Atch (1)_FY21CC IDIQ SOW - RFP Draftv2 - 18Mar 2020.docx

STATEMENT OF WORK (SOW)

FOR

SAILOR 20205 (S2025) Fiscal Year (FY) 21 READY RELEVANT LEARNING (RRL)

CONTENT CONVERSION (CC)

Prepared For:

Commander, United States Fleet Forces Command (CFFC) Norfolk, VA 23551-2487 Prepared By:

Naval Air Warfare Center Training Systems Division (NAWCTSD) 12211 Science Drive Orlando, FL 32826

DISTRIBUTION A. Approved for public release. Distribution is unlimited.

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Change Log

Table of CONTENTS

LIST OF TABLES

LIST OF FIGURES

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Statement of Work for the RRL FY21 Content Conversion 23 January 2020 xi

STATEMENT OF WORK (SOW)

FOR

SAILOR 2025 (S2025) FY21 READY RELEVANT LEARNING (RRL)

CONTENT CONVERSION (CC)

Scope This Statement of Work (SOW) defines the basic requirements to be performed under this Ready Relevant Learning Fiscal Year 21 Content Conversion (RRL FY21 CC) Indefinite Delivery/Indefinite Quantity (ID/IQ) contract. The detailed requirements will be defined in this ID/IQ SOW and each specific Delivery Order (DO). This ID/IQ documents the contractor tasks for the design, development, testing, and delivery of products in support of the RRL FY21 Content Conversion (CC) effort (see especially Appendices C, G, H, J, L, M, N, O). The contractor shall employ innovative instructional systems design (see Appendices H, L, and M), systems engineering, and training assessment approaches in conjunction with new and modernized technologies (see Appendix G) to support specified ratings accession training while simultaneously supporting the broader S2025 overarching goal of improving Sailors’ transfer of training to the operational work environment. The following represents examples of the broader Sailor 2025 (S2025) goals:

· Converting and/or improving designated courses so they are compatible with the waterfront or shipboard environment and contribute to the acquisition of actionable knowledge (i.e., practical knowledge that will be activated by and recognized as relevant to operational work contexts and events).

· Employing modernized media, instructional, and motivational strategies that are engaging (see Appendices G and H).

· Scheduling the converted and/or improved content closer in time to when the training will be put into practice in the work environment.

Rating Requirements The Naval Air Warfare Center Training Systems Division (NAWCTSD), as the RRL Training Systems Program Manager (TSPM), is responsible for A School and accession C School content conversion in support of RRL. The contractor shall perform tasks for the design, development, testing, and delivery of products for the ratings listed in Table 1 (highest classification is Unclassified FOUO unless otherwise noted). The contractor shall also prepare for and conduct Train-the-Trainer (T3) events (SOW 3.5.13) and Course Pilot events (SOW 3.5.14) as part of this effort.

Table 1. Rating and Classification Requirements

Course, Module and Lesson Structure Using the Government provided Functional Requirements Documents (FRDs) and corresponding SOW Appendix A, Knowledge Capture Reports (KCRs), Military Characteristics Documents (MCDs), and supporting data workbooks as a basis, the contractor shall determine the course, module, and lesson structure for each course for each rating and shall design, develop, test, and deliver products meeting the specified requirements.

Content Delivery Modes and Media Types Training products are grouped under four content delivery modes: Instructor-Facilitated Interactive Training (IFIT), Self-Directed Interactive Training (SDIT), Structured On-The-Job Training (SOJT), and Performance Support (PS) (see Appendices C, G, and J). Table 2 shows the four overarching content delivery modes and a high-level view of associated media types to support the RRL effort, as identified in the FRD and MCD.

NOTE: there is no traditional Instructor-Led Training Computer-Assisted Instruction (ILT-CAI) media type or instructional strategy in the RRL Content Conversion effort; rather, the contractor shall design and develop interactive multimedia instruction (IMI) for use as IFIT that meets the requirements for being hosted in Navy eLearning (NeL). In context for Ready Relevant Learning, “IMI” is the preferred term and shall be interpreted generically as electronic media, replacing both Interactive Courseware (“ICW”) and “ILT-CAI” as terms regardless of whether the product is instructor-led or student-led, and including considerations for software management tools (e.g. Learning Management System, Learning Record Store).

