S-DASOBO-00017622 DPSST LMS RFP Attachment D - Reference Check Form.docx

This is a Reference Check Form attachment for the Department of Public Safety Standards and Training (DPSST) Learning Management Solution Request for Proposal issued by Oregon's Department of Administrative Services (DAS) Procurement Services. The form serves as an evaluation tool for assessing proposers' qualifications and past performance through structured reference checks. It collects information from reference entities that have engaged with proposers to provide documented feedback on service quality, delivery performance, and customer satisfaction.

The Reference Check Form requires proposers to provide details for a reference entity, including contact information for a reference representative. Evaluators assess proposers using a 0-10 rating scale across three key areas: overall quality of services and business relationship, service delivery performance, and responsiveness to customer service issues and special requests. Additionally, the form includes open-ended questions addressing the type of services provided, quality of customer service, business relationship satisfaction, problem resolution methods, likelihood of future engagement, areas of satisfaction and dissatisfaction, timeline adherence, and cost management relative to initial proposals. This comprehensive evaluation mechanism enables the state to validate proposer capabilities and track records before awarding the LMS contract, which aims to modernize statewide public safety training infrastructure for over 50,000 constituents while ensuring GovRAMP/FedRAMP certification and CJIS compliance.