1) Amendment 0004_Solicitation_M95494-20-R-0002_4.16.20.docx

M9549420R0002

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

The following have been modified:

PWS

PERFORMANCE WORK STATEMENT

HOUSING PROPERTY MANAGEMENT SUPPORT (HPMS)

1. BACKGROUND

The Marine Corps Installations Command (MCICOM), Facilities Directorate (GF), is responsible for the management of approximately 724 Unaccompanied Housing (UH) facilities at 26 installations. MCICOM is responsible for the management and oversight of these facilities and for housing services provided to our Marines. Currently, the primary tool used to manage the unaccompanied operations is uniformed Marines. These are uniformed managers that are temporarily detailed from their units for not less than 12 months. During this time, the day-to-day operations of the housing facility becomes their primary duty, vice a collateral duty. The intent of this contract is to augment the housing staff personnel with contractor support. MCICOM GF requires housing property management services across the regions and installations to support the Marine Corps’ UH Program.

1. SCOPE

The objective of this contract is to obtain housing property management support for United States Marine Corps (USMC) service members residing in UH. The Contractor will be responsible for: coordinating housing program activities; providing detailed responses to housing inquiries from internal and external sources; assisting in the development, analysis, and coordination of housing requirements for all personnel (e.g., permanent parties, students, and recruits); providing background information and advice on housing issues; entering housing data; tracking maintenance requests; following up on resident requests; and providing technical guidance on basic policies and procedures.

MCICOM requires experienced and trained housing property managers and staff to ensure its UH assets are managed and maintained in accordance with Marine Corps Order (MCO) 11000.22, Change 1 (see Attachment A) Marine Corps Bachelor and Family Housing Management Chapter 10, and Department of Defense (DoD) 4165.63M, Housing Management. These regulations may be revised due to legal or regulatory changes and it is the Government’s intention to incorporate regulatory changes under this contract, as required. The Contractor must provide timely, consistent, accurate, and verifiable information on the inventory, utilization, maintenance, and furnishings management with the use of the enterprise Military Housing (eMH) system.

1. TASKS

The following Task Areas are required under this contract. Reports and forms must be in a format compatible with Microsoft Office 2013 (or later) and/or Adobe (*.pdf). Forms from eMH may be in Adobe (*.pdf) format. All reports must be submitted to the designated Installation Housing Representative (IHR) at the local level (see Attachment B for a list of IHRs by installation).

1. Task Area 1 – Operations Management Support

Background – Operations Management Support (OMS) will enable the Marine Corps to provide quality housing services to our UH service members. OMS has historically been provided by active duty service members; however, it is now being transitioned to civilian and Contractor personnel. OMS duties include providing day-to-day operations, tracking maintenance requests, and addressing all resident concerns. Contractor personnel supporting this task area will need to be able to multi-task in order to meet changing day-to-day demands.

Objective – The Contractor shall provide day-to-day housing OMS through the following subtasks: Resident Service Operations; Maintenance Requests; and Resident Services. Contractor support shall consist of billeting, resident services, ordering of supplies and furnishings, planning, scheduling, report preparation, maintenance support, and eMH data entry to ensure UH operations for personnel and community support and property programs are managed and maintained at a high quality level.

1. Resident Service Operations

The Contractor shall provide front desk operations for customers ensuring accurate, prompt, courteous, and professional services. Front desk operations include check-in/check-out functions and maintaining records of room and assignments statuses. The Contractor shall develop a separate file for each resident containing an application for housing, a copy of the conditions of residency agreement, and all pertinent correspondence. The Contractor shall:

0. Complete the Unaccompanied Housing Module (UHM) Check-In Record in eMH. The Contractor shall submit this form to the Government for validation purposes. The Contractor shall coordinate with the Installation Housing Representative (IHR) to assign and terminate room assignments in eMH, or the current Government provided system for all UH rooms/bed spaces, in accordance with Attachment A. The Contractor shall develop a separate file for each resident containing an application for housing, a copy of the conditions of residency agreement, and all pertinent correspondence. The Contractor must ensure the name, DOD ID number, type of occupancy (e.g., permanent party, student, geobachelor, etc.) and room number of each service member is logged in and kept up to date in eMH.

0. Provide an Orientation Brief, review the check-in and housing procedures and policies with incoming residents, and ensure that each resident signs and returns the Check-In Checklist/Occupancy Condition Report.

