RFP27006808 Appendix C Deliverables Summary.xlsx
XLSX spreadsheet 12 KB Posted
- Solicitation number
- RFP27006808
- Issued by
- Providence County, Rhode Island
About this file
This is an Appendix C Deliverables Summary document for RFP27006808 issued by the Rhode Island Department of Environmental Management (DEM) for a Reservation and Registration Management System. The RFP solicits a vendor to provide software and management services for reservation and registration systems across the Department, including camping reservations, parking, golfing, special use permits, scientific collector and wildlife permits, events and programs scheduling, and lifeguard certification programs. Key deliverables include an initial kick-off meeting within ten business days of purchase order receipt, submission of key personnel information within five business days, an emergency problem escalation plan with 24/7 availability, and a comprehensive project schedule due within ten business days. The vendor must complete end-to-end performance, functional, and unit testing by February 1, 2027, execute data conversion and migration by March 1, 2027, and achieve full system functionality across all modules by May 1, 2027, with a transition-out plan due 120 days prior to contract end date.
The file does not specify pricing terms, set-asides, incumbent vendor information, or detailed funding requirements and sources. The document emphasizes that the vendor assumes responsibility for data accuracy during conversion of existing reservation records and financial transactions, with all systems required to be fully functional and accessible to the public by their respective go-live dates. The vendor must provide required hardware, installation assistance, a toll-free customer service number with adequate staffing, and system and financial reporting capabilities including wire transfers and revenue backup as outlined in the RFP. The document notes that this summary may not list every contractually required deliverable and directs potential vendors to review the complete RFP thoroughly for all contract requirements.
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Sheet1
| DEM Reservation and Registration System 2027 RFP |
| Appendix C- Deliverables Summary Table |
| Deliverable Description | Acceptance Criteria | Due Date / Frequency |
| Kick off Meeting | Schedule meeting to plan Transition-In with Key Personnel from DEM and Vendor. | Vendor must reach out to DEM within Five (5) business days of receipt of Purchase Order to schedule kick-off meeting. Such meeting must take place within Ten (10) business days from receipt of Purchase Order. In person prefered, but not required. |
| Key Personnel | Key Personnel's names, emails, phone numbers, titles, and specific duties as associated to this RFP to be supplied to DEM. | Vendor must send to DEM within Five (5) business days from receipt of Purchase Order |
| Emergency Problem Escalation Plan | Emergency Problem Escalation Plan which will include the names, contact numbers (e.g., phone, cell, email) and contact times of individuals that may be contacted during emergencies or extended unresolved issues. One or more emergency contacts shall be available 24 hours a day / seven days a week. | Vendor to supply to DEM during Kickoff Meeting (Vendor to supply any updates/changed to DEM when they occur throughout the life of the contract) |
| Project Schedule | Project schedule, plans, and timeline of Vendor Transition-In to be submitted to DEM. Also to include any tasks or items required by DEM in order for the Vendor to complete their responsibilities. | Sent from Vendor to DEM within Ten (10) business days from receipt of Purchase Order. Updated Project Schedule due on the first of the month for each month until Transition-In completed. |
| Updated Project Schedule | Updated timeline due to DEM | 1/1/27 |
| End-to-End Performance, Functional, and Unit Testing "Sandbox" | Completed with minimal outstanding defects. Includes a comprehensive testing plan. | |
| Updated Project Schedule | Updated timeline due to DEM | 2/1/27 |
| Data Conversion and transfer to Park Reservations and Revenue Management System (PRRM) for Camping Reservation data | The Vendor shall be responsible for ensuring the accuracy of converting existing Reservations and incumbent data/records, for the accuracy of all transferred financial transactions, and shall provide for the transition to the Vendor’s system in the time limits specified. Data transferred -- includes a data migration/conversion plan. See Item 20 in the RFP for more detailed information regarding data migration requirements. | |
| Camping Reservation System | Fully functional and go-live to the public | |
| Calendar | Fully functional and go-live to the public | |
| Updated Project Schedule | Updated timeline due to DEM | 3/1/27 |
| Data Backup | Data backup as outlined in Items 13 and 18, fully operable and running. | |
| Vendor's Toll Free Number supplied to DEM | Applicable phone numbers available to DEM and the public for marketing and to add to all of our sites. | |
| Product Catalog inventory- Site Rentals…. | Fully functional and go-live to the public | |
| Vendor Supplied Hardware | Supply any required technology and provide assistance with installation as outlined in the RFP. | |
| Toll Free Number live and fully staffed for customer service calls | Customer Service Centers staffed and ready for all items as outlined in this RFP. | |
| Events and Programs Scheduling System (Lifeguard Certification Program only) | Fully functional and go-live to the public | |
| Parking Reservation System | Fully functional and go-live to the public | |
| Golfing Reservation and Golf Cart Registration System | Fully functional and go-live to the public | |
| Special Use Permit Application System | Fully functional and go-live to the public | |
| Scientific Collectors and Wildlife Permit System | Fully functional and go-live to the public | 5/1/27 |
| Updated Project Schedule | Updated timeline due to DEM | |
| Events and Programs Scheduling System (all remaining) | Fully functional and go-live to the public | |
| System and Financial Reporting | Including Wire Transfers and Revenue Backup and System Reports as outlined in the RFP. | Accessible to DEM in accordance with effective dates of various system transactions, as outlined above. |
| Transition-Out Plan | Vendor must submit an outline for the full transition-out plan, meeting the requirements as described in RFP. (See Item 24 in RFP) | 120 Days prior to Contract end date |
| *The deliverables summary table may not list every contractually required deliverable. Potential Vendors should read the RFP thoroughly for all Contract requirements and deliverables. |
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