Table 2. Content Delivery Modes and Media Types

X

Checklist

Decision Tables

Demonstration Animation

Demonstration Video

Electronic Performance Support System (EPSS)

Intelligent Tutoring System

Job Aid (JA)

X

X

Content Conversion Process Flows Depending on the specific content delivery method and media type, the contractor shall follow slightly different development process flows with different CDRL deliverables, some following traditional ISD processes, some following systems engineering processes, and some blending the two.

Interactive Multimedia Instruction (IMI) Development Process The contractor shall follow a systematic approach for converting content into IMI, Mobile Ready, Mobile Optimized, and Responsive Design Mobile Website media types detailed within the SOW (see SOW Appendices C and G). Figure 1 identifies such a high-level process.

Figure 1. IMI Levels 1 – 3 (and Mobile Ready, Mobile Optimized and Responsive Design Mobile Website) Content Conversion Process Performance Support (PS) and Structured On The Job Training (SOJT) Development Process The contractor shall follow a systematic approach for converting content into Performance Support (PS) and Structured On-the-job Training (SOJT) media types detailed within the SOW (see SOW Appendices C and G). Note the term “Performance Support” is generic unless used specifically in context with the intended host environment – training environment PS to be used in a training setting and operation environment PS to be used in an on-the-job operation setting.

PS Hosted in Training Delivery Environments The contractor shall create and convert training PS products (i.e. training aids, training support materials, supplemental training materials), following the same general process in Figure 1, to be hosted within specific training environments (e.g. NeL). Figure 2 identifies some of the training environments and devices capable of presenting training content within the current Naval training enterprise.

Figure 2. Training Environment and Devices PS Hosted in Operational Environments The contractor shall create and convert on-the-job PS products to be hosted within specific workplace (operation) environments and devices capable of presenting PS content within the current Naval training enterprise (e.g. MyNavy).

Complex Media Development Process The contractor shall follow a systematic approach for converting content into complex media types (e.g. PC simulation, Augmented/Mixed/Virtual Reality, and Immersive Virtual Environment (IVE)) detailed within the SOW (see SOW Appendices C and G).

Figure 3 identifies such a high-level process that blends the traditional IMI development process with the Systems Engineering Process specifically for these types of media products.

NOTE: Any reference in an FRD (and SOW Appendix A), KCR, MCD, and supporting data workbook to “VSIM” or “ICW 4” or a variant of that term shall be interpreted as complex media (either, or a blend of, PC simulation, Augmented/ Mixed/Virtual Reality, or Immersive Virtual Environment (see SOW Appendix C)).

Figure 3. Complex Media (e.g., PC Simulation, Augmented/Mixed/Virtual Reality and Immersive Virtual Environment) Content Conversion Process Coordination with Third-Parties As required, the contractor shall coordinate with the Government and any third-party contractor responsible for developing complex media (e.g. PC simulation, Augmented/Mixed/Virtual Reality, or Immersive Virtual Environment system development (e.g. Government labs, Multipurpose Reconfigurable Training System (MRTS) 3D, PORTS, etc.)). In such cases contractor shall be required to design and develop training support materials that work together with the third-party developed system.

List of SOW Appendices To complete this effort, the contractor shall follow the guidance and requirements in the following Content Conversion appendices to this SOW:

· Appendix A (per rating): rating requirements covered by this SOW.

· Appendix B: acronyms used within this SOW.

· Appendix C: terms and definitions used within and outside this SOW regarding RRL Content Conversion.

· Appendix D: list of the Contract Data Requirements Lists (CDRLs) identified within this SOW.

· Appendix E: Risk Assessment Example Format.

· Appendix F: descriptions of the four RRL content delivery modes.

· Appendix G: operational definitions of engaging instructional strategies to be used in content development under this SOW.

· Appendix H: list of Bloom’s taxonomy action verbs.

· Appendix I: description of media type characteristics.

· Appendix J: mobile learning roadmap.

· Appendix K: Experience Application Program Interface (xAPI) requirements for this SOW.

· Appendix L: guidance on Naval Educational Training Center (NETC) RRL Single User Gaming and Simulation.

· Appendix M: guidance on NETC RRL Video Streaming.

