MIRC IDS-ACS Maintenance PWS 5March.docx

PERFORMANCE WORK STATEMENT (PWS)

for Military Intelligence Readiness Command (MIRC) Facility

Intrusion Detection System (IDS) and Access Control System (ACS) maintenance

Date: 05 March 2025

Part 1

General Information

1. GENERAL: This is a non-personal services contract to maintain the IDS and ACS at the Army Reserve Intelligence Support Centers (ARISC), MIRC HQ, and the monitoring stations. All maintenance activities shall be conducted in accordance with (IAW) the Technical Specifications for Construction and Management of Sensitive Compartmented Information Facilities, VERSION 1.5, IC Tech Spec – for ICD/ICS 705. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn, is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, supplies, facilities, transportation, tools, supervision, and other items and non-personal services necessary to perform the maintenance and break-fix on the IDS and ACS systems at the ARISCs, MIRC HQ, and monitoring stations as defined in this Performance Work Statement (PWS) except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Background: Army Reserve Intelligence Support Centers (ARISC) units provide the Army Reserves’ only fully accredited Sensitive Compartmented Information Facility (SCIF) locations. As such, the ARISC enterprise must undergo periodic infrastructure improvements to ensure staff personnel can provide continuous support to and oversight of intelligence warfighters and with an ever-evolving intelligence mission for Combatant Commanders, the active component and United States intelligence agencies .

As MIRC units transform, enhance, and grow in capacity and capability to conduct force readiness training missions and live production operations to directly support theater and regionally aligned assets. SCIFs must possess the capability to: (1) provide intelligence Soldiers access to a modern enterprise network system; (2) connect to classified intelligence networks for warfighters to operate their respective intelligence discipline equipment and (3) adhere to the highest information assurance security standards to secure the nation’s sensitive intelligence data.

1.3 Objectives: The contractor shall conduct maintenance and break fix support for the IDS and ACS at the ARISCs, MIRC HQ, and the monitoring station by completing the following:

1.4 Scope: The MIRC requires maintenance and break fix support for the IDS and ACS at the ARISCs, MIRC HQ, and monitoring stations. The contractor shall complete all manufactured recommended maintenance and response to emergency and non-emergency responses.

1.5 Period of Performance:

1.6 General Information

1.6.1 Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS and Contract Data Requirements List (CDRL) A001, DI-QCIC-81722, Quality Program Plan.

1.6.2 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP), Attachment 0002. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3 Recognized Holidays: Offices are closed on holidays. The contractor is not required to perform services on recognized holidays.

Independence Day

1.6.4 Hours of Operation: The contractor is responsible for conducting business, between the hours of 0830 and 1630 Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. After hours work shall be performed as necessary to accomplish maintenance and emergency service on servers and databases. All after-hours work and schedule deviations shall be coordinated in advance with the COR. The contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. The contractor shall not exceed a standard 40 hour workweek, unless special circumstances are met with approval from the contracting officer. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.5 Places of Performance: The work to be performed under this contract will be performed at:

1.6.6 Type of Contract: The government will award a Firm Fixed Price (FFP) contract type.

1.6.7 Security Requirements: Location of service is standalone secure military facility. The Contractor shall only have physical access to CLASSIFIED and SECURE areas as required to fulfill the requirements of this scope. When and if needed the Contractor shall be escorted by an onsite Government sponsor. The Contractor’s employees, performing work in support of this contract shall be U.S. Citizens.

1.6.7.1 PHYSICAL Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.7.2 Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

1.6.7.2.1. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.6.7.2.2. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.6.7.3 Facility Access: Location of service is standalone secure military facility. The Contractor shall only have physical access to CLASSIFIED and SECURE areas as required to fulfill the requirements of this scope. The Contractor shall ensure all its employees and subcontracted labor abide by the security policies of each site while in performance of this requirement.

1.6.7.3.1 All facility installation shall be performed by U.S. citizens.

1.6.7.3.2 The contractor shall ensure all its employees and subcontracted labor abide by the security policies while in performance of this requirement.

1.6.7.3.3 Contractor shall provide a list of contractor personnel and any subcontractors who will perform work at the facility. This list shall be provided to the Government two (2) weeks prior to the start any work or visit and shall include at a minimum the Contractors’ full name, and driver’s license OR social security number (SSN).

1.6.7.3.4 Prior to obtaining access to the site, all visiting personnel will be given a comprehensive security orientation stressing security control procedures by the Special Security Officer (SSO) or designee.

1.6.7.3.5 While inside secure areas, Contractors shall have limited access to radio, cellular, or recording devices. No cell phones or devices which record will be allowed inside any facility on the compound, designated as secure, at any time.

1.6.7.3.6 The SSO will have access to Contractor files documenting work schedules; worker identities (including picture ID cards and access records); guard incidents; inspections; security incidents; and other pertinent project documentation.

