Request for Quote (RFQ) - Crime Scene Vehicles.pdf

FEDERAL BUREAU OF INVESTIGATION

FINANCE AND FACILITIES DIVISION | PROCUREMENT SECTION

REQUEST FOR QUOTATION

Request for Quote RFQ Version 1.2 Page 1

DEPARTMENT OF JUSTICE

FEDERAL BUREAU OF INVESTIGATION

REQUEST FOR QUOTE

RFQ – 15F06726Q0000291

Evidence Response Program/Laboratory Division

Crime Scene Management Vehicles

July 22, 2026

REQUEST FOR QUOTATION

RFQ NO. – 15F06726Q0000291

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Date: July 22, 2026 To: Prospective Quoters From: Federal Bureau of Investigation/ Finance Division Subject: Request for Quotation (RFQ) for FBI Laboratory Division (LD), Evidence Response

Program (ERP) Crime Scene Management Vehicles Solicitation Number: 15F06726Q0000291

The Federal Bureau of Investigation (FBI) Procurement Section is issuing this Request for Quotation (RFQ) under FAR Part 12 and FAR Part 19 to solicit all Prospective Quoters for the purpose of entering a contract to provide 10 Emergency Response Vehicles, (6 SCSMV, 3 LCSMV, 1 ATLCSMV Air Transport) to be delivered to 10 different Field Office locations as specified in the SOW.

The period of performance for this Firm Fixed Price (FFP), one time buy, small business set aside will be 09/25/2026 to 03/24/2028. Delivery time 18 months after award.

Contractors interested in competing for this effort may participate by submitting quotes in accordance with the procedures set forth in this RFQ

Questions To the Contracting Officer Are Due: Wednesday, July 29, 2026 by 11:00 AM ET

Quotes Must Be Submitted No Later Than: Monday, August 17, 2026 by 11:00 AM ET

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1.0 SUPPLIES OR SERVICES AND PRICES

1.1 GENERAL DESCRIPTION

COMBINED SYNOPSIS / SOLICITATION FOR COMMERCIAL SERVICES

Document Type: Combined Synopsis/Solicitation Contract Type: FFP, Small Business Set Aside Solicitation Number: 15F06726Q0000291 Posted Date: July 22, 2026 Product or Service Code: - 2320 – Trucks and Truck Tractors, Wheeled Set Aside: Total Small Business Set Aside NAICS Code: 336211 – Motor Vehicle Body Manufacturing

Contracting Office Address:

U.S. Department of Justice Federal Bureau of Investigation Finance and Facilities Division 1000 Custer Hollow Road Clarksburg, WV 26306

2.0 DESCRIPTION/SPECIFICATIONS/STATEMENT OF WORK

2.1 PURPOSE

The purpose of this Firm Fixed Price, Purchase Order is to obtain replacement Crime Scene Management Vehicles as the current vehicles are all over 5 years past their usable lifespan.

2.2 BACKGROUND

The mission of the Evidence Response Team Unit (ERTU) is to enable the Evidence Response Program (ERP), which is comprised of Evidence Response Teams (ERTs), Hazardous Evidence Response Teams (HERTs), Hazardous Evidence Response Component (HERC), Forensic Canine Consultation (FCC) & Underwater Evidence Response Teams (USERTs), to collect evidence supporting FBI priority investigations in a professional, competent, and systematic manner by providing training, equipment, and forensic expertise. ERTU is seeking a contract for replacement of Crime Scene Management Vehicles (CSMVs) for the Field ERTs. The CSMVs are critical to ensuring the field ERT teams can complete their mission of collecting evidence and supporting FBI priority investigations in a professional, competent & systematic manner and ensuring that the ERT teams can continue to support FBI Field Offices.

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2.3 SCOPE OF WORK

See Attachment 1- Statement of Work for Detailed Requirements

Evidence Response Program (ERP) teams routinely operate in all sorts of environments from the very dense urban city centers to remote locations that can require hours to reach. Each ERP team has a focus on which type of environment they primarily operate in. To better meet the ERP team’s needs, this contract requires three different CSMV variants. The first variant referred to as the Small Crime Scene Management Vehicle (SCSMV) would be based around a high-top van chassis like the Dodge Sprinter with vehicle length of not less than 270 inches and a gross vehicle weight not less than 10,999 lbs. The second variant referred to as the Large Crime Scene Management Vehicle (LCSMV) would be based on a medium duty truck chassis with a vehicle length of not less than 312” inches and a gross vehicle weight of not less than 19,000 lbs. The third is an Air-Transport Large Crime Scene Management Vehicle (ATLCSMV) that must be Air-Transport approved by the U.S. Air Force on C-5 Galaxy aircraft.

