Master Evaluation-DOR0000113

Offeror Name Graph

Cost Score

Validated Score

Technical

(#1-#23)

Validated Score

Technical Security (#24-#27)

Total Validated

Score Technical

Final Score

(Cost + Validated)

Georgia Correctional Industries 1 200 495 69 564 764

3M Company 2 148 395 75 470 618

Master Technical & Cost Evaluation Summary

RFP #: 47400-DOR0000113

RFP Name: License Plates and Registration Supplies Issuing Officer: Vanessa Walker

Revised 09/28/11 SPD-EP013

498.75 495.00

Que stion Type # Question Answer

Possible Points

Validated Rating Validated Comments

Validated Score

Validated Rating Validated Comments

Validated Score

Validated Rating Validated Comments

Validated Score

MS 1 Provide your implementation and operational organization charts for this project and provide resume(s) of the Implementation Project Manager and IT Manager/ Consultant.

15 Good Information provided and org chart shows Bidder is prepared and understands the vastness of this project. Resumes include staff that have experience with license plate, registration supplies, and FAST (our current software supplier for DRIVES)

11.25 Good Provided multiple Org Charts with names & titles of the primary stakeholders. PM, Plant Mgr, and IT Mgr resumes provided…all having several years of experience within their functional area.

11.25 Adequate The Offeror provided all required organizational charts and resumes of key personnel..

7.50

MS 2 Describe in detail how your solution can be integrated into existing DOR interfaces (both SFTP and Web Services) as described in the Scope of Work and Specifications documents.

40 Good Proposal meets all the requirements. Bidder is dependent upon subcontractor ITI for inventory and software only.

30.00 Good Described how they utilize subcontractor ITI to

interface with DOR via SFTP for the On Demand file.

Provided detailed descriptions of their integrated solution including process flows, various support software & modules, network security, internal development platforms, infrastructure diagram (including web services),etc. States they intend to keep process "untouched".

30.00 Adequate The Offeror's response provided appropriate

information that they are and will continue interface with current DOR systems.

20.00

MS 3 Describe in detail your process for the implementation of a Digitally Printed License Plate & Registration Production Solution. Please include a draft timeline and a project plan.

40 Excellent Provided details of timeline and continuing to provide services. The bidder has experience and understanding to project implementation. Only dependent on one subcontractor to provide software.

40.00 Good Stated existing implementation team will address any needed changes from the SOW via Project Mgt team (additional inventory requirements, new specialty plates, etc.). Plant facilities in south GA. Provided a Project Plan with no dates since they are the current provider. Only depend on 1 subcontractor.

30.00 Excellent The Offeror is DOR current vendor and

inherently will not have to implement many new components to their DLP system.

40.00

MS 4 Describe in detail your process and ongoing support for implementing the inventory management system.

40 Excellent Provided exceptional detailed process and ongoing support for the current inventory management system in Georgia.

40.00 Good Gives an overview of their inventory mgt system for DOR including materials, logistics, and historical trend analysis by county for forecasting. Maintenance windows must be approved by DOR. Mon-Fri business and after hours support available. Accurate forecasting models allowed for raw materials to be kept in house allowed for production to continue thru Covid. Described packaging limits based on item type and listed.

30.00 Good The offeror is the current DLP vendor and as

such, already has an establish inventory management system with the Department. In their response the offeror provided detailed information regarding the success of the current system.

30.00

MS 5 Provide detail on experience performing similar size scope license plates and registration supplies' services and/or implementations within the last ten (10) years.

Include the name of the states and dates services have been provided.

15 Excellent Providing services to Georgia since October 2015.

Their subcontractor ITI has provided similar services to Indiana since 2010. Arizona since 2020, South Dakota since 2016, Kentucky since 2019, and also provided over the counter software solutions for Louisiana, Arkansas, Nevada, South Dakota, Mississippi, Ohio, North Dakota, and Hawaii. Also has been providing services to Georgia since 2016.

15.00 Good Georgia (2015 in partnership with their ITI

subcontractor). References ITI in Indiana (2010), Arizona (2020), South Dakota (2016), Nevada (2016) and a few others but not in partnership with GCI.

11.25 Good In their response, the offeror provided Georgia

as the example of successful implementation of the last ten years. Additionally, their subcontractor, ITI, has implemented a variety of MV solutions for many jurisdictions.

11.25

MS 6 New car purchasers have the option of purchasing a one-or two-year registration. Describe your process for ensuring inventory of multiple year Registration/Cab Cards with Decals at the Branches and your facility based on annual estimated quantities provided in the Cost Proposal.

30 Good Provided detailed explanation of how they will meet this requirement and maintain at least a 6-8 week level for both one and two-year registrations/cab cards to all 159 counties and all 208 branch locations

22.50 Adequate Mentions their inventory mgt system monitors

transactions and on-hand inventory levels daily. Uses historical data for forecasting and maintaining appropriate levels of materials.

15.00 Good In their response, the offeror demonstrated

that they are currently successfully meeting DORs needs for inventory management. The process was extensively detailed.

