RID 2.25.17 - TRAC Call Center Performance and Volume Data for Past Year.pdf
PDF 110 KB Posted
- Attached to
- RFP 99-25 The RIDE Access Center ("TRAC")
- Solicitation number
- BD-26-1206-MBTA-MBTA-121335
- Issued by
- Suffolk County, Massachusetts
About this file
This document is a Request for Information (RID) from the Massachusetts Bay Transportation Authority (MBTA) regarding TRAC Call Center Performance and Volume Data for the past year. The document outlines a process for obtaining confidential call center performance data, which will be provided by the MBTA's Designated Representative upon receipt of an executed Confidentiality and Non-Disclosure Agreement. Interested parties must submit the completed and signed agreement by October 31, 2025 at 5:00 p.m. EST.
The document is focused on the procedural requirements for accessing sensitive call center information, specifically detailing the mechanism for obtaining performance and volume data under Section 3.4 of the Dissemination of Confidential Information protocol. No specific pricing, funding details, or additional context about the call center's operations are provided in this document.
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Text version
RID 2.25.17: TRAC Call Center Performance & Volume Data for Past Year
Pursuant to Section 3.4 Dissemination of Confidential Information, the MBTA’s
Designated Representative will provide TRAC call center performance data upon receipt of an executed Confidentiality and Non-Disclosures Agreement. Submission of the executed Confidentiality and Non-Disclosure Agreement must occur by no later than October 31, 2025 at 5:00 p.m. EST.
File details come from the government source that posted it. Updated .