PERFORMANCE WORK STATEMENT_05012026.docx

PERFORMANCE WORK STATEMENT (PWS)

UNARMED SECURITY GUARD SERVICES

Los Angeles National Cemetery

PART 1

GENERAL INFORMATION

1. GENERAL: This is a non-personnel services contract to provide Unarmed Security Guard Services. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1. DESCRIPTION OF SERVICES: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Unarmed Security Guard Services as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2. BACKGROUND: The Department of Veterans Affairs (VA) National Cemetery Administration (NCA) is responsible for the operation and maintenance of national cemeteries across the United States. The primary mission of the NCA is to honor Veterans and their eligible family members with final resting places in national shrines and with lasting tributes that commemorate their services and sacrifice to our Nation.

To support this mission, unarmed security services are required to ensure the safety and security of cemetery property, staff visitors, and assets during designated periods. Security services play a crucial role in maintaining the dignity, respect and solemnity appropriate to a national cemetery environment. These services include site patrols, incident reporting, access control, and deterrence of unauthorized activity.

This contract provides for unarmed security guard services at Los Angeles National Cemetery, located in Los Angeles California to maintain a safe and secure environment in alignment with federal, state, and local regulations and the NCA’s commitment to operational excellence.

1.3. OBJECTIVES:

1.3.1. Provide a secure and respectful environment that upholds the dignity of the national cemetery, ensuring the safety of visitors, employees, and government property at all times.

1.3.2. Prevent unauthorized access, vandalism, theft, or disturbances on cemetery grounds through professional, proactive, and visible security presence.

1.3.3. Support the uninterrupted conduct of interment services and ceremonial events by maintaining situational awareness, managing access, and ensuring a peaceful setting.

1.3.4. Respond appropriately and efficiently to security incidents, emergencies, and suspicious activity, in coordination with cemetery personnel and local law enforcement as needed.

1.3.5. Ensure continuous monitoring and safeguarding of critical infrastructure and assets, including administrative buildings, maintenance facilities, committal shelters, flagpole area, and memorial areas.

1.3.6. Promote public confidence and trust by providing courteous, professional assistance to visitors while maintaining a discreet and solemn demeanor appropriate to a national shrine.

1.3.7. Comply with all applicable federal, state, and local laws, as well as Department of Veterans Affairs (VA) and NCA-specific regulations and post orders.

1.3.8. Deliver all security services in a manner consistent with the mission and values of the National Cemetery administration: “No Veteran Ever Dies”.

1.4. SCOPE: Unarmed Security Guard Services. The purpose of this contract is to provide Unarmed Security Guard Services at Los Angeles National Cemetery in support of the National Cemetery Administration (NCA), U.S. Department of Veterans Affairs. The contractor shall furnish all labor, supervision, equipment, uniforms, supplies, and transportation necessary to perform professional Unarmed Security Guard Services to protect government property, cemetery grounds, employees, and the visiting public.

1.4.1. Security services shall be performed in a manner that reflects the dignity, solemnity, and reverence of the national cemetery, honoring the service and sacrifice of interred veterans and their families. All security activities shall be conducted with the utmost respect and discretion in accordance with federal regulations, local laws, and VA/NCA policies.

1.4.2. The contractor shall ensure continuous surveillance and patrol of designated areas, control access points, prevent unauthorized activity, respond to security incidents, and support special events such as military funeral honors and ceremonial events. All duties shall be performed by qualified, trained, and licensed personnel in accordance with the requirements set forth in this PWS.

1.4.3. The scope includes routine patrols, monitoring of facilities, incident response, emergency support, visitor assistance, and the maintenance of security logs and incident reports as directed by the Contracting Officer’s Representative (COR). The contractor will take time stamped photos of the Spanish War Monument, Indoor columbarium, new columbarium and admin building during their shift. The contractor will lock the main gate to the historical side of the Cemetery and new side at dusk. Unlock the historical side and new side at dawn. The contractor will lock the indoor columbarium at dusk and unlock at dawn. Services shall be provided during regular weekday operating hours 1600 to 0800, 24- hours on weekends and during scheduled and unscheduled federal holidays and weekends.

1.5. PERIOD OF PERFORMANCE: The period of performance shall be for one (1) Base Year of 12 months and four (4) 12-month option years. The Period of Performance reads as follows:

Base Year Option Year I Option Year II Option Year III Option Year IV

1.6. QUALITY CONTROL AND ASSURANCE

1.6.1. QUALITY CONTROL: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. After acceptance of the quality control plan the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system. Contractor shall submit quality control plan 10 days post award date to contracting officer and contracting officer representative.

