S000000251 Attachment 3 Service Requirements.pdf

Attachment 3 Service Requirements

Information below lists the duties and responsibilities of resources expected to be identified on the Contract. Prospective Contractor can submit job titles outside of those listed if they meet the needs to perform the duties expected in the Contract.

Expected full time equivalents is only meant to be an estimate of expected resources based on current production support staffing and the anticipated workload for the term of the Contract. It is up to the Prospective Contractor to determine the size and scope of resources based upon information in the RFP and attachments.

Project Manager Duties and Qualifications

Resources will be under the leadership of project managers, who shall be responsible for the management of the resources of the team. The team lead shall coordinate with DFA OIS AIRS Management staff regarding project management and resource allocation.

Expected Full Time Equivalent (1)

Job Duties

1. Project Manager shall provide overall project, delivery order, task order, or subtask management for large, complex programs and information system development projects including management program and systems design, development, deployment, maintenance, and enhancements.

2. Project Manager shall assist interfacing with all government and commercial activities and provide integration planning and execution for cross-functional processes and applications.

3. Project Manager shall ensure schedules, milestones, deliverables, and technical solutions are in accordance with technical and budgetary constraints and support all program objectives.

4. Project Manager shall lead the project or multiple tasks and retains overall responsibility for performance, including cost, schedule, deliverables, and contractual compliance.

5. Project Manager shall provide the interface to the customer and other project leaders.

6. Project Manager shall identify, acquire, and utilize company resources to achieve project technical objectives.

7. Project Manager shall establish priorities for task assignments through completion.

8. Project Manager shall ensure that quality and productivity standards are maintained while meeting requirements, deadlines, and constraints.

9. Project Manager shall ensure quality assurance and timely delivery of all deliverables.

10. Project Manager shall identify all task responsibilities and reports any changes or suggestions to ensure compliance with government regulations and codes, as well as organizational policies and procedures.

Minimum Functional Qualifications

1. Project Manager shall have at least four (4) years public sector experience working with State Tax and/or Driver Services Motor Vehicle projects.

2. Project Manager shall be capable of communicating with functional and technical groups. Coordination with DFA OIS AIRS Management staff and DFA Revenue users and user groups is vital to the operation and maintenance of the DFA OIS AIRS Tax and AIRS DSMV Systems, as well as the DFA Revenue program.

Minimum Technical Qualifications

1. Project Manager shall have the formal education equivalent of a bachelor’s degree in computer science, business management or a related field; plus, four (4) years of experience in project leadership, management, or a related field.

2. Project Manager should have experience in ASP.NET, VB.NET, or C#: MVC 4.0 framework; and SQL Server 2016 or later.

3. Project Manager should have experience with GenTax applications and architecture, preferably with Tax and/or Driver Services Motor Vehicle applications.

4. Project Manager should have experience with GenTax Subsystems, Gateway, Security, Batch Processing, as well as experience with federal and state compliance requirements.

5. Project Manager should have good working knowledge of JSON, AngularJS, Microsoft Visual Studio 2017, MS Office 365, and Fast Code Repository.

Application Technical Architect Duties and Qualifications

Expected Full Time Equivalent (1)

Required Job Duties

1. Technical Architect shall provide technical configuration and maintenance of all application environments (production, staging, testing, development, training, conversion, FCR, FCS).

2. Technical Architect shall provide Monitoring, performance tuning, and troubleshooting of all application environments.

3. Technical Architect shall provide documentation and vendor recommendations/best practices for application and infrastructure.

4. Technical Architect shall provide implementation of architecture syncs, service packs, conversions, and upgrades.

5. Technical Architect shall assist with maintenance, performance tuning, auditing, and security for all application databases.

6. Technical Architect shall assist with core architecture and service code questions to understand and correctly implement and maintain compliance and compatibility requirements.

7. Technical Architect shall assist with disaster recovery testing.

8. Technical Architect shall provide backup support for Windows Server and SQL Server DBA tasks.

9. Technical Architect shall maintain current knowledge of business area, including best practices and industry standards, legislation and policy, and technology to the extent possible.

Minimum Functional Qualifications

1. Technical Architect shall have at least four (4) years public sector experience working with GenTax applications and architecture; preferably Tax and/or Driver Services Motor Vehicle systems.

2. Technical Architect shall have knowledge of all business processes within Tax and Driver Services Motor Vehicle systems is preferred.

