Performance Work Statement (PWS) Parking Management Services

PERFORMANCE WORK STATEMENT (PWS)

FOR PARKING MANAGEMENT SERVICES

GENERAL INFORMATION

Description of Services/Introduction

The contractor shall provide all equipment, tools, materials, and other items and non-personal services necessary to perform parking management services as defined in this Performance Work Statement. The contractor shall perform to the standards in this contract.

Background

The Frances Perkins Building (FPB) garages require parking management services in the near future. There is an ongoing need for these services.

FPB has 3 independent parking garages:

East Garage: 449 spaces; almost exclusively tandem spaces North Garage: 228 spaces South Garage: 221 spaces

Objective

The objective is to provide parking management services and control access to above identified three garages in the FPB.

Scope

The contractor shall provide services for parking management at the FPB. Services include parking management and oversight of the three garages in the FPB. They also includes, but are not limited to, access control, and assessments.

1.4.1 Fully Automated Service Requirement

The contractor shall provide a full service modernized parking management system. This shall include completely automating controlled entry and exit using license plate identification, PIV, contractor-provided cards, or similar technology.

1.4.2 Contractor Staffing & Customer Support

There is no expectation that contractor personnel will be on site, except to maintain and repair contractor-owned equipment as required. The contractor shall prove 24 hour/7 days a week customer service via voice, text, web, web messaging, e-mail, etc. to allow for around the clock customer service availability. The contractor shall also provide fully online web and mobile-enabled parking application and payment process accepting all major credit and debit cards, with capability to establish automatic payments. Additionally, the contractor shall offer an android/apple app where parkers can make payments from their smart phones. The contactor shall also manage the parking application process including quality control of applicants’ input and then routing to the appropriate government approving officials for daily and monthly parking.

1.4.3 Parking Metrics

The contractor shall provide an online dashboard where government officials can track garage usage in real time, view trend data, and generate reports.

1.4.4 Parking Infractions

Department of Labor personnel will impose parking infractions. However, the contractor shall provide a system where Department of Labor personnel can issue parking infractions electronically within the contractor’s database. Parking infractions shall be able to be viewed in real time by government officials.

1.4.5 Parking Application Processing

The contractor shall accept parking applications for individuals wanting to park at the FPB. The contractor shall include a parking registration form on their website/app to allow folks to provide information necessary to park at FPB. Required information will include the employee’s Service Computation Date (SCD), which is their federal service employment start date, as well as their supervisor (to include their supervisor’s e-mail). Once the application is submitted to the contractor, it will be forwarded to the supervisor for their review/approval. The application will also allow for one of the following parking priority designations:

A. Official Necessity (permits to a limited number of employees who need to service the building—primarily facilities and security people).

B. Employees with Disabilities (they must register through OASAM CRC, have accessible state license plates or accessible state hang tag).

C. Vanpools (prioritized by the greatest number of people in the vanpool then combined SCD). The contractor shall verify the identification of all vanpool riders. Currently the Department of Labor has a MOA with the Department of Justice, Bureau of Prisons to allow for 72 vanpools to be eligible to park in the East Garage.

D. Carpools (prioritized by the greatest number of people in the carpool then combined SCD). Children who attend the FPB daycare count as carpool members. The contractor shall verify the identification of all carpool riders.

E. SES Priority Permits F. Schedule C Priority Permits G. Single Riders (all others prioritized by SCD). The contractor shall verify the single rider’s SCD with their supervisor.

The contractor shall maintain a current list of monthly parking permit holders based upon the identified parking priority. This list will be available for DOL leadership to see at any time.

Period of Performance

The period of performance shall be for one (1) Base Period of 12-months and four (4) 12-month option periods, if exercised.

The Government reserves the right to extend the term of this contract in accordance with the terms and conditions contained in clause 52.217-9 entitled, “Option to Extend the Term of the Contract”.

General Requirements

Quality Control

The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. As a minimum, the contractor shall develop quality control procedures that address the areas identified in Technical Exhibit 1, “Performance Requirements Summary”. The quality control plan shall be submitted to the Contracting Officer’s Representative (COR) or CO upon request. Any proposed change to the plan shall be submitted to the COR for review and approval.

Quality Assurance

The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

The Government reserves the right to perform quality assurance at any time to ensure that the requirements of the PWS are being met.

Government Remedies

The contracting officer shall follow FAR 52.212-4, “Contract Terms and Conditions-Commercial Items” for contractor’s failure to perform satisfactory services or failure to correct non-conforming services.

Recognized Holidays

None. Contractor is required to perform serviced 24/7/365.