Terms and Definitions Appendix C provides the terms definitions that are critical to this SOW. These terms and definitions supersede any similar terms and definitions that may be found in other sources. If the contractor and the Government have differences in opinion over interpreting a given term, Appendix C shall be the baseline from which a mutual agreement can be made.

Government-Furnished Information (GFI) The Government will provide the following, along with other relevant GFI:

1. Functional Requirements Document (FRD), corresponding SOW Appendix A, and corresponding supporting data workbook for each rating

1. Military Characteristics Document (MCD) for each rating

1. Preliminary Analysis Results Data for each rating

1. FRD Reports (one document for each rating, etc.)

1. Knowledge Capture (KC) data for each rating

1. Training Guides, Lesson Plans, Training Course Control Document (TCCD), Curriculum Outline of Instruction (COI) for each rating

1. Existing courseware (ICW, IMI, etc.) examples for ratings

1. Applicable Style Guides (e.g. NETC, CENNAVAVNTECHTRAINST 1554.1 and CNATT DELTIS templates required for CNATT courseware, etc.)

Government-Furnished Software, Tools and Equipment The Government will not furnish software (Microsoft [MS] Office, Adobe Acrobat, etc.) or tools. The Government will not furnish equipment, hardware, software personnel, personnel, or materials for the Contractor’s use during this effort. The Government will provide access to a test bed at NAWCTSD for TRANET-U VDI content for the Contractor to test training materials. The Contractor shall provide the necessary hardware, software, tools, personnel, materials, and facilities, not otherwise furnished by the Government, to perform the tasks specified by this SOW.

Government-Furnished Subject Matter Experts (SMEs) Government SME access will be provided on a not-to-interfere basis. The Government is sensitive to overburdening SMEs. NAWCTSD will serve as the liaison between the fleet, Type Commander (TYCOM), Learning Centers (LCs) and/or Schoolhouses and the Contractor to coordinate access to SMEs in support of SOW activities and requirements. Location for SME support will be provided by the Government. The Government’s SMEs will be available face-to-face for key data collection activities (interviews, workshops, and reviews) and will be available for providing follow up information via phone, video-teleconference (VTC), or by Defense Collaboration Services (DCS), whenever practical.

Applicable Documents The following represent a list of applicable guidance documents for this effort. In the event of a conflict between the SOW and the references cited herein, the contents of this SOW take first precedence. Nothing in this SOW, however, supersedes applicable laws and regulations, unless a specific exemption has been obtained. These documents will be provided to the Contractor as GFI, if they are not readily available to the Contractor via the Internet. For all documents listed below, the latest versions apply.

Government Documents Table 3. Government Documents

National Security Agency (NSA) Configuration Guide

United States (U.S.) Office of Personnel Management (OPM) Final Credentialing Standards for Issuing Personal Identity Verification

· Copies of the CFR sections can be obtained from https://www.pmddtc.state.gov/ddtc_public?id=ddtc_public_portal_homepage.

· Copies of U.S. Code can be obtained from https://ile-help.nko.navy.mil/ile/content/policy/section508.aspx.

· Copies of Defense Intelligence Security Agency (DISA) Configuration Guide can be obtained from http://disa.mil/.

· Copies of CFR documents can be obtained from http://www.gpo.gov/fdsys/browse/collectionCfr.action?collectionCode=CFR

· Copies of Federal Acquisition Regulation (FAR) clauses can be obtained from http://farsite.hill.af.mil/vffara.htm.

· Copies of NSA Configuration Guides can be obtained from http://www.nsa.gov/ia/mitigation_guidance/security_configuration_guides/index.shtml.

· Copies of National Institute of Standards and Technology (NIST) documents can be obtained from http://csrc.nist.gov/publications/PubsSPs.html. Copies of OSHA standards can be obtained from http://www.osha.gov.

· Copies of OPM document can be obtained from http://www.opm.gov/investigate/resources/index.aspx.

· Copies of IEEE Std 15288-2015 can be obtained from http://www.ieee.org/.

Department of Defense (DOD) Documents Table 4. DOD Documents

(https://adlnet.gov/dodi/dodi-xapi)

DOD Implementation Plan for Advanced Distributed Learning (ADL) dated 19 May 2000

· Copies of DOD Directives and Instructions can be obtained from the DOD Issuances Website (http://www.dtic.mil/whs/directives/).

