RFP_NND16578229R_L_Attachments.pdf

CLS&AGESS: Quality Assurance Surveillance Plan ATTACHMENT L-01

Neil A. Armstrong Flight Research Center (AFRC)

Edwards, California 93523

QUALITY ASSURANCE SURVEILLANCE PLAN

(QASP)

CENTER LOGISITICS SERVICES AND AEROSPACE GROUND EQUIPMENT

(CLS&AGESS)

SOLICITATION No. NND16578229R

FOR INFORMATIONAL PURPOSES ONLY

CENTER LOGISTICS SERVICES AND AEROSPACE GROUND EQUIPMENT SUPPORT

SERVICES (CLS&AGESS)

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

1. INTRODUCTION

1.1. PURPOSE

The purpose of this Surveillance Plan is to define the overall approach NASA Armstrong Flight Research Center (AFRC) will use to monitor Contractor performance on the Center Logistics Services and Aerospace Ground Equipment Support Services (CLS & AGESS) contract. This Plan outlines the process the Government intends to follow to obtain data, evaluate the Contractor, and determine if contract performance is acceptable.

The QASP is a Government‐developed surveillance tool prepared in accordance with FAR 46.601 and NFS 1846.401. It is not part of the contract, per NFS 1846.401, but provided to the Contractor for informational purposes only.

1.2. SCOPE

This plan identifies Government surveillance activities and methods to be used to in the surveillance of the Contractor’s performance. It is intended to be a “living” document. The plan will be updated as required.

The guiding documents for this surveillance effort include:

• Contract Terms and Conditions/Performance Work Statement (PWS)

• Contract Data Requirements Documents

• Contract Task Order Requirements or Specifications

• Regulatory Requirements

• Commercial Specifications/Standard Industry Leading Practices (ILP)

• J‐01, APPENDIX A, Applicable Policies and Regulations

• Performance Metrics

• Contractor’s Safety, Health, and Environmental Management Plan (SHEMP)

• Contractor’s Quality Control Plan (QCP)

1.3. ORGANIZATION

The Government Quality Assurance function that will provide oversight for the CLS & AGESS contract will be led by the Contracting Officer (CO) who will be the official interface with the Contractor, with help from the Contracting Officer's Representative (COR) and with help from Technical Monitors (TM). Surveillance Personnel reporting to the CO and COR will be organized as follows:

2. SURVEILLANCE STRATEGY DEFINITIONS

The Government’s goal is to follow an insight‐driven and oversight surveillance strategy.

2.1. INSIGHT

Insight is an assurance process that uses performance data to ensure that the requirements of the contract are performed. Insight relies on gathering performance data that provides adequate visibility into the integrity of the work product and performance. The data may be acquired from Contractor records maintained in Government and Contractor databases.

Insight will rely heavily on evaluating contract deliverables and existing Contractor procedures and working documents.

2.2. OVERSIGHT

Oversight as used in the surveillance of this contract will be limited to random inspections of Contractor work activity and services to ensure the work is performed in a timely, quality and safe manner. Government inspection points will be by the Government or designated

Code A

CO

COR

Code F

SEMO

PDO

EMO

SMO

TO

MM

Code MI Code O

ADBM

AGE TM

Code M

Records

Code O

ADL

Code SQ

QA

Code C

RA

representatives. The Contractor shall fully cooperate with the Government and designated representatives performing inspections.

3. RESOURCES

Surveillance activities will be implemented by using NASA (CO, COR, TMs), other Government personnel, and other contract support personnel as required.

4. SURVEILLANCE STRATEGY AND APPROACH

4.1. STRATEGY

The overall surveillance goal will be to obtain objective evidence and data that enables the Government to determine whether the Contractor’s program and processes are functioning as intended in accordance with the terms of the contract. The focus will be on prevention rather than detection, i.e. emphasizing the requirement for quality services and requiring the Contractor to take appropriate actions to meet quality requirements.

Government surveillance personnel will have access to all areas in which the contract is being performed and will interface directly with their Contractor counterparts. Government surveillance will document problems, concerns and issues, and take note of Contractor accomplishments. They will collect performance metric data, where applicable, and will participate in Contractor review meetings, as needed. Information gained from these formal and informal exchanges of ideas and collection of data will be compiled and evaluated as a continuous measure of Contractor performance.

4.2. APPROACH AND SURVEILLANCE METHOD

Each surveillance method, description of how it is used and specific examples are provided below.

4.2.1. Customer Feedback and Interactions: This surveillance tool is utilized by the

Government to provide active oversight feedback in order to assure that contractual requirements are met. Its primary purpose is to notify the Government of a concern that may warrant further assessment action. This action may include conflict resolution or corrective action guidance. The feedback may indicate an increase in Government surveillance is necessary through the use of different insight or oversight methods.

Customer feedback is a reactive tool that should not be used alone in surveillance of critical processes and activities.

Examples of customer feedback include:

• Customer complaints regarding accuracy, timeliness, and general performance of assigned tasks.

• Feedback (i.e. telephone calls, emails, surveys, meetings, reports, etc.) on service requests (mail delivery, shipping and receiving, parts delivery, move request, fleet requests, etc.) performed.

