Attachment J-11 - Past Perfomance Questionnaire.pdf

1:49:19 PM, 6/9/2008, File: Attachment J-11 - Past Perfomance Questionnaire.docAttachment J-11 - Past Perfomance Questionnaire.doc

SOLICITATION NO. 292-07-P(HG)-0002

MULTIPLE AWARD INDEFINITE DELIVERY/INDEFINITE QUANTITY (IDIQ) TASK ORDER

CONTRACT (TOC) FOR MINOR CONSTRUCTION, ALTERATION & REHABILITATION OF

VARIOUS NIH FACILITIES

Attachment J-14: Past Performance Questionnaire Page 1

PAST PERFORMANCE QUESTIONAIRE

OFFEROR:

CUSTOMER:

PHONE #:

CUSTOMER TITLE:

CONTRACT #:

CONTRACT TITLE:

LOCATION OF WORK:

DOLLAR VALUE OF CONTRACT: ANNUAL: $ TOTAL VALUE: $

1. Please describe the type of contract (firm-fixed price, cost plus, indefinite quantity, incentive/award fee, combination, etc).

2. What was the general scope (functional requirements) and contract term of the contract? If the contract had options periods for performance, were all options exercised? If options were not exercised, why not?

3. Please identify which year of the contract the contractor is currently performing. Or, if the contract is complete what years did the contractor provide the services.

SPECIFIC AREAS OF PERFORMANCE: RATINGS:

E = EXCELLENT

G = GOOD

S = SATISFACTORY

P = POOR

1:49:19 PM, 6/9/2008, File: Attachment J-11 - Past Perfomance Questionnaire.docAttachment J-11 - Past

SOLICITATION NO. 292-07-P(HG)-0002

MULTIPLE AWARD INDEFINITE DELIVERY/INDEFINITE QUANTITY (IDIQ) TASK ORDER

Attachment J-14: Past Performance Questionnaire Page 2

U = UNSATISFACTORY

4. ___ QUALITY OF WORK: (Comments)

EXCELLENT: Utilized sound trade practices that complied with stated requirements; utilized quality materials; required minimum of rework; strong commitment with adherence to a formally approved Quality Control program.

UNSATISFACTORY: Aggressive oversight was required to ensure compliance with contract terms and/or acceptable level of performance.

5. ___ RESOURCES: (Comments)

EXCELLENT: Utilized skilled project management and workforce in sufficient size to more than meet contractual requirements; overall quality of service/supplies/equipment was sufficient.

UNSATISFACTORY: Intervention was frequently required to meet performance requirements due to insufficient and /or poorly trained labor force; inefficient project management.

6. ___ TIMELINESS: (Comments)

EXCELLENT: Completed work as per the approved contract performance schedule on or before days specified in the contract. Service calls were responded to in a timely manner in accordance with the contract.

UNSATISFACTORY: Failed to complete work per the approved contract performance schedule.

7. ___ COOPERATIVENESS/CUSTOMER SENSITIVITY: (Comments)

EXCELLENT: Performed work with minimal disruption to the customer and kept communications open with all parties. Customers expressed appreciation with the contractor’s performance.

1:49:19 PM, 6/9/2008, File: Attachment J-11 - Past Perfomance Questionnaire.docAttachment J-11 - Past

SOLICITATION NO. 292-07-P(HG)-0002

MULTIPLE AWARD INDEFINITE DELIVERY/INDEFINITE QUANTITY (IDIQ) TASK ORDER

Attachment J-14: Past Performance Questionnaire Page 3 g work. Customers were UNSATISFACTORY: Failed to consider customer’s needs when performin adversely affected. Not kept informed of job activities. Customers expressed their dissatisfaction with contractor’s performance.

8. ___ CONTRACT ADMINISTRATION/MANAGEMENT: (Comments)

EXCELLENT: Submitted reports, proposals to changed conditions and work schedules in a timely manner.

UNSATISFACTORY: Data, when received, often required rework or assistance. Intervention usually required to ensure data was received.

9. Was the firm responsive and reasonable in terms of contract changes? ___ Yes ___No

10. Did the firm actively comply with all safety aspects of the contract? ___ Yes ___ No Were there any safety violations? ___ Yes ___No

11. Did the firm actively comply with all environmental aspects of the contract? ___ Yes ___ No Were there any violations? ___ Yes ___ No

12. The following questions pertain specifically t the firm’s role in subcontract management.

a. Did the firm actively seek and employ competent subcontractors? ___ Yes ___ No

b. Did the firm consistently provide sufficient subcontract management? ___ Yes ___ No

c. Did the firm maintain the lead role of primary contact with your agency/company regarding change order proposals, negotiations and other issues encountered during the contract? ___ Yes ___ No

d. Did the firm display ownership and accountability to your agency/company with respect to overall performance by its subcontractors? ___ Yes ___ No

e. Were there any instances of or issues with non-payment for subcontractors/suppliers/vendors? __Yes __No

f. Were there any instances of or issues with non-compliance with the Service Contract Act/Davis- Bacon Act/ Collective Bargaining Agreements? ___ Yes ___ No

1:49:19 PM, 6/9/2008, File: Attachment J-11 - Past Perfomance Questionnaire.docAttachment J-11 - Past

SOLICITATION NO. 292-07-P(HG)-0002

MULTIPLE AWARD INDEFINITE DELIVERY/INDEFINITE QUANTITY (IDIQ) TASK ORDER

Attachment J-14: Past Performance Questionnaire Page 4

13. PLEASE “X” THE STATEMENT THAT BEST DESCRIBES YOUR EXPERIENCE WITH

THE FIRM.

a. ___ They were an EXCELLENT firm in every respect. Problems were solved in a spirit of teamwork.

Quality work, timely actions and complete documentation were routinely achieved. We would unhesitatingly do business with the firm again.

b. ___ They were a VERY GOOD firm. Problems encountered were minor and solutions were found with little difficulty. We would not hesitate to do business with the firm again.

c. ___ They were a SATISFACTORY firm who met the minimum requirements of the contract.

Performance deficiencies improved when identified. An aggressive inspection program was required to ensure compliance. We would do business with the firm again.

d. ___ They were a POOR firm who barely met the minimum requirements of the contract. We have serious doubts about doing business with this firm again.

e. ___ They were an UNSATISFACTORY firm who did not meet the requirements of the contract.

We would not want to do business with this firm again under any circumstances.

f. ___ None of the above statements describe the firm. The following statement best describes our experience with them.

SIGNATURE: DATE:

9000 Rockville Pike Rockville, Maryland 20892 Phone: (301) 496-3274

FAX: (301) 402-1103

Forward to: National Institutes of Health Attn: Aaron Crawford Building 13, Room G800