PWS.pdf

Performance work Statement (PWS) Base Operations for

Cleaning of Food Service Exhaust Fans and Ducts for Dining Facilities in USAG Yongsan-Casey

7 September 2026

Table of Contents

1.0 INTRODUCTION

1.1 Background

1.2 Objectives

1.3 Climatic Conditions

1.4 Facility Access

1.5 Traffic Flow

1.6 Drainage

1.7 Restoration of Landscape Damage

1.8 Dust Suppression

1.9 Utility Location

1.10 Excavation Permits

1.11 Work Clearance

2.0 REQUIREMENTS

2.1 Description of Services

2.1.2 General Information

2.1.3 Place of Performance and Hours of Operation

2.1.4 Federal Holidays

2.1.5 Travel/Temporary Duty

2.1.6 Emergency Services

2.1.7 Contract Administration and Management

2.1.8 COR/ACOR Functions

2.1.9 Quality Control (QC)

2.1.10 Subcontract Management

2.1.11 Contractor Employees

2.1.12 Business Relations

2.2 Work Management

2.2.1 Coordination

2.3 As-Builts and Geospatial Information System (GIS)

2.3.1 Maintain As-Builts

2.3.2 Real Property Records Updates

2.3.3 GIS

2.3.4 GIS Support Services

2.3.5 GIS Files

2.3.6 Other Documents

2.4 Historic Property or Archaeological Site

2.4.1 Repair and Replacement

2.5 Special Requirements

2.5.1 Security

2.5.2 Security Training

2.5.3 Safety

2.5.4 Training, Physical Requirements, or other Expertise Required

2.5.5 Environmental Requirements

2.5.6 Contingency Plans

3.0 PERFORMANCE REQUIREMENTS AND STANDARDS

3.1 Performance Task Requirements, Standards and Acceptable Quality Levels (AQLs). 14

3.2 Quality Assurance

4.0 PERFORMANCE REQUIREMENTS SUMMARY (PRS) MATRIX

5.0 COMMON LEVELS OF SERVICE (SERVICE)

6.0 DELIVERABLES

7.0 RELATED DOCUMENTS

7.1 Definitions and Acronyms

7.1.1 Definitions

7.1.2 Acronyms

7.3 Applicable Directives, Publications

7.3 List of Technical Exhibit (TE)

7.4 Government-Furnished Material (GFM)/Property (GFP)/Equipment (GFE)

7.4.1 Utilities

7.5 Contractor-Furnished Material (CFM)/Property (CFP)/Equipment (CFE

7.5.1 Contractor-Furnished Material and Responsibilities

7.5.2 Contractor-Furnished Items

7.5.3. Contractor Facilities

7.6 U.S. Department of Labor (DOL) Wage Determination (WD)

1.0 Introduction. This is a non-personal services contract to provide cleaning services for kitchen exhaust systems including hoods, ducts, and rooftop exhaust fans at the facilities desig-nated in Technical Exhibit (TE)-02, ”List of Dining Facilities and Map". The Government will not exercise any supervision or control over the contract service providers. The Contractor shall perform to the standards specified in this Performance Work Statement (PWS). Contract ser-vice providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. The Contractor shall provide all personnel, equipment, supplies, facilities, trans-portation, tools, materials, supervision, and other items and non-personal services necessary as defined in this PWS. The Contractor is responsible for providing all parts required for Preven-tive Maintenance Orders (PMOs) and all repair parts required for Demand Maintenance Orders (DMOs).

1.1 Background. In accordance with Army Regulation (AR) 420-1, Army Facilities Manage-ment, Paragraph 23-60, and National Fire Protection Association (NFPA) Standard 96, this contract requires the cleaning of kitchen exhaust systems (including ducts, hoods, and rooftop fans) to prevent fire hazards from accumulating grease. This requirement applies to all contract facilities under the jurisdiction of USAG Yongsan-Casey. Camp Casey and Camp Hovey are lo-cated in Dongducheon City. Warrior Base, Bonifas and Swiss/Swede are located in Paju City, and Rodriguez Range is located in Pocheon City, Gyeonggi Province, Koryson is located in Kwanghwa-do and USAG Yongsan is located in Seoul, South Korea and consists of approxi-mately 10,790 acres and 1,437 buildings. The population base consists of approximately 10,824 Military, Government civilians, and Contractor personnel, as well as 550 resident family members.

Objectives. The Contractor shall ensure that all work performed under this PWS complies with applicable Federal and Local Laws, Regulations, and Directives, including the publications listed in Section 7, Related Documents.

1.2.1 The Contractor shall compile historical data, prepare required reports, and submit all in-formation as specified by the Deliverables presented in the contract. The Contractor shall en-sure all work in support of mission requirements tendered to the Government for acceptance conform to the measurable performance standards of quality, timeliness, and quantity specified in the PWS of this contract.

The intent is to establish work requirements that are performance-based and results-oriented.

The Contractor shall determine the best and most cost-effective ways to fulfill cleaning of food service exhaust fans and ducts for dining facilities in USAG Yongsan-Casey and their component needs, emphasizing innovation and commercial best practices.

