1) M95494-20-R-0002_QA_3.20.20.xlsx
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- Attached to
- Housing Property Management Services
- Solicitation number
- M95494-20-R-0002
- Issued by
-
United States Marine Corps
About this file
This document contains a request for proposal (RFP) for housing property management services and related questions and answers. The United States Marine Corps is seeking to augment existing housing personnel who manage approximately 740 unaccompanied housing facilities across 24 installations. The contractor will be responsible for day-to-day housing operations such as occupancy reporting, maintenance coordination, and resident services. The RFP includes a performance work statement, pricing template, and labor categories. Offerors must propose pricing and staffing plans to meet the requirements. The contract type is firm-fixed-price and has a period of performance of one base year plus four option years. The solicitation was amended to extend the proposal deadline and modify key personnel and past performance evaluation requirements.
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M95494-20-R-0002
| # | PWS Section or | |||
| RFP Exhibit/Att. | Question | Answer | ||
| General Solicitation Questions: | ||||
| 1 | General | Is the objective of this contract to replace the current Marines? Or, will Marines still be supporting on a day to day basis? | The intent of this contract is to augment existing housing personnel, which may or may not include military service members. | |
| 2 | RFP Page 26 & 27 Requires Amendment | Do we need to provide Key Personnel names and resumes for all positions? | Yes. Please see Amendment 0001. | |
| 3 | RFP Page 53, para F (Small Business Subcontracting Plan) AND RFP Page 54, para D (Small Business Participation Plan) | Can the Government remove the requirement for Small Businesses to provide a Small Business Subcontracting Plan? | RFP Page 53, para F. Small Business Subcontracting Plan - Only Large Business Offerors are to submit a Small Business Subcontracting Plan. Per RFP Page 54, para D. Small Business Participation Plan - The Small Business Participation Plan is different from the Small Business Subcontracting Plan and is required of all Offerors regardless of size. | |
| 4 | RFP Page 53, para C. SF1449 | Can we sign our cover letter to suffice for signature requirements since this is an electronic submission and there are no hard copies? | The SF1449 is required to be signed. Digital signatures are acceptable on the SF1449. | |
| 5 | General | Can the Government extend the proposal period by one week? | The proposal deadline has been extended. Please see Amendment 0001. | |
| 6 | General | Is this a new opportunity? If not, could you please provide the name of the incumbent? | This is a new opportunity. There is no incumbent. | |
| 7 | Attachments 1 & C | There are 22 Building Managers and two Asset/Property managers listed in Attachment 1. Is it possible to propose additional personnel for bases that have larger room/bed count in Attachment C? | Yes. The labor mix provided in Attachment 1 is based on historical efforts by Government personnel and is provided as a reference. Offerors may propose alternative labor mixes to meet the requirements of the PWS. | |
| 8 | General | Please confirm that janitorial services are provided for all locations. | Yes, janitorial/custodial services are provided for housing facilities at all locations by the USMC. | |
| 9 | General | Would the Government consider having one additional Asset/Property Manager for overseas locations? | Yes. The labor mix provided in Attachment 1 is based on historical efforts by Government personnel and is provided as a reference. Offerors may propose alternative labor mixes to meet the requirements of the PWS. | |
| 10 | General | There are nine Customer Service Desk Representative identified in Attachment C for the 14 locations identified. Is it possible to propose additional Customer Service Desk Representative? | Yes. The labor mix provided in Attachment 1 is based on historical efforts by Government personnel and is provided as a reference. Offerors may propose alternative labor mixes to meet the requirements of the PWS. Attachment C lists 15 locations. | |
| 11 | General | Would there be a requirement for specified training per location? For example, is there mandatory/required training for CBIRF understanding that it’s a location for Chemical and Biological Fire Protection? | No. | |
| 12 | Attachment C | Can the Government provide additional clarification on how many rooms and/or beds are in each building for the specified base locations as referenced in Attachment C? | Attachment C has been revised. Please see Amendment 0001. |
NOTE: Bed counts are not stagnant and fluctuate based on the installation's needs.