Examples of customers include:

• Contracting Officer’s Representative (COR)

• Center employees

• On Site Contractors at AFRC

• Off Site Contractors

• Other NASA Centers

• Other Federal Agencies

4.2.2. Management Information Systems (MIS): This is the surveillance tool where insight into Contractor performance is achieved through assessment of Contractor or Government‐generated data. In most cases, the Contractor will be generating data in order to manage processes using Government and Contractor databases and management systems. This data can be in electronic or hard copy media.

Examples of MIS include:

• EQUIPMENT

• DISPOSAL

• Maximo

• NAMIS

• MMI

• SAP

• Pitney Bowes

• GSAXcess

• AssetTrak (RFID database)

4.2.3. Work Activity Inspection and Sampling: Inspection is the daily check of scheduled activities and planned work. Sampling is the assessment and evaluation of the finished work product and service. Sampling employs subjectivity based upon the Government’s experience.

Examples of application of the sampling tool include:

• Sampling Contractor processed work documents for accuracy and completeness.

• Sampling Contractor CLS & AGESS contract operations using criteria that includes attributes of acceptable standards or compliance with standards established in the contract.

• Pre and post work sampling on a task basis to assess the completion of work authorized on the work documentation.

• Computerized Management Information Systems data entry

5. RECORDS, REPORTS, AND FORMS USED FOR SURVEILLANCE:

• Data Requirement Documents (DRDs)

• Any Contractor daily assignment & activity reports

• Contractor QCP

• Contractor SHEMP

• Email Records

• Mishap Reports

• Incident Reports

• Employee Roster

• Contractor generated logs

• Surveys

• Government Quality Assurance Report

• Audit Findings

• Corrective Action Plans

• Work Orders

• Other

6. CONTRACT QUALITY REQUIREMENTS

Contractor Quality Requirements in terms of quality of work will be monitored by the COR based on the stated requirement in sections of the contract.

7. GOVERNMENT FURNISHED PROPERTY (GFP)

Some equipment used on this contract is GFP. The Contractor and the COR will monitor Government property used by Contractor personnel.

8. CONTRACTOR PERSONNEL TRAINING AND CERTIFICATION

Contractor personnel must be trained and qualified as required in the PWS as determined by the position requirements. COR will review all training records and employee certifications annually.

9. RESPONSIBILITIES

• Contracting Officer is responsible for contract administration

• Contracting Officer’s Representative responsibilities are outlined in the COR delegation letter. A copy of this letter will be forwarded to the Contractor upon request.

• SEMO will monitor and evaluate the Contractor’s performance of all logistics services, and collect input from PDO, EMO, TO, MM, and SMO to summarize Contractor performance and make recommendation to the COR.

• PDO will monitor and evaluate the Contractor’s performance of disposal activities, and make recommendations to the SEMO regarding the Contractor’s evaluation.

• EMO will monitor and evaluate the Contractor’s performance of equipment activities, and make recommendations to the SEMO regarding the Contractor’s evaluation.

• TO will monitor and evaluate the Contractor’s performance of fleet management activities, shipping and receiving activities, and make recommendations to the SEMO regarding the Contractor’s evaluation.

• MM will monitor and evaluate the Contractor’s performance of mail activities, and make recommendations to the SEMO regarding the Contractor’s evaluation.

• SMO will monitor and evaluate the Contractor’s performance of supply activities, and make recommendations to the SEMO regarding the Contractor’s evaluation.

• ADBM will monitor and evaluate the Contractor’s performance of AGE related activities and make recommendations to the COR regarding the Contractor’s evaluation.

• AGE TM’s will monitor and evaluate the Contractor’s performance of AGE related activities and make recommendations to the ADBM.

• ADL will monitor and evaluate the Contractor’s performance of aircraft parts activities, and make recommendations to the COR regarding the Contractor’s evaluation.

• Quality Inspector will monitor and evaluate the Contractor’s performance of aircraft parts sustainment activities, and make recommendations to the ADL regarding the Contractor’s evaluation.

• Information Systems Representative will monitor and evaluate the Contractor’s performance handling IT hardware, i.e. reutilization, disposal, moving, shipping/receiving, transferring, and accounting, etc., and make recommendations to the COR regarding the Contractor’s evaluation.

• Records Manager will monitor and evaluate the Contractor’s performance handling records and make recommendations to the COR regarding the Contractor’s evaluation.

• Resource Analyst will not have any technical monitoring duties.

10. PROCEDURES

The COR shall monitor technical performance and quality on a semi‐annual basis using the Center Logistics Services and Aerospace Ground Equipment Support Services (CLS&AGESS) Contractor

Performance Evaluation Survey form and Monthly Performance Reports. The COR will collect feedback through technical monitors and customers, including compliments, and complaints. Results will be compiled and reported to the Contractor and CO in a semi‐annual briefing.

11. SUMMARY

Specific performance requirements are provided in the PWS and applicable contractual documents. The Government will review the PWS and applicable documents and inspect and sample work performed by the Contractor using methods identified above.

Contracting Officer’s Representative (COR) Signature Date

Contracting Officer Signature Date

APPENDIX A – PERFORMANCE STANDARDS FOR SURVEILLANCE ACTIVITY

PERFORMANCE OBJECTIVE PWS REFERENCE

General Requirements

The Contractor shall be responsible for hazardous material requisitioning, identification, handling, processing and record keeping in accordance with applicable federal, state and local laws and regulations, and AFRC procedures.

C.2.3.9.4.a Hazardous Materials and

Chemical Management

The Contractor shall retain all records related to performance of this contract in accordance with NASA Procedural Requirements (NPR) 1441.1, NASA Records Management Program Requirements.

