RFP_8100_JNH3000_ATT_13_v1.xlsx
XLSX spreadsheet 47 KB Posted
- Attached to
- Aviation Telephone System & Services
- Solicitation number
- RFP 8100 JNH3000
- Issued by
- Texas
About this file
This is a pricing submittal sheet for RFP 8100 JNH3000, issued by the City of Austin, Texas, for an Enterprise Telephony and Unified Communications System Replacement and Support Services contract to enhance voice platform capabilities at Austin-Bergstrom International Airport. The solicitation encompasses a comprehensive implementation and long-term support engagement spanning 10 years, from initial system deployment through Year 10 maintenance services. The statement of work requires offerors to price implementation milestones including project initiation and planning (5%), network assessment (10%), system design (15%), installation planning (15%), cutover planning and support (10%), configuration and build (10%), testing and training (10%), post-go-live stabilization (10%), final acceptance (10%), and closeout documentation (5%), along with software licenses, platform modules, and hardware components necessary for system operation.
Pricing is structured in multiple categories with fixed and firm rates throughout the initial implementation period and subsequent maintenance years. Category 1 establishes a lump-sum implementation cost with weighted milestone pricing, while Category 2 requires offerors to provide unit pricing for core unified communications platforms, voicemail systems, softphone licenses, ACD/queue management, auto-attendant/IVR modules, call accounting software, SBC/SIP integration licensing, call recording integration, admin/security modules, and monitoring/analytics platforms. Categories 3 through 11 address warranty, maintenance, and ongoing support services for Years 1 through 10, each including dedicated on-site technician support (1 FTE, Monday-Friday, 8 AM-5 PM), after-hours remote support, 24/7/365 escalation support, software maintenance and license renewals, OEM hardware maintenance, system monitoring, preventative maintenance, and toll fraud monitoring. Category 12 establishes a markup or discount structure for non-specified materials with an estimated annual spending of $250,000, with permissible markups not to exceed 25%. Categories 13 and 14 provide optional pricing for additional professional services (senior systems engineer, UC/telephony engineer, network engineer, project manager, technicians, training instructor, and integration developer) and parts offerings, though these are not evaluated for award purposes.
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Other files
| File | Type | Posted |
|---|---|---|
| RFP_8100_JNH3000_ATT_3_v1.pdf | ||
| RFP_8100_JNH3000_ATT_1_v1.pdf | ||
| RFP_8100_JNH3000_ATT_6_v1.pdf | ||
| RFP_8100_JNH3000_ATT_14_v1.pdf | ||
| RFP_8100_JNH3000_ADD_4_v1.pdf | ||
| RFP_8100_JNH3000_ADD_6_v1.pdf | ||
| RFP_8100_JNH3000_ADD_3_v1.pdf | ||
| RFP_8100_JNH3000_ADD_5_v1.pdf | ||
| RFP_8100_JNH3000_ATT_5_v1.pdf | ||
| RFP_8100_JNH3000_ATT_7_v1.pdf | ||
| RFP_8100_JNH3000_ATT_2_v1.pdf | ||
| RFP_8100_JNH3000_ATT_11_v1.xlsx | XLSX spreadsheet | |
| RFP_8100_JNH3000_ATT_8_v1.pdf | ||
| RFP_8100_JNH3000_ATT_10_v1.xlsx | XLSX spreadsheet | |
| IFB_2200_CSH1061_ATT_10_v1.docx | DOCX document | |
| RFP_8100_JNH3000_ATT_9_v1.xlsx | XLSX spreadsheet | |
| RFP_8100_JNH3000_ADD_2_v1.pdf | ||
| RFP_8100_JNH3000_ATT_15_v1.pdf | ||
| RFP_8100_JNH3000_ADD_1_v1.pdf | ||
| RFP_8100_JNH3000_ATT_2_v2.pdf | ||
| RFP_8100_JNH3000_ATT_1_v7.pdf | ||
| RFP_8100_JNH3000_ATT_4_v2.pdf | ||
| RFP_8100_JNH3000_ATT_12_v1.pdf | ||
| RFP_8100_JNH3000_ATT_4_v1.pdf |
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COMM & SERVICES
RFP 8100 JNH3000
Pricing Submittal Sheet for Enterprise Telephony and Unified Communications System Replacement and Support Services
| See Solicitation Instructions for further details on completing this Pricing Submittal Sheet. |
| CATEGORY 1: SYSTEM IMPLEMENTATION PROFESSIONAL SERVICES (Price all implementation labor and deliverable activities defined in the Scope of Work) |
The pricing in this category is FIXED and FIRM throughout initial project implementation.