22.50

Question and Point information entered in columns A - C will flow to other tabs. Evaluator names will flow to other tabs. Rows 12 thru 18 are hidden on all tabs. Do not unhide these rows. Do not change the formulas on these rows or the spreadsheet will not work.

Georgia Correctional Industries

Janie Brodnax Keith Thomas Robert Worle

Reminder - Do not change formulas in

Validated Score columns.

Issuing Officer: Vanessa Walker Date Reviewed: March 21, 2022

Master Technical Evaluation Template

RFP #: 47400-DOR0000113

RFP Name: License Plates and Registration

Offeror Name

Revised 09/28/2011 Page 2 of 13 SPD-EP013

MS 7 Describe your process for shipping directly to the customer and bulk shipments to the Branches as outlined in the Scope of Work.

40 Excellent Provided details of how they will maintain six to eight week stock levels at county branches with a minimum of four weeks stock at all times. Barcode system is used for tracking inventory. Identified required box sizes to the branches. Shipments are made within two business days. Also discussed inventory levels of TOPS at Dealer associations and shipments directly to the customer.

40.00 Good States serialized inventory labels for branches and uses barcodes for quality assurance. County plate shipments are made in boxes of no more than 100 of the same license plate. Also listed County registration/decals in boxes of 1000, handicap placards in boxes of 100, and TOP inventory boxed as requested. Uses UPS WorldShip and receipt signatures are captured upon delivery. For direct to customer, barcodes are used to ensure customer is receiving the correct plant and/or registration. Ship within 2 business days of order. Plate mailed files are returned to DOR for information. Uses pre-sort vendor Pitney Bowes and NCOA.

30.00 Adequate The offeror provided adequate information to

indicate they would be able to ship inventory to the appropriate parties.

20.00

MS 8 Describe your process for shipping where NCOA identifies a different address than MVD has on file. If the mailing cannot be forwarded, what is your process?

30 Adequate Utilizes Pitney Bowes equipment for sorting and metering. Checks addresses using USPS NCOA.

15.00 Adequate Uses subcontractor Pitney Bowes who uses NCOA

file to identify new addresses for anyone who has moved in the last 4 years. Packages needing updated address or that are undeliverable are returned to DOR. States alternative options can be discussed.

15.00 Adequate In their response, the offeror indicated the

current policy for "returned" mail. They identified that they may review the process for cost savings, but did not provide additional options.

15.00

MS 9 Provide details of how you will maintain secure storage of all finished products.

20 Excellent Tag Plant facility is located within the Telfair State Prison with high security with state of the art equipment and post certified employs monitoring the facility. The Bid detailed their security measures.

20.00 Good Products stored inside Telfair State Prison which has two razor wire fences, full-body scan checkpoints, and monitored by post certified Correctional employees 24x7. Entrance requires background checks, individuals being searched, visible identification cards, etc. Biometric fingerprint entry into the tag plant.

15.00 Good In their response, the offeror detailed the robust security involved in the keeping finished inventory secure while stored within Telfair State Prison

15.00

MS 10 Describe your process for handling damaged items. 30 Good Performs inspections and authenticates all supplies.

GCI works with UPS/USPS on any items damaged in shipment. Provided detailed process for handling all damaged items.

22.50 Adequate Quality control process includes providing a UPS shipping label at no expense, inspection of the product to determine if the damage occurred during manufacturing or shipping, and ships replacement products to the customer (license plates need to be in GCI possession before replacing).

15.00 Adequate In their response, the offeror demonstrates that they will be able to meet the needs of the Department regarding damaged items.

15.00

MS 11 Describe in detail your process for the implementation of a Digitally Printed License Plate & Registration Production Solution.

40 Excellent Detailed a seamless implementation while minimizing any delays in customer deliveries and providing an experienced project team to handle the project.

40.00 Good Implementation plan provided in MS#3. Stated

existing implementation team will address any needed changes from the SOW via Project Mgt team (additional inventory requirements, new specialty plates, etc.). Plant facilities in south GA. Provided a Project Plan with no dates since they are the current provider. Only depend on 1 subcontractor.

30.00 Excellent In their response, the offeror indicated their current 6 year success in contract fulfillment with the Department. Their response demonstrated the proper processes to continue to meet needed requirements.

40.00

MS 12 Describe in detail your capabilities to manage and provide ongoing support and products for a Digitally Printed License Plate & Registration Production System.

40 Good Successfully managed forecasting, inventory control and shipping over the last six years with Georgia.

The bidders subcontractor ITI has over eleven years experience implementing Digital Printer License Plate and Registration Production System.

30.00 Adequate States subcontractor ITI has 11+ years of supporting this solution. Not a lot of detail in this answer other than stating they will continue to use historical knowledge to provide ongoing support. Responses to other questions did provide some answers to this question.

20.00 Adequate In their response, the offeror indicated their current support of DOR's inventory management as an example of future success.

20.00

MS 13 Describe in detail plans to utilize subcontractors to fulfill any portion of the responsibilities outlined in the RFP. List each subcontract, the component of professional services or products the subcontractor will be providing and a statement of the subcontractor’s qualifications including the tenure of the Offeror’s relationship with the subcontractor.