1.6.2. QUALITY ASSURANCE: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3. RECOGNIZED HOLIDAYS:

When a holiday falls on Sunday, the following Monday will be observed as a Federal Holiday. When a holiday falls on a Saturday, the preceding Friday will be observed as a Federal Holiday by U.S. Government Agencies. Also included would be any day specifically declared by the President of the United States of America as a Federal Holiday.

1.7. HOURS OF OPERATION: The contractor is responsible for conducting business, between the hours of 1600 to 0800 [16] total hours per weekday and [24] total hours per weekend days and holidays. The Contractor shall maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.8. PLACE OF PERFORMANCE: The work to be performed under this contract will be performed at 950 S. Sepulveda Blvd, Los Angeles CA 90049.

1.9. TYPE OF CONTRACT: The government will award a definitive quantity firm-fixed price contract.

1.10. INTERFERENCE WITH GOVERNMENT OPERATIONS: Performance of work by the Contractor personnel under the terms of this contract shall not interfere with regularly scheduled Government operational activities.

1.11. SECURITY REQUIREMENTS: The Contractor shall perform security services in accordance with applicable Federal, State, and local laws, and in alignment with relevant portions of VA Directive 0730, Security and Law Enforcement, specifically those sections addressing physical security, access control, incident reporting, and emergency preparedness. This reference does not authorize contract security personnel to carry firearms, exercise law enforcement authority, or perform police functions. Armed security response and law enforcement remain the responsibility of VA Police and/or local law enforcement agencies. The Contractor shall maintain a current list of all individuals working onsite. The Contractor shall maintain a list of all vehicles onsite, whether company-owned or employee-owned private vehicles.

1.12. PHYSICAL SECURITY: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. (Insert the following sentence, if performing in a government facility.) At the close of each work period, government facilities, equipment, and materials shall be secured.

1.13. CEMETERY ACCESS: The Contractor shall be responsible for ensuring that all personnel authorized to perform work under this contract obtain cemetery access. Within ten (10) workdays after contract award, the Contractor shall submit to the Contracting Officer and COR the names of ALL personnel working under this contract. Changes of the Contractor personnel list shall be submitted within 24 hours of the change taking place. All Contractor employees shall have on them, at all times, positive, photographic identification.

1.14. KEY CONTROL AND REPORTING: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

1.14.1. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.14.2. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.14.3. Lock Combinations (If applicable): The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control.

1.14.4. SPECIAL QUALIFICATIONS: The Contractor shall provide a signed statement verifying that all personnel assigned to Los Angeles National Cemetery possess all required training/certification from the California Bureau of Security and Investigative Services (BSIS) and Chapter 11.5 of the California Business and Professions Code. Failure to provide verified documentation prior to assignment may result in the removal of personnel from the worksite at no additional cost to the Government and may be grounds for non-acceptance of work or other contractual remedies as deemed necessary by the Contracting Officer. Signed statements for personnel special qualifications statements shall be provided to the Contracting Officer 5 business days prior to duty assignment of employees to Los Angeles National Cemetery.

1.14.5. California State guard registration card issued by the Bureau of Security and Investigative Services. Name on security guard license must match state issued driver’s license. Background Checks/Suitability Screening – Must pass a criminal background check

1.14.6. Background Checks/Suitability Screening – Must pass a criminal background check.

1.14.7. U.S. Citizenship or Legal Authorization to Work- All personnel must be U.S. citizens or legally authorized to work under federal contracting rules Valid Driver’s License.

1.14.8. Minimum Age Requirement- Guards must be at least 21 years old.

1.14.9. Valid Driver’s License.

1.14.10. Post Orders and Incident Reporting Knowledge – Familiarity with maintaining daily activity logs, incident reports, and following post orders.

1.14.11. Patrol Guards must hold an active Private Patrol Officer License.

1.16. POST AWARD CONFERENCE/PERIODIC PROGRESS MEETINGS: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.16.1 CONTRACTING OFFICER REPRESENTATIVE (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order. The contractor will be provided the CORs email address and phone number.

1.16.2 KEY PERSONNEL: The follow personnel are considered key personnel by the government: Program Manager and Onsite Supervisor. The Program Manager shall have full authority to act for the Contractor on all contract matters relating to the daily operation of this contract. Prior to assuming the responsibility of a post, the Contractor’s Program Manager shall ensure that the Guards are briefed and trained in the requirements of their post. The Onsite Supervisor shall be responsible for the daily operation and oversight of all activities.

