N4008522R2684 Amendment 0005 - Section C.pdf

0100000 – General Information Spec Item Title 1 General Information

1.1 Outline of Services

1.2 Acquisition of Additional Work

1.3 Background Information

1.4 Navy PBSA Approach

1.5 Standard Template

1.6 Related Information

1.7 Verification of Workload and Conditions

1.8 Contractor's Knowledge

1.9 Technical Proposal Certification

Spec Item Title Description 1 General Information

1.1 Outline of Services Except where otherwise stated, the Contractor shall furnish all labor, supervision, management, tools, materials, equipment, facilities, transportation, incidental engineering, and other items necessary to provide the services outlined below and described in this Performance Work Statement (PWS) at Naval Medical Center, Portsmouth, Virginia and its outlying clinics by means of a performance-based contract that is comprised of both Recurring Work and Non-Recurring Work Items.

The PWS is organized into annexes. Annex 1 is "General Information".

Annex 2 contains the on-site project management and administration requirements. Annexes 3 through 18 contain the technical requirements.

The annex numbers are identified as 1 through 18 in the description column, but the fully expanded annex numbers include seven digits (e.g., Annex 1 expanded number is 0100000 as shown in the header row at the top of this page).

Annex 1 General Information Annex 2 Management and Administration Annex 3 Command and Staff – N/A Annex 4 Public Safety– N/A Annex 5 Air Operations– N/A Annex 6 Port Operations– N/A Annex 7 Ordnance– N/A Annex 8 Range Operations– N/A Annex 9 Health Care Support– N/A Annex 10 Supply– N/A Annex 11 Personnel Support– N/A Annex 12 Morale, Welfare and Recreation Support– N/A Annex 13 Galley– N/A Annex 14 Housing– N/A Annex 15 Facilities Support Sub Annex 1501000 Facility Management Sub Annex 1502000 Facility Investment Annex 16 Utilities– N/A Annex 17 Base Support Vehicles and Equipment– N/A Annex 18 Environmental– N/A

1.2 Acquisition of

Additional Work

The Government reserves the right to acquire additional services at additional locations, within the scope of the annexes and areas included in Spec Item 1.1 Outline of Services, in addition to the services and locations identified in the requirements of this contract. Additional services will be incorporated into the contract in accordance with the CHANGES clause, SECTION I or ordered under the non-recurring work provisions of the contract. Items of work not covered by this contract but within the general intent are considered in the scope of this contract.

1.3 Background Information As the U. S. Navy's oldest, continuously-operating hospital since 1830, Naval Medical Center Portsmouth (NMCP) proudly serves past and present military members and their families. The nationally acclaimed, state-of-the-art medical center, including its nine branch clinics located throughout the Hampton Roads area, additionally offers premier research and teaching programs designed to prepare new doctors, nurses and hospital corpsmen for future roles in healing and wellness. NMCP is a patient-driven TRICARE facility entrusted with the health readiness of the

United States armed forces. Geographically located in the southeastern corner of the Commonwealth of Virginia, on historic Hospital Point in Portsmouth, Virginia, the main campus of NMCP is home to more than 5,000 men and women who provide healthcare services to the brave men and women of all our armed forces, their family members, and military retirees which is a daunting task accomplished with great skill and competency by the "First and Finest."

1.4 Navy PBSA Approach The Navy’s approach to performance-based service acquisition (PBSA) includes four component parts, which are 1) performance outcomes, 2) measurable standards, 3) consideration of incentives, and 4) performance assessment plan.

1.5 Standard Template Key to implementing the PBSA approach is using a standard template that ensures Navy-wide consistency yet affords appropriate tailoring to meet local needs.

The standard template contains 18 standard annexes. Annex 1 will always contain General Information that is relevant to the entire scope of the contract. Annex 2 contains Management and Administration requirements that are relevant to the entire scope of the contract. Annexes 3 through 18 and their associated sub-annexes contain the General Information, Management and Administration requirements, Performance Objectives, Related Information, and Performance Standards that are relevant to that technical annex. Except where otherwise stated, Annexes 3 through 18 and their associated sub-annex requirements are not relevant to one another. Within each technical annex and sub-annex, the organization of information and requirements are also standardized. Specification Item 1 will always contain General Information. Specification Item 2 will always contain the Management and Administrative requirements. Specification Item 3 will always contain the Recurring Work requirements.

Specification Item 4 will always contain the Non-Recurring Work requirements. Requirements and standards for higher level specification items apply to all subordinate specification items, e.g., Specification Item 3 standards apply to all recurring work specification items. Specification Item 3.1 is applicable to all 3.1 subordinate specification items.

Specification Items 3.2 and 3.3 are not considered subordinate to 3.1 nor are they considered subordinate to one another. All costs associated with Annexes 1 and 2 and Specification Items 1 and 2 shall be priced, and their price shall be allocated to the Exhibit Line Items.

1.6 Related Information There are four types of Related Information that can be found in the Description and Related Information columns of the specification as follows:

Informational Notes as used throughout this PWS provides additional information to offerors’ to be used in developing a thorough understanding of the work to be performed in this contract. Any block of text marked “Informational Notes” throughout Annexes 1 through 18 and their associated sub-annexes are subject to this disclaimer. Offerors’ may not rely upon the "Informational Notes" as material representations of the Government. Information provided in "Informational Notes" does not create a contractually binding requirement on either party.

Clarifying Information describes client expectations in a more detailed manner than the Performance Objective and Performance standard alone.

Constraining Information describes limitations to the work performed to meet the Performance Objective and Performance Standard.

Requirement Information further describes client requirements associated with each Performance Objective.

