RFP_NND16578229R_J_Attachments.pdf

THE NATIONAL AERONAUTICS AND SPACE

ADMINISTRATION (NASA)

ARMSTRONG FLIGHT RESEARCH CENTER (AFRC)

EDWARDS, CA

DRAFT

PERFORMANCE WORK STATEMENT (PWS)

FOR

CENTER LOGISTICS SERVICES AND AEROSPACE GROUND

EQUIPMENT SUPPORT SERVICES (CLS&AGESS)

Dated August 23, 2016

TABLE OF CONTENTS

C.1 Overview C.1.1 Introduction C.1.2 Objective C.1.3 Background C.1.4 Policies, Procedures, Directives, and Publications C.1.5 Definitions and Acronyms C.1.6 Automated Database and System Requirements

C.2 General Requirements C.2.1 Key Personnel C.2.1.1 Site Manager Qualifications C.2.1.2 Quality Control / Safety Manager Qualifications

C.2.2 Employees C.2.3 Quality Control, Safety, and Records Management C.2.3.1 Quality Requirements C.2.3.2 Central Library C.2.3.3 Quality Manual C.2.3.4 Test Equipment Inspection and Calibration C.2.3.5 Export Control C.2.3.6 Quality Control Plan C.2.3.7 Quality Assurance Surveys C.2.3.8 Non‐conformance and Material Deficiency Reporting C.2.3.9 Contractor Safety Management C.2.3.10 Records Retention

C.2.4 Government Quality Assurance Branch C.2.4.1 Inspections and Audits C.2.4.2 Technical Monitors

C.2.5 Security C.2.5.1 Compliance with Security Requirements C.2.5.2 Property Loss C.2.5.3 Access C.2.5.4 Keys

C.2.6 Normal Duty Hours C.2.6.1 Work Outside Normal Duty Hours C.2.6.2 Core Hours

C.2.7 Government Furnished Property C.2.7.1 GFP Condition C.2.7.2 GFP Inventory C.2.7.3 Government Furnished Stock and Supplies C.2.7.4 Government Furnished Material (GFM) C.2.7.5 Commercial off the Shelf (COTS) Software

C.2.8 Documentation / Data Deliverables / Reports

C.2.9 Contractor Employee Licensing, Certification, Specific Experience, & Uniform Requirements C.2.9.1 Contractor Personnel Training C.2.9.2 Driver Licenses C.2.9.3 Forklift Certification C.2.9.4 Radioactive Material Certification C.2.9.5 Export Control Certification C.2.9.6 Property Management Professional Certification C.2.9.7 Contract Property Fundamentals C.2.9.8 GSA Personal Property Disposal Training C.2.9.9 Fleet Management Professional Certifications C.2.9.10 Automotive Service Excellence (ASE) Certification C.2.9.11 Hazardous Material Certification C.2.9.12 Shipping and Transporting Certification (US DOT Regulations 49 CFR Training) 25 C.2.9.13 NASA Systems Training (SAP, Supply, Disposal, Equipment, and Maximo)

C.2.10 Meetings with the Government C.2.11 Training and Education C.2.11.1 Awareness Workshops about Center Logistics Services & Aircraft Sustainment Services 26 C.2.11.2 Lifting devices C.2.11.3 Flightline driver C.2.11.4 "Did You Know...?" Announcements

C.2.12 Service Request and Tracking C.2.13 Records and Reports C.2.14 Non‐Routine Requirements

C.3 Aerospace Ground Equipment (AGE) Support C.3.1 Introduction C.3.1.1 Critical/Emergency Mission Support C.3.1.2 Routine Mission Support C.3.1.3 AGE Equipment Failure During Operations C.3.1.4 Applicable Directives C.3.1.5 Performance Requirements C.3.1.6 AGE Tool Control/Foreign Objects Damage (FOD) Prevention

C.3.2 Quality Inspection C.3.3 Technical Requirements C.3.3.1 AGE Required Maintenance C.3.3.2 AGE Preventive Maintenance C.3.3.3 AGE Special Purpose/Utility Vehicle/Equipment C.3.3.4 Proof/Load Testing Utility and Special Purpose Vehicles/Equipment C.3.3.5 Load Test Fixture C.3.3.6 Hydraulic testing C.3.3.7 Operation of the AFRC Lead Acid AGE Shop C.3.3.8 Service of Aircraft Batteries C.3.3.9 Critical Lift Operators

C.3.3.10 Aircraft Fueling Services C.3.3.11 N2 Servicing C.3.3.12 Pressure Vessel Support C.3.3.13 Portable Fire Extinguisher Inspection C.3.3.14 Equipment Painting C.3.3.15 Static Display Item Maintenance C.3.3.16 Ramp sweeping C.3.3.17 Material Requirements C.3.3.18 AGE Equipment Records C.3.3.19 AGE Emissions Reporting C.3.3.20 AGE Contract Performance Reporting

C.4 Transportation Services C.4.1 Material Handling C.4.2 Shipping C.4.2.1 Packaging and Shipping Operations C.4.2.2 Shipping Document Processing C.4.2.3 Domestic Shipping C.4.2.4 Identify Export Restricted Items C.4.2.5 International Shipping C.4.2.6 Pre and Post Payments Audit

C.4.3 Receiving C.4.3.1 Receive Inbound Shipments

C.4.4 Mail C.4.4.1 Outgoing Mail C.4.4.2 Incoming Mail

C.4.5 Daily Courier Services C.4.6 Hazardous, Radioactive, and Explosive Material Services C.4.6.1 Oxygen Transportation C.4.6.2 Radioactive Material Transportation C.4.6.3 Export Controlled Shipments