1.16.3 PROGRAM MANAGER: The program manager or alternate shall be available between 8:00 a.m. to 4:30p.m., Monday thru Friday except Federal holidays. Qualifications for all key personnel are listed below:

1.16.4 ON-SITE SUPERVISOR: The On-Site Supervisor shall have a minimum of four (4) years of supervision of physical security and patrol guard services supervising a minimum of five (5) guards at one time. The On-Site Supervisor shall have a current security guard license during the performance of the contract. The Contractor shall maintain a copy of the license of each Guard that performs services on this contract to demonstrate compliance with required qualification of the Guards under this contract and shall be presented upon request.

1.16.5 IDENTIFICATION OF CONTRACTOR EMPLOYEES: All contract personnel attending meetings and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Contractor personnel will not be required to obtain and wear badges in the performance of this service.

PART 2

DEFINITIONS & ACRONYMS

2 DEFINITIONS AND ACRONYMS:

2.1 DEFINITIONS:

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR): An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE: A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE: Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY: Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE: The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE: Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL: All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY: The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. WORK WEEK: Monday through Friday, unless specified otherwise.

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1 Facilities The Government will not provide facilities to the contractor.

3.2 Utilities The Government will not provide utilities. If utilities are furnished, the following is required: The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

3.3 Equipment The Government will provide one set of keys.

3.4 Materials The Government will provide the Cemeteries Emergency Preparedness Plan.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4.2.3 The contractor shall have a cell phone

4.3. Materials The Contractor shall furnish marked vehicles suitable for patrolling cemetery grounds if the post requires mobile patrol. Vehicles must be state registered, insured, clean, well-maintained, and compliant with local, state and federal regulations.

PART 5

SPECIFIC TASKS

Ensure guards are trained and familiar with all applicable post orders before beginning any post assignment.

Maintain a record of training acknowledgments signed by each guard.

Implement updates to post orders within 24 hours of notification by the COR.

Ensure post orders are always accessible.

Failure to comply with post orders may result in corrective action or contract termination under the terms of this agreement.

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS) (If applicable): (In this section list any publications, manuals, and/or regulations that the contractor must abide by. See example provided below.)

6.1. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures

6.2 VA Directive 0730 - Security and Law Enforcement

Physical Security Requirements- (appendix B in VA Handbook 0730, which implements VA Directive 0730) covers building access control, barriers, alarm systems, and securing high-value assets-an appropriate baseline for security protocols.

Incident Reporting Policies- Directive 0730 emphasizes mandatory reporting of criminal acts and security incidents within VA facilities.

Policy Intent- The directive states its purpose is to protect lives and property within VA’s jurisdiction.

6.3 NCA Directive 0320 – Emergency Preparedness Program: Establishes requirements for preparedness and response to emergencies (natural disasters, manmade events, security threats)

6.4 NCA Directive 3000 – Operational Standards and Measures for VA National Cemeteries: Provides baseline performance standards for all National Cemeteries to ensure consistency and dignity.

6.5 NCA Directive 3012 – Uniforms and PPE for National Cemetery Employee: Defines standards for uniforms and personal protective equipment for NCA Staff.

6.6 Cemetery Emergency Preparedness Plan – This is a local document that states the appropriate responses to emergency.

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

(Under this section list all attachments and technical exhibits that will be useful for the contractor to submit an appropriate proposal.)

Attachment 1/ Technical Exhibit 1 Quality Assurance Surveillance Plan (QASP)

Performance Objective

Attachment 2/Technical Exhibit 2 Deliverables Schedule

PWS 1.6.1

Quality Control Plan

PWS 1.16

Special Qualifications Statement

PWS 5.2

Daily Activity Log

PWS 5.3

Incident Report

Attachment 3/Technical Exhibit 3 Estimated Workload Data

1. General Information

2. Post Assignment

3. Incident and Activity Estimates (Annual)

4. Equipment and Supplies (Contractor Furnished)

5. Seasonal Considerations

Attachment 4/Technical Exhibit 4 Cemetery Site Map

Attachment 5/Technical Exhibit 5 Post Order Template

Post Orders- Los Angeles National Cemetery Unarmed Security Services

Cemetery Name:

Location:

Shift Times:

Reporting Location:

Prepared By:

Approved By:

1. Purpose: To provide clear, consistent instructions for unarmed security personnel assigned to guard duty at Los Angeles National Cemetery, ensuring the protection of government property, personnel, and the public, while upholding the solemn dignity of the cemetery grounds.

