4._Section_4.1_Statement_of_Work.pdf

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RFP NNJ15553635R SECTION 4.1

SECTION 4.1 STATEMENT OF WORK

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TABLE OF CONTENTS

1.0 INTRODUCTION

1.1 SCOPE

1.2 CUSTODIAL SERVICES MANAGEMENT

1.2.1 Custodial Phase-In Plan

1.3 DESCRIPTION OF FACILITIES

1.3.1 Physical Access Management (PAM)

1.3.2 Floor Area Types

1.4 LOCATION OF SERVICES

1.5 HOURS OF OPERATION

1.6 FREQUENCY OF SERVICE

1.7 WORK SCHEDULING

1.8 DEFINITIONS AND ACRONYMS

1.9 RECORDS AND REPORTS

1.11 SAFETY AND HEALTH

1.12 QUALITY ASSURANCE

1.13 EMERGENCY PREPAREDNESS

1.14 ENVIRONMENTAL MANAGEMENT SYSTEM (EMS) AND COMPLIANCE

1.15 INFORMATION TECHNOLOGY (IT)

1.15.1 Government-Provided Computer Workstations

1.15.2 Government-Provided Office Telephones

1.15.3 FAX Machine Transmission Capability

1.15.4 Applications, Protocols, IT Systems

1.15.5 IT Security

1.15.5.1 Contractor Responsibilities

1.15.5.2 IT Training

1.16 CONTRACTOR FURNISHED ITEMS

1.16.1 Vacuum Cleaners

1.16.2 Waste Container Liners

1.16.3 Vehicle Management and Regulations

1.17 GOVERNMENT FURNISHED PROPERTY

1.17.1 Facilities Management

1.18 CONTRACT PERSONNEL

1.18.1 Personnel Requirements

1.18.2 Project Manager

1.18.2.1 Authority to Act

1.18.2.2 Availability

1.19 UNIFORMS

1.20 TRAINING AND CERTIFICATION REQUIREMENTS

1.20.1 Clean Up of Blood and other Infectious Materials

1.21 MATERIAL REQUIREMENTS

1.21.1 Items Covered Under EPA Comprehensive Procurement Guidelines (CPG)

1.21.2 Cleaning Product Requirements

1.21.3 Buy Quiet Requirement

1.22 PERFORMANCE SURVEILLANCE AND EVALUATION

2.0 BASIC SERVICES

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2.1 BASIC, REGULARLY SCHEDULED SERVICES

2.1.1 Drinking Fountains and Wash Stations

2.1.2 Interior Glass Cleaning

2.1.3 Elevator Cleaning

2.1.4 Dusting & Cleaning Entrances, Hallways, and Carpeted Areas

2.1.5 Clean & Service Restrooms and Medical Offices

2.1.6 Machine Scrub Restroom Floors

2.1.7 Inside Stairs, Stairwells, Ramps, and Landings

2.1.8 Inside/Outside Entrance Area Floors

2.1.9 Hard Floor Cleaning

2.1.10 Vacuum Carpets and Rugs

2.1.11 Spray Buffing in Hallways

2.1.12 Dusting and Cleaning

2.1.13 Recycling Program

2.1.14 Solid Waste Removal

2.1.14.1 Interior Waste Containers

2.1.14.2 Exterior Waste Container

2.1.14.3 Tobacco Receptacles

2.1.14.4 Solid Waste Removal Service

2.1.15 Strip, Seal, and Wax/Finish Hard Floors

2.1.16 Steam Clean Carpet/Rugs

2.1.17 Pest Control

2.1.17.1 Exterior Pest Control

2.1.17.2 Interior Pest Control

2.1.17.3 Termite Services

2.1.18 Annual Hurricane Preparations

2.2 EMERGENCY CUSTODIAL SERVICES

2.3 SPECIAL EVENTS

2.3.1 Supplemental Waste Removal

2.3.1.1 Municipal Solid Waste Removal

2.3.1.2 Portable Restrooms

3.0 INDEFINITE DELIVERY/INDEFINITE QUANTITY (IDIQ)

4.0 MISCELLANEOUS UNSCHEDULED SUPPORT TASKS

ATTACHMENT A: ACRONYMS

ATTACHMENT B: DEFINITIONS

ATTACHMENT C: PARAGRAPH NUMBER (PN) FREQUENCIES

ATTACHMENT D: FREQUENCIES OF SERVICE

ATTACHMENT E: DUMPSTER AND ROLL-OFF TABLE SCHEDULE

ATTACHMENT F: BIO-PREFERRED PURCHASING PRODUCT CATEGORIES

ATTACHMENT G: CLEANING AND DISINFECTION OF PATIENT CARE AREAS-

ENVIRONMENTAL SURFACES

SUBJECT:

PURPOSE:

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SCOPE:

DEFINITIONS:

POLICY:

COMPLIANCE DOCUMENTS:

QUALITY RECORDS:

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1.0 Introduction

1.1 Scope

The Contractor shall provide all resources to perform the custodial services identified within this Statement of Work (SOW), except for Government Furnished Property (GFP) identified in this contract for the Johnson Space Center (JSC), Ellington Field (EF), and the Sonny Carter Training Facility (SCTF) in Houston, Texas. The Custodial, Housekeeping, Waste-removal and Insect Extermination (CHWIE) Contract is a single contract serving all three work sites and consists of basic, regularly scheduled services including: drinking fountain and wash station cleaning; mirror and glass cleaning; elevator cleaning; dusting/cleaning entrances, hallways, and carpeted areas;

clean and service restrooms, medical offices, and laboratories; machine scrub restroom floors;

clean inside stairs, stairwells, ramps, and landings; clean inside floors; hard floor cleaning;

vacuum carpet and rugs; spray buffing in hallways; dusting/cleaning; recycling program; solid waste removal; strip, seal and wax/finish hard floors; steam clean carpet/rugs; pest control;

emergency services; and special events. The CHWIE contract provides limited housekeeping services at the Astronaut Gym and Quarantine buildings consisting of laundry services of towels and gym clothes and providing limited laundering of bed linens and bed making services. The Contractor shall focus on safety, environmental compliance, sanitary cleaning and customer service. The Contractor shall clean for health protection first and appearance second.

