City of

Long Beach Request for Proposals RFP - PW-26-714

Citywide Parking Operations and Management

Services

Citywide Parking Operations and Management Services | RFP - PW-23-265 | 1

RFP - PW-26-xxx | 1

Overview

Summary

The City of Long Beach (City), acting through its

Department of Public Works, seeks proposals from qualified and experienced professional parking operations firms to provide field staffing, field management, and field parking operations for the

City’s parking system.

Key Dates

Release Date: 03/05/26

Mandatory Pre-Proposal Meeting: 9:00 AM PDT, 03/19/26

Questions Due to the City: 11:00 AM PDT, 03/26/26

Proposals Due: 11:00 AM PDT, 04/10/26

The City reserves the right to modify these dates at any time, with appropriate notice to prospective Contractors.

Proposal Information

Instructions for what to include in your proposal and how to submit it are detailed in Section 4.

Proposals must be submitted electronically via

LongBeachBuys.com.

Official Contact

Tommy Ryan rfppurchasing@longbeach.gov

All communication with the City related to this RFP must be directed to the contact listed above.

Citywide Parking Operations and Management Services | mailto:rfppurchasing@longbeach.gov

Citywide Parking Operations and Management Services | RFP - PW-26-xxx | 2

Contents T1. The Opportunity

1.1 Project Summary

1.2 Background

1.3 Goals

1.4 Award Terms

2. Scope of Work

2.1 Description of Services Description of Services: See Exhibit A

2.2 Performance Metrics & Contract Management

2.2.1 Performance Metrics

2.2.2 Contract Management

2.2.3 Contract Payment

3. How We Choose

3.1. Minimum Qualifications

3.2. Evaluation Criteria

4. Proposal Instructions & Content

4.1. Timelines & Instructions 4.2.

Proposal Content

4.3. Narrative Proposal Template

5. Terms & Conditions 5.1.

Acronyms/Definitions

5.2. Solicitation Terms & Conditions

5.3. Contract Terms & Conditions

5.4. Protest Procedures

Citywide Parking Operations and Management Services | RFP - PW-26-xxx | 3

1. The Opportunity

1.1 Project Summary

The City of Long Beach (City), acting through its Department of Public Works, seeks proposals from qualified and experienced professional parking operations firms to provide field staffing, field management, and field parking operations for the City’s parking system.

The Proposer shall demonstrate how it will achieve the City’s goals of:

(a) Operating the City’s parking assets as first-class facilities;

(b) Providing excellent customer service;

(c) Ensuring safe public parking facilities;

(d) Maintaining reasonable costs;

(e) Maximizing parking occupancy levels;

(f) Maximizing revenues by practicing sound parking management principles; and

(g) Developing effective and creative marketing strategies.

The services are anticipated to commence in July 2026, contingent upon approval of the

Long Beach City Council.

This RFP includes two (2) bidding options. Proposers may submit a proposal for Option 1, Option 2, or both Options, provided they possess the appropriate licenses and qualifications for each Option submitted. A proposer may submit proposals for one (1)

Option or both Options; however, to be considered for both, the proposer must submit two

(2) separate and complete proposals, one for each Option. . The detailed Scope of Work for each option is provided in Section 2 and Exhibits A-1 and A-2.

1.2 Background

The City owns and maintains seven (7) parking structures and 16 parking lots, totaling

10,418 parking spaces, (hereinafter parking structures, parking lots and parking spaces may be referred to individually as “facility” or collectively as “facilities”). These facilities are mainly located in Long Beach’s downtown and beach areas, serving non-permitted daily and permitted monthly drivers seven (7) days a week. Detailed facility information is shown in

Exhibit “C”, Facilities Information. The City anticipates adding facilities as budgeting permits;

therefore, proposers are advised that these facilities are subject to change. A 12- month financial summary by facility location is shown in Exhibit G.

Long Beach continues to build toward a more equitable and resilient future after experiencing one of the most challenging periods in recent history with the impact of the

Citywide Parking Operations and Management Services | RFP - PW-26-xxx | 4

COVID-19 pandemic. As parking activity begins to exceed pre-pandemic levels, parking operations will support the City’s future by continuing to provide and manage the City's parking facilities in a first-class manner to serve the public and the business community.

Striving for first-class managed facilities also advances the City's Economic Development

Blueprint's 10-year vision of making Long Beach the city of opportunity for workers, investors, and entrepreneurs.

It is the goal of the City to provide and manage first-class parking facilities and services at the City’s parking facilities and to enhance the City’s image, quality, and level of service.

1.3 Goals

This RFP was developed with the following goals:

1. To provide superior customer service by ensuring user-friendly parking operations that look to integrate technological solutions for efficient ticketing and payment.

2. To enhance the experience for City visitors and residents by placing a focus on optimized traffic flow in facilities that are well-lit, clean, and easily accessible.

3. To optimize the financial return for the City by recommending strategic pricing and implementing effective parking management principles to maximize revenue and occupancy levels.

1.4 Award Terms

This contract will be for a period of three (3) years with the option to renew for two additional one-year periods. The total contract term will not exceed five (5) years. Any proposed fee schedule increases shall be in accordance with the current Consumer Price

Index (CPI).

