PRAMS Telephone Interviewer Manual Summary

The PRAMS Telephone Interviewer Manual is a reference document supporting the State of Maine's Department of Administrative and Financial Services procurement activities. While the manual itself pertains to telephone interview procedures for the Pregnancy Risk Assessment Monitoring System (PRAMS), it has been associated with the custodial services contract opportunity for the Department of Inland Fisheries and Wildlife facility in Enfield. The custodial services procurement encompasses cleaning and maintenance for approximately 2,300 square feet of facility space, performed once per week during regular business hours. The Request for Quotation (RFQ 09A 260225-208) requires comprehensive daily routine cleaning, monthly maintenance activities, and periodic tasks throughout the contract year. A mandatory pre-bid facility walk-through is scheduled for Wednesday, March 4, 2026 at 10:00 a.m., with quotations due by 4:00 p.m. Eastern Standard Time on Tuesday, March 10, 2026. The contract term begins April 1, 2026 and runs through March 31, 2027, with four optional one-year renewal periods available through March 31, 2031.

Contractors must submit pricing as monthly rates for routine tasks and per-occurrence rates for periodic and special tasks, with total pricing calculated over the five-year period for evaluation purposes. The previous contractor, Central Maine Cleaning Inc., received an annual calculated amount of $8,400.00, establishing a reference baseline. This procurement is restricted to certified Work Centers as defined in 5 MRSA 1826-B.2, with only approved vendors eligible at bid closing. Subcontractors are permitted for no more than 15 percent of contract work and must maintain equal insurance coverage. Required insurance includes Workers' Compensation, Employer's Liability, Commercial General Liability of $300,000 per occurrence, and Automobile Liability of $300,000 per occurrence with the State named as additional insured. Background checks, required at the contractor's expense, include up to four checks during the initial period and one additional check per renewal period. The Agreement Administrator will conduct bi-weekly inspections during the first two months and monthly thereafter, with payment rendered monthly upon invoice submission for services rendered, subject to deductions for work not accomplished per specifications.