrated Logistics Management System (ILMS). The Contractor shall audit and reconcile these assets on an annual basis.

The development, hosting, operation, and maintenance of the CMMS and ILMS systems are outside the scope of this contract.

Standard Operating Procedures and Document Templates: Within 90 days of receipt from the Government, the Contractor shall review all standard operating procedures (SOPs) and templates for each supported program and update them to reflect current ST-approved procedures and requirements. In its review of the SOPs and templates, the Contractor shall recommend and, after COR or designee approval, incorporate process improvements and industry best practices that align with ST’s objectives. Once approved, the Contractor shall ensure that all work products and documents produced under this contract adhere to the SOPs and templates. Throughout the contract period of performance, the Contractor shall maintain and update SOPs and templates as needed to ensure that they continue to reflect the latest ST-approved procedures and requirements. At a minimum, the Contractor shall review and update SOPs and templates annually.

Work Restrictions and Requirements: The Contractor shall:

1. Ensure that no Contractor personnel performing work under this contract are working, i.e. actually engaged in the performance of one’s assigned tasks, for more than twelve (12) consecutive hours in a typical twenty-four (24) hour period, to include work breaks. The COR or authorized designate may require exceptions to this rule due to operational requirements, such as changes in threat, travel itineraries, or similar exigencies.

2. Ensure Contractor personnel performing work under this contract who may be qualified to serve in multiple positions/labor categories, do not simultaneously work/fill more than one position/labor category on the same shift.

3. Ensure that Contractor personnel performing work under this contract have one (1) twenty-four (24) consecutive hour rest period after no more than six (6) consecutive workdays. During this rest period, personnel shall not engage in any type of training, administrative functions, or perform any other work assignments. The COR or authorized designate may require exceptions to this rule in certain threat or operational situations.

4. Ensure that all Contractor personnel performing watch stander or sense and warn tasks under this contract begin work promptly and remain on-the-job until properly relieved.

5. Ensure that all Contractor personnel performing work under this contract remain available to provide rapid response support.

Rest and Recuperation Rotation Schedule: The Contractor shall establish a rest and recuperation (R&R) rotation schedule for Contractor personnel who are deployed to certain DS-designated Posts outside the Continental US (OCONUS) while continuing to meet the staffing and performance requirements of the contract as follows:

1. Contractor personnel must be in a billing status at their OCONUS performance location for at least sixty (60) consecutive calendar days prior to being eligible for and taking R&R leave. Contractor personnel shall not remain at their OCONUS place of performance, working or otherwise, longer than one hundred [and] twenty (120) consecutive calendar days. Contractor personnel shall be afforded three (3) R&R leave rotations per contract year. The minimum R&R leave duration shall be no less than twenty-eight (28) consecutive calendar days without prior COR approval.

2. Rotations for Contractor personnel filling DS-designated OCONUS critical positions/labor categories shall overlap by one (1) day to ensure one hundred percent (100%) position/labor category coverage. With the exception of overlap caused by government require travel (e.g., Embassy Air), additional overlap days may only occur with prior COR approval.

3. The COR or designate may authorize or require exceptions to this rule due to operational requirements, such as changes in threat, travel itineraries, or similar exigencies.

Protective Technology Protective Technology (PT) is comprised of Vehicle Platform Integration Management (VPIM), Electronic Countermeasures (ECM), Contingency Communications Radio (CCR), Mobile Video Systems (MVS), and Sense and Warn (S&W) programs. Each program provides customized equipment fielding and Field Service Representatives (FSR) support tailored to the specific requirement of each tasked Department location.

Vehicle Platform Integration Management For the past five years DS/STO/PT Protective Technology (PT) has provided capability support for vehicles in various high threat posts and domestic missions through many of its programs, which include: Mobile Video Systems (MVS), Contingency Communications and Radios (CCR), and Electronic Counter Measures (ECM). Over the course of these five years, the capabilities of these programs have evolved technically, and all converge with one another when installed into a vehicle platform, whether armored or unarmored. Due to this convergence, the vehicles have required increasing numbers of modifications to support the installation, integration, and function of the equipment and capabilities that these programs provide.