1.7 Verification of

Workload and Conditions

Throughout the PWS, the workload data is generally referred to as being located in Sections C and J. Section C provides data such as descriptions, specifications, and the statement of work. Section J provides data such as system descriptions, maps, floor plans, and tables to represent the type and location of services to be provided.

All facilities, systems, and assets identified in this contract shall be accepted by the Contractor in "AS-IS" condition. The Contractor is fully responsible for all work up to and including the limits of liabilities specified.

As prescribed in FAR 52.237-1, offerors’ or quoters are urged and expected to inspect the site where services are to be performed and to satisfy themselves regarding all general and local conditions that may affect the cost of contract performance, to the extent that the information is reasonably obtainable. In no event shall failure to inspect the site constitute grounds for a claim after contract award.

1.8 Contractor's Knowledge The Navy expects to receive insightful management from its contractors.

This management will include the knowledge, skills, authority and willingness to use contractor resources to find better ways of serving Navy clients’ strategic and operational goals and objectives. The Navy's use of performance-based objectives evidences this principle. Although performance work statements will typically contain several levels of performance assessment, the Navy wants its contractors to exercise maximum discretion within bounds of prudent risk management to adjust processes and resources needed to reach specified objectives at the highest performance level.

1.9 Technical Proposal

Certification

The Contractor warrants that its proposal incorporated herein by reference will meet or exceed the performance objectives set forth in this contract.

0200000 – Management and Administration

2 Management and Administration

2.1 Definitions and Acronyms

2.2 General Information

2.2.1 Government Regular Working Hours

2.2.1.1 Observed Federal Holidays

2.2.1.2 Restriction to Contractor Working Hours

2.2.2 Wage Determinations

2.2.3 Requirements Hierarchy

2.3 General Administrative Requirements

2.3.1 Required Conferences and Meetings

2.3.2 Training for Maintenance and Operation of New and Replacement Systems and Equipment

2.3.3 Partnering

2.3.3.1 Informal Partnering

2.3.3.2 Contract Partnering Administration

2.3.3.3 Contract Partnering Session Attendees

2.3.4 Permits and Licenses

2.3.5 Insurance

2.3.5.1 Certificate of Insurance

2.3.5.2 Minimum Insurance Amounts

2.3.6 Protection of Government Property

2.3.7 Directives, Instructions, and References

2.3.8 Invoicing Procedures

2.3.9 Forms

2.4 Government-Furnished Items

2.4.1 Government-Furnished Facilities

2.4.2 Government-Furnished Equipment

2.4.3 Government-Furnished Utilities

2.5 Contractor-Furnished Items

2.6 Management

2.6.1 Safeguarding Information

2.6.1.1 Desk top and Portable Electronic Devices

2.6.2 Dissemination of Information

2.6.3 Work Reception

2.6.4 Work Control

2.6.5 Work Schedule

2.6.6 Deliverables

2.6.7 Service Interruptions

2.6.7.1 Service Interruption Request Form NNSY

2.6.8 DMLSS/NAVFAC Maximo

2.6.8.1 DMLSS/NAVFAC Maximo Data

2.6.8.2 DMLSS/NAVFAC Maximo Method of Data Entry

2.6.8.3 DMLSS/NAVFAC Maximo Access

2.6.8.4 DMLSS/NAVFAC Maximo Training

2.6.9 Quality Management System (QMS)

2.6.9.1 Quality Management (QM) Plan

2.6.9.2 Quality Inspection and Surveillance

2.6.9.3 Quality Inspection and Surveillance Report

2.6.10 Property Management Plan

2.6.11 System and Equipment Replacement

2.7 Personnel Requirements

2.7.1 Key Personnel

2.7.1.1 Project Manager (PM)

2.7.1.2 Quality Manager

2.7.1.2.1 Quality Control Personnel

2.7.1.3 Site Safety and Health Officer (SSHO)

2.7.1.4 Environmental/Energy Manager

2.7.2 Employee Requirements

2.7.2.1 Employee Certification and Training

2.7.2.2 Employee Appearance

2.7.2.3 Employee Conduct

2.7.2.4 Identification as Contractor Employee

2.7.2.5 Removal of Employees

2.7.2.6 Proof of Legal Residency

2.7.3 Service Contract Reporting (SCR)

2.8 Security Requirements

2.8.1 Employee Listing

2.8.2 Vehicles

2.8.3 Passes and Badges

2.8.4 Access to Installation

2.8.4.1 DBIDS Program

2.8.4.2 DBIDS Credentials

2.8.5 Access to Buildings

2.8.6 Access Arrangements

2.8.6.1 Escort Arrangement for Secured Areas

2.8.7 Security Clearances

2.8.8 Security Requirements of Norfolk Naval Shipyard (NNSY)

2.8.8.1 Special Security Requirements NNSY

2.8.8.2 Extraordinary Security Requirements NNSY

2.8.8.3 Passes and Badges NNSY

2.8.8.4 Vehicles NNSY

2.8.8.5 Commercial Vehicles NNSY

2.8.8.6 Parking NNSY

2.8.8.7 Vehicle Searches NNSY

2.8.8.8 Escort NNSY

2.8.8.9 Areas not covered by contract NNSY

2.8.8.10 Access to Sensitive Unclassified Information NNSY

2.8.8.11 Photography NNSY

2.8.8.12 Clear Zones and Pedestrian Walkways NNSY

2.8.8.13 Restricted Area Access NNSY

2.8.8.14 Marine Corps Security Force (MCSF) NNSY

2.8.8.15 Material Storage NNSY

2.8.8.16 Contractor Created Openings NNSY

2.8.8.17 Contractor Created Penetrations NNSY

2.8.9 Access to Controlled Unclassified Information

2.8.10 Access to Government Information Technology (IT), Operating Technology (OT), and Facility

Related Control Systems (FRCS)

