RFR Attachment 10 - Languages.docx

This attachment outlines the language services requirements for a Massachusetts Health Connector contract solicitation focused on providing culturally and linguistically appropriate readability and usability support. The bidder must provide readability and translation services across a comprehensive range of languages divided into two categories: those that are most prevalent and currently standard in Health Connector systems and communications (English for readability only, Spanish, Brazilian Portuguese, Haitian Creole, Simplified Chinese, and Vietnamese), and additional languages not yet standardized in Health Connector systems (Cape Verdean Creole, Traditional Chinese, European Portuguese, Russian, Arabic, French, Cambodian/Khmer, Nepalese, Korean, Hindi, Gujarati, Greek, Somali, Italian, Polish, and Laotian).

No specific pricing terms, contract duration, due dates, or award information is provided in this attachment. The document serves as a specification of language service capabilities required from bidders rather than establishing contract terms or financial parameters. Bidders must demonstrate the ability to deliver both readability assessments and translation services across all listed languages to be responsive to this solicitation requirement.