· DOD Implementation Plan for ADL can be obtained from http://prhome.defense.gov/Portals/52/Documents/RFM/Readiness/docs/adl_implementplan.pdf.

· Copies of the DOD Specifications and Handbooks can be obtained online from the DOD Single Stock Point or from the Acquisition Streamlining and Standardization Information System (ASSIST) website (http://everyspec.com/DoD/DoD-HDBK/)

Department of the Navy (DON) Documents Table 5. DON Documents

DON Department of Defense Information Assurance Certification and Accreditation Process (DIACAP) Handbook Version 1, dated 15 July 2008

Copies of the Navy Marine Corps Intranet (NMCI) Core Build Standard can be obtained from http://www.nmci-eds.com/downloads/core-build

· Copies of the CON DIACAP Handbook can be obtained from https://www.doncio.navy.mil/tagResults.aspx?ID=96

· Copies of the DON documents can be obtained online from the Navy’s Integrate Learning Environment website: https://www.secnav.navy.mil/doni/Directives/Forms/AllItems.aspx

Sailor 2025 Documents Table 6. Sailor 2025 Documents

Ready Relevant Learning (RRL) Analysis Standard Operating Procedure (SOP) for Sailor 2025 (includes process flows)

Authoring Instructional Materials (AIM) Documents Table 7. AIM Documents

AIM Content Planning Module (CPM) User’s Manual

AIM Learning Object Module (LOM) User’s Manual

· Copies of the AIM documentation can be obtained from https://www.public.navy.mil/netc/ntt/pdfs/End_to_End_Process_SOP_(7-11-14)_Final.pdf

Industry Standards Table 8. Industry Standards

· create content that can track to both a Learning Management System (LMS) and learning record store (LRS)

· convert existing SCORM® data to xAPI Statements that can be stored in an LRS

· track experiences from a learning record provider in a manner consistent with how they would've been tracked in SCORM® (http://adlnet.github.io/xAPI-SCORM-Profile/)

(https://adl.gitbooks.io/xapi-lrs-conformance-requirements/content/)

(https://github.com/AICC/CMI-5_Spec_Current) Aviation Industry CBT Committee (AICC)

· Copies of the industry standard documents can be found by visiting the web addresses indicated.

· Copies of the following Industry Standards can be obtained from the American National Standards Institute (ANSI)/American Society for Quality Control (ASQC) (http://www.ansi.org).

· (Copies of the ANSI/Institute of Electrical and Electronics Engineers (IEEE) documents are available from http://standards.ieee.org/ or IEEE Service Center, 445 Hoes Lane, Piscataway, NJ 08854-1331.)

Other Documents Table 9. Other Documents

· Copies of the CJCSI document can be obtained from http://www.dtic.mil/dtic/

· Copies of the Presidential document can be obtained from the Federal Register at http://edocket.access.gpo.gov/2008/pdf/08-1348.pdf

· Copies of the NMCI document can be obtained from the Navy’s Integrate Learning Environment website (https://www.public.navy.mil/netc/ile/Default.aspx).

· Copies of the SCORM documents can be obtained from http://www.adlnet.gov/capabilities/scorm/scorm-2004-4th#tab-resources.

· Copies of the Joint ADL Co-Lab document can be obtained from https://adlnet.gov/collaboration/dadlac.

· Copies of NAVAIRINST 5000.21B can be obtained from https://directives.navair.navy.mil/.

· Copies of these instructions are available at http;//doni.daps.dla.mil

· Copies of this standard is available online at: http://quicksearch.dla.mil/qsSearch.aspx

· The publication shown above is available at http://www.dtic.mil/whs/directives/corres/pdf/501012m.pdf

· DFARS clauses are downloadable from http://www.acq.osd.mil/dpap/dars/dfarspgi/current/index.html

· DFAR clauses are downloadable from http://farsite.hill.af.mil/vffara.htm

(The above documents are available from the following sources:

· DOD Instructions, Directives, and Manuals are available at http://www.esd.whs.mil/DD/DoD-Issuances/

· NIST Special Publications are available at https://csrc.nist.gov/Publications

· CNSSI Instructions are available at https://www.cnss.gov

· SECNAV Manuals are available at https://doni.documentservices.dla.mil/manuals-secnav.aspx)