2.4 DELIVERABLES

See Attachment 1 – Statement of Work for additional details.

*** Vendor must have employees that are allowed escorted access in FBI space. All visitors shall have a security clearance conducted prior to admission to FBI buildings. The Contractor shall be responsible for providing any necessary escorts for deliveries, subcontractors, and support personnel.

FO Location Type of Vehicle Chicago SCSMV

Los Angeles SCSMV New York SCSMV

Anchorage SCSMV Baltimore SCSMV

Detroit SCSMV Denver LCSMV

Jacksonville LCSMV San Diego LCSMV

Miami ATLCSMV

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2.5 TERM OF CONTRACT

Period of Performance: 09/25/2026 to 03/24/2028

2.6 CLINS

CLIN Description Quantity

0001 SCSMV 6

0002 LCSMV 3

0003 ATLCSMV (air transport) 1

2.7 TERMS AND CONDITIONS

See SF-1449 Attachment

2.8 REQUIREMENTS FOR QUOTE PREPARATION

2.8.1 INSTRUCTIONS FOR SUBMISSION OF QUOTES

a) Communications - All communications prior to award shall only be directed in writing to Contract Specialist Jamie Compton at jlmelzer@fbi.gov and Contracting Officer Maureen Murdock mmurdock@fbi.gov. No telephone calls will be entertained.

b) Questions – All questions must be submitted in writing, using the interchange Question/Answers form Attachment, via e-mail to Jamie Compton at jlmelzer@fbi.gov and Maureen Murdock at mmurdock@fbi.gov by Wednesday, July 29, 2026 at 11:00 AM Eastern Time (ET).

c) Quote Submission – Quotes are due via email by Monday, August 17, 2026 at 11:00 AM Eastern Time (ET) to Jamie Melzer-Compton at jlmelzer@fbi.gov and Maureen Murdock at mmurdock@fbi.gov. Early submissions are encouraged.

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2.8.2 QUOTE ORGANIZATION

Quotes shall be divided into three separate volumes as indicated in Table 1 below, each comprised of the required factors and each volume shall be in a separate binder. Quotes shall ensure that each volume stands alone for evaluation purposes by the FBI.

Table 1. Quote Organization

Volume # - Title Volume I: Technical Capability Factor I: Technical Capability

Volume II: Past Performance Factor II: Past Performance

Volume III: Price Factor III: Price

The Contractor shall provide an electronic response for all volumes as specified in Table 2 below.

An electronic copy shall be provided to Contracting Officer Jamie Melzer-Compton at jlmelzer@fbi.gov and Contract Specialist Maureen Murdock at mmurdock@fbi.gov.

Table 2 below specifies the page limits the Government has set for each volume that the Contractor is required to submit. The page limits are maximum, not recommended lengths. If page limitations are exceeded, the excess pages may not be read or considered in the evaluation of the quote. Contractor(s) are strongly encouraged to keep their responses focused and brief. Information outside what is required is not encouraged. The cover page is not included in the page count; however, the cover page may not exceed one page. If this exceeds one page, the additional pages will be counted against the page count.

Quotes shall be submitted in Volumes referenced below:

Table 2. Quote Submission and Formatting

QUOTE SUBJECTS ELECTRONIC

COPY

PAGE LIMIT

Volume I: Technical Capability Factor I: Technical Capability

1 N/A

Volume II: Past Performance Factor II: Past Performance

1 30

Volume III: Price Factor III: Price

1 N/A

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The Contractor must use their discretion on the allotment of pages in the Technical Volume for the subfactors when preparing their quotes. The page limit indicates the total pages allowed for that volume and section.

a) Font Sizes and Styles –

1. Word documents: Primary text throughout the Contractor’s quote shall be a regular font style, e.g., Times New Roman, font size of 12. Only graphs, captions, and other inserts may use font sizes that differ from 12.