20 Good Bidder has been working with subcontractor ITI for six years. ITI provides inventory management and fulfillment process solutions and will continue to support all required equipment and software for the Bidder's fulfillment center. I was impressed that they only use one subcontractor.

15.00 Adequate GCI has partnered with ITI since 2015. ITI provides IT software and hardware utilized by GCI for plate fulfillment, inventory mgt & supplies, orders, and interfaces with DOR.

10.00 Adequate In their response, the offeror explained fully the roll subcontractors will play in the DLP process

10.00

MS 14 Describe any products you will be purchasing instead of producing. Include details of how you will meet quality requirements and ensure delivery and inventory stock on these products.

30 Good Purchasing Registration/Cab Card with decals and Temporary Operating Permits. Bidder will maintain an inventory at the branches and an inventory onsite for these items to ensure stock levels.

22.50 Adequate Will purchase registration/cab cards, decals, TOPs, with minimum of 6-8 weeks of inventory stored at their tag and print plants. States they have multiple sources for his product. Materials are inspected upon receipt. GCI also performs Vendor Contract Assessment Reports on suppliers.

15.00 Adequate In the response, the offeror adequate detailed all materials purchased vs. produced.

15.00

Revised 09/28/2011 Page 3 of 13 SPD-EP013

MS 15 Describe in detail how you will meet each of the requirements outlined in the Statement of Work and Specifications Attachments provided in the solicitation.

60 Good Provided details on how they will meet the requirements of the contract including inventory, delivery, confidentiality and security, key personnel, project planning, production facility and operations, inventory management system, required reports, inspections and quality requirements, resources and staffing, communication plan, business continuity plan, and corrective action plan.

45.00 Good GCI listed, acknowledged and provided detailed

solutions of all 19 Sections (including subsections) outlined item in the Scope of Work document.

45.00 Good In their response, the offeror provided in great

detail how they are currently meeting the requirements of the SOW and how they will continue to do so.

45.00

MS 16 Provide details on your Production Operations and identify which items you will be producing versus purchasing.

20 Good Provided detailed production operations for manufacture, interfaces, inventory, IRP, and print on demand. Identified all items as produced except TOP labels, TOPs which are purchased and Registration/Cab Cards with decals that are purchased then printed by Bidder.

15.00 Adequate Only provided a high-level overview of production operations software capabilities including inventory mgt, order mgt, and shipping. Provided a listing of each product and if it was purchased vs produced.

10.00 Adequate The offeror specifically identified all items

produced and purchased in their response.

10.00

MS 17 Describe your quality control measures that ensure all products meet specifications. Provide details of all production point inspections for each item.

40 Good Detailed quality control for receiving raw material, printing, blanking, fulfillment, packaging, shipping, tracking, and direct fulfilment for License Plate and Registration/Cab Cards with Decals.

30.00 Good Provided details of their Quality Control processes including receipt of raw materials, printing, blanking, fulfillment, packaging, shipping & tracking. Inspection of raw materials upon delivery, visual inspection of every plate printed, barcode scanning for fulfillment, plate separator sheets during packaging, and final inspection before shipping. The Bill of Lading includes information used for tracking.

30.00 Good The offeror indicates in their response that they

have implemented proven quality control in their current process and will continue to do so under a new contract.

30.00

MS 18 Provide Offeror warranty information on all products and goods to be supplied under the contract.

30 Adequate Provided agreement with seven year warranty as required by RFP. Provided details and a detailed chart of warranty information that comply with RFP requirements.

15.00 Adequate 5 year warranty will be expanded to 7 years from date purchase (purchase of material). References and highlights AAMVA 2020 License Plate Standards including " against fading, cracking, blistering, or peeling that would significantly impair the visibility, legibility, or reflectivity". Lists warranty exceptions that include improper storage, accidents, etc. States "slight" color fading, cracking, etc. does not constitute a claim under this warranty. Lists warranty chart for all products.

15.00 Adequate The offeror indicated the warranties for good

and has extended their plate warranty from 5 to 7 years per DOR requirements

15.00

MS 19 Describe how you will meet the Reports Requirements included in the Scope of Work.

20 Excellent Provided exceptional details of how they will comply with the reports requirements including software with extensive reporting tools. Also provided screen shot of Fulfillment Order Detail Search, Fulfillment Order Detail Audit, Fulfillment Order Header Search, Fulfillment Transaction Summary, Fulfillment Order Detail Status History, Fulfillment Order Batches, Fulfillment Jeopardy Detail Search, Fulfillment Cycle Time, Fulfillment Reprint Summary, Fulfillment Pulled Plates, Fulfillment Government Municipality, Fulfillment IRP Match Summary, Manufacturing Daily Snapshot Report, Billing Report, and PRISM Catalog of reports.

20.00 Good Listed 10 web based reports as well as frequency of each (exportable into Excel). Reporting is real time based on workflow and new customer reports can be developed at no cost. Provided another list of 20+ standard reports that are available via the web portal.

Included 10+ screenshots of possible reports.

15.00 Adequate The offeror is currently meeting DOR's

reporting requirements.

10.00

MS 20 Describe how you will adhere to all the requirements outlined in the Scope of Work and Service Level Agreement or proposed similar requirements.