1.2 Custodial Services Management

The Contractor shall conduct Custodial services, management, administration, and risk management, necessary to fulfill the requirements of this contract. The Contractor shall provide for the planning, organization, control and reporting of all activities required by this contract.

The Contractor shall develop, and implement a Custodial Services Management Plan (DRD 008) to fully describe and integrate all parts identified within this SOW.

1.2.1 Custodial Phase-In Plan

The Contractor shall develop, update, and implement a Government-approved Custodial Phase-In Plan (DRD 016). The Contractor shall describe the Contractor’s management approach to fully transition Custodial functional operations, employee workforce, schedule of critical transition activities, and data requirements described in this contract from the incumbent Contractor by the contract start date.

1.3 Description of Facilities

JSC (including EF and SCTF) has an on-site population of approximately 7,300 civil servants and contractor employees and approximately 1,900 visitors daily. The site contains approximately 200 buildings with approximately 3.3 million square feet of interior floor space to be cleaned. The buildings are a mixture of administrative, office, laboratory, industrial, research, and storage facilities. The age and construction types of the buildings on the three sites vary widely from 1950’s era military wood frame structures at EF, to a huge enclosed swimming pool research and testing area at SCTF, to a college campus styled setting on the main site. The main site has a wide variety of building structures from maintenance buildings to certified Leadership in Energy & Environmental Design (LEED) office buildings.

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1.3.1 Physical Access Management (PAM)

The National Aeronautics and Space Administration (NASA) and the JSC maintain a Physical Access Management (PAM) system to control employee entry access into security restricted/limited facilities. Physical access is controlled through a Security Management System (SMS) using a smart badge/card reader entry at facility doors. The SMS has 146 entry access levels at the JSC main site, 29 entry access levels at the Sonny Carter Training Facility (SCTF) and 25 entry access levels at Ellington Field (EF). Some entry access levels are set-up to unlock and be in the open mode during normal JSC business hours (7:30 a.m. to 5:30 p.m. Monday through Friday) excluding Holidays, some access levels will require custodial employees and their management to request entry approval through the NASA Access Management System. Some other entry access levels are of a higher security clearance and will require a coordinated request with the Security Area Manager to receive an escorted entry.

When Custodial work requirements extend into the after normal business hours’ time period, Contractor’s management shall coordinate with the Area Manager of the affected security controlled level and with the JSC Emergency Dispatch Center (EDC). The coordination and scheduling of the entry of Custodial employees into these security controlled area shall be completed by calling the non-emergency EDC telephone number (281-483-4658). The EDC Dispatcher will coordinate the unlocking and relocking of the areas needed by Custodial employees after normal business hours entry.

Security access control levels are listed in Section 4.14 CONTROLLED ACCESS AREAS.

1.3.2 Floor Area Types

Floor surface types, as they relate to this Contract, are listed in Attachment B of this document.

1.4 Location of Services

The Contractor shall perform all Custodial services at JSC. Within the context of this SOW, the term “JSC” shall be used interchangeably to refer to the JSC main campus, EF and SCTF site locations. One way distances from the main campus to SCTF is approximately 3 miles and to EF is approximately 8 miles.

1.5 Hours of Operation

The Contractor’s core hours of operation for basic services shall be within 6:00 a.m. and 5:00 p.m. based on continuous shifts as per the Annual Work Plan (DRD 012).

Exceptions:

• 7 days a week, including Holidays, in the Bldg 30 Complex

• Monday through Saturday at the Gilruth Center

• Night shift schedule for stripping, waxing and scrubbing floors

• Otherwise directed by the Contracting Officer

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1.6 Frequency of Service

When a service is required less than three times per week and the time for that service falls on a Holiday, the service shall be provided on the workday preceding or following the Holiday. See Attachments C and D of this document, Paragraph Number (PN) Frequencies and Frequencies of Service.

1.7 Work Scheduling

The Contractor shall submit an initial work schedule, in accordance with the Custodial Cleaning Schedule (DRD 011), for basic services twenty (20) days prior to contract start. Upon Government approval, work shall be performed in strict compliance with the schedule. Changes to the work schedule shall be submitted for Government approval in advance of the change being implemented.

1.8 Definitions and Acronyms

Acronyms and Definitions used throughout this contract are identified in Attachments A and B of this document, respectively.

1.9 Records and Reports

The Contractor shall maintain records and reports necessary to substantiate Custodial services have been performed. The Contractor shall support Government audits with required personnel and documentation retrieval per requested schedule.

Report requirements are contained in individual Data Requirements Descriptions in Section

4.3 DATA REQUIREMENTS DESCRIPTION (DRD). Due dates are specified for each separate report. When the due date falls on a Saturday, Sunday, or Holiday, the report is due by 9 a.m., Monday, or the day following the Holiday. Reports shall be submitted electronically unless otherwise specified. The Contractor shall use the format specified in the DRD unless otherwise approved by Contracting Officer’s Representative (COR).