C.5 Supply Management Services C.5.1 Warehousing C.5.1.1 Stock Replenishment C.5.1.2 Affirmative Procurement Program C.5.1.3 Management of Inventory Stock C.5.1.4 Physical Inventory of Stock C.5.1.5 Maintenance and Standardization C.5.1.6 Perform Federal Catalog Activities C.5.1.7 Shelf Life C.5.1.8 Stock Inventory Reconciliation C.5.1.9 Document Control C.5.1.10 Issue from AFRC Inventories C.5.1.11 Material Storage

C.5.2 Stock Control

C.5.3 Cataloging C.5.4 Purchasing C.5.5 Hazardous Material Storage C.5.5.1 Hazardous Material Storage

C.6 Personal Property Management Services C.6.1 Controlled Personal Property Inventory C.6.1.1 Annual Requirement C.6.1.2 Inventory Team(s) C.6.1.3 Scanning Phase C.6.1.4 Reconciliation Phase

C.6.2 Equipment Management C.6.2.1 Equipment RFID Implementation C.6.2.2 RFID Reports C.6.2.3 ECN tag and RFID tag maintenance C.6.2.4 Controlled Property Management C.6.2.5 Export Control Identification and Classification C.6.2.6 Industrial Property Management (Off‐Site Contractor Held GFP) C.6.2.7 Exhibit and Display Items C.6.2.8 Walkthrough Inspections with Organizational/Directorate Chiefs C.6.2.9 Loan Agreements C.6.2.10 Cannibalization of Equipment C.6.2.11 Property Survey Report (Loss, Damage, Destruction or Theft)

C.6.3 Acquisition C.6.3.1 Equipment Acquisition Export Control Identification and Classification C.6.3.2 Requisition and Transfer Requests

C.6.4 Disposal C.6.4.1 Disposal Receipt, Warehousing, and Processing C.6.4.2 Disposal Export Control Identification and Classification C.6.4.3 Office Furniture Turn‐In C.6.4.4 Exclusions C.6.4.5 Maintain Disposal System C.6.4.6 Center Internal Screening and Reutilization C.6.4.7 GSAXcess® C.6.4.8 Agency Screening and Reutilization C.6.4.9 External Screening and Reutilization C.6.4.10 Sales C.6.4.11 Exchange/Sales C.6.4.12 Computers for Learning C.6.4.13 Stevenson‐Wydler Act (SWA) C.6.4.14 Electronic Recycling (E‐waste) C.6.4.15 Abandon and Destroy C.6.4.16 Donation C.6.4.17 Artifacts C.6.4.18 Department of Defense (DoD) Demilitarization (DEMIL) Program

C.6.4.19 Precious Metals Recovery C.6.4.20 Scrap Metals and Materials C.6.4.21 Refuse Dumpsters

C.7 Fleet Management Services C.7.1 Fleet Maintenance C.7.1.1 Vehicle and Equipment Maintenance C.7.1.2 Preventive Maintenance (PM) C.7.1.3 Maintenance and Repairs C.7.1.4 Emissions C.7.1.5 Stock Room

C.7.2 Fleet Operations C.7.2.1 Motor Pool Operations C.7.2.2 Road Side Services C.7.2.3 Fleet Service Cards (fuel card) C.7.2.4 Fleet License Plates C.7.2.5 Fleet Keys C.7.2.6 Fleet Identification and De‐Identification C.7.2.7 Fleet Fuel C.7.2.8 Vehicle Incident Reporting C.7.2.9 Vehicle Utilization Review Board

C.7.3 Fleet Electronic Database Management C.7.4 Reporting and Records Maintenance

C.8 Purchase Request Processing Services C.8.1 Parts and Supplies Fulfillment Process C.8.2 Parts and Supplies Acquisition C.8.3 Parts and Supplies Acquisition Export Control Identification and Classification

C.9 Aircraft Part Provisioning Services C.9.1 Aircraft Parts Receipts C.9.2 Aircraft Parts Warehousing C.9.3 Aircraft Parts Purchase Request Processing C.9.4 Aircraft Parts Repairs C.9.5 Aircraft Parts Pickup and Delivery C.9.6 Aircraft Parts Maintenance and Support C.9.6.1 New Part records in NAMIS C.9.6.2 Aircraft on Ground (AOG) procedures C.9.6.3 Parts exceeding shelf life C.9.6.4 Vanishing vendors C.9.6.5 Salvage parts C.9.6.6 Parts Removed from Aircraft C.9.6.7 Parts Kits Purchases C.9.6.8 Flyaway kits C.9.6.9 Parts Storage C.9.6.10 Parts Disposal

C.10 Project Support

C.11 Optional Service Line Items (may or may not be acquired under this contract, as determined by the government) C.11.1 Pickup and Delivery Services C.11.1.1 Aircraft Parts, Material and Supply Pickup and Delivery C.11.1.2 Deliver Inbound Shipments

C.11.2 Moving Services C.11.2.1 General Requirements C.11.2.2 Personnel Moves C.11.2.3 Conference Room Configuration and Reconfiguration C.11.2.4 Special Events

C.11.3 Records Management and Emergency Supply Zones Services C.11.3.1 Emergency Supply Zones C.11.3.2 Records Management

C.12 Performance Measures C.12.1 Basis of Performance C.12.2 Assessment Periods and Corrections C.12.3 Assessment Criteria

END OF SECTION C

Appendices Appendix A Policies, Procedures, Directives, and Publications Appendix B Acronyms and Abbreviations Appendix C AGE Definitions

C.1 OVERVIEW

C.1.1 INTRODUCTION

The NASA Armstrong Flight Research Center (formerly Dryden Flight Research Center) is focused on providing flight related research and development aircraft support. AFRC started operations in 1954 and has been at the forefront of flight development with the use of a variety of research aircraft. Currently, AFRC has 23 flyable aircraft which include, but are not limited to, F‐18, F‐15, B‐200, T‐34, GIII, C‐20, 747, DC‐8, ER‐2, Predator, Global Hawk, TG‐14, Uninhabited

Aircraft Systems (UAS), and other unique one of a kind experimental and research aircraft.