This RFP includes two (2) proposal options. Proposers may submit a proposal for Option 1, Option 2, or both Options, provided they possess the requisite licenses and qualifications for each Option submitted. A proposer may submit proposals for one (1) Option or both

Options; however, to be considered for both, the proposer must submit two (2) separate and complete proposals, one for each Option. The detailed Scope of Work for each option is provided in Section 2 and Exhibits A-1 and A-2.

2 Scope of Work

2.1 Description of Services:

During the hours of operation established by the City for the Parking Facilities, the Operator

(the “Selected Contractor”) shall manage, operate, direct, and supervise a first-class parking operation throughout the Base Period (defined as the initial two (2) year contract term) and any duly exercised Option Periods (defined as any authorized extensions of the contract

Citywide Parking Operations and Management Services | RFP - PW-26-xxx | 5 term). The Contractor shall perform all duties, obligations and responsibilities in strict accordance with the standards, guidelines and procedures set forth in Exhibits A-1 and A-2

Scope of Work, as may be amended from time to time.

APPENDICES

Exhibit A-1: Option 1 - Scope of Work

Exhibit A-2: Option 2 – Scope of Work

Exhibit B: Stakeholders

Exhibit C: Facilities Information

Exhibit C-1: Map Parking Structures and Lots

Exhibit D: Sample Security Staff Plan

Exhibit D-1: Kadima Security Agreement

Exhibit E: Sample Staff Plan

Exhibit E-1: UFCW Agreement

Exhibit F: Cash Handling Policy

Exhibit G: 12-month Financial Summary

Exhibit H: Facilities Equipment Summary

Exhibit I: Maintenance Services Schedule

Exhibit I-1: Coastal Commission Staff Report – Tree trimming/removal

Exhibit I-2: Sample Structure Inspection Form

Exhibit J: 1 Year Ticketing Summary

Exhibit K: Intentionally omitted

Exhibit L: CSLB Requirements (related to Exhibit A-2 and Option 2)

Exhibit M: Special Events

Exhibit N: EV Charging Station Locations

Attachment A:

Attachment B:

Attachment C-1: Option 1 Cost Proposal

Attachment C-2: Option 2 Cost Proposal

2.2 Performance Metrics & Contract Management

2.2.1 Performance Metrics

The table below highlights the targets that will be tracked and reviewed collaboratively with the Awarded Contractor throughout the contract term and any authorized term extensions.

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These metrics are applicable upon award of either or both scope of work options. This list is an indication of the performance metrics of interest to the City and is not exhaustive or final. As a part of a response to this RFP, Proposers may propose additional or alternative performance metrics to be tracked on a regular basis. The final set of performance metrics and frequency of collection will be negotiated by the Awarded Contractor and the City prior to the finalization of an agreement between the parties, and may be adjusted over time as needed.

METRIC DESCRIPTION TARGET DATA SOURCE

1. Parking

Revenue and

Parking

Occupancy

Levels

Parking management principles and creative marketing strategies for maximizing revenue and occupancy in the parking facilities.

Matching or exceeding previous year’s revenue and occupancy on a year-to-year basis during the contract term.

Revenue and occupancy data.

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2. Customer

Service

Processes for providing first-class customer service to parking facility patrons.

To be attentive, alert, and responsive to all customers’ issues, needs, comments or complaints, to maintain minimal public complaints.

All complaints received shall be investigated, and a resolution offered to the complainant within

24 hours, followed by a notification to the City with complaint status and resolution within 72.

Complaints not resolved within 24 hours shall be forwarded to the City within 36 hours with a proposed timeframe and resolution method.

Notification should include the reason for the complaint, date and approximate time of the incident, investigation findings, complaint status, and resolution being worked on.

Periodic audits conducted by City staff based on the quality of various items, including but not limited to, response time, operational efficiency, uniforms, presentation, body language, and attitude.

Whether complaints reach various levels of

City leadership.

3. Audit Program Audit program designed to optimize all operational and fiscal elements of the parking operations.

Fiscal audits should include verification of the level of visitor, monthly and validated revenues collected and reported from each facility.

Provide the City with a copy of the results of all

Various audits including internal, external, and self-audits.

Citywide Parking Operations and Management Services | RFP - PW-26-xxx | 8 audits, outlining any deficiencies noted, along with recommendations on how each deficiency should be remedied.

4. Innovation Implementation of technological or operational improvements, and ongoing evaluation of potential cost savings for materials.

Decrease or maintain operational expenses on a year-to-year basis during the contract term, excluding cost increases due to market conditions.

Expense data.

2.2.2 Contract Management

The City will continuously and proactively work with the Awarded Contractor to track progress, remedy issues, and implement solutions to achieve the RFP’s goals. The Awarded

Contractor’s management and staff shall be available to meet with City staff at a regularly appointed time and location on a minimum bi-weekly basis. The Awarded Contractor’s management and staff shall also be available to meet with City staff at a mutually acceptable location and to schedule meetings to discuss problems and all other matters regarding the Parking Facilities as necessary.

The Awarded Contractor’s performance and reporting requirements are set forth in detail in the Scope of Work, as shown in Exhibit “A-1” and “A-2”. The City will utilize the applicable scope of work(s) for measuring and evaluating the Awarded Contractor’s performance.

