Appendix 5 - MWE Technical Requirements.xlsx
XLSX spreadsheet 284 KB Posted
- Solicitation number
- BPM023096
- Issued by
- Maryland
About this file
The document is the Appendix 5 - MWE Technical Requirements.xlsx related to the Maryland Workforce Exchange (MWE) Software-as-a-Service (SaaS) Workforce Solution procurement by the Maryland Department of Labor, Division of Workforce Development and Adult Learning (DWDAL). The procurement is for a fully integrated, COTS solution that will be used to track all USDOL and other programs, including WIOA Title IB, Wagner-Peyser, and Trade Adjustment Assistance. The system must meet all current and future USDOL reporting requirements, provide self-service and staff-assisted features for job seekers and employers, and include labor market information analysis tools. The proposal due date is Tuesday, June 22, 2021 by 12:00 PM Local Time.
The procurement requires the proposed solution to be 80% base with 20% customization, be web-based and accessible on multiple platforms, and meet various technical and security requirements. The solution must interface with Maryland's Unemployment Insurance system, provide data conversion from legacy systems, and include comprehensive training and documentation. The State requires the full system deployment within six calendar months, with the contractor providing all necessary documentation and source code.
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Functional Requirements
| Maryland Workforce Exchange System Replacement Project | |||
| Functional Requirements (FR) | Vendor Response | ||
| Req #. | Priority |
High Med
| Low | Requirement Description | Department & Project specific Notes | Req #. | Standard | |||
| Feature in Application | Requires Customization | Not | |||||
| Avail. | Additional Vendor Comments | ||||||
| The Maryland Department of Labor, through the Division of Workforce Development and Adult Learning (DWDAL), is procuring a system that will be used for tracking all of our USDOL and other programs. This system will be a fully developed COTS solution that will be currently used in multiple state installations to track and report information for participants and employers served by the Workforce Innovation and Opportunity Act (WIOA) Title IB including National Dislocated Worker Grants,Adults, Dislocated Worker, Youth, Incumbent Workers, Trade Adjustment Assistance programs, and Wagner-Peyser (Title III)/JVSG programs/MSFW. | Req #. | Standard | |||||
| Feature in Application | Requires Customization | Not Available | Additional Vendor Comments | ||||
| In responding to this RFP, proposer should respond to each section. Responses should include an indicator such as an "X" or checkmark in one and only one of the four categories of responses: |
(a) Included in Standard system, (b) Requires Customization and how extensive is the customization, or (c) Not Available.
* Vendor must identify any scenario where the functionality identified is accomplished by alternative method then what is requested.
* In addition, proposer should provide any comments, explanation, or description of functionality that meets or exceeds the requirements of this RFP.
* Additional pages may be inserted to include screenshots and additional information.
FR-SECTION 1 Priority High Med
| Low | SOFTWARE SPECIFICATIONS | |||
| General requirements for proposed system | DLLR Internal Notes | SECTION 1 | ||
| FR-1:A | High | The proposed system that is selected shall be a fully integrated solution that allows a single logon and real time access to all data. | FR-1:A | |
| FR-1:A1 | High | The proposed system that is selected shall be a fully integrated solution that allows a single logon with our UI system called BEACON and the Workforce System (Maryland Workforce Exchange) | ||
| FR-1:B | High | The proposed system shall be a SaaS with a minimum 80% in the base solution and 20% customization. Configuration changes are counted as part of the 80% base. | FR-1:B | |
| FR-1:C | High | The proposed system shall be an internet based system and accessible on multiple browsers and multiple platforms including PC, tablet and mobile devices. mobile device functionality must include the ability to search for jobs, map jobs by current location, share jobs with national social media sites, and apply for jobs. | FR-1:C | |
| FR-1:D | High | The proposed system shall be able to display web pages in English. The system shall have an internal translation engine that is able to render web pages in languages other than English. Web page translation shall include Spanish and Chinese at a minimum. | FR-1:D | |
| FR-1:E | High | The proposed system shall meet W3C web accessibility guidelines in accordance with the Americans with Disabilities Act (ADA) standards, being fully compliant with Section 508, Maryland Non-Visual Access Standards, and other Maryland website development standards. | FR-1:E | |
| FR-1:F | High | The proposed system shall be compatible with Assistive Technology products such as Screen Readers, Screen enlargement and speech to text. This could include JAWS, Dragon Naturally Speaking, Zoom text, Speech to text, Window Eyes, or other software and hardware for other visual and mobility disabilities. | FR-1:F | |
| FR-1:G | High | The proposed system shall be user-friendly and able to be easily navigated by job seekers, employers and staff. | FR-1:G | |
| FR-1:H | High | The proposed system shall be designed so that individuals with limited computer keyboarding skills can easily enter, using a personal user ID and password, personal information, unassisted when possible and navigate easily between various service components. | FR-1:H | |
| FR-1:I | High | The proposed system shall have a proven installation in multiple State level Workforce Agencies for an integrated Case Management and reporting system to collect WIOA, WP & TAA data as required by federal reporting guidance. | FR-1:I | |
| FR-1:J | High | Proposed solution shall meet all current and future USDOL reporting requirements. | FR-1:J | |
| FR-1:K | High | The proposed system shall be a completely integrated solution, with a common login and the same look and feel across all software modules in the proposed solution. If proposal includes subcontractor, Primary Contractor shall take the lead and identify how the resulting system will be seamlessly integrated to staff and to users. Primary Contractor shall provide Case Management, Follow Up, and Reporting Functionality. Any part of proposal that is being subcontracted or partnered with another company shall be clearly identified. | FR-1:K | |
| FR-1L | High | Two-Factor Authentication: Describe how your Solution will meet the State’s requirement for two-factor authentication. | FR-1L |