Some aircraft are production versions while some have been heavily modified to specifically support aerospace research programs.

AFRC considers all work areas high risk and involve substantial safety hazards. Associated risks include the handling of and potential exposure to hazardous materials. The safety of personnel, facilities and operations are paramount in conjunction with fulfilling the mission. It is NASA policy to avoid loss of life, personal injury or illness, property loss or damage, or harm to the environment in pursuit of its logistical support to the mission.

AFRC Quality Policy: "Our flight research products and services satisfy our customers every time."

Location of Contract Performance:

a. The main campus Armstrong Flight Research Center at Edwards, California 93523 (referred to in this document as AFRC Edwards).

b. A component facility of Armstrong Flight Research Center, Building 703, at 2825 E.

Avenue P, Palmdale, California 93550 (referred to in this document as AFRC B703).

c. AERO Institute, 38256 Sierra Hwy, Palmdale, CA 93550 (referred to in this document as

AERO).

Within this document, references to AFRC mean BOTH AFRC Edwards and AFRC B703.

References to the Center mean all three locations (AFRC Edwards, AFRC B703, and AERO).

C.1.2 OBJECTIVE

The objective of this requirement is to obtain Logistics Services and Aerospace Ground

Equipment Support Services at the Center to meet mission requirements. The Contractor shall provide the necessary expertise, capabilities, management, equipment, supplies, materials and personnel required to perform the Logistics Services and Aerospace Ground Equipment Support

Services. Tasks will be principally performed at AFRC Edwards and AFRC B703, as well as a limited number of services at AERO.

a. Aerospace Ground Equipment (AGE) Support Services consist of: Aircraft Support Services including critical/emergency and routine maintenance and mission support services, service of aircraft batteries, life support, proof load testing, fuel delivery, aircraft fueling, N2 servicing, AGE equipment training, equipment painting, fire extinguisher inspection, aircraft static display inspection, and ramp sweeping.

b. Logistics Services consist of: transportation services (shipping, receiving, freight, mail pickup and delivery, hazardous/radioactive material services, export control, moves), fleet management services (maintenance, motor pool and dispatch, vehicle fueling, fuel station management), supply management services (warehousing, inventory control, hazardous material storage), personal property and controlled equipment management services (inventory, acquisition, disposal), records management services, purchase request processing services, and aircraft sustainment services (parts receipts, warehousing, purchasing, repairs, and maintenance).

C.1.3 BACKGROUND

AFRC is NASA’s premier installation for aeronautic flight research and testing (reference http://www.nasa.gov/centers/armstrong/). AFRC Edwards is located at Edwards Air Force Base

(EAFB) in California at the western edge of the Mojave Desert, 80 miles north of metropolitan

Los Angeles, approximately 30 miles northeast of Lancaster, California. AFRC Edwards is on approximately 880 acres of land permitted from the United States Air Force. AFRC B703 and

AERO are located in Palmdale, California. The AERO Institute is a consortium of Federal, state and local governments, industry, and academia partners which consists of the City of Palmdale, CA and the NASA Armstrong Offices of Education and Advanced Partnerships and Planning.

There are currently approximately 1,200 Civil Servant and Contractor employees on‐site occupying approximately 500,000 square feet of structural floor space at AFRC Edwards, and approximately 410,000 square feet of structural floor space at B703 in direct support of the

NASA Aeronautics, Human Exploration, and Science Mission Directorates. Present‐day facilities and infrastructure include: office buildings, mobile/modular offices, labs, warehouses, aircraft hangars, computer rooms, industrial shops, cafeteria, roads, parking lots, aircraft taxiways, aircraft staging areas, fences, and storage containers.

C.1.4 POLICIES, PROCEDURES, DIRECTIVES, AND PUBLICATIONS

The Contractor shall comply with all current applicable federal, state, and local laws and regulations, and NASA and AFRC policies, procedures, directives and publications during performance of this contract. Reference Appendix A for a list of current applicable documents for this contract.

C.1.5 DEFINITIONS AND ACRONYMS

Definitions are included within this document. All acronyms and abbreviations for terms listed herein can be found in Appendix B.

C.1.6 AUTOMATED DATABASE AND SYSTEM REQUIREMENTS

The Contractor shall utilize Government provided software which is of the current standard type and version utilized at AFRC or otherwise approved by the COR.

C.2 GENERAL REQUIREMENTS

The Contractor shall perform all work required in accordance with the contract. The Contractor shall provide all labor, equipment and materials to perform the work, except for items listed on

Attachment J‐03, Government Furnished Property (GFP) list and Attachment J‐04 Installation‐

Accountable Government Property (IAGP) list. The Contractor shall ensure the proper NASA

Civil Servant approval or concurrence signature is on all applicable documents prior to processing the document. The Contractor shall escalate all high risk situations, failures of services, accidents, and potential critical failures of services to the Contracting Officer

Representative (COR) immediately. It is mandatory that the Contractor obtain affirmative acknowledgment of this communication.

The Contractor shall propose approaches, methods, and technologies to achieve the results and develop the procedures and schedules to perform the work as defined herein. The required comprehensive result is for Logistics Services and Aerospace Ground Equipment Support

Services to support all Center requirements necessary to accomplish the mission.