C.2.3.10 Records Retention

The Contractor shall be responsive to findings and observations by generating corrective action plans for COR review and approval within 30 days.

C.2.4.1 Inspections and Audits

The Contractor shall comply with all NASA and local security requirements. C.2.5.1 Compliance with Security

Requirements

The Contractor shall develop the required deliverable documentation referenced throughout this PWS and the associated DRDs

C.2.8 Documentation / Data Deliverables /

Reports

The Contractor shall develop (when necessary), document, and implement a training and certification process that assures all Contractor personnel are properly trained, qualified and certified for the tasks they are required to perform to include the operation of special purpose Government equipment.

C.2.9.1 Contractor Personnel Training

The Contractor shall conduct quarterly awareness workshops and online training for education of Center Logistics Services and Aerospace Ground Equipment Support Services for attendance by Center employees.

C.2.11.1 Awareness Workshops about Center Logistics Services & Aircraft Sustainment Services

The Contractor shall provide formal training and testing for Civil Servants and Contractor employees utilizing equipment that requires DCP‐S‐064, Lifting Operations, Devices, and Equipment, training for the purpose of safe and efficient operation of that equipment.

C.2.11.2 Lifting Devices

The Contractor shall provide Flightline Driver training for new and renewing drivers at an average of two classes per month.

C.2.11.3 Flightline Driver

The Contractor shall write and format informative and educational posters about common Center Logistics Services and Aerospace Ground Equipment

Support Services topics that are often unknown or misunderstood.

C.2.11.4 "Did You Know...?"

Announcements

The Contractor shall capture and track logistics service and aircraft sustainment service requests and corresponding data. The Contractor shall provide a customer assistance and service control desk to track service requests, provide status, answer questions regarding services, and procedural assistance.

C.2.12 Service Request and Tracking

Aerospace Ground Equipment (AGE) Support

When notified by aircraft maintenance personnel of a Critical/Emergency mission support requirement, the Contractor shall ensure technical support/equipment is available for pickup no later than 30 minutes prior to the mission schedule. If the mission is immediate (unscheduled), the

Contractor shall provide response for technical assistance within 20 minutes of the request. This support shall result in no impact to the critical mission or critical mission schedule. Critical missions take priority over routine missions.

C.3.1.1 Critical/Emergency Support

When notified by aircraft maintenance personnel of a routine mission support requirement, the Contractor shall ensure technical support/equipment is in place no later than 15 minutes prior to the mission schedule. If the mission is immediate (unscheduled), the Contractor shall provide a response for technical assistance within 30 minutes of the request. This support shall result in no impact to the mission or mission schedule.

C.3.1.2 Routine Mission Support

The Contractor shall repair or replace (including delivery and setup) any failed equipment during operations.

C.3.1.3 AGE Equipment Failure During

Operations

All AGE maintenance and/or inspections shall be performed in accordance with the applicable Military Technical Order (TOs), Manufacturers

Specification and/or handbook of operations and/or maintenance manuals, OMI and/or OMRS for that equipment when such documentation is available.

C.3.1.4 Applicable Directives

The Contractor shall participate in off‐site operations in support of AFRC missions.

C.3.1.5 Performance Requirements

Contractor shall comply with the FOD and tool control policy in accordance with DCP‐O‐001.

C.3.1.6 AGE Tool Control/Foreign Object

Damage (FOD) Prevention

The Contractor shall provide inspector(s) to verify that work performed on the equipment was accomplished according to technical specifications and that the equipment is ready for issue (RFI).

C.3.2 Quality Inspection

The Contractor shall perform all basic manufacturer or if applicable, TO specified maintenance, light maintenance functions.

C.3.3.1 AGE Required Maintenance

The Contractor shall perform preventive maintenance, safety inspection, routine inspection, routine and emergency repairs and overhaul of all AGE utility and special purpose vehicles.

C.3.3.2 Age Preventive Maintenance

The Contractor shall maintain, track, and dispatch special purpose and utility vehicles/equipment for both on and off base use.

C.3.3.3 AGE Special Purpose/Utility

Vehicle/Equipment

The Contractor shall maintain cranes, slings, forklifts, load rams, and other hoisting machinery designated for flight.

C.3.3.4 Proof/Load Testing Utility and

Special Purpose Vehicle/Equipment

The Contractor shall perform routine and unscheduled maintenance on the

Center load test fixture.

C.3.3.5 Load Test Fixture

The Contractor shall perform hydraulic fluid testing per applicable Military specification on hydraulic devices used by Flight Operations and maintained by the Contractor.

C.3.3.6 Hydraulic Testing

The Contractor shall provide battery shop services for vehicles, AGE and special purpose equipment requiring battery maintenance support.

C.3.3.7 Operation of the AFRC Lead Acid

Age Shop

The Contractor shall manage, operate, maintain, and repair all Government provided battery equipment and aircraft nickel cadmium and silver zinc aircraft batteries and charging stations.

C.3.3.8 Service of Aircraft Batteries

The Contractor shall provide certified lifting device operators for Center critical lifts.

C.3.3.9 Critical Lift Operators

The Contractor shall deliver fuel for operation of dispatched AGE as required. The Contractor shall deliver fuel for Center emergency generators including scheduled and non‐scheduled fueling.