FR-SECTION 2 Priority High Med
| Low | FEATURES FOR JOB SEEKERS/Individuals | |||
| Requirements to have features to allow a job seeker/individual to receive self service or Staff assisted services. | SECTION 2 | |||
| FR-2:A | High | The proposed system shall be designed so that job seekers with limited computer keyboarding skills can easily search for suitable jobs in a self-service or staff-assisted environment. | FR-2:A | |
| FR-2:B | High | The proposed system shall have a basic search tool that permits the job seeker to enter minimal criteria, such as entering a title, skill or key word and then display jobs that contain the entered phrase or location. | FR-2:B | |
| FR-2:C | High | Job search results shall be easily refined by adding or removing additional search criteria to the results. | FR-2:C | |
| FR-2:D | High | The proposed system shall have an advanced search tool that allows more sophisticated job seekers to input multiple parameters in order to find a suitable job. These parameters shall include at a minimum education level, desired occupation (O*NET), work experience, desired work hours, availability of public transportation, employer name, salary, benefits available, temporary or permanent jobs, full- or part-time jobs, and driver’s license requirements. | FR-2:D | |
| FR-2:E | High | The proposed system shall serve returning veterans. The proposed system shall allow military personnel to enter their branch, dates of service and military occupation code (MOC) and then convert that to the equivalent O*NET occupation or occupations to provide a job search. | FR-2:E | |
| FR-2:F | High | The keyword search shall at a minimum have the option to search job titles, job descriptions, occupation titles, occupation descriptions and lay job titles. | FR-2:F | |
| FR-2:G | High | Job search shall default to user specified Maryland locality and expandable to search out of State locations. | FR-2:G | |
| FR-2:H | High | The proposed system shall have the ability to search for jobs by a distance from zip code, allow the person to key in the distance from their location (GEO Targeted search by Radius). | FR-2:H | |
| FR-2:I | High | The job seeker shall be able to search for jobs based on their defined skills and/or interest. The level of this skills matching should be controlled by the user. | FR-2:I | |
| FR-2:J | High | The job seeker shall be able to search for jobs based on user specified job search criteria, such as education and experience. | FR-2:J | |
| FR-2:K | High | The proposed system shall have the ability to identify transferrable skills based on the individual’s past experience and/or their current skills. | FR-2:K | |
| FR-2:L | High | The proposed system shall have the ability to search for jobs based upon transferrable skills. | FR-2:L | |
| FR:2:M | Options to search based on unique search terms matching to an individual’s experience and preferences (e.g., for the keyword “server,” searching for wait staff vs. server for IT-related jobs | |||
| FR-2:N | High | The job seeker shall be able to save an automated search agent that will notify them periodically of jobs that meet their desired criteria. This notification should be available via email, internal message, cell phone text message, automated call out system or other social media. | FR-2:N | |
| FR-2:O | High | The proposed system shall have the ability to allow the registered job seeker to apply for jobs without staff interaction. | FR-2:O | |
| FR-2:P | High | The proposed system shall allow the job seeker to suppress personal information that potential employers are able to view when searching for candidates. | FR-2:P | |
| FR-2:Q | High | The proposed system shall provide the job seeker the ability to search both internal job orders that have been created by Staff or Employers and spidered jobs. Spidered jobs shall be captured from a variety of online job banks, corporate web sites, regional hospitals, local newspapers, government sites and community boards. The spidering capability shall include Maryland postings, and at a minimum jobs posted in the surrounding states: DC, DE, PA, VA, and WV, as well as nationwide. The combined results shall be simultaneously based on the criteria entered, such as keyword, location, occupational skills, educational requirements, etc. | FR-2:Q | |
| FR-2:R | Med | At a minimum, the proposed system shall allow job seekers to search for unsuppressed and spidered jobs (e.g., employer, job title, job description, education level, required certifications, testing requirements, prior experience, worksite location, work hours, salary range, benefits available, temporary or permanent jobs, full or part-time jobs, driver’s license). | FR-2:R | |
| FR-2:S | High | The proposed system shall allow individuals to access current and historical data pertaining to specific local and regional geographic economy(ies), labor market(s), industry and employment trends, demand, unemployment rates, current wage rates, and certifications and licensing requirements. | FR-2:S | |
| FR-2:T | High | Job seekers shall be able to enter their contact information and have employers contact them by their preferred method of contact (e.g., email, phone, SMS, social media or other method). | FR-2:T | |
| FR-2:U | High | Individuals shall be able to search for eligible training providers for specific occupational areas and geographical location, results will allow job seekers to view past performance of training provider. | FR-2:U | |
| FR-2:V | High | The proposed system shall have the capability to build the individual profile and include integrated online assessments to include skills assessment, interest assessment, and work importance assessment. | FR-2:V | |
| FR-2:W | Med | The proposed system shall have the ability to schedule appointments with an available staff member. | FR-2:W | |
| FR-2:X | High | The proposed system shall have the ability for individual job seeker or staff to search for TAA Petition/TAW Number to assign to individuals record. | FR-2:X | |
| FR-2:Y | Med | The proposed system shall have the ability to identify a skill gap where the job seeker does not match jobs. | FR-2:Y | |
| FR-2:Z | High | The proposed system shall provide suggestions to allow the job seeker to improve their needed skills and to ensure that their profile accurately contains all the most current information. | FR-2:Z | |
| FR-2:AA | High | The proposed system shall use a common intake that shall have the ability to pre-populate common data fields based on an interface to defined external systems including the MD Unemployment Insurance system. | FR-2:AA | |
| FR-2:AB | Med | The propose system shall verify user identity and provide role based access to designated areas of the application. | FR-2:AB | |