Minimum Technical Qualifications

1. Technical Architect shall have a master’s degree in computer science, computer applications or related and two (2) years of experience.

OR

Technical Architect shall have a bachelor’s degree in computer science, computer applications or related and four (4) years of experience.

2. Technical Architect shall have four (4) plus years of experience in ASP.NET, VB.NET, or C#; MVC 4.0 framework; JSON; and SQL Server 2016 or later.

3. Technical Architect should have four (4) plus years of experience with GenTax applications and architecture; preferably with Tax and/or Driver Services Motor Vehicle applications.

4. Technical Architect should have four (4) plus years of experience with GenTax Subsystems, Gateway, Security, Batch Processing, Fast Code Repository, as well as experience with federal and state compliance requirements.

5. Technical Architect should have knowledge of FTP, File Servers, Active Directory, Microsoft Visual Studio 2017 or later, PostgreSQL, CommVault, and infrastructure maintenance.

Software Developer Duties and Qualifications

Expected Full Time Equivalent (up to 24)

Required Job Duties

1. Software Developer shall analyze and develop computer software.

2. Software Developer shall analyze hardware, software, workload, and COTS packages.

3. Software Developer shall analyze goals and specifications and develops system requirements and software specifications.

4. Software Developer shall perform analysis, design, and development of complex computer systems software.

5. Software Developer shall design, program, implement, and document interactive programs.

6. Software Developer shall detect and correct system failures and implement system enhancements.

7. Software Developer shall develop analytical techniques and methodology for problem solutions.

8. Software Developer shall assist with customization, installation, maintenance, setting of standards, and optimizing product performance.

9. Software Developer shall translate user requirements into hardware, software, and communication requirements.

10. Software Developer shall develop and apply organization information models for use in designing and building integrated, shared software, and database management systems.

11. Software Developer shall apply systems analysis and engineering techniques and procedures to developing complex information systems.

12. Software Developer shall work in multi-tier architecture, highly scalable and high-performance web application systems.

13. Software Developer shall define requirements and feasibility of technical solutions to meet business requirements.

14. Software Developer should design and develop UI Screens, user controls, reports, letters, and forms using Visual Studio 2017, VB.NET, ASP.NET, C#, JSON, MVC 4.0 framework, and GenTax tools.

15. Software Developer shall develop robust and user-friendly .NET based web applications integrated with database and user interface from provided design concepts.

16. Software Developer shall use class entities in application for data to store in database from UI pages.

17. Software Developer shall write SQL stored procedures and proposes database designs as required.

18. Software Developer shall utilize Fast Code Repository (FCR) for version control.

19. Software Developer shall write test cases to unit test the application and execute them without issues.

20. Software Developer shall resolve issues raised by users in different production environments.

21. Software Developer shall report and manage defects based on established processes, ensuring accurate and timely entry.

22. Software Developer shall work from specifications drawn up by software developers and other team members.

23. Software Developer shall perform systems testing and parallel runs to verify accuracy of the system.

24. Software Developer shall provide implementation support, user/customer training, and product support.

25. Software Developer shall conduct performance analysis and testing in a multi-user environment.

26. Software Developer shall analyze the requirements for intended computerized system.

27. Software Developer shall compile and write documentation of computer programs and revisions.

28. Software Developer shall consult with technical team and managerial staff to define and resolve problems in computer programs.

29. Software Developer shall review and rewrite programs using workflow chart and diagrams.

Minimum Functional Qualifications

1. Software Developer shall have at least two (2) years public sector experience preferably with Tax and/or Driver Services Motor Vehicle applications, preferably with GenTax application design and development, maintenance, and implementation.

2. Software Developer shall have knowledge of the tools and languages used for development, maintenance, and integration of applications and systems.

3. Software Developer shall have the ability to apply quality and security standards.

Minimum Technical Qualifications

1. Software Developer shall have a bachelor’s degree in computer science, computer applications, or related and two (2) years of experience.

2. Software Developer shall have two (2) years of experience in VB.NET, ASP.Net, or C#; MVC 4.0 framework; JSON; and SQL Server 2016 or later.

3. Software Developer should have two (2) years of experience with GenTax applications and architecture; preferably with Tax and Driver Services Motor Vehicle applications.

4. Software Developer should have two (2) years of experience with GenTax Subsystems, Gateway, Security, Batch Processing, Fast Code Repository; as well as experience with federal and state compliance requirements.