RFI RHRP-4_4.16.24_Final.docx

DEFENSE HEALTH HEADQUARTERS (DHHQ)

Request for Information (RFI) and VIRTUAL Industry Day

HT0011-24-RFI-0205

Request for Information (RFI) – Remote Health Readiness Program – 4 (RHRP-4)

Remote Health Readiness Program (currently called the Reserve Health Readiness Program) Remote Health Readiness Program (RHRP) is the Department of Defense, Defense Health Agency, program that provides Individual Medical Readiness (IMR), Dental Readiness, and deployment services to Active Duty and Reserve service members geographically remote from military treatment facilities or unavailable through military treatment facilities and unit organic capabilities.

Who We Serve-

· Army National Guard

· U.S. Army Reserve (USAR)

· U.S. Navy Reserve (USNR)

· U.S. Marine Forces Reserve (MARFORRES)

· Air National Guard (ANG)

· U.S. Air Force Reserve (USAFR)

· U.S. Coast Guard and U.S. Coast Guard Reserve (USCG/R)

· Active Component TRICARE Prime Remote (AC TPR)

· U.S. Army Corps of Engineers (USACE)

What We Do- The RHRP provides Individual Medical Readiness and deployment readiness services to nearly 400,000 service members and DOD civilians annually.

Those services can consist of:

· Periodic Health Assessment (PHA, DD Form 3024)

· Deployment Mental Health Assessment (MHA, DD Form 2978)

· Immunizations

· Laboratory services (G6PD, HIV, etc..)

· Audiology

· Vision Screenings

· Pre-Deployment Assessment (Pre-DHA, DD Form 2975)

· Post-Deployment Health Reassessment (PDHRA, DD Form 2900)

· Dental Service Readiness Exam

· Dental Treatment (to Dental Readiness Category 2) - Reserve Component only

· Physical Exams (some occupational exams)

How We Deliver Services- RHRP provides contracted services through three modalities: Call Center, In-Clinic, and Group Events (54 States/Territories, Germany). Some services can be provided by telehealth through the Call Center.

RHRP provides in-clinic appointments to individual service members through our nationwide network of civilian medical and dental providers, within 50 miles of the service member’s home of record or workstation of choice.

RHRP provides Group Event services as requested by a Commander and approved by the Service Component. These Group Event services are provided in the time, quantity and location specified within unit facilities or other non-traditional locations such as gymnasiums, administrative office space, parking lots with all equipment, supplies and staff provided, unless otherwise noted by RHRP.

Request for Information (RFI) and VIRTUAL Industry Day

HT0011-24-RFI-0205

DHA/Assistant Director-Support/ PMO-Remote Health Readiness Program (RHRP) Special Notice

1. The Defense Health Agency, Contracting Activity, Professional Services – Contracting Division (PS-CD) is conducting market research to identify potential solutions for delivering medical readiness and deployment related services to the Total Force Service Components and executing the next generation Reserve Health Readiness Program contract (renamed Remote Health Readiness Program, RHRP-4). The Government is seeking Industry response to the questions below.

a) The Government will conduct a virtual Industry Day for the RHRP-4 requirement. The Industry Day details are included below.

2. The Government anticipates the following High-Level Objectives (HLO) for this requirement:

a) Establish Individual Medical Readiness (IMR) support services for remote military personnel.

b) Execute IMR support activities remotely.

c) Document IMR status in military electronic health data systems.

3. The Acquisition Plan for this effort has NOT been finalized and this is NOT a Request for Proposals. In accordance with Federal Acquisition Regulation (FAR) 15.201, responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. Contractors responding to this request are advised that participation does NOT ensure opportunities for future solicitations or contract awards. The Government will NOT reimburse any Contractor or individual for any expenses associated with responding to this RFI or participating in the Industry Day. Not responding to this RFI does not preclude participation in any future acquisition. It is the responsibility of the vendor who is interested in any potential future solicitation(s) to monitor all sites for additional information pertaining to this requirement.

4. The North American Industrial Classification (NAICS) code for this acquisition is 621112 - Offices of Physicians, Mental Health Specialists.