2. Spreadsheets: The pre-populated fonts and sizes for any government-provided spreadsheets are to be used.

3. Indexing/Page Numbers: Each volume shall contain a detailed table of contents to delineate the subparagraphs within that volume. Tab indexing shall be used to identify sections. The Table of Contents does not count towards page counts. Each volume page shall have its own unique number. It is the Quoter’s responsibility to ensure data considered sensitive is marked as such. Only these markings may appear in the margins.

4. Foldouts: Legible tables, charts, graphs, and figures shall be used whenever practical to depict organizations, systems and layout, implementation schedules, plans, etc. These displays shall be uncomplicated, legible, and shall not exceed 11 by 17 inches in size. Foldout pages shall fold entirely within the volume. Foldout pages may only be used for large tables, charts, graphs, diagrams, and schematics;

not for pages of text. Foldouts will only be counted as one page. For tables, charts, graphs, and figures, the font shall be no smaller than 10 point.

b) Volume Format – All volumes submitted by the Contractor will require the following format requirements:

1. Quotes shall be submitted in current, but no earlier than 2010 Microsoft Office format, unless the file is a Microsoft Excel Spreadsheet that was provided by the FBI or an attachment that was provided in PDF.

If a file requires a signature, then a PDF file is acceptable.

2. Files shall be searchable.

3. No file shall be password protected unless directed in this RFQ.

c) Line spacing – Spacing between lines in all volumes shall be no less than 1-1/2 spaces.

2.8.3 QUOTE REQUIREMENTS

a) The quote shall include a cover sheet, clearly marked with title, RFQ number, and Contractor’s name.

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b) The term “Contractor” as used herein refers to the single legal entity submitting their quote to the FBI.

The work performed by the Quoter shall be conducted by a corporate entity that will be totally responsible for all activities as detailed in the Statement of Work.

c) No classified information shall be included in the Contractor’s written quote.

d) The Government reserves the right to award without seeking clarifications or having discussions.

Therefore, the Contractor’s quote must contain the Contractor’s best terms. However, the Government reserves the right to solicit clarifications or conduct discussions of the Contractor’s quote if the Contracting Officer determines them to be necessary.

e) The Contractor shall include the point of contact (name, telephone number, e-mail address, and fax number) that can assist the Contracting Officer with technical questions/problems associated with the Contractor’s quote submission.

f) The Title Page, table of contents, indexes, page separators, resumes, Letters of Commitment, glossaries, and Past Performance Information Forms will not count against page limitations. Qualifying pages partially used will be counted as one qualifying page.

g) The Contractor shall fill out all attachments and attach as a part of their quote including the SF-1449.

Failure to have a complete quote with all requirements completed under this solicitation could result in a determination of non-responsive and may no longer be considered for award.

2.8.4 TECHNICAL

The FBI will evaluate the Quoter’s proposed technical volume against the requirements listed in the Statement of Work – Attachment 1. The quote should not simply rephrase or restate the Government's requirements but rather shall provide convincing rationale to address how the Quoter intends to meet these requirements. Quoters shall assume that the Government has no prior knowledge of their facilities and experience and will base its evaluation on the information presented in the quote.

2.8.5 PAST PERFORMANCE

The Quoter shall submit at least three (3) Past Performance Questionnaires (PPQs) - Attachment 5. The PPQ shall be completed by the Quoter’s client and provided back to the FBI via email to Jamie Compton at jlmelzer@fbi.gov and Maureen Murdock at mmurdock@fbi.gov with the subject line “Quoter Name – Crime Scene Vehicles PPQ”. The past performance sample shall be relevant and recent in size and scope.

Recent is defined as either current or completed within the last five years.

The Quoter will fill out the top portion of the attached Past Performance Questionnaire (PPQ), specific to the Past Performance examples submitted with the quoter’s quote. The Quoter will contact their respective client references and have them complete the bottom portion of the PPQ. on or before the

Request for Quote RFQ Version 1.2 Page 8 solicitation due date and emailed to mmurdock@fbi.gov and jlmelzer@fbi.gov. It is the responsibility of the Quoter to have the PPQ completed by their references and emailed to the Contract Officer.

2.8.6 PRICE

The Quoter shall completely fill out all tables in the Excel Price Template- Attachment 2 highlighted in blue. The Quoter shall insert pricing for each specified vehicle listed in Column A. The offeror can add tabs to the pricing spreadsheet to include additional information for pricing consideration.

