S000000251 Attachment 5 DFA AIRS State Staff Roles and Responsibilities.pdf
PDF 115 KB Posted
- Attached to
- DFA AIRS Maintenance and Support
- Solicitation number
- S000000251
- Issued by
- Pulaski County, Arkansas
About this file
This document details the roles and responsibilities of the state staff in the Arkansas Department of Finance and Administration (DFA) Office of Information Services (OIS) Automated Information Retrieval System (AIRS) Service Center. The AIRS-Tax and AIRS-DSMV (Driver Services and Motor Vehicle) Systems are managed by a team of 6 state resources with defined roles and responsibilities. The key responsibilities include managing day-to-day operations, analyzing and providing solutions for system issues, coordinating with DFA executive staff, assessing and leading information system projects, maintaining IT infrastructure and security, and communicating with external entities regarding data exchanges. The state staff are expected to follow a disciplined project management approach, address risks and issues, promote standard system functionality, and effectively communicate with business owners and DFA leadership.
The related state and local contract opportunity is for the maintenance and support of the DFA AIRS system, which serves Pulaski County and the City of Little Rock. The contract term and any renewal options are not specified in the provided information.
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Attachment 5 State Staff Responsibilities
As identified in Attachment 1, the State staff in the DFA OIS AIRS Service Center is currently comprised of 6 state resources.
Roles
1. DFA OIS AIRS Information Systems Manager (1)
a. Reports to the DFA OIS Administrator.
b. Works with DFA Tax, DFA Driver Services and Motor Vehicle executive staff, and
DFA OIS to manage day-to-day operations of the AIRS-Tax and AIRS-DSMV Systems.
c. Leads DFA OIS AIRS team, State and contract staff, in planning, development, and oversight of information system projects.
d. Provides quality assurance and strategic guidance.
2. DFA OIS AIRS DSMV Integration Manager (1)
a. Reports to the DFA OIS AIRS Information Systems Manager
b. Works with DFA Driver Services and Motor Vehicle executive staff and DFA OIS to manage day-to-day operations of the AIRS-DSMV System.
c. Leads DFA OIS AIRS team, State and contract staff, in planning, development, and oversight of information system projects.
d. Provides quality assurance and strategic guidance.
3. DFA OIS AIRS Tax Integration Manager (1)
a. Reports to the DFA OIS AIRS Information Systems Manager
b. Works with DFA Tax executive staff and DFA OIS to manage day-to-day operations of the AIRS-Tax System.
c. Leads DFA OIS AIRS team, State and contract staff, in planning, development, and oversight of information system projects.
d. Provides quality assurance and strategic guidance.
4. DFA OIS AIRS Security Integrity Staff (2)
a. Reports to the DFA OIS AIRS Information Systems Manager
b. Works with DFA Tax, Driver Services and Motor Vehicle staff to manage day-to-day operations of the AIRS-Tax and AIRS-DSMV Systems.
c. Provides application and user security for both Systems.
5. DFA OIS AIRS Tax Processing Lead (1)
a. Reports to the DFA OIS AIRS Tax Integration Manager
b. Works with DFA Tax staff to manage day-to-day operations of the AIRS-Tax
System.
Responsibilities The information listed below is not broken down by resource, but it encompasses the responsibilities of all State resources listed above.
1. Manage day-to-day operations of the DFA OIS AIRS-Tax and AIRS-DSMV Systems, including
State and contracting staff.
2. Analyze information system issues. Provide guidance and solutions.
3. Work with DFA Tax, Driver Services and Motor Vehicle, and DFA OIS executive staff to discuss system issues, and identify user needs and solutions.
4. Assess and anticipate information system projects. Recommend appropriate action and resources.
5. Manage information system projects by coordinating resources and timetables with State and contracting staff.
6. Analyze, plan, and direct IT infrastructure maintenance and upgrades.
7. Review, assess, and implement IT security policies and procedures to secure information data and equipment.
Attachment 5 State Staff Responsibilities
8. Direct IT strategic goals, policies, and procedures as per DFA Tax, Driver Services and Motor Vehicle, and DFA OIS organization policies.
9. Communicate and coordinate with external entities regarding current and future data exchanges.
10. Implement a disciplined and structured approach to project management; outlining the process, tools, and team member responsibilities required to effectively manage various projects within the DFA OIS AIRS Service Center until closure of each project.
11. Ensure action plans for issue resolution are defined and documented and issue owners are clearly identified to coordinate and drive the issue through the resolution process.
12. Make decisions and/or properly escalate issues related to obstacles inhibiting the progress of the project implementation.
13. Bring to DFA Tax and Driver Services Motor Vehicle business process owners, and DFA OIS AIRS Service Center Management staffs’ attention any opportunity (system improvement) that is identified at any point in time.
14. Coordinate meetings between all parties involved in the project and manage resource utilization throughout the project period.
15. Identify issue deviations and deploy corrective actions to limit the impacts that the issues have on work schedule and scope.
16. Implement an effective risk management process to ensure that the appropriate team members are aware of risk items and that an appropriate response has been developed to facilitate the control of the risk event should it occur.
17. Manage risk events to limit the impact it will have on schedule and scope, should it occur.
18. Review information system changes and testing results for quality assurance.
19. Review and implement technical standards to ensure the reliability of the technical solutions and IT projects.
20. Maintain implementation standards and fundamentals with the goal being the recognition, containment, and mitigation of risks that would jeopardize the success of the work efforts.
21. In order to minimize the long-term maintenance of solutions, promote deployment system features and functions using standard delivered functionality.
22. Support the project team by reinforcing priorities and scope decisions.
23. Prepare and share/review with business owners and DFA OIS AIRS technical staff all related project documents, memos, and meeting minutes.
24. Act as the liaison between business process owners and DFA OIS AIRS Management staff to ensure direction and decisions are clear to both parties.
25. Perform knowledge transfer to the leadership team and all team members based on previous successful work efforts including lessons learned.
26. Effectively communicate with DFA CIO and DFA PMO Manager on the status of work activities involving DFA Tax and DFA Driver Services and Motor Vehicle, and escalate problems when warranted.
27. Manage data integrity, system access, and security roles.
| Roles |
| Responsibilities |
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