| 13 | RFP Page 19, para I. Background AND Attachment C | On page 19, the PWS Background section references “702 Unaccompanied Housing (UH) facilities at 24 installations”. Can the Government confirm that this PWS is only for 527 UH facilities located at 15 installations per Attachment C? | RFP Page 19, para I. Background should have stated "724 UH Facilities at 26 locations (This takes into that Camp Lejeune and New River are separate). When the additional locations that do not require physical contractor presence were added, the total UH Building Count corrected to 724. Attachment C includes the locations that require contractor support to pull data reports for with no on-site presence required. The contractor is required to compile data for all UH locations within a region. Please see Amendment 0001. |
| 14 | General | What latitude will the contractor have to task uniformed Marine Corps personnel to perform required housing functions? | None. |
| 15 | General | Will the contractor have authority over uniformed Marine Corps personnel? | No. |
| 16 | General | Does the customer have a General Service (GS) rating in mind for contractor personnel? (i.e. Building Manager, Asset Manager, CSR)? | No. |
| 17 | General | Will the contractor be expected to perform any maintenance? | No, the contractor is not expected or required to perform any maintenance. Maintenance support is provided by the Public Works Department (PWD). |
| 18 | General | Can all occupant files be kept electronically or must they be hard copy files? | Files and records are intended to be created and stored electronically within eMH as specified in Page 20 the PWS. |
| 19 | General | Will the contractor need a maintenance staff or are the uniformed Marines doing the maintenance? What percentage of the maintenance are the Marines performing? | No, the contractor does not need a maintenance staff. Maintenance support is provided by PWD. |
| 20 | General | Can the Government provide a copy of the current scheduling tool and OCC report as well as knowledge of what system they are using (i.e. Yardi, excel, etc.)? | No, a scheduling tool will need to be developed by the contractor. The contractor will have access to various occupancy reports within eMH. |
| 21 | General | How long after contract award will training be provided? | Training may occur in July 2020, and therein annually, but will be provided at the Government's discretion. |
| 22 | General | How long will the contractor have for transition? | The Government anticipates a 30-day transition period after contract award. |
| 23 | RFP Page 26 and 27 - Requires Amendment | Will you allow a certain level of experience and/or education to be considered in place of a degree requirement? | Yes. Please see Amendment 0001. |
| 24 | RFP Page 25, para 3) b) | The PWS states that the Contractor must, “Develop metrics to display maintenance graphics for the following: …Life, Health, and Safety work orders in the last 6 weeks..." What does “Life” mean? Does it mean life threatening conditions? | "Life" and "safety" metrics refer to any immediate risk to people posed by any life and safety issues (e.g., security, electrical, structural, gas or propane, smoke detector or sprinklers, window fall prevention). "Health" metrics refer to hazards which, due to its presence or failure to be fixed in a timely manner, is expected to lead a resident to reach out to a physical or health care provider (e.g., asbestos, carbon monoxide, lead paint, mold or water intrusion, plumbing backups, HVAC issues, radon, drinking water levels, sanitation or odor, pest infestation). |
| 25 | General | Will the customer decide how the Property Managers will be tasked, or will that be left up to the contractor to assign their responsibilities throughout the 722 properties and 24 locations? | No, the contractor is only required to meet the requirements of the PWS and may assign responsibilities to its personnel. The Contracting Officer is the only person authorized to approve changes in any of the requirements of this contract. Attachment C includes the locations that require contractor support; however, the contractor is required to compile data for all UH locations within a region. |
| 26 | General | Can you please delineate how the Building Managers, Asset Managers and Customer Service Representatives are assigned to properties and locations? Specifically, according to the RFP, there are 24 locations yet only 22 Building Managers, 2 Asset Managers and 9 Customer Service Representatives. Are there Building Managers responsible for more than 1 building? | The labor mix provided in Attachment 1 provides historical staffing levels to support housing operations based on the current number of buildings, rooms, and beds and the existing number of housing personnel at each location. Offerors may propose alternative labor mixes to meet the requirements of the PWS. |
| 27 | General | Can we please get a clarification of how the 9 Customer Service Desk Representatives cover the 24 property locations? | See response to Question 26. |
| 28 | General | Will the Government allow a reduced font size (10-point) for tables and graphics? | Yes. |
| 29 | General | Are non-US citizens eligible to be hired for performing any of the positions at OCONUS bases in Japan and South Korea? | Yes, if the individual meets local security requirements for base access. However, there is a six (6) month or more lead time associated with clearing a non-US citizen for hire and there will only be a thirty (30) day transition period after award when we expect the vendor to staff up and begin performance. |
| 30 | General | Please confirm this solicitation covers only Unaccompanied Housing and no Family Housing or Officer’s Quarters. | Yes, this requirement is for Unaccompanied Housing for enlisted and Officer personnel only. |
