N. Past Performance Questionnaire.pdf

Past Performance Questionnaire

Hagerstown, MD CBOC

PAST PERFORMANCE QUESTIONNAIRE

Subject: Past Performance Questionnaire for Community Base Outpatient Clinic (CBOC) lease in Hagerstown, MD.

PAST PERFORMANCE INSTRUCTIONS

The NCO5 Network Contracting Office, Martinsburg, West Virginia has issued a solicitation to provide leased space for a Community Base Outpatient Clinic (CBOC) lease in Hagerstown, MD.

Past performance information will be used to evaluate proposals received. Section A is to be completed by the Offeror. Section A of the enclosed questionnaire lists the contractor who has identified your office as a source to evaluate their past performance. Section A also authorizes release of this information to NCO5 Network Contracting Office, Martinsburg, West Virginia.

The Offeror must provide this entire document to each of its assessors. The Offeror shall only submit with this proposal (by the closing date of the Solicitation) copies of Section A of the questionnaire as provided to the assessors.

Section B in its entirely is to be completed by the assessor(s). An individual assessor knowledgeable of the contractor’s quality of supplies and services rendered is requested to verify, complete the questionnaire, and submit to the Contracting Office. If evaluating more than one contract for the same contractor, use a separate questionnaire for each contract being evaluated.

Because this information is critical to the evaluation process, your time and effort in providing your assessment is greatly appreciated. The questionnaire should be completed as soon as possible but not later than 02/10/2025. Assessor is requested to send electronically to Rachael.Hallock@va.gov. Assessor: Please do not send this information to the Offeror being evaluated.

Thankyou in advance for your cooperation and expeditious response to this request.

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RLP NO. 36C24525R0070

LEASE NO. 36C24525L0005

LESSOR________ GOVERNMENT________

Hagerstown, MD CBOC

PAST PERFORMANCE QUESTIONAIRE

SECTION A: Contractor Information (to be completed by the contractor for who past performance information is being collected, prior to forwarding to assessors)

Solicitation Number RLP 36C24525R0070

Project/Requirement Hagerstown, MD CBOC

Customer/Agency Department of Veterans Affairs, NCO5

1. Prospective Government Contractor’s Names and Address:

2. Contractor Point of Contact

3. Phone Number (with area code):

4. Assessor Contract Award number:

5. Description of Services provided under contract:

6. Contract award date: Contract Amount: Initial Final

7. Period of Performance:

ASSESSOR INFORMATION:

Assessor Name

Title

Phone Number & Email Address

8. Authorization is hereby granted to provide the information request in this questionnaire to NCO5 Network Contracting Office, Martinsburg, West Virginia.

(Signature)

(Name and Title of Authorizing Official) (Date)

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RLP NO. 36C24525R0070

Hagerstown, MD CBOC

SECTION B: Assessors Information (to be completed by assessors).

Past Performance Evaluation Ratings E – Exceptional/Very Low Risk Offer’s past performance record provides essentially no doubt that the offeror will successfully perform the require effort.

S – Satisfactory/Low Risk Offer’s past performance record provides little doubt that the offeror will successfully perform the require effort.

M – Marginal/Moderate Risk Offer’s past performance record, although satisfactory, provides some doubt that the offeror will successfully perform the required effort.

U – Unsatisfactory/High Risk Offer’s past performance record provides substantial doubt that the offeror will successfully perform the required effort.

N – Neutral/Unknown Risk The offeror has no relevant past performance record. A thorough search was unable to identify any past performance. Will not rate favorably or unfavorably.

The questions on the survey (see below) shall be rated in accordance with the definitions provided in the Rating Scale. Any unsatisfactory or marginal rating shall be supplemented with an explanation in the space provided.

QUALITY OF SERVICE

1. Rate the contractor’s compliance with contractual requirements. E S M U N

2. Overall rating of contractor quality of service. E S M U N

PLEASE PROVIDE RATIONALE FOR ASSIGNED RATING:

SCHEDULE

1. Delivery of service was within required time period specified by E S M U N contract requirements.

3. Rate the contractor’s ability to control cost and submit invoices. E S M U N Are invoices complete, accurate, and timely?

PLEASE PROVIDE RATIONALE FOR ASSIGNED RATING:

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RLP NO. 36C24525R0070

Hagerstown, MD CBOC

BUSUNESS RELATIONS

1. Overall rating of contractor’s business practices (e.g. maintaining A positive working relationship, business ethics, timely and effectively Resolution of any problems, etc.) E S M U N

2. Rate the working relationship between contractor’s management, and your company (i.e. contractor’s history of reasonable and cooperative behavior, commitment of customer satisfaction; concern for the interest of the customer). E S M U N

3. Rate the contractor’s ability to submit required reports and/ or invoices in a timely manner.

E S M U N

4. Rate the contractor’s responsiveness to customer complaint resolution. E S M U N

5. Overall rating of contractor’s business relations. E S M U N

PLEASE PROVIDE RATIONALE FOR ASSIGNED RATING:

How would you feel about another contract to this contractor?

Would not hesitate to award another contract to this contractor.

Would mostly likely award another contract to this contractor.

Would think twice about awarding another contract to this contractor, but would do so if there was no alternative existed.

Do not wish to award another contract to this contractor.

Would not award another contract to this contractor.

PLEASE PROVIDE RATIONALE FOR ASSIGNED RATING:

Overall Rating of Contractor’s performance (quality, schedule, business relations) on contract being assessed.

Exceptional Satisfactory Marginal Unsatisfactory Neutral

VII. General Comments:

ASSESSOR:

Identify your role in the contract award or administration and the period of your involvement.

Role Period of Involvement

Contract Specialist/Contracting Officer Technical Project Lead/Project Officer

OTHERS

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RLP NO. 36C24525R0070

Hagerstown, MD CBOC

(Signature) (Date)

(Typed or Printed/Name) (Organization)

(Phone Number)

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RLP NO. 36C24525R0070