| FR-2:AC | Med | The proposed system shall use an external authentication shared with the MD UI system for Self-service participants to access the system and receive services and track those services and registration data. | FR-2:AC |
FR-SECTION 3 Priority High Med
| Low | AGGREGATED JOBS/SPIDERED JOBS POSTINGS: | |||
| Requirements for aggregated Jobs (jobs whose content is grabbed from another web site, reformatted, and displayed for direct participant access.) Software will: | SECTION 3 | |||
| FR-3:A | High | Spidered jobs shall only be indexed from the original source not from another spidered site. Spidered Jobs in selected area will pull from Career Builder, Hot Jobs, America’s Labor Exchange, Job Central, Fortune 500 corporations, and state job board | FR-3:A | |
| FR-3:B | High | The proposed system shall have the ability to import jobs from National Labor Exchange (http://www.naswa.org/nlx) data as part of the spidered jobs. | FR-3:B | |
| FR-3:C | High | National Labor Exchange Jobs and spidered jobs shall be identified with their source, jobs may be displayed both separately and/or together with agency posted jobs. Agency posted jobs shall be higher on the results listing. | FR-3:C | |
| FR-3:D | High | Both internal and spidered jobs shall display using the same format. | FR-3:D | |
| FR-3:E | High | The proposed system shall have the ability to identify internal posted jobs. | FR-3:E | |
| FR-3:F | High | Any referrals, including self-referrals and staff referrals, to spidered jobs shall be tracked and be able to be counted within the individual's account. Staff referrals require the creation of a Wagner Peyser partiicpation application. | FR-3:F | |
| FR-3:G | High | The proposed system shall have the ability to provide its own proprietary job spidering solution or a third party solution. If a third party solution is proposed vendor must not include any advertising with these postings. | FR-3:G | |
| FR-3:H | High | The proposed system shall refresh spidered jobs dailly at a minimum. | FR-3:H | |
| FR-3:I | High | The proposed system shall remove duplicate jobs in the spidered jobs. | FR-3:I | |
| FR-3:J | High | The proposed system shall remove jobs from the search results list based on posting date and closing date, including continuous postings. | FR-3:J | |
| FR-3:K | High | The proposed system shall remove links that are "dead links" from the search results list. | FR-3:K | |
| FR-3:L | High | The proposed system shall provide control methods to validate content of its job spidering. | FR-3:L | |
| FR-3:M | High | The proposed system shall allow the State of MD to remove specific jobs or sources or to block specific jobs based on inappropriate key words. | FR-3:M |
FR-SECTION 4 Priority High Med
| Low | RESUMES | |||
| Requirements to allow individual to import or key in one or more resumes that can be sent to employers or printed out of the system | SECTION 4 | |||
| FR-4:A | High | The proposed system shall include an automated resume parsing function that will extract resume content from an existing resume. System shall have the ability to categorize content and store in appropriate place in the individual's profile. | FR-4:A | |
| FR-4:B | High | The proposed system shall include easy to use tools to build a structured job resume, and ability to upload a completed resume. | FR-4:B | |
| FR-4:C | High | The proposed system shall support multiple resumes per individual. | FR-4:C | |
| FR-4:D | High | The proposed system shall allow job seekers to create a job objective statement and enter a summary of their qualifications as part of their profile. | FR-4:D | |
| FR-4:E | High | The proposed system shall allow Job seekers to enter their work history and determine whether or not to include their work history as a job objective. | FR-4:E | |
| FR-4:F | High | The proposed system shall allow Job seekers to search for suitable jobs based on the parameters in their resume. | FR-4:F | |
| FR-4:G | High | The proposed system shall allow Job seekers to create a complete job resume on-line which can be viewed by employers who have approved access to job seeker resume information. Resumes should also beable to upload and edited within system | FR-4:G | |
| FR-4:H | High | The proposed system shall allow Job seekers to choose disclosure levels to allow employers to search on their work history. | FR-4:H | |
| FR-4:I | High | The proposed system shall allow the individual or staff member to format their resume using an online WYSIWYG editor. | FR-4:I | |
| FR-4:J | High | The proposed system shall allow all resumes to be printable on-line and exported to a usable resume format such to a PDF, DOC, and RTF file. | FR-4:J | |
| FR-4:K | High | The proposed system shall include templates for functional and chronological resumes. | FR-4:K | |
| FR-4:L | High | The proposed system shall generate a pre-designed cover letter which can be completed by the job seeker to accompany their resume. | FR-4:L | |
| FR-4:M | High | The proposed system shall allow the individual or staff member to format their cover letter using an online WYSIWYG editor. | FR-4:M | |
| FR-4:N | High | The proposed system should have ability to conduct a job search using a résumé, score the résumé against industry best practices, copy the résumé to create a new one, delete the résumé and have the ability restore a deleted or expired résumé. The current system allows for creating, previewing, or editing the components of a | ||
| résumé, including enhancements incorporated in the overall Résumé Builder, where these enhancements make it easier to identify areas to improve, to select areas to edit, and to adjust the template format for the résumé. | FR-4:N |
FR-SECTION 5 Priority High Med
| Low | CAREER EXPLORATION AND SELF-ASSESSMENTS | |||
| Requirements for the proposed system to assess current and needed job skills | SECTION 5 | |||
| FR-5:A | High | The proposed system shall be designed to allow individuals to research and explore suitable careers based on self-service assessments and labor market information, such as high growth potential, demand occupations, work conditions, etc. | FR-5:A | |
| FR-5:B | High | The proposed system shall have the ability for individuals to input their skills and then search for matching careers based on their current skills. | FR-5:B | |
| FR-5:C | High | The proposed system shall display any missing skills that are required to meet the next level in their career ladder. | FR-5:C | |
| FR-5:D | High | The proposed system shall have the ability to list required skills and educational requirements based upon a selected occupation or O*NET code. | FR-5:D | |