| MILESTONE NUMBER | ITEM DESCRIPTION | PROJECT PERCENTAGE | MILESTONE PRICE | |
| 1.1 | Project Initiation & Planning - Kickoff execution, baseline schedule | 5% | ||
| 1.2 | Network Assessment - Network readiness assessment activities and report | 10% | ||
| 1.3 | System Design -System design package development, Call flow workshop and documentation | 15% | ||
| 1.4 | Installation Planning - Installation sequencing and readiness activities | 15% | ||
| 1.5 | Cutover Planning and Support-Cutover support services & final Cutover Plan | 10% | ||
| 1.6 | Configuration and Build - System configuration and integration set up | 10% | ||
| 1.7 | Testing, Commissioning, Training and Knowledge Transfer - Testing execution & documentation development, delivery of instruction & materials | 10% | ||
| 1.8 | Post-Go-Live Stabilization (Hypercare) Support | 10% | ||
| 1.9 | Final Acceptance | 10% | ||
| 1.10 | Closeout - As-built and close out documentation | 5% | ||
| SUBTOTAL FOR CATEGORY 1 = | $0.00 |
CATEGORY 2: SOFTWARE, LICENSES, AND PLATFORM MODULES (SOW Section 9 & 10) Offerors shall provide an estimated quantity and unit price for items in Cateogry 2. All pricing in this category is FIXED and FIRM for the duration of the initial term of the contract.
| ITEM NO. | ITEM DESCRIPTION | UNIT OF MEASURE | ESTIMATED QUANTITY | UNIT PRICE* | |
| *Unit price should be no more than 4 decimal places | EXTENDED PRICE | ||||
| 2.1 | Core Unified Communications / VoIP Platform License | EACH | |||
| 2.2 | Voicemail/Unified Messaging License | EACH | |||
| 2.3 | Softphone/Mobility User Licenses | EACH | |||
| 2.4 | ACD/Queue Management Module | EACH | |||
| 2.5 | Auto-Attendant/IVR Module | EACH | |||
| 2.6 | Call Accounting Software | EACH | |||
| 2.7 | SBC/SIP Integration Licensing | EACH | |||
| 2.8 | Call Recording Integration Licensing | EACH | |||
| 2.9 | Admin/Security/RBAC Modules | EACH | |||
| 2.10 | Monitoring/Analytics Platform | EACH | |||
| SUBTOTAL FOR CATEGORY 2 = |
TOTAL OF CATEGORIES 1 AND 2 = $0.00
| CATEGORY 3: WARRANTY + INITIAL MAINTENANCE PERIOD (Included in Category 1-3) (SOW SECTIONS 9.15, 9.16, 10 & 11) | |||
| ITEM NO. | ITEM DESCRIPTION | UNIT OF MEASURE | PRICE INCLUDED |
| 3.1 | System Warranty (Labor and Workmanship) | 12 MONTHS | INCLUDED |
| 3.2 | OEM Software Maintenance and License Renewals (All Platforms) | 12 MONTHS | INCLUDED |
| 3.3 | OEM Hardware Maintenance and Manufacturer Support Contracts | 12 MONTHS | INCLUDED |
| 3.4 | 24/7/365 Support Coverage (On-Site, Remote and Escalation per Section 10, 11) | 12 MONTHS | INCLUDED |
| (Included with Implementation Pricing - not to Exceed lump sum) |
CATEGORY 4: ONGOING MAINTENANCE (YEAR 3)
| ITEM NO. | ITEM DESCRIPTION | UNIT OF MEASURE | EXTENDED PRICE |
| 4.1 | Dedicated On-site Technician (1 FTE, M-F, 8 -5, excluding City Holidays) responsible for MACs, break/fix, user support, configuration support, troubleshooting, required documentation and Change Management | ANNUAL | |
| 4.2 | Remote Support and On-Call Coverage (5:01 pm - 7:59 am M-F, Weekends, City Holidays) after-hours support including outage response, critical incident handling, SLA compliance, escalation coordination, and on-site response as required to restore system operations | ANNUAL | |
| 4.3 | 24/7/365 Remote Tier 2/3 Technical Escalation and OEM Support | ANNUAL | |
| 4.4 | Comprehensive Software Maintenance and License Renewals (All Platforms) includes all OEM software assurance, subscriptions, licensing renewals, feature entitlements, updates, patches required for full system operation | ANNUAL | |
| 4.5 | OEM Hardware Maintenance and Support includes all manufacturer support contracts and hardware maintenance required to maintain full system operation | ANNUAL | |