0. Provide a Departure Brief, review the check-out procedures and policies with the resident, and ensure that each resident signs and returns the Check-Out Checklist/Occupancy Condition Report.

0. Provide key management services utilizing the local government provided system (e.g., SafeLock) to track inventory in UH areas and submit an inventory report. The Contractor shall issue, maintain, and track all keys and locking systems as follows:

· All master keys and master key cards must be logged in/out, stored in a secured area, and inventoried on a daily basis.

· Contractor shall issue keys to residents and authorized personnel only, while maintaining a record of the keys issued.

· Contractor shall address lost, stolen, misplaced, or inoperable keys in accordance with local guidelines and policies provided by the IHR.

· Contractor shall rekey all rooms if and when any master key is unaccounted for, for more than 4 hours. All re-keying shall be complete within 24 hours upon receipt of notice to proceed from the IHR.

· Contractor shall prohibit unauthorized access to all room and common area keys.

· Contractor shall perform the scheduled preventative maintenance for keyless locks to include battery replacement, card reader cleaning, etc. in accordance with manufacturer recommendations.

· Contractor shall date stamp the batteries so the IHR can track them in USMC Maximo.

0. Complete form DD362, Statement of Charges/Cash Collection Voucher, for all damages caused by residents where reimbursement is required. The Contractor shall submit the completed form to the IHR. Form DD362 is found in eMH under Reports and Forms.

0. Initiate a Financial Liability Investigation of Property Loss (FLIPL) process in cases where accountability of property, loss, damage or destruction cannot be determined. The Contractor shall itemize damages utilizing the DD Form 1131 and submit to the Government IHR for validation. Once validated, the Contractor shall coordinate with the unit for payment. Form DD Form 1131 is found in eMH under Reports and Forms.

0. Complete Occupancy and Utilization Reports to accurately reflect inventory and utilization. The Contractor shall utilize eMH to determine room availability for adequacy or inadequacy and block rooms that are down for renovation or maintenance or unavailable for assignments due to occupancy requirements.

0. Complete and submit documentation to authorize Basic Allowance for Housing (BAH) to the IHR for approval. Requests for entitlements to BAH “without dependents” may only be submitted for reasons of non-availability of UH when the occupancy rate across the installation is 95% or greater.

0. Submit Supply Requests/Invoices to the IHR for purchase by the Government. The Government will review, approve, and resupply the location, as needed, in order to maintain efficient quantities to execute daily duties and responsibilities. The Contractor shall track and distribute supplies upon receipt.

1. Maintenance Requests

The Contractor shall track and maintain maintenance requests. Maintenance requests are anticipated to be submitted by residents in person, by phone, and through email. The Contractor shall:

0. Coordinate with installation facilities maintenance on scheduling preventative maintenance (e.g., filter replacements, smoke detector tests, etc.) to ensure all necessary equipment and machinery is operating at peak performance at each building.

0. Submit all maintenance requests into eMH, print a daily resident maintenance request list, and present to the IHR for validation.

0. Conduct weekly building and change of occupancy inspections to include all common areas in accordance with local checklists provided by the IHR. The Contractor must identify work to be done and develop an inspection report for any repairs that need to be entered into Maximo as a result of the inspections.

0. Request service repair/replacement for laundry room equipment and resident room furnishing through Base Property Control Office (BPCO), as needed.

0. Track all maintenance requests until completion and keep residents updated weekly on the status of outstanding maintenance requests via email. This includes notifying all residents and Unit Commands at least 24 hours before any minor maintenance repairs and 30 days before any required relocations for major repairs. Contractor shall also maintain a Resident Communications Log with the dates of resident’s notifications.

0. Maintain a master schedule of all maintenance requests to include a brief description, target completion date, planned and actual start date, targeted and actual completion date, and type of work (e.g., emergency, urgent, routine). The Contractor must provide reports and Government established metrics to include outstanding and completed actions, maintenance statuses, resident notifications and satisfaction, and a log of all emergency, urgent, and routine service repair calls. The log should include the date the work was started and completed, a description of the repair, the repair company, the repair technician, and who provided escort. The Contractor must provide reports and metrics on maintenance status as required.