DoN NAVEDTRA Documents

· Copies of the NAVEDTRA documents are available for download from https://www.public.navy.mil/netc/ntt/pdfs/

Naval Air Systems Command Instructions (NAVAIRINST)

· Copies of the NAVAIRINSTs are available for download from https://directives.navair.navy.mil

NAWCTSD Documents

· Copies of these NAWCTSD documents will be provided as part of the contract or Government Furnished Information (GFI)

Non-Government Documents

Industry Standards

ANSI = American National Standards Institute ISO = International Organization for Standardization

· Copies of the ANSI/ISO document is available from http://www.ansi.org

Electronic Industries Alliance (EIA)/SAE International

· Copies of the EIA/SAE documents are available from http://ansi.org

Institute of Electrical and Electronics Engineers (IEEE)/ISO/International Electrotechnical Commission (IEC)

· Copies of the IEEE/ISO/IEC documents are available from http://www.ieee.org

Requirements The Contractor shall organize, coordinate, and control program activities to ensure compliance with contract requirements and timely delivery of products specified herein.

General Requirements The Contractor shall provide the necessary hardware, software, personnel, supervision, management, materials, services, equipment, facilities, technical, logistics, and clerical support to perform the tasks specified in this SOW. The requirements defined herein form the basis for work performed for the Government during the entire contract. The Contractor shall meet the requirements of the SOW in accordance with (IAW) the guidance documents provided and the contents of this document.

Program Planning The purpose of the program planning process is to produce and communicate effective and workable program plans. The Contractor shall define, document, manage, and apply program planning processes IAW IEEE Std 12207-2008, sections 6.1.2.3.4.5, 6.3.1, and 7.1.1.3.1.

Life-Cycle Model Management The purpose of the life cycle model management process is to define, maintain, and assure availability of policies, life cycle processes, life cycle models, and procedures for use by the program. The Contractor shall define, document, manage, and apply life cycle model management, at the program level, IAW IEEE Std 12207-2008, section 6.2.1. References to the organizational implementation of life cycle model management within IEEE Std 12207-2008, section 6.2.1 shall only apply to the program.

Infrastructure Management The purpose of the infrastructure management process is to provide the enabling infrastructure and services to the program and program objectives throughout the life cycle. The Contractor shall define, document, manage, and apply infrastructure management, at the program level, IAW IEEE Std 12207-2008, section 6.2.2. References to the organizational implementation of infrastructure management within IEEE Std 12207-2008, section 6.2.2 shall apply only to the program.

Program Assessment and Control The purpose of the program assessment and control process is to determine the status of the program and direct program plan execution. The Contractor shall define, document, manage, and apply program assessment and control IAW IEEE Std 12207-2008, section 6.3.2.

Program Decision Management The purpose of the decision management process is to select the most beneficial course of program action where alternatives exist. The Contractor shall define, document, manage, and apply a program decision management process IAW IEEE Std 12207-2008, section 6.3.3.

Contract Data Requirements Lists (CDRLs) The Contractor shall update, improve, manage, and deliver acceptable contractually required data. The Contractor shall implement data management procedures and policies to provide control and configuration management (CM) of contractually required data. CDRL items shall be submitted via NAWCTSD form 4330/60 (Data Item Transmittal or Acceptance or Rejection Sheet [DITS]). The Contractor shall:

Online Management System (OMS) The Contractor shall establish, implement, and make available an OMS throughout the entire contract completion date. The Contractor shall use the OMS as a tool for communication between the Contractor and the Government. The Contractor shall maintain deliverables (all versions) and corresponding Government comments on the OMS. The Contractor shall include on the OMS supporting materials, agendas, and minutes for conferences (e.g., Post Award Conference [PAC]), meetings (e.g., Integrated Product Team [IPT]), reviews (e.g., In-Progress Report [IPR]) and materials (presentations, agendas, etc.). The Contractor shall make available the OMS to be used at the PAC.

Data Library The Contractor shall establish and maintain a data library consisting of non-proprietary documentation, data, and information. The Contractor shall record and maintain a master listing of non-proprietary contract related documentation, data, and information used, maintained, updated, and improved for use in this effort. File sharing (Section 3.1.6) between the Contractor and the Government reviewers shall be provided. An intuitive file structure and naming convention, file directories, and final deliverables shall be provided on the file-sharing website (i.e., OMS Section 3.1.3). The latest version of files (text, graphics, animations, videos, etc.) shall be made available by close of business on Fridays for download by the Government.