C.2.1 KEY PERSONNEL

The Contractor shall provide on‐site at least one (1) qualified Site Manager (SM) and one (1) qualified Quality Control / Safety Manager (QCSM).

Contracting Officer (CO) will provide review and concurrence of the SM and QCSM qualifications in accordance with 1852.235‐71 Key Personnel and Facilities. The Contractor shall provide resumes for the proposed SM and QCSM describing their experience with references and qualifications to the CO Data Requirements Description (DRD‐02).

C.2.1.1 Site Manager Qualifications

The SM shall have experience managing programs, contracts or operations similar in size and complexity to the activities of this contract. The Contractor shall provide site program management including planning, organizing, scheduling, staffing, directing, controlling, budgeting, forecasting, contract administration, procurement, pricing, reporting, and proposal preparation. The SM shall be empowered to lead this effort, to make day‐to‐day decisions related to all of the work performed under this contract and be responsible for the Contractor’s overall performance, including any subcontracted activities. The Contractor’s SM shall be the primary point of contact (POC) for technical direction from the COR to the Contractor, unless otherwise delegated in writing. The SM shall be the POC for resolving conflicts involving daily activities and the planning of future operations. The SM shall also oversee direction and administration of Contractor personnel assigned to this contract. The SM shall ensure timely and effective communications with NASA managers and technical personnel. The SM shall be responsible for periodic performance reviews and reports with/to the Government.

In addition to the above experience requirements, the SM shall have the following qualifications:

a. Knowledge of ISO9001 or AS9100.

b. Experience managing service quality, including setting appropriate metrics and remedying concerns to protect the Government.

c. Previous experience in management and leadership skills.

d. Evidence of interpersonal and communication skills used in conflict resolutions and establishing operating practices with employees and co‐workers.

The SM in this context shall mean the individual with the direct responsibility for the overall management of the contract including ensuring personnel and deliverables meet cost and schedule objectives.

C.2.1.2 Quality Control / Safety Manager Qualifications

The QCSM must have documented experience as a QC Manager or Safety Manager on contracts similar in size and complexity.

In addition to the above experience requirements, the QCSM shall have the following qualifications:

a. Knowledge of and experience implementing ISO9001 or AS9100.

b. Knowledge of and experience implementing Occupational Safety and Health Standards 29 Code of Federal Regulation (CFR) 1910.

c. Documented experience managing service quality, including setting appropriate metrics and remedying concerns to protect the Government.

d. Evidence of customer interfacing skills and conflict resolution abilities.

QCSM shall have full authority to act on behalf of the Contractor to address Quality Control matters and have the responsibility for developing, implementing and managing a quality control system designed to ensure performance consistent with contract requirements, Government specifications and performance goals. The QCSM shall record and track training/education of all Contractor employees.

C.2.2 EMPLOYEES

The Contractor shall ensure that Contractor personnel are United States Citizens or legal resident aliens. The Contractor shall ensure that Contractor personnel are trained and qualified to perform PWS requirements, to include the licensed and/or certified operation and/or testing of vehicles and/or equipment listed in Attachment J‐03, Government Furnished Property and J‐

04 Installation Government Accountable Property. Contractor personnel will be authorized to utilize Government vehicles to meet the requirements of the PWS.

The Contractor shall ensure that personal appearance of employees is neat and professional.

Except for management and administrative personnel, work clothing for Contractor employees shall display the Contractor’s name and logo and shall be in compliance with minimum clothing requirements as detailed in the Dryden Center Procedure (DCP)‐O‐001, Aircraft Maintenance &

Safety Manual. NASA issued identification badges shall be worn as prescribed by NASA regulations. The Contractor shall ensure that NASA issued badges are worn by its employees at all times on site, except in situations and locations where they can be a work place hazard.

In the performance of this contract, Contractor personnel may be required to fly on commercial aircraft or serve onboard Government owned aircraft and may be required to support deployments and off‐site recovery of aircraft, both inside and outside the Continental United

States (CONUS). For some assignments, selected Contractor personnel shall be required to possess a security clearance of Secret (reference Attachment J‐08 DD‐254) and others may be required to gain access to DoD systems.

C.2.3 QUALITY CONTROL, SAFETY, AND RECORDS MANAGEMENT

C.2.3.1 Quality Requirements

The Contractor shall have a Quality Management System (QMS) that is certified to the applicable current version of the International Organization for Standardization's (ISO)

ANSI/ISO/ASQ 9001‐2000 / American National Standards Institute / American Society for

Quality Control for all tasks defined in this PWS.

The scope of the ISO compliance shall be relative to the requirements of this contract. ISO

9001:2000 certification shall be maintained throughout the contract period of performance.

The quality program shall be coordinated with and approved by the COR. The quality program shall specifically document all areas were quality control inspections will be performed. The

Government reserves the right to disapprove the quality system, or selected portions thereof, if it fails to comply with its documented requirements or exhibits significant adverse trends in product quality. The Contractor shall furnish all resources to ensure continuous implementation of an effective quality control program.

a. Should the Contractor not be ISO 9001‐2000 certified at the time of contract award, the Contractor shall:

1. Become certified within nine (9) months after award of the contract.

2. Submit a plan outlining the path and time frame anticipated to become compliant, within one (1) month after contract award. The Contractor shall implement this plan, with milestones agreed upon by the Government.

3. Develop and implement an interim QMS, within one (1) month after contract award, which is compliant with all applicable ISO 9001‐2000 requirements. An inteshall be developed within the same timeframe and shall be approved for use by the COR and

NASA QA.

b. ISO certification shall have no bearing on the Governments rights to administer or enforce contractual quality requirements. An assigned NASA QA Specialist shall periodically assess/audit Contractor compliance to its documented Quality system. The Contractor shall support the Government audit/surveillance of Contractor plans, procedures and processes when deemed necessary by the Government. These audits/surveillances will provide understanding and insight of processes and procedures that may have the potential to impact launch/landing schedules. Government audits/surveillances will include but are not limited to all disciplines and tasks which are involved with or support landing operations, hardware and software production and maintenance, safety and quality assurance, logistics, procurement and financial operations.