2.9 EVALUATION AND AWARD PROCESS

Basis for Award The selection of the Quoter with whom the FBI will establish a Single-Award Firm Fixed Price Contract to include all ten (10) vehicles will be based on best value to the Government. Award will be based on the determination of Best Value Tradeoff to the government based on the evaluation factors listed below.

Discussions The FBI intends to evaluate quotes and award a contract without discussions (except clarifications as described in FAR 15.306(a)). Therefore, the quoter’s initial quote should contain the offeror’s best terms. The FBI reserves the right to conduct discussions if the CO later determines them to be necessary.

If discussions are required, they may be conducted either orally or in writing. The scope and extent of the discussions are a matter of CO judgment as set forth in FAR 15.306. Offerors may be restricted to a short turnaround within two business days in responding to the CO.

Evaluation of Quotes Quotes shall be evaluated to ensure that all mandatory requirements set forth in the RFQ can be met.

Exception to the terms and conditions will be determined technically unacceptable. Quotes will be evaluated based on the following evaluation factors listed in order of priority on a best value basis.

RFQ Requirements, Terms and Conditions Quoters are required to meet all solicitation requirements, such as terms and conditions, technical requirements, in addition to those identified as factors to be eligible for award. Failure to comply with the terms and conditions of the solicitation may result in the Quoter being removed from consideration for award. Evaluation criteria and standards are mentioned in the following section.

Evaluation Methodology Order of Importance The table below shows the factors and their relative order of importance in descending order. The Source Selection Authority will select the Contractor whose quote is considered the best value to the FBI consistent with the factors listed below.

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Volume Factor Description Relative Importance

Volume I: Technical Capability Factor I: Technical Capability

Factor I Technical Capability 1st (Most important Factor)

Volume II

Past Performance

Factor I Past Performance 2nd (Less important than Volume I Factor I)

Volume III

Price

Factor I Price Least important factor

Volume I Factor I is the most important factor. Volume II Factor I is second, less important than Volume I Factor I. All Technical and Past Performance Factors are more important than Volume III Factor I, Price, however, as non-price ratings become similar, the price factor will be elevated in importance.

Volume I – Factor I Technical Capability The Government will evaluate the Quoter’s Technical Capability to determine the extent to which the quote demonstrates a clear understanding of the requirements and the ability to successfully perform the tasks outlined in the Statement of Work (SOW). Technical Capability will be assessed based on the soundness, feasibility, and completeness of the proposed approach. The Government will consider the degree to which the Quoters quote demonstrates innovative methods, efficient processes, and the ability to meet or exceed performance objectives. Strengths, weaknesses, significant weaknesses, and deficiencies will be documented.

The quote shall not simply rephrase or restate the Government's requirements but rather shall provide convincing rationale to address how the Quoter intends to meet these requirements. Quoters shall assume that the Government has no prior knowledge of their facilities and experience and will base its evaluation on the information presented in the quote.

Volume II - Factor I Past Performance:

The Past Performance Volume shall describe the Quoter’s experience and past performance on at least three (3) efforts similar in size and scope to this solicitation within the past five (5) years. If the Quoter does not have at least (3) efforts of similar size and scope within the past five (5) years it is the Quoter’s responsibility to indicate that in their quote. While emphasis on the past performance of the Quoter is required, Volume II may also include significant experience of a proposed subcontractor as one (1) of the past performance efforts. Each past performance effort shall include the name of the referenced contract, the scope of the contract, as well as specific details of the requirements and how they were met.

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The Quoter will fill out the top portion of the attached Past Performance Questionnaire (PPQ), specific to the Past Performance examples submitted with the quoter’s quote. The Quoter will contact their respective client references and have them complete the bottom portion of the PPQ.

The Quoter must have their client references email the completed PPQ to the CS Jamie Compton at jlmelzer@fbi.gov and CO Maureen Murdock at mmurdock@fbi.gov on or before the solicitation due date. It is the responsibility of the Quoter to have the PPQ completed by their references and emailed to the Contract Officer.

* In the case of a Quoter without a record of relevant past performance or for whom information on past performance is not available or so sparse that no meaningful past performance rating can be reasonably assigned, the Quoter may not be evaluated favorably or unfavorably on past performance (see FAR 15.305 (a)(2)(iv)). Therefore, the Quoter shall be determined to have unknown (or “neutral”) past performance. In the context of acceptability/unacceptability, a neutral rating shall be considered “acceptable.”

