Amendment 6 - Extension of Response Date.docx

This is an amendment to a Request for Proposals (RFP) issued by the Massachusetts Bay Transportation Authority (MBTA) for The RIDE Access Center (TRAC), a paratransit service management contract. Amendment 6 extends the response due date from the original November 10, 2025, at 2:00 PM to November 24, 2025, at 9:00 AM. The RFP was initially issued on October 2, 2025, with a pre-bid conference conducted on October 8, 2025, at 1:00 PM. The bidder question deadline was October 27, 2025, at 2:00 PM, with official answers published by October 31, 2025. The contract encompasses paratransit service management for 58 cities and towns, covering scheduling, dispatching, reservations, and customer communication for individuals with disabilities. The estimated timeline includes in-person or virtual presentations on December 15, 2025, contract execution and mobilization start on March 1, 2026, and service commencement on July 1, 2026. The contract is structured as a three-year base term with four potential one-year option periods, allowing for a maximum seven-year engagement.

The compensation structure utilizes a cost-plus-fixed-fee model with monthly management fees, performance incentives, and potential penalties based on Key Performance Indicators such as on-time performance, productivity, call center service levels, and complaint response times. The MBTA will reimburse actual costs including labor, fringe benefits, infrastructure, and mobilization expenses. The existing technological infrastructure includes Samsung Android tablets with GPS tracking, Lytx Camera Systems, Zonar Telematics, and Sonim XP3 backup communication devices. Bidders must integrate with the Transportation Management System and comply with comprehensive operational policies including drug and alcohol regulations and language access requirements. The RFP does not identify specific set-asides or restrict respondent types, and the current incumbent is not explicitly identified in the available documentation. A Confidentiality and Non-Disclosure Agreement was required by October 31, 2025, at 5:00 p.m. EST to access detailed documentation.