1.3 Climatic Conditions. The average annual rainfall is 47.5 inches, with the wettest months being June - August. The average annual snowfall is 1.15 inches, with snowfall expected during the period of December - February. The average frost-free period (growing season) during the year is about 180 days. The first killing frost may be expected about end of October, and the last killing frost generally occurs in early April. The average annual maximum and minimum temper-atures are approximately 84°F and 21°F, respectively. Monthly normal temperatures ranged from a low of 16°F in the month of January to a high of 95°F in the month of August. Summer temperatures often reach 102°F, while sub-freezing weather is common during the winter months.

1.4 Facility Access. The Contractor shall ensure access to all fire detection and suppression systems in case of emergencies or for other Fire Department purposes. The Contractor shall inform the Fire Department point of contact (POC), prior to outages that will impact the function of the system, special problems or circumstances, which require Fire Department inspection.

The Fire Department will reset alarm systems to operational status.

1.5 Traffic Flow. The Contractor shall maintain the free flow of traffic during surfaced area maintenance. The Contractor shall notify the Contracting Officer (KO), in writing, a minimum of fourteen (14) calendar days in advance of any scheduled closure of streets. Emergency road closures shall be coordinated with the Contracting Officer’s Representative (COR) or Alternate Contracting Officer’s Representative (ACOR).

1.6 Drainage. Maintenance work performed under this contract shall not impede drainage.

1.7 Restoration of Landscape Damage. Trees or other landscape features damaged by the Contractor’s operations shall be restored to the original state at no additional cost to the Gov-ernment.

1.8 Dust Suppression. The Contractor shall perform dust suppression when necessary, dur-ing maintenance and repair activities or as directed by the Contracting Officer (KO) or Contract-ing Officer’s Representative (COR).

1.9 Utility Location. The Contractor shall perform utility cuts in pavements as required to re-pair existing utilities after obtaining a digging permit to do so. The Contractor shall locate and stake out underground utility pipes and cables prior to digging operations required by any con-tract on USAG Yongsan-Casey property. The Contractor shall be responsible for having the proper equipment to locate all underground utilities. Mechanical digging shall not be permitted within ten (10) feet of identified underground utilities.

1.10 Excavation Permits. N/A.

1.11 Work Clearance. N/A.

2.0 Requirements.

2.1 Description of Services. Common Levels of Service (CLS) 411 Facilities Maintenance - Vertical

2.1.1 Non-Personal Services. The personnel rendering the services are not subject; either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. Non-personal service contracts are authorized by the Government in accordance with Federal Acquisition Regulation (FAR) Subpart 37.104, under general contracting authority, and do not require specific statutory authorization.

2.1.2 General Information.

2.1.2.1 Transition (Phase-In/Phase-Out). The Contractor shall prepare and submit a transition plan within ten (10) business days after contract award. The transition plan will have a ten (10) calendar days transition period that will be implemented by the Contractor and shall state Con-tractor key personnel on board, to include IT/Network accounts and access with the appropriate Government organizations. The Contractor shall provide sufficient experienced personnel dur-ing the phase-in and phase-out period to ensure that the services are maintained at the required level of proficiency. During the phase-in, the Contractor shall observe all operations pertinent to the requirements of the PWS, to include office functions, procedures, operations, repair/mainte-nance operations, and any other operations as deemed necessary by the Contractor that will enable Contractor personnel to become both knowledgeable in, and familiar with, their assigned areas of responsibility. The Contractor shall commence all operations required by this PWS as of the first day of the contract period. Therefore, on the initial day of performance, the Contrac-tor shall provide a work force which is fully qualified and capable of performing all work required under this contract.

2.1.2.1.1 Phase-In/Phase-Out for Incumbent Contractor.

If the Contractor is the incumbent Contractor, the phase out/phase in period shall be no more than seven (7) calendar days and will primarily consist of administrative transition under the new contract number. All documents shall be updated with the new contract number and new dates and submitted for approval. All previous approvals under the old contract are invalid. The Deliv-erable, 01-09, shall have a list of all documents to be updated and re-approved.

2.1.2.2 Transition (Phase-Out). Thirty (30) calendar days prior to contract expiration will consti-tute the phase-out period. The Contractor shall develop and implement a plan to affect a smooth and orderly transfer of performance responsibility to a potential successor. The initial phase-out plan shall be submitted to the COR for approval no later than six (6) months after the start of the base contract year. The plan shall contain details that include but are not limited to; timelines for events, key personnel involved and interface with the Government and follow-on Contractor.

The plan shall fully describe how the Contractor shall approach the following issues: Employee notification; Retention of key personnel; Turn-over of work-in-progress, inventories and transfer of Government furnished property; Removal of Contractor property; Data and information trans-fer; deletion of password access to Government systems, installation clearance actions includ-ing turn-in of windshield decals and controlled access cards (CAC) and any other actions re-quired to ensure continuity of operations. The plan shall also include a joint inventory among the incumbent, the Government, and the successor Contractor; reconciliation of all property ac-counts and requisitions, turn-in of excess property and cleanup of Contractor work areas.

The Contractor shall correct any damage to Government-owned property caused by employee negligence or mistake, intentional or otherwise. During the thirty (30) business day transition pe-riod immediately prior to the end of the previous contract, the Contractor shall permit the suc-cessor Contractor (and the successor Contractor's employees) to observe and become familiar with all operations under the contract. The Contractor shall not defer any needed repairs or maintenance for the purpose of transferring responsibility to the successor Contractor. The Contractor shall fully cooperate with the successor Contractor and the Government so as not to interfere with their work or duties. The Contractor shall provide reasonable assistance to the Government's contract solicitation process such as verifying workload data and other infor-mation to be included in a new solicitation and providing access to the workplace for site visit(s) of prospective offerors.