40 Good Outlined the details of the SOW and SLA and provided details of how the requirements will be met.

30.00 Good Provided same answer as MS#15 in terms of Scope of Work. In terms of SLA, acknowledges that orders will be mailed no later than 2 business days and maintain a 99% fill rate for inventory stocks based on forecasting. Provided SLA measurement chart.

30.00 Good In their response, the offeror indicates their

ability to meet the future SOW, based on the success of the current SOW with DOR.

30.00

MS 21 Provide standard process for problem resolution, including standard response time.

20 Good Provided details of problem resolution according to severity levels including standard response time.

Provided contact information for each severity level.

Detailed Standard Operating Procedures for all customer concerns.

15.00 Adequate Supports both telephone & e-mail (7am - 5pm).

Included SLA timings for customer service responses.

Listed 7 step standard operational procedure for customer issues.

10.00 Adequate In their response, the offeror provided adequate information for problem resolution

10.00

Revised 09/28/2011 Page 4 of 13 SPD-EP013

MS 22 For customer issues not resolved upon notification to Offeror, provide standard process for problem escalation to get to resolution.

20 Good Provided standard process for problem escalation and resolution. Provided key personnel contact information, Detailed escalation plan and problem resolution.

15.00 Adequate Provided three levels of GCI escalation contacts (names & contact info listed). High-level escalation process provided.

10.00 Adequate The offeror provide a standard process for

escalation of issues in their response.

10.00

MS 23 Provide details of your customer service protocol for addressing customer service questions and/or issues.

30 Good Provided detailed customer service protocol for addressing customer service questions and/or issues including telephone and email responses.

22.50 Adequate Listed standard operational procedures for both telephone & e-mail (with phone & e-mail provided).

Included SLA timings for customer service responses.

Response indicates they will handle County Calls (not just DOR), assist Counties with audits, and follow ups after resolution. No mention of sub-contractor hand-offs.

15.00 Adequate The offeror detailed an adequate protocol for

addressing customer service issues in their response.

15.00

Revised 09/28/2011 Page 5 of 13 SPD-EP013

67.08 69.17

Quest ion

Type # Question Answer Possible Points

Validated Rating Validated Comments

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MS 24 Describe the Offeror's complete backup and recovery current location covering any circumstance that would cause Offeror to be unable to perform its obligations under the terms of this Agreement for a period greater than twenty-four (24) hours. Offeror shall include the address of their secure secondary location that may be used for fulfilling Offeror’s obligations.

20 Excellent GCI Fully meets all requirements and exceeds several requirements. GCI has implemented a complete backup & recovery solution for current onsite facility if unable to perform obligations.

• Offeror is able to perform its obligations under the terms of this Agreement in less than twenty-four (24) hours.

• Complete address Offeror’s secure secondary location that may be used for fulfilling obligations.

Offeror’s facilities and processes to ensure all items covered by this RFP meet the quality requirements?

• Has never had to invoke the Business Continuity Plan or the Disaster Recovery Plan.

Exceeds Requirements

• GCI agrees that they will be held accountable for any data loss in the event of a disaster to site.

• In the event of an emergency, GCI maintains an offsite contingency location that is readily available and can be activated within hours.H14

20.00 Adequate The offeror has already implemented backup

and recovery solution. They have provided the address of the secure secondary location as asked. They have provided detailed recovery strategy and timeline. They also have provided the recovery team contact list.

10.00 Good The offeror proposes to use one of its vendors' facilities for backup/recovery and business continuity.

The vendor facility has staged hardware available to be loaded with current operating environments for processing.

They state that up to 12 hours would be the RTO.

15.00

MS 25 Describe your plan to meet the requirement for a process and methodology for communicating and resolving unplanned outages that result in the failure to carry out the terms of the contract.

20 Excellent GCI Fully meets all requirements and exceeds several requirements.

GCI stated that it has implemented a plan to meet the requirement for a process and methodology for communicating and resolving unplanned outages.

• Backup and restore methodology and SOP documented & described in Offeror’s response

• Plan can be activated by the Emergency Management Team (EMT) or by ITI Change Control.

• Tag Plant located within the confines of GDC facility utilizes implemented Emergency SOPs.

• Requires quarterly drill sessions simulation emergency situations.

Exceeds Requirements

• All backups and images are replicated nightly and transferred to secure location monthly.

• During power outage, main generator, located outside the facility, automatically power on, if it fails, Offeror will deploy a mobile generator to sustain power. Situation escalated if power outage last for more than 30 min.

20.00 Good The offeror has implemented a detailed

process on how to communicate during unplanned outages. The process starts with activation of the communication plan by the Emergency management team or ITI change control board. This is followed by the methodology for back and restore.

15.00 Good The offeror proposes a good communication management plan that will be in effect through the contract lifecycle.

They also specify what actions would trigger a communication during an outage.

15.00

Master Technical Evaluation Template

RFP #: 47400-DOR0000113

RFP Name: License Plates and Registration Supplies Reminder - Do not change formulas in

Validated Score columns.