C.2.3.2 Central Library

The Contractor shall develop and maintain a central library containing all the applicable Military

Technical Orders (TO), Manufacturer’s Specifications and/or handbook of operations and/or maintenance manuals, Operating and Maintenance Instructions (OMI) and/or Operations and

Maintenance Requirements and Specifications (OMRS), Maintenance Directives (MD) and any other material (i.e., processes, procedures, work instructions, Operational Instruction (OI), directives, etc.) used to carry out the tasks in this PWS. The Contractor’s quality systems processes, procedures, work instructions and all other documentation including media and data, which comprise the Contractor’s quality management system, shall be made available to the Government for their review and use. All data systems software shall be in an electronic data file format that is mutually agreed upon by both the Contractor and the Government.

C.2.3.3 Quality Manual

The Contractor shall develop a Quality Manual that contains copies of all Contractor‐developed and approved processes and procedures to operate, maintain, repair and provide accurate configuration control for all items listed in Appendix A, Applicable Policies, Procedures, Directives and Publications. This quality manual shall also contain a list of all applicable pre‐ existing processes, procedures, work instructions, configuration control documents, Military

TOs, Manufacturer’s Specifications and/or handbook of operations and/or maintenance manuals, MDs, OMIs and/or OMRSs used by the Contractor in support of this PWS. The requirements and inspection practices shall be consistent with Dryden Maintenance Standards

(DMS), DCP and Dryden Organizational Procedures (DOP). The Contractor shall provide a controlled copy of this manual to the CO and the COR. The Contractors Quality Manual shall be approved, as a minimum by the Contract SM responsible for onsite operations and the QCSM.

The CO, COR, AFRC Quality Assurance Branch (QA), Task Monitor (TM) or designated representative will formally review the Contractors Quality manual prior to implementation, and all changes thereafter, throughout the period of performance for this contract.

Upon request of the CO or COR, the Contractor shall provide any manuals, instructions, procedures, specifications, or similar control documents utilized in the reliability, maintainability and/or quality assurance of specified equipment. Any documents, databases or listings, electronic or otherwise, produced in response to this contract to include but not limited to any software programs, maintenance instructions or directives, and database listings associated with Fleet and AGE vehicles and equipment being maintained under this contract, shall not be proprietary to the Contractor or any subcontractor(s), and shall be considered government property.

C.2.3.4 Test Equipment Inspection and Calibration

Test equipment utilized by the Contractor shall be of the required range, accuracy, functionality and type necessary for the items to be inspected and calibrated. Test equipment inspection and calibration shall be accomplished in accordance with DCP‐O‐001.

C.2.3.5 Export Control

C.2.3.5.1 Export Control Plan

The Contractor shall develop, implement, and maintain an Export Control Plan in accordance with (DRD‐00).

C.2.3.5.2 Export Control Liaison

The Contractor shall identify an Export Control Plan focal point that will be the Contractor’s

Representative to liaise with the AFRC Export Control Office. The Contractor shall apply for all required export licenses within 30 days after contract start. The Contractor shall classify and apply the proper markings on Contractor generated documentation for hardware, software, services, technology and data.

C.2.3.6 Quality Control Plan

The Contractor shall implement a detailed Quality Control Plan showing how it will ensure the integrity of its Quality Management System, as referenced in the section entitled, “Quality

Requirements”, of this PWS. The Contractor shall utilize, to the maximum extent possible, its own in‐house Quality Assurance Program. The Contractor shall submit a comprehensive site‐ specific Quality Control Plan (QCP) consistent with NASA policies to the COR for approval (DRD‐

03).

The Contractor shall review and update the QCP annually to effectively identify risks and appropriate mitigation to maintain quality of service and protect the health and safety of

Armstrong personnel and the environment. The Contractor’s QCP shall reflect and incorporate quality processes and quality management practices identified below. Within four (4) hours of discovering a discrepancy or noncompliant work product or service safety, reliability, or functionality, the Contractor shall notify the COR and initiate investigative and corrective actions. Investigative actions shall identify the proximate and root cause(s) of noncompliance and the scope/population of noncompliant items. The Contractor shall implement corrective actions within 30 days of discovering the discrepancy, and submit a report on the improvement to the COR. The Contractor Quality Control performance shall continually be improved through: advocacy; awareness training; teaming and sharing of quality control tools, techniques and data.

The QCSM shall ensure the QCP is fully implemented and will serve as a focal point for quality related matters to the COR.

C.2.3.7 Quality Assurance Surveys

The Contractor shall perform ISO audits annually to survey personnel, procedures, services, and operations assigned under this PWS, in order to verify compliance with accepted standards.

This shall include surveys of vendors, suppliers, and sub‐contractors providing services to the

Contractor. Surveys are generally not required for those vendors, suppliers, and sub‐ contractors who provide Department of Defense (DoD) or Federal Aviation Administration

(FAA) certified parts or services. In such cases, a copy of the valid certification must be provided to the Contractor and be available for Government audit. The Contractor shall be responsible for quality assurance within its own organization and shall make recommendations to the responsible NASA AFRC management where surveys of vendors, suppliers, and sub‐contractors are necessary or desirable to ensure quality, safety and applicable airworthiness.