2.1.3 Place of Performance and Hours of Operation.

2.1.3.1 Place of Performance. The work to be performed under this contract will be performed at the locations listed in TE-02. A map of USAG Yongsan-Casey is located at TE-02, List of Dining Facilities & Map.

2.1.3.2 Hours of Operation. The Government's regular (normal) hours are 0800 to 1700, excluding Korean holidays or when the Government facility is closed due to local or na-tional emergencies, administrative closings, or similar Government directed facility clos-ings. The Contractor shall maintain an adequate workforce for the uninterrupted perfor-mance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

*Note: The Contractor shall provide Food Service Exhaust Fan and Duct Cleaning services be-tween 06:00 and 22:00, Monday through Saturday, excluding ROK legal holidays.

2.1.4 Federal Holidays. The Contractor’s performance shall not be required on the Federal public holidays listed below, unless there is a requirement to respond to a Priority 1 Emergency.

Holidays occurring on weekends will be observed as directed by the Federal calendar (5 United States Code (U.S.C) § 6103, Government Organization and Employees, Holidays).

New Year’s Day 1st day of January Martin Luther King Jr.'s Birthday 3rd Monday of January Presidents Day 3rd Monday of February Memorial Day Last Monday of May Juneteenth 19th day of June Independence Day 4th day of July Labor Day 1st Monday of September Columbus Day 2nd Monday of October Veterans Day 11th day of November Thanksgiving Day 4th Thursday of November

Christmas Day 25th day of December

NOTE: When a holiday falls on a Sunday, the following Monday will be observed as a holiday, and, when a holiday falls on a Friday or Saturday, the preceding Thursday is observed as a holi-day by U.S. Government Agencies. Federal holidays also include any Presidential or Congres-sionally designated days off other than the holidays listed above.

Recognized Holiday (ROK Holiday):

New Year’s Day (1 and 2 January) Lunar New Year (31 December, 1 and 2 January on the Lunar Calendar) Independence Movement Day (1 March) Buddha’s Birthday (8 April on the Lunar Calendar) Labor Day (1 May) Children’s Day (5 May) Memorial Day (6 June) Liberation Day (15 August)

Chu-Suk (14, 15 and 16 August on the Lunar Calendar) National Foundation Day (3 October) Hangul Day (9 October) Christmas Day (25 December)

NOTE: The Contractor’s performance shall not be required on the ROK legal holidays listed above. Federal holidays don’t apply to Korean including contractors. As Korean, they are re-quired to perform their duty on American holidays, and facility is open.

2.1.4.1 The Contractor shall provide personnel support within four (4) hours of notification out-side the normal hours of operation as required, excluding holidays, to support the Directorate of Public Works (DPW) mission. Prior to the performance of services outside the locally estab-lished hours of operation, the Contractor shall request and obtain, in writing, approval from the KO. The Project Manager shall be available after normal hours to serve as the central point of contact for Contractor operations. Contractor personnel shall not be scheduled for overtime work.

2.1.4.2 Installation Closures.

When an unforeseen Installation closure occurs on a regularly scheduled day of work, the Con-tractor shall reschedule the work to be performed the next business day following the closure unless the following day is a Saturday, Sunday, a recognized Federal holiday, and when routine work is not scheduled for that day.

2.1.4.3 Inclement Weather Delay. If the Contractor determines unsafe weather conditions for continued operations, then the Contractor shall notify the KO if inclement weather suspends operations within two (2) hours. The Contractor shall resume operations with KO/COR ap-proval.

2.1.4.4 Curtailment of Operations. When operations are curtailed due to manmade or natural conditions on a working day, it may be necessary for the KO/COR to interrupt that day’s work under this contract. The Contractor shall reschedule the work on any day acceptable to the Gov-ernment. If the KO agrees, the Contractor may continue the work as scheduled. The KO will provide verbal announcements of immediate curtailment of operations to the Contractor.

2.1.4.5 Days of No Scheduled Activities (DONSA). The Installation has historically granted Mili-tary personnel (Enlisted and Officers) DONSA, for example, the Friday after Thanksgiving, in addition to the listed Federal Holidays above.

DONSA are not considered a day of excused absence for the Government civilian work force or Contractor employees.

If a DONSA affects scheduled contract work or access to facilities, the work in affected facilities may be rescheduled to compensate for the DONSA.

However, announced DONSA or exodus of military personnel may provide the Contrac-tor with an opportunity for unrestricted access to facilities and areas or uninterrupted per-formance of work (i.e., training facility and area maintenance and supply inventories).

The Contractor shall vary work schedules to take full advantage of such opportunities by plan-ning maintenance that is better accomplished when personnel are not using facilities during those times.

2.1.5 Travel/Temporary Duty. N/A.

2.1.6 Emergency Services.

2.1.6.1 Emergency Medical Treatment. The Contractor or their employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The Contractor shall notify the KO or COR/ACOR immediately, not later than (NLT) two (2) hours of the inci-dent. The Contractor shall be responsible for the emergency medical treatment services for Contractor personnel.