As previously stated in Sections 1.1 and 1.4, this RFP includes two (2) proposal options. The detailed Scope of Work for each option is provided in Section 2 and Exhibits A-1 and A-2.

Proposers may submit a proposal for Option 1, Option 2, or both Options, provided they possess the appropriate licenses and qualifications for each Option submitted. A proposer may submit a proposal for one (1) Option or both Options; however, to be considered for both, the proposer must submit two (2) separate and complete proposals, one for each

Option. See Exhibits A-1 and A-2 for more detailed information on expectations and

Citywide Parking Operations and Management Services | RFP - PW-26-xxx | 9 responsibilities.

2.2.3 Contract Payment

The City issues payment based upon services rendered. After a contract is fully executed and work is performed, the Awarded Contractor should invoice the City. The City will remit payment within 30 calendar days of being billed.

3 How We Choose

3.1 Minimum Qualifications

• Attend the mandatory pre-proposal meeting.

• Possess applicable licenses required for any Option for which a proposal is submitted.

• Provide Payment Card Industry (PCI) Attestation of Compliance (AOC) or equivalent documentation for systems (equipment/software/payment software), and business processes which may store, transmit, and/or process payment cards.

• Provide a statement agreeing to perform tasks to assist the City in obtaining PCI compliance annually.

• Ensure systems and processes which may store, transmit, and/or process payment cards shall leverage the City’s merchant banking services vendor and/or be able to change if the City selects a different merchant banking services vendor.

• Not having been debarred by Federal, State, or local government.

• Qualification to conduct business in the City

Desired qualifications:

• Demonstrate successful prior performance of comparable services in the public sector arena for agencies that are comparable to the City of Long Beach.

• Demonstrate at least two (2) consecutive years’ experience in the operation of multiple parking management facilities generating at least $2 million in total annual gross revenues.

• Provide a minimum of five (5) references from similar projects performed for state and/or large local government clients within the last three (3) years. Information provided shall include:

o Client name o Project description o Project dates (starting and ending) o Staff assigned to similar project that will also be designated to work at City of

Long Beach facilities o Client project manager name and telephone number

• Include a Project Manager in their staffing plan who demonstrates these highly

Citywide Parking Operations and Management Services | RFP - PW-26-xxx | 10 desirable qualifications and experience:

o Three (3) years prior responsibility for facilities and staff size similar to the City of Long Beach, including employee evaluations and discipline, scheduling, and payroll experience o Performing personnel functions, such as hiring, training, terminations, and suspensions o Proficiency with a computer, including e-mail and Microsoft Office programs o Significant experience in different types of parking operations, including experience with Pay-on-Foot (POF) operations o Prior responsibility for the performance of subcontractors, auditing and report generating, customer service skills, and excellent communication and leadership skills o Experience in operational skills, customer service skills, special event management, self-park, and valet operations.

o Must have prior experience related to all office functions, including invoicing, bookkeeping, revenue reconciliation, supervising, and significant reporting.

o Ability to review and approve daily cash and ticket reports that are submitted to the City.

o Provide reports on operational activity as requested by the Parking

Administrator or designee.

o Investigating and processing all customer complaints and accident reports as required by the City.

o Performing inspections of City parking facilities and parking operations o Ensuring that all other services are provided as required by the Agreement o The Project Manager or Facility Manager(s) shall be on-site during peak occupancy periods. Supervisory staff shall be available on-site twenty-four (24) hours a day, seven (7) days a week, 365 days a year.

3.2 Evaluation Criteria

Proposals shall be consistently evaluated based upon the following criteria:

CRITERIA Weight

1. Organizational Capacity & Experience

• Parking Operations Experience: Background, qualifications, and experience of the proposer in managing complex parking operations in a high volume dense urban environment. The City will consider the quality of past performance with regard to customer service, reliability of service, and experience working with publicly owned parking facilities. It is highly desirable that the

40%

Citywide Parking Operations and Management Services | RFP - PW-26-xxx | 11 proposer operated as the primary parking facility operator for a municipal parking operation with both parking lots and structures for the past five (5) consecutive years.

• Event Experience: Experience with deploying parking plans for large volume seasonal and event-based parking demands, including television and movie filming, high profile events (e.g. marathons, concerts, conventions), and seasonal beach visitors and tourism.

• Proposer shall demonstrate financial stability

• Proposer shall have quality references

2. Method of Approach

• Staffing Service Plan: Quality, comprehensiveness, and feasibility of the proposer’s plan for staffing special events and peak parking demand periods, experience of management personnel and suitability of staff training

• Customer Service Plan: The proposer is expected to describe performance standards and systems to ensure high quality customer service levels, including during high peak parking demand

• Operation Plan: Quality, comprehensive nature, and feasibility of the proposed structure, procedures and methods of operation as presented in the Proposer’s Operations Plan, including incorporation of best practices, performance measurements and reporting, training, and quality control. Brief descriptions of previous experiences should be used as examples of how quality control was achieved with former clients using documented experience

20%

3. Communications & Reporting

• Demonstrates understanding of the communication approach and reporting needed to achieve the RFP goals. See Exhibit D – Sample

