Attachment (6) PWS-MFH-Revised Pages-Amend 0008.pdf

AMENDMENT 0008

1502000 – Facility Investment Spec Item

Title Performance Objective

Related Information Performance Standard

3 Recurring Work The Contractor shall maintain, repair, and alter equipment and systems to ensure they are fully functional and in normal working condition.

The Contractor shall develop, implement, and execute a Service Order and Other Recurring Service Program to maintain and repair equipment and systems.

The Contractor shall provide all necessary test instruments, equipment, and tools required to perform maintenance and repair.

Work is performed in compliance with UFC 3-410-01 and local laws and regulations listed in J-1502000-02.

The current inventory of air conditioning (A/C) unit for FI is provided in J-1502000-03.

Table of A/C combination is provided in J-1502000-04.

Site maps are provided in J- 1502000-05.

Equipment and systems are in normal working condition and function properly in accordance with specified standards.

3.1 Service Orders The Contractor shall

perform service order work in a timely manner and ensure A/C units are restored to a safe, normal working condition and function properly.

Service orders are limited to A/C units at housing quarters.

Work on A/C units includes associated equipment, e.g. drain pipes, refrigerant pipes, wall boards damaged by leak or condensation water, etc. Area of responsibility and demarcation point are provided in J-1502000-06. Contractor is responsible for any damage to the facility caused by the failure of A/C work, and shall perform necessary repair and/or replacement work to restore the damaged facility to the original condition at no additional cost to the Government.

The Contractor shall receive service orders in accordance with the work reception requirements in Annex 2.

The Contractor shall schedule

Service order work is responded to and completed within the specified time.

A/C units are restored to normal working condition, including recertification if applicable.

When repair is complete the A/C units does not present danger to personnel or equipment.

Item

Title Performance Objective

Related Information Performance Standard and perform service orders in a way that minimizes disruptions to customers and Government operations.

Samples of required work and historical service order workload are provided in J- 1502000-07. Historical data and supporting information provided is intended to illustrate the volume of service orders issued and examples of work that has been performed in the past and is not to be construed as a limiting factor to services ordered and performed in the future.

Descriptions of the classifications of service orders (emergency, urgent, and routine) are provided in the Definitions and Acronyms in J- 1502000-01. These descriptions are provided for reference and the Contractor shall perform service orders per the requirements below based on the classification assigned by the Government. This contract has emergency service orders only.

The Contractor shall maintain sufficient materials and equipment on hand to support service order work requirements. Lack of availability of material or equipment will not relieve the Contractor from the requirement to complete service order work within the time limits specified.

Service orders are limited to a ceiling of 40 labor hours or ¥40,000 in material cost per occurrence per A/C unit.

Service order work includes restoration work caused by simple power failure or miss

Item

Title Performance Objective

Related Information Performance Standard operation, and shall be performed within the threshold of service order work.

The Government may combine multiple repair requirements received for the same trade in the same building or structure at the same time into one service order as long as the service order threshold is not exceeded.

The Contractor shall notify the COR within one hour of identification that the service order will exceed the liability limits specified below in accordance with reporting requirements in Annex 2. Non-recurring work order may be issued for repairs exceeding the liability limit. If the required A/C repair work exceeds the liability limit and is not included in the ELIN 704 series, the Contractor shall submit a price proposal to the COR the next working day.

Number of service orders is limited to 200 orders during one-year performance period.

Calls other than service orders such as status inquiry or coordination of work schedule shall not be included in the number of service orders.

Service orders for the same causes of the same A/C unit that is identified within one year from the previous repair, is regarded the Contractor’s warranty and shall not be included in the number of service orders.

The Contractor shall submit a monthly summary of completed service orders per Section F.

3.1.1 Emergency

Service Orders

The Contractor shall respond to emergency service orders and

The Contractor shall perform emergency service orders 24 hours a day, seven days a week

Emergency service orders shall be responded to within one

Item

Title Performance Objective

Related Information Performance Standard arrest emergent conditions to minimize and mitigate damage to A/C units and danger to personnel.

throughout the contract period.