1.6.7.3.7 The Contractor is responsible for properly securing all equipment and materials purchased under this contract. Government will maintain a log of all such items entering the facility and will not be responsible for replacing any items found to be missing through negligence of Contractor, including subcontractor, personnel.

1.6.7.4 Anti-Terrorism (AT) Level I training.

1.6.7.4.1 For contractors that do not require CAC, but require access to a DoD facility or installation. Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

1.6.7.5 iWATCH Training: The Contractor and all associated subcontractors shall brief all employees on the local iWATCH program. This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR or local base security. This training shall be completed within 30 calendar days of contract award and within five (5) calendar days of new employees commencing performance with the results reported to the COR NLT 30 calendar days after contract award. Contractor shall provide their best email address to the COR to receive a localized copy of the iWATCH training within five (5) days of contract award.

1.6.8 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.9 Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance and submit monthly COR reports to the Contracting Officer; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.11 Key Personnel: The follow position is considered key personnel by the government: Project Manager.

1.6.11.1The contractor shall provide a Project Manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the Contracting Officer. The Project Manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The Project Manager or alternate shall be available between 0900-1700, Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons.

1.6.12 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.6.13 Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.13. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1 Access to work areas in conformance with pre-arranged installation schedule.

3.2 Base and facility access forms.

3.4 iWATCH training slides.

3.5 Applicable Documents. The following documents are applicable to this PWS and attached appendices to the extent specified herein.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, facilities and services required to perform work under this contract that are not listed under Part 3 of this PWS above.

PART 5

SPECIFIC TASKS

5. Specific Tasks:

5.1 The contractor shall provide ARISC and MIRC HQ with IDS and ACS maintenance support. This shall include the followings support:

5.1.1 Maintain all Digital Monitoring Products IDS and Lenel ACS components within the manufacturer’s recommended maintenance cycle.

5.1.2 Provide service hours 8-5 Monday through Friday

5.1.3 Provide a customer web portal

5.1.4 Provide priority service in queue

5.1.5 Provide a guaranteed emergency break fix response for the following severities

5.1.6 Provide unlimited help desk support

5.1.7 Provide software license maintenance. See paragraph 5.3 Other Direct Costs - Replacement Parts and Software Licenses

5.1.8 Provide annual training for assigned personnel annually

5.2 The contractor shall provide the monitoring stations with IDS and ACS maintenance support. This shall include the following support:

5.2.1 Maintain all Security Information System IDS and ACS components at the monitoring station within the manufacturer’s recommended maintenance cycle.

5.2.2 Provide service hours 24X7X365 day support

5.2.3 Provide a customer web portal

5.2.4 Provide priority service in queue

5.2.5 Provide a guaranteed emergency break fix response for the following severities

5.2.6 Provide unlimited help desk support

5.2.7 Provide software license maintenance. Other Direct Costs - Replacement Parts and Software Licenses.

5.2.8 Provide semi-annual training for government assigned personnel annually

5.3 Other Direct Costs - Replacement Parts and Software Licenses: The contractor shall replace all disposable items, serviceable and non-serviceable parts.

5.4 Deliverables

5.4.1 The contractor shall provide a planned maintenance schedule for the period of performance no later than 60 days after the contract award.

5.4.2 The contractor shall provide break fix reports after each incident. The reports shall be provided within 5 business days of the response conclusion.

5.4.3 The contractor shall provide annual inventory of all IDS and ACS equipment.

5.4 SERVICE CONTRACT REPORTING (SCR): The Contractor shall provide timely reporting of the SCR when the contract meets reporting threshold requirements. The Contractor shall report ALL direct contractor labor hours (including Subcontractor labor hours) required for performance of services provided under this contract via the secure data collection site, System for Award Management (SAM). The Contractor shall completely fill in all required data fields using the following web address: http://www.sam.gov/

TECHNICAL EXHIBIT 1

DELIVERABLES SCHEDULE

All deliverables are subject to Government acceptance and approval. They shall meet the professional standards and the requirements set forth in this scope. All deliverables shall be produced using recommended software tools/versions as accepted by the Government.

Deliverable

Quality Control Plan (QCP)

PWS 1.6.1

A001

DI-QCIC-81722

Quality Program Plan

COR

Preventative Maintenance schedule

PWS 5.4

A002

DI-MGMT-80507C

Project Planning Chart Within 30 days of contract award;

Within 5 business days of changes to approved schedule 1 copy

1 copy Email in Adobe PDF format

Email in Adobe PDF format

COR

COR

Repair Parts

PWS 5.3

A003

MIL-P-11268L NOT 2

Email in Adobe PDF format

COR

Corrective Maintenance, routine, or emergency Service Report

PWS 5.1/5.2

A004

DI-MISC-81382

Email in Adobe PDF format

COR