| 31 | General | Is Unaccompanied Housing (UH E5/Sargent or below) the same as BH (Bachelors Housing)? | Yes. Unaccompanied Housing and Bachelor Housing are synonymous. |
| 32 | General | Will all maintenance issues be handled by base operations or will the Building Managers be required to locate and recruit vendors? | Maintenance issues will be handled by the PWD; however, Building Managers are required to identify and report issues and service requirements per the PWS. |
| 33 | General | It is our understanding that MCO 11000.22 CH1, Chapter 10, and DOD 4165-63 are applicable to this PWS, but is FC 4-721-10N Navy And Marine Corps Unaccompanied Housing With Change 6 applicable also? | MCO 11000.22 CH-1 and DOD 4165-63 are the primary instructions applicable to this PWS; however, other documents may be utilized as references to support housing operations. |
| 34 | Attachment 2 - Past Performance Questionnaire | Please confirm that the Offeror should only fill out Section II and the Assessor fills out Sections III and IV. The first paragraph of the instructions is incorrect, if this is the situation. |
- Section II to be completed by the Offeror
| - Sections III and IV to be completed in their entirety by the assessor | Please see Amended Attachment 2. | |||
| 35 | Proposal Content, Volume II – Non-Price Proposal, B. Management & Staffing Approach | “while illustrating their capability to perform on or ahead of schedule … The Offeror shall address any innovative methods they plan to execute during performance to accelerate timeliness.” Can the Government please clarify which timeliness they are referring to? Is this referencing contract Deliverables? | This is referring to the contract deliverables. | |
| 36 | Attachment 1 - Pricing Template | The Pricing Template asks Offerors to fill in the ELIN costs by providing hours and hourly rates to compute the monthly cost per ELIN. What standard hours does the Government expect the Offerors to base their costs on? Are we to assume 1,880 hours per man-year or 1,920 hours per man-year for CONUS work? What hours per man-year are we to assume for the work in Japan and S Korea? | 1,920 hours for all. | |
| 37 | General | Are the current positions of, Building Manager, Assistant Property Manager, and Customer Service Desk Representative the only positions being considered for this proposal? There appears to be a large number of between occupancy inspections that need to be conducted/completed. Will the Government consider adding Housing Inspectors to the list of positions or is this task covered by another organization? | No, the Government does not plan to add Housing Inspectors to the list of positions. The task will be covered by existing housing personnel and the additional support personnel hired under this contract. | |
| 38 | General | What system(s) is being used for keyless locks? How many rooms, by location, have hard keys? What brands are currently in service, i.e., Best, Schlage, Kaba IIco? | Our current inventory uses a combination of both hard keys and electronic key cards from a variety of brands, such as Kaba and Onity. | |
| 39 | General | Will Base Operations Support Services or the Contractor be responsible for re-keying locks, and re-making hard keys when they are lost? | The Installation PWD (Locksmith) or Tenant Commands G-4 division handles all hard-key issues. | |
| 40 | General | Can the Government provide information on how hard keys are currently being stored by location? | Keys are stored in a key lock box. For security purposes, additional information will be provided to the Contractor after award. | |
| 41 | General | Since BAH is not entitled unless the occupancy rate across the installation is 96% or higher, is it safe to assume that Unit Commands don’t have designated barracks “footprints” where their Marines need to be assigned? | The occupancy percentage is based off the entire installation footprint. | |
| 42 | General | Is the Occupancy and Utilization Report currently an AD-HOC report in eMH? | Most of the standardized Occupancy and Utilization Reports are available in the eMH InfoCenter; however, there are a few specialized occupancy reports that have been developed in eMH's AD-Hoc report section. | |
| 43 | General | Providing 24-hour notice to the occupant when maintenance repairs are going to be completed in their room: What does that look like when we don’t have access to MAXIMO? | This will require coordination between MAXIMO service desk representatives and contractor personnel to ensure notification is provided to residents prior to scheduled repairs. | |
| 44 | General | Will minor maintenance repairs be scheduled in MAXIMO, giving the Contractor enough time to provide occupants 24-hour notice? | Yes, with the exception of some emergency repairs. | |
| 45 | General | Can the Space Allocation Log by Unit come from an Ad-HOC report created in eMH instead of a Contractor created report? All the information needed in the report is already in eMH. | Yes. | |
| 46 | General | Are all furnishings currently barcoded and inventoried into eMH? | Less than 50 percent of inventory is currently barcoded in eMH. | |
| 47 | General | The PWS lists many reports and forms; however, under deliverables, there is only one deliverable noted. Shouldn’t all expected reporting, etc. be listed under deliverables? | Installation level reports and forms are to be submitted to the Installation Housing Representatives (IHRs). That data will be used to develop the Quarterly Executive Summary (RFP para IV), which is submitted to the Contracting Officer's Representative (COR). The intent of this structure is to not inundate the COR with all of the individual reports and forms from each installation. |
M95494-19-R-0020 Marine Corps Recruiting Command - Advertising Support Questions & Answers
| FOR OFFICIAL USE ONLY | SOURCE SELECTION INFORMATION |
| SEE FAR 2.101 & 3.104 |
File details come from the government source that posted it. Updated .