2.1.6.2 Accident Reporting. The Contractor shall comply with Occupational Safety and Health Administration (OSHA) for record keeping and reporting of all accidents resulting in death, injury, occupational disease, or adverse environmental impact. A completed typed origi-nal plus one (1) copy of ENG Form 3394, United States Army Corps of Engineers Accident In-vestigation Report, shall be submitted to the KO within five (5) calendar days of occurrence, whenever an accident involving personal injury or Government owned property occurs.

2.1.7 Contract Administration and Management.

2.1.7.1 Post-Award Conference/Performance Evaluation Meetings. The Contractor shall at-tend the post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5, Post-award Orientation. The KO and COR/ACOR will meet quarterly with the Contractor to review the Contractor's performance. Written minutes of meetings will be recorded by the Government and signed by both the Project Manager and the KO. The written minutes will be distributed within five (5) calendar days after the meeting. If the Contractor does not concur with any portion of the minutes, recorded by the Government, the non-concurrence shall be provided in writing to the KO within two (2) calendar days follow-ing receipt of the minutes.

2.1.7.2 Notwithstanding the Contractor’s responsibility for total management during the perfor-mance of this contract, the administration of the contract requires maximum coordination and cooperation between the Government and the Contractor.

2.1.7.3 The following provides the roles and their respective authority during the performance of the contract:

2.1.7.3.1 Contracting Officer (KO). The KO is the only person authorized to direct changes in any of the requirements under this contract, and, notwithstanding any provisions contained else-where in this contract, said authority remains solely with the KO. In the event the Contractor makes any change in the direction of any person other than the KO, the change shall be consid-ered to have been made without authority and solely at the risk of the Contractor. All contract administration will be affected by KO. Communications pertaining to contractual administrative matters shall be addressed to the KO. No changes or deviation from the terms and conditions shall be affected, without a written modification to the contract, executed by the KO authorizing such changes. The KO will approve all submittals and plans required in this PWS.

2.1.7.3.2 Contracting Officer’s Representative (COR). The KO will appoint a COR during the performance of this contract. Additional Government personnel may be assigned to assist in contract oversight in accordance with AR 70-13, Management and Oversight of Service Acquisi-tions. Other surveillance personnel may be designated as COR or Alternate Contracting Of-ficer’s Representative (ACOR) and shall be trained and appointed in accordance with DoDI 5000.72, DoD Standard for Contracting Officer’s Representative (COR) Certification and DFARS 201.602-2. The Alternate Contracting Officer Representative (ACOR) will serve as on-site representatives of the COR in the performance of actual contract surveillance, if they meet all COR training and experience requirements, and are appointed by the KO as an ACOR. The COR/ACOR will provide assistance in identification and resolution of problems, conflicts in prior-ity, subtask requirement definitions, and other operations type problems. The COR/ACOR will perform in accordance with the responsibilities and duties identified in the appointment letter.

2.1.7.3.2.1 COR Authority. A letter of designation will be issued to the COR/ACOR by the KO.

A copy of the letter will be sent to the Contractor. The letter of designation states the responsi-bilities and limitations of the COR/ACOR, especially regarding changes in cost, price estimates, or changes in delivery dates. The COR/ACOR is not authorized to change any of the terms and conditions regarding cost, quantity, or schedule of the resulting order.

2.1.7.3.3. The Contractor shall not in any way represent the United States (U.S.) Government, or that it has the authority to contract or procure supplies for the account of the United States of America (USA).

2.1.8 COR/ACOR Functions. The COR/ACOR monitors all technical aspects of the contract and assists in contract administration. The COR/ACOR is authorized to perform the following functions: assure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral com-munications with the Contractor concerning technical aspects of the contract; issue written inter-pretations of technical requirements; monitor, document, and report Contractor's performance and notify both the KO and Contractor of any deficiencies; coordinate availability of Govern-ment-Furnished Property, and coordinate site entry of Contractor personnel.

2.1.9 Quality Control (QC). Quality Control is the responsibility of the Contractor. The Con-tractor shall provide a Quality Control Plan (QCP) five (5) business days before contract start.

The Contractor shall provide and maintain a QCP that is acceptable to the KO. Changes to the Contractor’s QCP shall be submitted to the KO for review and approval within five (5) business days prior to implementation.

2.1.10 Subcontract Management. N/A.

2.1.11 Contractor Employees.

2.1.11.1 Key Personnel.

2.1.11.1.1 Project Manager (PM). The Contractor shall provide a PM who is responsible for the performance of the work. The PM shall have full authority to act for the Contractor on all contract matters relating to daily operation of the contract. The PM shall have a baccalaureate degree from an accredited college or university and two (2) years of experience in base support management or a contract similar in scope and breadth to this solicitation. The name of the PM shall be provided by the Contractor to the KO. In the circumstances when the PM is not availa-ble, the Contractor shall designate an alternate who can perform the same duties during the ab-sence of the Project Manager. The name of this person and an alternate who shall act for the Contractor when the manager is absent shall be designated in writing to the contracting officer at the start of the contract. The PM or alternate shall be available 24/7/365 including Federal holidays. The PM shall be available between 0800 and 1700, Monday through Friday, except on ROK national holidays or when the Government facilities are closed for administrative rea-sons. The PM and any individuals designated as key personnel shall be able to understand, speak, read, and write the English language.

2.1.11.1.2 GFEBS PM Coordinator Lead. N/A.

2.1.11.1.3 GFEBS Certification. N/A.

2.1.11.1.4 Common Access Card (CAC). N/A.

2.1.11.1.5 U.S. Residency. N/A.

2.1.11.1.6 Qualification Standards. The Contractor shall inspect, repair, and maintain sys-tems and components associated with facilities listed in real property records as required throughout this contract utilizing properly trained, skilled, and qualified employees.

