Amendment 4 - MBTA Minimum Insurance Requirements RFP TRAC.docx

DOCX document 43 KB Posted

Attached to
RFP 99-25 The RIDE Access Center ("TRAC")
Solicitation number
BD-26-1206-MBTA-MBTA-121335
Issued by
Suffolk County, Massachusetts

About this file

This document is an amendment to the Request for Proposals (RFP) issued by the Massachusetts Bay Transportation Authority (MBTA) for The RIDE Access Center (TRAC) paratransit service management contract. The amendment specifies comprehensive minimum insurance requirements that all contractors must maintain throughout the contract term, including any extensions. The contract covers paratransit service management across 58 cities and towns in Massachusetts, with a base term of three years beginning July 1, 2026, and potential extension through four additional one-year option periods. The RFP was issued on October 2, 2025, with proposals due by November 10, 2025, at 2:00 PM, and a pre-bid virtual conference scheduled for October 8, 2025. Potential bidders must submit an executed Confidentiality and Non-Disclosure Agreement by October 31, 2025, to access detailed documentation.

The insurance requirements mandate contractors carry Commercial General Liability Insurance with limits of $1,000,000 per occurrence and $3,000,000 annual aggregate; Automobile Liability Insurance with $1,000,000 combined single limits; Workers' Compensation and Employers' Liability Insurance per Massachusetts General Laws Chapter 152 with $1,000,000 limits per accident and per employee; Umbrella Liability Insurance with $10,000,000 per occurrence and annual aggregate limits; and Cyber Liability Insurance with $5,000,000 coverage for data breach expenses and privacy liability. All insurance must be placed with Massachusetts-licensed carriers rated A- or better by Best's, written on an occurrence basis, be primary and non-contributory to MBTA coverage, and name the MBTA as an additional insured. Contractors must provide Certificates of Insurance prior to commencing work and maintain continuous coverage with 30 days' advance notice of cancellation. All deductibles and self-insured retentions remain the contractor's responsibility, and subcontractors must provide equivalent coverage for services performed.

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Other files

File Type Posted
RID 2.25.17 - TRAC Call Center Performance and Volume Data for Past Year.pdf PDF
Form D - Price Proposal - Cost Model RFP 99-25.xlsx XLSX spreadsheet
RID 2.25.11 - Key Performance Indicators.pdf PDF
RID 2.25.8 - Drug and Alcohol Policy.pdf PDF
RFP 99-25 The Ride Access Center.pdf PDF
RID 2.25.10 - RIDE Definitions.pdf PDF
RFP 99-25 Pre-Bid Conference The RIDE TRAC.pptx PPTX presentation
RID 2.25.21 - Current TRAC Org Chart.pdf PDF
RID 2.25.9 - 2024 Transit Safety Plan.pdf PDF
RID 2.25.18 - Complaint Volume Data for Past Year.pdf PDF
RID 2.25.3 - Service Planning Policy Document.pdf PDF
RID 2.25.13 - In-vehicle Technology list.pdf PDF
RID 2.25.14 - Additional Metrics.pdf PDF
RID 2.25.2 - Pre-employement Requirements.pdf PDF
RFP 99-25 Confidentiality and Non-Disclosures Agreement.pdf PDF
RID 2.25.7 - MBTA Language Access Plan.pdf PDF
RFP 99-25 Pre-Bid Meeting Details.docx DOCX document
Pre-Bid Meeting RFP 99-25 - Attendee Listing.xlsx XLSX spreadsheet
Amendment 5 - Extension of Response Date.docx DOCX document
RID 2.25.20 - Trip Data for Past Year.pdf PDF
Amendment 8 - Revised Cost Model for Bidders 11.19.2025.xlsx XLSX spreadsheet
Amendment 7 - Revised Cost Model for Bidders.xlsx XLSX spreadsheet
RID 2.25.6 - Sample Standard Operating Procedures.pdf PDF
RID 2.25.5 - NSLC Policy.pdf PDF
RID 2.25.15 - TRAC Facilities and Floorplan.pdf PDF
RID 2.25.19 - Monthly Payment Call Volume Data for Past Year.pdf PDF
RID 2.25.12 - List of TRAC Assets.pdf PDF
RID 2.25.1 - The RIDE Guide.pdf PDF
RID 2.25.16 - Current TRAC Contract.pdf PDF
RID 2.25.4 - RIDE Contractors and Teams.pdf PDF
Amendment 6 - Extension of Response Date.docx DOCX document
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Text version

MBTA Minimum Insurance Requirements

The Contractor will carry and maintain, throughout the term of the Contract, including any extension thereof, all insurance required under this section. The Contractor shall not commence work under the Contract until it has obtained all insurance required under this section and a Certificate of Insurance has been provided to the MBTA that evidences the required insurance policies, policy limits and all other requirements.

