S000000251 Attachment 1 DFA AIRS Organizational Structure and Contractor Staff.pdf

DFA Arkansas Integrated Revenue System (AIRS)

Organizational Structure and Contractor Staff

Organization There are multiple entities involved in the support of the State of Arkansas DFA Arkansas Integrated Revenue System (AIRS), which is comprised of both the AIRS Tax System and the AIRS Driver Services/Motor Vehicle (DSMV) System.

Steering Committee DFA Office of Information Services (OIS) has established a Steering Committee comprised of the key stakeholders responsible for the oversight of all initiatives related to the management and operations of the DFA AIRS Systems. The committee meets regularly to discuss current and future initiatives, and reviews and approves project tasks. The committee consists of Administrators and Managers from the DFA Revenue Tax Sections, and the Office of Driver Services, Office of Motor Vehicles, and State Revenue Office Administration, as well as OIS Technical Management. Table One (1) depicts the composition of all members of the committee.

Table 1: Steering Committee

DFA Revenue (Tax System and Driver Services/Motor Vehicle System) Business Operations

Technical Staff

• Administrators

• Assistant Administrators

• Office Managers

• Program Support Managers

• DFA Chief Information Officer

• DFA OIS Administrator

• DFA Chief Information Security Officer

• DFA OIS Technical Services Manager

• DFA OIS Project Manager

• DFA OIS AIRS Information Systems Manager

• DFA OIS AIRS DSMV Integration Manager

• DFA OIS AIRS Tax Integration Manager

DFA Office of Information Services The DFA Office of Information Services (DFA OIS) is responsible for managing the Information Technology (IT) resources of the Department of Finance and Administration (DFA). The primary goals of the office are to enhance IT customer service, reduce operating costs, standardize IT policies and procedures, and to provide stability and security to the Department's IT infrastructure. The responsibilities associated with DFA OIS can be broken into four areas:

DFA OIS AIRS Service Center, DFA OIS Technical Services, DFA OIS Chief Information Security Office, and DFA OIS Administration. The DFA Office of Information Services is headed by the DFA Chief Information Officer.

DFA OIS AIRS Service Center The purpose of the DFA OIS AIRS Service Center is to maintain the AIRS Tax System and AIRS DSMV System and communicate with the business owners concerning the development of the functional requirements for each system. The DFA OIS AIRS Service Center is comprised of a mix of State and contractor staff. The State staff in the DFA OIS AIRS Service Center provide management, supervisory, subject matter expertise, application security, and administrative expertise. Detailed Roles and Responsibilities are outlined in Attachment 5.

DFA Arkansas Integrated Revenue System (AIRS)

Organizational Structure and Contractor Staff

The current State staff is comprised of:

• One (1) AIRS Information Systems Manager

• One (1) AIRS DSMV Integration Manager

• One (1) AIRS Tax Integration Manager

• One (1) AIRS Tax Processing Lead

• Two (2) AIRS Security Integrity staff

The current vendor supported Operation and Maintenance (O&M) contract is comprised of the following resources:

• One (1) Project Manager

• One (1) Tax Application Development Architect

• Eleven (11) Tax Application Developers

• One (1) DSMV Application Development Architect

• Ten (10) DSMV Application Developers

• Three (3) Application Technical Architects

DFA OIS Technical Services The Office of Technical Services is responsible for operation and maintenance of some parts of the technology infrastructure for DFA OIS AIRS. Responsibilities include support for the AIRS Service Center desktop equipment including PC’s and printers, and the DFA office network maintenance and operations.

DFA Chief Information Security Office In June 2021, the DFA Chief Information Security Office was established and is responsible for developing and implementing an information security program; which includes procedures and policies designed to protect enterprise communications, systems, and assets from both internal and external threats. The office works in cooperation with the DFA Technical Services Office to conduct baseline security assessments, audits, and implementation activities. The Office is headed by the Chief Information Security Officer.

DFA OIS Administration The Administration section of DFA OIS is responsible for the procurement side of DFA OIS AIRS Information Technology needs. The staff handles all new contracts, contract extensions, purchases orders, and invoices.

Department of Transformation and Shared Services The Department of Transformation and Shared Services (TSS) Division of Information Systems (DIS) supports DFA OIS AIRS IT infrastructure in multiple areas including Internet connectivity, network security, cybersecurity, and voice over IP. TSS DIS is home to the State Cybersecurity Office, which serves as the front line of defense in keeping the State’s data safe from intrusion.

The division maintains network monitoring tools that also function twenty-four (24) hours a day, seven (7) days a week, 365 days a year to ensure that citizen and government data flowing across the network is kept secure, private, and confidential.