Security Staff Plan, and Exhibit E – Sample Staff Plan

20%

4. Reasonableness of Cost

• The City’s primary objective is to select the Proposer that offers the highest quality services and that will achieve the program goals and objectives within a reasonable budget. In determining and evaluating the best proposals, cost will not necessarily be the controlling factor, but quality, efficiency, utility, suitability, and reputation of the service offered by the Proposer will also be considered with any other relevant factors

• Operating Budget: Consultants’ overall operations should encourage cost effective work services in the proposed five-year Operating

Budget. Cost control, performance within budget allocations, prudent

20%

Citywide Parking Operations and Management Services | RFP - PW-26-xxx | 12 accounting practices, management and clear communication with

City staff are essential to the success of this program

Citywide Parking Operations and Management Services | RFP - PW-26-xxx | 13

4 Proposal Instructions & Content

4.1 Timelines & Instructions

Release date 03/05/26

Mandatory Pre-

Proposal Meeting

9:00 AM

PDT,

03/19/26

• Microsoft Teams

• RSVPs are recommended, but not required

• RSVP by emailing RFPPurchasing@longbeach.gov

• It is mandatory that you attend the pre-proposal meeting. No proposal will be accepted from a proposer that fails to attend the pre-proposal meeting. All proposers that do not attend the meeting will have their proposals disqualified.

• https://teams.microsoft.com/meet/2224571487

0109?p=5lYdFkkR8xcMIirdOX

• Meeting ID: 222 457 148 701 09

• Passcode: KQ2NF65B

• Call in: +1 213-279-1690,,477369882#

• Phone Conference ID: 477 369 882#

Questions due to the

City

11:00AM

PDT

03/26/26

• Submit all inquiries via email to rfppurchasing@longbeach.gov

Posting of the Q&A 04/02/26 • Responses to the questions will be posted on

LongBeachBuys.com.

Proposals due 11:00AM

PDT

04/10/26

• Proposals should be submitted electronically via

LongBeachBuys.com.

• Late proposals, or proposals submitted through other channels will not be accepted.

• Proposers are responsible for submitting their proposals completely and on time.

o Proposers will receive an e-bid confirmation number with a time stamp from LongBeachBuys.com indicating that the proposal was submitted successfully.

The City will only receive proposals that were transmitted successfully.

mailto:RFPPurchasing@longbeach.gov https://teams.microsoft.com/meet/22245714870109?p=5lYdFkkR8xcMIirdOX https://teams.microsoft.com/meet/22245714870109?p=5lYdFkkR8xcMIirdOX tel:+12132791690,,477369882 mailto:rfppurchasing@longbeach.gov file:///C:/Users/meid/AppData/Local/Microsoft/Windows/INetCache/Content.Outlook/X47PW9A6/LongBeachBuys.com file:///C:/Users/meid/AppData/Local/Microsoft/Windows/INetCache/Content.Outlook/X47PW9A6/LongBeachBuys.com file:///C:/Users/meid/AppData/Local/Microsoft/Windows/INetCache/Content.Outlook/X47PW9A6/LongBeachBuys.com

Citywide Parking Operations and Management Services | RFP - PW-26-xxx | 14 o For technical support, email or call the

City during normal business hours at

LBPurchasing@longbeach.gov or (562)

570-6200.

Evaluation of Narrative

& Cost Proposals

April

• An Evaluation Committee will review the

Narrative & Cost Proposals to select the proposal that best meets the needs of the City.

• Evaluations will be conducted using a methodology derived from the evaluation criteria listed in Section 3.2.

Interviews April

• The Evaluation Committee may interview none, one, several, or all proposers if necessary to fully understand and compare the proposer’s capabilities and qualifications.

Negotiation &

Contractor Selection

April

• Awarded Contractor(s) will be notified in writing.

• Any award is contingent upon the successful negotiation of the final contract terms. If contract negotiations cannot be concluded successfully, the City reserves the right to negotiate a contract with another Contractor or withdraw the RFP.

• Negotiations shall be confidential and not subject to disclosure to competing Contractors until after the conclusion of the negotiation process and before final approval by the awarding body.

Estimated Contract

Execution

June

Proposer Debrief After

Contractor is Selected

• Successful and unsuccessful Proposers are encouraged to request a phone call or in person meeting with the City to discuss the strengths and weaknesses of their proposal.

The intent of the debrief is to provide the

Proposer with constructive feedback to equip them with information to effectively meet the

City’s needs and be successful in future proposals.

MILESTONE

TIME

(PACIFIC)

& DATE

LOCATION / ADDITIONAL INFORMATION

mailto:LBPurchasing@longbeach.gov

Citywide Parking Operations and Management Services | RFP - PW-26-xxx | 15

4.2 Proposal Content

Proposers are encouraged to use this table as a checklist to ensure all components are included in their proposal. Complete proposals will include the following:

PROPOSAL

☐ Narrative

Proposal

The Narrative Proposal should provide a straightforward, concise delineation of capabilities to satisfy the RFP. Guidance on preparing a Narrative Proposal is detailed in Section 4.3.