C.3.3.10.1 Fuel Delivery

The Contractor shall be required to assist aircraft crews in the fueling of aircraft, which may include driving of the fuel trucks, pick up or delivery of aircraft fuel, and assistance in fueling aircraft.

C.3.3.10.2 Aircraft Fueling

The Contractor shall maintain nitrogen servicing equipment. C.3.3.11 N² Servicing

The Contractor shall provide assistance to AFRC’s Pressure Systems

Manager (PSM) with the recertification of compressed gas cart systems.

C.3.3.12 Pressure Vessel Support

The Contractor shall develop and comply with procedures and work instructions for inspection and maintenance of flight line and aircraft fire extinguishers in accordance with the most current version of National Fire

Protection Association (NFPA) 10, Standard for Portable Fire Extinguishers.

C.3.3.13 Portable Fire Extinguisher

Inspection

The Contractor shall provide capability to prepare and paint AGE and aircraft (touchup—fighter size or smaller), and other flight support and static display items as required.

C.3.3.14 Equipment Painting

The Contractor shall perform an annual visual inspection of display aircraft mounted on pedestals at AFRC and provide a condition assessment to the

COR, in addition to a cost estimate to repair any cosmetic damage or unsafe condition.

C.3.3.15 Static Display Item Maintenance

The Contractor shall maintain the cleanliness and orderliness associated with all Government provided facilities and parking areas.

C.3.3.16 Ramp Sweeping

The Contractor is responsible for the requisition of all AGE parts/supplies to meet contractual obligations unless otherwise provided by the

Government. The Contractor shall maintain an AGE parts and supplies storage facility at levels appropriate to historical usage requirements.

C.3.3.17 Material Requirements

Any commodities introduced into an aircraft system through a servicing unit

(i.e., fuel, hydraulic fluid, nitrogen, etc.) shall be tracked in the AFRC system.

C.3.3.18 AGE Equipment Records

Provide monthly progress report per DRD‐50. C.3.3.19 AGE Contract Performance

Reporting

Transportation Services

The Contractor shall provide complete material handling support. C.4.1 Material Handling

The Contractor shall perform packing and shipping services that includes complete preparation of items and materials for shipment from AFRC.

C.4.2 Shipping

The Contractor shall perform cost analysis on shipments to determine the most cost effective carrier which provides the best value to the

Government.

C.4.2.1.1 Carrier Selection

The Contractor shall ensure items with export restriction are identified as such, and not shipped without the proper authorization

C.4.2.4 Identify Export Restricted Items

The Contractor shall comply with the NASA Transportation Pre‐Audit

Payment Plan, per NASA Headquarters (HQ) Transportation Office.

C.4.2.6 Pre and Post Payment Audits

The Contractor shall establish, implement, and maintain a process for receiving, handling, and delivering inbound shipments.

C.4.3 Receiving

The Contractor shall provide all services to execute and maintain a fully functioning Mail Management program.

C.4.4 Mail

The Contractor shall have a Mail Handler on site every work day in the mail room to ensure mail processes are in compliance with all USPS requirements.

C.4.4 Mail

The Contractor shall provide a daily courier service between AFRC Edwards and AFRC B703.

C.4.5 Daily Courier Services

The Contractor shall transport LOX and GOX tanks between AFRC Edwards and AFRC B703 upon request.

C.4.6.1 Oxygen Transportation

The Contractor shall develop, implement, and maintain an Export Control

Plan.

C.4.7 Export Control

Supply Management Services

The Contractor shall maintain the warehousing operations and services. C.5.1 Warehousing

The Contractor shall maintain stock levels on all items to support the Center at an optimum level, and repurchase as necessary to maintain stock levels above the minimum at all times.

C.5.1.1.a Stock Replenishment

The Contractor shall manage the inventory of all stocked assets in accordance with NPR 4100.1, NASA Materials Inventory Manual.

C.5.1.3 Management of Inventory Stock

The Contractor shall maintain and standardize the Center’s on‐line stock catalog in SMS/NAMIS.

C.5.1.5 Maintenance and Standardization

The Contractor shall be responsible for the management of shelf life material for AFRC stock items.

C.5.1.7 Shelf Life

The Contractor shall provide all services associated with the day‐to‐day operations, identification, documentation and physical control of all stock items.

C.5.2 Stock Control

The Contractor shall comply with all requirements in accordance with the

Utilization and Maintenance of the Federal Catalog System (FCS); the DoD

4100‐39 Federal Logistics Information System (FLIS) Procedures Manual;

DoD 4140.27 Shelf‐Life Management Manual, and the H2 Federal Supply

Classification – Groups and Classes.

C.5.3 Cataloging

The Contractor shall perform property management services at AFRC

Edwards and AFRC B703, to accomplish the duties outlined in NPD 4200.1, NPR 4200.1, and DCP‐F‐605 for the control of Government Property.

C.6 Personal Property Management

Services

The Contractor shall conduct an annual 100% inventory of all Center controlled assets per DCP‐F‐605, Asset Management (Personal, Real, &

Industrial Property) and NPR 4200.1, NASA Equipment Management

Procedural Requirements.

C.6.1 Controlled Personal Property

Inventory

The Contractor shall use the PP&E database for the purpose of accounting, tracking and reporting of property management from receipt to turn‐in for disposal, in accordance with NPR 4200.1, NASA Equipment Management

Manual; FAR Part 45; NF 1845; and Center procedure DCP‐F‐605.