In order to streamline, organize, and provide vehicle systems engineering for the increasing number of modifications, technology, testing, and planning required on the vehicles to support ST’s mission at various posts around the world, PT created the Vehicle Platform Integration Management (VPIM) program. VPIM is an internal PT support function that provides project management and coordination across PT programs for the following:

· Domestic Integration of PT equipment and systems into DS Armored and Un-armored vehicles that are either being shipped overseas or used domestically.

· Configuration management for the systems and equipment in domestic and overseas vehicles.

· Coordinating with each program to schedule labor and materials required to accomplish vehicle integration tasking.

· Responsibility for documentation coordination between DS/STO/PT programs pertaining to vehicle platform integration and configuration management.

Vehicle Integration The Contractor shall be responsible for receiving, planning, tasking, coordinating, and overseeing all vehicle projects assigned by PT government technical monitors (GTM) and PT Management at the PT domestic installation facility, currently located in Sterling, Virginia. The Contractor shall provide project management and coordination for all assigned projects, including coordinating between all involved PT programs. Required deliverables will include, but are not limited to: project plans and schedules, bills of materials (BOM), and cost estimates for project materials and labor. The Contractor shall ensure that all projects are completed in accordance with approved project plans and schedules.

The Contractor shall ensure that all vehicle integration projects are conducted in accordance with PT-approved installation guides, SOPs, and CMMS work orders, as appropriate. The Contractor’s execution and quality control processes shall permit no more that 5% discrepancies on initial testing, and shall ensure zero discrepancies by date of deployment. Specifically, the Contractor shall:

· Coordinate, manage, and oversee vehicle integration projects including tasks such as coordination with other programs on assigning and scheduling personnel, and tracking hours.

· Coordinate material logistics for assigned projects with PT programs.

· Coordinate with PT programs concerning changes in PT Program equipment during integration.

· Conduct quality assurance and quality control (QA/QC) inspections on all vehicle platform integrations.

· Coordinate and/or arrange for pick up or delivery of domestic vehicles for integration projects.

· Ensuring that all vehicle integration projects follow and meet the standards established by PT Government Oversight

· Provide both scheduled and ad hoc status updates on projects in accordance with ST-approved project plans and schedules.

· Receive and manage Vehicle Field Change Requests (FCRs) from the field, coordinating changes with all involved PT Programs, VPIM Systems Engineering, and respective GTMs.

· Develop, maintain, and update VPIM SOPs.

Vehicle System Engineering The Contractor shall be responsible for providing vehicle system engineering to augment the original equipment manufacturer (OEM) vehicle power train and electrical infrastructure to keep pace with increasing technology, interoperability, and power demands on vehicle platforms. For newly introduced or prototype PT Program vehicle equipment, the Contractor shall fully document the vehicle integration details and processes, ensuring that the level of detail is sufficient for it to serve as the integration standard, for Configuration Management purposes, for specific vehicle platforms at specific posts, and serve as a guide to personnel in the field. Specifically, the Contractor shall:

· Develop systems and/or vehicle power train and electrical infrastructure upgrades to augment the OEM vehicle power train and electrical infrastructure to support PT program equipment.

· Develop test plans for vehicle power train and electrical systems, in coordination with PT programs and direction of PT Government oversight.

· Receive and review vehicle configuration Field Change Requests and make recommendations to PT program managers as they affect the vehicle platform.

· Develop and maintain Vehicle Configuration and Integration Management guidelines and standards in coordination with PT Program Managers and Government oversight.

· Develop and maintain documentation of vehicle platform integrations including: integration guides, prototype equipment Computer Aided Design (CAD) drawings, and prototype systems line diagrams.

· Coordinate proof-of-concept/design testing with PT Programs and GTMs as related to vehicle platform systems.

· Gather, create, organize, and maintain a “Vehicle Equipment Specifications” folder on the PT shared drive. This folder shall contain all technical documents, Engineering Security Service Reports (ESSRs), and specifications of all PT equipment used specifically in PT vehicle integrations.

· Coordinate with PT Programs and GTMs to document new vehicle platform integration projects.

· Receive approved Field Change Requests from PT programs and update vehicle integration guides to reflect the changes at that post. These updates to the original integration shall be solidified as the Configuration Management documentation for that specific post.

· Coordinate with PT programs for advanced electronic testing focusing on individual system performance as well as interoperability and systems de-confliction.