☐ Cost Proposal The Cost Proposal should be prepared using the Excel file provided (Attachment C). The fully populated Excel file (.xlsx) and

PDF of the excel sheets must be uploaded with the RFP response:

• Management Fee

• Operational Budget

• Start-Up Costs

• Any estimates for additional/optional services

PROPOSAL APPENDICES

☐ Financial

Stability

Proposers should include one or more of the following financial statements to provide the City with enough information to determine financial stability of the Proposer and subcontractor.

• Financial Statement or Annual Report

• Business tax return

• Statement of income and balance sheet

☐ Other Addenda

(if applicable)

Colored displays, promotional materials, and other collateral are not necessary or desired. However, if a complete response cannot be provided without referencing supporting documentation, it may be provided as an addendum clearly cited in the Narrative or Cost Proposal.

MANDATORY ATTACHMENTS | The following are included as Attachments in Long

Beach Buys. They must be signed by the individual legally authorized to bind the

Proposer.

☐ A. Authorization & Certification

☐ B. Equal Benefits Ordinance (EBO) Form

☐ C. Proof of registration with the California Department of Industrial Relations (if applicable)

☐ D. Payment Card Industry (PCI) Attestation of Compliance (AOC) documents or equivalent documentation for systems which store, transmit, or process payment cards, and/or where business processes may store, transmit, or process payment cards

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☐ E. Provide a statement agreeing to perform tasks to assist the City in obtaining PCI compliance annually.

☐ F. List of current and/or future systems which may store, transmit, or process payment cards and for each system, provide proof of integration (or plans for integration) to City’s merchant banking services vendor.

Attachments Which May be Submitted Upon Award | Upon award, Awarded

Contractors will be required to submit the following. We encourage you to take note of these requirements, and where possible, include available information as part of your proposal to expedite processing.

☐ G. W-9

☐ H. Business Licenses: City Business License

☐ I. Proof of Registration with the California Secretary of State

☐ J. Certificates of Insurance:

Citywide Parking Operations and Management Services | RFP - PW-26-xxx | 17 amount not less than

INSURANCE. As a condition precedent to the effectiveness of this Contract, Contractor shall procure and maintain at Contractor’s expense for the duration of this Contract from an insurance company that is admitted to write insurance in the State of California or that has a rating of or equivalent to an A:VIII by A.M. Best and Company the following insurance:

a. Garage liability insurance equivalent in scope to CA 00 05 covering

Symbol 21 (“Any Auto”), and including, but not limited to, premises liability, Section II, and Section III legal liability, in an amount not less than

Two Million Dollars ($2,000,000) per occurrence and Four Million Dollars

($4,000,000) general aggregate. The City of Long Beach, its officials, employees, and agents shall be added as additional insureds by endorsement and such endorsement shall protect the City, its officials, employees, and agents from and against claims, demands, causes of action, expenses, costs, or liability for injury to or death of persons, or damage to or loss of property arising out activities performed by or on behalf of the Lessee or from maintenance or use of the parking facilities on the Premises. The coverage shall contain no special limitations on the scope of protection afforded to the City and shall include coverage pursuant to CA 25 14, including, but not limited to, security and detailing.

b. Workers’ compensation coverage as required by the Labor Code of the

State of California and Employer’s liability insurance with minimum limits of One Million Dollars ($1,000,000) per accident or occupational illness.

The policy shall be endorsed with a waiver of the insurer’s right of subrogation against the City of Long Beach and its insurers, officials, employees, and agents.

c. Commercial automobile liability insurance equivalent in coverage scope to CA 00 01 06 92 in an amount not less than One Million Dollars

($1,000,000) combined single limit (CSL) covering Symbol 1 (“Any Auto”).

d. Umbrella liability insurance in an amount not less than Five Million

Dollars ($5,000,000) per claim covering the services provided pursuant to this Contract.

e. Cyber and privacy insurance (also known as cybersecurity, privacy, and media liability insurance) that does not exclude coverage for liability resulting from the Contractor’s or its subcontractors’, employees’, or agents’ failure to protect private or confidential information of City or others from unauthorized access on or through the internet by wi-fi, cellular, Bluetooth, or other network means, making known to any person or organization material that violates a person or organization’s right to privacy or publicity right, and failure to prevent the transmission of a computer virus to its authorized users of its web site or any private

Citywide Parking Operations and Management Services | RFP - PW-26-xxx | 18 communication networks, on or through the internet in an amount not less than One Million Dollars ($1,000,000) per occurrence and One Million

Dollars ($1,000,000) in general aggregate.

f. Commercial Crime Policy in an amount at least equal to the maximum amount of funds potentially held at any one time by Contractor and no less than $100,000 and that guarantees that such funds will not be mismanaged or misplaced, providing protection to the City of Long Beach if it experiences any losses, damages, or penalties resulting from any theft, malfeasance. or misfeasance by the Contractor, its officers, employees, or agents. Claim payments under such policy or bond shall name the City of Long Beach as loss payee.

Any self-insurance program or self-insurance retention must be approved separately in writing by City and shall protect the City of Long Beach and its officials, employees, and agents in the same manner and to the same extent as they would have been protected had the policy or policies not contained retention provisions. Each insurance policy shall be endorsed to state that coverage shall not be suspended, voided, or canceled by either party except after twenty (20) days prior written notice to City, and shall be primary and not contributing to any other insurance or self-insurance maintained by City.