C.6.2 Equipment Management

The Contractor shall implement and manage the Government Provided

Equipment RFID system for the tracking of property and performance of annual inventories

C.6.2.1 Equipment RFID Implementation

The Contractor shall monitor, assist, and validate all controlled property and transactions performed by Center Property Custodians and users.

C.6.2.4 Controlled Property Management

The Contractor shall ensure data integrity throughout the use of the PP&E system. The Contractor shall maintain the PP&E system with a minimum of

98% accuracy.

C.6.2.4 Controlled Property Management

The Contractor shall provide contract property control support to accomplish the management of Government Property provided to AFRC

Contractors

C.6.2.5 Industrial Property Management

The Contractor shall manage Exhibit and Display Items in accordance with

NPD 4200.1, Equipment Management.

C.6.2.6 Exhibit and Display items

The Contractor shall coordinate with Organizational Directors and the

SEMO to conduct a walkthrough inspection of program areas annually.

C.6.2.7 Walkthrough Inspections with

Organizational/Directorate Chiefs

The Contractor shall manage property loan agreements in accordance with

NPR 4200.1 and Center Policy.

C.6.2.8 Loan Agreements

The Contractor shall implement and maintain a Cannibalization /

Modification program.

C.6.2.9 Cannibalization of Equipment

The Contractor shall properly account for all acquired property. Acquisition methods include: reutilization/transfers, procurement, donations, lease, loan, found on station, and fabrication

C.6.3 Acquisition

The Contractor shall manage and maintain an effective reutilization and disposal program for excess and surplus property and materials.

C.6.4 Disposal

The Contractor shall use the NASA Agency DISPOSAL System to manage, record, and report excess property in accordance with NPR 4300.1, FAR Part

45, NFS 1845 and DCP‐F‐605. The Contractor shall maintain the DISPOSAL database with a minimum of 95% accuracy.

C.6.4.4 Maintain Disposal System

Fleet Management Services

The Contractor shall perform a multitude of fleet management functions in compliance with Agency, Federal, State and local statutes, and

Congressional reporting requirements.

C.7 Fleet Management Services

The Contractor shall staff and operate a complete repair and maintenance garage facility at AFRC.

C.7.1.1 Vehicle and Equipment

Maintenance

The Contractor shall establish a preventive maintenance program for AFRC‐ owned vehicles and equipment. The Contractor shall complete scheduled

PMs with a minimum 95% on time completion rate.

C.7.1.2 Preventive Maintenance

The Contractor shall maintain and repair AFRC vehicles and equipment in accordance with FMR 102‐34, NPR 6200, AFMWI, Fleet DCP, and the NASA

Fleet Handbook.

C.7.1.3 Maintenance Repairs

The Contractor shall maintain schedules for performing emissions tests of eligible, AFRC vehicles, gasoline powered passenger vehicles or light‐duty trucks.

C.7.1.4 Emissions

The Contractor shall maintain an appropriately controlled inventory of frequently used parts in stock.

C.7.1.5 Stock Room

The Contractor shall provide a complete vehicle control operation that includes scheduling, issuing and return of AFRC vehicles, scheduling and performing pickup and delivery services, ordering and dispensing fuel, and operating the transportation automated systems.

C.7.2 Fleet Operations

The Contractor shall implement and maintain Motor Pool Services at AFRC

Edwards and a sub pool at AFRC B703. The Contractor shall maintain a 90% or better serviceability rate for fleet vehicles available for dispatch.

C.7.2.1 Motor Pool Operations

The Contractor shall issue, control and maintain Fleet Credit Cards for AFRC leased and owned vehicles. The Contractor shall ensure 100% accountability for all fleet service cards under their control.

C.7.2.3 Fleet Service Cards

The Contractor shall issue, control and maintain official U. S. Government license plates. The Contractor shall ensure 100% accountability for all fleet license plates under their control.

C.7.2.4 Fleet License Plates

The Contractor shall order, maintain, secure, and issue vehicle/equipment keys. The Contractor shall ensure 100% accountability for all fleet keys under their control.

C.7.2.5 Fleet Keys

The Contractor shall order, store and distribute motor vehicle fuel for AFRC and provide a fuel support service which includes the management of the fuel station operation near AFRC B4832.

C.7.2.7 Fleet Fuel

The Contractor shall ensure all transportation automated systems are maintained and up to date

C.7.3.b Fleet Electronic Database

Management

The Contractor shall maintain complete files on AFRC vehicles and equipment

C.7.4 Reporting and Records Maintenance

Purchase Request Processing Services

The Contractor shall process and price all purchase orders submitted for store stock, aircraft and AGE parts, and related supplies by the date required by the requestor.

C.8.1 Purchase Request Processing

The Contractor shall procure all approved orders submitted through the

Purchase Request processing by the date required in the request.

C.8.2 Parts and Supplies Acquisition

Aircraft Parts Provisioning

The Contractor shall process all parts receipts into the Warehouse and ensure all transactions are properly documented in the system.

C.9.1 Aircraft Parts Receipts

The Contractor shall store the parts per its specifications and track them to ensure they comply with their Shelf Life, if any, repair status, delivery status, and any special circumstances.

C.9.2 Aircraft Parts Warehousing and

C.9.6.9 Parts Storage

The Contractor shall ensure that the proper parties are aware and taking action to address parts awaiting repair, zero on hand quantities, and parts discrepancies.

