J-4-2_Past Performance Questionnaire_Revised.docx

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Attached to
Department of State S/GAC Data and Systems Support Services Request for Proposals (RFP)
Solicitation number
19AQMM23R0059
Issued by

About this file

This document contains a past performance questionnaire template for a Department of State S/GAC Data and Systems Support Services indefinite-delivery indefinite-quantity contract. The questionnaire is to be completed by an offeror and reference to evaluate the offeror's performance on a prior contract. It requests information on the client organization, contract type, period of performance, and services provided. It also contains rating criteria for quality of service, schedule, cost control, business relations and management of key personnel. The reference is asked to provide an overall rating for the contractor and indicate their likelihood of using the contractor again. The related federal contract opportunity notice announces Solicitation Number 19AQMM23R0059 for these S/GAC Data and Systems Support Services and requests proposals for the IDIQ contract to be awarded by the Department of State Office of Acquisition Management.

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S/GAC IDIQ Solicitation Attachment J-xx — Past Performance Questionnaire

Attachment J-4-2 Past Performance Questionnaire

NOTE: For each Past Performance Contract Profile submitted, the Offeror must submit this Attachment.

PAST PERFORMANCE PROJECT IDENTIFICATION (To be filled out by the Offeror):

Offeror Name:
Click here to enter text.
Contract Number:
Click here to enter text.
Order Number (if applicable):
Click here to enter text.
Project Title:
Click here to enter text.
Total Period of Performance, Including Options: MM/YYYY - MM/YYYY or MM/YYYY - Present
Click here to enter text.

PAST PERFORMANCE REFERENCE INFORMATION (To be filled out by the Rater):

Name:
Click here to enter text.
Title:
Click here to enter text.
Agency or Customer Organization:
Click here to enter text.
Phone:
Click here to enter text.
E-mail:
Click here to enter text.
Signature of Rater[footnoteRef:2]: [2: Past Performance Rating must be provided by a Contracting Officer, Contracting Officer’s Representative, Contracting Officer’s Technical Representative or Corporate Officer/Official with knowledge about the project.]

Any questions concerning completion of this form should be addressed to maysjr@state.gov.

INSTRUCTIONS

This questionnaire is to be completed as indicated below. For purposes of these evaluations, the term “client engagement” is intended to mean “contract”. This package consists of the following:

Section
Description
Who completes
Who verifies
Section 1A and 1B
Client Engagement Profile
Offeror
Reference Point of Contact
Section 2
Client Identification
Reference Point of Contact
None
Section 3
Evaluation
Reference Point of Contact
None
Section 4
Past Performance Summary
Reference Point of Contact
None

Past Performance Questionnaire

S/GAC Acquisition Solicitation # 19AQMM23R0059

When completed, this document contains procurement sensitive information.

SECTION 1A: CLIENT ENGAGEMENT PROFILE

(To be completed by the Offeror and verified by the Client Point of Contact (POC)) Client Organization Name:

U.S. Federal Government Department and Agency (if applicable)

Contractor Name:

Subcontractors and Partners (if any):

Contract Type:

(e.g., Time and Materials, Fixed Price, Unit-based, Asset-based, etc. or Combination/Hybrid) Please explain fully.

Was this a Competitive Contract?
Yes

No

Total period of performance, including options: (MM/YYYY - MM/YYYY or MM/YYYY – Present)

Summary Description of Services Provided:

Geographic Coverage of Services for This Contract:

(e.g., Local, National, Global)

Project size (e.g., the number of employees and various departments in the organization for which work was performed/is being performed)

Project complexity (e.g., the multiple dimensions/business units/departments for which an IT budget was developed)

SECTION 1B: ENGAGEMENT RELEVANCY TO THE FUNCTIONAL CATEGORY’S CAPABILITIES

(To be completed by the Offeror and verified by the Client POC). Please indicate which of the following capabilities this Past Performance Survey addresses (more than one can be indicated, if applicable). If the Offeror believes that a capability related to this category is relevant but is not represented by the ones already listed, please enter it in the space designated in the table below:

Sub-Capability Area
Primary Objective
Covered in this Project? (Y/N)

