PWS Attachment 11 - PRS and Service Level Definitions.docx

The document appears to be a Performance Work Statement (PWS) Attachment 11 focusing on Performance Requirements Summary (PRS) and Service Level Definitions for the Defense Health Agency's Domain and Directory Services (DDSB) IT Services contract. The attachment provides detailed service level metrics and performance standards for the IT services contract, which involves supporting a complex medical IT infrastructure spanning approximately 3,000 physical and virtual servers, 250 sites worldwide, 250,000 end user devices, and 200,000 users across Army, Navy, and Air Force medical entities.

The contract is structured as a Small Business Set Aside (SBSA) using GSA Multiple Award Schedule Health IT Services, with a total contract duration of 66 months (12-month base period plus four 12-month options and a 6-month option). The government plans to use a Firm-Fixed Price contract type and anticipates soliciting the requirements using a Best Value tradeoff process, with a projected solicitation release in Quarter 3 of Fiscal Year 2025. Responses to the Request for Information (RFI) are due by 13 JUNE 2025 at 2:00 PM CDT, and must be submitted via email to the specified Contracting Officer and Contract Specialist.