2.1.11.1.7 Contractor Identification. The Contractor shall ensure all personnel be identified as a Contractor to distinguish themselves (e.g., badge, company logo, or uniform) from Govern-ment employees. The Contractor shall ensure all correspondence and reports produced are marked as Contractor products or that Contractor participation is disclosed.

2.1.11.1.8 Standards of Conduct. Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall ensure all personnel present a professional ap-pearance while working on the Government Installation. The Contractor’s employees shall ob-serve and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor shall ensure all Contractor employees, providing services under this contract, conduct themselves and perform services in a professional, safe, and responsible manner. The Contractor shall remove, from the job site, any employee for reasons of miscon-duct or security. The Contractor shall ensure employee conduct complies with 41 USC 423, Procurement Integrity. The Contractor shall also ensure that no Contractor employees conduct political related activities or events on the Installation. The removal of such a person shall not relieve the Contractor of the requirement to provide personnel to perform adequate and timely service.

2.1.11.1.9 Contractor Hiring Restrictions. The Contractor shall not hire with off duty or former Government employees whose employment would result in a conflict with Joint Ethics Regula-tion (JER) DoD 5500.07-R.

2.1.12 Business Relations. The Contractor shall successfully integrate and coordinate all ac-tivity needed to execute the requirement of this PWS. The Contractor shall manage the timeli-ness, completeness, and quality of problem identification to a degree acceptable to the Govern-ment. The Contractor shall provide corrective action plans to the COR/ACOR, ensure timely identification of issues within seven (7) days, or within a mutually agreed upon date. The Con-tractor shall ensure customer satisfaction and professional and ethical behavior of all Contractor personnel.

2.1.13 Manual Operations. N/A.

2.2 Work Management.

2.2.1 Coordination. The Contractor shall schedule and coordinate with the COR/ACOR to minimize disruptions to the facility mission. All correspondence shall be submitted within the established suspense dates. All extensions, releases, or other relief of suspense requirements shall be obtained from the originating office by the Contractor.

2.2.2 General Fund Enterprise Business System (GFEBS). N/A.

2.2.3 Demand Maintenance Orders (DMOs). N/A.

2.2.4 Preventive Maintenance Orders (PMOs). N/A.

2.2.5 Operations Work Orders (OWOs). N/A.

2.2.6 Project Work Orders (PWOs). N/A.

2.3 As-Builts and Geospatial Information System (GIS). N/A.

2.3.1 Maintain As-Builts. N/A.

2.3.2 Real Property Records Updates. N/A.

2.3.3 GIS. N/A.

2.3.4 GIS Support Services. N/A.

2.3.5 GIS Files. N/A.

2.3.6 Other Documents. N/A.

2.4 Historic Property or Archaeological Site. N/A.

2.4.1 Repair and Replacement. N/A.

2.4.2 Salvage. N/A.

2.5 Special Requirements.

2.5.1 Security.

2.5.1.1 Access and General Protection/Security Policy and Procedures. The Contractor’s per-sonnel shall comply with applicable Installation, facility, and local security policies and proce-dures. The Contractor workforce shall comply with all personal identity verification (PIV) re-quirements as directed by Department of Defense (DoD), Headquarters Department of the Army (HQDA), and local policy. The COR/ACOR will request changes in Contractor security matters or processes if the Force Protection Condition (FPCON) at any individual facility or Installation changes.

2.5.1.2 Motor Vehicle Operators. Contractor’s personnel, whose tasks require the operation of any vehicles, shall possess a valid driver’s license, certificates, and permits applicable for the type and class of vehicle being operated.

2.5.1.3 Contractor Vehicle Registration. The Contractor shall register all Contractor-owned or-operated vehicles and trailers operating on the Installation within thirty (30) working days of con-tract start date. The Contractor shall complete all applications with the Provost Marshal Vehicle Registration section located in Building S-2440, Camp Casey. Evidence of vehicle ownership and vehicle liability insurance must be presented upon application of vehicle registration. All ve-hicles must be registered in accordance with current local requirements.

2.5.1.3.1 Contractor and Vendor Access. All privately-owned vehicles or motorcycles or Contractor or vendor-furnished vehicles and equipment must enter the Installation through the designated secure access control points (ACP). Under the present Installation FPCON, vehicle and equipment operators and passengers must possess identification documents as required by USAG Yongsan-Casey DES to access the Installation. Vehicle and equipment operators must also possess and be ready to show a valid state and/or commercial driver's license, current ve-hicle registration, and proof of state required minimum liability insurance. As determined by the Installation FPCON, an elevated FPCON may require additional security screening and/or lim-ited Installation access. All vehicles must be registered in accordance with current local require-ments in which they are registered.

2.5.1.3.2 All Contractor personnel, not possessing a Common Access Card (CAC), request-ing access to USAG Yongsan-Casey will enter through the designated Visitor Control Center (VCC). All Contractor personnel will be required to present a Republic of Korea issued identifi-cation that is capable of being scanned for valid entry. Contractor personnel will receive a visi-tor’s badge at the VCC with the length of access allowed. The maximum access length for visi-tor badging is one year. Once issued a valid visitor’s badge Contractor personnel may enter any Manned Access Control Point/Gate. All Contractor personnel and their vehicles, equipment, and packages are subject to inspection or examination (search) at entry/exit of the USAG Yongsan- Casey.