0. Escort maintenance personnel and all other support service Contractors inside rooms, as required, and complete a Notice of Entry Form to be left in the room annotating the reason for entry and results (i.e., whether or not the item was repaired).

0. When work is complete, provide resident with an evaluation/comment form and record all comments received in the “reception functional area” of eMH. The Contractor shall review the Resident Satisfaction Report with the IHR and follow up with residents regarding completed service tickets to determine their satisfaction. The applicable form can be found in eMH under Reports and Forms.

1. Resident Services

The Contractor shall respond to all questions pertaining to unaccompanied housing operations and polices. The Contractor shall provide customer service support in accordance with MCO 11000.22 CH1 and DOD 4165-63 and local UH Installation operation policy. The Contractor must:

0. Answer phone calls received at the front desk in a timely manner and redirect inquiries to the appropriate party. The Contractor must create a phone call log that identifies the following: the caller’s name/organizations, date/time of call, and subject/reason for call.

0. Provide timely and accurate message services for residents. Develop and send monthly emails and news blasts to residents and Unit/Installation Command leadership on housing items of interest. Distribute bulletins, flyers, posters, and other notices for all UH residents, as necessary. Notices shall be posted on all rooms affected, facility entrance doors, and on UH bulletin boards in all common areas.

0. Provide housing updates to barrack Marine Corps Leadership and Unit Commands, including inventory and utilization, property condition, and outstanding issues/actions (e.g., metrics, maintenance actions, health and safety concerns, resident satisfaction, financial status, audits and recommendations and/or status of improvement efforts).

0. Notify the IHR if Contractor personnel cannot resolve an ongoing customer service issue (e.g., assigning people to rooms, placing trouble calls, issuing cleaning supplies, answering related questions pertaining to UH policy, etc.). The Contractor must provide a summary report for these types of issues.

0. Review comment cards and provide a summary of responses to the IHR on all non-maintenance related issues. The applicable form for this subtask can be found in eMH under Reports and Forms.

0. Follow up with residents on the status of outstanding non-maintenance related issues on a weekly basis. The Contractor shall upload and track outstanding issues via eMH.

1. Task Area 2 – Long Range Planning

Background – Long range planning support will enable the Marine Corps to budget properly for housing programs and maximize occupancy. Infrastructure Reset (IR) requires significant changes to how the Marine Corps has determined its requirements for its facilities. Additionally, MCICOM HQ, Regions, and Installations require robust and accurate data on the inventory and utilization of facilities in order to prioritize its limited sustainment and construction resources.

Objective – The Contractor shall provide long range planning support to include Space Management, Renovations, Furnishings, UH Worksheets, and Budgeting Support. Contractor support shall consist of updating and completing UH Worksheets, ensuring maximized space utilization, coordinating with Public Works to update UH fields in the internet Naval Facilities Data Store (iNFADS), developing and monitoring long range plans for housing renovations and construction, and developing and monitoring long range plans for furnishing repair and replacement.

1. Space Management

The Contractor shall provide space management support for planned or new construction and major renovations to facilitate long range planning. The intent of this subtask is to maximize occupancy for each building. The Contractor must:

0. Develop an application or Excel document (Scheduling Tool) that tracks actual occupancy; planned renovation/repair projects; swing space for repairs/renovations; surge space; units per buildings; number of rooms/beds available; rooms/beds occupied; and rooms offline for maintenance/renovation by building. This tool shall include the following categories: Planned to be Vacated, Planned to be Re-Occupied, and Planned to go Down for Renovation.

0. Track actual occupancy by maintaining a Space Allocation Log that identifies the number of beds, spaces, and rooms being occupied by each Unit Command.

0. Develop and maintain a Planned Occupancy Report that includes increases and decreases in personnel assigned to a specific Unit/UH facility. The report shall include a schedule for vacating rooms and furnishings for maintenance.

0. Coordinate with the Housing Office on the assignment of Unit commands by building, floor, or wing to maximize building occupancy while preserving unit integrity to the maximum extent possible. The Contractor shall update service members and unit commands on planned actions and track unit occupancy.

1. Renovations

The Contractor shall provide support during renovations, demolition, and major repairs. The Contractor must:

0. Coordinate with Public Works and Unit Commands to develop a list of required renovations and cost for renovations.

0. Track, update, and report the status of approved renovation projects to IHR and Unit Commands.

0. Submit requests via eMH to block/unblock rooms for renovations and provide a monthly report.

0. Inspect renovated rooms prior to putting the units back into the housing inventory for assignment. The Contractor shall develop and track punch-lists.