C.2.3.8 Non‐conformance and Material Deficiency Reporting

Non‐conformance is defined as a condition of any article, material, or service in which one or more characteristics do not conform to the specified requirements (e.g., noncompliance with drawings, specifications, fabrication, inspection process, and test document). This includes failures, discrepancies, deficiencies, defects, anomalies and malfunctions. The Contractor shall establish and implement a procedure for reporting and utilization by waiver of non‐conforming articles, materials and equipment. The procedure shall include corrective action(s) to be taken.

The Contractor shall promptly correct conditions, which have resulted or might result in sub‐ standard or defective articles or materials. Such actions and procedures shall include preventive measures as well as correction of conditions, which have occurred. The Contractor shall document its efforts to correct existing deficiencies and to minimize future occurrences. For aircraft support equipment, the COR shall approve the procedures for non‐conformance reporting and deficient material utilization‐by‐waiver. The COR will approve aircraft support equipment waivers or give direction if waiver is disapproved.

C.2.3.8.1 Customer Service and Conflict Management

The Contractor shall proactively engage the customer to ensure mission requirements and customer expectations are understood in advance and requirements are satisfied with the service provided. Upon discovery of customer complaints, the Contractor shall follow procedures in the Quality Control Plan to take immediate corrective action, initiate process and service improvements, resolve outstanding issues and prevent recurrence. At no time will the

Contractor use a customer’s complaint or expectation as a reason or justification to circumvent the rules and regulations required under this contract.

C.2.3.9 Contractor Safety Management

The Contractor shall establish, implement and maintain proactive safety management that complies with and incorporates the safety requirements of 29 CFR 1910. The Contractor shall submit a comprehensive site‐specific Safety, Health and Environmental Management Plan

(SHEMP) consistent with existing laws, regulations, policies and industry standards to the COR for approval (DRD‐04).

C.2.3.9.1 Armstrong Safety Culture

AFRC Safety Policy: "You and I Can Prevent Accidents." The success of NASA starts with an unwavering commitment to safety. The culture of NASA Armstrong is one of safe accomplishment of our missions, and this includes our logistics services management team. In the spirit of NASA’s commitment to safety, the Contractor shall implement the safety requirements of this section.

C.2.3.9.2 Safety Training, Activity Hazard Analysis and Communication

The Contractor shall address required safety training and awareness in the SHEMP to ensure all employees have adequate knowledge to prevent accidents and mishaps. Training shall be documented and records made available to the COR upon request.

Monthly Meetings – At a minimum, the Contractor shall hold monthly safety meetings for all employees.

Safety Briefings – Prior to commencement of hazardous work, the Contractor shall hold safety briefings with involved Contractor employees and all other affected personnel.

Prior to any new work activity, the Contractor shall develop, review, and approve a job specific

Activity Hazard Analysis (AHA), to identify potential hazards and appropriate mitigation. The

Contractor shall ensure employees are aware of the hazards and understand the mitigations approved. AHAs shall be made available to all Contractor employees. AHAs shall be available to the COR upon request.

C.2.3.9.3 Mishap and Hazard Reporting

The Contractor shall submit each month a "Contractor's Monthly Accident Report", Form AFRC

80034 to the COR (DRD‐41).

In the event of a mishap and/or accident requiring more than first aid, the Contractor shall report the mishap immediately to the COR. The Contractor shall also report the mishap within

24 hours by direct input into the NASA Mishap Information System (NMIS). NMIS can be found at: https://nmis.sma.nasa.gov/. The Contractor shall also report any hazards observed by employees into NMIS.

C.2.3.9.4 Hazardous Materials and Chemical Management

The Contractor shall use the Armstrong Chemical Management System (Chemical Cribs located at AFRC Edwards B4809, B4823 and AFRC B703) for any chemicals brought on site needed for cleaning or other work on this contract. Safety Data Sheets (SDS) shall be readily accessible to

Contractor and NASA personnel.

a. The Contractor shall be responsible for hazardous material requisitioning, identification, handling, processing and record keeping in accordance with applicable federal, state and local laws and regulations, and AFRC procedures. Within 45 days after contract award, the Contractor shall assemble and submit to the Safety and Environmental Office for review, all known records and SDS of hazardous materials including, but not limited to, Polychlorinated Biphenyl (PCB) equipment, chlorofluorocarbons (CFC) chillers, ozone‐depletion substances (ODS) and radioactive sources.

b. The Contractor shall operate a chemical crib in conjunction with the AFRC chemical crib.

The Contractor shall obtain a Hazardous Materials Crib badge from the Safety and

Environmental Office for all new employees prior to issuing chemicals to the employee.

c. The Contractor shall obtain approval in the form of a chemical license from the Safety and Environmental Office prior to procuring a chemical new to the inventory. The requisition of hazardous materials shall be in accordance with DCP‐S‐102 Environmental

Management System Chemical Management. The Contractor shall renew all chemical licenses every two (2) years through the Safety and Environmental Office.

d. The Contractor shall maintain a current and accurate inventory of all products through the use of the AFRC Chemical Management System automated database. SDSs shall be readily accessible to employees and NASA personnel. A hard copy of product inventory and SDSs must be readily accessible in accordance with the U.S. Department of Labor

(DOL): Occupational Safety & Health Administration (OSHA) Regulations (Standards ‐ 29

CFR), Section 1910, Standard 1910.1200 Hazard Communication.

e. The Contractor shall store chemicals in approved hazardous materials storage lockers, and shall request, through the AFRC Chemical Management System, shelf life extensions for expired chemicals that are still safe and effective. The storage of hazardous materials shall be in accordance with DCP‐S‐002 Hazard Management Procedure and DCP‐S‐102

Environmental Management System Chemical Management.

f. The Contractor shall submit, to the COR the SDS and manufacturer’s instructions, and a statement of the Contractor’s intended use, location, purpose, and method of application, prior to the initial application or use of any hazardous materials, The