1.11 Safety and Health

The Contractor shall develop, implement, and maintain a Government-approved Safety and Health Plan (DRD 001) in accordance with JPR 1700.1 JSC Safety and Health Handbook. The Contractor shall develop, status, and maintain monthly Safety and Health Metrics through the submittal of the

JF288.

1.12 Quality Assurance

The Contractor shall develop and implement a Government-approved Quality Assurance (QA) Plan (DRD 007) compliant with ISO, 9001-2008.

1.13 Emergency Preparedness

The Contractor’s obligation may include resolution of unusual or emergency situations. The Contractor may be required to assist NASA, within the general scope of work, but in currently

4.1 - 8 unidentified ways, in preparation for, or in response to emergencies. Obligations under this requirement shall only arise when one or more of the criteria at FAR 18.001, enabling NASA to utilize “Emergency Acquisition Flexibilities”, are met. If the emergency preparedness and response requirements result in changes to the contract, all contract adjustments will be processed in accordance with the Changes clause of this contract.

The Contractor shall develop and implement an Emergency Preparedness Plan (DRD 004) ensuring compliance with JSC’s Emergency Preparedness Plan in accordance with NPD 8710.1, Emergency Preparedness Program, NPR 8715.2A, NASA Emergency Preparedness Procedural Requirements, and JPD 1040.2, JSC Emergency Preparedness Program.

1.14 Environmental Management System (EMS) and Compliance

The Contractor shall ensure that all work performed and equipment used to fulfill the requirements of this contract are in compliance with all Federal, state, and local regulations and public laws, and the following NASA JSC Directives: JPD 8500.1, JSC Environmental Excellence Policy;

JPR 8550.1, JSC Environmental Compliance Procedural Requirements; JPR 8553.1, JSC Environmental Management System Manual; JWI 8553.1, EMS Aspect/Impact Assessment and EMP Process; NPR 8570.1, NASA Energy Management Program; and JWI 8570.1, Energy Conservation. The Contractor shall provide data on sustainable acquisitions, waste reduction activity, energy efficient product procurement, and ozone depleting substances.

The Government remains the owner and operator of record for all environmental activities conducted at NASA owned properties unless otherwise documented in a signed agreement between NASA and the Contractor. The Contractor is advised that activities performed at JSC and associated facilities are subject to Federal, State and local regulatory agency inspections to review compliance with environmental laws and regulations. For on-site issues, JSC's Environmental Office will be the single point of contact with Federal and State regulatory agencies and their representatives unless otherwise directed by the Contracting Officer or the Environmental Office. The Contractor shall immediately notify the JSC Environmental Office when contacted by external regulatory agency representatives and follow the direction of the JSC Environmental Office. The Contractor shall complete, maintain, and make available to the Contracting Officer, JSC Environmental Office, JSC Energy Manager, or regulatory agency personnel all documentation relating to environmental compliance matters under applicable laws.

Upon issuance of a Notice of Violation or noncompliance to the Contractor, the Contractor shall notify the JSC Environmental Office. Should a Notice of Violation, Notice of Noncompliance, Notice of Deficiency, or similar regulatory agency notice be issued to the Government as a facility owner/operator on account of the actions or inactions of the Contractor or one of its subcontractors in the performance of work under this contract, the Contractor shall fully cooperate with the Government in correcting any problems and defending against regulatory assessment of any civil fines or penalties arising out of such actions or inactions.

1.15 Information Technology (IT)

The Contractor shall comply with all applicable NASA and JSC Information IT Policy Directives and the NPR 2810.1A, Security of Information Technology.

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1.15.1 Government-Provided Computer Workstations

The Government shall provide workstations identified in Section 4.19 GOVERNMENT PROVIDED SERVICES, to perform the requirements of the SOW. The workstations will have site standard software, including Microsoft Office, and will be maintained by JSC’s Information Resources Directorate (IRD) Technology support contract.

1.15.2 Government-Provided Office Telephones

The Government shall provide desktop office telephones connected to the JSC phone system, (identified in Section 4.19 GOVERNMENT PROVIDED SERVICES), to perform the requirements of the SOW.

1.15.3 FAX Machine Transmission Capability

The Government shall supply institutional FAX machine line connectivity and a copier equipped with FAX capability maintained by JSC’s IRD Technology support contract.

1.15.4 Applications, Protocols, IT Systems

The Contractor shall use only JSC-standard applications, protocols, or IT systems for use in this contract, unless prior authorization is obtained.

1.15.5 IT Security

1.15.5.1 Contractor Responsibilities

The Contractor shall ensure that IT systems used in the performance of this contract meet the requirements of NPR 2810.1A Security of Information Technology. See IT Security Management Plan (DRD 009).

1.15.5.2 IT Training

The Contractor shall ensure contractor personnel with access to Personal Computer (PC) workstations complete the annual IT Security Training in accordance with NPR 2810.1A Security of Information Technology.

New employees requiring access to JSC IT resources shall take the Basic IT security training within 15 business days of obtaining JSC IT System access. See IT Security Management Plan

(DRD 009).

1.16 Contractor Furnished Items

The Contractor shall furnish all supplies, equipment, personnel, tools, materials, supervision, and other items and services necessary to perform the SOW, unless otherwise specified. The Contractor shall also provide and maintain all auxiliary equipment required to store and dispense materials. See Contractor Furnished Items (DRD 010).

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The Contractor shall provide personnel, tools, and vehicles to transport materials, supplies and equipment. The Contractor’s vehicles shall be registered, licensed, insured, and operated in accordance with JSC Vehicle Code; JSC 27996.

The Contractor shall repair and replace manually or battery operated paper towel dispensers in kind.

Contractor shall repair or replace soap dispensers in kind. Contractor shall maintain these dispensers in working order and provide and replace the batteries. Electrically (non-battery) operated dispensers shall be repaired and replaced by the Government Facility Services Contractor.

