PowerPoint BPM023096 - MWE RFP 5-20-2021 Final.pdf

MARYLAND WORKFORCE EXCHANGE (MWE) SOFTWARE-AS-A-

SERVICE (SaaS) WORKFORCE SOLUTION

PRE-PROPOSAL CONFERENCE

RFP NUMBER NO.: BPM023096

EMMANUEL SMITH – PROCUREMENT OFFICER

MAY 20, 2021 AT 1:00 P.M.

15/20/2021

Welcome and Introduction

Welcome to the Pre-Proposal Conference for Maryland Workforce Exchange (MWE) Software-As-A-Service (SaaS) Workforce Solution

Introductions

All Vendor’s must submit acknowledgement that they are in attendance at the Pre-Proposal conference using the Google Chat (name, email address, Phone #)

Submit your questions using Google Chat

Must be registered on eMMA to submit a proposal

Must be in Good Standing with State Department of Assessment & Taxation

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Purpose and Disclaimer

Purpose of the Pre-Proposal Conference Briefing and Disclaimer

Emphasize key sections of the RFP

Pre-Proposal Conference is for information purposes only Allow Offerors to gain a better understanding of the RFP

Statements or representations made during the Conference are not legally binding

Questions may be answered here but must be submitted in writing to the Procurement Officer via email (emmanuel.smith@Maryland.gov) for the response to be official and binding.

Changes resulting from this Conference are official only if issued through an Amendment to the RFP

In the event of a discrepancy between the information contained in this presentation and the RFP documents, the RFP documents take precedence.

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Key Information

Questions Due Date: 5/27/2021 by 2:00 P.M.

Answers are due to be posted on 6/3/2021

Bid Due Date: 6/11/2021 by 2:00 P.M.

Contract Duration: Five (5) Years with two (2), one (1) year option periods

Proposal Submissions: Online Response via eMaryland Marketplace Advantage (eMMA) e-Procurement system

Procurement Method: Competitive Sealed Proposals under COMAR 21.05.03

There is 5% MBE Participation Goal – LABOR MBE Liaison, Allan Robinson

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Purpose

The purpose of this solicitation is to procure a contractor-hosted, SaaS replacement workforce solution to replace the existing MWE.

The new MWE solution will expand the current MWE capabilities that enable external and internal users to perform relevant duties, all while meeting State and Federal requirements.

The proposed workforce solution shall meet all requirements outlined in the solicitation.

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Background

LABOR’s Division of Workforce Development and Adult Learning (DWDAL) is the State’s primary workforce development entity. DWDAL’s mission is to ensure that businesses have the skilled workforce they need to be competitive in today’s environment and to help people get jobs.

As a division within LABOR, DWDAL works to better serve the unemployed, jobless veterans, newly dislocated workers, trade-impacted workers, New Americans, ex-offenders, low wage workers, and individuals with barriers. Employment services are delivered both in-person and online.

DWDAL administers Federal programs that provide funding and services to help employers meet their need for skilled workers and for individuals to receive training for the workforce. DWDAL is also responsible for overseeing the operation of thirty-two

(32) Maryland American Job Centers (AJCs), twelve (12) local workforce development boards, and partners with institutions to provide services to meet the needs of State businesses, job seekers, and those looking to further their careers. 65/20/2021

Current Business Environment

MWE is a hosted application with internal and external interfaces. The database platform is Microsoft SQL Server. MWE is used to collect, manage, and report data required by USDOL that connects agencies, programs, and services electronically.

MWE provides integrated services via the Internet for individuals, employers, training providers, workforce staff, and American Career Center (AJC) partners across the State.

MWE enables DWDAL to improve user satisfaction, staff efficiency, and overall performance by offering easy access to crucial reporting features that provide management with valuable information for improved service delivery, enhanced departmental performance, and accountability.

The online MWE recruiting services are provided through the advanced resume search tools, automated correspondence, and applicant tracking capability.

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Current Business Environment

The MWE Fiscal Year 2020 volume information is provided below:

MWE also provides easy access to current labor market information, allowing users to compare typical wage rates, total number of similar jobs available locally, and the level of competition for any given job.

The MWE FY20 volume information is provided below:

Number of web hits: 2,330,542 Number of Job Orders: 128,775 New users enrolled/registered: 45,801 New (initial) UI Claimants enrolled/registered: 90,909 Number of Worker Adjustment and Retraining

Notification Act (WARN) notices w/layoffs: 277 Employees impacted by WARN notices: 25,363 Employer Receiving Services: 8,004 Re-employment Services Completers: 43,944

The current MWE database metadata is provided below:

Total Tables main database = 6727 Size of DB and Data = 1.05 TB SQL Agent and Active Batch = 78 interfaces Daily Back-up Data File = 7.32 GBs

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Project Goals and Objectives

Goals

The overarching goals are to deploy a robust intake, case management, and reporting system that is user friendly; Integrated

It shall be a system for job seekers and employers and meet various service requirements related to the delivery and tracking of workforce services across the State of Maryland.

The solution shall help the State meet all reporting requirements of USDOL's Performance Intake Management Report (PIRL).

For Federal compliance, the solution must provide advanced reporting capabilities that generate ad hoc and standard reports.