C.9.2 Aircraft Parts Warehousing

The Contractor shall process obsolete and unserviceable parts according to the NPRs and DCPs.

C.9.2 Aircraft Parts Warehousing

The Contractor shall process parts requests and repairs in response to user requests.

C.9.3 and C.9.4 Aircraft Parts Purchasing and Repairs

The Contractor shall inform and deliver parts to the requestors when available and pick up parts for processing as necessary.

C.9.5 Aircraft Parts Pick‐up and Delivery

The Contractor shall create aircraft parts records in NAMIS as requested or required by the operation.

C.9.6.1 New Part Records in NAMIS

The Contractor shall process AOG orders as top priority and will ensure that the part is ordered, received and delivered in the most efficient and expedient manner available.

C.9.6.2 AOG procedures

The Contractor shall maintain a Shelf Life program that conforms to the parts limitations and DCP‐O‐005.

C.9.6.3 Parts Exceeding Shelf Life

The Contractor shall be proactive in identifying alternate vendors and repair stations to ensure continued availability of parts as active vendors discontinue support for current aircraft.

C.9.6.4 Vanishing Vendors

The Contractor shall process receipt and warehousing of large orders of parts as new bulk part orders are executed and delivered.

C.9.6.5 Salvage Parts

The Contractor shall process all parts returned from Aircraft Maintenance and will follow up on those parts that are due back from Aircraft

Maintenance to ensure all parts are properly stored and tracked in

NAMIS.

C.9.6.6 Parts Removed from Aircraft

The Contractor shall maintain daily communication and coordination with

Aircraft Maintenance to ensure they have the parts needed to maintain the aircraft in an airworthy condition. The Contractor will strive to order and group parts necessary to support a maintenance event into one kit for easy control and delivery to the mechanics.

C.9.6.7 Parts Kits Purchases

The Contractor shall inventory, monitor, replenish and evaluate each aircraft program fly away kit to ensure it is properly stocked at all times, especially before a deployment.

C.9.6.8 Flyaway kits

The Contractor shall maintain Center POCs informed of parts that are no longer needed and process their disposal per AFRC’s disposal procedures once disposal approval has been granted.

C.9.6.10 Parts Disposal

Optional Service Line Items

The Contractor shall perform COR‐approved pickup and delivery services within a 200‐mile radius of AFRC Edwards.

C.11.1 Pickup and Delivery Services

a. The Contractor shall provide pickup and delivery service of aircraft parts between Aircraft Parts Pickup and Delivery Stops and the Contractor's warehousing locations as part of the scheduled delivery run.

b. The Contractor shall pickup materials and supplies for delivery as staged in warehouse daily and deliver directly to Center employees at Mail Stop identified on the package

d. The Contractor shall pickup aircraft parts, materials and supplies for warehousing as staged throughout the Center Stops and deliver to the warehouse for storage, shipping or disposal according to the appropriate section within this performance work statement.

C.11.1.1 Aircraft Parts, Material and

Supply Pickup Delivery

a. The Contractor shall provide delivery of inbound shipments staged in warehouse and deliver to the Government on‐site on a daily basis.

C.11.1.2 Deliver Inbound Shipments

b. The Contractor shall provide delivery of inbound overnight/express packages to the Government within two (2) hours of receipt.

The Contractor shall provide move services to include personnel moves, conference room configuration and reconfiguration, and special event setups and teardowns.

C.11.2.1 General Requirements

APPENDIX C – CONTRACT PERFORMANCE EVALUATION GUIDELINES AND STANDARDS

CENTER LOGISTICS SERVICES AND AEROSPACE GROUND EQUIPMENT SUPPORT SERVICES (CLS&AGESS)

GUIDELINES: Here’s some guidelines for you to use when performing your assessment:

Give the highest rating you can justify, but not higher. We can’t improve the performance of the Contractor or

(maintain high performance) without a valid assessment of their performance.

Provide informative comments. Don’t just repeat the standard, but list HOW they are performing, and HOW their performance impacts your mission.

Keep in mind that you are evaluating an entire service area, not just one part of it. Your assessment should reflect the overall performance of ALL Contractor employees supporting your service area. Don’t focus excessively on the good or bad performance of one individual, UNLESS that impacts the entire service area positively or negatively in significant manner.

Issues of poor performance of one individual should be dealt with outside of the evaluation process by immediate communication with the COR and Contractor Site Manager. Don’t wait until the evaluation period to deal with problems.

Communicate. If you have any questions about this process, or about your Contractor support, call the CO or COR.

RATING STANDARDS: The following will be used by CLS&AGESS Surveillance Personnel to evaluate the

Contractor’s technical performance.

EXCEPTIONAL: Performance meets contractual requirements and exceeds many to the Government's benefit. The element being assessed was accomplished with few minor problems for which corrective actions taken by the

Contractor were highly effective.

Comments must explain how Contractor is exceeding requirements, citing specific examples.

VERY GOOD: Performance meets contractual requirements and exceeds some to the Government's benefit. The element being assessed was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

Comments must explain how issues are minor and why they do not effect overall performance, citing specific examples.

SATISFACTORY: Performance meets contractual requirements. The element being assessed contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

MARGINAL: Performance does not meet some contractual requirements. The element being assessed reflects a serious problem for which the Contractor has not yet identified corrective actions.