1. Furnishings Support

The Contractor shall provide furnishings support to facilitate long range planning. The Contractor must:

0. Evaluate existing furnishings, fixtures and equipment (FFE) (e.g., washer/dryers, linens, mattresses, pillows, blankets, grills, cleaning supplies, vacuum cleaners, beds, furniture, microwaves, refrigerators, etc.) and submit an assessment report of recommended assets to be replaced.

0. Coordinate with the Base Property (G-4) office and develop invoices/purchase orders of required replacement furnishings for IHR approval.

0. Track the status of orders placed.

0. Create a list of abandoned and damaged furnishings and coordinate with the IHR and Defense Logistics Agency (DLA) Disposition Service to schedule the removal of those items with the base property office.

0. Develop a list of and schedule the cleaning and repairs, as needed, of furnishings, fixtures, and equipment on a quarterly basis.

0. Maintain and label all furnishings and Personnel Support Equipment (PSE) assigned to each barracks room and common area to include laundry rooms. The applicable form for this subtask can be found in eMH under Reports and Forms.

1. UH Requirements Worksheets

The Contractor shall complete/update UH Requirements Worksheets in accordance with MCO 11000.22 Change 1. Contractor shall also enter Inventory Change Request (ICRs) in support of updated UH Requirements Worksheets.

1. Complete UH Requirements Worksheets in accordance with MCO 11000.22 Change 1.

1. Enter Inventory Change Request (ICRs) eMH in support of updated UH Requirements Worksheets.

1. Task Area 3 – Program Oversight

Background – Per DoD Instruction 4165-63M, all branches of service will utilize eMH. This automated system supports all aspects of UH management, to include assignments, utilization, maintenance request tracking, key control, furnishings inventory, budget planning and program, and overall program administration. Accordingly, the Marine Corps Housing Offices utilize eMH to manage UH reservations, assignments, maintenance, and furnishings. In an effort to improve operations and maintenance oversight, the accuracy of reports on the overall condition, configuration, capacity and utilization of UH facilities is vital to Marine Corps housing operations.

Objective – The Contractor shall provide Property Assessments, eMH and Metric Reports, Command Coordination, and Resident Satisfaction. Optional Customer Service Training may be provided.

1. Kick-Off Meeting

The Contractor must schedule and attend a Kick-Off Meeting within ten (10) days after the start of performance. The Government will provide the Contractor with the meeting agenda. The COR will ensure all identified participants are notified in advance of the meeting. The Contractor must develop and submit Kick-Off Meeting minutes to the COR.

1. Property Assessments

The Contractor must:

0. Conduct annual property condition assessment in accordance with the UH checklist and update checklists as required to ensure proper oversight of property. The Contractor must develop a Property Condition Assessment Report that summarizes the following:

1. Inventory and average occupancy rate;

1. Condition of property (e.g., lighting, HVAC, flooring, and plumbing);

1. FFE

1. Improvement recommendations.

0. Develop and maintain an on-going five-year Capital Repair and Replacement (CRR) plan.

0. Update and track work to be completed within a one-year CRR plan. This will have already been developed as part of the five-year CRR plan, above.

0. Review UH checklists and update, as needed.

1. eMH and Metrics Reports

The Government establishes the templates for all required housing reports and metrics. The Contractor shall ensure that the housing database and all required reports and metrics are accurately populated and updated on a regular basis. The Contractor must provide suggestions for the improvement of any and all reports. The contractor must compile and report data for all locations listed in Attachment C. The applicable databases and timeframes for database entries are listed below. The Contractor must:

0. Print a full Inventory & Utilization Report each month to include the following:

1. eMH dashboard Summary – Summary data must be able to be broken down to daily increments.

1. eMH Inventory & Utilization Report

1. Metric Reports to include trends and data

1. Reconciled iNFADs and eMH data

The Contractor must ensure the inventory and occupancy data is accurate and that all eMH modules are properly populated.

