RFR Attachment 5 - Reports~2.docx
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- Solicitation number
- BD-25-1175-1175C-1175L-127564
- Issued by
- Massachusetts
About this file
This is an RFR Attachment detailing reporting requirements for the Massachusetts Health Connector's contract for culturally and linguistically appropriate support services. The document outlines mandatory reporting capabilities that contractors must provide, including an online reporting portal accessible to Health Connector staff, daily email distribution of standard reports, and comprehensive documentation supporting reporting functions such as data dictionaries and validation methodologies. Contractors are required to respond to specific questions regarding their ability to deliver real-time statistics, track deliverables and timelines, provide historical data, and perform validation to ensure report accuracy.
The attachment specifies five required monthly reports that contractors must produce: Volume and Cost Report (tracking word count by language and project, costs by rate card and service type), Delivery Performance Report (measuring agreed versus actual delivery dates and turnaround times against Service Level Agreements), Language Coverage Report (documenting supported languages and volume metrics), Quality and Performance Report (providing QA scores and quality trends), and Reviewer/Client Feedback Report (analyzing correction rates and rejection patterns). Contractors must indicate whether each requirement represents an existing function, requires configuration, requires modification, can be met through business process changes, or cannot be met. Additionally, contractors must provide sample reports, detailed descriptions of their reporting capabilities, and documented processes for validation methodology, data dictionary structure, and procedures for modifying or creating production reports.
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RFR ATTACHMENT 5 - REPORTS
Reports
Requirements outlined in Figure 1. Health Connector Requirements are in scope of this RFR and shall be met by the Contractor.
Figure 1. Health Connector Requirements
| # |
| Requirement |
| Mandatory? |
| 1 |
| Provide an online reporting portal for client use. |
Provide Health Connector staff access to receive reports, view stored reports, view real-time and historical reports and run standard reports.
Yes
| 2 |
| Maintain, update and make available to the Health Connector documentation to support reporting functions, such as data dictionary and data validation methodology and procedures. |
| Yes |
| 3 |
| Provide standard set of reports to the Health Connector by email daily and make same reports available in portal. |
| Yes |
Outline of Contractor’s Response
1. Describe the reporting capabilities included in the scope of this response.
2. For Requirements 1 through 3 detailed in Figure 1. Health Connector Requirements, indicate one of the following:
a. This is an existing function which can be met without configuration or modification.
b. Requirement can be met with configurations.
c. Requirement can be met with minor or significant modifications.
d. Requirement can be met with business process.
e. Contractor cannot meet the requirement with any existing function.
3. Provide samples of all reports detailed in Figure 2. Required Health Connector Reports.
4. Provide a list of standard reports you are including in the scope of this response, including the title of the report and a short description of each report. Include a description of the business purpose of each report and the mechanisms available to create and distribute these reports.
5. For each report listed in Figure 2. Required Health Connector Reports (RPT-1 through RPT-5) indicate one or more of the following:
a. This is an existing standard report
b. This report will require configurations
c. This report will require minor or significant modifications
d. Contractor cannot produce this report
6. Respond to the following Health Connector Questions:
a. Describe your ability to provide real-time statistics and afford the Health Connector direct access to systems.
b. Describe your ability to track deliverables and timelines and afford the Health Connector direct access to systems to view such tracking.
c. Describe how you will deliver historical data/reports to the Health Connector.
d. Describe the additional reporting and analytics you will provide to the Health Connector.
e. Describe how you will use reports to proactively identify emerging new trends or issues.
f. Describe how you will derive insights from data to provide the Health Connector with opportunities for business improvements, improving customer experience, and reducing costs.
g. Describe your scope and process for performing validation to ensure accuracy of reports. Please make the documented methodology available as part of the response.
h. Describe the data dictionary you use for reporting. Please make the data dictionary available as part of the response.
i. Describe the process you follow for changing a production report.
j. Describe the process you follow for creating a new production report.
Figure 2. Required Health Connector Reports
| # |
| Report Name |
| Business Purpose |
| Contextual Comments |
| Frequency |
RPT-1
Volume and Cost
Report on word count by language and project, cost by rate card, language and service type, and total spend.
Monthly
| RPT-2 |
| Delivery Performance |
| Report tracking agreed vs actual delivery dates, turnaround time and accuracy per Service Level Agreement language. |
Monthly
| RPT-3 |
| Language Coverage |
| Report on languages supported, volume per language, new languages added over time. |
Monthly
| RPT-4 |
| Quality and Performance |
| Report on QA scores, error types, trends in quality and performance over time. |
Monthly
| RPT-5 |
| Reviewer/Client Feeback |
| Report on number of corrections per project, acceptance vs. rejection rates, root causes of recurring issues. |
| Monthly |
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