2.8.11 Access to Navy Marine Corps Intranet (NMCI)

2.8.12 Employee Status

2.9 Contractor Safety Program

2.9.1 Contractor Safety Requirements

2.9.1.1 Experience Modification Rate (EMR)

2.9.1.2 OSHA Days Away From Work, Restricted Duty, or Job Transfer (DART) Rate

2.9.2 Accident Prevention Plan (APP)

2.9.3 Activity Hazard Analysis (AHA)

2.9.4 Safety and Occupational Health (SOH) Risks and Compliance Plans

2.9.4.1 Alcohol and Drug Abuse Prevention Plan

2.9.4.2 Chemical Hazard Communication Program

2.9.4.3 Confined Space Program

2.9.4.4 Critical Lift Plan

2.9.4.5 Fall Prevention and Protection Plan

2.9.4.6 Pathogen Exposure

2.9.4.7 Control of Hazardous Energy (Lockout/Tagout)

2.9.5 Crane Operations

2.9.5.1 Crane Inspections

2.9.5.2 Rigging Gear

2.9.5.3 Crane Operators

2.9.6 Accident and Damage Reporting

2.9.6.1 Accident Reporting and Notification Criteria

2.9.7 Fire Protection

2.9.8 Monthly On-Site Labor Report

2.9.9 OSHA Citations and Violations

2.9.10 Safety Inspections and Monitoring

2.9.11 Safety Certification

2.9.12 Safety Apparel on Jobsites

2.9.13 Emergency Medical Treatment

2.9.14 Additional Safety Requirements for Norfolk Naval Shipyard

2.9.14.1 Emergency Response Requirement

2.9.14.2 Notification NNSY

2.9.14.3 Sheltering NNSY

2.9.14.4 Evacuation NNSY

2.9.14.5 Incident Report NNSY

2.9.14.6 Fire Protection NNSY

2.9.14.7 Hot Work Permit NNSY

2.9.14.8 Traffic Cones and Signs NNSY

2.9.14.9 Access to Radiological Controlled Areas NNSY

2.9.14.10 Restrictions on use of Yellow Material NNSY

2.9.14.11 Danger Tags and Locks NNSY

2.9.14.12 Work Within Bridge Crane Travel Zones NNSY

2.9.14.13 Work on Railroad or Ground Level Crane NNSY

2.10 Environmental Management and Sustainability

2.10.1 Energy Management Program

2.10.1.1 Water Conservation Plan

2.10.1.2 Energy Efficient Products

2.10.2 Environmental Protection

2.10.2.1 ODS Requirements for Refrigerant Recycling

2.10.2.2 Solid Waste Management and Recycling

2.10.2.3 Non-Regulated Waste Disposal

2.10.2.4 Regulated Waste Disposal

2.10.2.5 Universal Waste

2.10.2.6 Spill Prevention, Containment, and Clean-up

2.10.2.7 Hazardous Material Management

2.10.2.8 Protection of Endangered and Threatened Species (Flora and Fauna)

2.10.2.9 Noise Control

2.10.2.10 Salvage

2.10.2.11 Asbestos Containing Material (ACM)

2.10.3 Sustainable Procurement and Practices

2.10.3.1 Environmentally Preferable Products

2.10.3.2 Use of Recovered Materials

2.10.3.3 Use of Biobased Products

2.10.4 Additional Environmental Protection at Norfolk Naval Shipyard

2.10.4.1 Hazardous Material (HM)/ Hazardous Waste (HW) NNSY

2.10.4.2 Hazardous Material to be brought onto the Station NNSY

2.10.4.3 Hazardous Waste generated NNSY

2.10.4.4 Storage of Hazardous Waste NNSY

2.10.4.5 Minimization of Hazardous Waste NNSY

2.10.4.6 Hazardous Material use NNSY

2.10.4.7 Unforeseen Hazardous Material NNSY

2.10.4.8 Health and Safety Plan (HASP)NNSY

2.10.4.9 Asbestos Certification/ Asbestos Containing Material NNSY

2.10.4.10 Safety and Health Requirements for Controls of Asbestos Material NNSY

2.10.4.11 Environmental Management NNSY

2.10.4.12 Waste Hazardous Material /Hazardous Waste / Polychlorinated Biphenyls (PCB)/ Solid

Waste(SW)/Accumulation Disposal and Compliance NNSY

2.10.4.13 Control and Reporting of Hazardous Material(HM) Usage NNSY

2.10.4.14 Water Pollution Control NNSY

2.10.4.15 Housekeeping Requirement NNSY

2.10.4.16 PCB Control Cleanup and Disposal NNSY

2.10.4.17 Paint Removal NNSY

2.10.4.18 Paint Mixing, Spray Painting and Paint Applications NNSY

2.10.4.19 Paint and Thinner Transfer, Handling and Storage Procedures NNSY

2.10.4.20 Virginia Title V Air Permitting and Regulatory Requirements for Asphalt paving Operations

NNSY

2.10.4.21 Manufacture, Mixing Storage, Use or Application of Emulsified Asphalt usage NNSY

2.10.4.22 Asphalt Notification Requirement NNSY

2.10.4.23 Green Procurement Program NNSY

2.10.4.24 GPP Training NNSY

2.10.4.25 Green Procurement Program Policy

2.10.4.26 Environmental Inspection NNSY

2.10.4.27 Mercury Materials NNSY

2.10.4.28 Sewage Odor and Pest control NNSY

2.10.4.29 Crane Operations NNSY

2.10.4.30 Crane Operator’s Qualifications Statement NNSY

2.10.4.31 Crane Work Plan NNSY

2.11 Disaster Preparedness

2.12 Technical Library

2.13 Warranty Management

2.14 Recurring Work Procedures

2.14.1 Recurring Work Preparation of Proposals

2.14.2 Notification to the Government for Work Above the Recurring Work Limitations

2.14.3 Recurring Work Exhibit Line Item Numbers (ELINs)

2.15 Non-Recurring Work

2.15.1 Unit Priced Task (UPT) Work (Non-Negotiated)

2.15.1.1 Acceptance and Performance

2.15.1.2 Invoicing and Receiving Payment

2.15.2 Unit Priced Labor (UPL)Work (Negotiated)

2.15.2.1 Non-recurring Work Preparation of Proposals

2.15.2.1.1 Labor Requirements

2.15.2.1.2 Direct Material and Construction Equipment Requirements

2.15.2.2 Issuance of Final Task Order

2.15.3 Non-Recurring Work ELINS

0200000 - Management and Administration

2 Management and

Administration

2.1 Definitions and

Acronyms

Definitions and Acronyms are listed in J-0200000-01.

2.2 General Information

2.2.1 Government

Regular Working Hours