Contractor shall obtain specific approval from the COR, prior to performing any initial work at AFRC on known or suspected hazardous materials.

g. The Contractor shall not perform any work on known asbestos containing materials, asbestos contaminated materials, materials that might release Polychlorinated Biphenyl

(PCB) or chlorofluorocarbons (CFC), ozone‐depletion substances (ODS), radioactive materials, radioactive sources, oil containing PCBs or lead paint without prior approval from the Safety and Environmental Office. The Contractor shall use and follow the guidelines of the DCP‐S‐102, and Executive Order 12856. All hazardous materials at

AFRC shall be included in the AFRC Chemical Crib System. The AFRC Hazardous Material

Officer provides technical direction concerning these processes.

h. The Contractor shall implement policies that will reduce emissions of ODSs, promote recycling of ODSs, and shall cease the acquisition of nonessential products containing or manufactured with ODSs. The Contractor shall maintain an inventory of all ODSs stored and used at AFRC, in accordance with Executive Order 13148.

i. The Contractor shall establish and maintain internal environmental compliance controls.

All work conducted shall be in compliance with applicable environmental requirements, including attendance of required training courses. Environmental protection problems shall be reported through the Contractor SM to the Government. The Contractor shall provide support, guidance, and assistance to its employees in interpreting environmental policies, requirements, and standards. The work performed under this contract shall include, but is not limited to, providing timely responses and appropriate remedial actions to address environmental requirements, recycling, and affirmative procurement.

j. Compliance with federal, state, and local air quality regulations is required. All equipment requiring a permit from the Los Angeles and/or Kern County Air Pollution

Control District (APCD) must be obtained through the Safety and Environmental Office.

Coordination of this effort shall begin 90 days before the equipment is required on site.

Once the Safety and Environmental Office obtain the permit, it is the Contractor’s responsibility to comply with all operational conditions stated on the permit. These conditions include but are not limited to: ensuring the equipment has the best available air emissions control technology; maintaining quarterly records of fuel usage and hours of operation; maintaining records of paint and associated products usage, and records.

Paints and associated products must comply with the Volatile Organic Compounds

(VOC) limits in accordance with Los Angeles and Kern County APCD. The Contractor shall submit to the Safety and Environmental Office a written Hazardous Communication plan

(CFR 1910.1200) within 45 days from the start of the contract.

k. The Contractor shall comply with applicable federal, state, local and NASA/AFRC environmental management regulations, requirements, and standards regarding hazardous waste. The Contractor shall take all precautions in the performance of work under this contract to protect the safety and health of its employees, to protect the safety and health of all persons in or near the job site and to prevent damage to the environment, property, materials, supplies and equipment. The Contractor shall identify all wastes and waste producing supplies and their containers. All hazardous waste shall have either laboratory analysis data that documents the chemical content or a signed generators certification that documents the chemical contents of the waste prior to disposal. Unknown wastes shall be identified. Identification assistance may be obtained through the Safety and Environment Office. The Contractor shall make provisions for continuous contact with personnel working alone in hazardous locations or at remote areas. Contractor personnel shall wear or use Personal Protective Equipment (PPE) such as clothing, respiratory devices, protective shields, ear protection, eye protection, etc., appropriate to the task being performed in accordance to Federal, state, local and NASA regulations.

C.2.3.10 Records Retention

The Contractor shall retain all records related to performance of this contract in accordance with NASA Procedural Requirements (NPR) 1441.1, NASA Records Management Program

Requirements. These records include, but are not limited to: training records, certifications, licenses, shipping and receiving, property management, disposal, etc.

C.2.4 GOVERNMENT QUALITY ASSURANCE BRANCH

Ongoing surveillance will be conducted by the Government. All services rendered under this contract are subject to Government inspection. The Government's QA Surveillance Program is not a substitute for QC by the Contractor. Government QA personnel will advise the Contractor

SM and document any deficiencies discovered. The Government QA Team will be led by the

COR and assisted by surveillance team members, and all findings of satisfactory, unsatisfactory or non‐performed work shall be administered as described in the Government’s Quality

Assurance Surveillance Plan (QASP).

C.2.4.1 Inspections and Audits

The Contractor shall be subject to NASA HQ audits, Center internal audits, including special audits, vulnerability assessments, functional / internal control reviews, and ongoing surveillance by the Government QA Team. The Contractor shall be responsive to findings and observations by generating corrective action plans for COR review and approval within 30 days. The

Contractor shall then take corrective action in accordance with the approved corrective action plan, reference section “Assessment Periods and Corrections”. Investigative actions shall identify the proximate and root cause(s) of noncompliance and the scope/population of noncompliant items.

The Contractor shall support NASA inspections and audits as required.

C.2.4.2 Technical Monitors

The Government will select NASA employees from various organizations that interact with the

Contractor to participate in the QA Surveillance Program as TMs. TMs will report directly to the

COR with observations about the Contractor’s performance, these reports will be referenced by the COR in preparation for assessments of the Contractor’s performance to the CO.

C.2.5 SECURITY

C.2.5.1 Compliance with Security Requirements

The Contractor shall comply with all NASA and local security requirements. In order to perform the requirements of the contract, some contract employees may require access to buildings or areas of buildings engaged in Communications Security (COMSEC) operations. The Contractor shall ensure all employees requiring COMSEC access complete COMSEC training and be

COMSEC briefed by AFRC Protected Services Office.

Some Contractor employees shall be required to obtain and maintain a U.S. Government Secret security clearance due to the required handling of or exposure to classified material

(Attachment J‐08:DD‐254).