In conducting this evaluation, the Government reserves the right to use past performance information provided by the Quoter and data obtained from other sources available to the Government, to include, but not be limited to, the Contractor Performance Assessment Reporting System (CPARS) or other databases; interviews with Program Managers and Contracting Officers (COs).

Volume III - Factor I Price:

Price will be evaluated as the total quoted amount of all priced items and services (Itemized Breakdown) for all PoP years, to include Labor Cost. The Government will evaluate the quoted price for completeness, fairness and reasonableness. The Quoter shall detail and provide the source material (examples, supplier quotes, purchase history, etc.) used to develop any proposed incidental services, ODCs or administrative fees.

Rating Methodology for Technical Quotes will be evaluated by use of the color-coded and/or adjectival rating system below for the Technical Factors. This system will allow the Technical Evaluation Team to assign an overall rating based upon identification of strengths, weaknesses, deficiencies, and risks associated with each Factor and Sub-factor identified in each Quote. The intent of the rating system is to add objectivity to the evaluation process such that meaningful and consequential differences between the quotes are recognized, and insignificant differences are not considered.

The combined technical/risk rating includes consideration of risk in conjunction with the strengths, weaknesses, and deficiencies in determining technical ratings. The following rating definitions will be used in the assessment of Technical Factors.

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Color Rating Definition

Blue

Exceptional

Quote exceeds requirements in a manner beneficial to the Government and indicates an exceptional approach and understanding of the requirements.

Exceeds performance or capability standards noticeably by demonstrating one or more significant strengths. No weaknesses (significant or minor) or deficiencies noted. Risk of unsuccessful performance is very low.

Green

Good

Quotes meet requirements and indicate an adequate approach and understanding of the requirements.

Strengths outweigh Weaknesses that are minor or will have little or no impact on contract performance. No deficiencies exist.

Risk of unsuccessful performance is no worse than moderate.

Yellow

Marginal

Quote does not clearly meet requirements and does not demonstrate an adequate understanding of the requirements. Errors and omissions may exist. One or more weaknesses or significant weaknesses are noted. Risk of unsuccessful performance is high.

Red Unacceptable Quote does not meet requirements and contains one or more deficiencies. Quote is ineligible for award.

Evaluation Definitions

• “Significant Strength” means an outstanding or exceptional aspect of the approach that greatly exceeds the acceptable level of quality and provides a beneficial capability.

• “Strength” means a significant aspect of the approach that exceeds the acceptable level of quality and provides a beneficial capability.

• “Weakness” is a flaw in the approach that increases the risk of unsuccessful performance.

• “Significant Weakness” is a flaw in the approach that greatly increases the risk of unsuccessful performance.

• “Deficiency” is a material failure of a quote to meet the minimum acceptable level of performance or a combination of significant weaknesses in a quote that increases the risk of unsuccessful performance to an unacceptable level.

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Rating Methodology for Past Performance This area will be evaluated on a pass/fail basis with risk identified. The following ratings with risk assessments will be used for the evaluation.

Past Performance will be evaluated on a pass/fail basis. A quote must receive a pass or neutral rating to be eligible for award. If the Quoter does not have a history of performance within the past five years of similar size and scope as related to this solicitation they will be given a neutral rating. A neutral rating is equivalent to a pass rating. A quote that receives a “fail” rating is ineligible for award.

RATING DEFINITION

Pass

Based on the Quoter’s quote response and/or feedback from current or former customers, little to no doubt exists that the Quoter will successfully perform the required effort. The Quoter’s past performance record demonstrates a consistent history of acceptable performance on contracts of similar size and scope. Any significant problems encountered, if identified through customer surveys, were successfully mitigated.

Neutral

Based on the feedback from the Quoter their current or former customers, no Quoter performance record exists on efforts comparable as the same size and scope to the required effort. Based on all available information, normal contractor emphasis and routine government oversight should preclude any significant problems on the required effort.

Fail

Based on the feedback from the Quoter and/or current or former customers, extreme doubt exists that the Quoter will successfully perform the required effort. Substantial Government intervention and assistance in performing the tasks may be required to ensure adequate Quoter performance. This rating may be assigned when more than one termination for default is found in the Quoter’s past performance record on contracts of similar size and scope. The Quoter’s past performance record reflects a consistent history of marginal or unsatisfactory performance. Any significant problems encountered may have been mitigated but nevertheless resulted in substantial adverse impacts to cost, schedule, or overall performance.