Hours of Operation/Place of Performance

The Contractor shall provide services at the Frances Perkins Building; 200 Constitution Ave, NW, Washington DC; 20210

1.6.5.1. Garage Hours

The garages are open as follows Monday thru Friday (except federal holidays):

North Garage: 5:45 a.m. 8:00 p.m.

East Garage: 5:45 a.m. – 8:00 p.m.

South Garage: 5:45 a.m. – 8:00 p.m. The South Garage is staffed by security 24 hours, 7 days a week, with a badge access through gate.

1.6.5.2. Garage Days

The North and East garages are open on business days, and the South garage is open every calendar day.

DOL employees may park in the South Garage for free of charge outside of normal garage hours. However, if they fail to move their vehicle before normal garage hours, they will be forced to pay the daily parking fee before they may be allowed to exit the South Garage.

1.6.5.3. Garage Hours of Operations

The Contractor shall provide parking services and garage access Monday through Friday, excluding federal holidays, as follows:

North Garage coverage: 5:45 a.m. 8:00 p.m.

East Garage coverage: 5:45 a.m. – 8:00 p.m.

South Garage coverage: 5:45 a.m. – 8:005 p.m. Outside these hours, the contractor shall ensure their system in the South Garage is locked in the “open” position to allow anyone with a PIV (badge) to enter at the discretion of the security guard.

All hours of operations are subject to change by DOL at its sole discretion.

Type of Contract

This is a fixed price concession contract.

Security Requirements

Not Applicable

Special Qualifications

Not Applicable

Post Award Conference/Periodic Progress Meetings

The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

Contracting Officer Representative (COR)

A COR will be delegated under separate cover.

Contract Manager

The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract.

Identification of Contractor Employees

Not applicable.

DEFINITIONS & ACRONYMS

Business day. A business day is defined as Monday through Friday, not including Federal holidays.

Calendar day. A calendar is defined as Monday through Sunday throughout the year, with no exceptions.

Contracting Officer’s Representative (COR). A representative from the requiring activity assigned by the Contracting Officer to perform surveillance and to act as liaison to the contractor

Defective Service. A service output that does not meet the standard of performance associated with it in the Performance Work Statement.

Parkers. All individuals parking under all permit and pass programs

Permit holder. An individual who has paid for a pass.

Quality Assurance Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

Quality Control. Those actions taken by a contractor to control the performance of services so that they meet the requirements of the PWS.

Quality Assurance. Those actions taken by the government to assure services meet the requirements of the Performance Work Statement.

BOC. Business Operations Center

DOL. Department of Labor

FPB. Francis Perkins Building

OASAM. Office of the Assistant Secretary for Administration and Management

PWS. Performance Work Statement

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3.1. General

The government shall provide, the facilities, equipment, materials, and/or services listed Below.

3.2. Equipment

Not applicable.

3.3. Services

3.3.1. Utilities

The Contractor may connect to existing electrical outlets to operate license place reader equipment as well as physical barriers.

3.4. Facilities

Not applicable.

CONTRACTOR FURNISHED ITEMS AND SERVICES

4.1. General

Except for those items specifically stated to be government furnished in Part 3, The contractor shall furnish all things as necessary (i.e. online sales platform, tablets, and laptops) to accomplish the requirements of this PWS. Specifically, the contractor will provide, own, operate and maintain entry and exit access control equipment.

Location of access control equipment will be coordinated with the government to allow Proper vehicle security screening by security personnel. Access control manual override function will be located in the guard booth for each of the three garages.

Contractor is responsible for running new electrical feeds (conduit and cable) from existing panelboards as required to power the contractor’s access control equipment in each garage. Contractor is required to provide new circuit breakers in existing panelboards or install new panelboards, as required. Government will identify power source feeding each location once contractor provides access control equipment voltage and amperage requirements. Power sources may be up to 400 feet from access control points, depending on actual electrical requirements. Contractor is strongly encouraged to coordinate with government to determine power source as soon as possible. Contractor is responsible for providing all communication equipment necessary for access control equipment to interface with contractor’s parking management application/database.

Contractor’s communication solution must be fully commercially provided; no access to the DOL network or DOL communications systems will be authorized.

4.2. Clearance

PART 5 SPECIFIC TASKS

5.1. Basic Services

The contractor shall provide all personnel, equipment, tools, materials, supervision, and other items and non-personal services as necessary to perform parking management services. Parking management services shall comply with applicable DOL policies and procedures. Current policy for parking permits is part of the collective bargaining process and the policy is subject to change. Services under this contract includes:

5.2. Garage Management

The Contractor shall provide full automation within our three parking garages.

5.2.1. The Contractor shall maintain a database of parking permit holder’s contact information and permit numbers. Information in the database shall be accurate and complete. Access to the database shall be provided to the COR upon request. The Contractor shall utilize the database to contact permit holders to resolve problems within the garages (this includes tandem parking issues in our East Garage).