The Government's regular working hours are from 0700-1600, five days per week, Monday through Friday, except observed Federal holidays. Exceptions to the regular hours of operation are detailed in subsequent sections of this PWS. Work in certain annexes or sub-annexes require Contractor continuous operations, 24 hours a day, every day of the year including holidays. The performance of other work requirements shall be accomplished within the Government’s regular working hours unless the specific work requirement specified herein necessitates otherwise. Approximately (20) percent of work may be required for after-hours support of routine work. Any other work outside Government regular working hours requires prior Contracting Officer approval.

2.2.1.1 Observed Federal

Holidays

The Government observes the following holidays: New Year’s Day, Martin Luther King Jr.’s Birthday, President’s Day, Memorial Day, Juneteenth National Independence Day, Independence Day, Labor Day, Columbus Day, Veterans’ Day, Thanksgiving Day, and Christmas Day.

2.2.1.2 Restriction to

Contractor Working Hours

If the Contractor wishes to work outside of the Government's regular working hours for the Contractor’s convenience, the Contractor shall submit a written Request to Work Outside Government’s Regular Working Hours per Section F. Excludes work to be performed during specified hours.

2.2.2 Wage

Determinations

Wage Determinations are included in J-0200000-02.

2.2.3 Requirements

Hierarchy

Requirements or definitions specified in each spec item of this contract apply to subordinate paragraphs. For example, requirements shown in spec item 3.1 would apply to spec items 3.1.1, 3.1.2, 3.1.2.1 and so on.

Likewise, Performance Standards specified at a lower digit level (i.e. spec item 3.1.1, 3.1.2, 3.1.2.1) apply when performance is assessed at a higher tier (i.e., spec item 3.1) based on the composite work requirements.

2.3 General

Administrative Requirements

2.3.1 Required

Conferences and Meetings

The Contractor may be required to attend administrative and coordination meetings. The Contractor shall meet with the Government’s representative at least weekly throughout the life of the contract. A mutual effort shall be made to resolve all problems identified. The written minutes of these meetings shall be prepared by the Government and signed by the Contractor. Should the Contractor not concur with the minutes, the Contractor shall notify the Government in writing of any areas of disagreement within five working days of receipt of the minutes.

2.3.2 Training for

Maintenance and Operation of New and Replacement Systems and Equipment

When construction, renovation, or repair work is performed by means other than this contract, the Contractor shall maintain current qualifications and attend Government provided training, as applicable, for maintenance and operation of new and replacement systems and equipment at no additional cost to the Government.

2.3.3 Partnering The Government requires cohesive partnerships with its Contractors and subcontractors. Key stakeholders, including the supported commands who may receive services, principal individuals from NAVFAC, the performance assessment team, and representative(s) of the installation(s) will be invited to participate in the partnering process. Key members of the prime and sub-contractor teams, including senior management personnel must participate.

The partnership will draw on the strength of each organization in an effort to achieve quality contract services done right the first time, within the contract price, as scheduled, and without any safety mishaps.

The goal of Partnering is to develop a cohesive team with common purpose, commitment, and established communication processes.

2.3.3.1 Informal Partnering The Contracting Officer shall organize the initial Partnering Meeting with key personnel of the project team, including Contractor's personnel and Government personnel. The initial session will be scheduled concurrent with the Pre-Performance Conference and held no later than 30 days after award and will be held at a Government provided facility as designated by the Contracting Officer.

The Initial Informal Partnering Session will be conducted and facilitated using electronic media (a video and accompanying forms) provided by Contracting Officer. The senior Government stakeholder present will lead the meeting, however, the Contractor’s PM or senior representative is encouraged to participate as co-lead.

The Partners will determine the frequency of the follow-on sessions.

2.3.3.2 Contract Partnering

Administration

Upon award, the ACO will contact the Contractor, supported command(s), Region, and Installation(s) stakeholders, and the performance assessment team to discuss implementation of partnering. A partnership agreement, The Charter, should be in place as early as possible so issues arising, even before work begins, can be resolved using the issues resolution process.

Replacement of Core Management Team members (stakeholders who attended the initial session and manage the contract work day-to-day) is discouraged since it will disrupt the synergy that has been developed. If replacement of a team member proves to be unavoidable, a follow-on partnering session must be held to officially turn the responsibilities of the position over to the new member.