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Rating Methodology for Price Evaluation

Completeness - The Price Quote will be evaluated for completeness by assessing the responsiveness of the Contractor in providing price data and by assessing the traceability of price to the proposed solution.

Failure to comply with this requirement will result in an incomplete price quote and may result in an un-awardable quote.

Fair and Reasonableness – The Price Quote will be evaluated for fairness and reasonableness. For the prices to be fair and reasonable, they should not exceed that which would be incurred by a prudent person in the conduct of competitive business. Reasonableness assessments will depend upon a variety of considerations and circumstances and will be considered for all labor categories needed to fulfill the requirements.

2.10 PROCESS SCHEDULE

Below is the estimated schedule for the procurement:

Solicitation Release: July 22, 2026

Questions Due from Quoter: July 29, 2026, 11:00 AM ET

Government Answers provided back to Quoter: July 31, 2026

Quotes due: August 17, 2026, 11:00 AM ET

Government Source Selection Begins: Week of August 18th

Award: Week of September 21st

NTP/ Contract Start: Day of Award

2.11 POINTS OF CONTACT

Jamie Melzer-Compton Maureen Murdock Contract Specialist Contracting Officer jlmelzer@fbi.gov mmurdock@fbi.gov

2.12 ATTACHMENTS

Attachment/Exhibit Title Attachment 1 Statement of Work Attachment 2 Pricing Spreadsheet Attachment 3 Interchange Form (Q&A)

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Attachment 4 SF 1449 Attachment 5 Past Performance Questionnaire (PPQ)

2.13 ELECTRONIC INVOICING REQUIREMENTS

The Federal Bureau of Investigation (FBI) requires vendors to submit invoices and supporting documentation electronically through the Invoice Processing Platform (IPP). IPP is a secure, web-based electronic invoicing system provided by the U.S. Department of the Treasury’s Bureau of the Fiscal Service (Treasury) in partnership with the Federal Reserve Bank of St. Louis (FRSTL). IPP is available at no cost to any commercial vendor or independent contractor doing business with a participating government agency. To learn more about IPP, please visit IPP.gov.

Invoice Submission

Vendors are required to create and submit electronic invoices using the IPP system. Invoices submitted by email will not be accepted. This requirement applies immediately upon contract award. For contract-specific questions, please contact the designated contracting officer for your contract.

Obtaining IPP Access

If your company has already enrolled in IPP:

You will not be required to re-register. Please contact your company's IPP account administrator so that he/she may add you as an additional user to your company’s IPP Collector account.

If your company has NOT enrolled in IPP:

Your company will be auto-enrolled for IPP using information from your SAM.gov account. Your company's Primary Electronic Business Point of Contact (POC) will be designated as an IPP administrator.

This POC will be contacted by email to register when the FBI initiates the enrollment process through IPP. To prevent enrollment delays, please ensure your designated Electronic Business POC in SAM.gov is up to date.

Your company’s IPP administrator will be responsible for initial account registration as well as creating and managing your company’s IPP users and permissions. Please note that due to U.S. Department of the Treasury guidelines, IPP cannot set up User IDs using a shared email address.

How to register for IPP:

1. Once FBI initiates the enrollment process, your company’s designated Electronic Business POC in SAM.gov will receive two emails from IPP Customer Support (ipp.noreply@mail.eroc.twai.gov):

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· The first email contains the initial administrative IPP User ID

· The second email, sent within 24 hours of receipt of the first email, contains a temporary password

· You must log in with the temporary password within 30 days

2. Registration is complete when the initial administrative user logs into the IPP web site with the User ID and password provided and accepts the IPP rules of behavior. Additional user accounts, including administrators, can be created after initial login.

Training

Vendor training materials, including a first-time login tutorial, are available on the IPP.gov website. Once you have logged in to the IPP application, you will have access to user guides that provide step-by-step instructions for all IPP capabilities ranging from creating and submitting an invoice to setting up email notifications.

Additional Support

IPP Customer Support Team is available Monday through Friday from 8:00 am to 6:00 pm EST

•Phone: (866) 973-3131 or Email: IPPCustomerSupport@fiscal.treasury.gov

•For answers to frequently asked questions, visit the Vendor FAQ page on the IPP.gov web site.