Any subcontractors which Contractor may use in the performance of this

Contract shall be required to indemnify the City to the same extent as the

Contractor and to maintain insurance in compliance with the provisions of this section.

Contractor shall deliver to City certificates of insurance and original endorsements for approval as to sufficiency and form prior to the start of performance hereunder. The certificates and endorsements for each insurance policy shall contain the original signature of a person authorized by that insurer to bind coverage on its behalf. “Claims-made” policies are not acceptable unless City Risk Manager determines that “Occurrence” policies are not available in the market for the risk being insured. If a “Claims-made” policy is accepted, it must provide for an extended reporting period of not less than three (3) years. Such insurance as required herein shall not be deemed to limit Contractor’s liability relating to performance under this

Contract. City reserves the right to require complete certified copies of all said policies at any time. Any modification or waiver of the insurance requirements herein shall be made only with the approval of City Risk

Manager. The procuring of insurance shall not be construed as a limitation on liability or as full performance of the indemnification provisions of this

Contract.

Citywide Parking Operations and Management Services | RFP - PW-26-xxx | 19

☐ K. Faithful Performance Bond

For public works’ construction-related contracts that cost $25,000 or more, the City requires Payment and Performance (“P&P”) Bonds as specified herein. When responding to an Invitation for Bid (”ITB”) or

Request for Proposal (“RFP”) for such contracts, submit a Contract Sum that includes the cost of the P & P bonds, but break out that cost on a separate line.

All P&P bonds required hereunder shall be in the amount of 100% of the

Contract Sum, and shall be in such form, and with such California corporate surety, as are satisfactory to the City, in City’s sole discretion. The amount of the bonds shall be increased in accordance with any increase in the Contract

Price as established by a Change Order to the Contract. Contractor shall deliver all bonds required hereunder to the City not later than the date of execution of the Contract, or, if the work is commenced prior thereto in response to a notice to proceed (“NTP”), the Contractor shall, prior to commencement of the work, submit evidence satisfactory to the City that such bonds shall be issued.

Contractor shall deliver to the City a payment bond securing the faithful payment of all obligations arising under the Contract. Contractor shall pay all premiums for such bond, which costs shall be included within the bid submitted by the Contractor. Contractor shall deliver a performance bond securing the faithful performance of the Contract covering the work.

Contractor shall pay all premiums for such bond, which costs shall be included within the bid submitted by the Contractor. Concurrent with the submission of bids in the Contract, the Contractor shall list separately the identity of the surety for the performance bond and the amount of the premium therefore.

Citywide Parking Operations and Management Services | RFP - PW-26-xxx | 20

The bond will be issued to the City of Long Beach, Purchasing Division, Long

Beach City Hall, 411 West Ocean Blvd., 6th Floor, Long Beach, California 90802 and shall be submitted within ten (10) calendar days after notice of award. The

P&P bonds shall be submitted upon forms included herein or secured at the

Office of the City Purchasing Agent (address above). The successful bidder shall use only the bond forms supplied by the City.

A corporation must have the bond executed by two (2) authorized officers. If the bond is executed by only one (1) authorized officer or a person not listed in Section 313 of the California Corporations Code, then the corporation must attach a certified copy of a resolution of its Board of Directors authorizing execution by said individual(s).

☐ L. Payment Bond - See above Faithful Performance bonding language

☐ M. Current General Contractor’s California State License Board print out (for Option

2 – Exhibit A-2 proposals only)

*The Awarded Contractor(s) shall hold and maintain, at the time of proposal submittal and continuously throughout the term of the Contract, all valid and active

California State License Board (“CSLB”) license classifications required to perform the

Work. Such license classifications shall include, at a minimum, the license classification(s) identified in Exhibit “L” for the applicable services to be performed under this Contract. This requirement applies to the Contractor irrespective of whether the Work is performed by the Contractor directly or through subcontractors. The Contractor shall independently possess and maintain any CSLB license classification required for the Work, including license classification required of a subcontractor under Exhibit “L.” The Contractor’s use of subcontractors shall not relieve, satisfy, or diminish the Contractor’s independent obligation to hold and maintain the required CSLB license classification(s) at all times during the Contract term.

☐ Contact Information | Ensure your organization’s profile is up to date in Long Beach

Buys, including an email address, phone number, and for any classifications you may qualify for.

4.3 Narrative Proposal Template

Proposers should develop a narrative proposal that includes all of the following information and does not exceed 20 pages.

Organizational Capacity and Experience

1. Why the Proposer is qualified to provide the services described in this RFP.

2. The length of time the Proposer has been providing the services described in this RFP.

3. Contact information for cities or municipalities the Proposer is currently servicing.

4. Subcontractors, if any, and their contact information.

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5. The staffing plan proposed defines the roles of the following: Project Manager, Operations Managers, and other key personnel.

6. The proposed staff training requirements, including but not limited to a description of training in customer service and safety protocols.

Method of Approach

1. Proposers should outline their experience with duties described in the Scope of Work

(Exhibit A), including:

1.1. Collection and handling of revenue

1.2. Accounting and reporting, including audit procedures

1.3. Security services and coordination with security companies

1.4. Staffing requirements, including employee training and development and customer service

1.5. Special event parking services

1.6. Collaboration with internal and external stakeholders and organizations

2. Describe the transition plan for assuming control of the parking facilities in the initial 30 days following contract award that demonstrates minimal disruption to the operation of the facilities.