2. General Responsibilities:

· Maintain a visible, professional presence on-site during assigned shifts

· Protect cemetery property and facilities from vandalism, theft, trespassing, and other unauthorized activities

· Monitor entrances, exits, and perimeter during open and closed hours

· Greet and assist cemetery visitors respectfully and tactfully

· Enforce cemetery rules and regulations without confrontation

· Promptly report all incidents, suspicious activity, or hazards to the Contracting Officer Representative (COR) and local authorities if necessary

· Complete all required logs and reports during and at the end of each shift

3. Daily Duties:

· Sign in with the COR or designated representative at the beginning of each shift

· Conduct initial perimeter and facilities check

· Log all notable observations, visitor interactions, and incidents

· Monitor security cameras or other systems if applicable

· Lock/unlock gates and facilities at designated times

· Conduct roving foot and/or vehicle patrols at regular intervals

· Assist with crowd control during ceremonies or special events as requested

· Notify appropriate personnel of maintenance or safety hazards

4. Communication Protocols:

· Report emergencies immediately via 911, then notify the COR

· Use clear, professional radio communication at all times

· Maintain a daily activity log and submit shift reports to the COR

5. Emergency Procedures:

· Be familiar with site-specific emergency preparedness plan (e.g. fire, medical, severe weather)

· Provide basic assistance during emergencies until first responders arrive (traffic control direct ambulance)

· Secure the area as necessary and direct emergency personnel upon arrival

· Report all incidents involving injury, damage, or criminal activity within two (2) hours of event.

6. Uniform and Appearance

· Wear a clean, approved uniform at all times while on duty

· Display company identification badge and any required government credentials

· Maintain a professional and respectful appearance at all times

· Contractor will take a photo of their selves at the beginning of the duty day and send it to the COR

7. Prohibited Conduct

· No sleeping or inattentiveness while on duty

· No use of personal electronic devices unless authorized

· No consumption of food, beverages, or tobacco products in public view

· No weapons or unauthorized equipment

8. Special Instructions (Insert any site-specific instructions, such as monitoring certain areas more frequently, scheduled ceremonies, or access restrictions) Spanish War monument, check the main building

Acknowledgment Security Officer Name:

Signature Date Supervisor Name Signature Date

Attachment 6/Technical Exhibit 6 Incident Report Template

Incident Report#__________ XXX National Cemetery Security Services Date of Report:

Time of Report:

Name of Reporting Officer:

Post/Location:

1. Date and Time of Incident:__________________________

2. Location of Incident:_______________________________

3. Type of Incident (Check all that apply):

· Disturbance of Visitors

· Property Damage/Vandalism

· Unauthorized Entry

· Medical Emergency

· Suspicious Activity

· Theft

· Other:______________________________________

4. Description of the Incident:

(Provide a clear and detailed narrative, including sequence of events, individuals involved, and any actions taken.)

5. Names of Individuals involved (if known):______________________________

6. Witnesses (if any):__________________________________________________

7. Actions Taken by Security Personnel:__________________________________

8. Notifications Made (Check all that apply)

· Contracting Officer’s Representative (COR)

· Cemetery Director

· Local Law Enforcement

· Emergency Medical Services

· Other:

9. Follow-up Actions Required:

10. Signature of Reporting Officer:________________________________ Date:______________________

11. Reviewed by (Supervisor/Manager):____________________________ Date:______________________

Attachment 7/Technical Exhibit 7 Daily Log Template

National Cemetery Security Services Daily Security Log Date: ______________ Shift Start Time:_________________ Shift End Time:__________________ Reporting Officer:________________ Supervisor:______________________

1. Shift Activities:

(Summarize routine security patrols, post checks, and visitor interactions. Note times of patrols and any observations.)

2. Notable Observations:

(Unusual conditions, hazards, or maintenance issues observed during shift.)

3. Visitor or Public Interactions:

(Document significant interactions requiring reporting, including assistance rendered.)

4. Incident Reports Filed:

· Yes- Incident Report #_____

· No

5. Equipment Check (mark all that apply):

· Keys

· Flashlights

· Vehicles/Golf Carts

· Other:________________________

6. Notifications Made During Shift:

COR

Cemetery Director Maintenance Staff Law Enforcement Other: _______________________

7. End-of-Shift Notes/Pass Down (Provide key information for the next shift Regarding ongoing issues or follow-up required.)

Attachment 8/Technical Exhibit 8 Cemetery Rules image1.png image2.png image3.png