Issuing Officer: Vanessa Walker Date Reviewed: March 21, 2022

Offeror Name Georgia Correctional Industries

Question and Point information entered in columns A - C will flow to other tabs. Evaluator names will flow to other tabs. Rows 12 thru 18 are hidden on all tabs. Do not unhide these rows. Do not change the formulas on these rows or the spreadsheet will not work.

Larry Faulkner Manju Balachander Steve Hodges

MS 26 Describe in detail your Business Continuity Plan including Disaster Recovery and your capability of implementing such plan for the continued production and delivery of license plates, registration supplies, and maintaining the operation of a Vehicle Registration System during a business continuity event.

Please elaborate on frequency of exercises of the plan, and whether you do real exercises or tabletop exercises. Also include whether you have ever had to invoke your plan, and if so, elaborate on how successful it was.

25 Excellent GCI has implemented a detailed Business Continuity Plan including Disaster Recovery for the continued production and delivery of license plates, registration supplies, and maintaining the operation of its Vehicle Registration System during a business continuity event.

• Maintains a written Business Continuity Plan to assure minimal disruptions to production and/or shipments due to unforeseen events.

• Frequently exercises BCP & DRP plans and alternate between tabletop exercises and real exercises on a biannual basis.

• Offeror has never had to invoke the Business Continuity Plan or the Disaster Recovery Plan.

• DOR reserves the right to inspect DR site, to review and approve the BCP annually.

Exceeds Requirements

• Periodic tests are completed in both locations when software versioning updates are needed to ensure both locations are using the most current software versions.

• BCP & DRP Plans fully documented, diagramed, and provide operational procedures.

25.00 Adequate The offeror provided detail business continuity plan including disaster recovery. The offerors team has two sites where they perform periodic tests. They have mentioned how data will be directed to web based software in case BCP invoked.

12.50 Excellent The offeror has provided a comprehensive business continuity/disaster recovery plan, complete with process flows and processing location emergency maps. Included in the plan are the definitions of the types disaster, the personnel who can declare a disaster, a complete listing of all sub-contractors, the scope of the plan, disaster recovery cutover activities, incident command personnel, incident response personnel, and resumption of normal operations details.

The BC plan is well organized and indicates that GCI is well-positioned to continue to provide service in the event of an incident.

25.00

MS 27 Describe in detail your security plan including but not limited to: Physical Security Controls, Operating System Security Controls, Data Security Controls, Application Security Controls, and Management and Operational Controls.

25 Good GCI proposal more than adequately meets the minimum requirements, specification, or provision.

Offeror’s security plan describes limited requested controls, but good documentation, and flow charts.

• Raw materials and finished goods are physically secured until leaving the GCI facility. including license plates and registration/cab cards with decal until the time they are accepted by the United States Postal Service (“USPS”) or Outside Postage Carrier

• Management and Operational Controls and Application Security Controls suggested but descriptions limited.

18.75 Adequate The offeror will be able to provide detailed

security plan but not limited to: Physical Security Controls, Operating System Security Controls, Data Security Controls, Application Security Controls, and Management and Operational Controls. They have provided details on the physical control as well as overview of various other controls.

12.50 Good The offeror has provided a short description of its physical security and a revision history/table of contents for its System Security Plan. They did not provide the plan itself, only a sampling of what is in the plan.

The sampling from the System Security Plan shows that GCI has covered all of the security control families.

18.75

410.00 395.00

Ques tion Type

# Question Answer Possible Points

Validated Rating

Validated Comments Validated Score

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Validated Comments Validated Score

MS 1 Provide your implementation and operational organization charts for this project and provide resume(s) of the Implementation Project Manager and IT Manager/ Consultant.

15 Good Explanation and org chart showed that the company is prepared and understands the vastness of this project. Resumes included experience with license plate, registration supplies, and FAST (our current software supplier for DRIVES)

11.25 Good Provided multiple Org Charts with names & titles of the primary stakeholders. PM(s), Operations Mgr, and IT Partner resumes provided…all having several years of experience within their functional area.

11.25 Adequate The Offeror provided all required organizational charts and resumes of key personnel..

7.50

MS 2 Describe in detail how your solution can be integrated into existing DOR interfaces (both SFTP and Web Services) as described in the Scope of Work and Specifications documents.

40 Marginal Supplier's proposal met the basic requirements, however they are totally dependent on a sub-contractor with minimal explanation.

10.00 Marginal No detail provided. Simply states that subcontractor i3- BIS will configure the interfaces according to DOR specifications. They do recommend RESTful APIs as much as possible. An integration example from another customer would have been helpful.

10.00 Adequate The Offeror's response provided appropriate

information that would indicate that they could interface with current DOR systems.

20.00

MS 3 Describe in detail your process for the implementation of a Digitally Printed License Plate & Registration Production Solution. Please include a draft timeline and a project plan.

40 Good Provided exceptional details including an aggressive timeline to fully implement by December 31, 2022. It appears the Supplier and Sub-contractors have adequate experience and understanding of the project implementation. The proposal is heavily dependent on subcontractors.