| FR-5:E | High | The proposed system shall have career exploration tools such as a personal skills inventory that can be matched to employer-designated skills needed for job openings. Skills shall include the O*NET (version 14 or higher) detailed work activities. | FR-5:E | |
| FR-5:F | High | The proposed system shall provide a self-assessment O*NET tools including tools to measure work interest profiles and work importance profiles. These tools shall be integrated so that the assessment results are stored in the individual's profile in the systems database. Both staff and individual shall be able to link from these assessment scores to standard occupation types and to suitable jobs. | FR-5:F | |
| FR-5:G | Med | The proposed system shall have the ability to track Career Readiness Certificate (CRC) and also record and display an individual's WorkKeys® scores. Individuals' shall be able to view their WorkKeys® scores and search for occupations that match those WorkKeys® scores. | FR-5:G |
FR-SECTION 6 Priority High Med
| Low | COMMUNICATION AND CORRESPONDENCE | |||
| Requirements for the system to have multiple ways to communicate with Individuals, employers and Staff. | SECTION 6 | |||
| FR-6:A | High | The proposed system shall provide a mechanism for communication and messaging within the system. | FR-6:A | |
| FR-6:B | High | The proposed system shall serve as a communication hub that facilitates communication between system users, including State staff and possible employers. | FR-6:B | |
| FR-6:C | Med | The proposed system shall allow communication functionality including the ability to anonymously email, which should forward to external email without revealing the individual email address. | FR-6:C | |
| FR-6:D | High | The proposed system shall have the ability to communicate by SMS Text Message, email, social media and other similar type of communication. | FR-6:D | |
| FR-6:E | Med | The proposed system shall be able to interface to an external automated call out system to be able to call individuals or employers. | FR-6:E | |
| FR-6:F | High | The proposed system shall allow staff, individuals, and employers to create correspondence templates for use in creating standard messages and emails. | FR-6:F | |
| FR-6:G | High | The proposed system shall have the ability to have a scheduling system for services and staff integrated into the messaging system. | FR-6:G |
FR-SECTION 7 Priority High Med
| Low | FEATURES FOR EMPLOYERS | |||
| Requirements to allow an employer or their representative to receive self service or Staff assisted services. | SECTION 7 | |||
| FR-7:A | High | The proposed system shall be designed so that employers can easily perform self-registration, post their jobs, and search for suitable candidates. The proposed system shall also allow the Staff member to assist the employer with these services. These can be in-state or intra-state employers. | FR-7:A | |
| FR-7:B | High | The proposed system shall have the ability to maintain a detailed Employer profile that meets the following USDOL reporting requirements. | FR-7:B | |
| FR-7:C | High | The proposed system shall have ability to record services to Employers which include but are not limited to. |
- Rapid Response Services provided
- Date of Rapid Response
- Identify if State or Local event
- Referrals to Employers
- Applicant Screening
- Applicant Testing
- Interview space provided
- turnover surveys
- Job Profiling
- Incumbent Worker Training Services
| -Employer Visits | FR-7:C | |||
| FR-7:D | High | The proposed system shall have the ability to keep track of employers and the DOL assigned TAW numbers. The proposed system shall be able to have a description of the company and also be able to list all employees approved for this petition in a table that can be updated by staff. | FR-7:D | |
| FR-7:E | High | The proposed system shall have the ability for employers or staff to upload or key in a list of all their employees that are affected for a TAA Petition or a Rapid Response event. The data the proposed system shall collect is SSN, Employee Name, Address, Email Address. Employees can eventually become a participant in the system. | FR-7:E | |
| FR-7:F | Med | The proposed system shall have the ability to send notices to all employees collected in the TAA Petition inventory by creating a mail merge file and/or email communication. | FR-7:F | |
| FR-7:G | Low | The proposed system shall provide online Employer Survey to be sent to Rapid Response employees of business that shall capture interest before a Rapid Response event. These can lead to self-services for individual. This survey can be accessed by a specific employer and can be sent to the email address collected by employer or to a link provided to this employer. | FR-7:G | |
| FR-7:H | Med | The proposed system shall include an option to allow the employer to designate they are interested in hiring participants who are considered eligible for WOTC. | FR-7:H | |
| FR-7:I | High | The proposed system shall allow for a third party accounts to be created that can manage one or more employer accounts. | FR-7:I | |
| FR-7:J | High | The proposed system shall have the ability to verify an employer based on a State or federal ID/SSN. If the employer does not have an ID/SSN they will have to register with a staff member. | FR-7:J |
FR-SECTION 8 Priority High Med
| Low | JOB ORDER CREATION AND MANAGEMENT | |||
| Requirements to have the ability for employers or staff to record job orders in the system and track them appropriately | SECTION 8 | |||
| FR-8:A | High | The proposed system shall include an easy to use tool to build a structured job order. | FR-8:A | |
| FR-8:B | High | The proposed system’s Job Order matching capabilities shall conform to Title 38, Veterans Priority of Service. | FR-8:B | |
| FR-8:C | High | The proposed system shall assist the employer in creating a job description using their past Job orders, existing templates or similar jobs. | FR-8:C | |
| FR-8:D | High | The proposed system shall allow employer to set up standard skill set templates to associate skills with job orders. | FR-8:D | |
| FR-8:E | High | The proposed system shall allow employer to set up correspondence/letter templates for communications related to job orders. | FR-8:E | |
| FR-8:F | High | The proposed system shall have ability to send correspondence to job seekers based upon the correspondence/letter templates using criteria (like a mail merge). | FR-8:F | |
| FR-8:G | High | The proposed system shall allow employers to use one screen to see a listing of all their current and past job orders, ability to set the number of job orders per page to display, and the ability to sort by or filter by criteria. | FR-8:G | |