Historical annual information: paper towel dispensers – 20 repairs and 20 replacements, and soap dispensers – 150 replaced.

NOTE: The paper towel, toilet paper and soap dispensers currently in use at JSC are made by Georgia Pacific (GP) and required to be filled with GP products. Changes to the product dispensers or consumables shall be approved by the CHWIE COR 30 days before removal and replacement according to a planned replacement schedule.

1.16.1 Vacuum Cleaners

The Contractor shall use High Efficiency Particle Arrest (HEPA) or equal, vacuum cleaners of industrial quality with a motor driven brush and beater-bar for carpeted areas and a hose attachment for corners, drapery and upholstered furniture.

The Contractor shall service the HEPA vacuum cleaners in compliance with manufacturer specifications and OSHA and JSC safety regulations.

1.16.2 Waste Container Liners

The Contractor shall furnish plastic waste container liners of commercial strength and size to protect each waste container and Centralized Trash Bin. The Contractor shall ensure no spillage or leakage occurs from the time trash is removed from waste container until properly disposed of as solid waste. Any leaks that do occur shall be cleaned up to mitigate any potential hazards.

1.16.3 Vehicle Management and Regulations

The Contractor shall provide and maintain Contractor owned or leased vehicles to meet the requirements of this contract. For the purposes of the requirements of this contract, a vehicle is defined as a car, sedan, light duty truck (such as a pickup truck or a van) or “box” truck.

Any Contractor vehicle used in the performance of this contract shall have the company name prominently displayed on both sides of the vehicle. The Contractor shall ensure all Contractor vehicles used in the performance of the SOW comply with JSC 27996, JSC Vehicle Code, Section 4.0, Table 3, Automobile Safety Requirements.

The Contractor shall use properly licensed vehicles to transport Contractor personnel, materials, and equipment used in the performance of this contract.

The Contractor shall ensure that employees’ private vehicles are not used in the performance of the requirements of the SOW.

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1.17 Government Furnished Property

Government-furnished property is identified in Section 4.17 GOVERNMENT FURNISHED PROPERTY (GFP). See the Government Property Management Plan (PMP) (DRD 020).

1.17.1 Facilities Management

Government provided facilities are identified in Section 4.16 Government Provided Facilities.

The Contractor shall designate an alternate Facility Manager (FM) for the facility they occupy to ensure FM duties are performed in accordance with JSC Work Instruction (JWI) 8831.1, “Facility Manager Program.” The Contractor shall conduct quarterly safety inspections of the facilities occupied by the Custodial Contractor and record results in the Building Inspection Tracking System (BITS).

Performance of operations in JSC Facilities such as stripping and waxing floors, carpet steam cleaning, or other major cleaning services shall be coordinated with the appropriate building FM to mitigate any potential hazards to employees.

The Contractor shall follow JSC Security regulations NPR 1620.3 regarding key request and key control for physical security of all assigned facilities providing a complete audit trail of all keys issued to Contractor personnel ensuring security of Government property. When keys are needed for offices or storage areas, the Contractor shall complete JSC Form 754 (JF754) and submit the request for each key to the Facility Manager of the Facility for approval. All keys provided to Contractor employees shall be returned upon employee termination, or at end of contract.

The Contractor shall keep the Contractors’ on-site offices, warehouse areas and storage areas free from accumulations of waste materials. Debris shall be packaged up and disposed of properly in accordance with Section 2.1.14 Solid Waste Removal of the SOW.

1.18 Contract Personnel

1.18.1 Personnel Requirements

The Project Manager and assigned alternate(s) shall be able to speak, read, and write English. The Project Manager or assigned alternate(s) shall be on site at all times while work is being performed. The Contractor’s management team shall be available to communicate with the COR during all hours of operation, and in the event of an emergency.

The Contractor shall employ licensed and insured specialty service providers when identified in the performance of this contract. These activities would include, but not be limited to, Pest Control Professionals and Window Cleaning above the first floor of a building. Personnel operating motor vehicles shall meet the requirements of JSC Vehicle Code; JSC 27996, and have a valid State of Texas Driver’s License or license of a state having a reciprocity agreement with Texas.

1.18.2 Project Manager

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The Contractor shall provide a Project Manager who shall be responsible for the performance of the work. The name of the Project Manager and an alternate (or alternates) who shall act for the Contractor when the Project Manager is absent shall be designated in writing to the CO and COR prior to the contract start date. For this contract, the Project Manager, or Alternate PM, may also serve as the Safety Manager.

1.18.2.1 Authority to Act

The Project Manager, or alternate, shall have full authority to act for the Contractor on all contract matters relating to daily operation of the contract.

1.18.2.2 Availability

The Project Manager, or alternate, shall be available during core hours within 30 minutes to meet at JSC with government personnel (designated by the COR) to discuss problem areas.

The Contractor shall provide telephone number(s) for the Project Manager and alternate so they can be reached during core hours and after core hours. The Contractor shall notify the COR with another point of contact in the event both Project Manager and alternate are scheduled to be unavailable.

1.19 Uniforms

The Contractor shall furnish and maintain all uniforms. The Contractor shall ensure Contractor personnel who come into regular contact with internal customers wear a uniform. Administrative personnel are exempt from this requirement. Uniform clothing shall be clean, suitable for the prevailing weather conditions, and display the name of the Contractor on the left front, and employee name on the right front of the shirt.