2.5.1.4 Physical Security. N/A.

2.5.1.5 Secure Area Access. Portions of the work under the contract are performed in secure areas and all the people requiring access to a secure area will be escorted by the activity or Government personnel. In the case of escort, forty-eight (48) hours advance notice to the activ-ity shall be required except in emergency or urgent work. Contractor employees requiring ac-cess to secure areas shall be free of felony convictions, and prior military service members shall have an honorable discharge (See DD Form 254, Department of Defense Contract Security Classification Specification).

2.5.1.6 Employee Terminations. When an employee is terminated from employment on the contract for any reason, the Contractor shall have an out-processing checklist that identifies the Government issued CAC card and Installation Access Badge/Pass has been turned into the COR and property items accounted for and back in proper custody. A signature shall be re-quired on the checklist from the appropriate person acknowledging receipt of the items. Check-lists shall be retained for the duration of the contract.

2.5.1.7 Departing Employees. The Contractor shall ensure Contractor employees return secu-rity photographic identification cards, permits, CAC, GFP, keys, photo passes, range passes, sensor access (slide) cards and that access to the LAN email has been canceled. All out-pro-cessing Contractor employee CACs must be returned to the COR no later than close of busi-ness on the last workday. A formal termination or departing memo must be submitted to the COR and security office with the requested items stating they have been collected.

2.5.1.8 Key Control. The Contractor shall establish a control system to ensure no keys issued to the Contractor by the Government are lost, misplaced, or used by unauthorized persons.

Government keys shall not be duplicated by the Contractor without the COR's/ACOR’s authori-zation. Procedures developed to control Government keys shall be included in the Contractor's QCP. The Contractor shall comply with AR 190-13, The Army Physical Security Program and AR 190-51, Security of Unclassified Army Property (Sensitive and Non-sensitive, applicable to key and lock).

2.5.2 Security Training.

2.5.2.1 iWATCH Training. The Contractor shall brief the local iWATCH program (training standards provided by the RA’s Anti-Terrorism Officer (ATO)) to all the Contractor’s employees.

This training is used to inform employees of the types of behavior to watch and instruct employ-ees to report suspicious activities to Military Police at Camp Casey and to the COR. The Con-tractor shall complete the training within thirty (30) calendar days of contract award and within five (5) calendar days of new employees commencing performance with the results reported to the COR/ACOR NLT thirty (30) calendar days after contract award.

2.5.2.2 Anti-Terrorism (AT) Level 1 Awareness Training. All Contractor employees, requiring access to USAG Yongsan-Casey Installation, facilities and controlled access areas shall com-plete AT Level I awareness training within thirty (30) calendar days of contract start date and within five (5) calendar days of new employees commencing performance and send to the COR via both electronic and paper copy. The Contractor shall complete the training within thirty (30) calendar days of contract award AT level I awareness training is available at the following web-site: http://jko.jten.mil.

2.5.2.3 Operational Security (OPSEC) Awareness Training. In accordance with AR 530-1, Op-erations Security, Contractor employees shall complete Level I OPSEC Awareness Training within thirty (30) calendar days of contract award and send to the COR via both electronic and paper copies. All Contractor personnel shall complete Level I OPSEC Awareness Training an-nually. Level I OPSEC training is available at the following website: https://securityaware-ness.usalearning.gov/opsec/index.html.

2.5.2.3.1 All Contractor employees must complete the DoD Cybersecurity Awareness Training before issuance of network access and annually thereafter (Deliverable 07, IA Awareness Training). Upon completion of training, the Contractor shall submit training certificates to the COR.

2.5.3 Safety. The Contractor shall safeguard and maintain all Government and Contractor property, as well as provide for the safety and well-being of personnel employed under this con-tract. The Contractor shall comply with AR 385-10, The Army Safety Program. All Contractor employees shall wear a reflective vest or suitable substitute while working during darkness hours. Contractor shall be responsible for any injury to any Contractor’s representative, or oth-ers, as well as for any damage to any personal or public property that occurs during the perfor-mance of this contract that is caused by the Contractor’s fault or negligence.

2.5.3.1 Safety Plan. The Contractor shall develop and implement a safety program for its em-ployees. The Contractor shall submit the Safety Plan to the KO for review and acceptance within ten (10) days of commencement of work. Revisions shall be submitted five (5) calendar days prior to the effective date of change.

2.5.3.2 Occupational Safety and Health Administration (OSHA). The Contractor shall comply with the OSHA standards. The Contractor shall comply with all applicable Federal and Local Laws, Regulations, and Directives. If the Contractor fails or refuses to comply promptly with safety requirements, the Government may issue an order stopping all or part of the work until satisfactory corrective action has been taken. No part of the time lost due to any such order shall be made the subject of claim for extension of time or for excess costs or damages to/by the Contractor. The Contractor shall be responsible for enforcement of all safety requirements by the Contractor.

2.5.3.3 Hot Work Permit.

A Hot Work Permit is required any time heat producing devices are used and shall be issued by the Fire Department prior to ANY work being started.

Example, welding, grinding, cutting, brazing, etc.

Hot Work Permits will be closed by the Fire Department, after hot-work is com-pleted, and before the personnel responsible for the work clears the job site.