5.3. Access Control

5.3.1. The contractor shall only allow garage access to registered and paid parkers. Additionally, paid parkers may only have one of their registered vehicles park in a garage at any given time. Bicycle access to the FPB is not controlled. Permits and passes issued for the FPB include:

· Visitor (daily) parking permits: The contractor shall provide an option for visitors (non-DOL federal employees) to purchase daily parking via their system. The contractor shall mandate the visitor identify a name of a sponsor (they must be a DOL federal employee) that will sponsor the visitor and approve their visitor parking request via their federal e-mail. Once sponsor approval is provided to the contractor, the contractor shall contact the visitor and request payment for the approved day(s).

· Monthly parking permits: Monthly parking permits must be DOL federal employees or approved by the FPB Parking Manager on a case by case basis. The contractor shall operate a monthly parking registration website and coordinate every monthly parking permit with the FPB Parking Manager before the monthly parking permit requestor is granted monthly parking (upon payment).

· Special Passes (Blue passes): The contractor shall provide an option for the Office of the Secretary of Labor to grant individuals free access to the parking garages on an as needed basis.

· GOV Passes: The contractor shall grant free full time access to government vehicles. The FPB Parking Manager will notify the contractor which garage the government vehicles are assigned to (East, North, or South).

· Motorcycle Passes: The contractor shall allow motorcycles and mopeds to park for free by allowing security personnel a button that allows them to raise the barricades upon entry and exit.

· Childcare Parents Passes:. The contractor shall allow for FPB Child Care Parents to park temporarily in the North Garage for thirty (30) minutes, two (2) times each day. This process will be managed via the contractor’s website/app and coordinated directly with the FPB Child Care Manager or designee. If child care parents fail to depart the garage within 4 hours of parking garage entry, they will be forced to pay the daily parking fee before being allowed to depart the garage.

5.4. Inspection and Assessments

5.5. Citation Issuance

5.6. SALE OF PARKING PERMITS

5.6.1 Parking applications will be received by the contractor but approved by the government and the government will notify the contractor of approved applications. Parking applicants will typically be federal DOL employees but certain non-federal DOL employees will be allowed to purchase monthly parking permits on a case by case basis as decided by the FPB Parking Manager or designee. Parking garages are not open to the general public.

5.6.2 The Contractor shall sell passes for whole months only and may sell passes for multiple months at a time at the request of the permit holder.

5.6.3 The Contractor shall not sell parking permits beyond any part of a contract option period that has not been exercised by the Government.

5.6.4 The Contractor may charge late fees but the fees must be approved by the COR and posted on the contractor’s website/app.

5.6.5 The Contractor shall establish a secure, on-line process to accept payments for permits via computer or smart phone.

5.6.6 The Contractor shall maintain complete, accurate and consistent records/files on each daily and monthly parking permit and each month's collection. Such records will be subject to audit by the Government and shall meet generally accepted accounting principles.

5.6.7 The Contractor shall not charge or collect fees with regard to official Government vehicles, special passes issued by the Office of the Secretary of Labor, motorcycles, and bicycles.

5.6.8 Intermittent or daily parking passes shall be available for purchase in case of unusual events and emergency situation as directed by the COR. Passes must be approved by DOL management or the COR prior to issuance and will be assessed based on a daily pro-rated share of the currently monthly rate.

5.6.9 All these activities will be conducted online in the automated web-accessible system provided by the contractor.

5.7. Utilization Reports

The contractor’s parking management system shall provide real-time utilization data for each garage as well as a reporting module that allows the government to create fully customizable reports from the data in the system. The contractor shall generate and submit weekly and monthly utilization reports to the government.

PART 6 APPLICABLE PUBLICATIONS

6.1. Publications Applicable to This PWS

Not Applicable.

TECHNICAL EXHIBIT 1

Performance Requirements Summary

Performance Objective (The Service required—usually a shall statement)

Method of Surveillance (and who performs) {e.g. 100% inspection by COR}

PRS # 2.

Managing parking permits in accordance with PWS Section 5.3

PRS # 3.

Selling parking permits in accordance with PWS Section 5.4

PRS # 4.

Providing utilization reports in accordance with PWS Section 5.5

TECHNICAL EXHIBIT 2

Deliverables Schedule

This table may not reflect all due deliverables. The Contractor shall ensure all deliverables required by this PWS are provided accurately and on-time.

TECHNICAL EXHIBIT 3

Historical # of Parking Permits Sold by Month for 2025:

*** Daily permit sales (DOL employee & visitor) average approximately 5 permits per day *** image1.emf