1.20 Training and Certification Requirements

The Contractor shall ensure the Contractor work force is trained and certified in the required areas of specialization and for each employee to safely perform required work. The Contractor shall establish and maintain training records for all personnel including training manuals and documentation of certification and periodic recertification of personnel. The Contractor shall ensure the training records are available for COR review during regular business hours. The Contractor shall ensure their employees are trained and certified per federal, state, local, JSC and company regulations, procedures and policies prior to performing work. The Contractor shall train employees scheduled to work in LEED buildings on the proper handling, application techniques, usage and emergency response and clean up in accordance with LEED practices.

Typical types of Contractor provided training include, but are not limited to: orientation, introduction to assignments, chemical mixing, handling and usage, safely using tools and equipment, general procedures, restroom cleaning, common mistakes, spray buffing, safety, recycling, personal protective equipment. The Contractor shall provide all necessary equipment and supplies to conduct training courses including, but not limited to: audio-visual equipment, as well as any equipment, supplies or chemicals used for demonstration purposes.

JSC will provide training for any JSC-specific safety-related courses required per JPR

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1700.1 JSC Safety and Health Handbook. JSC specific training relating to Safety and Health shall also be required for all employees, along with periodic refresher courses, as required by JSC and/or OSHA including OSHA Class IV Asbestos Training, and Blood Borne Pathogen training. The Contractor shall provide training and maintain clean-up response crews for cleanup of blood or other infectious materials.

The Government will provide training in English for any JSC-specific safety-related courses required. When non-English speaking and reading personnel are to be trained, the Contractor shall provide the training in the appropriate languages and ensure the training covers the same material as for English-speaking and reading personnel.

1.20.1 Clean Up of Blood and other Infectious Materials

The Contractor shall follow procedures outlined in JPR 1700.1 JSC Safety and Health Handbook for the cleanup of blood and other infectious materials. All Contractor personnel responsible for handling blood and other infectious materials shall receive required training.

1.21 Material Requirements

1.21.1 Items Covered Under EPA Comprehensive Procurement Guidelines (CPG)

The Contractor shall follow EPA’s CPG requirements when purchasing materials on the EPA’s CPG list which can be found by following URL www.epa.gov/cpg.

1.21.2 Cleaning Product Requirements

The Contractor shall use only bio-preferred cleaning products or products made with “bio-based” content in the performance of this contract, unless otherwise specified by the COR in writing, in order to promote healthy workplaces, reduce worker exposure to hazardous materials and to reduce waste. See Attachment F of this document, Bio-preferred Purchasing Product Categories.

The Contractor shall not use any material which will scratch or etch floors, floor covering, toilet fixtures, woodwork, painted surfaces, furniture, or create health or safety hazards.

The Contractor shall propose and submit a list of products to the COR twenty (20) days prior to contract start. The Contractor shall recommend products that are bio-based as specified in the website address below. Once submitted, there shall be no deviation or substitution without the prior written approval of the COR.

In accordance with the Safety and Health Plan (DRD 001), the Contractor shall submit copies of Safety Data Sheets (SDS) to the Occupational Medicine Occupational Health (OMOH) Support Contractor. The Contractor shall notify their employees of the SDS location for each building.

The Contractor shall comply with the requirements contained at (https://sftool.gov/greenprocurement/green-services/7/janitorial-services) for sustainable acquisition and utilize products compliant with the requirements.

1.21.3 Buy Quiet Requirement

http://www.epa.gov/cpg https://sftool.gov/greenprocurement/green-services/7/janitorial-services

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Per Section 4.8.1.8 of NPR 1800.1C NASA Occupational Health Program Procedures w/Change 2 (05/17/2013), “Centers shall implement a ‘Buy Quiet and Quiet by Design’ program.” A

“Buy Quiet and Quiet by Design" Programs shall:

a. Meet realistic and achievable baseline noise criteria and optimize noise emission criteria based on individual and specific operational and site conditions;

b. Encompass design and development, or selection and purchase, of a broad variety of fixed and portable equipment purchased for use by Centers, including equipment purchased by contractors, to minimize noise-exposure hazards to personnel;

c. Require all equipment expected to produce noise which is approaching hearing conservation levels of 80 dBA and higher under a variety of site and operational considerations.

d. Identify noise emission and control requirements for equipment procurement, specifications, and design;

e. Contain provisions for "Buy Quiet and Quiet by Design" program support, promotion, training, and management sponsorship;

f. Be individualized to meet Center-specific needs, configuration, and other relevant factors;

g. Contain provisions for a documented waiver process that accommodates specialized research project items or flight hardware.

1.22 Performance Surveillance and Evaluation

Performance surveillance and evaluation of the Contractor will be accomplished through data collected by observation of the Contractor’s performance through COR inspections, random floor checks, validated customer satisfaction reports and complaints and information received from Facility Managers and building residents. This information will follow the Governments’ Custodial Contract Surveillance Plan.

Yearly performance evaluations entered into the Contractor Performance Assessment Reporting System (CPARS) and stored on the Governments Past Performance Information Retrieval System (PPIRS) will provide timely and pertinent Contractor past performance to the Federal acquisition community for use in making source selection decisions.

2.0 Basic Services

2.1 Basic, Regularly Scheduled Services

The Contractor shall plan and perform the basic services identified in this section at the frequencies indicated in Attachments C and D of this document.

2.1.1 Drinking Fountains and Wash Stations

The Contractor shall ensure drinking fountains and washbasins are clean. The Contractor shall clean, disinfect, and polish drinking fountains and wash stations, including handles, free of material containing living bacteria, viruses, or other contaminates capable of causing infections or illness.