The Core Management Team consisting of the attendees below must be present during the initial and all follow-on partnering sessions. These are the core mandatory attendees. Other stakeholders may attend if they desire or as recommended by the partners.

2.3.3.3 Contract Partnering

Session Attendees

The Contractor shall bring the necessary personnel to successfully partner on this contract. Asterisk indicates mandatory personnel.

President/Vice President

* Project Manager

* Quality Manager Site Safety and Health Officer

2.3.4 Permits and

Licenses

The Contractor shall obtain all required permits, licenses, and authorizations to perform work under this contract and comply with all the applicable Federal, state and local laws and regulations. The Contractor shall submit copies of Permits and Licenses per Section F.

2.3.5 Insurance The Contractor shall submit a Certificate of Insurance per Section F as evidence of the existence of the following insurance coverage in amounts not less than the amounts specified below in accordance with the FAR Clause

52.228-5, INSURANCE – WORK ON A GOVERNMENT

INSTALLATION. This insurance must be maintained during the performance period.

2.3.5.1 Certificate of

Insurance

The Certificate of Insurance shall provide for at least 30 calendar days written notice to the Contracting Officer by the insurance company prior to cancellation or material change in policy coverage. Other requirements and information are contained in the aforementioned insurance clause.

2.3.5.2 Minimum Insurance

Amounts

The Contractor shall procure and maintain, during the entire period of performance under this contract, the following minimum insurance coverage:

Comprehensive General Liability: $500,000 per occurrence

Automobile Liability: $200,000 per person, $500,000 per occurrence, $20,000 per occurrence for property damage

Workmen's Compensation: As required by Federal and state worker's compensation and occupational disease statutes

Employer's Liability coverage: $100,000, except in states where worker's compensation may not be written by private carriers

Other as required by state law

2.3.6 Protection of

Government Property

During execution of the work, the Contractor shall protect Government property. The Contractor shall return areas damaged as a result of Contractor negligence under this contract to their original condition at no cost to the Government.

2.3.7 Directives, Instructions, and References

Department of Defense (DoD), Secretary of the Navy (SECNAV), Chief of Naval Operations (OPNAV), and other applicable Directives, Instructions, and References are listed in J-0200000-03. The Contractor shall comply with the most current version of directives, instructions, and references including versions published during the term of the contract.

2.3.8 Invoicing

Procedures

Refer to Section G for invoicing instructions. Refer to Invoice Form in J- 0200000-04 for sample.

2.3.9 Forms Forms referenced in this Annex, e.g. accident reporting, and damage reporting are included among the Forms in J-0200000-05.

2.4 Government-

Furnished Items

Except for items identified below as Government-Furnished, the Contractor shall furnish all labor, supervision, management, tools, materials, equipment, facilities, transportation, incidental engineering, and other items necessary to provide the services described in this Performance Work Statement (PWS).

Government-Furnished Items will be provided in "AS-IS" condition and their use is at the option of the Contractor. The total or partial breakdown or failure of Government-Furnished Items shall not relieve the Contractor of the responsibility to perform the requirements of this contract.

The Contractor shall provide periodic servicing, maintenance, and repair of the Government-Furnished Items accepted for use at no additional cost to the Government. Servicing, maintenance, and repair shall be provided in accordance with the manufacturer’s recommendations. The Contractor shall generate work orders in NAVFAC Maximo per Spec Item 2.6.8 for all servicing, maintenance, and repair activities performed on Government- Furnished Items.

At the completion of the contract, all Government-Furnished Items shall be returned to the Government in the same condition as received, except for reasonable wear and tear. Government-Furnished Items, which becomes worn out due to normal wear and tear, shall be returned to the Government and its replacement shall be the responsibility of the Contractor at no additional cost to the Government. The Contractor shall be responsible for the cost of any repairs or replacement caused by Contractor negligence or abuse.

The Government may inspect Government-Furnished Items at any time and without notice.

A list of Government Furnished Items is provided in J-0200000-06.

2.4.1 Government-

Furnished Facilities

Refer to J-0200000-06 for Government Provided Facilities.

The Contractor shall be responsible and accountable for the facilities accepted for use and shall take adequate precautions to prevent fire hazards, odors, and vermin. Janitorial and refuse collection services for the facilities shall be provided by the Contractor. The Contractor shall obtain written approval from the Contracting Officer prior to making any modifications or alterations to the facilities. The Contractor is responsible for cleaning and maintaining spaces in a neat and orderly manner. The Government reserves the right to inspect all spaces with little or no notice.

2.4.2 Government-

Furnished Equipment

The Government will provide protecting clothing (operating room type scrub suits) to be worn during inspections, testing, maintenance, and repairs performed under this contract. This clothing is only to be worn when performing work in the operating rooms, when required.

2.4.3 Government-

Furnished Utilities

The Government will make available water and electricity at existing outlets required for the work to be performed under the contract. The Contractor shall provide and maintain, at its expense, the necessary service lines from the existing Government outlets to the work site. Provide and maintain backflow prevention devices on connections to domestic water lines and electrical transformer provisions on connections to electric lines. Meet all Federal, State, local, and installation codes and regulations for backflow prevention devices and electrical transformer provisions. Services required by the Contractor, for which there are no available Government outlets, shall be provided by the Contractor at no cost to the Government.