| FR+A369-8:H | High | The proposed system shall provide Job order management functions to give the employers all their job orders including the ability to determine the amount of information a job seeker can see. | FR+A369-8:H | |
| FR-8:I | High | The proposed system shall allow employer with the ability to open, stop referrals, or edit current job orders. | FR-8:I | |
| FR-8:J | High | The proposed system shall allow employer with the ability suppress information that will be shown to job seeker. | FR-8:J | |
| FR-8:K | High | The proposed system shall allow employers with the ability to record specific skills needed for a job and which skills are required. System shall allow employers to set a range of how important each skill set is. | FR-8:K | |
| FR-8:L | High | The proposed system shall provide employers with online access to see a listing of all referrals to their job orders from both staff assisted and self-referrals. | FR-8:L | |
| FR-8:M | High | The proposed system shall have the ability for employers to search for job seekers based upon their task, skills, work activities and/or work history. | FR-8:M | |
| FR-8:N | Med | The proposed system shall have the ability to record if the employer hired the jobseeker that was referred to them. The proposed system shall have the ability to collect follow up information including if employee is unable to perform the duties of the job then the employer must let them go in the first 100 days. | FR-8:N |
FR-SECTION 9 Priority High Med
| Low | CANDIDATE/RESUME SEARCHES | |||
| Requirements to have the ability to allow employers to search candidates for their jobs. | SECTION 9 | |||
| FR-9:A | High | The proposed system shall include a basic search tool that permits the employer to enter minimal criteria, such as keywords, skills, tasks, work activities and/or work history and then display job seeker profiles that contain matches. | FR-9:A | |
| FR-9:B | High | The proposed system shall include a way that the employer can contact a suppressed job seeker via an anonymous email contact and record this contact in the system. | FR-9:B | |
| FR-9:C | High | The proposed system shall include an advanced search tool that allows employers to input multiple parameters in order to find a suitable candidate. These parameters shall include at least education level, occupation (O*NET), transferrable skills, work experience and salary, this will also allow employers to seek for jobseekers interested in working in specific locations. | FR-9:C | |
| FR-9:D | High | The proposed system shall provide employers with the option save searches that will electronically notify employer, by external communication, automatic jobseeker resume notifications that match employer job order qualifications. | FR-9:D | |
| FR-9:E | Med | The proposed system shall have the capability to graphically display on a map the location of jobseekers matching the Employers search criteria. | FR-9:E |
FR-SECTION 10 Priority High Med
| Low | Worker Adjustment and Retraining Notification Act (WARN) Database & Rapid Response | |||
| Requirements to have the ability to track WARN Notices and Rapid Response Events | SECTION 10 | |||
| FR-10:A | High | The proposed system shall have the ability to record all WARN notices that have been filed with the State by Employer and Industry. This shall include Temporary and Permanent Closures and Layoff, and the number affected. | FR-10:A | |
| FR-10: A1 | The proposed system shall track company layoff and closure activity as defined by federal or state regulations. Enter the WARN notification letter, track number of employees, occupations, and locations affected, and union affiliation. Have automatic staff alerts of new WARN notifications. provide staff tracking including employer visits, first visits and orientation activities. Finally have the ability to report on companies filing WARN notices, WARN notices | FR-10: A1 | ||
| FR-10:B | High | The proposed system shall have the ability to record a Rapid Response events that have been provided and if it was attended by Local or State staff. | FR-10:B | |
| FR-10:C | High | The proposed system shall have the ability to record an individual as attending a Rapid Response event if desired at attendance or when receiving services later. | FR-10:C | |
| FR-10:D | Med | The proposed system hall have the ability to find out if this employer is a trade affected and record Petition number (TAW number). | FR-10:D | |
| FR-10:E | High | The proposed system shall have the ability to track the TAA Petition numbers in the system and the employer information. The proposed system shall allow ability to update a Petition number database, the number of Employees affected if the Employer provides updated information. | FR-10:E |
FR-SECTION 11 Priority High Med
| Low | LABOR MARKET INFORMATION (LMI) | |||
| Requirements to create and use LMI data to assist employer and individual as well as industry recruiters or economic developers | SECTION 11 | |||
| FR-11:A | High | The proposed system shall provide LMI Analysis tools to allow labor market and economic professionals to analyze current and historic labor market information. | FR-11:A | |
| FR-11:B | High | The propose system shall identify source of any external data used for LMI analysis and if the data has been validated. | FR-11:B | |
| FR-11:C | High | The proposed system shall be able to interface to existing MD LMI data. | FR-11:C | |
| FR-11:D | High | The proposed system shall, where appropriate, drill down into LMI via detailed industry (NAICS) and detailed occupation (O*NET). | FR-11:D | |
| FR-11:E | High | The proposed system shall have the capability to visually and geographically display information on current labor supply and demand to include availability of current job openings by occupational title and corresponding skills of current jobseekers, prevailing wage. | FR-11:E | |
| FR-11:F | High | The proposed system shall have the capability to graphically display on a clickable map the information required by labor market analysts and economic developers. This shall include a search of real time data for skills, tasks, keywords for an area. | FR-11:F | |
| FR-11:G | High | The proposed system shall include the ability to view labor market trends including area, industry and occupation information. | FR-11:G | |
| FR-11:H | High | The proposed system shall provide available area selection for LMI analysis including at a minimum MD zip codes, MD cities, MD counties, MD Economic Development Regions, MD Metropolitan Statistical Areas, MD Workforce Investment Areas, MD Regional Workforce Areas, and the State of Maryland. | FR-11:H | |