2.1.2 Interior Glass Cleaning

The Contractor shall ensure mirrors and interior glass surfaces are clean. The Contractor shall

4.1 - 15 clean interior door glass and associated frames in carpeted or hard floor entrance areas, common areas, offices and hallways. The Contractor shall remove excess spray/solution from surrounding trim or surfaces. Examples of areas to be cleaned are building entry doors, glass panels next to the entry doors, offices with glass doors and frames and glass covered bulletin boards.

2.1.3 Elevator Cleaning

The Contractor shall ensure elevators are clean. The Contractor shall clean elevator cab walls, interior hand rails, operation switch panels, doors, and threshold plates. The Contractor shall sweep and damp mop elevator hard floors or vacuum elevator carpeted floors. The Contractor shall vacuum elevator door tracks.

2.1.4 Dusting & Cleaning Entrances, Hallways, and Carpeted Areas The Contractor shall ensure facility entrances, hallways and carpeted areas are dusted and cleaned. The Contractor shall dust and clean carpeted rooms, tiled and carpeted hallways and inside entrance areas. The Contractor shall use microfiber cloths or microfiber dusters to attract and hold the dust and dirt. The Contractor shall clean furniture, fixtures and walls with a cleaner, wood cleaner, or polish as appropriate for surface. The Contractor shall clean/polish metal surfaces and fixtures with a nonabrasive cleaner/polish. Dusting and cleaning includes cleaning and disinfecting Heating Ventilation and Air Conditioning (HVAC) louvers, baseboards, corners, areas behind doors, air vents (within 10 feet), Venetian blinds and ledges/windowsills.

2.1.5 Clean & Service Restrooms and Medical Offices

The Contractor shall ensure restrooms and medical offices are clean and paper and soap dispensers are cleaned and filled. The Contractor shall clean inside and outside of fixtures with a disinfectant solution. Fixtures include toilets, urinals, lavatories, and sinks. The Contractor shall not clean lavatories and sinks with any items used to clean any other restroom items including toilets, urinals, walls, floors, and partitions. The Contractor shall disinfect partitions, stalls, stall doors, and wall areas adjacent to wall-mounted lavatories, urinals, and toilets. If present, shower, locker and dressing rooms shall be considered part of the restrooms and cleaned under the same guidelines. The Contractor shall clean mirrors, mirror trim, and hardware. The Contractor shall clean or polish wooden or metal furniture in accordance with 2.1.12 of Attachment C.

The Contractor shall clean shower room floors with equipment that utilizes deionized water in order to avoid chemical usage.

The Contractor shall service paper and soap dispensers, stocking with sufficient supplies to last to the next scheduled servicing. The Contractor shall replenish dispensers if emptied prior to the next scheduled servicing.

The Contractor shall sweep and wet mop hard floors with a disinfectant. The Contractor shall clean floor drains and flush with a disinfectant. The Contractor shall vacuum carpeted floors. The Contractor shall clean any wainscoting, partitions, walls, and doors.

The Contractor shall ensure that a “Closed for Cleaning” bar-type sign is placed between the doorjambs of the restroom, locker room, or vestibule entrance during the entire cleaning process.

Upon completion of the cleaning, remove the signs and display “Wet floor” caution signs where

4.1 - 16 people may enter area before floors are dry. The Contractor shall remove and store the signs when floors are dry and police the area and spot clean to remove any spills, stains or standing water.

The Contractor shall use cleaning procedures following the JSC Occupational Health Branch Policies and Procedures for the Occupational Health/Flight Medicine Services Clinic (Bldg.

45N Clinic) found in Attachment G of this document, Cleaning and Disinfection of Patient Care Areas-Environmental Surfaces.

With the exception of the carpeted areas and painted floor in medical supply, all the other floors have the Nora Noraplan floor covering. The manufacturer’s website has information about the Nora pro clean system and maintenance requirements at http://www.nora.com/us/installation-maintenance/maintenance/. The Contractor shall use the Noraplan general guides.

2.1.6 Machine Scrub Restroom Floors

The Contractor shall ensure built-up dirt, soil, liquids or other foreign materials are removed from hard floors using a scrubbing machine equipped with nylon grit block or approved equivalent in conjunction with a cleaner/disinfectant. The use of alternate equipment shall be approved in writing by the COR prior to use.

The Contractor shall ensure floors have no build-up in corners, crevices, or under and around furniture. The Contractor shall machine scrub floors using low speed to reduce splashing. Walls and furniture shall be free of splash marks/spots caused by cleaning solutions.

2.1.7 Inside Stairs, Stairwells, Ramps, and Landings

The Contractor shall ensure stairs, railings and ledges, inside stairwells and landing surfaces are clean and free from dirt, stains or other matter. The Contractor shall use microfiber cloth or scrub pads to remove dirt, stains or other matter. The Contractor shall damp mop stair surfaces and landings using microfiber cleaning tools. Walls, furniture, and fixtures shall be free of splash marks, spots or cleaning residue.

2.1.8 Inside/Outside Entrance Area Floors

The Contractor shall sweep and damp mop inside entrance area floors to remove all dirt, dust, spills, stains, and standing water. The Contractor shall ensure that standing water is removed from interior entrance areas during foul weather. The Contractor shall display “Wet Floor” caution signs when cleaning floors in an area where people may enter area before floors are dry. The signs shall be removed and stored when floors are dry. The Contractor shall ensure the umbrella bag dispensers located in most inside entrance areas are sufficiently stocked with Contractor provided bags.