| 4.6 | System Monitoring, Preventative Maintenance, Toll Fraud Monitoring, Annual Health Check, and Reporting includes 24/7/365 system monitoring, manufacturer recommended preventative maintenance, SLA reporting, toll fraud monitoring, identification of EOS/EOL components, annual written System Health Check Report; and documentation of all monitoring, maintenance and reporting activities (per Section 10) | ANNUAL | |
| SUBTOTAL FOR CATEGORY 4 = | $0.00 |
CATEGORY 5: ONGOING MAINTENANCE (YEAR 4)
| ITEM NO. | ITEM DESCRIPTION | UNIT OF MEASURE | EXTENDED PRICE |
| 5.1 | Dedicated On-site Technician (1 FTE, M-F, 8 -5, excluding City Holidays) responsible for MACs, break/fix, user support, configuration support, troubleshooting, required documentation and Change Management | ANNUAL | |
| 5.2 | Remote Support and On-Call Coverage (5:01 pm - 7:59 am M-F, Weekends, City Holidays) after-hours support including outage response, critical incident handling, SLA compliance, escalation coordination, and on-site response as required to restore system operations | ANNUAL | |
| 5.3 | 24/7/365 Remote Tier 2/3 Technical Escalation and OEM Support | ANNUAL | |
| 5.4 | Comprehensive Software Maintenance and License Renewals (All Platforms) includes all OEM software assurance, subscriptions, licensing renewals, feature entitlements, updates, patches required for full system operation | ANNUAL | |
| 5.5 | OEM Hardware Maintenance and Support includes all manufacturer support contracts and hardware maintenance required to maintain full system operation | ANNUAL | |
| 5.6 | System Monitoring, Preventative Maintenance, Toll Fraud Monitoring, Annual Health Check, and Reporting includes 24/7/365 system monitoring, manufacturer recommended preventative maintenance, SLA reporting, toll fraud monitoring, identification of EOS/EOL components, annual written System Health Check Report; and documentation of all monitoring, maintenance and reporting activities (per Section 10) | ANNUAL | |
| SUBTOTAL FOR CATEGORY 5 = |
CATEGORY 6: ONGOING MAINTENANCE (YEAR 5)
| ITEM NO. | ITEM DESCRIPTION | UNIT OF MEASURE | EXTENDED PRICE |
| 6.1 | Dedicated On-site Technician (1 FTE, M-F, 8 -5, excluding City Holidays) responsible for MACs, break/fix, user support, configuration support, troubleshooting, required documentation and Change Management | ANNUAL | |
| 6.2 | Remote Support and On-Call Coverage (5:01 pm - 7:59 am M-F, Weekends, City Holidays) after-hours support including outage response, critical incident handling, SLA compliance, escalation coordination, and on-site response as required to restore system operations | ANNUAL | |
| 6.3 | 24/7/365 Remote Tier 2/3 Technical Escalation and OEM Support | ANNUAL | |
| 6.4 | Comprehensive Software Maintenance and License Renewals (All Platforms) includes all OEM software assurance, subscriptions, licensing renewals, feature entitlements, updates, patches required for full system operation | ANNUAL | |
| 6.5 | OEM Hardware Maintenance and Support includes all manufacturer support contracts and hardware maintenance required to maintain full system operation | ANNUAL | |
| 6.6 | System Monitoring, Preventative Maintenance, Toll Fraud Monitoring, Annual Health Check, and Reporting includes 24/7/365 system monitoring, manufacturer recommended preventative maintenance, SLA reporting, toll fraud monitoring, identification of EOS/EOL components, annual written System Health Check Report; and documentation of all monitoring, maintenance and reporting activities (per Section 10) | ANNUAL | |
| SUBTOTAL FOR CATEGORY 6 = |
CATEGORY 7: ONGOING MAINTENANCE (YEAR 6)
| ITEM NO. | ITEM DESCRIPTION | UNIT OF MEASURE | EXTENDED PRICE |
| 7.1 | Dedicated On-site Technician (1 FTE, M-F, 8 -5, excluding City Holidays) responsible for MACs, break/fix, user support, configuration support, troubleshooting, required documentation and Change Management | ANNUAL | |