2.5.4 Training, Physical Requirements, or other Expertise Required.

2.5.4.1 Certification and Licensure. The Contractor shall ensure all Contractor’s employees are certified or licensed in the specific areas required by the local authority. The Contractor shall ensure employees are certified or licensed in the appropriate Environmental Protection Agency (EPA) areas required. The Contractor shall ensure all required documentation of certifi-cation or licensure for Contractor personnel are filed with the COR/ACOR within twenty-four (24) hours prior to employees commencing performance.

2.5.5 Environmental Requirements.

2.5.5.1 Green Procurement. N/A.

2.5.5.2 The Contractor shall use these recycled or recovered products unless they cannot be procured within a reasonable period of time not to exceed seven (7) calendar days; at prices not to exceed five (5) percent of prevailing rates; or the product(s) does not meet technical or per-formance standards. EPA guidelines are the minimum requirement. The Contractor shall use materials and products commonly used in industry. The Contractor shall maintain records and submit an annual report to the COR/ACOR, along with the annual certification required by FAR 52.223-9, Certification and Estimate of Percentage of Recovered Material Content for EPA Des-ignated Items, upon completion of the base year and each option year.

2.5.5.3 Environmental Compliance. The Contractor shall comply with all Federal, Local, and Installation Environmental Laws, Rules, Plans, and Policies. The Contractor shall use and store all materials, chemicals, and equipment used in the performance of services on the Installation IAW with Industry Standards, Local and Federal Laws. The Contractor shall be financially re-sponsible for all fines and associated costs for hazardous waste management, transportation, and disposal of waste due to the Contractor's non-compliance. The Contractor shall submit Safety Data Sheets (SDS) for approval on all materials, five (5) days before delivery of the ma-terial, to the COR/ACOR. The Contractor shall provide upon request from the COR/ACOR all required data to meet environmental-mandated reporting requirements (e.g., air emission data, hazardous material storage/usage, herbicide/pesticide usage, solid/hazardous waste genera-tion). The Contractor shall provide data to meet reporting deadlines and during compliance in-spections upon request from the COR/ACOR.

2.5.5.4 Spill Plan. The Contractor shall notify the COR/ACOR within one (1) hour, if the Con-tractor spills or releases any hazardous substances, i.e., substances listed in 40 CFR 302, Des-ignation, Reportable Quantities, and Notification. The Contractor shall submit a Spill Plan to the KO for approval within thirty (30) days of contract award in accordance with Spill Prevention Control and Countermeasure Plan.

2.5.6 Contingency Plans.

2.5.6.1 General. The Contractor shall establish, maintain, and implement contingency plans for mobilization, disaster, and labor dispute contingencies. The plans shall assume no Govern-ment support to the Contractor workforce. The Contractor shall, within thirty (30) days of con-tract award, designate in writing a single contact Designated Contingency Coordinator (DCC) within the Contractor’s organization. The DCC shall participate and coordinate with the Installa-tion contingency and mobilization planning activities. The DCC shall participate in the Installa-tion mobilization planning and execution conferences; and shall modify and maintain appropri-ate Contractor contingency plans to complement or enhance corresponding Installation plans.

The Contractor shall submit all plans to the KO for approval.

2.5.6.2 Mobilization Contingency Plan. N/A.

2.5.6.3 Disaster Contingency Plan. This plan shall establish procedures, identify personnel, document essential PWS disaster services and identify the means of maintaining essential PWS services during disasters. Disaster means natural disaster (e.g., earthquake, major storm, flash flood, or hurricane), utility outage, terrorist attack or other special circumstances identified by the

Government. The Contractor shall submit a Disaster Contingency Plan within thirty (30) days of contract award.

2.5.6.4 Labor Dispute Contingency Plan. This plan shall establish procedures and identify re-sponsible personnel to provide the services below, with no interruption in the event of a labor dispute:

a. Identify and address critical Preventive Maintenance and inspection tasks,

b. Maintain electrical emergency generators, and

c. Process and execute emergency and urgent service and work orders.

The plan shall establish procedures and a time frame to secure replacement personnel in the event of a strike; and shall also record the Contractor’s experience with and establish Contractor procedures for collective bargaining. The Contractor shall submit a Labor Contingency Plan NLT contract start date.

2.5.6.5 Plan Updates. The Contractor shall update these plans as changes occur and shall submit a copy of the proposed plan to the KO for approval at least thirty (30) days prior to the proposed effective date of the updated plan.

3.0 Performance Requirements and Standards.

3.1 Performance Task Requirements, Standards and Acceptable Quality Levels (AQLs).

3.2 Quality Assurance (QA). The Government will evaluate the Contractor’s performance under the contract in accordance with the Government’s Quality Assurance Surveillance Plan (QASP). QASPs are considered to be "living documents," dynamic, adaptable, and subject to modification based on Contractor performance surveillance results. The QASP is not part of the PWS and will not be issued with the solicitation. The QASP focuses on the procedures and pro-cesses the Government will implement to assure the Contractor is performing IAW the perfor-mance standards within the PWS. The Government plan defines the criteria for how the Con-tractor’s performance will be evaluated, the frequency of surveillance, and the items to be in-spected. Although the Government will develop a QASP, Government surveillance of Contrac-tor performance is not limited to the QASP, or the performance objectives, outlined in the Per-formance Requirements Summary (PRS). The Government retains the right to evaluate all ser-vices required by the contract. The Government will conduct inspections and tests in a manner that will not unduly delay the work. If any of the services performed do not conform to contract requirements, the Contractor shall perform the services again at no additional cost to the Gov-ernment.