The Contractor shall clean entrance mats, remove dirt, dust, soil, and moisture from underneath mats, clean the floor under the mats so it matches the rest of the floor, and return the mats to their original location. The Contractor shall clean walk-off mats located outside of building entrance areas and the steps leading to the building. The entry way and exterior of a building shall be free of accumulation of gum, or other debris to a distance of 10 feet.

http://www.nora.com/us/installation-maintenance/maintenance/ http://www.nora.com/us/installation-maintenance/maintenance/

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The Contractor shall replace damaged or worn mats within 2 business days of being identified by the Contractor or COR from on hand supply. Contractor to maintain a surplus of various size mats used around site. Contractor shall acquire additional mats to maintain on hand supply.

2.1.9 Hard Floor Cleaning

The Contractor shall dust-mop or sweep hard floors to remove dirt, soil, lint or other foreign material using a clean microfiber or anti-static dust-mop.

The Contractor shall wet/damp mop with micro fiber cleaning tool and machine scrub floors to clean, be free of dirt, lint, debris, liquids, streaks, smudges, heel marks or other foreign material. The Contractor shall sweep floors prior to mopping or machine scrubbing. The Contractor shall allow no build-up in corners, crevices, under or around furniture parts. Walls and furniture shall be free of splash marks or chemical spots caused by cleaning solutions. The Contractor shall ensure that liquid does not seep through tiled pedestal floors.

2.1.10 Vacuum Carpets and Rugs

The Contractor shall use HEPA vacuums to keep carpet and rugs free of loose soil, dirt, debris or other loose foreign matter. The Contractor’s Custodians shall inspect carpet and rugs, and spot vacuum between designated frequencies during normal shift work in buildings.

The Contractor shall clean Building 30S, Flight Control Rooms 2306 (WFCR), 2308 (Ops Suite 1) and 2326 (BFCR); Building 30M/Room 231 (FICR) with nonelectrical sweepers to minimize noise when flight controllers are present. The Contractor shall coordinate the schedule with FM to minimize disruption.

2.1.11 Spray Buffing in Hallways

The Contractor shall remove soil, streaks and scuffmarks from hard floors in hallways using a scrubbing machine equipped with buffing pad or cleaning tools. The Contractor shall damp mop floors, prior to the application of floor finish, allowing no build-up in corners, crevices, or under or around furniture. The Contractor shall spray buff floors using mechanical devices to reduce splashing. The Contractor shall ensure walls, furniture, and IT equipment are free of splash marks or chemical spots caused by the cleaning or finishing process.

2.1.12 Dusting and Cleaning

The Contractor shall clean furniture, fixtures and walls with a cleaner, wood cleaner, or polish designed for the surface to remove loose soil, dirt, debris, and other foreign matter. The Contractor shall clean/polish metal surfaces and fixtures with a nonabrasive cleaner/polish.

Dusting/cleaning includes cleaning and disinfecting Heating Ventilation Air Conditioning (HVAC) louvers, baseboards, corners, areas behind doors, and air vents. The Contractor shall not use devices that merely displace or redistribute the matter, such as feather dusters, unless treated to attract and hold the matter.

2.1.13 Recycling Program

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The Contractor shall arrange for the recycling of mixed office paper, cardboard, plastic drink containers, and aluminum drink containers. The Contractor shall install recycling stations, collect and consolidate recyclables, and arrange for the sale and off-site disposal of recyclable materials. The Contractor shall return the net proceeds from the sale of recyclables to JSC’s recycling fund along with receipts.

The Contractor shall empty recycling collection containers when they become 3/4 full. When emptying recycling collection containers, the Contractor shall ensure trash is not commingled with recyclable material. The Contractor shall clean any beverage spills that occur during collection of recyclable beverage containers.

The Contractor shall provide additional paper recycling totes when requested by JSC organizations for planned office moves within 24 hours of the request during core hours.

The Contractor shall maintain collection locations for recyclables throughout facilities at JSC, EF and SCTF as approved by the COR. The Contractor shall transport recyclables from the facility collection stations to a centralized location(s) at JSC Buildings 333 and 420. The Contractor shall submit station locations and type of centralized collection containers to the COR for approval. The Contractor shall be responsible for maintaining the centralized collection locations in a neat, clean and organized manner. The Contractor shall remove cardboard found upon discovery in the process of custodial duties and place it in the appropriate recycling collection container. Cardboard may be found in hallways, near copy machines, and near facility entrances.

2.1.14 Solid Waste Removal

2.1.14.1 Interior Waste Containers

The Contractor shall empty all waste containers and Centralized Trash Bins within buildings. The Contractor shall clean container if soiled and wipe dry. The Contractor shall replace plastic liner if soiled or damaged. The Contractor shall replace liners on all containers used for disposal of liquids and clean and disinfect the container. Utilize anti-mold cleaner to wipe down the inside of enclosed and recessed waste container areas in break rooms. The Contractor shall empty waste containers in vending areas and break rooms. The Contractor shall empty waste containers in the restrooms and the exterior perimeter waste containers of the cafeterias in Building 3 and Building 11.

The Contractor shall empty waste containers and Centralized Trash Bins daily and replace liners in Security Guard Posts; Building 211; Building 30L/Room 3100 (EOC); Building 30M/Rooms 112 (CCRF/Comm Control), 127 (Voice), 231 (FCR1), and 319 (Maintenance Shop); Building 30S/Rooms 2326 (White FICR), 2M336 (VIP area), 5302 (Support Center); Building 30N (Space Center Houston Visitor’s area).

The Contractor shall pick up and dispose of any waste that falls on the floor and outside grounds during the solid waste removal process. The Contractor shall place collected waste in outside waste containers.

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2.1.14.2 Exterior Waste Container

The Contractor shall empty waste receptacles and replace the plastic liners in approximately 200 trash containers located outside of buildings, at the Gilruth grounds, the Longhorn Pavilion and in parking areas.