| 7.2 | Remote Support and On-Call Coverage (5:01 pm - 7:59 am M-F, Weekends, City Holidays) after-hours support including outage response, critical incident handling, SLA compliance, escalation coordination, and on-site response as required to restore system operations | ANNUAL | |
| 7.3 | 24/7/365 Remote Tier 2/3 Technical Escalation and OEM Support | ANNUAL | |
| 7.4 | Comprehensive Software Maintenance and License Renewals (All Platforms) includes all OEM software assurance, subscriptions, licensing renewals, feature entitlements, updates, patches required for full system operation | ANNUAL | |
| 7.5 | OEM Hardware Maintenance and Support includes all manufacturer support contracts and hardware maintenance required to maintain full system operation | ANNUAL | |
| 7.6 | System Monitoring, Preventative Maintenance, Toll Fraud Monitoring, Annual Health Check, and Reporting includes 24/7/365 system monitoring, manufacturer recommended preventative maintenance, SLA reporting, toll fraud monitoring, identification of EOS/EOL components, annual written System Health Check Report; and documentation of all monitoring, maintenance and reporting activities (per Section 10) | ANNUAL | |
| SUBTOTAL FOR CATEGORY 7 = |
CATEGORY 8: ONGOING MAINTENANCE (YEAR 7)
| ITEM NO. | ITEM DESCRIPTION | UNIT OF MEASURE | EXTENDED PRICE |
| 8.1 | Dedicated On-site Technician (1 FTE, M-F, 8 -5, excluding City Holidays) responsible for MACs, break/fix, user support, configuration support, troubleshooting, required documentation and Change Management | ANNUAL | |
| 8.2 | Remote Support and On-Call Coverage (5:01 pm - 7:59 am M-F, Weekends, City Holidays) after-hours support including outage response, critical incident handling, SLA compliance, escalation coordination, and on-site response as required to restore system operations | ANNUAL | |
| 8.3 | 24/7/365 Remote Tier 2/3 Technical Escalation and OEM Support | ANNUAL | |
| 8.4 | Comprehensive Software Maintenance and License Renewals (All Platforms) includes all OEM software assurance, subscriptions, licensing renewals, feature entitlements, updates, patches required for full system operation | ANNUAL | |
| 8.5 | OEM Hardware Maintenance and Support includes all manufacturer support contracts and hardware maintenance required to maintain full system operation | ANNUAL | |
| 8.6 | System Monitoring, Preventative Maintenance, Toll Fraud Monitoring, Annual Health Check, and Reporting includes 24/7/365 system monitoring, manufacturer recommended preventative maintenance, SLA reporting, toll fraud monitoring, identification of EOS/EOL components, annual written System Health Check Report; and documentation of all monitoring, maintenance and reporting activities (per Section 10) | ANNUAL | |
| SUBTOTAL FOR CATEGORY 8 = |
CATEGORY 9: ONGOING MAINTENANCE (YEAR 8)
| ITEM NO. | ITEM DESCRIPTION | UNIT OF MEASURE | EXTENDED PRICE |
| 9.1 | Dedicated On-site Technician (1 FTE, M-F, 8 -5, excluding City Holidays) responsible for MACs, break/fix, user support, configuration support, troubleshooting, required documentation and Change Management | ANNUAL | |
| 9.2 | Remote Support and On-Call Coverage (5:01 pm - 7:59 am M-F, Weekends, City Holidays) after-hours support including outage response, critical incident handling, SLA compliance, escalation coordination, and on-site response as required to restore system operations | ANNUAL | |
| 9.3 | 24/7/365 Remote Tier 2/3 Technical Escalation and OEM Support | ANNUAL | |
| 9.4 | Comprehensive Software Maintenance and License Renewals (All Platforms) includes all OEM software assurance, subscriptions, licensing renewals, feature entitlements, updates, patches required for full system operation | ANNUAL | |
| 9.5 | OEM Hardware Maintenance and Support includes all manufacturer support contracts and hardware maintenance required to maintain full system operation | ANNUAL | |
