Pre-Bid Meeting RFP 99-25 - Attendee Listing.xlsx

This is a Pre-Bid Meeting Attendee Listing for RFP 99-25 The RIDE Access Center (TRAC), a paratransit service management contract issued by the Massachusetts Bay Transportation Authority (MBTA). The pre-bid virtual conference was held on October 8, 2025, from 12:42 PM to 1:23 PM via Microsoft Teams, with 35 participants in attendance. The RFP was issued on October 2, 2025, with proposals due by November 10, 2025, at 2:00 PM. The contract covers paratransit service management across 58 cities and towns, including scheduling, dispatching, reservations, and customer communication services for individuals with disabilities. The contract term is three years from July 1, 2026, with four potential one-year renewal options, allowing for a maximum seven-year engagement. Potential bidders were required to execute a Confidentiality and Non-Disclosure Agreement by October 31, 2025, at 5:00 PM EST to access detailed documentation.

The attendee list includes representatives from major transportation companies and service providers, including TransDev, Accenture, MV Transit, MBTA staff, Uber Transit, Veterans Transportation, CATA Bus, and other paratransit operators. The meeting attracted 35 participants representing approximately 20 distinct organizations and individuals interested in bidding on the contract. The compensation structure is designed as a cost-plus-fixed-fee model with monthly management fees and potential performance incentives and penalties based on Key Performance Indicators including on-time performance, productivity, call center service levels, and complaint response times. The contract requires integration with existing Transportation Management System technology and infrastructure, including Samsung Android tablets with GPS tracking, Lytx Camera Systems, Zonar Telematics, and Sonim XP3 backup communication devices.