A. Commercial General Liability Insurance The Contractor shall carry and maintain Commercial General Liability Insurance covering all operations by or on behalf of the Contractor on an occurrence basis against claims for bodily injury, property damage (including loss of use), personal injury and advertising injury with limits not less than $1,000,000 per occurrence and $3,000,000 annual aggregate. Terms and conditions for required insurance shall include:

Policy Endorsement deleting any exclusion for work within 50 feet of rail.

Commercial General Liability shall be written on an occurrence basis form, as opposed to a claim made basis form.

Insurance shall be primary and non-contributory.

B. Automobile Liability Insurance The Contractor shall carry and maintain Automobile Liability Insurance covering the use of all vehicles: owned, leased, hired and non-owned, with limits not less than $1,000,000 combined single limit.

Automobile Liability shall be written on an occurrence basis form, as opposed to a claim made basis form.

Insurance shall be primary and non-contributory Insurance coverage includes comprehensive coverage, fire, theft, glass, and physical damage/collision coverage.

Insurance coverage will include bodily injury and property damage arising out of the ownership, maintenance or use of non-owned vehicles operated by drivers operating C. Workers' Compensation Insurance.

The Contractor shall carry and maintain Workers’ Compensation Insurance, including Employers Liability Insurance as provided by Massachusetts General Laws, Chapter 152, as amended, covering all work and services performed under the Contract.

Employer’s Liability requires the following minimum limits:

$1,000,000 Each Accident for Bodily Injury by Accident $1,000,000 Each Employee for Bodily Injury by Disease $1,000,000 Aggregate Policy Limit for Bodily Injury by Disease.

D. Umbrella Liability Insurance The Contractor shall carry and maintain Umbrella Liability Insurance with limits not less than $10,000,000 per occurrence and $10,000,000 annual aggregate, covering all work and services performed under the Contract.

1. Such insurance follows the form of the underlying liability insurance terms and conditions.

2. Umbrella/Excess Liability shall be written on an occurrence basis form, as opposed to a claim made basis form.

3. All such insurance as is required of the Contractor shall be provided by or on behalf of subcontractors to cover their operations performed.

E. Cyber Liability Contractor shall carry and maintain Network Security and Privacy Liability, including but not limited to unauthorized access, failure of security, breach of privacy perils, wrongful disclosure, collection, or other negligence in the handling of confidential information, privacy perils, and including coverage for related regulatory defense and penalties in an amount not less than $5,000,000. The policy shall contain Data Breach expenses, in an amount not less than $5,000,000 and payable whether incurred by MBTA or Cloud Host Vendor, including but not limited to consumer notification, whether or not required by law, computer forensic investigations, public relations and crisis management firm fees, credit files or identity monitoring or remediation services. The policy shall contain an affirmative coverage grant for contingent bodily injury and property damage emanating from the failure of the technology services or an error or omission in the content/information provided.

F. Additional insurance requirements:

1. The required insurances coverage specified above shall be placed with insurance companies licensed and/or authorized by the Massachusetts Division of Insurance to do business in the Commonwealth of Massachusetts and having a Best's rating of A- or better.

1. Required insurance shall be taken out before the Contract is commenced and be kept in full force and effect throughout the term of the Contract, shall be primary to and non-contributory to any insurance or self-insurance maintained by the MBTA, and shall require that the MBTA be given at least 30 days advance written notice in the event of any cancellation.

1. The Contractor shall provide a Certificate of Insurance to the MBTA prior to the commencement of the contract and throughout contract period. The Certificate of Insurance must evidence the required insurance policies, policy limits and all other insurance requirements.

1. All such required insurance shall be written on an occurrence basis form, as opposed to a claim made basis form.

1. The MBTA shall be named as an additional insured under the Commercial General Liability, Automobile Liability and Umbrella Liability Policies.

1. The Workers' Compensation and Employers' Liability Insurance Policies shall include a waiver of subrogation in favor of the MBTA which precludes these insurers from being able to make any subrogation claims against the MBTA.

1. All such insurance as is required of the Contractor shall be provided by or on behalf of subcontractors to cover services performed.

1. At the inception date of this contract and throughout the term of the Contract, the MBTA shall be provided with certificates of insurance evidencing that such insurance policies, including required limits and sublimits are in place and provide the insurance coverage as required.

1. Any deductible or self-insured retention shall be the responsibility of the Contractor or Subcontractor.

Bid Number: RFP --- 24 Project Name: TRAC

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