2.5 Contractor-

Furnished Items

Except for items identified as Government Furnished, the Contractor shall provide all equipment, materials, parts, supplies, components, and facilities to perform the requirements of this contract. The Contracting Officer may inspect Contractor-furnished items for adequacy and compliance with contract requirements. Inadequate or unsafe items shall be removed and replaced by the Contractor at no cost to the Government. Materials containing asbestos, lead, and polychlorinated biphenyls (PCBs) shall not be brought onsite. Energy efficient tools and equipment shall be used when available. The Contracting Officer may at any time require Samples, Safety Data Sheets (SDS) or Manufacturer’s Data Cut Sheets of Materials used in this contract.

The Contractor shall provide new parts and components when providing maintenance, repair, and minor construction services. If new parts are not available, re-built or reconditioned parts may be accepted by the government representative on a case-by-case basis. All replacement units, parts, components and materials to be used in the maintenance, repair, and alteration of facilities and equipment shall be of the same manufacturer as the units they replace, compatible with that existing equipment on which is to be used; shall be of equal or better quality than original equipment specifications; shall comply with applicable Government, commercial, or industrial standards such as National Board of Underwriters’ Laboratories, Inc., National Board of Fire Underwriters, National Electrical Manufacturer’s Association, American Society of Mechanical Engineers, etc.; shall conform to application directives listed in J-0200000-03 and the manufacturer’s technical specifications.

The Contractor shall provide proprietary software and supporting IT equipment and necessary programming for system maintenance and repairs.

2.6 Management The Contractor shall manage the total work effort associated with the services required herein to meet the performance objectives and standards. Such management includes but is not limited to planning, scheduling, cost accounting, report preparation, establishing and maintaining records, and quality assurance. The Contractor shall provide a staff with the necessary management expertise to ensure performance objectives and standards are met.

The Contractor shall submit a detailed work management plan in electronic format to the Contracting Officer for approval no later than 30 calendar days after contract award as per Section F. This plan shall include the following elements at a minimum:

Work processes from requirement delivery from the Government to close out by the Contractor. Intermediate steps include dispatch, execution, documentation, logistics and interface with quality control. Work processes shall be presented for each type of work (service tickets, preventive maintenance, testing, Recurring/Non-Recurring work, etc.).

The Contractor’s work management plan and quality control plan may be combined into one document.

2.6.1 Safeguarding

Information

The Contractor shall safeguard controlled unclassified information and information associated with Government property in accordance with the latest revision of CNSSI 1253, DoDI 8582.01, NIST SP 800-53, NIST SP 800-171, SECNAV Defense Industrial Base (DIB) Memo, and applicable contract clauses. At a minimum, this information shall be protected at the moderate confidentiality level as defined in NIST SP 800-171.

Contractor information and data systems that contain information associated with Government property shall comply with DoD Risk Management Framework (RMF).The Contractor shall develop Plans of Action and Milestones (POA&Ms) per NIST SP 800-171, track accomplishment, and submit to the Government per Section F.

If a cybersecurity incident is encountered or suspected related to any (Contractor or Government) Information Technology (IT) or Operating Technology (OT) systems, including Monitoring and Control Systems, the Contractor shall notify the Government per Section F.

2.6.1.1 Desk top and

Portable Electronic Devices

In the process of performing preventative maintenance, certifications, and /or repair it may be necessary to employ the use of portable electronic devices

(i.e. laptops, tablets etc.) This equipment shall be approved for use by security prior to being brought on to Norfolk Naval Shipyard property.

2.6.2 Dissemination of

Information

If certain information cannot be provided to the public, state what information cannot be provided, when it will be provided, and to whom, e.g., DoD policy limits the dissemination of certain information. Instructions, Directives, and References not releasable to the public, e.g., Floor Plans, Maps, Post Orders, and Standard Operating Procedures, will be made available after contract award to the successful offeror with appropriate credentials and a need to know.

2.6.3 Work Reception The Contractor shall provide the capability to receive, prioritize, correspond, and respond to trouble/service calls and task orders during Government regular working hours and provide a point of contact at a local or toll free number who can perform the above function during other than Government regular working hours.

2.6.4 Work Control The Contractor shall implement all necessary work control procedures to ensure timely accomplishment of work requirements, as well as to permit tracking and reporting of work in progress. The Contractor shall plan and schedule work to assure material, labor, and equipment are available to complete work requirements within the specified time limits and in conformance with the quality standards established herein. Verbal scheduling and work status updates shall be provided when requested by the Contracting Officer. A status update of any item of work must be provided within two hours of the inquiry during regular working hours, and by 0800 the following work day for inquiries after regular working hours.

The Contractor shall provide work schedules for both Recurring and Non- Recurring Work per Section F. At a minimum, work schedules shall include:

Description of service(s) to be accomplished Location Date service(s) are scheduled to be accomplished

Within 30 calendar days after contract award, the Contractor shall submit to the Contracting Officer a general schedule of planned performance of work for the contract period. The Schedule shall indicate the day or days of the week that weekly or more frequent services shall be accomplished, the week of the month that items of less than weekly frequency shall be accomplished, the location to receive services, and the services to be accomplished.

The Contractor shall develop a Computerized Maintenance Management System (CMMS) (refer to Annex 2, spec. item 2.6.6)-generated monthly work schedule for all recurring work under this contract. The schedule shall be submitted to the Contracting Officer for approval at least five working days prior to the start of the schedule month. The schedule shall identify all work including work ordered under the non-recurring portion of the contract. The schedule shall identify non-recurring work by task order or job order number and title, and indicate the scheduled start and completion dates. Recurring services shall be identified and the date of performance indicated. Changes or additions to any job that prevents the Contractor from completing the work on time, or which changes the scope of the work, shall be reported to the Contracting Officer in writing no later than the start of the scheduled completion day; the revised completion date shall be provided at that time.