30.00 Good Described detailed PMI methodology & processes

(including communications, quality assurance, & risk mgt), printer and material descriptions, and subcontractor IHG's history in the industry. Will utilize existing IHG Production Center in Indiana. Listed features of iPRIME solution and provided high-level process diagram. Outlined in detail the scope of the project including registration printing, barcode scanning, shipping/sorting, etc. AWS infrastructure diagram provided and security protocols listed. Timeline has project completion date in mid-December 2022.

Detailed Project Plan/Schedule provided.

30.00 Good The Offeror provided a extremely detailed project

plan for the DLP solution for Georgia. The timeline for a December 2022 implementation was reasonable to a project of this size and scope.

30.00

MS 4 Describe in detail your process and ongoing support for implementing the inventory management system.

40 Adequate The supplier is heavily dependent on sub-contractors for managing inventory. The proposal detailed their back-end support but failed to say exactly how they will physical implement and manage inventory. Failed to provide the day-to-day tracking and contact with DOR and County Tag Offices on inventory issues.

20.00 Good Will customize iPRIME based on historical order

information by county for forecasting. Help Desk and emergency support mentioned with Mon-Sat times listed.

Describes software/infrastructure maintenance, upgrades and pre-production environment.

30.00 Good In their response the offeror provided detailed

information on support of their product and of support services provided, including weekday and Saturday half day phone and online support.

30.00

MS 5 Provide detail on experience performing similar size scope license plates and registration supplies' services and/or implementations within the last ten

(10) years. Include the name of the states and dates services have been provided.

15 Adequate Supplier and sub-contractors have more than 13 years experience delivering fulfillment solutions.

South Carolina = supplier and subcontractor has 14 years supplying similar services Kansas = supplier has 4 years providing license plates Indiana = subcontractor has 6 years manufacturing license plates Tennessee = subcontractor listed Tennessee in 2012 but failed to say if currently providing It does not appear that 3M and their subcontracts have completed a project together.

7.50 Adequate South Carolina (2008 beyond 10 years and no mention of i3-BIS ), Kansas (2018 but no mention of either subcontractor), Indiana (around 2015 but only IHG mentioned), Tenn (around 2017 but only i3-BIS mentioned). It does not appear that 3M along with their 2 sub-contractors have implemented a project together.

7.50 Adequate In their response, the offeror provided information regarding their implementations in South Carolina, Kansas, Indiana and Tennessee involving the offeror or their subcontractors. All projects were license plate or motor vehicle related. They did not, however, indicate that they had previously worked with both contractors on the same project.

7.50

MS 6 New car purchasers have the option of purchasing a one- or two-year registration. Describe your process for ensuring inventory of multiple year Registration/Cab Cards with Decals at the Branches and your facility based on annual estimated quantities provided in the Cost Proposal.

30 Marginal Supplier stated typical purchasing would require three month of stock on-site and three months of stock on-order then discussed issues with supply chains but did not say how they would address them. Discussed current and previous year decals but failed to provide any details on how they would provide the two year registration question.

7.50 Adequate Mentions forecasting and would typically purchase 3 months stock on site with 3 months worth on order. Based on DOR historical data, min/max supply levels to trigger production & shipping to branches (min/max values can be manually adjusted).

15.00 Adequate The offeror provided adequate information to

indicate they would be able to implement a proper inventory system.

15.00

Do not change or delete values in columns A thru E.

3M Company

Janie Brodnax Keith Thomas Robert Worle

Reminder - Do not change formulas in

Validated Score columns

Issuing Officer: Vanessa Walker Date Reviewed: March 21, 2022

Master Technical Evaluation Template

RFP #: 47400-DOR0000113

RFP Name: License Plates and Registration

Offeror Name

Revised 09/28/2011 Page 8 of 13 SPD-EP013

MS 7 Describe your process for shipping directly to the customer and bulk shipments to the Branches as outlined in the Scope of Work.

40 Adequate Supplier failed to understand IFTA stickers requirements which do not go to the county tag offices and stated they would provide six to eight week supply - IFTA stickers are provided on an annual basis all at the same time.

Supplier understood most of the requirements and the proposal adequately addressed inventory at the branches and direct mail and provided information on next day mail service

20.00 Adequate Says iPRIME will include the printing of box label but no mention of barcodes or other methods for quality assurance. USPS is the shipping vendor and put into mail within 1 business day. States branch orders will not contain more than 100 plates in a box and that signatures are required upon delivery. Registration/decals in boxes with no more than 100, handicap placards in boxes with no more than 100, and TOPs orders at requested quantities.

Will return sequence # info to DOR upon shipment.

20.00 Adequate The offeror provided adequate information to

indicate they would be able to ship inventory to the appropriate parties.

20.00

MS 8 Describe your process for shipping where NCOA identifies a different address than MVD has on file. If the mailing cannot be forwarded, what is your process?

30 Good Supplier stated they would use CASS and NCOA to provide corrected addresses. No information about providing corrected addresses to DOR. Although the RFP stated that DOR will be responsible for processing undelivered items, they recommend returning to sub-contractor facility. DOR will be invoiced for the remailing of license plate if incorrect address is provided.

22.50 Good Uses NCOA plus CASS software to update DOR's

address for mailings. In the event on address conflicts, the package is removed from the batch. States that undeliverable mail has a few options (re-attempt to mail, return to DOR, or hold and wait for direction from DOR).