The Contractor shall respond to emergency service orders with the appropriate service personnel and equipment to commence work immediately.

The Contractor shall maintain sufficient materials and equipment on hand to support service order work requirements. Lack of availability of material or equipment will not relieve the Contractor from the requirement to complete service order work within the time limits specified.

Emergency service orders are limited to a ceiling of 40 labor hours or ¥40,000 in material cost per occurrence per A/C unit. Service order work includes restoration work caused by simple power failure or miss operation, and shall be performed within the threshold of service order work.

The Contractor shall remain at the work site until the emergency has been arrested.

The emergency service order is complete once the emergency has been arrested. Once the emergency has been arrested, the Contractor shall restore the A/C unit to normal working condition using the remaining man-hours and materials up to the service order limit. Such follow-up work is considered part of the original service order.

Number of service orders is limited to 200 orders during one-year performance period.

Calls other than service orders such as status inquiry or hour of receipt of call during Government regular working hours, and two hours of receipt of call during outside Government regular working hours.

Emergency service orders are arrested within 24 hours of receipt of call.

Work is continued without interruption until emergent condition is arrested.

90% of emergency service orders are responded to within specified hours and all work completed within 48 hours.

Item

Title Performance Objective

Related Information Performance Standard coordination of work schedule shall not be included in the number of service orders.

Service orders for the same causes of the same A/C unit that is identified within one year from the previous repair, is regarded the Contractor’s warranty and shall not be included in the number of service orders.

The Contractor shall submit a Report of Emergency Service Order Work per Section F.

ATTACHMENT J-1502000-01

DEFINITIONS AND ACRONYMS

Definition Description REPAIR Repair is the restoration of facilities or equipment to such a condition that it may be effectively utilized for its designated purposes by overhaul, reconstruction, or replacement of constituent parts or materials which have deteriorated by action of the elements or usage, and which have not been corrected through maintenance.

This term also applies to replacement of the entire unit or system if beyond economical repair. The intent of repair is to have the equipment at normal working condition.

REPLACEMENT Replacement, as a distinct work element, is confined to a program of planned replacement of a facility or its components. It may be further limited to major components such as air conditioning compressors, furnaces or hot water heaters.

Replacement is performed when the equipment has reached the end of its useful life; when it no longer can perform due to degradation of its internal components and repair is no longer cost effective. Included under the replacement would be the major rebuilding of any component, since rebuilding also restores performance.

SERVICE ORDER Any work required to return a facility, system, equipment or component to normal working condition. Service orders are minor facility problem requests or requests for facilities-related work that are too small to be planned and estimated.

The purpose of a service order is to provide the Government with a means of issuing work up to a defined liability limit for requirements occurring outside of the specified recurring work. The Government may utilize service orders to accomplish any work up to the respective liability limit based on the service order classification.

SERVICE ORDER CYCLE Count down starts when the customer is notified that the work has been accepted to be accomplished to the time when the work chit is turned in by the craftsmen as complete is one complete cycle period for a service order.

SERVICE ORDER,

EMERGENCY

Emergency is defined as any facility deficiency that immediately compromises the mission or life, health and safety. Always includes, but is not limited to, failure of any utility, fire protection, environmental control, or security alarm systems.

SERVICE ORDER,

URGENT (Reserved)

Urgent is defined as any deficiency that does not immediately endanger personnel or property, but extended delays of repairs could result in damage to Government property, or soon affect the security, health, or well-being of personnel or the continued operation of a service or system.

SERVICE ORDER,

ROUTINE (Reserved)

Routine is defined as any work requirement within the defined LOL that does not qualify as emergency or urgent.

Acronym Title A/C Air Conditioning ANSI American National Standards Institute FH Family Housing HVAC Heating, Ventilation, and Air conditioning NAVFAC FE Naval Facilities Engineering Command Far East NFPA National Fire Prevention Association OEM Original Equipment Manufacturer