C.2.5.2 Property Loss

The Contractor shall submit to the COR, who will forward to the SEMO, a full report of lost, damaged, destroyed or stolen Government Property assigned to Contractor employees. The

Contractor shall notify and file a report on NASA Form (NF) 598, “Property Survey Report" to the COR within 24 hours after discovery.

C.2.5.3 Access

The Contractor shall obtain authorized access to controlled buildings and facilities, and arrange for them to be opened and closed to accomplish work under this contract by coordinating with building / area managers, or by submitting a request to the COR if occurring outside normal duty hours.

C.2.5.4 Keys

Keys may be issued to a limited number of Contractor personnel; however, it shall be the

Contractor's responsibility to arrange for adequate security of the buildings and facilities, occupied solely by the Contractor, at the end of each workday. The Contractor shall be responsible for the cost of replacing keys and/or locks that are furnished to and lost by

Contractor personnel. If an entire key sequence is jeopardized causing the Government to re‐ key an entire group, department, or facility, the full cost shall be borne by the Contractor.

C.2.6 NORMAL DUTY HOURS

AFRC Edwards and B703 Normal Duty Hours are from 6:00 am to 5:30 pm Monday through

Thursday the first week of the Government pay period, and then from 6:00 am to 5:30 pm

Monday through Friday the second week, excluding federal holidays. Weekends and federal holidays are restricted for work unless otherwise directed by the CO. AFRC is currently operating under this flexible work schedule, permitting employees to work 80 hours in 9 days

(known as a 9/80 schedule) and have a non‐work day every other Friday. The Center is closed every other Friday. The Contractor's work shifts shall take place during Normal Duty Hours, except as requested and approved per paragraph "Work Outside Normal Duty Hours" below.

Except for specific aircraft support, where the Normal Duty Hours are from 6:00 am to 5:30 pm

Monday through Friday.

C.2.6.1 Work Outside Normal Duty Hours

All work is normally accomplished in accordance to Center standard working hours, certain situations may require Contractor personnel to perform their duties at times other than the standard shift. Work outside normal duty hours requires the COR concurrence and CO approval.

The Contractor shall request approval to work outside normal duty hours at least five (5) calendar days prior to such work to allow arrangements to be made by the Government to oversee the work. The Contractor shall include in the request: the specific dates, hours, location, type of work to be performed, and justification why the work cannot be performed during Normal Duty Hours. Based on the justification provided, the CO may approve work outside normal duty hours.

Mission support personnel staffing requirements should be considered flexible as the

Contractor must consider mission slips, extensions, surge requirements, deployments, and advanced scheduled operations. These changes do not immediately cause overtime situations if the scheduling can be adjusted accordingly. Provisions can be made for second, third or split shift operations or a non‐standard workweek to meet programmatic requirements. Requests and justifications for shift adjustments shall be submitted in writing to the COR and shall only be accomplished with the concurrence and authorization of the CO or the COR.

C.2.6.2 Core Hours

Core Hours are the hours within Normal Duty Hours during which all flexible work schedules overlap. Regularly scheduled meetings shall be held during Core Hours to maximize participation. Core Hours are 8:00 am to 3:00 pm on days with Normal Duty Hours.

C.2.7 GOVERNMENT FURNISHED PROPERTY

The Government will provide all GFP listed in Attachment J‐03 and IAGP listed in Attachment J‐

04. The Contractor shall provide all other necessary vehicles and equipment to perform the work under this Contract.

C.2.7.1 GFP Condition

Should the Contractor choose to use all or part of the GFP, periodic servicing, maintenance, and repair of the items shall be provided at no cost to the Government (facility maintenance will be the responsibility of the Government). The total or partial breakdown or failure of the GFP shall not relieve the Contractor of responsibility to fully perform the work of the contract. On completion or termination of the contract, all GFP shall be returned to the Government in the same condition as received, except for normal wear and tear.

GFP listed in attachment J‐03 that becomes worn to the point of unserviceability shall be returned to the Government and the replacement of the property shall be the responsibility of the Contractor at no cost to the Government; Contractor Property so acquired shall remain the property of the Contractor. The Contractor shall be responsible for the cost of any repairs or replacement caused by negligence or abuse by the Contractor or the Contractor’s employees.

C.2.7.2 GFP Inventory

The Contractor shall conduct an inventory and assessment before commencing work to determine the exact number and serviceability of GFP. The Contractor shall certify inventory findings, assume accounting responsibility, and subsequently report inventory discrepancies to the COR (DRD‐01). GFP shall not be removed from NASA AFRC, without prior written approval by the CO.

C.2.7.3 Government Furnished Stock and Supplies

The Contractor shall be accountable for the inventory for all Program Stock, Stores Stock and

Emergency Management Supplies and control changes in the SAP/MMI database to reflect changes during day‐to‐day business at the Center. Prior to contract start, the Government will provide current lists of the following items, which shall be subject to the GFP Joint Inventory:

a. Government Furnished Property List (Attachment J‐03)

b. Installation Accountable Government Property list (Attachment J‐04)

c. Sample list of Emergency Supply (Attachment L‐2)

d. Sample list of Program Stock (Aircraft Parts) in NASA Aircraft Management Information System (NAMIS) (Attachment L‐3)

e. Sample list of Stores Stock in Supply Management System (SMS) (Attachment L‐4)

AFRC maintains approximately 61,000 line items of combined Program Stock, Stores Stock and Emergency Management Supplies. The range of stock fluctuated between 50,000 and 65,000 items over the last three fiscal years.

C.2.7.4 Government Furnished Material (GFM)

Government furnished materials will be provided to the Contractor at the start of this contract.

Should the Contractor choose to use the GFM, an inventory and assessment shall be conducted to determine the exact amount and serviceability of GFM.