| FR-11:I | High | The proposed system shall include the ability to create analysis based upon selectable time periods should include months, quarters, and years. | FR-11:I | |
| FR-11:J | High | The proposed system will have Employment and Wage Data (Occupation - occupational employment and wages, occupational employment by Industry, occupational employment & projections (long-term and short-term), occupational licensing requirements, occupational licensing details;) Industry – (quarterly census of employment and wages (QCEW), current employment statistics (CES), staffing patterns, industry employment & projections (long-term and short-term), local employment dynamics/quarterly workforce indicators) Labor Force – Local Area Unemployment Statistics (LAUS), US census commuting patterns, unemployment insurance claimants by industry, unemployment insurance claimants by occupation). Economic Indicators (property values, sales, tax revenues, building permits, consumer price index, producer price index). Demographics (income, population, US census commuting patterns, US census labor force). Advertised Jobs Data*(wage rates, jobs by area, industry, and occupation, job education requirements, job experience requirements). Supply and Demand* (number of unemployed per job opening, education program completers). | FR-11:J | |
| FR-11:K | High | The proposed system will have the option to customized an LMI site for Maryland that contains preestablished tables and dashborads and links to other sites. | ||
| FR-11:L | High | The proposed sytem should have a web based utility that is specifically designed to import and export data to and from the Workforce Information Database (WID). The tool should validate all data entered, including checks for empty fields, referential integrity, and primary key violations. Rejected data can be exported to an external file. | ||
| FR-11:L |
FR-SECTION 12 Priority High Med
| Low | FEATURES FOR ELIGIBLE TRAINING PROVIDERS: | ||||
| Requirements to include the ability to maintain the WIOA required Eligible Training Provider List with the ability to display performance of each providers training programs. | SECTION 12 | ||||
| FR-12:A | High | The proposed system shall interface with Maryland's Department of Higher Education Commission (MHEC), and accept an import of approved WIOA training provider and course information data. | Maryland specific process | FR-12:A | |
| FR-12:B | High | The proposed system shall include online functionality with instructions and/or help screens for prospective training and service providers to register, input training programs and request approval for such services and the ability for providers to record other basic information associated with the training they provide. | FR-12:B | ||
| FR-12:C | High | The proposed system shall have to collect at minimum: |
• Contact Name
• Address
• Phone
• Fax
• Home Page
• E-mail #1
• County
• Local WDB(s)
• Provider Agreement
• Time in business
• Accreditations
• Recognized under Title IV of the Higher Education Act of 1995
• Recognized under the National Apprenticeship Act
• ADA Compliant
• Maryland Agencies that have licensed this organization
• Description
| FR-12:C | |||
| FR-12:D | High | The proposed system shall allow training providers the ability to apply for Local and State WorkforceDevelopment Board approval by entering training program information directly online. | FR-12:D |
| FR-12:E | High | The proposed system shall not allow a WIOA Individual Training Account (ITA) to be issued to a non-approved training provider and program. | FR-12:E |
| FR-12:F | High | The proposed system shall have the ability to view the training provider and drill down into the details of the provider including available training programs and their training program performance by each year and by federal reporting guidlines. | FR-12:F |
| FR-12:G | High | The proposed system shall show training providers and other education services for specified occupational areas. | FR-12:G |
| FR-12:H | High | The proposed system shall allow training programs to be classified via the Classification of Instructional Programs (CIP) Code. | FR-12:H |
| FR-12:I | High | The proposed system shall show all approved training providers by funding source (WIOA, TAA, other) for a geographical area or statewide. | FR-12:I |
| FR-12:J | High | The proposed system shall display all the training programs and training providers in the State of Maryland and be able to distinguish between those that are approved and not approved. | FR-12:J |
| FR-12:K | High | The performance outcomes of providers programs shall be displayed for each training provider. | FR-12:K |
| FR-12:L | High | The proposed system shall allow individuals to search for training programs at a minimum by keyword, title, occupation, salary range and career cluster and geographic location. | FR-12:L |
| FR-12:M | High | The proposed system shall enable staff to automatically communicate to the training provider when they have been approved or not approved. | FR-12:M |
| FR-12:N | High | The proposed system shall use saved templates selected by staff to communicate to training provider. | FR-12:N |
| FR-12:O | High | The proposed system shall include the ability to view education services and training providers for specified occupational areas including performance outcomes of the training providers. | FR-12:O |
| FR-12:P | High | The proposed system shall include fully functional components for staff and supervisors to assist individuals and employers, and to track and manage program services and activities provided to individuals and employers. | FR-12:P |
| FR-13:Q | High | The proposed system shall create annual Eligble Training provider extracts for USDOL submision that combines data from all providers delivered via FTPSite, wages and prior year files that follow federal reproting guidlines. identify errors, allow for error correction and recreation of data extract file daily. | FR-13:Q |
FR-SECTION 13 Priority High Med
| Low | Staff Features: CASE MANAGEMENT | |||
| Requirements to have staff manage their case list | SECTION 13 | |||
| FR-13:A | High | The proposed system shall use a common intake system that will be able to track all services including self-services and staff assisted services as part of the individuals or employer’s profile. | FR-13:A | |
| FR-13:B | High | The proposed system shall be able to exchange data bi-directionally with Maryland’s Unemployment Insurance system and other job related websites as required by Federal and/or State requirements. | FR-13:B | |
| FR-13:C | High | The proposed system shall assign each individual or employer a unique ID that will be used as the primary key throughout the proposed system to identify the individual/employer. The proposed system shall print this number on reports and allow staff to be able search by this number. | FR-13:C | |