Support Services

Program Management
Manage the IDIQ contract and task orders.
Technical Operations
Provides coordination and liaison across multi-contractor, multi-stakeholder Information Systems portfolios; serves as a channel of prioritization and escalation to ensure new requirements or change requests are properly triaged and assessed; acts as an Information Systems liaison with Program staff to translate and prioritize needs and requirements; coordinates with the Enterprise PMO to effectively prioritize portfolio activities; identifies communication gaps, manage issue escalations with Group Leads, and provide support to teams balancing multiple priorities; manages an Enterprise Architecture Council that provides high-level technical direction to the portfolio; helps create and sustain best practice standards for technical operations with System Architects and Development & Group Leads; serves as a liaison with the Cybersecurity Team.
Programmatic Services
Provide analytic and liaison support and technical leadership.
Systems Support
Provide management of systems, data engineering and platforms, data science, user interfaces and reports. Provide assistance to the Government by researching, assessing and selecting data analytics tools for a wide range of purposes, including for leadership and customer decision support, customer account management, and general trending and statistical analysis
Engineering - Hardware Support
Provide management of various components of hardware.
Engineering - Software Support
Provide management of various components of software.
Engineering – Hosting Support
Provide cloud hosting and support services for data systems to include, but not limited to the development, testing, and production environments.
Development Operations and Quality Assurance Automation
Provide support for ongoing development and support for the platforms, enabling systems teams and stakeholders to jointly plan work and share progress from one platform, supporting the portfolio-wide agile software development processes. platforms, enabling systems teams and stakeholders to jointly plan work and share progress from one platform, supporting the portfolio-wide agile software development processes.
Cybersecurity Development, Operations, Maintenance Compliance
Provide development, operations, and maintenance support to comply with current and future Federal, Department, and Program cybersecurity requirements. This support encompasses all current systems and any future systems or tools supported across the portfolio. Support extends to all data, both at rest and in transit, in the portfolio.
End User Support
Provide help desk support services for end users, setup configuration, scaling, customer application development and training support.
Data Collection
Provide support for ongoing development and maintenance of data collection and processing of existing data streams
Data Collection Infrastructure
Support operations and maintenance of data collection and analysis platforms and processes to include DATIM/DHIS2 Operations and Maintenance.
Data Analytics Platform Operations and Maintenance
Support an Amazon Web Services Cloud infrastructure and integrated data model which supports systems and serves as an engine to performing a variety of services for secure, scalable, and tool-agnostic data analytics, business logic, and storage.
Analysis
Provides economic and business analysis to assist the Government in governing and in forecasting planning and budgeting investments, making expenditures and tracking carry over for country allotments.
Operational and Administrative Management
Provide operations, maintenance, and end user support for the SharePoint virtual collaboration platform. Manage the specific, configured instance of SharePoint Online. Collaborate across systems to support key business processes, including Operational Planning Update requests initiation and public comment submissions for programmatic guidance

SECTION 2: CLIENT IDENTIFICATION

(To be completed by the Reference POC) POC Name:

Reference POC Title/Position:

Reference POC Email Address:

Reference POC Phone Number:

Number of years the Reference POC was associated with this engagement:

Is Section 2 of this questionnaire accurate?

If No, please explain:

Yes/No

SECTION 3: EVALUATION

Evaluation — Please indicate your satisfaction with the service provider’s performance by placing a “X” in the appropriate block using the rating scales to the right of each dimension. Additionally, if desired, please provide a narrative explanation to support your ratings. At a minimum, for any Marginal or Unsatisfactory rating, please submit additional comments to substantiate the rating. For any rating that is checked Not Applicable, please explain why it does not apply.

1. QUALITY OF SERVICE

Rating
Definition
☐
Exceptional
Performance meets contractual requirements and exceeds many to the Government’s/our organization’s benefit. The contractual performance was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.
☐
Very Good
Performance meets contractual requirements and exceeds some to the Government’s/our organization’s benefit. The contractual performance being evaluated was accomplished with some minor problems for which corrective actions taken by the contractor were effective.
☐
Satisfactory
Performance meets contractual requirements. The contractual performance contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.
☐
Marginal
Performance does not meet some contractual requirements. The contractual performance being evaluated reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented.
☐
Unsatisfactory
Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance contains serious problem(s) for which the contractor’s corrective actions appear or were ineffective.
☐
Not Applicable

ADDITIONAL COMMENTS:

Click here to enter text.