| 9.6 | System Monitoring, Preventative Maintenance, Toll Fraud Monitoring, Annual Health Check, and Reporting includes 24/7/365 system monitoring, manufacturer recommended preventative maintenance, SLA reporting, toll fraud monitoring, identification of EOS/EOL components, annual written System Health Check Report; and documentation of all monitoring, maintenance and reporting activities (per Section 10) | ANNUAL | |
| SUBTOTAL FOR CATEGORY 9 = |
CATEGORY 10: ONGOING MAINTENANCE (YEAR 9)
| ITEM NO. | ITEM DESCRIPTION | UNIT OF MEASURE | EXTENDED PRICE |
| 10.1 | Dedicated On-site Technician (1 FTE, M-F, 8 -5, excluding City Holidays) responsible for MACs, break/fix, user support, configuration support, troubleshooting, required documentation and Change Management | ANNUAL | |
| 10.2 | Remote Support and On-Call Coverage (5:01 pm - 7:59 am M-F, Weekends, City Holidays) after-hours support including outage response, critical incident handling, SLA compliance, escalation coordination, and on-site response as required to restore system operations | ANNUAL | |
| 10.3 | 24/7/365 Remote Tier 2/3 Technical Escalation and OEM Support | ANNUAL | |
| 10.4 | Comprehensive Software Maintenance and License Renewals (All Platforms) includes all OEM software assurance, subscriptions, licensing renewals, feature entitlements, updates, patches required for full system operation | ANNUAL | |
| 10.5 | OEM Hardware Maintenance and Support includes all manufacturer support contracts and hardware maintenance required to maintain full system operation | ANNUAL | |
| 10.6 | System Monitoring, Preventative Maintenance, Toll Fraud Monitoring, Annual Health Check, and Reporting includes 24/7/365 system monitoring, manufacturer recommended preventative maintenance, SLA reporting, toll fraud monitoring, identification of EOS/EOL components, annual written System Health Check Report; and documentation of all monitoring, maintenance and reporting activities (per Section 10) | ANNUAL | |
| SUBTOTAL FOR CATEGORY 10 = |
tc={66AB308B-4637-49CE-940E-8D86ED310023}: [Threaded comment]
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Comment:
Removed this category since it was related to the AI optional module. Renumbered categories below CATEGORY 11: ONGOING MAINTENANCE (YEAR 10)
| ITEM NO. | ITEM DESCRIPTION | UNIT OF MEASURE | EXTENDED PRICE |
| 11.1 | Dedicated On-site Technician (1 FTE, M-F, 8 -5, excluding City Holidays) responsible for MACs, break/fix, user support, configuration support, troubleshooting, required documentation and Change Management | ANNUAL | |
| 11.2 | Remote Support and On-Call Coverage (5:01 pm - 7:59 am M-F, Weekends, City Holidays) after-hours support including outage response, critical incident handling, SLA compliance, escalation coordination, and on-site response as required to restore system operations | ANNUAL | |
| 11.3 | 24/7/365 Remote Tier 2/3 Technical Escalation and OEM Support | ANNUAL | |
| 11.4 | Comprehensive Software Maintenance and License Renewals (All Platforms) includes all OEM software assurance, subscriptions, licensing renewals, feature entitlements, updates, patches required for full system operation | ANNUAL | |
| 11.5 | OEM Hardware Maintenance and Support includes all manufacturer support contracts and hardware maintenance required to maintain full system operation | ANNUAL | |
| 11.6 | System Monitoring, Preventative Maintenance, Toll Fraud Monitoring, Annual Health Check, and Reporting includes 24/7/365 system monitoring, manufacturer recommended preventative maintenance, SLA reporting, toll fraud monitoring, identification of EOS/EOL components, annual written System Health Check Report; and documentation of all monitoring, maintenance and reporting activities (per Section 10) | ANNUAL | |
| SUBTOTAL FOR CATEGORY 11 = | $0.00 |
CATEGORY 12 - DISCOUNT OFF OR MARKUP TO MANUFACTURER PRICE LISTS FOR NON-SPECIFIED PRODUCTS/MATERIALS
The City estimates an annual spending need of $250,000.00 for materials to complete these services.
