RFP_8100_JNH3000_ATT_11_v1.xlsx

This is a Feature Compliance Matrix attachment for a Request for Proposals (RFP) issued by the City of Austin for an aviation telephony system serving the Austin-Bergstrom International Airport (AUS). The solicitation seeks a premises-based VoIP or converged voice system integrated with the airport's existing Ribbon Session Border Controller infrastructure, with cloud or hybrid core configurations explicitly prohibited. The required solution must include unified messaging integration with Microsoft Exchange Online, voicemail synchronization, enterprise mobility support for smartphones and tablets, call accounting with tenant billing capabilities, and advanced auto-attendant functionality featuring configurable call routing across operational and public inquiry categories with multilingual support and real-time analytics.

The Feature Compliance Matrix requires offerors to indicate compliance status using standardized codes—Fully Compliant (FC), Partially Compliant (PC), or Not Compliant (NC)—for all specified requirements and to provide detailed narratives explaining any limitations or exceptions. Core requirements encompass comprehensive call handling features including call transfer, conferencing, call recording integration with NICE systems, and hearing-impaired compatibility, along with extensive dialing and routing capabilities such as Direct Inward Dial, Automatic Route Selection, and class-of-service controls. The solution must incorporate robust cybersecurity controls including unauthorized access protection, role-based access management, Active Directory integration, and secure remote administration with privilege separation and configurable session timeouts. Offerors must document product module compliance, equivalent functionality for partial or non-compliant items, planned availability dates for future capabilities, and any additional cost impacts associated with their proposed solution.