5. Please note that this requested information does not obligate the U.S. Government to incorporate any solicited comments, nor does it obligate the Government to procure services. Proprietary information should not be included in the RFI response. Responses to this RFI will not be returned.

6. Responses to this RFI are due by 3:00 PM ET on May 1, 2024, to the following email: Dha.ncr.acq-sustainment.mbx.Rhrp-4@health.mil. The response to this request for information is limited to no more than 20 pages (8.5x11 inches), single spaced, 12pt font, in MS Word document and should include the following:

a. Specific information about your company. If submitting a team response, please include the requested information for all companies on the team.

i. Company Name

ii. Point of contact (POC)

iii. Address

iv. POC Phone Number

v. POC email address

vi. Business Type (e.g., Large Business, Small Business, Small Disadvantaged Business, 8(a), HUBZone, Woman-owned Small Business, Service-Disabled Veteran-owned Small Business, Veteran-owned Small Business) for NAICS 621112.

b. Responses to Attachment A – RHRP-4 RFI Questions.

c. Provide top 3 preference times to meet one on one with the government during Industry Day as detailed in Number 9 below.

7. Background Information:

a. RHRP Attachment B provides a current high-level process workflow.

b. RHRP Public Website: https://health.mil/Military-Health-Topics/Health-Readiness/Reserve-Health-Readiness-Program provides requirement details and current operations.

8. Industry Day Agenda (all times are Eastern Time):

a. Industry Day will be held virtually via MS TEAMS. All vendors who respond to this RFI will be included in the Industry Day.

b. 7 May 1000-1100: Requirements Overview Brief provided by Government.

c. 7 May 1200-1500: 50-minute time periods on the hour for individual vendor to meet with Government.

d. 8 and 9 May 1000-1500: 50-minute time periods on the hour for individual vendor to meet with Government.

e. You may have the opportunity to schedule 2 sessions with the government, depending on the number of responses.

Attachment A – RHRP-4 RFI Questions

1. Provide your experience with unfamiliar military medical terminology. How would you align your company to gain and maintain experience, training, and documentation?

2. Each military service component has unique characteristics and ways of accomplishing the same requirements – how would you ensure services provided are in-line and consistent with each component’s needs and requirements?

3. The government requires individual medical readiness support services within a 50-mile radius of the service members residence, work, or place of duty, to include overseas locations. Discuss methods of modality to meet this requirement. How would you eliminate barriers to initial access (i.e. hours of operation, use of a mobile app, travel distance to in-person clinic visits) of services? Discuss your ability to provide various medical services to include laboratory, dental, and mental health assessments in areas with limited medical provider (physicians) access?

4. Discuss your capabilities to provide IMR services (e.g. in-person/virtual)? Provide specific examples with any potential cost saving methods. What is your rationale for the methods you would consider (e.g. medical best practices/guidance, effectiveness, convenience, cost-saving)?

5. Discuss how you would stage or ship/transport necessary medical equipment and supplies to conduct on-site IMR related group or individual services? (Consider set-up and tear-down time).

6. Discuss your capabilities with creating, managing, and providing an effective customer service call center? What Android/ iOS applications could you use for customer service management? Where would you establish a customer service call center, and what metrics or standards would be used to demonstrate effective performance of the customer service call center?

7. Describe how your company will ensure the ability to document completed health assessments for up to 400,000 personnel yearly to be validated (Delivered/successfully entered) in the military health system database?

8. How would you provide continuity of operations for all medical services in the event of technological issues especially during crisis related situations (e.g., dropped calls, periods of system(s) outages, potential cyber-attacks)?

9. How would you leverage current technology capabilities to enhance the delivery of services to service members? What future technology will influence capability and performance in the next 10 years?

10. Discuss your ability to meet security measures, best practices, and patient safety. How would you manage proper handling of electronic and paper documentation of PII/PHI during the delivery of IMR services? How would you ensure patient privacy and patient safety for exams?

Attachment B High-Level Process Workflow

HT0011-24-RFI-0205

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