Past Performance Survey FN1611-26.docx

This is a Past Performance Survey document designed to evaluate the quality of sales representation services provided by a contractor on solicitation FN1611-26. The survey instrument contains ten evaluation questions assessing the sales representative's responsiveness, product knowledge, and service quality across key performance areas including timeliness in answering questions and providing quotes, ability to suggest solutions to fulfill customer requirements, product knowledge of furniture offerings, overall service satisfaction, post-order communication, and post-project follow-up verification. The document also requests customers to rate the overall performance of the sales representative on a four-point scale (Excellent, Good, Fair, Poor) and indicate willingness to utilize the representative for future projects.

The survey is associated with solicitation FN1611-26, a Sales and Marketing opportunity issued by the Department of Justice Bureau of Prisons Correctional Facilities for UNICOR Office Furniture Group. The solicitation has a deadline for questions on 9/24/26 and a closing date of 9/4/26. The document includes placeholder fields indicating this is a template survey that would be distributed to past customers or clients to gather performance feedback on sales and marketing activities related to office furniture products and services.