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Project Goals and Objectives

Objectives

The main objectives of this project are to:

Provide job seekers registration capabilities to be able to post resumes and search for job postings on demand

Enable employers to create customized searches that deliver job postings and/or candidates electronically

Provide advanced case management capabilities for job seekers and employers

Allow State and local workforce staff the capability to record services and program participation while tracking outcomes

Provide a robust SaaS solution capable of collecting, managing, and reporting data that meets the requirements for the USDOL in accordance with the WIOA, Wagner-Peyser Act, TAA, and other related programs.

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Responsibilities and Tasks - Summary

The Contractor shall:

Initiate all transition-in activities including short-term milestones and details around personnel and other contractual resources needed for the project.

Configure and implement the replacement workforce solution in accordance with the technical requirements outlined in Appendix 5 – Technical Requirements within one (1) year of NTP.

Develop a migration strategy that minimizes risk and focuses on delivering resources based on the specified requirement priorities defined in Appendix 5 – Technical Requirements.

Back-up ten (10) years of data.

Conduct training sessions for various LABOR staff 115/20/2021

Responsibilities and Tasks – Summary

Training

Develop a training plan and approach, produce training courses and training materials, and conduct Train-the-Trainer, end-user, and technical training.

The Contractor shall work with LABOR to assess end-user training requirements.

Coordinate with LABOR to arrange all training timelines and deliverables.

Develop a Training Plan to include the following:

- Overall training strategy and approach addressing end-user, technical, and operational requirements

- Information regarding training techniques, including Train-the-Trainer, for assigned LABOR trainees.

- Strategy to include technical requirements, desktop, and software requirements, system access requirements, required user-training security profiles, job search features, resume development, etc.

- Training materials shall include quick start guides, user manuals, how-to documentation, and Frequently Asked Questions (FAQs). All training materials shall be available on the LABOR website or from within the application

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Technical and Operations Training

Provide a combination of hands-on and classroom training for LABOR staff.

Conduct training sessions to train all identified staff in using the solution.

Provide training updates to LABOR when system documentation is updated.

Transfer technical knowledge during training to include:

- Configuration of tools used in the project

- System table maintenance and Security administration

- Interface operation for the extract files

- Other system specific operations including the use of all system/data-related tools required to use the system.

Provide training materials, such as curriculums and user manuals, during all training sessions.

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Operations & Maintenance (O&M)

The Contractor shall provide Operations and Maintenance support including:

Monitoring

Upgrading

Maintaining LABOR’s applications and IT infrastructure on a continuous basis.

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Contractor-Supplied Software and Materials

This procurement is for a fully configured production-ready workforce solution that meets all of the State’s workforce exchange system's technical requirements.

LABOR shall not be charged for software licenses; however, a subscription fee is acceptable.

The Contractor shall provide fully functional Production, System Test, Training, and Development/Interface environments.

The Contractor is responsible for the acquisition and operation of all hardware, software, and network support related to the services provided and shall keep all software current.

Any warranty period for goods and services shall commence upon acceptance of the products or services by LABOR. Notwithstanding anything to the contrary, all defective items must be remedied or replaced at no charge.

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Personnel to Propose

As part of the proposal's evaluation, the Offeror shall propose four (4) Key Personnel that shall oversee the implementation of all Offeror deliverables who are expected to be available as of the date specified in the Notice to Proceed (NTP Date). Offerors shall describe in a Staffing Plan how additional resources shall be acquired to meet the needs of LABOR. All other planned positions shall be described generally in the Staffing Plan and may not be used as evidence of fulfilling company or personnel minimum qualifications.

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Key Personnel Identified

For the Contract, the following positions to be identified in the Technical Proposal will be considered Key Personnel and shall be required to meet the qualifications stated in Section 3.10 and Appendix 4.

The Offeror will submit the key personnel resumes with their proposal:

Project Manager

Lead System Architect Subject Matter Expert

Training Specialist/Instructor

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Proposal Submissions

Two Part Submission

Offerors shall submit Proposals in separate volumes (or envelopes):

Volume I –Technical Proposal

Volume II – Financial Proposal

Volume I - Technical Proposal (Reference Section 5.3 of the RFP)

Do not include any Price Proposal information in any of the technical proposal sections!

Address the Technical Proposal submission in the order they are presented

Technical Proposal and all supporting material submitted in Microsoft Word format, version 2016 or greater and in searchable Adobe PDF format

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Proposal Submissions

Volume II - Financial Proposal

The Financial Proposal shall contain all price information in the format specified in Attachment B. The Offeror shall complete the Financial Proposal Form only as provided in the Financial Proposal Instructions and the Financial Proposal Form itself. Do not amend, alter, or leave blank any items on the Financial Proposal Form or include additional clarifying or contingent language in or attached to the Financial Proposal Form. Failure to adhere to any of these instructions may result in the Proposal being determined to be not reasonably susceptible of being selected for award and rejected by LABOR.

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Submit questions using the Google chat feature

Please submit official questions in writing to the Procurement Officer, Emmanuel Smith, at emmanuel.smith@maryland.gov

Reminder: Only written questions & responses are official. This pre-proposal conference was to explain the RFP. What was said today is NOT official.

Thank You for attending

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Questions mailto:ean.watson@maryland.gov