3.3 Quality Control Plan (QCP). Quality control is the responsibility of the Contractor. The Contractor shall develop, implement, and maintain an effective quality control program which shall be documented in a QCP to ensure services are performed in accordance with this PWS.

The Contractor shall develop and implement procedures to identify and prevent the recurrence of defective services. The Contractor’s QCP is the means by which they assure themselves that the work conforms to contract requirements. The basic principle of the plan is that the Con-tractor is responsible for quality control. The QCP shall be constructed in such a manner that each SERVICE can be extracted and used for that function only and not contain extraneous in-formation. The Contractor's QCP shall include a separate section, which addresses the Con-tractor's method of managing quality of work. The QCP shall include a description of the in-spection system to address services listed in this PWS, and a description of the methods to be used for identifying and preventing defects in the quality of services performed. The plan shall include a description of the Contractor’s inspection system to include specifics as to areas to be inspected on a scheduled and unscheduled basis, frequency of inspections, and the title and or-ganizational placement of the Contractor’s inspectors. No lead person or first line supervisor shall be considered a Quality Control Inspector. The Contractor shall develop, maintain, and submit a QCP to the KO for acceptance within thirty (30) calendar days after the contract is awarded. The Contractor shall submit any proposed changes in the QCP to the KO for written approval five (5) working days prior to implementation.

3.4 Quality Control Files. The Contractor shall maintain files of all inspections or tests con-ducted by the Contractor, to include any corrective actions taken. These files shall be subject to Government review at the COR’s discretion during the contract term, to include any extensions of contract term. The Quality Control Files will be the property of the Government and shall be turned over to the Government upon completion or termination of the contract.

3.5 Customer Feedback Program. The Contractor shall establish and operate a customer feedback program as part of the QCP. Performance Requirements Summary (PRS) Matrix.

4.0 Performance Requirements Summary (PRS) Matrix.

Required Ser-vices/ Perfor-mance Object

PWS

Para-graph Number

Performance Standard

Maximum Al-lowable Degree of Deviation from Re-quirement (AQL Level)

Method Of Surveil-lance

Deduct Schedule

#01 Monthly Cleaning Sched-ule

TE-1,

Specific Tasks, Para 1.2

The contractor shall submit monthly cleaning schedule (date/time) per buildings to the COR at least one (1) week in advance for approval.

No more than zero (0) defects per months.

100% Inspection

Re-Submit within one

(1) day after notification from the

COR.

#02 Cleaning service for food service exhaust fans and ducts for dining facilities in USAG Yongsan- Casey

TE-1,

Specific Tasks, Para 1.1 thru 1.7

The Contractor shall clean the kitchen ex-haust system in ac-cordance with Para.

11.4 of NFPA 96, and approved work sched-ule

No more than one (1) defect per year allowed.

Periodic Random/ Customer Com-plaints

Re-accom-plish of the work within 24 hours noti-fication of the

COR

5.0 Common Levels of Service (SERVICE).

The Contractor shall provide overall management, supervision, personnel, labor, generalized or spe-cialized equipment necessary to maintain, repair, operate, and perform all the SERVICE functions of the Base Operations specified below. This shall be done IAW all the Terms, Conditions, General and Special Provisions, Specifications, Drawings, Attachments, and Exhibits contained herein or incorpo-rated by reference.

The Contractor shall ensure that all work meets or exceeds the specifications for the listed SERVICE.

SERVICE Service Title Annex No.

411 Facility Maintenance - Vertical Annex A

6.0 Deliverables. Reference TE-03.

7.0 Related Documents.

7.1 Definitions and Acronyms.

7.1.1 Definitions.

7.1.1.1 Acceptable Quality Level (AQL). The AQL is the maximum percent defective (or the number of defects per hundred units) for the purposes of sampling inspection can be considered satisfactory.

7.1.1.2 Alternate Contracting Officer’s Representative (ACOR). An employee of the U.S. Government provided by the RA and appointed by the KO to provide support to CORs in monitoring and document-ing the Contractor’s performance. These alternate surveillance support personnel will serve as on-site representatives of the COR in performance of actual contract surveillance if they meet all COR training and experience requirements and are appointed by the KO as an ACOR.

7.1.1.3 Ashes. The residue is from burned wood, coal, coke, and other combustible material.

7.1.1.4 Bulk Waste. Large items of solid waste such as household appliances, furniture, auto parts, pallets, shelving, piping, stone, concrete rubble, brick, lumber, toys, and other wastes; the size or weight of which precludes or complicates the handling by normal collection, processing, or disposal methods.

7.1.1.5 Bulky Waste. The waste placed at the collection point or curbside that doesn't fit or is too heavy to be placed in the routine collection container. These wastes include but are not limited to:

lumber, scrap metals, bricks, blocks, concrete rubble, stones, toys, furniture, appliances, logs, limbs, televisions, cabinets, automotive components, power equipment, crates, wheels, de-rimmed tires, elec-tronics and their components, etc.

7.1.1.6 Cannibalize. Remove parts from Government property for use or for Installation on other Gov-ernment property.

7.1.1.7 Carpet Care. Cleaning and maintenance to keep carpet reasonably free of…