The Contractor shall maintain free of litter and debris at JSC, EF and SCTF property, including building perimeter, concrete walks, parking lots, the Longhorn Pavilion, around waste containers and the entire Gilruth complex (except the ball fields).

NOTE: This service shall specifically exclude those areas of Ellington Field (EF) considered to be off-limits to pedestrian traffic, including runways, taxiways and aprons.

2.1.14.3 Tobacco Receptacles

The Contractor shall remove tobacco residue from approximately 240 ash receptacles located exterior to buildings. The Contractor shall replenish sand to appropriate level in circular ash trays and empty tobacco products from the pyramid shaped “Ash Stash” containers to prevent smoldering fires in the tubular collection core. The Contractor shall keep the area around ash receptacles free of litter and debris.

2.1.14.4 Solid Waste Removal Service

The Contractor shall establish and maintain a solid waste removal service for JSC, EF and SCTF.

The Contractor shall ensure service to the solid waste containers when 2/3 full, or more frequently if required, to prevent overfilling or non-availability. The Contractor shall not let collected trash accumulate outside any JSC facility unless it is contained in an approved Contractor supplied “dumpster” type container. The Contractor shall ensure areas around the containers are free of debris. The Contractor shall ensure exterior of dumpsters, roll-offs, and compactors are free of graffiti. The Contractor shall replace unserviceable (broken, excessively dirty or odorous) containers within five business days of notification by COR.

The Contractor shall ensure dumpsters are closed except when adding waste to them. The Contractor shall not stage or dispose of trash or waste, in any form, on Government property.

The Contractor shall dispose waste in an approved landfill or equally acceptable means, approved in writing, by the COR. The Contractor shall arrange to move dumpsters or roll-offs to other locations when requested by the COR.

2.1.14.5 Clean Picnic Areas

The Contractor shall empty trash containers at picnic/pavilion areas at the Gilruth Center and Longhorn Pavilion (Building 95). Clean picnic tables to remove residue. Empty and clean barbecue grills.

2.1.15 Strip, Seal, and Wax/Finish Hard Floors

The Contractor shall provide a plan to the Government for the execution of stripping, sealing and waxing/finishing hard floors. The Contractor shall sweep and dust-mop floors prior to

4.1 - 20 stripping. The Contractor shall strip to remove cleaning solution, deposits, dirt, marks, stains, water and wax prior to application of new sealer and wax. The Contractor shall strip floors using equipment to prevent splashing. The Contractor shall apply sealer and wax or floor finish so floors have a uniform, glossy appearance with no evidence of splashing on furniture, walls, or fixtures, and no evidence of build-up or discoloring. The Contractor shall buff surface if recommended by the manufacturer. The Contractor shall buff floors minimizing splashing. The Contractor shall use a floor wax with a low slip factor.

2.1.16 Steam Clean Carpet/Rugs

The Contractor shall provide an Annual Work Plan (DRD 012) to the Government for steam cleaning carpets and rugs. The Contractor shall vacuum carpet and rugs free of loose soil and debris prior to steam cleaning. The Contractor shall pre-treat stains with environmentally safe chemical and soft water per carpet manufacturer’s instructions. Following pretreatment, the Contractor shall steam clean carpet and rugs using vapor technology, or equivalent newer technology.

2.1.17 Pest Control

The Contractor shall perform pest control at JSC following Integrated Pest Management (IPM) concepts for office buildings and specialized facilities such as medical, Child Care Center, cafeterias and laboratory environments. The Contractor’s pest control program shall be based upon the Environmental Protection Agency (EPA) principles of Integrated Pest Management practices of inspection (monitoring), prevention (exclusion) of pests, and treatment (control) applications.

The Contractor shall follow Occupational Safety and Health Administration (OSHA) and Texas Department of Agriculture, Structural Pest Control Services requirements for the application of pest control treatment materials, following all product manufacturers’ use instructions. A copy of the current license for the person(s) responsible for direct supervision of pest inspections, identifications and control measures at JSC shall be made available upon request by the COR.

The Contractor shall develop and promote the use of a password protected website and database for NASA JSC employees to use in reporting pests and generate work orders directly so the requests are only handled by authorized pest control employees.

The Pest Control professional shall physically post notices of planned Pest Control Treatments in the facilities to be treated 48 hours in advance of the treatment.

The Contractor shall develop and submit a Pest Control Inspection and Maintenance Plan (DRD 013) ensuring the inspection of all JSC Facilities for pest activity for each contract year and shall submit a Pest Control Application Report (DRD 014) to document pest activity performed.

2.1.17.1 Exterior Pest Control

The Contractor shall conduct inspections of buildings and structures at JSC and treat all facilities as required, including the building perimeter sidewalks, at JSC. Pest control employees shall control Red Imported Fire Ant mounds, “Crazy Ant” (any color or species) colonies, and

4.1 - 21 other invasive insect species that could move into JSC facilities or potentially harm employees.

The Contractor shall follow the IPM concepts of pest-proofing a facility by caulking or sealing small entry holes or cracks up to 1/4” (0.25”) with visible pest activity. Entry points larger than 1/4” (0.25”) shall be reported to the COR.

2.1.17.2 Interior Pest Control

The Contractor shall conduct an annual inspection of the interior of buildings and structures (approximately 4,400,000 sq. ft.) at JSC for insect or rodent activity and the Contractor shall submit the results of the inspection to the COR with specific locations and pictures or descriptions of problem areas.

In accordance with the Pest Control Inspection and Maintenance Plan, the Contractor “shall identify a schedule for the professional visual inspection and preventive pest control treatments of the interior of facility office areas, maintenance rooms, restrooms, entrance areas” using IPM concepts of inspection, exclusion of pests and treatment applications.

The…