· Identify and document in sufficient detail (technical manuals) all vehicle platforms to support projected life cycle management.

VPIM Labor Categories, Estimated Travel Required (ETR) per FTE, and Assignment Locations

[Upon final release of the classified RFP, Labor Categories, ETR per FTE, and assignment locations will be provided.]

ECM Requirements The Electronic Countermeasures (ECM) program is responsible for providing state-of-the-art, mounted and dismounted Counter Remote Control Improvised Explosive Device (RCIED) Electronic Warfare (CREW) systems, equipment, and trained personnel to maintain these systems that mitigate RCIED threats at various worldwide locations in support of Diplomatic Security operations.

In support of the ECM mission, the Contractor shall engineer, design, develop, integrate, install, and provide life cycle support for RCIED CREW systems and equipment in accordance with PT-approved installation guides, SOPs, and CMMS work orders, as appropriate.

The Contractor shall be responsible for maintaining strict accountability of all Electronic Countermeasures assets and ECM project materials worldwide using CMMS/ILMS. The Contractor shall also ensure that all paperwork is completed and signed in accordance with CMMS/ILMS SOPs and Department requirements.

The Contractor shall also be responsible for developing and conducting training for U.S. Government personnel and private contractors regarding the proper use, care, maintenance and preventative maintenance of assigned ECM systems.

Specifically, the Contractor shall:

· Engineer, design, develop, integrate, and install RCIED CREW systems and equipment to support Diplomatic Security worldwide operations.

· Perform life cycle maintenance on installed RCIED CREW systems and equipment.

· Develop Techniques, Tactics, and Procedures (TTP’s) for deploying CREW systems based on the national, local, and immerging Remote Controlled Improvised Explosive Device (RCIED) threat.

· Conduct future ECM System (ECMS) Identification/development, and ECMS validation and interoperability testing.

· Support Department ECM requirements in multiple overseas (potentially high-threat) and domestic locations.

· Coordinate with other DS/STO/PT programs to ensure compatibility with other DS/STO/PT technology.

· Perform inspections and operational readiness for ECM systems, ensuring that every system is checked prior to every mission.

· Organize, track, and account for ECM project material and assets in support of DS operations world-wide.

· Maintain sufficient levels of ECM project materials, spare parts, and supplies in accordance with ECM-approved deployment plans and life cycle maintenance schedules.

· Provide operations and maintenance, including routine and preventive maintenance support, for all deployed ECM systems in accordance with ST-approved SOPs and CMMS work orders.

· Perform issue and problem response, troubleshooting, resolution, tracking, and reporting within established ST-approved response and return-to-service parameters.

· Create training material, lesson plans, and update as changes arise and/or new equipment is acquired.

[Upon final release of the classified RFP, additional information and/or requirements will be provided.]

ECM Labor Categories, Estimated Travel Required (ETR) per FTE, and ETR Locations, and Assignment Locations (if applicable)

[Upon final release of the classified RFP, Labor Categories, ETR per FTE, and assignment locations will be provided.]

Contingency Communications and Radio (CCR) Requirements CCR serves as the strategic coordination body charged with the design, implementation, and management of critical security communications systems for the Bureau of Diplomatic Security. Through the use of adaptive technology, real world participation, and innovation, CCR satisfies mission requirements with both technical and operational support to the global diplomatic security mission.

In support of the CCR mission, the Contractor shall design, develop, integrate, install and provide full life cycle support for secure line of sight and over the horizon communications systems for mounted and dismounted DS operations in accordance with PT-approved installation guides, SOPs, and CMMS work orders, as detailed in the sections below.

World Wide Communications System Installations and Support The Contractor shall provide planning, project management, installation, technical and operational support for Diplomatic Security communications requirements for multiple overseas theaters in potentially high-threat environments.

The Contractor shall ensure that all installation projects are conducted in accordance with CCR and PT approved installation guides, SOPs, and CMMS work orders, as appropriate. The Contractor’s execution and quality control processes shall permit no more that 5% discrepancies on initial testing, and shall ensure zero discrepancies by date of deployment.

· Gather and manage customer requirements and present solution recommendations for government approval.

· Provide project management, oversight and quality control for all installation projects in accordance with CCR- approved schedules and deployment plans.

· Establish deployment plans to install new communication systems at specific locations/countries/posts (potentially high threat).