0. Develop metrics to display maintenance graphics for the following: average work order completion duration in the last 6 weeks; Life, Health, and Safety work orders in the last 6 weeks; and preventative maintenance completion. The Contractor shall develop a metric report to reflect trends on occupancy, utilization, condition, satisfaction, challenges, improvements, financial execution, and data accuracy.

0. Post up-to-date maintenance requests on bulletin boards weekly.

1. Resident Satisfaction

The Government will provide the Contractor with Resident Satisfaction Surveys (RSS). The Contractor shall distribute the RSS’s promotional materials locally and encourage resident participation. The Contractor must:

0. Distribute and post the surveys and promotional materials, respectively, to residents.

0. Track the established improvement plan implementation as specified in the RSS report and/or approved by the IHR.

1. Customer Service Training

Training will be provided by the Government subject to the availability of funds. Attendance is based on seat availability and approval of the COR and limited to no more than four (4) employees per year. Travel to attend training in Jacksonville, FL will be in accordance with paragraph XII, Travel Reimbursement.

Typical classes include training on Building Management, Conducting Housing Inspections, and Customer Service in support of equipping employees with what they need to know to manage UH facilities. Classes are usually held for no more than five (5) businesses days.

1. CONTRACT DELIVERABLES

The Contractor shall provide a Quarterly Executive Summary, by region and the overall USMC HQ level, of the management and operations of the UH program to include inventory and utilization, property condition, and outstanding issues/actions (e.g., metrics, maintenance actions, health and safety concerns, resident satisfaction, financial status, audits and recommendations and/or status of improvement efforts). The Quarterly Executive Summary shall be in a format compatible with Microsoft Office 2013 (or later) and/or Adobe (*.pdf) and must be submitted to the COR.

1. KEY PERSONNEL and NON-KEY PERSONNEL

1. KEY PERSONNEL - Asset/Property Manager – The vendor shall identify an Asset/Property Manager for each region. Regions are defined in Attachment C as three separate regions. The Asset/Property Manager will manage all aspects of a single property or small portfolio of commercial, industrial, or retail properties including marketing, operations and financial activities. Responds to tenant needs and coordinates with maintenance staff to resolve problems. Maintains positive relationships and high retention levels with all residents. Responds to all problems and concerns and ensures compliance with rules and regulations. Interacts regularly with property owners to ensure that objectives are being met. Oversees the preparation of accurate, timely and complete reports. Supports the planning, budgeting and control of operating and capital expenditures. Prepares annual budgets, forecasts, management plans, monthly performance reports, and variance reports. Understands and provides explanation for variances. The Minimum Qualifications for this position are as follows:

1. Bachelor’s degree from an accredited university/college in a related field/discipline

OR

1. Three (3) years of experience in the property management field/discipline.

1. NON-KEY PERSONNEL - Building Manager – The Building Manager is responsible maintaining and preserving the real property assets, maintaining or lowering operational costs and ensuring the provision of quality facility related services. Coordinates all on-site building operations, maintenance, alterations, cleaning, recycling, safety, environmental, and security activities. Receives written or oral customer requests for service, complaints, and other issues and coordinates appropriate action or resolution. (Custodial or maintenance service calls, security, coordination of emergency responses, reimbursable activities, Contractor coordination and scheduling, conference facilities, concessions and parking). Investigates, determines, and coordinates the need for repairs or enhancement projects. Analyzes and monitors impact on building systems and equipment to determine facility capability in meeting customer needs. Prepares reviews and/or considers lifecycle condition analysis and similar assessments. From those findings, integrates and quantifies requirements into a scope of work for the project. Prepares specifications for, estimates and monitors repairs by Contractors to all items of operating equipment and utilities including electrical systems, water supply and sewage systems in addition to repairs necessitated by damage to buildings due to fire, storms, vandalism, etc. The Minimum Qualifications for this position are as follows:

1. Bachelor degree from an accredited university/college in a related field/discipline

OR

1. Five (5) years of experience in the property management field/discipline.

1. NON-KEY PERSONNEL - Desk Clerk – Under limited supervision, the Contractor will assist in the storage of various government and company databases and documents by cataloging, indexing, identifying and marking for efficient retrieval. Maintains locator records for each document to determine its locations. Prepares data formats, collects and enters data into spreadsheets, and compiles data to develop and produce reports, information, data, and documentation. Provides analysis support on acquisition management. Assists with correspondence, reports or forms from rough or complicated drafts, involving unusual or technical terms; proofreads material to verify accuracy; performs clerical duties which includes maintenance of files, populating electronic databases, extracting and compiling metrics, answering telephone and arranging appointments; operates standard office machines and assists management in producing various reports. The Minimum Qualifications for this position are as follows:

1. Associates Degree or equivalent

OR

1. Three (3) years of experience in performing the duties associated with the general description above.

The Contractor shall develop personnel work schedules to ensure tasks described in the PWS are achieved. The following information is provided as historical information only to provide insight on existing work hours/shift schedules:

A typical work day includes eight (8) hour shifts, not to exceed (NTE) 40 hours per week or involve any work that requires overtime or shift differential pay. Any deviation from the Contractor developed work schedule requires prior approval of the Contracting Officer's Representative (COR).

If the Contractor or Government foresee a gap in services performed of greater than 10 consecutive workdays, the Contractor shall coordinate with the Government to provide a suitable substitute and be responsible for the proper training of each substitute. The suitable substitute must meet the Government's minimum performance requirements. If the Contractor is unable to provide an adequate replacement, then the Contracting Officer reserves the right to submit a Contractor Discrepancy Report (CDR). Multiple CDRs may be cause for termination of the contract.

The Contractor shall provide experienced, qualified, and capable personnel to perform the work in this contract. Personnel shall be fully knowledgeable of all safety, environmental, and energy requirements associated with the work they perform.

Working knowledge of structural and mechanical items, facilities and furnishings of dwellings is required in order to provide a sound basis for determining the nature and extent of repairs required and whether said repairs are attributable to normal wear and tear.

Strong communication skills, including the ability to interact effectively with Marine Corps Officers, Senior Non-Commissioned Officers and Civilian Employees. Basic computer skills are essential. Personnel must be knowledgeable in Microsoft Office. Personnel must be knowledgeable in property management. Desired – experience or knowledge of student or residential housing management operations.

The Contractor shall ensure that all employees present a professional appearance that is appropriate for their position and makes them easily identifiable as an employee of said company. All Contractor/Sub-Contractor employees working under this contract shall be identified by a distinctive nameplate, emblem, or patch attached in a prominent place on an outer garment. Employee identification shall not be substituted for station required passes or badges.

The Contractor shall ensure that all Contractor personnel have received proper safety training, appropriate to their respective jobs. At a minimum, all Contractor personnel shall have attended the Occupational Safety and Health Administration (OSHA) 10 hour safety course, or equivalent.

The Contractor shall maintain personnel certification, training, and licensing records for employee requirements specified herein. Certification, training, and licensing records shall be kept current and on file for the duration of the contract including all option periods. Records shall be made available for Government review within 4 hours of request.

1. PLACE OF PERFORMANCE

Work will be performed at the following locations. Please see Attachment C for the building, room, and bed count by region.

MCIEAST:

· MCB Camp Lejeune, NC/ MCAS New River

· MCAS Cherry Point, NC

· MCAS Beaufort, SC

· MCLB Albany, GA

· MCRD Parris Island, SC

MCIWEST:

· MCB Camp Pendleton, CA

· MCMWTC Bridgeport, CA

· MCAS Miramar, CA

· MCAS Yuma, AZ

· MCLB Barstow, CA

· MCAGCC 29 Palms, CA

· MCRD San Diego, CA

MCIPAC:

· Camp Futenma

· MCB Camp Butler

· Camp Fuji

· Camp Mujuk

· MCAS Iwakuni

· MCB Hawaii

· Ie Shima

MCINCR:

· MCB Quantico

· Marine Barracks Washington

MARFORRES:

· Stewart ANGB, NY

MARFORCOM:

· Marine Yorktown Barracks, VA

· CBIRF Indian Head, MD

· Camp Elmore

1. PERIOD OF PERFORMANCE

The anticipated Period of Performance (POP) is a one (1) year Base Period and four (4), one-year Option Periods as follows:

The Contractor is expected to provide services during normal Government work hours. Normal Government work hours are defined as being between 0700-1600 hours Monday through Friday, excluding holidays and Base closures for inclement weather.