Any changes to the approved monthly work schedule shall be approved by the Contracting Officer in advance.

2.6.5 Work Schedule The Contractor's work shall not interfere with normal Government business.

In those cases where some interference is unavoidable, the Contractor shall minimize the impact and effects of the interference. The Contractor shall provide advance access of all of its work schedules to the Government. The Contractor shall provide written notification of any difficulty in scheduling work due to Government controls, per Section F. At a minimum, the notification shall include the following:

The date and time the work was initially coordinated.

The name and phone number of the Government person with whom the work was initially coordinated.

The name and phone number of the Government person who prevented the work from being performed as previously coordinated.

The alternative date and time, the Government person requested the work be accomplished.

2.6.6 Deliverables Except where otherwise stated, deliverable requirements are specified in

Sections C, F, H, I, J, and within the Directives, Instructions, and References.

The Contractor shall submit accurate and complete documents within the specified timeframes. The Contractor shall revise/modify deliverables, as directed by the Contracting Officer, at no additional cost to the Government.

Except where otherwise specified, all deliverables shall be submitted electronically in a Microsoft Office Version 2010 compatible format.

Deliverables shall include the company name, contract number, contract title, date, and shall be unprotected and capable of being sorted by CLIN, work order number, asset number, section, annex/sub-annex, spec item and ELIN/Sub-ELIN or clause. All formulas shall be traceable.

Government acceptance of deliverables shall not relieve the Contractor of the responsibility for any error or omission which may exist in the deliverable, as the Contractor is responsible for all requirements of this contract.

2.6.7 Service

Interruptions

If any utilities or other services must be discontinued (even temporarily) due to scheduled contract work, the Contractor shall notify the Contracting Officer, COR, affected tenants, and customers in accordance with local procedures per Section F.

If the discontinued service is due to an emergency breakdown the Contractor shall notify the Contracting Officer, COR, affected tenants, and customers as soon as practicable and provide the status of repairs, as directed by the Contacting Officer, until normal operation is restored.

The Contractor shall notify the local fire authority, the Contracting Officer, COR, affected tenants, and customers when impairments cannot be corrected immediately when identified. The Contractor shall also advise the Contracting Officer, COR, affected tenants, and customers of the need to post Fire and Life Safety Out of Service Warning signs. The fire authority shall advise and consult with the facility or area user to determine the immediate measures that must be taken to ensure personnel safety and mission continuity.

Scheduled utility out ages and interruptions to equipment, system(s) operation, or other services shall be scheduled after hours of operation. The Contractor shall shutdown, restart, and perform operational checks on all equipment affected by both scheduled and unscheduled utility outages and service interruptions, at no additional cost to the Government.

2.6.7.1 Service Interruption

Request Form

NNSY

Utilities outages at NNSY are to be requested on form in J-0200000-05-01 as per Section F.

2.6.8 DMLSS/NAVFAC

Maximo

DMLSS/NAVFAC Maximo is the Computerized Maintenance Management System (CMMS) used by the Government for work order history, asset management, and condition assessment. The Contractor shall provide all required data for DMLSS/NAVFAC MAXIMO as identified below:

Informational Note:

Not all supported commands’ assets are included in DMLSS/NAVFAC Maximo. Not all of the modules available within the Maximo application are utilized by DMLSS/NAVFAC and the modules utilized may not be fully implemented. DMLSS/NAVFAC Maximo does not include a detailed inventory of all assets, components, and equipment that the Contractor is required to service under this contract and may include inaccuracies, omissions, and redundancies.

2.6.8.1 DMLSS/NAVFAC

Maximo Data

Required data fields for work orders are indicated in the Service Provider Information provided in J-0200000-07. Asset inventory data requirements are indicated in the Asset Information provided in J-0200000-08.

Specified data shall be provided for all work performed in Annex/Sub-annexes contained within this specification where performance data is required to be provided for DMLSS/NAVFAC Maximo, e.g., 1501000 Facility Management, 1502000 Facility Investment. Further instructional information detailing the process for submitting the specified information for DMLSS/NAVFAC Maximo Data Reporting is provided in J-0200000-10.

The Service Provider, Asset, Specification, and Characteristic Meter Reading Interfaces are used in multiple processes for loading data into DMLSS/NAVFAC Maximo by the Government and the format may be updated periodically.

As part of the update the Contractor may be asked to modify the file to add/move columns in their submission. The Contractor shall provide up to 10 extra data elements or columns with as many as 150 characters per element for the Government to define during contract performance at no additional cost to the Government. The Government will provide the Contractor 60 calendar days’ notice of modifications to the Service Provider, Asset, Specification, or Characteristic Meter Reading Interfaces file format.

2.6.8.2 DMLSS/NAVFAC

Maximo Method of Data Entry

The Contractor shall provide data for DMLSS/NAVFAC Maximo using the method detailed below:

DIRECT ENTRY: The Contractor shall manually enter required work order and condition assessment data directly into DMLSS/NAVFAC Maximo. The Contractor shall ensure all information is updated by the end of each workday for all work performed.

If the Contractor does not have access to DMLSS/NAVFAC Maximo at contract start, work order and condition assessment data shall be submitted in a pipe delimited flat-file following the NAVFAC Maximo Data Reporting process described in J-0200000-10 per Section F. Any failures in processing of the flat-file shall be corrected and resubmitted by the Contractor. In order to demonstrate the ability to properly format the flat-file, the Contractor shall provide a Sample Pipe Delimited Flat-file prior to contract performance per Section F. Flat file submission of work order and condition assessment data will be allowed for a period not to exceed six months unless an extension is authorized in writing by the Contracting Officer.