· Perform inspections and operational readiness for all CCR systems ensuring that every tactical radio is operational prior to every mission.

· Provide subject matter expertise and operations and maintenance support on networking and other communications equipment.

· Travel to posts and perform preventative maintenance and training in accordance with SOPs and/or CMMS work orders.

· Conduct communications surveys, new installations and preventative maintenance for vehicle and fixed site systems.

· Coordinate with other ST groups on projects such as establishment of Tactical Operations Centers.

· Provide dispatch, real-time issue tracking, diagnoses, and return to service for radio systems in critical overseas RSO operation center (Appendix CCC).

· Track and report on all off-compound travelers, and log incidents.

· Provide technical dispatch operations for radio systems located in the DSCC 24 hours a day / 7 days a week / 365 days a year. Troubleshoot long range communications backhaul via satellite and network.

· Provide technical dispatch operations support to worldwide DS security operations. Interface with the Joint Operations Center (JOC) and Tactical Intelligence Center (TIC) to ensure a Common Operating Picture (COP) to include Department of Defense (DOD) COCOMs.

[Upon final release of the classified RFP, additional information and/or requirements will be provided.]

CONUS Communications System Repair The Contractor shall provide operations and maintenance, including routine and preventive maintenance support, for multiple tactical and land mobile radio systems in accordance with CCR-approved SOPs and CMMS work orders.

· Support worldwide operations with evaluation, repair and reissue of equipment.

· Perform issue and problem root cause analyses, troubleshooting, resolution, tracking, and reporting within established ST-approved response and return-to-service parameters.

Communications Integration and development The contractor shall design, develop and integrate and test secure line-of-sight and over-the-horizon communications systems to support Diplomatic Security worldwide operations. The contractor shall ensure that new equipment interoperates with ECM equipment and complies with PT-approved requirements. The contractor shall also provide subject matter expertise on state-of-the-art secure communications technologies, providing guidance on whether existing equipment from the CCR suite can be leveraged to fulfill new requirements, determine what is available in the marketplace and what needs to be custom developed.

· Integrate communication systems into government owned and leased vehicles, providing multiple deployment options where appropriate.

· Work with vendors to manage development cycles and guide requirements.

· Maintain the DS Command Net and CCR communications network, provide network SMEs that can ensure the communications network’s uptime and reliability.

Training The Contractor shall be responsible for developing and conducting training regarding the proper use, care, maintenance and preventative maintenance of assigned systems. Contractor-provided training support shall include:

· Creating training material, lesson plans, and field guides as new equipment is developed and deployed.

· Providing operational support for live training events and simulations.

· Providing classroom instruction for DS security personnel regarding operation of CCR’s suite of communications platforms.

· Provide field operational training during quarterly TDY preventive maintenance visits.

· Providing maintenance training to DS technical personnel.

COMSEC and Inventory management The Contractor shall be responsible for maintaining strict accountability of overseas tactical radio assets and CCR material using CMMS/ILMS or its successor system. The Contractor shall also ensure that all paperwork is completed and signed in accordance with CMMS/ILMS SOPs and Department requirements. Additionally, the Contractor shall:

· Organize, track, and account for CCR project material and assets in support of DS operations world-wide.

· Maintain sufficient levels of CCR project materials, spare parts, and supplies in accordance with CCR-approved deployment plans and life cycle maintenance schedules.

· Order, ship and receive CCR project materials, spare parts, and supplies using ST-approved inventory applications, currently CMMS and ILMS.

· Ensure operational readiness through equipment staging and project management for missions to various CONUS and OCONUS locations.

· Track, inventory, and provide periodic communications support for COMSEC and CCI materials in accordance with the Department standards.

[Upon final release of the classified RFP, additional information and/or requirements will be provided.]

CCR Labor Categories, Estimated Travel Required (ETR) per FTE, ETR Locations, and Assignment Locations

[Upon final release of the classified RFP, Labor Categories, ETR per FTE, and assignment locations will be provided.]

Sense and Warn Requirements The Sense and Warn (S&W) system employs a minimum of two or more target acquisition Radar systems to provide overlapping coverage that are integrated with a command and control (C2) system and mass notification equipment. S&W data is transmitted and received between the Radar systems, S&W C2, and the Wireless Audio Visual Emergency System (WAVES) speaker towers over a closed and secured wireless local area network (WLAN) and or a local area network (LAN).