2. SCHEDULE

Rating
Definition
☐
Exceptional
Performance meets contractual requirements and exceeds many to the Government’s/our organization’s benefit. The contractual performance was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.
☐
Very Good
Performance meets contractual requirements and exceeds some to the Government’s/our organization’s benefit. The contractual performance being evaluated was accomplished with some minor problems for which corrective actions taken by the contractor were effective.
☐
Satisfactory
Performance meets contractual requirements. The contractual performance contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.
☐
Marginal
Performance does not meet some contractual requirements. The contractual performance being evaluated reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented.
☐
Unsatisfactory
Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance contains serious problem(s) for which the contractor’s corrective actions appear or were ineffective.
☐
Not Applicable

Click here to enter text.

3. COST CONTROL

Rating
Definition
☐
Exceptional
Performance meets contractual requirements and exceeds many to the Government’s/our organization’s benefit. The contractual performance was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.
☐
Very Good
Performance meets contractual requirements and exceeds some to the Government’s/our organization’s benefit. The contractual performance being evaluated was accomplished with some minor problems for which corrective actions taken by the contractor were effective.
☐
Satisfactory
Performance meets contractual requirements. The contractual performance contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.
☐
Marginal
Performance does not meet some contractual requirements. The contractual performance being evaluated reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented.
☐
Unsatisfactory
Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance contains serious problem(s) for which the contractor’s corrective actions appear or were ineffective.
☐
Not Applicable

Click here to enter text.

4. BUSINESS RELATIONS

Rating
Definition
☐
Exceptional
Performance meets contractual requirements and exceeds many to the Government’s/our organization’s benefit. The contractual performance was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.
☐
Very Good
Performance meets contractual requirements and exceeds some to the Government’s/our organization’s benefit. The contractual performance being evaluated was accomplished with some minor problems for which corrective actions taken by the contractor were effective.
☐
Satisfactory
Performance meets contractual requirements. The contractual performance contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.
☐
Marginal
Performance does not meet some contractual requirements. The contractual performance being evaluated reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented.
☐
Unsatisfactory
Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance contains serious problem(s) for which the contractor’s corrective actions appear or were ineffective.
☐
Not Applicable

Click here to enter text.

5. MANAGEMENT OF KEY PERSONNEL

Rating
Definition
☐
Exceptional
Performance meets contractual requirements and exceeds many to the Government’s/our organization’s benefit. The contractual performance was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.
☐
Very Good
Performance meets contractual requirements and exceeds some to the Government’s/our organization’s benefit. The contractual performance being evaluated was accomplished with some minor problems for which corrective actions taken by the contractor were effective.
☐
Satisfactory
Performance meets contractual requirements. The contractual performance contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.
☐
Marginal
Performance does not meet some contractual requirements. The contractual performance being evaluated reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented.
☐
Unsatisfactory
Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance contains serious problem(s) for which the contractor’s corrective actions appear or were ineffective.
☐
Not Applicable

Click here to enter text.

SECTION 4: PAST PERFORMANCE SUMMARY

Provide an overall rating for the Contractor using the evaluation rating scale below.

Rating
Definition
☐
Exceptional
Performance meets contractual requirements and exceeds many to the Government’s/our organization’s benefit. The contractual performance was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.
☐
Very Good
Performance meets contractual requirements and exceeds some to the Government’s/our organization’s benefit. The contractual performance being evaluated was accomplished with some minor problems for which corrective actions taken by the contractor were effective.
☐
Satisfactory
Performance meets contractual requirements. The contractual performance contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.
☐
Marginal
Performance does not meet some contractual requirements. The contractual performance being evaluated reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented.
☐
Unsatisfactory
Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance contains serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

On a scale of 1 to 5, how likely would you be to use the Contractor again?

12345
Not atSlightlyModeratelyVeryExtremely
all LikelyLikelyLikelyLikelyLikely

If you have any further information that was not covered by this questionnaire, but you feel is important, please provide this information

Client POC’s Signature

Date

Please return via email a copy to:
maysjr@state.gov

File details come from the government source that posted it. Updated .