3. Describe Proposer’s ability to mitigate and address risks, operational, and technical challenges in parking management.

4. Describe Proposer’s ability to align services with the City’s goals for its parking assets and detail strategies to ensure first-class facilities with high standards for customer service.

Communication and Reporting

1. Customer service feedback: describe the process for collecting feedback from customers and how the feedback will be reported and addressed.

2. Incident Reporting: outline procedures for reporting and documenting any incidents or accidents that occur within the parking facilities.

3. Describe your proposed management approach and working relationship with the City, including how performance will be measured through key performance indicators.

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PROPOSER CONTACT INFORMATION

Organization

Company Name

Company Address

Federal Tax ID Number

Website

Authorized

Representative

Name

Title

Email Address

Phone Number

Name

Title

Other Point of

Contact (if required)

Email Address

Phone Number

PROPOSER CAPACITY & EXPERIENCE

What type of enterprise is the organization?

☐ Non-Profit

☐ Sole Proprietorship

☐ General Partnership

☐ Corporation

State and Date of incorporation:

☐ Limited Liability Company

☐ Other

How many employees does the organization have in total and residing in Long Beach?

Where are the representative(s) that would service the City’s account located?

REFERENCES

Reference 1

Company

Project Manager

Phone Number

Project Description

Project Start and

End Dates

Project Manager

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Reference 2

Phone Number

Project Description

Reference 3

Project Manager

Phone Number

Project Description

Reference 4

Project Manager

Phone Number

Project Description

Reference 5

Project Manager

Phone Number

Project Description

SUB-CONTRACTOR CONTACT INFORMATION

Does the proposal include subcontractors?

☐ Yes

☐ No

If applicable, provide the following for all subcontractors included in this proposal.

Organization Company Name

Company Address

Authorized

Representative

Name

Title

Email Address

Phone Number

Other Point of

Contact (if

Name

Title

Email Address

Citywide Parking Operations and Management Services | RFP - PW-26-xxx | 24 required) Phone Number

SUBCONTRACTOR CAPACITY & EXPERIENCE

What type of enterprise is the organization?

☐ Non-Profit

☐ Sole Proprietorship

☐ General Partnership

☐ Corporation

State and Date of incorporation:

☐ Limited Liability Company

☐ Other

Which specific requirements of this RFP will the subcontractor perform?

Please describe why the organization is qualified to provide the services described in this RFP (1-2 paragraphs).

Please describe the length of time the organization has been providing the services described in this RFP (1-3 sentences).

How many employees does the organization have nationally, locally, and residing in Long

Beach?

Where are the representative(s) that would service the City’s account located?

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5 Terms & Conditions

5.1 Acronyms/Definitions

1. AOC: Attestation of Compliance

2. Awarded Contractor: The organization/individual that is awarded a contract with the

City of Long Beach, California for the services identified in this RFP.

3. City: The City of Long Beach and any department or agency identified herein.

4. Contractor / Proposer: Organization/individual submitting a proposal in response to this RFP.

5. Department / Division: City of Long Beach, Department of Public Works

6. Evaluation Committee: An independent committee comprised solely of representatives of the City established to review proposals submitted in response to the RFP, evaluate the proposals, and select a Contractor.

7. May: Indicates something that is not mandatory but permissible.

8. PARCS: Parking Access and Revenue Control System

9. PCI: Payment Card Industry

10. POF: Pay-on-foot

11. RFP: Request for Proposals.

12. Shall / Must: Indicates a mandatory requirement. Failure to meet a mandatory requirement may result in the rejection of a proposal as non-responsive.

13. Should: Indicates something that is recommended but not mandatory. If the

Proposer fails to provide recommended information, the City may, at its sole option, ask the Proposer to provide the information or evaluate the proposal without the information.

14. Subcontractor: Third party not directly employed by the Proposer who will provide services identified in this RFP.

15. PARCS: Parking Access and Revenue Control System

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5.2 Solicitation Terms & Conditions

1. The City reserves the right to alter, amend, or modify any provisions of this RFP, or to withdraw this RFP, at any time prior to the award of a contract pursuant hereto, if it is in the best interest of the City to do so.

2. The City reserves the right to request clarification of any proposal term from

Proposers.

3. The City may contact the references provided; contact any Proposer to clarify any response; contact any current users of a Proposer’s services; solicit information from any available source concerning any aspect of a proposal; and seek and review any other information deemed pertinent to the evaluation process.

4. The level and term of documentation required from the Proposer to satisfy the City will be commensurate with the size and complexity of the contract and Proposers should submit accordingly. If the information submitted by the Proposer, or available from other sources, is insufficient to satisfy the City as to the Proposer’s contractual responsibility, the City may request additional information from the Proposer or may deem the proposal non-responsive.

5. The City reserves the right to waive informalities and minor irregularities in proposals received.

6. The City reserves the right to reject any or all proposals received prior to contract award.

7. The City’s determination of the Proposer’s responsibility, for the purposes of this RFP, shall be final.

8. Unless otherwise specified, the City prefers to award to a single Contractor but reserves the right to award contracts to multiple contractors.