Comments must cite specific performance issues and their impact on task performance.

UNSATISFACTORY: Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The element being assessed contains a serious problem(s) for which the Contractor's corrective actions appear or were ineffective.

Comments must cite specific performance issues and their impact on task performance, and must provide specific instances of where contractual requirements where not met.

APPENDIX C – CONTRACT PERFORMANCE EVALUATION SURVEY

CENTER LOGISTICS SERVICES AND AEROSPACE GROUND EQUIPMENT SUPPORT SERVICES

CONTRACT NUMBER: ___________________ EVALUATION PERIOD: __________________

SURVEILLANCE MONITOR: _________________

CONTRACT SECTION REVIEWED: ____________________

Please read the statements below, and indicate your relative level or agreement in the box provided:

A. QUALITY OF SERVICE:

1. The Contractor provided a product or service that conformed to the contract requirements, specifications, and standards of good workmanship.

2. The Contractor submitted accurate reports.

3. The Contractor utilized personnel that were appropriate to the effort performed.

Comments:

Exceptional Very Good

Satisfactory Marginal Unsatisfactory Not Applicable

B. SCHEDULE:

1. The tasks required under this effort were performed in a timely manner and in accordance with the period of performance of the contract.

2. The contractor was responsive to technical and/or contractual direction

C. BUSINESS RELATIONSHIPS:

1. The Contractor demonstrated effective management over the effort performed.

2. The Contractor maintained an open line of communication so that the COR and/or Technical

Point of Contact were apprised of technical, cost, and schedule issues.

3. The Contractor presented information and correspondence in a clear, concise, and businesslike manner.

4. The Contractor promptly notified the COR, Technical Point of

Contact, and/or CO in a timely manner regarding urgent issues.

5. The Contractor cooperated with the Government in providing flexible, proactive and effective recommended solutions to critical program issues.

ATTACHMENT J-10

CLS&AGESS Surveillance Plan J-C10

D. CUSTOMER SATISFACTION:

1. The products/services provided adequately met the needs of the program.

2. The Contractor was able to perform with minimal or no direction from the COR or

Technical Point of Contact.

3. I am satisfied with the performance of the Contractor under this effort.

CLS&AGESS: PPQ ATTACHMENT L-05

CONTRACTOR’S NAME: _______________ CONTRACT NUMBER: _________________

Neil A. Armstrong Flight Research Center (AFRC)

Edwards, California 93523

PAST PERFORMANCE QUESTIONNAIRE

CENTER LOGISTICS SERVICES AND AEROSPACE GROUND

EQUIPMENT SUPPORT SERVICES (CLS&AGESS)

SOLICITATION No. NND16578229R

Complete one letter and one form for each past performance reference. Additional space or blank sheets may be added to answer any question.

Transmittal Letter to Accompany Present/Past Performance Questionnaire

Date:

Dear Client:

We are currently responding to the NASA Armstrong Flight Research Center’s Request for Proposal (RFP) for the procurement of Center Logistics Services and Aerospace Ground Equipment Support Services (CLS&AGESS).

NASA Armstrong Flight Research Center is placing increased emphasis in its procurements on relevant experience and past performance as a source selection factor. A requirement of this solicitation is that clients of entities responding to this RFP are identified and their participation in the evaluation process be requested. In the event you are contacted for information on work we have performed, you are hereby authorized to respond to those inquiries.

Please complete the enclosed Past Performance Questionnaire and forward it directly to NASA Armstrong Flight Research Center, Attn: Maikeyza Brown, 2528 East Avenue P, Building 703, M/S S323(G), Palmdale, CA 93550, telephone 661-276-2061, Maikeyza.Brown-1@nasa.gov.

A response to this questionnaire is requested to the above address by (INSERT DUE DATE).

We have identified Mr./Mrs. ______________ of your organization as the point of contact based on that person’s knowledge concerning our work. Your cooperation is appreciated. Any questions may be directed to : __________________.

Sincerely, Enclosure

PAST AND PRESENT PERFORMANCE QUESTIONNAIRE FORM

A. CONTRACTOR’S HISTORICAL DATA:

1. Contractor’s Name: ___________________________________________________

2. Telephone Number: ___________________________________________________

3. Contract Type: _______________________________________________________

Competitive Yes ( ) No ( )

Follow-On Yes ( ) No ( )

4. If Award-Fee: (i) Provide overall award fee rating: _________________________

(ii) Provide award fee percentages earned for the last year.

Please provide the rating scale used to determine such percentages

5. Total Period of Performance: ___________________________________________

6. Place of Performance: _________________________________________________

7. Contract Cost at Award: _______________________________________________

8. Current Contract Cost: ________________________________________________

9. Total level-of-effort: __________________________________________________

(work-years)

10. Contract Purpose (e.g., support service, R&D, etc.)? ________________________

11. Contract award date: _________________________________________________

12. Total Contract Value: ________________________________________________

13. Is the contract currently in an overrun situation? Yes ( ) No ( )

14. Is the contract currently in an underrun situation? Yes ( ) No ( )

15. If yes, please explain (Please address any overruns in direct and indirect overhead rates and their impact on overall cost performance):_____________________________

16. Identify and explain any serious performance problems, any terminations for default, any environmental violations, and any safety violations cited: ____________________

17. Explain any completion delays: _________________________________________

18. Please provide the program title and the nature of the effort (i.e., describes the scope of the effort, the type of tasks involved, labor skills used, and support delivered):

19. Briefly describe issue(s) and resolution(s) with any labor/management problems:

20. Contractor performed as the Prime Contractor Sub-Contractor Key Personnel.

Value of Contractor’s Share: ___________________________________________

* Note: If offeror holds or has held other contracts with your agency/organization in the last 3 years, please complete separate evaluation forms for those contracts as well.