[Upon final release of the classified RFP, additional information and/or requirements will be provided.]

The Contractor shall be responsible for operating and maintaining S&W systems at various worldwide locations in support of Diplomatic Security operations. The Contractor shall also be responsible for development, integration, and deployment of Sense and Warn systems and equipment in support of Diplomatic Security worldwide operations.

In support of S&W, the Contractor shall perform the following tasks:

· Provide a monitoring, technical analysis, and operating capability that detects and alerts personnel to impending indirect fire attacks on specified properties and other DS-designated parties 24 hours a day / 7 days a week / 365 days a year;

· Maintain and sustain S&W systems and components to preserve and enhance the capability to detect and alert personnel to impending indirect fire attacks on protected areas;

· Perform routine and preventive maintenance on S&W systems and components in accordance with ST-approved SOPs;

· Perform issue and problem response, troubleshooting, resolution, tracking, and reporting within established, ST-approved response and return-to-service parameters;

· Provide systems engineering, site surveys, design, integration, and installation of new, updated or replacement S&W systems and components;

· Provide expert knowledge of radar systems, Command and Control systems, communication networks, and the development of requirements, data analysis and fielded system support; and,

· Configure, initialize, administer, operate and monitor all S&W rapid deployment equipment component systems.

[Upon final release of the classified RFP, additional information and/or requirements will be provided.]

S&W Labor Categories, Estimated Travel Required (ETR) per FTE, ETR Locations, and Assignment Locations

[Upon final release of the classified RFP, Labor Categories, ETR per FTE, and assignment locations will be provided.]

Mobile Video Recording Systems The Mobile Video Recording Systems program is responsible for providing state-of-the-art, vehicle mounted camera and acoustic deterrent systems, related equipment, and trained personnel to maintain these systems at various worldwide locations in support of Diplomatic Security operations. MVS provides enhanced accountability for protective detail motorcade movements, incident investigation, and security movement data collection/analysis in support of Diplomatic Security operations.

[Upon final release of the classified RFP, additional information and/or requirements will be provided.]

The Contractor shall be responsible for maintaining strict accountability of all MVS and project materials purchased by PT worldwide using CMMS/ILMS. The Contractor shall also ensure that all paperwork is completed and signed in accordance with CMMS/ILMS SOPs and Department requirements.

Specifically, the Contractor shall:

· Coordinate and provide technical support for modern MVS systems.

· Maximize the capabilities, effectiveness and functionality MVS systems in order to offer the best possible technology available to meet the objectives of the customer.

· Perform technology identification, testing, proof of concept and implementations in testing and training environments as well as the identification of training level requirements for in-field technicians and development and management of MVS training curriculum, working with vendors and industry and OGA partners to establish a standard for certification in mobile surveillance and program specific technologies.

· Work closely with Protective Technology Operations, Contingency Communications Radio (CCR), Electronic Countermeasures (ECM) to ensure all MVS projects and fielding are completed using the Configuration Management guidelines established within Protective Technology.

[Upon final release of the classified RFP, additional information and/or requirements will be provided.]

MVS Labor Categories, Estimation of Effort (EOE) in Full-Time Equivalents (FTE), Estimated Travel Required (ETR) per FTE, and Assignment Locations

[Upon final release of the classified RFP, Labor Categories, ETR per FTE, and assignment locations will be provided.]

Protective Technology Deliverables

Overseas Support The Overseas Support Branch (OSB) provides materials management, inventory management, and related services to manage the technical security equipment, materials and supplies of the Engineering Services Office/Center. OSB personnel perform the annual inventory as well as ordering, receiving and shipping of materials for the Engineering Services Office/Center and its constituent posts throughout the region.