9. The City shall not be obligated to accept the lowest priced proposal, but will make an award in the best interests of the City of Long Beach after all factors have been evaluated.

10. If the City receives a single responsive, responsible proposal, the City may request an extension of the proposal acceptance period and/or conduct a price or cost analysis on such proposal. The Proposer shall promptly provide all cost or pricing data, documentation and explanation requested by the City to assist such analysis.

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By conducting such analysis, the City shall not be obligated to accept the single proposal. The City reserves the right to reject such proposal or any portion thereof.

11. Any irregularities or lack of clarity in the RFP should be brought to the Purchasing

Division designee’s attention as soon as possible so that corrective addenda may be furnished to Proposers.

12. Proposals must include any and all proposed terms and conditions, including, without limitation, written warranties, maintenance/service agreements, license agreements, lease purchase agreements and the Proposer’s standard contract language. The omission of these documents may render a proposal non-responsive.

13. Alterations, modifications or variations to a proposal may not be considered unless authorized by the RFP or by addendum or amendment.

14. Proposals which appear unrealistic in the terms of technical commitments, lack of technical competence, or are indicative of failure to comprehend the complexity and risk of this contract, may be rejected.

15. Proposals may be withdrawn by written notice received prior to the proposal opening time.

16. The price and amount of this proposal must have been arrived at independently and without consultation, communication, agreement or disclosure with or to any other

Contractor or prospective Contractor.

17. No attempt may be made at any time to induce any firm or person to refrain from submitting a proposal or to submit any intentionally high or noncompetitive proposal. All proposals must be made in good faith and without collusion.

18. Prices offered by Proposers in their proposals are an irrevocable offer for the term of the contract and any contract extensions. The Awarded Contractor agrees to provide the purchased services at the costs, rates and fees as set forth in their proposal in response to this RFP. No other costs, rates or fees shall be payable to the

Awarded Contractor for implementation of their proposal.

19. The City is not liable for any costs incurred by Proposers prior to entering into a formal contract. Costs of developing the proposals or any other such expenses incurred by the Proposer in responding to the RFP, are entirely the responsibility of the Proposer, and shall not be reimbursed in any manner by the City.

20. In the event a Proposer received assistance from City staff or a representative of the

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City (technical assistance provider), the City is not responsible for any mistakes, inaccuracies, delays, or any other impact that the assistance provided did to impact the Proposer’s final product. Available technical assistance support services are only intended to provide advice and does not constitute a basis for any protest to this contract opportunity. It is solely the Proposer’s responsibility to prepare and submit a response to the RFP.

21. Proposal will become public record after the conclusion of the negotiation process and before final approval by the awarding body unless the proposal or specific parts of the proposal can be shown to be exempt by law. Each Proposer may clearly label all or part of a proposal as "CONFIDENTIAL" provided that the Proposer thereby agrees to indemnify and defend the City for honoring such a designation. The failure to so label any information that is released by the City shall constitute a complete waiver of any and all claims for damages caused by any release of the information.

22. A proposal submitted in response to this RFP must identify any subcontractors, and outline the contractual relationship between the Proposer and each subcontractor.

An official of each proposed subcontractor must sign, and include as part of the proposal submitted in response to this RFP, a statement to the effect that the subcontractor has read and will agree to abide by the Proposer’s obligations.

23. If the Contractor elects to use subcontractors, the City requires that the Awarded

Contractor provide proof of payment of any subcontractors used for this project.

Proposals shall include a plan by which the City will be notified of such payments.

24. Each Proposer must disclose any existing or potential conflict of interest relative to the performance of the contractual services resulting from this RFP. Any such relationship that might be perceived or represented as a conflict should be disclosed.

The City reserves the right to disqualify any Proposer on the grounds of actual or apparent conflict of interest.

25. Each Proposer must include in its proposal a complete disclosure of any alleged significant prior or ongoing contract failures, any civil or criminal litigation or investigation pending which involves the Proposer or in which the Proposer has been judged guilty or liable. Failure to comply with the terms of this provision will disqualify any proposal. The City reserves the right to reject any proposal based upon the Proposer’s prior history with the City or with any other party, which documents, without limitation, unsatisfactory performance, adversarial or contentious demeanor, significant failure(s) to meet contract milestones or other contractual failures.

26. The City reserves the right to negotiate final contract terms with any Proposers

Citywide Parking Operations and Management Services | RFP - PW-26-xxx | 29 selected. The contract between the parties will consist of the RFP together with any modifications thereto, and the Awarded Contractor’s proposal, together with any modifications and clarifications thereto that are submitted at the request of the City during the evaluation and negotiation process. In the event of any conflict or contradiction between or among these documents, the documents shall control in the following order of precedence: the final executed contract, the RFP, any modifications and clarifications to the Awarded Contractor’s proposal, and the

Awarded Contractor’s proposal. Specific exceptions to this general rule may be noted in the final executed contract.

27. The City will not be responsible for or bound by any oral communication or any other information or contact that occurs outside the official communication process specified herein, unless confirmed in writing by the City Contact.

28. Any contract resulting from this RFP shall not be effective unless and until approved by the City Council / City Manager, as…