Option Periods One through Four, if exercised, will be exercised in accordance with FAR 52.217-9 Option to Extend the Term of the Contract, which would extend the term of the contract for the periods shown in the table above. The Exhibit Line Item Number (ELIN) Charts listed in section B further designates some of the Task Areas for Options One through Four as Optional Task Areas (designated by the word “Option”). When exercising each Option Period, the Government will further designate the specific Task Areas being exercised at the ELIN Level. There is not a guarantee that because the term of the contract is extended in accordance with FAR 52.217-9, that all of the Optional ELINs/task areas will be exercised. The Government will provide notice of intent to exercise each option period, including which ELINs/task areas are intended to be exercised, prior to each Option Period’s expiration.

1. PERFORMANCE REQUIREMENTS SUMMARY

Contractor performance will be reported in the Contractor Performance Assessment Reporting System (CPARS) in accordance with the following:

Quality Level Method of Surveillance

Timeliness of Deliverables required by the Contract

Overall Management of Tasks Provide suitable program management support to coordinate task activities and ensure successful management and completion of each task area.

Minimal Government oversight required.

Meets all requirements.

Problems encountered are minor and resolved in a satisfactory manner.

Customer Input Random Sampling COR Review

Accuracy of Deliverables required by the Contract

Problems encountered are minor and resolved in a satisfactory manner.

Less than 10% rework.

Customer Input Random Sampling COR Review

Key Personnel are balanced to effectively execute the Tasks of this PWS with consideration for each performance locations.

OCONUS locations – No more than a thirty (30) day gap in services due to turnover.

All Other Locations – No more than a twenty (20) day gap in services due to turnover.

Customer Input Random Sampling COR Review

Random Sampling COR Review

1. EQUIPMENT AVAILABLE FOR CONTRACTOR USE

The Government shall provide adequate working spaces, utilities, and janitorial services for the duration of this contract; however, Government computers and vehicles will not be provided. Personal use of Government Furnished Equipment (GFE) for matters not directly related to the required services is strictly prohibited. The Contractor shall not remove any GFE or supplies from the worksite without the express written permission of the COR.

1. CONTRACTOR FURNISHED EQUIPMENT

The Contractor shall be responsible for providing all material, hardware, and supplies necessary for the execution of all work under this contract. The Contractor shall not have administrative privileges to any Government furnished computers and will need to provide their own. The intended use of the computers is to access the MCEN-N network. The Government may scan or install an approved MCEN-N image on the contractor provided hardware, as required. The Contractor furnished computer shall be provided in accordance with the terms and conditions as follows:

· Hardware (e.g. laptops and computers) must meet the minimum USMC specifications (see Attachment D) and be supported by a warranty or maintenance contract.

· Computers shall be limited to the functionality of a standard MCEN-N computer and shall be required to meet all MCEN-N security standards.

All Government business shall be conducted using GF Data Systems and Government approved IT hardware and software. Upon the completion of contract performance, the hard drives of Contractor furnished computers shall be completely degaussed and destroyed. After the hard drives are disposed of, the Contractor furnished computer(s) will be returned to the Contractor.

In performance of this contract, the Contractor shall provide their own vehicles and be responsible for all associated costs such as maintenance, fuel, etc. Before operating a Contractor provided vehicle, the Contractor shall ensure that Contractor employees who are required to operate the vehicles are insured and possess a valid state driver’s license. The Contractor and employees are responsible for following all applicable traffic laws and regulations in their place of performance.

1. SECURITY REQUIREMENTS

The Contractor shall comply with all Federal, State, and local security statutes, regulations, and requirements. The Contractor shall become acquainted with and comply with all Government regulations as posted, or as requested by the Contracting Officer when required to enter a Government site.

All Contractor employees shall obtain the required employee and vehicle passes. The Contractor employees must be able to obtain Common Access Cards (CAC) in accordance with security requirements. Each employee shall wear the Government issued CAC over the front of the outer clothing. When an employee leaves the Contractor's service, the employee's Badges / CACs shall be returned within 10 calendar days.

All Contractor personnel shall obtain access to the installation by participating in the Defense Biometric Identification System (DBIDS) or by obtaining passes each day from the Base Pass and Identification Office. Cost for obtaining passes through the DBIDS program is the responsibility of the Contractor. One-day passes, issued through the Base Pass and Identification Office, will be furnished without charge.