The percentage markup and the percentage discount to costs shall be offered for the category line throughout the term of the contract including any subsequent renewal periods, and are not subject to change. The invoice prices for these materials shall be based off a markup or applicable discount to costs paid by the offeror as indicated below or in supporting documentation. The percentage markup or discount given should take into all costs (administrative, overhead, shipping charges, etc.) to deliver the materials to the Austin, TX area. These costs shall be factored into the markup to costs rates and shall not be paid separately.
Markup to costs shall be expressed in numerical terms and not exceed 25%. A bid of '0' (zero) or left blank will be interpreted by the City as a zero percent markup or discount to the City. Additional documentation may be provided to catalog specific discounts and/or mark ups for associated components/materials.
The annual spending need amount is an estimate and not a guarantee of actual volume. The City reserves the right to purchase more or less of these quantities as may be required during the contract Term. Quantities will be as-needed and specified by the City for each order.
| ITEM NO. | ITEM DESCRIPTION | ESTIMATED ANNUAL MATERIAL SPEND | DISCOUNT/ MARKUP TO COSTS | ||
| (+/- PERCENTAGE) | EXTENDED PRICE | ||||
| 12.1 | Discount/Markup to Costs for all related Materials and associated Components | $250,000.00 | |||
| SUBTOTAL FOR CATEGORY 12 = | $0.00 |
CATEGORY 13 - NON-SPECIFIED SERVICES
Please identify any additional related services that your Company is capable of providing to the City. For each service listed, Offerors shall include the applicable labor rate, discount from retail pricing, or mark‑up to costs. Information submitted in this section will not be scored or evaluated for award purposes. The City makes no representation or guarantee that any additional services will be requested or purchased. Offerors may attach additional pages as necessary.
| ITEM NO. | ITEM DESCRIPTION | UNIT OF MEASURE | UNIT PRICE |
| 13.1 | Senior Systems Engineer | HOUR | |
| 13.2 | UC/Telephony Engineer | HOUR | |
| 13.3 | Network Engineer | HOUR | |
| 13.4 | Project Manager | HOUR | |
| 13.5 | Technician (On-Site) | HOUR | |
| 13.6 | After-Hours Technician | HOUR | |
| 13.7 | Training Instructor | HOUR | |
| 13.8 | Integration Developer | HOUR | |
| SUBTOTAL FOR CATEGORY 13 = | $0.00 |
CATEGORY 14 - PARTS LIST
Please list any additional related parts your Company can offer the City along with an associated labor rate, discount off retail price or mark-up to costs for the listed items. Information in this Category will not be evaluated, and the City does not guarantee the purchase of any additional services. Please provide a current parts price list, such as a manufactures catalog, or include additional pages as necessary.
| ITEM NO. | ITEM DESCRIPTION/ MANUFACTURER AND PART NUMBER | UNIT OF MEASURE | UNIT PRICE |
| 14.1 | (EXAMPLE) Standard Desk Phone | EACH | |
| 14.2 | (EXAMPLE) Conference Phone | EACH | |
| 14.3 | (EXAMPLE) Analog Adaptors | EACH |
| DELIVERY TERMS: DELIVERY IS TO BE FOB DESTINATION, PREPAID AND ALLOWED |
| NUMBER OF DAYS AFTER RECEIPT OF ORDER THE OFFEROR SHALL DELIVERY THE ITEMS TO THE CITY: |
| DELIVERY METHOD : COMMON CARRIER (FedEx,UPS) VENDOR DELIVERY |
Removed this category since it was related to the AI optional module. Renumbered categories below
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