In-house unclaimed solution would benefit DOR.

22.50 Excellent In their response, the offeror provided several optional regarding address updates once NCOA indicates that their may be a discrepancy. The offerors proposed process of returning mail to the Fort Wayne location may provide significant enhancement to DOR's current process.

30.00

MS 9 Provide details of how you will maintain secure storage of all finished products.

20 Adequate Depends on subcontractors security, which appears to meet our requirements.

10.00 Adequate States plant meets NASPO compliance. Badge access required and facility is equipped with multiple interior/exterior cameras, motion sensors, etc.

10.00 Adequate In their response, the offeror indicated what

appears to be a secure process for finished products.

10.00

MS 10 Describe your process for handling damaged items. 30 Marginal Subcontractor will provide replacement and will shred all left over and damaged material. Proposal concentrated on interruption or damage of raw material. If damaged or lost by the County, DOR will reimburse supplier for lost products. No mention of how they handle damaged finished product.

7.50 Marginal Very little detail on their process for damaged finished products. Simply states will replace the damaged product if damage caused by shipping.

7.50 Adequate In their response, the offeror provided a reasonable solution to the handling of damaged inventory

15.00

MS 11 Describe in detail your process for the implementation of a Digitally Printed License Plate & Registration Production Solution.

40 Good Provided exceptional details including an aggressive timeline to fully implement by December 31, 2022. It appears the Supplier and Sub-contractors have adequate experience and understanding of the project implementation. The proposal is heavily dependent on subcontractors.

30.00 Good References MS#3. Described detailed PMI methodology & processes (including communications, quality assurance, & risk mgt), printer and material descriptions, and subcontractor IHG's history in the industry. Will utilize existing IHG Production Center in Indiana. Listed features of iPRIME solution and provided high-level process diagram. Outlined in detail the scope of the project including registration printing, barcode scanning, shipping/sorting, etc. AWS infrastructure diagram provided and security protocols listed. Timeline has project completion date in mid-December 2022. Detailed Project Plan/Schedule provided.

30.00 Good The Offeror provided a extremely detailed project

plan for the DLP solution for Georgia. The timeline for a December 2022 implementation was reasonable to a project of this size and scope.

30.00

MS 12 Describe in detail your capabilities to manage and provide ongoing support and products for a Digitally Printed License Plate & Registration Production System.

40 Adequate Supplier and subcontractors have the expertise needed to perform the services and provide the products. The supplier is heavily dependent upon subcontractors to provide services and most products.

3M seems to supply the raw material and subcontractors are doing the work.

20.00 Adequate States 3M and IHG have 20+ years maintaining license plate production equipment (does not say "overall solution"). Not a lot of detail in this answer other than mentioning various equipment maintenance steps including i3-BIS software maintenance. Responses to other questions did provide some answers to this question.

20.00 Adequate In their response to this question and others, the offeror provided information regarding their experience managing like processes.

20.00

MS 13 Describe in detail plans to utilize subcontractors to fulfill any portion of the responsibilities outlined in the RFP. List each subcontract, the component of professional services or products the subcontractor will be providing and a statement of the subcontractor’s qualifications including the tenure of the Offeror’s relationship with the subcontractor.

20 Marginal Supplier works through two subcontractors to meet the needs of the proposal:

Business Information Systems (i3-BIS) would handle inventory and fulfillment Irwin Hodson Group (IHG) part of the Waldale Manufacturing Limited and Relief Design of North America and Tonnjes International of Germany) would handle license plate manufacture and registration.

Stated i3-BIS has been in business since 1987 and IHG has been supplying fulfillment services since 1917. Failed to provide the tenure of 3M's relationship with these subcontractors.

5.00 Marginal <3M has partnered with IGH and i3-BIS. I3-BS provides IT software (iPRIME) and IHG is responsible for the production of the products. Does not list what role 3M will fill and it does not appear that the 3 entities have partnered together before. No tenure listed.

5.00 Adequate In their response, the offeror provided extensive information regarding their relationships and experience working with their subcontractors on similar projects. They provided multiple examples of their qualifications. The offeror did not appear to have worked with both subcontractors on the same project

10.00

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MS 14 Describe any products you will be purchasing instead of producing. Include details of how you will meet quality requirements and ensure delivery and inventory stock on these products.

30 Adequate Will be purchasing

* Temporary Operating Permits

* Temporary Operating Permit Card Stock

* Handicap Placards

* Registration Forms/Cab Cards This is common and should not be a problem.

Other items will be provided or assembled by subcontractors - 3M supplies raw material. Did not mention in this section but did in others that subcontractor would be producing license plates.

15.00 Adequate 3M will be sourcing TOPs, Placards and Registration/Cab Cards. States will keep buffer stocks locally. Materials are inspected upon receipt.

15.00 Adequate In the response, the offeror provided a thorough explanation of products produces vs. purchased.

15.00

MS 15 Describe in detail how you will meet each of the requirements outlined in the Statement of Work and Specifications Attachments provided in the solicitation.