The Contractor shall furnish a completed EMPLOYMENT ELIGIBILITY VERIFICATION (DHS FORM I-9) form for all personnel requesting badges. This form is available at http://www.uscis.gov/portal/site/uscis by searching or selecting Employment Verification (Form I-9). Immediately report instances of lost or stolen badges to the COR.

All Contractor personnel shall obtain access to the installation by obtaining passes from the Visitor Control Center.

The Contractor shall ensure all Contractor and Subcontractor employees become acquainted with and obey all Government installation regulations.

Contractor personnel working on-site shall follow procedures established at each site for ensuring the security of the building, equipment, materials and personnel who are working in and around the facilities. During duty hours, Contractor personnel shall keep doors to the outside of facilities secured. When securing facilities at the end of the duty day or after hours, Contractor personnel shall follow established procedures. The Contractor and its employees shall be subject to all traffic, security, and registration regulations for personnel and vehicles.

1. TRAVEL

Travel reimbursement is limited to travel associated with training during performance of the contract under Section (III)(C)(5). Travel reimbursement does not include relocation expenses for Contractor employees prior to their start of performance on this contract.

Contractor Request and Approval of Travel:

The Contractor will coordinate travel arrangements with the COR. Any travel under this contract must be specifically requested in writing by the Contractor and approved by the COR, prior to incurring any travel expense. The Contractor shall submit the written request to the COR at least five (5) days in advance of the travel dates. The travel request shall include as a minimum, the following:

· Contract number

· Date, time, and place of proposed travel

· Purpose of travel and how it relates to the contract

· Contractor’s estimated cost of travel with a breakdown of the estimated costs of transportation, lodging, meals, and incidentals; and

· Name(s) of individual(s) traveling.

The COR shall review and approve/disapprove (as appropriate) all travel requests submitted giving written notice of such approval or disapproval to the Contractor.

Travel Reimbursement: The Contractor shall adhere to FAR 31.205-46.

The Contractor will not be reimbursed for travel expenses unless audited records for transportation contain evidence, such as original receipts, substantiating actual expenses incurred for travel.

The contract includes a not-to-exceed (NTE) funding limitation for travel costs. When the Contractor expects total funding expended for reimbursable travel to reach 75 percent of the total funds available on the travel CLIN, the Contractor shall notify the Contracting Officer and the COR and any other Government official identified by the Contracting Officer. The notice shall state the estimated amount of additional funds required to continue performance for the period specified in the Contract. The Contractor shall not exceed or incur costs that exceed the amount of funding stated on the reimbursable travel CLIN. The Government is not obligated to reimburse the Contractor for otherwise reimbursable travel in excess of the funded amount stated on the reimbursable travel CLIN.

The Contractor is not obligated to continue performance of any reimbursable work under this Contract or otherwise incur costs for reimbursable travel in excess of the funded amount stated on the reimbursable travel CLIN unless the Contracting Officer notifies the Contractor in writing that the funded amount stated under the applicable reimbursable travel CLIN has been increased. In the event notification is made orally, such notification shall be followed up in writing within two working days.

Change orders shall not be considered an authorization to exceed the funded amount stated under the reimbursable travel CLIN unless they contain a statement expressly increasing the funded amount of that reimbursable CLIN by a sufficient amount to cover the change order.

1. ENTERPRISE CONTRACTOR MANPOWER REPORTING APPLICATION (ECMRA)

The contractor shall report contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for housing property management support via a secure data collection site. Contracted services excluded from reporting are based on Product Service Codes (PSCs). The excluded PSCs are:

1. W, Lease/Rental of Equipment;

1. X, Lease/Rental of Facilities;

1. Y, Construction of Structures and Facilities;

1. D, Automatic Data Processing and Telecommunications, IT and Telecom- Telecommunications Transmission (D304) and Internet (D322) ONLY;

1. S, Utilities ONLY;

1. V, Freight and Shipping ONLY.

The contractor is required to completely fill in all required data fields using the following web address: https://www.ecmra.mil.

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk, linked at https://www.ecmra.mil.

1. LIST OF ATTACHMENTS

Contract Attachments

1. MCO 11000.22 CH-1

1. Installation Housing Representatives – To Be Provided at Award

1. Building, Room, and Bed Count by Region

1. USMC Computer Specifications

RFP Attachments

1) Pricing Template

2) Past Performance Questionnaire

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