Currently ST is undergoing CMMS/ILMS integration worldwide. In support of OSB, the Contractor shall maintain strict accountability of the assigned ESO/ESC’s equipment, supplies, spare parts, and related assets using CMMS/ILMS or its successor system. The Contractor shall also ensure that all paperwork is completed and signed in accordance with CMMS/ILMS SOPs. Specifically, the Contractor shall:

· Complete the annual inventory across the ESO/ESC’s region;

· Coordinate all ordering, shipping and receiving of equipment using ST-approved inventory applications, currently CMMS and ILMS;

· Maintain sufficient levels of stocked supplies and equipment in accordance with the instruction of the Officer-in-Charge at Post;

· Prepare and maintain property, maintenance, operational records and periodic/scheduled reports;

· Perform decommissioning/disposal of equipment and complete appropriate paperwork;

· Coordinate their own travel for visits to constituent posts; and,

· Provide general guidance, assistance and support to Department staff, contractors, and other Post personnel.

OSB Labor Categories, Estimated Travel Required (ETR) per FTE, and Assignment Locations

[Upon final release of the classified RFP, Labor Categories, ETR per FTE, and assignment locations will be provided.]

Overseas Support Deliverables

Personnel Tracking & Locating The Personnel Tracking & Locating (PTL) program is a technical solution that assists DS leadership with maintaining situational awareness of the location and status of assigned Chief of Mission (COM) personnel. The program is responsible for tracking devices, coordinating with tracking architectures for support, maintaining tracking data display systems via DOS networks and DOD networks, and providing the sustainment personnel that manage the system-of-systems approach to maintain near-real-time awareness of COM personnel locations and status. PTL technologies are currently deployed at a number of locations worldwide.

[Upon final release of the classified RFP, additional information and/or requirements will be provided.]

PTL Watcher Standers The Contractor shall be responsible for providing a Watch Stander capability, including Watch Standers and appropriate oversight, in support of critical overseas Technical Operations Centers (TOCs) and other designated support locations. Contractor Watch Standers shall provide situational awareness of the location and status of assigned Chief of Mission (COM) personnel and shall manage the incident cycle for all alerts, contacting RSO-designated points-of-contact during alerts in accordance with DS-approved SOPs, Post-specific security plans and DS notification priorities. The Contractor shall ensure that all Contractor Watch Standers report to their assigned duty stations and serve their appointed watch schedules until properly relieved.

[Upon final release of the classified RFP, additional information and/or requirements will be provided.]

PTL Global Installation, Configuration, Operations and Maintenance Support The PTL system-of-systems and supporting networks are maintained under another contract. The Contractor shall be responsible for installation of PTL devices worldwide, configuration of the visual displays and visualization tools, operations and maintenance of PTL devices and personal computer (PC) based components, troubleshooting and incident management of reported issues and outages, and providing PTL-specific training to RSOs and other users.

The Contractor shall also provide project management and coordination for all assigned installation projects in accordance with the requirements set forth by the PTL GTM. Deliverables shall include, but are not limited to: project plans and schedules, bills of materials (BOM), and cost estimates for project materials and labor.

[Upon final release of the classified RFP, additional information and/or requirements will be provided.]

PTL Materials Management The Contractor shall maintain strict accountability of the assigned PTL equipment, supplies, spare parts, and related assets using CMMS/ILMS. The Contractor shall ensure that materials are ordered, packed, shipped and available when and where they are needed to support PTL’s installation schedule. The Contractor shall also ensure that all inventory, purchasing, and shipping paperwork is completed and signed in accordance with CMMS/ILMS SOPs and Department requirements. Specifically, the Contractor shall:

· Provide materials management for all levels of the PTL program to include planning current and future PTL system/hardware requirements and projects in order to ensure consistent operation and availability.

· Perform the procurement, packing and shipment of PTL systems and fly–away kits.

· Verify operational readiness of vendor repaired items prior to returning said items to the field.

PTL Information Assurance The Contractor shall perform information assurance (IA) testing, documentation, and process management in accordance with Department and other Federal Agency IT Security policies and procedures to ensure that the PTL program successfully manages the risks related to the use, processing, storage, and transmission of PTL-related information. The Contractor shall also serve as the primary point of contact and liaison to IRM for IA-related issues and compliance.

PTL Labor Categories, Estimation of Effort (EOE) in Full-Time Equivalents (FTE), Estimated Travel Required (ETR) per FTE, ETR Locations, and Assignment Locations

[Upon final release of the classified RFP, Labor Categories, ETR per FTE, and assignment locations will be provided.]