B. INDENTIFICATION OF EVALUATOR:

1. Contracting Agency/Company Name:_____________________________________

2. Address: ____________________________________________________________

3. Telephone: __________________________________________________________

4. Point of Contact:______________________________________________________

5. Title: _______________________________________________________________

C. QUESTIONS

1. Procurement Performance

a. Has this contract or tasks been partially or completely terminated or subject to litigation?

Yes ( ) Default ( ) Convenience ( ) No ( )

If yes, explain: ________________________________________________________

b. Explain and indicate status of any pending terminations: _______________________

c. Changes in contract dollar value throughout the life of the contract are/were attributable to:

___ Government-issued change orders ___ Other Government actions ___ Claims submitted by Contractor ___ Other Contractor actions ___ Not Applicable

d. Approximately how many people are/were employed under this contract? Please include sub-contractors, if any. __________

e. What has been the key personnel turnover rate for the contract? If Problematic, High or Medium is checked, please explain under comments.

___ Problematic (specific negative effect in meeting contract requirements) ___ High ___ Medium ___ Low

Comments: ___________________________________________________________

f. Has there been a Contract Purchasing System Review (CPSR) conducted?

If yes, when and what were the findings? ____________________________________

g. Rate the Contractor’s record in adhering to or the ability to meet their goals for Small Business, Small Disadvantaged Business, and Women-Owned Small Business subcontracting:

___Excellent ___Very Good ___Good ___Neutral ___Satisfactory ___Poor

2. Functional Areas Performed on Contract

Please identify which functional areas below were performed by the contractor. (place an X for each applicable functional area performed)

___ Aerospace Ground Equipment Support

(aircraft fuel, support and maintenance)

___ Transportation Services

(shipping and receiving, mail, move services, export control)

___ Supply Management Services

(warehousing, stock management, issue, inventory)

___ Personal Property Management Services

(controlled property, equipment inventory, RFID, disposal)

___ Fleet Management Services

(vehicle maintenance, motor pool, fuel)

___ Purchase Request Processing Services

(order processing, identifying vendors, billing, credit cards)

___ Aircraft Part Provisioning Services

(identifying vendors, securing part documentation, parts management)

D. RATINGS: Choose the appropriate letter on the scale (E, G, S, M, U, and N) that most accurately describes the contractor’s performance or situation. PLEASE PROVIDE A NARRATIVE EXPLANATION FOR ANY RATINGS OF M or U.

QUALITY ASSESSMENT RATINGS FOR EVALUATING PAST PERFORMANCE

RATING DEFINITION

E Exceptional Performance meets contractual requirements with many exceeding the agency’s benefit.

The contractual performance of the element or sub-element being assessed was accomplished with no more than a few minor problems for which corrective actions taken by the contractor were highly effective.

G Very Good Performance meets contractual requirements with some exceeding the agency’s benefit.

The contractual performance of the element or sub-element being assessed was accomplished with no more than some minor problems for which corrective actions taken by the contractor were effective.

S Satisfactory Performance meets contractual requirements.

The contractual performance of the element or sub-element contains some minor problems for which corrective actions taken by the contractor were satisfactory.

M Marginal Performance does not meet some contractual requirements. The contractual performance of the element or sub-element being assessed reflects a serious problem for which the contractor has not yet identified corrective actions or the contractor’s proposed actions appear only marginally effective or were not fully implemented.

U Unsatisfactory Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element or sub-element contains a serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

N Neutral Performance was not observed or not applicable to the current effort being reported against.

Place an “X” in the appropriate column using the definitions matrix above.

Technical Performance E G S M U N

1. Overall skill level and technical competence of Contractor personnel

2. Corrected deficiencies in timely manner and pursuant to their quality control procedures.

3. Delegated authority to project managers and supervisors commensurate with contract requirements.

4. Home office participated in solving significant local problems.

5. Followed approved quality control plan.

6. Provided effective quality control and/or inspection procedures to meet contract requirements.

7. Provided timely resolution of contract discrepancies.

8. Identified problems as they occurred.

9. Suggested alternative approaches to problems.

10. Displayed initiative to solve problems.

11. Developed realistic progress schedules.

12. Met established project schedules.

13. Provided timely resolution of warranty defects.

14. Was responsive to contract changes.

15. Provided adequate project supervision.

16. Obtained consent of surety for increases in bonding as work-in-progress increased.

17. Paid subcontractors/suppliers in a timely manner.

Technical Performance E G S M U N

18. Provided accurate and complete line item cost proposals including all aspects of work required for each task.

19. Cooperated with Government personnel after award.

20. How would you rate the contractor's overall performance?

21. Was the contractor ever issued a cure or show cause notice under the referenced contract? If yes, explain outcome in “remarks.”

Yes/No

22. Would you award another contract to this contractor? If not, explain in “remarks.”

23. Is the contractor rated in CPARS? Yes/No

24. On this contract, were any licenses or certifications of staff members allowed to expire?

Remarks:______________________________________________________________________