| FR-13:D | High | The proposed system shall collect and store multiple Identifiers in each profile as needed, this shall include: |
(a) SSN
(b) FEIN
(c) Employer Account number
(d) Alien Registration number
(e) State education student unique identifier
(f) USDOL unique identifier
| (g) Swipe Card ID number | FR-13:D | ||||
| FR-13:E | High | The proposed system shall collect complete SSN and make available to authorized staff, but will only display last 4 digits on all subsequent screens | FR-13:E | ||
| FR-13:F | High | The proposed system shall not use SSN as a primary key. | FR-13:F | ||
| FR-13:G | High | The proposed system shall limit the ability for Case managers to delete/change SSN based upon the users' security rights. | FR-13:G | ||
| FR-13:H | High | Individual participants served shall have all of their information organized in user-friendly profiles to include general information, employment plan, job search history, self-assessments, case management, plans, and programs (WP, WIOA, TAA or other). | FR-13:H | ||
| FR-13:I | High | The proposed system shall allow staff to record all Equal Opportunity (EO) data required for all individuals including those enrolled and not enrolled further in a program. | FR-13:I | ||
| FR-13:J | High | The proposed system shall capture information for participant intake in accordance with information required by the USDOL to include recording of source documentation required for individual data elements (i.e., recording verification data). | FR-13:J | ||
| FR-13:K | High | The proposed system shall keep a separate workforce program application if a participant re-enrolls after a previous exit. There propose system shall prevent individuals from re-enrolling for 90 days between program exit and re-enrollment as required under Department of Labor regulations. | |||
| FR-13:K | |||||
| FR-13:L | High | The proposed system shall support co-enrollment into multiple workforce programs by any client and display and report all information in a logical and organized format. | FR-13:L | ||
| FR-13:M | High | The proposed system shall have an audit trail log that records all changes, updates and modifications. The proposed system’s audit trail shall include date change, user ID and record of change. | FR-13:M | ||
| FR-13:N | High | The proposed system shall allow authorized staff to view Audit trail log and search and sort for specific information. | FR-13:N | ||
| FR-13:O | High | The proposed system shall allow for the recording of the assessment scores. This shall include the ability to enter multiple test results and track progress of customers who may have multiple intensive assessments. | FR-13:O | ||
| FR-13:P | High | The proposed system shall allow the recording of Youth Educational Functioning Level/Literacy Numeracy assessment scores and the ability to track if the Youth improved one Educational Functioning Level. | FR-13:P | ||
| FR-13:Q | High | The proposed system shall allow the recording of 5 allowable Measurable Skill Gains towards technical occupational gains while participants are attending training and or eductaion. | FR-13:Q | added, so numbering is now off | |
| FR-13:Q | High | The proposed system shall have the capability to print (or use other electronic communication) predetermined case management related letters for specific occasions. For example; referrals to other agencies, cover letters and services will be form letters within the application that could be printed and provided for participants. | FR-13:Q | ||
| FR-13:R | High | The proposed system shall track required follow up services after exit. | FR-13:R | ||
| FR-13:S | High | The proposed system shall allow exit to be either a staff triggered exit occurs or system generated exit determined under the US DOL definitions as being 90 days after the last service is completed or ends. Special exit circumstances may result in immediate exit, such as the death of a participant and other exclusions as idciated by USDOL. | FR-13:S | ||
| FR-13:T | High | The proposed system shall have the ability to only record post program services or post program case notes after case exits and not current enrollments. This shall the difference between enrolled services and post-program services. | FR-13:T | ||
| FR-13:U | High | The proposed system shall provide the capability to restrict/allow viewing of case notes based on staff login profile. | FR-13:U | ||
| FR-13:V | High | The proposed system shall provide the capability to limit access to inquire only based on staff login profile. | FR-13:V | ||
| FR-13:W | High | The proposed system shall provide the capability to record all services including case notes, which shall include date of service, actual date of entry and ID of staff who keyed service or if it is a self-service. | FR-13:W | ||
| FR-13:X | High | When a case note is created, the proposed system shall record the staff name and current date automatically without the staff being able to change. | FR-13:X | ||
| FR-13:Y | Med | The proposed system shall have the ability for Staff to attach an electronic file(s) to the individual or employers profile and file shall be able to be accessed by anyone who has rights to view this profile. | FR-13:Y | ||
| FR-13:Z | High | The proposed system shall have the capability to create referrals, either electronically or by having the ability to print, to prospective employers, State agencies, and other service agencies. | FR-13:Z | ||
| FR-13:AA | High | The proposed system shall have the capability to auto-generate case management actions and notifications electronically by e-mail, SMS text, social media, postcard, or letter. | FR-13:AA | ||
| FR-13:AB | High | The proposed system shall have the capability to electronically notify partner agencies that a referral has been generated and when the individual has been served. | FR-13:AB | ||
| FR-13:AC | High | The proposed system shall have the capability to electronically generate reminder notices, alerts, or other similar correspondence to initiate case management activities. | FR-13:AC | ||
| FR-13:AD | High | The proposed system shall ensure that notices are recorded as part of the profile to have historical information. For example, the reminder notices or alerts shall be created by staff for specific client cases to ensure follow ups are done, activities are scheduled, and exit dates are scheduled. | FR-13:AD | ||
| FR-13:AE | High | The proposed system shall provide system generated electronic alerts regarding case management activities. For example, system generated alerts would occur for all critical dates to be defined by the State. | FR-13:AE | ||