PTL Deliverables

PTL Training Classes

Science and Technology (S&T) The S&T program identifies, implements, and documents technical solutions with an eye toward end users, installation, procurement, logistics, and maintenance realities and requirements. S&T plans, researches, develops, and frequently prototypes new technologies to assist protection, primarily within the high threat environments and in support of Technical Operations. Due to the growing scope and sophistication of the threat environment, S&T services and those processes that support operational needs are fostered and integrated into the development of technology both near term and in the future. S&T engineers fulfill concepts to technical requirements for rapid development and deployment of technology in support of operational needs.

The Contractor shall provide engineering services in disciplines such as cellular technology, tracking (vehicle and personnel) technology, mobile & fixed site video recording and streaming, satellite based communications, and emergency notification systems and intrusion detection systems to counter threats identified by Department management as priorities. The Contractor shall keep current with industry trends and technology developments in technical security areas to identify technical solutions for operational gaps and other problems, lead research, development, and exploratory efforts, and provide technical direction on state-of-the-art engineering projects. Contractor engineering projects shall comply with S&T SOPs and engineering project management processes. The Contractor shall ensure that resulting plans, requirements documents, statements of work, designs, reports, and other project documents adhere to current S&T-approved templates, incorporate accurate operational and technical information, provide recommendations that are fully supported by the analysis and documentation, and are completed within agreed upon timeframes. Specifically, the Contractor shall:

· Meet with ST operations groups and inter-agency partners to discuss current operational gaps, current and future needs, and current and future developments;

· Lead engineering analysis and evaluation efforts of complex electrical and countermeasure systems, documenting design approaches, and establishing design verification & validation of systems and major sub-assemblies to address identified operational gaps and counter Department prioritized threats;

· Lead pilot tests of advanced prototypes, use lessons learned in an iterative process to further refine the designs, demonstrate the capabilities to upper management, obtain approval for deployment, and transition the final products to operations;

· Draft requirements documents and presentations, requests for information, statements of work, responses to clarification questions;

· Facilitate evaluations of proposals and draft recommendations for award;

· Provide subject matter expertise and serve in an advisory capacity to other developmental entities within Diplomatic Security and Security Technology Operations;

· Provide an independent, scientific assessment of proposed concepts and solutions through a ST-approved peer review process;

· Participate in formal interagency committees, conferences, task forces, and working groups to share capabilities, requirements, determine the existence of current capabilities, and enable S&T to compete for funding; and,

· Implement security strategies through rapid prototyping that fulfills short-term protective needs both domestic and foreign, and liaise within protective operations to meet the technical needs of Diplomatic Security.

[Upon final release of the classified RFP, additional information and/or requirements will be provided.]

S&T Labor Categories, Estimated Travel Required (ETR) per FTE, and Assignment Locations

[Upon final release of the classified RFP, Labor Categories, ETR per FTE, and assignment locations will be provided.]

S&T Deliverables

Program Management Requirements Program Manager The Contractor shall have a Program Manager located in the immediate Metropolitan DC Area with immediate access to SA-14 and SA-15 (Rosslyn, VA), and SA-24 (Kingstowne, VA). At a minimum, the Program Manager must have the authority to bind the firm, and must be capable of effectively coordinating logistics and other contract requirements. The Program Manager or designated representative shall be responsible for all contractor personnel and shall ensure that program requirements are met. The Program Manager shall also be required to brief the Contracting Officer and Contracting Officer’s Representative, or their designees, regarding the status of performance issues, personnel problems, staffing concerns, and other contractual issues.

Program Management Office The contractor shall provide an offsite Program Management Office (PMO) that will provide quality management, personnel management, management of clearances and authorizations, training and travel management, and invoicing support.

Program Management Plan The Contractor shall develop the following plans as part of their overall Program Management Plan. The initial draft (submitted with the technical proposal) shall be updated and submitted for COR approval within 30 days of contract award. After approval, the Contractor shall operate in accordance with the plan unless a variance or permanent change is authorized by the COR in advance.

1. Management approach, to include PMO organizational structure, corporate philosophy, and subcontract management, at a minimum.

2. A detailed Transition Plan describing how they will effectively deploy and provide resources to transition contracted activities from the incumbent contractor.

3. A Communication Plan describing scheduled written and oral communications, including the frequency of scheduled communications; the flow of communication internally (vertically and horizontally) and the relationships between the program teams and the PMO; the responsible persons for providing…