2.6.8.3 DMLSS/NAVFAC

Maximo Access

The process for obtaining access and establishing DMLSS/NAVFAC Maximo accounts are detailed in the BUMED DMLSS/NAVFAC Maximo System Access Procedures provided in J-0200000-11.

Once accounts have been established, DMLSS/NAVFAC Maximo can be accessed at:

https://portsmouth-nmc.dmlss.health.mil / https://maximo.navfac.navy.mil

The Government will provide access to two NMCI workstations located in Building 272 for the dedicated use of the Contractor to access DMLSS/NAVFAC Maximo for Direct Entry of required data.

A maximum of two DMLSS/NAVFAC Maximo accounts will be approved for the Contractor. Changes of personnel requiring DMLSS/NAVFAC Maximo accounts more than once per year may result in required compensation to the Government for the administrative costs in processing account requests.

The Contractor shall submit a list of personnel requiring DMLSS/NAVFAC Maximo accounts per Section F.

2.6.8.4 DMLSS/NAVFAC

Maximo Training

The Government will provide or make available initial training on BUMED DMLSS/NAVFAC Maximo to Contractor personnel responsible for direct entry of work order, asset, specification, and condition assessment data.

Additional training will be provided by the Government when there are significant changes to the BUMED DMLSS/NAVFAC Maximo software or data entry requirements. Training due to changeover of personnel will be the responsibility for the Contractor. The Contractor will be provided a general user guide, local instructions, and other materials by the Government as reference material for the use of BUMED DMLSS/NAVFAC Maximo.

2.6.9 Quality

Management System (QMS)

The Contractor shall establish and maintain a complete QMS program in accordance with the provisions specified herein. The Contractor’s QMS program shall provide an effective and efficient means of identifying and correcting problems throughout the entire scope of operations. The Contractor's QMS program shall address:

Accurate documentation of work processes, procedures, and output measures.

A systematic procedure for assessing compliance with performance objectives and standards.

Accurate documentation of quality inspections and surveillance conducted throughout the execution of work.

Assessment-driven corrective actions and process adjustments as appropriate in a timely manner.

2.6.9.1 Quality

Management (QM) Plan

The Contractor shall develop and submit a QM Plan per Section F. The QM Plan shall describe the QMS methodology and approaches used under this contract. If any changes are made during the period of performance, the Contractor shall submit the revised QM Plan for acceptance, per Section F.

The Contractor’s QM Plan shall include, at a minimum, the following:

• Policy and objectives of Quality Management System (QMS)

• Quality organization o List of personnel o Responsibilities & lines of authority o Training and qualifications

• Approach to assuring quality of services provided and conformance with performance objectives and standards

• Methods and procedures for effective planning, operation and control of processes and performance of work

• Procedures for inspection and surveillance of services to include all contractual requirements.

o Scheduling and performance of inspection and surveillance o Measurement, data collection and analysis o Corrective action, preventive action, and continuous improvement o Oversight of subcontracted work

• Documentation and records management

• Communication with government (customers)

2.6.9.2 Quality Inspection

and Surveillance

The Contractor shall establish and maintain an inspection and surveillance system in accordance with the FAR Clause 52.246-4, INSPECTION OF SERVICES – FIXED PRICE, to ensure that the work performed conforms to the contract requirements. The Contractor shall document and maintain a file of all scheduled and performed inspections and surveillances, inspection and surveillance results, and dates and details of corrective and preventive actions. The quality inspection and surveillance file shall be the property of the Government and made available during the Government’s regular working hours. The file shall be submitted to the Contracting Officer within five days after completion/termination of the contract per Section F.

2.6.9.3 Quality Inspection

and Surveillance Report

The Contractor shall submit a copy of the Contractor Quality Inspection and Surveillance Report per Section F. The Contractor Quality Inspection and Surveillance Report shall include a narrative of events, a tabulated summary and results of the quality inspection and surveillance events performed, inspection-driven corrective actions taken and the results attained, and management process adjustments during the previous month. The Government may adjust the frequency of the submittal based on the Contractor’s quality of performance.

2.6.10 Property

Management Plan

The Contractor shall establish and maintain a plan that meets the contract clause requirements of Specification Item 2.4, Government-Furnished Items, of this Annex. This plan shall identify the Contractor’s policies, procedures, and practices in receiving and performing physical inventories, key control, repairing and maintaining, preserving and protecting, and reporting the disposition of accepted government property in its possession. The Property Management Plan shall be submitted per Section F.

2.6.11 System and

Equipment Replacement

The Contractor shall maintain the integrity and performance of existing energy saving, water conservation or other sustainability design features of systems and equipment in the performance of repair and replacement work.

Except where otherwise specified, replacement components shall be of the same model/style or equivalent as the component being replaced. Substitutes for replacement components must be accepted by the Contracting Officer prior to use. The Contracting Officer will furnish available information for the existing systems and equipment.

2.7 Personnel

Requirements

The Contractor shall comply with the personnel requirements stated below:

2.7.1 Key Personnel The Contractor shall submit a List of Key Personnel and Qualifications per Section F. The Contractor shall provide any additional information requested by the Contracting Officer or COR necessary to validate their qualifications.

The Contractor shall submit an Organizational Chart per Section F showing lines of authority of the key personnel and on-site supervisor(s) for this contract. The chart shall include names of personnel and their position title in this contract. As a minimum, include the PM, Quality Manager, SSHO, and on-site supervisor(s) and who they will report directly to for this contract.

The key personnel shall be revised as applicable for the contract.

The Contractor shall provide complete resumes for proposed substitutes and any additional information…