60 Good Provided details on meeting all the SOW, went into great detail on their communication plan. Heavily dependent upon subcontractors to meet the requirements of the contract.

45.00 Good 3M listed and provided detailed responses of all 19 Sections outlined item in the Scope of Work document. In some sections, 3M referenced responses to other questions for further response details.

45.00 Good In their response, the offeror provided detailed

information the meets the requirements of the SOW. DOR access to iPRIME system and real time data would appear to be a valuable tool.

45.00

MS 16 Provide details on your Production Operations and identify which items you will be producing versus purchasing.

20 Adequate Production will be handled by subcontractor IHG which is highly qualified. Uses an automated system to match the license plate to the registration card for mailing to customers. Quality assurance is also automated. 3M supplies the laser printers and raw material.

10.00 Adequate Provided a detailed overview of production operations around orders, manufacturing and shipping processes. Did not include a listing of products that will be purchased vs producing.

10.00 Adequate The offeror provide adequate information in

regards to details on their Product Operations.

10.00

MS 17 Describe your quality control measures that ensure all products meet specifications. Provide details of all production point inspections for each item.

40 Good Provided detailed Quality Plan that outlined quality control for 3M and their subcontractors. Also provided information on Finished Product, quality controls, inventory management, communications, product delivery and distribution, and continuous improvement.

3M is still heavily dependent upon subcontractors, however the subcontractors are highly qualified.

30.00 Good States they have more than 100 Standard Operating

Procedures used to manage quality. Included a detailed process control document listing quality control processes for inspecting raw materials, printing, blanking, sorting and shipping.

30.00 Good The offeror provided an extremely detailed quality control plan that would appear to be DOR requirements.

30.00

MS 18 Provide Offeror warranty information on all products and goods to be supplied under the contract.

30 Marginal 3M extended their 5-year warranty on printed sheeting to 7-years to comply with solicitation. Will provide upgrade on sheeting requirements. Provided specification sheet on 3M Digital License Plate Reflective License Plate sheeting, 3M Digital License Plate Clear Protective File 9097, 3M Digital License Plate Thermal Transfer Ribbon, and 3M High Definition Reflective License Plate Sheeting Series 6700. Specs showed color warranty from one to five years depending on the color - concerns about color warranties and decal 18 month.

7.50 Marginal Currently offers 5 yr warranty on plates that will be extended to 7 years. 3M does not warranty decals. IFTA stickers 12 months, license plate stickers 18 months. No warranty on TOPS and handicap placards once they are printed on. Provided product spec sheets and included warranty exceptions such as collisions, vandalism, etc.

7.50 Marginal The offeror provided warranty information on their products and extended their plate warranty from 5 to 7 years to meet DOR's requirement. Warranty for decals did not meet requirements for a 2 year decal.

7.50

MS 19 Describe how you will meet the Reports Requirements included in the Scope of Work.

20 Adequate 3M will be dependent on their subcontractor i3-BIS to provide this service. Subcontractor appears to be highly qualified.

10.00 Good IPRIME offers web based dashboard reporting capable of scheduled and on-demand reports. List 7 reports based on requirements but custom reports are possible. Included 10+ screenshots showing examples of the various reports possible.

15.00 Good In their response, the offeror details robust

reporting features within the IPRIME reporting tool.

Examples were provided from other agencies which may be tailored to DOR's preferences.

15.00

MS 20 Describe how you will adhere to all the requirements outlined in the Scope of Work and Service Level Agreement or proposed similar requirements.

40 Good Provided detailed Quality Plan that outlined quality control for 3M and their subcontractors. Also provided information on Finished Product, quality controls, inventory management, communications, product delivery and distribution, and continuous improvement.

3M is still heavily dependent upon subcontractors, however the subcontractors are highly qualified.

30.00 Good References MS#15 response which includes reference to Service Level Agreements in Attachment D. 3M listed and provided detailed responses of all 19 Sections outlined item in the Scope of Work document. In some sections, 3M referenced responses to other questions for further response details.

30.00 Good In their response, the offeror provided detailed

information the meets the requirements of the SOW. DOR access to iPRIME system and real time data would appear to be a valuable tool.

30.00

MS 21 Provide standard process for problem resolution, including standard response time.

20 Marginal Information provided indicates that 3M is highly dependent upon subcontractors which appear to be qualified. Not clear how issues are routed between sub-contractors.

5.00 Marginal States single point of contact via helpline # but it's not clear how issues are routed between the sub-contractors.

Appears technical issues need to go thru an alternate help desk via i3-BIS. SLA's for resolution provided but not response time. Response seems to be more technical in nature and doesn't address County issues. States 3M and subs will "develop" problem resolution process after implementation.

5.00 Marginal The offeror provided all information required for problem resolution. They did not appear to indicate how issues were routed between subcontractors.

5.00

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MS 22 For customer issues not resolved upon notification to Offeror, provide standard process for problem escalation to get to resolution.

20 Adequate Refers to other questions which adequately address question. Highly dependent on subcontractors.

Provided information to adequately meet requirements.

10.00 Adequate Provided three 3M contacts with contact info. 10.00 Adequate The offeror provided adequate information for…