| FR-13:AF | High | The proposed system shall use State algorithm to rank UI claimants for targeted early intervention program, and record the ranking within the case file. Ranking shall be updated if/when profiled. | FR-13:AF | ||
| FR-13:AG | High | The proposed system shall track services for ranked early intervention UI customers, and report event attendance and No Shows via a custom report. | FR-13:AG | ||
| FR-13:AH | High | The proposed system will collect all necessary eligibility requirements within program defined applications, for WIOA, TAA, WP, JVSG, MSFW, Apprenticeship and NDWGs | FR-13:AH | ||
| FR-13:AI | High | The proposed program will have a service mapping structure, wheres ervcies are made avaible to programs and federal extract will use that mapping to determine which fields of USDOL correspond to service delivery | FR-13:AI |
FR-SECTION 14 Priority High Med
| Low | Staff Features: Scheduler | |||
| Requirements to have an integrated scheduler for both staff and users | SECTION 14 | |||
| FR-14:A | Med | The proposed system shall have the ability to schedule appointments for individual or Employer contacts to meet with staff. | FR-14:A | |
| FR-14:B | High | The proposed system shall allow staff and/or their supervisor to maintain their own calendar. | FR-14:B | |
| FR-14:C | High | The proposed system shall allow individual to schedule an appointment with staff in advance from the American Job Center or online. | FR-14:C | |
| FR-14:D | High | The proposed system shall record the events that are identified as a service and record on the individual’s profile. | FR-14:D | |
| FR-14:E | High | The proposed system shall allow staff to create events and locations and sign up individuals for this event. | FR-14:E | |
| FR-14:F | Med | The proposed solution shall have the ability to send a reminder of events by email, text and/or social media. | FR-14:F | |
| FR-14:G | High | The proposed sytem must provide manual or online registration of individuals for state and local events. Restrictions such as class size limits must be set. Additionally, system should allow staff to input and track the attendance of individuals at one-stop events. | FR-14:G | |
| FR-14:H | The proposed event calendar should allow for virtual events such as Virtual Job Fairs | FR-14:H | ||
| FR-SECTION 15 | Priority |
High Med
| Low | Staff Features: TRACKING SERVICES | |||
| Requirements to have the ability to track services provided to both individuals and employers | SECTION 15 | |||
| FR-15:A | High | The proposed system shall have the ability to record services for Employers and individuals that are provided by staff or are self-services. | FR-15:A | |
| FR-15:B | High | The proposed system shall allow the user to see services that are available are limited to the eligible program and/or additional characteristics about eligible program (i.e. a participant who is eligible for WP would see all the WP services and if they were a veteran, they would see additional services available). | FR-15:B | |
| FR-15:C | High | The proposed system shall have the ability to record case notes/multiple services for a group of individuals on one screen (i.e., We have a class with 20 individuals attending and we want to record the same service including dates and notes for all 20 individuals). | FR-15:C | |
| FR-15:D | High | The State’s System Administrator shall have the ability to configure system to add new services that can be collected based upon the programs they are enrolled in (WIOA, WP, TAA, Apprenticeship, and/or Others Locally Created programs). The proposed system shall use a template but have the ability to add individual fields if needed. | FR-15:D | |
| FR-15:E | High | The proposed system shall have the ability for the State System Administrator to mark services as inactive so they can no longer be selected based upon a date time. | FR-15:E | |
| FR-15:F | High | The proposed system shall provide the State System Administrator with the ability to add additional fields to services to collect new information. | FR-15:F | |
| FR-15:G | High | The proposed system shall limit the services provided after exit to post-program activities. | FR-15:G | |
| FR-15:H | High | The proposed system allows for automated bulk service assignment, via event and/or scan card. | FR-15:H | |
| FR-15:I | High | The proposed system shall allow State to control the prerequisites and duration for assignable services. | FR-15:I | |
| FR-15:J | High | The proposed system must abiltity to provide contract managment, functionality shall streamline and manage interactions with employers; organize, automate and synchronize employer outreach, coordinated customer service, and recruitment support. Including automated staff contact lists, lead management, contact management, account management, lead follow-up and territory/staff expectations management. System must create marketing leads manually or automatically form jobs and the employer database, identify overdue contacts to improve network strength. Create custom surveys for employers with options to resend surveys on a periodic basis to gauge changes in the marketplace. Survey results can be analyzed individually or in aggregate graphed results. Also, system should have options to integrate with the Work Items module and Document Management. | FR-15:J | |
| FR-15:K | High | Services should include for individuals a link for: Financial Services (Overall Budget Planning, Training Budget Planning, Transition Budget Planning, Financial Assistance Links). Education Services (Financial Assistance Links, Training Budget Planning). Community Services (eligibility requirements, programs and services). Unemployment Services (eligibility, filing, unemployment benefits). Veteran Services (list of available services). Youth Services (list of available services). Senior Services (list of available services). Disability Services (list of available services). Provided Services (description of available services). | FR-15:K | |
| FR-15:L | High | Services provided to employers and services provided to indiviudals must be tracked by federal reporting categories as required by USDOL. Syetm must provide the ability to map services to each required reporting field, where services maybe mapped to more than one. the ability to differnate services for adult, youth, program, and grouping must be allowed. . | FR-15:L | |
| FR-15:M | High | The proposed system should have an Automated Tracking of Services and Events on location using scan card reader technology. This feature should have corresponding system reports for tracking | FR-15:M |
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