Configuration Management (CM) The Contractor shall define, document, manage, and apply a CM process. CM shall be controlled by the Contractor to ensure only files associated with a specific date, location, and rating are in the directory for those files. The Contractor shall notify the Government, via e-mail, what directories on the OMS have new or revised files by close of business each Friday.

File Sharing The Contractor shall allow for file sharing between the Contractor and the Government reviewers. An intuitive file structure and naming convention, file directories, and final deliverables shall be provided on the OMS (see Section 3.1.3). The Contractor shall provide the Government notification, via e-mail, of the latest version of files (text, graphics, animations, videos, etc.) by close of business on Fridays for download by the Government.

Contractor SMEs The Contractor shall employ personnel who are recent SMEs in the domain areas specific to the applicable ratings with experience in operations and/or maintenance as required by rating. The Government strongly encourages the Contractor to utilize SMEs (i.e., domain, Engineer and Instructional Design) to ensure technical accuracy, data, information, and reports developed by the Contractor meet Government specification and requirements. The Contractor shall ensure personnel assigned to the contract have the appropriate security clearance necessary to access information and facilities required (see Table 1).

Data and Software Rights The Contractor shall provide the Government with Licensing/Ownership Rights. All technical data and computer software, including, but not limited to source files, two- and three-dimensional imagery, three-dimensional models and wire-frames, video, audio, animations, design documentation, other supporting documentation, and courseware developed by the Contractor with Government funding, not private funding, are property of the Government and are not to be used for resale to any Government agency, organization, or command. If the Contractor is involved in any future efforts with the Government, pursuant to the Government’s Unlimited Rights as provided for under the contract, the Government will not be charged again for the technical data and computer software developed under this contract when provided to, or expected to be used by, or for the use by any Government agency, organization or Command including, any modifications, derivative, works, and any integrated products created through a non-segregable interface to the technical data or computer software.

Contractor Acquired Property During the performance of this SOW, the contractor shall transfer title of contractor acquired property procured for the performance of the efforts in this SOW in accordance with the Government Furnished Property (GFP) clauses of the delivery order.

Copyrights The Contractor shall follow Federal copyright laws and DON Instructions (Secretary of the Navy Instruction [SECNAVINST] 5870.4A, Copyright) during the effort. Media assets, content, and files that are not expressly created or written by the Contractor shall be accompanied with copyright permission requests and copyright granted documentation. The Contractor shall cultivate and maintain a copyright database (to be included in the Software Product Design CDRL A002) to record and track information and documentation pertaining to copyright content. Delivery shall be in accordance with CDRL A002.

Risk Management The Contractor shall conduct risk management reviews to allow program systematic control of the uncertainty in the project’s ability to meet cost, schedule, and performance requirements. The Contractor shall provide the Government visibility into the contractor’s tools, assessment, mitigation, and control techniques. The Contractor shall perform risk management activities and tasks as specified in IEEE Std 15288-2015, section 6.3.4.3. The Contractor shall lead and conduct a monthly joint risk working group for the program. The Contractor shall present and discuss the status of risk items during all scheduled conferences, meetings, and reviews using the 5x5 risk cube described in enclosure (1) of NAVAIRINST 5000.21B.

Quality Assurance and Management Plan (QAMP) The Government shall not serve as the Contractor’s quality assurance team. The Contractor shall define, document, manage, and apply a QAMP, including flowcharts, documenting multiple reviews at the program and corporate level. The Contractor shall document processes (e.g., inter-rater agreements for data categorization) and management controls employed to ensure requirements are met. The QAMP shall, at a minimum, include specific work required and methods used to determine product quality and technical adequacy and include methods for conducting intermittent and ongoing reviews of deliverables.

Communications Plan The Contractor shall define, document, manage, and apply a Communications Plan including internal and external communications. The Contractor shall document the Communications Plan methods relative to planning, developing, accomplishing, and reporting management, technical, and administrative tasks relevant to requirements.

Security The security requirements specified herein shall apply to the Contractor and subcontractors. The Contractor shall comply with applicable on-site security regulations related to Government installation and facility access.